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  • CUSTOMER SERVICE REPRESENTATIVE I

    Ace Parking Management, Inc. 4.2company rating

    Agent job in Phoenix, AZ

    About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find! Accountability Welcoming travelers to the airport/city with a smile and friendly greeting. Answering traveler questions about the ground transportation network. Directing travelers to the staging zone for their chosen mode of ground transportation. Using handheld electronic devices to verbally communicate, log, and research ground transportation information. Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations. Communication Greet guests warmly and professionally, establishing a positive first impression. Provide clear directions and information on all ground transportation options. Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management. Family * Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service Greet customers with a friendly and helpful attitude, assisting them with ground transportation options. Keep surrounding area clean and free of debris, including trash cans. Offer exceptional service by going the extra mile to assist customers with their needs. Offer assistance with parking and pick up directions as needed. Profitability Maximize profitability by providing exceptional customer service. Perform cleaning and clearing debris from areas and walkways. Report any equipment malfunctions or maintenance needs for timely repairs. About YOU: The ideal candidate has a passion for logistics and people. Other attributes include: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to work in various weather conditions. What We Can Offer You for All Your Hard Work: Vacation/Sick pay Holiday pay Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
    $31k-37k yearly est. 3d ago
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  • Customer Service Representative - FT

    Avis Budget Group, Inc. 4.1company rating

    Agent job in Phoenix, AZ

    This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing Customer Service Representative, Customer Service, Representative, Retail, Automotive, Rental
    $24k-30k yearly est. 3d ago
  • Customer Service Representative

    Brady Corporation 4.7company rating

    Agent job in Phoenix, AZ

    The Customer Service Representative plays a key role in engaging with external customers and collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer ne Customer Service Representative, Customer Service, Representative, Customer Experience, Technical Support, Manufacturing, Retail
    $31k-39k yearly est. 3d ago
  • Professional Liability Insurance Agent

    AMBA 4.3company rating

    Agent job in Phoenix, AZ

    at AMBA Inside Sales Insurance Specialist (P&C Professional Liability & Cyber) Remote Full-Time About the Role We're hiring an Inside Sales Insurance Specialist to support a 50/50 mix of inbound and outbound sales activity, focused on Professional Liability and Cyber Security insurance solutions. You'll work with inbound calls and digital leads while making outbound follow-up calls to close business and cross-sell appropriate Property & Casualty products. Your Day-to-Day Handle inbound calls and web-generated leads Make outbound follow-up calls to close sales Consult with clients on Professional Liability and Cyber Security coverage Pre-qualify prospects and ask underwriting questions Cross-sell additional Property & Casualty products Overcome objections and guide clients through the buying process Document all activity in internal systems Ensure compliance with carrier, state, and company guidelines What We're Looking For Active Property & Casualty license (required) Prior inside sales, call center, or insurance sales experience Comfort with both inbound and outbound phone-based sales Strong communication, organization, and time-management skills Performance-driven and comfortable working toward goals Ability to navigate multiple systems independently Schedule Monday-Friday 8-hour shifts No nights or weekends Compensation & Benefits Hourly base pay plus monthly performance bonuses Target first-year earnings of ~$55,000 for average performers Full benefits package available after the eligibility period AMBA is proud to be an Equal Opportunity Employer.
    $55k yearly 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brenda Espinoza-State Farm Agent

    Agent job in Glendale, AZ

    Benefits: Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brenda Espinoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Spanish required
    $28k-37k yearly est. 3d ago
  • Customer Service Representative

    Arcadia Cold Storage & Logistics

    Agent job in El Mirage, AZ

    At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives - establishing The New Age of cold chain. We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals. Position Overview and Purpose This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner. Essential Functions and Basic Duties Develop and maintain customer relationships in a professional manner Process hold/release of inventory Review receipts/outbounds for accuracy Invoice and verify accounts accurately and in a timely manner Generate customer reports per customer request as needed Verify inventory and notify customers of potential shortages Ensuring electronic transactions are not failing Coordinate with Operations on special customer requests, expediting when necessary. Serve as first point of contact to resolve customer issues. Maintain and file documentation in an organized and comprehensive way. Perform other duties and special projects as needed. Qualifications High school diploma or GED required Excellent verbal and written communication skills. Excellent organizational skills, including ability to multi-task and prioritize workload. Proficient computer skills, including Microsoft Office Suite. Strong sense of urgency and ability to meet deadlines. High level of attention to detail. Willingness to carry out procedures as directed. Understand and follow verbal instruction, written instruction, and company policies Comfortable working independently or as a team. Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-37k yearly est. 3d ago
  • Representative Customer Service (General Calls)

    Assa Abloy 4.2company rating

    Agent job in Phoenix, AZ

    Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment. ESSENTIAL FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential function satisfactorily: Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise. Process incoming inquiries in Customer Care. Process RMA's/CCF's. Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs. Work with other departments as needed to ensure that we meet our customer needs. Operate within and help to improve work procedures for Customer Service using lean manufacturing principles Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees. Conform with the organizations ISO 9001 & 14001 requirements Other duties or projects as assigned. Individuals who need reasonable accommodations to enable them to perform these essential functions should discuss their needs with Human Resources. EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat. Supervisory Responsibilities There are no supervisory responsibilities with this position. QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position. Education and/or Experience: * High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience. Computer Skills * Proficiency in word processing, spreadsheets, email, and order processing software. * Possess a working knowledge of inventory, manufacturing and database software. Language Ability Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Write routine reports and correspondence in English. Speak effectively before groups of customers or employees of organization. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Phoenix, AZ, US, 85044 Customer Service & Contact Center Operations No Travel Required Associate 06-Feb-2026 Nearest Major Market: Phoenix
    $30k-39k yearly est. 3d ago
  • Customer Service Representative

    CCF Holdings LLC 4.4company rating

    Agent job in Mesa, AZ

    Your Opportunity Customer Service Representative Speedy Cash Mesa, AZ As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer Compensation The hourly wage for the position is $17.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You'll Do - Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We're Looking For - Qualifications and Skills A high school diploma or equivalent. Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'd thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
    $17.3 hourly 3d ago
  • Customer Service and Sales Representative

    American Family Insurance Group 4.5company rating

    Agent job in Phoenix, AZ

    If you dont currently hold your Property & Casualty Producers License, American Family will assist you in obtaining your license after offer acceptance. We require working skills developed through formal training or work experience. We identify the Sales Representative, Customer Service, Customer Experience, Representative, Sales, Service, Retail, Manufacturing
    $30k-35k yearly est. 2d ago
  • Customer Service Representative

    Caliber Collision Repair Services 3.7company rating

    Agent job in Tempe, AZ

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service
    $29k-37k yearly est. 2d ago
  • Esa Call Center Specialist

    Arizona Department of Administration 4.3company rating

    Agent job in Phoenix, AZ

    Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA Call Center Specialist Job Location: Empowerment Scholarship Account (ESA) Section Phoenix Location Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: • These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. • In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: • Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program • Provide thorough and comprehensive assistance for general program inquiries • Accurately document account interactions and maintain detailed records • Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary • Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: • Customer service principles and practices • Proficient understanding of call center technology and software • Applicants must have experience with high volume customer service. Skills in: • Utilizing critical thinking skills and logical reasoning to gather pertinent information • Strong organizational skills with attention to detail • Exceptional verbal and written communication • Active listening and problem-solving • Multi-task and prioritize responsibilities in a fast-paced environment • Proficiency in documentation and record-keeping • Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: • Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy • Work independently • Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines • Communicate and engage with others in a considerate and respectful manner. • Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly • Capability to collaborate with team members and efficiently make direct calls to appropriate personnel • Identify and escalate notable concerns or issues • Occasionally participate in special projects and initiatives Selective Preference(s): • Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: • Affordable medical, dental, life, and short-term disability insurance plans • Top-ranked retirement and long-term disability plans • Ten paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Sick time accrued at 3.70 hours bi-weekly • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Deferred compensation plan • Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.
    $51.5k yearly 15d ago
  • Client Experience Agent

    Berg Enterprises 4.4company rating

    Agent job in Phoenix, AZ

    CX Coordinator. Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you! Responsibilities. As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include: Engaging with clients via email or their chosen medium for communication. Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce. Keeping client information and touchpoints current in Salesforce. Maintaining transparent communication with department managers, staff, and clients. Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection. Addressing client complaints and inquiries promptly and satisfactorily. Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise. Geography. This position will be based out of our PHX office. Hours. 0700-1530 MST, Monday-Friday Guaranteed 40-hour week Recommendations. Good to have, but not required: 2+ years of administrative experience 1+ year of scheduling or dispatching experience Advance customer service and communication skills (written and verbal) High attention to detail with the ability to complete tasks and follow through Strong prioritization and organizational skills Success in working efficiently in a fast-paced environment Proficiency in Google Workspace and Salesforce is a plus. No prior knowledge or experience working in HVAC is required.
    $24k-40k yearly est. Auto-Apply 60d+ ago
  • Bin Stocking agent - Retirees Welcome

    Lightning Bolt 3.7company rating

    Agent job in Phoenix, AZ

    Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week Travel costs will be compensated We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: Driving to customer's sites within one hour. (mileage paid) Stocking bins with fasteners and fittings Scanning items that need to be replenished Revisiting the following week to stock the items that have been delivered Requirements: Honest Dependable Good attitude & friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan)
    $30 hourly Auto-Apply 1d ago
  • Welcome Desk (Front Desk Entry Level) Attendant

    Village Clubs

    Agent job in Phoenix, AZ

    The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK MORNINGS, NIGHTS & WEEKENDS ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP Camelback: Scroll down towards the bottom of the page and then please click on the photos to see them full screen. ***************************************************************************************************************************************** Job Summary To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere Summary Of Essential Functions • Attract and Retain members by consistently providing excellent customer service • Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards • Present a professional, positive image that reflects well on the organization. • Greet and check in members with sincere hospitality and effective communication skills • Responsible for having general knowledge of the club, amenities, programs, and useful information about the area • Responsible for handling and recording cash and non-cash transactions • Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times. • Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals • Assist members in signing up for programs and activities. • Answer all phones and direct calls to appropriate staff • Maintain clean and safe front desk area and any other related areas • Assist membership where possible to help ensure their successful operation. • Handle credit card/cash transactions • Take member reservations for tennis, squash and racquet courts • Other duties as assigned. Knowledge/Skills Required • Ability to operate multi-line telephone systems • Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor. • Understanding of court reservation systems Must be 18 years or older and have high diploma or GED • Must possess basic computer/data entry skills. • Obtain CPR certification within 30 days of hire through company training • Ability to multi-task Knowledge/Skills Preferred • Prior high-end health club/hospitality or related industry experience • Prior credit card/cash handling • Understanding of court reservation systems • Bilingual a plus Required Abilities Physical Activity This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication. Physical Requirement Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds. Visual Requirement This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors. Working Conditions Involves typical office or administrative work and member indoor and outdoor activity
    $31k-48k yearly est. 60d+ ago
  • Agent, Cross-Utilized IWA

    Trego Dugan Aviation of Grand Island Inc. 4.0company rating

    Agent job in Mesa, AZ

    Starting wage $16.00 per hour Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Must be able to complete required training Must be at least 18 years old General Purpose of Job: This position is responsible for providing total customer service to all people by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. Essential Duties and Responsibilities: The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats. Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate. Ensuring FAA, Airline, and airport regulations are followed. Enforcing safety/security measures and protects sensitive zones. Assisting Customers with special needs, i.e., Customers who need assistance in boarding. Loading and uploading baggage on and off the aircraft. Marshaling in the planes and pushing back the aircraft. Excellent communication skills. Work in extreme outdoor conditions. Ability to push/pull/lift 70 lbs. on a continuous basis. Able to read and write English; bilingual skills a plus. Ability to work efficiently under time constraints. Must be available to work varied hours plus weekends and holidays. Other duties as assigned by the Station Leader. Must be 18 years or older. Must pass a ten (10) year background check and pre-employment drug test. Must have authorization to work in the U.S. as defined in the Immigration Act of 1986. Ability to attend required training. Valid Driver's license Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations. Be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depend on oneself to get things done. Be persistent in the face of obstacles. Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Requirements and Qualifications: Education: High School diploma or equivalent Knowledge: Possess basic computer skills Job Type: Part-time
    $16 hourly Auto-Apply 60d+ ago
  • Reservation Agent

    Pyramid Birmingham Campus Management

    Agent job in Scottsdale, AZ

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! What you will have an opportunity to do: We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will help guests discover and book their “Wanderlust” experience You will answer calls and greet people from all over the world in a friendly and welcoming manner Make guest reservations for all resort accommodations Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments. Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities. Utilize training of reservations software system to successfully and independently complete reservations in a timely manner. Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness. Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience. Responsible for striving to achieve monthly ADR, conversion, and revenue goals. Maintains a strong familiarity the Resort and surrounding area. Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures. Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction. Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams. Interacts with resort staff in a polite and respectful manner. Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision. Other duties as assigned. What are we looking for? Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Bilingual in English and Spanish preferred Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $27k-34k yearly est. Auto-Apply 16d ago
  • Reservations Agent

    Fort McDowell Golf Club

    Agent job in Scottsdale, AZ

    ENTERPRISE: Casino Resort JOB TITLE: Reservations Agent DEPARTMENT NAME: We-Ko-Pa Resort REPORTS TO: Reservations Manager SALARY: $15.00 POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT HOURS PER WEEK: 40 POSITION DESCRIPTION: The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness. ESSENTIAL DUTIES: • Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye. • Responsible for inputting reservation data into the computer system. • Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests. • Records requests for special accommodations and suites. • Responsible for directing calls to the correct guest room and departments. • Processes cancellations modifications and updates in Opera PMS. • Performs all other duties as assigned. • Required to run office equipment such as copiers, fax machines, and scanners. • Required to know the type of rooms available as well as their layout and location. • Required to know the selling status, rates, and benefits of all package plans. • Required to know the resort's policy and how to code each reservation. MINIMUM QUALIFICATIONS: High School Diploma or Equivalent A minimum of one (1) year of experience as a Reservations agent is preferred. Strong guest service experience Experience with Opera PMS preferred. INDIAN PREFERENCE: Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
    $15 hourly Auto-Apply 4d ago
  • Account Services Representative

    Cox Enterprises 4.4company rating

    Agent job in Phoenix, AZ

    Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available. RESPONSIBILITIES Promote Quality Customer Experience -Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests -Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments -Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments Problem Solving -Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances -Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service -Perform any necessary calculations pertaining to fees, time periods, or dates Drive Business Growth Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers -Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting Qualifications Minimum -6 months work experience providing service directly to customers -6 months experience using a computer in a work or non-work setting -High school graduate or GED or equivalent work experience -Eligibility to work in the United States Preferred -6+ months experience working in a position that requires meeting sales goals -1 - 2 year work experience in a customer service role, not specific to just Call Center -Strong aptitude for helping customers and a customer experience focus -Enthusiastic and personable -Must be able to work in a call center or highly structured environment -Strong computer skills and be able to navigate through multiple screens -Ability to adapt to constant change -Demonstrated solid work history. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142443)
    $25k-28k yearly est. 3d ago
  • 000400 - Call Center - Phone & Schedule Specialist

    Panoramic Health

    Agent job in Mesa, AZ

    Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user. Responsibilities include: Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner. Gathers and documents all information from the caller thoroughly and accurately. Answers as many callers' questions as possible without the need for transferring the call. Thoroughly understands the reason for the call. Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure. Cancels or confirms patient visits as requested by callers. Accurately updates and inputs all relevant data into computer. May rotate in offices for clinical duties as needed. Works special communications projects such as Reschedules, Patient No-Shows, Referral Scheduling, etc. as assigned. Attends all mandatory staff meetings. Complies with all OSHA and HIPAA policies along with all policies and procedures established by Panoramic Health. Maintains a professional and courteous environment. Maintains strict patient and employee confidentiality. Perform other duties and responsibilities as required, assigned, or requested. Qualifications: High School diploma or GED. Medical assistant degree, diploma, or certificate strongly preferred. Front or back-office experience and/or 2 years' experience as telephone receptionist/customer service representative in a clinical or healthcare organization. Broad understanding of clinical operations and front office. Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems. Detail-oriented with excellent follow-up. Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately. Ability to juggle multiple priorities successfully. Intelligent, self-confident, practical thinker with sound judgment. Extremely strong organizational and communication skills. Ability to develop both tactical and strategic solutions to business challenges.
    $33k-46k yearly est. 12d ago
  • Customer Service Representative

    Brady Corporation 4.7company rating

    Agent job in Phoenix, AZ

    The Customer Service Representative plays a key role in engaging with external customers and collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer needs, fostering satisfaction, and upholding our commitment to excellence. The ideal candidate is service-oriented, enthusiastic, and dedicated to creating positive outcomes for our customers and the team. Act as a customer advocate to resolve product, delivery, and service issues effectively. Process sales orders within two (2) hours of receipt and assisting with expedited requests as needed. Ensure order accuracy by verifying customer purchase orders and making necessary corrections. Communicate order delivery statuses promptly via email or phone. Follow up on open quotes to address customer inquiries, involving Solutions Consultants when required. Provide Tier 1 support for service and software-related needs, escalating technical support cases, as necessary. Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement. Contribute to the team's overall success through assigned tasks and responsibilities. * Promote a collaborative and respectful workplace environment.
    $31k-39k yearly est. 3d ago

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How much does an agent earn in Peoria, AZ?

The average agent in Peoria, AZ earns between $18,000 and $71,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Peoria, AZ

$36,000
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