$40,000 per year to $55,000 per year
is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote
The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal.
This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built.
Core Duties and Responsibilities:
Client Service & Support
Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts
Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions
Respond to client inquiries in a timely, professional manner
Build strong, long-term relationships with clients through consistent, high-quality service
Policy & Account Management
Process endorsements, renewals, audits, cancellations, and policy changes
Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs)
Review policies, confirms endorsements, and binders for accuracy
Maintain complete and accurate documentation in the agency management system
Renewals & Marketing Support
Assist with renewal preparation, including gathering underwriting information and documentation
Support account managers and producers with marketing submissions and proposals
Track follow-ups, suspense items, and carrier responses
Carrier & Internal Coordination
Communicate with insurance carriers to obtain policy information, endorsements, and documentation
Collaborate with producers, account managers, and internal teams to ensure seamless service delivery
Escalate issues when appropriate to maintain client satisfaction
What You'll Be Supporting
General Liability
Business Owners Policies (BOPs)
Commercial Auto
Workers' Compensation
Professional Liability (E&O)
Property & Umbrella Coverage
(Experience with small business package policies is a plus)
Qualifications & Skills
Required:
Active Property & Casualty insurance license
2+ years of experience in commercial insurance service or account management
Strong understanding of commercial insurance coverages and terminology
Excellent organizational, communication, and customer service skills
Ability to manage multiple priorities and meet deadlines
Proficiency with agency management systems (AMS360 experience preferred)
Preferred:
Experience within the independent agency model
Familiarity with certificates, endorsements, and renewal workflows
Why Join Us?
Collaborative, people-first culture
Opportunity to work with experienced professionals in a growing agency
Competitive compensation and benefits
Career development and ongoing training opportunities
Who You Are
You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most.
Essential Physical Requirements
Must be able to work from a sitting position for extended periods of time.
Must be willing and able to work in front of a computer monitor for extended periods of time.
Must be able to work on a standard computer keyboard for extended periods of time.
Must be able to work in a cubical environment during the workday with limited or no distraction.
Employee Benefits Include:
Medical Plan
Dental Plan
Vision Plan
401k
Live Health Online
Life Insurance
Disability
Supplemental Benefits
No waiting period to use accrued PTO
Training
Employee Assistance Program
National Discounts & much more!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
$40k-55k yearly 4d ago
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Customer Service Representative 3
I3 Infotek Inc. 3.9
Agent job in Phoenix, AZ
Shift: Day Shift | Monday-Friday | 8:00 AM - 5:00 PM
The Customer Service Representative 3 is a customer-facing, onsite role involves direct interaction with taxpayers, handling payments, and providing licensing-related assistance in accordance with state laws and procedures.
Key Responsibilities
Assist taxpayers in person with licensing inquiries and applications
Receive, process, and apply payments (cash, checks, money orders)
Perform daily reconciliation and end-of-day till balancing
Update and maintain accurate taxpayer records
Explain licensing laws, rules, and procedures clearly and professionally
Ensure accuracy in data entry and financial transactions
Required Skills & Experience
Minimum 2+ years of experience in:
Customer service
Data entry
At least a few months of cashiering experience
Comfortable handling cash and financial transactions
Strong communication and customer-handling skills
Preferred Skills
Bilingual (Spanish-speaking preferred)
Additional Requirements
Local candidates only (must already be in Phoenix, AZ at time of submission)
Resume must clearly state current location
Must be available for in-person interviews within 1 week of posting close
100% onsite role - no remote option
Security clearance required
Seasonal position
$29k-37k yearly est. 4d ago
Customer Service Representative
Dexian
Agent job in Phoenix, AZ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
$28k-37k yearly est. 2d ago
Customer Service Representative 2 (Phoenix AZ)
Sunrise Systems, Inc. 4.2
Agent job in Phoenix, AZ
Customer Service Representative 2
12 months
Phoenix locations (Onsite)
5 openings - 4635 S. Central Ave., Phoenix, AZ 85040
1 opening - 5324 E. Washington St., Phoenix, AZ 85034
2 openings - 4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
$16 hourly 4d ago
Resolution Agent
Teksystems 4.4
Agent job in Phoenix, AZ
*Job Title:* Customer Service Agent - Mortgage Experience Preferred *Pay:* $20.50/hour *Schedule:* * *Training:* Mandatory, 3 weeks on-site, Mon-Fri, 9 AM-6 PM * *Post-training:* 7 AM-4 PM or 9 AM-6 PM (based on preference)
*Description* We are seeking experienced customer service professionals to join our Client Experience team. This role involves handling inbound and outbound emails, overflow inbound calls, and homeowner inquiries across multiple communication channels. You will play a critical role in ensuring homeowners receive exceptional service and timely resolutions.
*Responsibilities*
* Respond to homeowner inquiries via email, chat, and phone with urgency and professionalism.
* Conduct research and coordinate with internal teams to resolve issues within SLA timelines.
* Assist homeowners with account, payment, loan transfer, insurance, and escrow-related questions.
* Perform deep-dive research for complex issues (e.g., escrow analysis, misapplied payments).
* Maintain accurate documentation and adhere to department guidelines.
* Collaborate with internal departments for swift resolution of homeowner concerns.
*Skills & Qualifications* *Top Skills:*
* Customer Service, Call Center, Mortgage Servicing, Loan Servicing
* Google Suite, CRM tools (e.g., Zendesk), Data Entry
* Strong resolution and de-escalation skills
*Ideal **Background**:*
* 1-2 years of customer service experience
* Mortgage or financial services experience preferred
* Ability to multitask and navigate multiple platforms
* Typing speed: 45 WPM with 90% accuracy
* High school diploma or GED required
*Job Type & Location*This is a Contract to Hire position based out of Phoenix, AZ.
*Pay and Benefits*The pay range for this position is $20.50 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Phoenix,AZ.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20.5-20.5 hourly 2d ago
Customer Service Representative
Hire Score LLC
Agent job in Scottsdale, AZ
Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued.
This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.
What You'll Do:
Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude.
Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
Follow best practices and communication standards that reflect company values and service excellence.
Qualifications:
3+ years of customer service experience, preferably in a senior or escalation-handling capacity.
Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred)
A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
Exceptional communication skills-clear, professional, and persuasive both verbally and in writing.
Strong analytical and problem-solving skills, with attention to detail and sound judgment.
Excellent organizational abilities, including multitasking and prioritizing under pressure.
A collaborative spirit, eager to support both customers and teammates
$28k-37k yearly est. 4d ago
Bilingual English and Spanish Customer Service Representative
Unitedhealth Group 4.6
Agent job in Phoenix, AZ
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 3 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home.
Primary Responsibilities:
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Experience listening skillfully, collecting relevant information, building rapport and responding to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Bilingual Fluency in English and Spanish
Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:
Health care experience
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RED
$16-27.7 hourly 4d ago
Customer Service Representative
Randstad USA 4.6
Agent job in Scottsdale, AZ
As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other duties as assigned.
Education:
High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
License/Certification/Designation:
ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
Experience:
One year of experience in customer service, sales related occupations.
Knowledge, Skills and Ability:
Knowledge of various insurance products and the sales process.
Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
Understands the consequences of not following the FINRA rules and regulations.
Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software.
Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
$29k-36k yearly est. 1d ago
Agent
Arizona Department of Administration 4.3
Agent job in Phoenix, AZ
DEPARTMENT OF PUBLIC SAFETY
The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens.
Visit our website at *************
AGENT Address: Phoenix, Arizona Salary: $65,383.00 - $91,602.00 Annually
To apply, you must go to the DPS website. Click here and follow the instructions to submit your online application.
Job Summary:
The Arizona Department of Public Safety is seeking knowledgeable and experienced law enforcement officers to staff the newly formed Major Incident Division (MID). This division was established to perform criminal investigations of critical incidents involving the discharge of a firearm by a peace officer due to a use-of-force encounter.
Agents conduct criminal investigations and general duty police work in the protection of life and property through the enforcement of laws and ordinances and the prevention of crime. Performs related duties as assigned. This job is designated as uncovered. The incumbent serves at the pleasure of the Director of the Department of Public Safety.
Minimum Requirements:
Requires fifteen (15) years of law enforcement experience which includes assignments in an investigative detail.
ADDITIONAL REQUIREMENTS:
Must possess and maintain AZ POST certification as a sworn peace officer or the ability to obtain AZPOST Peace Officer certification within sixty (60) days of appointment.
Must pass AZPOST firearms qualification course.
Must pass 2-mile walk in under 40 minutes.
Must demonstrate ability to walk up twelve flights of stairs.
Must possess and maintain a valid Arizona Driver license at the time of employment.
May be required to travel to perform certain work functions.
May be required to work extended or irregular hours.
May be required to respond to hearing and court appearances as needed.
PREFERRED QUALIFICATIONS:
Eight (8) years of assignments in an investigative detail. Previous experience in homicide investigation and officer involved shootings.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Office and/or field settings.
Must be able to move items weighing up to 50 pounds each, in compliance with OSHA regulations.
May be required to respond to crime scenes or critical incidents.
May be exposed to outdoor weather conditions, fumes, or dust, toxic or caustic chemicals or bodily fluids.
Pre-Employment Requirements:
Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.
• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
$65.4k-91.6k yearly 60d+ ago
Real Estate Agent Exclusive Buyer & Seller Leads Provided
S. J. Fowler Real Estate 3.7
Agent job in Phoenix, AZ
Stop Prospecting. Start Closing.
You became a real estate agent to sell homes, not to spend 8 hours a day cold calling. We have solved the #1 problem for agents: Lead Flow.
The S.J. Fowler Difference:
Leads That Convert: We provide a steady stream of leads. You show up, build rapport, and close.
Unwavering Support: Hands-on mentorship and back-office support designed to help you convert leads into commissions.
Commercial Growth: Expand into commercial and multifamily markets when you're ready.
Dual Income Pathway: Opportunity to earn in residential and commercial real estate with structured training.
Your calendar is empty because you haven't applied yet.
About Better Homes and Gardens Real Estate S.J. Fowler:
We are a growth-oriented brokerage that combines the power of a nationally recognized brand with the high-touch support of a local, dedicated team. Led by owner Steve Fowler, our mission is to make our agents productive and profitable by providing superior support, quality leads, and unique opportunities for career advancement.
Job Details:
Job Type: Full-time
Pay: $48,000 - $195,000 per year (Commission-Based Structure)
Benefits: Flexible schedule, Professional development assistance
Schedule: Self-determined schedule, Monday to Friday, Weekend availability
Supplemental pay types: Bonus pay, Commission pay
Location: Phoenix area, Mesa, Apache Junction, AZ
Better Homes and Gardens Real Estate S.J. Fowler is an equal opportunity employer.
Who We Are Looking For:
Motivated professionals with a strong desire to succeed in real estate.
Excellent communicators who love working with people.
Dedicated individuals who are coachable and ready to plug into proven systems.
Key Responsibilities:
Diligently follow up on all company-provided leads and appointments.
Nurture client relationships from initial contact to closing.
Conduct buyer consultations and listing presentations with confidence.
Compensation details: 48000-195000 Yearly Salary
PIb621b6***********1-39320100
$48k-195k yearly 7d ago
Client Experience Agent
Berg Enterprises 4.4
Agent job in Phoenix, AZ
CX Coordinator.
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
Engaging with clients via email or their chosen medium for communication.
Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
Keeping client information and touchpoints current in Salesforce.
Maintaining transparent communication with department managers, staff, and clients.
Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
Addressing client complaints and inquiries promptly and satisfactorily.
Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be based out of our PHX office.
Hours.
0700-1530 MST, Monday-Friday
Guaranteed 40-hour week
Recommendations.
Good to have, but not required:
2+ years of administrative experience
1+ year of scheduling or dispatching experience
Advance customer service and communication skills (written and verbal)
High attention to detail with the ability to complete tasks and follow through
Strong prioritization and organizational skills
Success in working efficiently in a fast-paced environment
Proficiency in Google Workspace and Salesforce is a plus.
No prior knowledge or experience working in HVAC is required.
$24k-40k yearly est. Auto-Apply 60d+ ago
Bin Stocking agent - Retirees Welcome
Lightning Bolt 3.7
Agent job in Phoenix, AZ
Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY
Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week Travel costs will be compensated
We will provide training and all the tools needed to make this easy.
Job Duties: Scanning and Stocking Shelves
Performing VMI (vendor managed inventory)
This includes:
Driving to customer's sites within one hour. (mileage paid)
Stocking bins with fasteners and fittings
Scanning items that need to be replenished
Revisiting the following week to stock the items that have been delivered
Requirements:
Honest
Dependable
Good attitude & friendly
Have reliable transportation
Must have a cell phone with the ability to send email (data plan)
$30 hourly Auto-Apply 20d ago
Golf Travel Specialist
C&C Golf Destinations
Agent job in Glendale, AZ
As a Golf Travel Specialist, you will be on the front line of our business as the first point of contact for customers looking to book incredible golf experiences. This is a fast paced and challenging role where you will be liaising between clients and venues to book all elements of a customer's golf trip.
Dealing with a high volume of inquiries on a daily basis, making a high volume of outbound calls per day while dealing with incoming calls and scheduled callbacks.
Building rapport with customers and using effective questioning and conversational techniques to identify their requirements.
Advising customers on the perfect destinations, hotels, golf courses, and added extras (golf carts, rental clubs etc) while stressing the unique selling points of these in relation to their requirements in order to make the sale and upsell where you can.
Consistently working to achieve individual and team targets.
Speaking with hotel and golf course reservations departments, checking availability and confirming bookings.
Maintaining a high level of product knowledge at all times through ongoing training and personal research
$41k-66k yearly est. 60d+ ago
Welcome Desk (Front Desk Entry Level) Attendant
Village Clubs
Agent job in Phoenix, AZ
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.
We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.
Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.
Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK MORNINGS, NIGHTS & WEEKENDS ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP
Camelback: Scroll down towards the bottom of the page and then please click on the photos to see them full screen.
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Job Summary
To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere
Summary Of Essential Functions
• Attract and Retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization.
• Greet and check in members with sincere hospitality and effective communication skills
• Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
• Responsible for handling and recording cash and non-cash transactions
• Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities.
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation.
• Handle credit card/cash transactions
• Take member reservations for tennis, squash and racquet courts
• Other duties as assigned.
Knowledge/Skills Required
• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
• Understanding of court reservation systems Must be 18 years or older and have high diploma or GED
• Must possess basic computer/data entry skills.
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi-task
Knowledge/Skills Preferred
• Prior high-end health club/hospitality or related industry experience
• Prior credit card/cash handling
• Understanding of court reservation systems
• Bilingual a plus
Required Abilities
Physical Activity
This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.
Physical Requirement
Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
Visual Requirement
This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.
Working Conditions
Involves typical office or administrative work and member indoor and outdoor activity
$31k-48k yearly est. 60d+ ago
Reservation Agent
Pyramid Birmingham Campus Management
Agent job in Scottsdale, AZ
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
What you will have an opportunity to do:
We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience!
If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
You will help guests discover and book their “Wanderlust” experience
You will answer calls and greet people from all over the world in a friendly and welcoming manner
Make guest reservations for all resort accommodations
Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities.
Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Maintains a strong familiarity the Resort and surrounding area.
Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction.
Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
Interacts with resort staff in a polite and respectful manner.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.
Other duties as assigned.
What are we looking for?
Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Bilingual in English and Spanish preferred
Compensation:
-
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$27k-34k yearly est. Auto-Apply 12d ago
Customer Service Representative (CSR)
I3 Infotek Inc. 3.9
Agent job in Phoenix, AZ
Job Title : Customer Service Representative (CSR)
Fully onsite for first week (training)
Then 1-2 days/week onsite
Job Type
Staff Augmentation
Hourly | 40 hours/week
Day Shift: 8:00 AM - 5:00 PM
Job Summary
The Customer Service Representative will handle incoming calls. The role involves providing accurate information regarding licensing, payments, compliance questions, and general inquiries. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced call center environment.
Key Responsibilities
Answer high-volume inbound calls professionally and efficiently
Provide information on licenses, payments, compliance, and general board inquiries
De-escalate customer concerns and resolve issues effectively
Accurately document calls and customer information in CRM systems
Perform phone interviews while entering data simultaneously
Maintain professionalism under pressure and time constraints
Required Skills & Qualifications
1+ year of call center experience
Typing speed: minimum 45 WPM (must be listed on resume)
Experience using CRM software (specific CRM must be mentioned on resume)
Strong verbal and written communication skills
Proficiency with computers, phone systems, and software applications
Ability to work in a high-volume, fast-paced call center
Ability to sit for extended periods
Preferred Skills
De-escalation techniques
Google Suite (Docs, Sheets, Gmail, etc.)
Knowledge of customer service best practices
Knowledge Areas
Problem resolution
Business English (grammar, sentence structure, punctuation)
Customer service complaint handling
$29k-37k yearly est. 2d ago
Customer Service Representative 2 (Glendale, AZ)
Sunrise Systems, Inc. 4.2
Agent job in Glendale, AZ
Customer Service Representative 2
12 months
Glendale Locations
5 Openings
6010 N. 57th Dr., Glendale, AZ 85301
3 Openings
4324 W. Olive Ave., Glendale, AZ 85302
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience
Preferred Skills
Bilingual
$16 hourly 3d ago
Customer Service Representative
Teksystems 4.4
Agent job in Phoenix, AZ
*Help homeowners breathe easier.* Bring your empathy, phonesavvy, and steady pace to a mortgage servicing team that values quality, firstcall resolution, and a standout customer experience. *Job Title:* Mortgage Customer Service Representative
*Location:* Phoenix, AZ *85044*
*Shift:* Training 3 weeks onsite, Mon-Fri *8:00 AM-5:00 PM*; then schedules of *7-4*, *9-6*, or *4O10s 7-6* within a *7:00 AM-6:00 PM* window.
*Job Description:*
* Support borrowers with payment, escrow, and servicing questions; aim for firstcall resolution.
* Make friendly paymentreminder calls via autodialer (~20% of day during latter half of month); *not* collections.
#prioritywest
*Job Type & Location*This is a Contract to Hire position based out of Phoenix, AZ.
*Pay and Benefits*The pay range for this position is $19.50 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Phoenix,AZ.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$19.5-20.5 hourly 2d ago
Esa Call Center Specialist
Arizona Department of Administration 4.3
Agent job in Phoenix, AZ
Arizona Department of Education
The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.
ESA Call Center Specialist
Job Location:
Empowerment Scholarship Account (ESA) Section
Phoenix Location
Posting Details:
Salary: $51,500
Grade: 18
Closing Date: Open until filled
Job Summary:
• These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries.
• In-state travel may be required for this position.
Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday.
Job Duties:
• Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program
• Provide thorough and comprehensive assistance for general program inquiries
• Accurately document account interactions and maintain detailed records
• Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary
• Collaborate on special projects as assigned
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
• Customer service principles and practices
• Proficient understanding of call center technology and software
• Applicants must have experience with high volume customer service.
Skills in:
• Utilizing critical thinking skills and logical reasoning to gather pertinent information
• Strong organizational skills with attention to detail
• Exceptional verbal and written communication
• Active listening and problem-solving
• Multi-task and prioritize responsibilities in a fast-paced environment
• Proficiency in documentation and record-keeping
• Proficient in Microsoft Office suite, specifically Outlook and MS Teams
Ability to:
• Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy
• Work independently
• Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines
• Communicate and engage with others in a considerate and respectful manner.
• Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly
• Capability to collaborate with team members and efficiently make direct calls to appropriate personnel
• Identify and escalate notable concerns or issues
• Occasionally participate in special projects and initiatives
Selective Preference(s):
• Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish.
Pre-Employment Requirements:
Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
To submit your resume, click the "APPLY NOW" button below.
Having trouble applying for this position?
Email
**********************
or call ************** for assistance.
$51.5k yearly 11d ago
Bin Stocking agent - Retirees Welcome
Lightning Bolt 3.7
Agent job in Phoenix, AZ
Job Description
Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY
Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week
Travel costs will be compensated
We will provide training and all the tools needed to make this easy.
Job Duties: Scanning and Stocking Shelves
Performing VMI (vendor managed inventory)
This includes:
Driving to customer's sites within one hour. (mileage paid)
Stocking bins with fasteners and fittings
Scanning items that need to be replenished
Revisiting the following week to stock the items that have been delivered
Requirements:
Honest
Dependable
Good attitude & friendly
Have reliable transportation
Must have a cell phone with the ability to send email (data plan)
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