Agent jobs in Silver Spring, MD

ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.

Job Description Real Estate Sales Agent Trainee - Start Your Career With the Right Support We're looking for individuals who want to begin a long-term career in real estate and are ready to learn the business step by step. As a trainee on our team, you'll receive practical training, consistent guidance, and hands-on experience to help you build confidence and momentum as you grow. You'll learn how to work with buyers and sellers, understand the sales process, and use proven systems that make it easier to find opportunities and serve clients well. Our team provides access to leads, coaching, and a supportive environment so you're never trying to figure things out on your own. With a strong commission structure and low fees, you'll have the chance to build your business while developing the skills needed for long-term success. This role is a great fit for someone who communicates well, enjoys working with people, and is willing to put in the work to build a solid foundation. Whether you're already licensed or in the process of getting your license, we can help you get started the right way. If you're ready to join a team that offers real support and a clear path forward, apply today. We look forward to helping you start your real estate career with confidence. Compensation: $120,500 - $198,200 yearly Responsibilities: Engage with potential clients to understand their real estate needs and guide them through the buying or selling process. Collaborate with our experienced team to learn and implement effective sales strategies that drive results. Utilize our proven systems to identify and pursue new opportunities in the real estate market. Participate in regular training sessions to enhance your knowledge and skills in real estate sales. Maintain accurate and up-to-date records of client interactions and transactions using our CRM tools. Assist in preparing and presenting property listings to attract potential buyers and sellers. Work closely with mentors to receive constructive feedback and continuously improve your sales techniques. Qualifications: Real Estate License or active pursuit of one. Experience in customer service or sales roles, showcasing your ability to connect with clients. Ability to communicate clearly and effectively, both in writing and verbally, to build strong client relationships. Proven track record of being a self-starter who takes initiative and follows through on commitments. Willingness to learn and adapt to new sales strategies and real estate market trends. Comfortable using technology, including CRM tools, to manage client interactions and transactions. Ability to work collaboratively with a team, sharing insights and learning from experienced mentors. Strong organizational skills to maintain accurate records and manage multiple client needs simultaneously. About Company At Keller Williams, our mission is clear: to fuel the success of real estate agents by delivering unparalleled resources, expert mentorship, and cutting-edge technology. We are dedicated to empowering agents to excel in a competitive market, providing the tools and support needed to drive growth, achieve goals, and thrive every step of the way.

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description *THE IMPACT YOU WILL MAKE* As a Lead GenAI Agent Developer, you will serve as a subject matter expert to drive the engineering needs of the LLM platform, including the GenAI Gateway (Portkey), AWS AI services (AWS Bedrock and foundational models), observability, and customer support for internal and external applications. You will lead full stack development efforts across AI platform components, integrating cloud-native services, enhancing monitoring and telemetry, and supporting application teams consuming LLM capabilities. The ideal candidate will bring deep expertise in both front-end and back-end engineering, cloud infrastructure, and AI service integration, with a strong focus on building resilient, scalable, and secure systems. The Lead GenAI Agent Developerrole will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: * Lead engineering efforts for the GenAI Gateway platform, focusing on scalability, reliability, and integration with enterprise AI services. * Architect and optimize solutions using AWS services, including Bedrock and other foundational models. * Enhance observability across platform components to ensure proactive monitoring, issue resolution, and performance tuning. * Provide technical leadership and support for the Fannie Mae application, ensuring seamless integration and high-quality customer experience. * Collaborate with cross-functional teams to align platform capabilities with business needs and AI adoption strategies. * Build secure integrations (via APIs, MCP, and connectors) with internal data sources (e.g. SharePoint, Confluence, Jira, ServiceNow). * Manage versioning, testing, and deployment pipelines for custom GPTs, MCPs, Agents and plug-ins. * Optimize performance and reliability - monitoring usage, latency, and API costs. * Mentor and guide engineering teams, fostering a culture of innovation, accountability, and continuous improvement. *THE EXPERIENCE YOU BRING TO THE TEAM* *Qualifications: * Minimum Required Experiences * 4 years * Proven experience in platform engineering, cloud architecture (preferably AWS), and AI/ML service integration. * Strong understanding of Large Language Models, observability tools and practices. * Experience leading hybrid teams (FTEs and contractors). * Excellent communication and stakeholder management skills. * Passion for building scalable, secure, and customer-centric AI platforms. Desired Experiences * Bachelor degree or equivalent Salary Range: $138,000 to $180,000 a year \#LI-Hybrid \#LI-SB1 Qualifications Angular, Java Frameworks, JavaScript, Python Frameworks Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form . The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here . Requisition compensation: 138000 to 180000 Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_*********************.

Job Description Dynamic Real Estate Listing Agent - Leads Provided! Are you a go-getter ready to dive into the real estate world with energy and creativity? We're seeking an innovative and dynamic real estate listing agent eager to explore traditional and unique solutions for home sellers, including helping sellers with traditional listing services, providing cash offers, and more! Join us and turn ambition into achievement! What We Offer: Access to seller leads Agent-Investor training so you can bring every possible solution to a seller, including a traditional listing, making a cash offer, a Novation contract, seller financing, and more! The best environment for growing your personal real estate investment portfolio A supportive team environment with seasoned professionals What You Bring: Relentless drive and a sense of urgency for every opportunity A hunger to learn and be coachable Grit and unwavering determination on the phone and in all sales situations High-energy approach to every opportunity Persistence to overcome challenges and seize opportunities Empathy for challenging client situations Why Choose Us: At The Redux Group, we are uniquely equipped to help you increase your commission income and build wealth through real estate, all while helping home sellers figure out their best options! We want action-takers! Apply now and let's build your success story together! Compensation: $150,000+ commission based income Responsibilities: Daily phone calls to set appointments with home sellers Conduct listing (and buyer) appointments Serve clients with integrity Lead clients through the listing and/or sale of their home Negotiate contracts to closing Actively participate in training, coaching, and accountability meetings Qualifications: DC real estate license, VA & MD a plus! You thrive in an environment where your activity directly impacts your bottom line You are quick on your feet You are professional in attitude, appearance, and communication You are independent and self-motivated, yet coachable About Company Join Our Winning Team at The Redux Group! The Redux Group is a dynamic, growth-focused real estate team serving the Mid-Atlantic region, including Delaware, Maryland, Pennsylvania, Virginia, and Washington, DC! As a top-producing team, we're passionate about helping our agents excel while fostering a supportive, family-like atmosphere. We're looking for motivated individuals eager to sharpen their skills, thrive in a fast-paced environment, and contribute to a team that celebrates success and encourages one another to reach new heights. The Redux Group is an equal opportunity employer that values diversity and inclusion. All qualified applicants are welcome to apply. If you're ready to grow your career with a team that's dedicated to your success, we'd love to hear from you. Come grow your career with us!

Real Estate Sales Agent - Starting at $90,000 or We will PAY YOU the Difference! Join the #1 Real Estate Team in Fairfax County! Are you ready to take your real estate career to the next level? Team DDA Debbie Dogrul Associates is the #1 Real Estate Group in Fairfax County and the leading Zillow Partner in the area. We're known for our exceptional results, supportive team culture, and commitment to professional growth. Whether you're an experienced agent or just starting out, you'll THRIVE in an environment that combines industry-leading tools, expert training, and unmatched local market knowledge. At Team DDA, we believe success is about more than just sales it's about IMPACT. Through our companys nonprofit organization, DDA Love Foundation, were proud to give back to the COMMUNITY we serve, supporting local families and causes that matter. Your GROWTH in real estate starts here and your work can MAKE A DIFFERENCE. What Sets Us Apart Proven Training, Accountability & Lead Opportunities That Drive Success At Team DDA, we dont just offer a place to hang your license we provide a launchpad for serious growth. Proven Training & Accountability Learn from the best with structured support that keeps you growing. High-Quality Lead Opportunities Spend less time searching and more time closing with company-provided leads. Team DDAs Core Values: Innovative for clients Adaptable to our market Committed to our team and clients Community Minded Compassionate to All To learn more about The DDA Love Foundation, please visit teamdda.com/ddalove We are actively involved in our local community through service and philanthropy activities organized by our 501c3 nonprofit organization - The DDA Love Foundation. Our mission and values are to use our dedication, diligence, and attention to move you forward, and we apply that to clients, our community, and our team members. We work hard to see everyone succeed and are looking for team members who want to contribute to that vision. Job Type: Full-time Benefits: Flexible schedule Work Location: In person Compensation: $90,000 - $300,000 yearly Responsibilities: Engage and convert inbound leads through phone, email, text, and CRM systems no cold calling required, just strong follow-up and relationship building. Act as a trusted advisor by consistently delivering top-tier service, market insights, and expert guidance to clients throughout the buying or selling process. Proactively follow up with prospects and past clients to build lasting relationships and generate repeat and referral business. Leverage local market knowledge to answer questions about homes, neighborhoods, schools, and community features with confidence and clarity. Draft and present purchase offers to ensure a seamless and efficient closing experience for buyers. Conduct buyer consultations to understand client needs and match them with the right homes delivering a personalized and results-driven experience. Qualifications: We're actively recruiting four types of high-potential professionals: Newly Licensed Agents eager to START STRONG with structured support and a proven growth plan. Experienced Agents ready to ELEVATE their business with added resources, mentorship, and advanced leads. Ambitious Career Leapers: driven, goal-oriented individuals ready to MAKE A LEAP into real estate success. Licensed Agents not yet closing enough to go full-time if you're passionate about real estate but struggling to make it your main income, we can help you turn POTENTIAL into consistent performance. About Company We are a team of dynamic, high-producing sales professionals who love what we do. Be part of a team that is selling 500 homes yearly, where you are appreciated as a team member, and the opportunities for growth through coaching are embraced. Core Values: Innovative for clients Adaptable to our market Committed to our team and clients Community Minded Compassionate to All We are actively involved in our local community through service and philanthropy activities organized by our 501c3 nonprofit organization - The DDA Love Foundation. Our mission and values are to use our dedication, diligence, and attention to move you forward, and we apply that to clients, our community, and our team members. We work hard to see everyone succeed and are looking for team members who want to contribute to that vision. For more information, go to teamdda.com/ddalove @ddarealestate #WHRE2 Compensation details: 90000-300000 Yearly Salary PI81846c3139cf-31181-38402384

Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures. Review daily schedules and assign breaks when is needed. Have all the necessary information for the flights, arrival and departure times and services requested. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates. Follow up on client's request (airlines and passengers). Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents. Conducting of on-the-job training. Make sure all the wheelchairs are account for and placed at the assigned location

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Responsible for comprehensive cleaning of assigned locations within the airport to client specifications. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a High School Diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Must pass pre-employment and random drug test. 6. Must pass a pre-employment background check. 7. Must be able to read, write, understand and carry out instructions in English. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Must have good hearing and vision. 11. May be required to work weekends, overnight shifts and holidays. 12. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule. 2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations. 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and in-services as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Job Description At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We're Looking For: 2U is seeking a visionary and hands-on Agentforce Architect to lead the architecture and delivery of intelligent, AI-driven service experiences across the learner journey. In this strategic role, you will be responsible for designing and implementing Salesforce Agentforce capabilities-including Service Cloud, Omni-Channel, Agent Workspace, and integrations with Data Cloud and enterprise systems-to enable personalized and scalable student engagement. You will act as the technical authority across our Agentforce program, partnering closely with stakeholders, Salesforce, and our SI partner to drive end-to-end delivery of employee agent experiences that improve student outcomes. Responsibilities Include, But Are Not Limited To: Solution Architecture & Design Architect and oversee implementation of Salesforce Agentforce solutions including Service Cloud, Agent Console, Omni-Channel, Voice, Live Agent, and AI-powered automation. Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions. Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams. AI, Data Cloud & Automation Leverage Salesforce Data Cloud to create unified learner profiles and power AI-driven recommendations. Integrate Einstein features (e.g., Next Best Action, Opportunity Scoring, Case Classification) into student support workflows. Design and implement productivity features such as Macros, Quick Text, automated emails, and GPA/activity-based triggers. Collaboration & Governance Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle. Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle. Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration Standards. Team Leadership & Enablement Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts. Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders. Support training design and delivery in partnership with change management and end-user enablement teams. Things That Should Be In Your Background: 10+ years of Salesforce platform experience, with 5+ years as a Technical or Solution Architect. Hands-on experience with Salesforce Service Cloud, Sales Cloud, SFMC (Preferable) and Agentforce / Agent Workspace. Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. Strong expertise in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow. Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.). Familiarity with Salesforce data security models, permission sets, and role hierarchies. Salesforce Certified Application Architect or Salesforce Certified System Architect required. Salesforce Certified Service Cloud Consultant required. Other Attributes That Will Help You In This Role: At least one full implementation experience of Agentforce preferred. Salesforce Certified Agentforce Specialist or Service Cloud Voice / Omni-Channel Accredited Professional. Salesforce Data Cloud Consultant certification or practical experience with Data Cloud ingestion and unification. Experience designing AI-powered workflows and multi-agent systems. Knowledge of CTI platforms and voice integrations within Salesforce environments. Background in regulated industries such as higher education, healthcare, or financial services. Familiarity with Agile methodologies and DevOps tooling such as Copado or Gearset. Salesforce Certified Technical Architect (CTA) is a strong plus. Experience developing Large Language Models (LLMs) beyond Salesforce Agentforce, or working with other AI Copilot platforms. While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S. benefits include: Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($190,000 - $214,100), with potential bonus eligibility. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. About 2U LLC For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings - from free courses to full degrees - and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there - we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at *********************** #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. Building Relationships. Connect with our existing customers to share exciting information. Grow your Career. Access additional training courses to grow and develop personally and professionally. Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? Reaching out to warm leads provided to you via phone and email Setting up appointments through warm leads for in-store Sales Consultants Appointments set will be scheduled through Google Calendar Following up with scheduled appointments as reminders to customer and in store personnel Earnings $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: Can effectively make hundreds of warm lead calls per day Demonstrate relationship-building skills Have a talent for quickly evaluating and adapting to a client's preferred style of communication Can work well independently and as part of a cohesive team Have strong time management, planning and organization skills Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

About Us We are a trusted travel services company that helps clients create seamless, enjoyable, and memorable journeys. From leisure vacations to business travel, we provide personalized recommendations and high-quality support for every step of the booking process. Position Overview We are seeking a motivated and detail-oriented Travel Booking Agent to join our team. In this role, you will assist clients with planning, booking, and managing their travel arrangements. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for travel. This opportunity offers unlimited earning potential, making it a great fit for driven individuals who want to grow their success in the travel industry. Key Responsibilities Assist clients with booking flights, hotels, cruises, and vacation packages. Research destinations and provide tailored travel recommendations. Manage reservations, confirmations, and changes with accuracy and efficiency. Deliver exceptional customer service before, during, and after travel. Stay informed on travel industry trends, promotions, and seasonal offers. Qualifications Experience in travel, hospitality, or customer service preferred. Strong communication and interpersonal skills. Ability to multitask and manage multiple client bookings. Detail-oriented with strong organizational skills. Familiarity with booking systems or willingness to learn. Genuine enthusiasm for travel and helping others plan memorable experiences. What We Offer Unlimited earning potential tied to your performance and dedication. Flexible work arrangements, including remote opportunities. Professional training and ongoing development resources. A supportive team culture focused on collaboration and service excellence. Access to potential travel perks and industry discounts.

Job Description LEVEL: Various TYPE: Consultant/Contract McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers. McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award. Duties McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others. The general duties of the Role Player are as follows: Study assigned role and any scripts provided to ensure realistic reenactment. Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments. Maintain acting character for duration of scenario. Follow directions given by instructors regarding the given scenario. Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation. Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required. Demonstrate reliability and timeliness with ability to be at training locations when necessary. Requirements The qualified candidate for Role Player should possess the following experience: Previous experience as a role player for federal training programs is highly desired. High school diploma or GED equivalent preferred. Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly. Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training. Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment. Perform mission-related duties in a manner that ensures mission success within safety constraints. Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application. Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities. Willing and able travel to austere/hazardous locations as necessary. Must be a U.S. Citizen. McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws. Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.

High-Paying Automotive BDC Agent - Sales & Service | Easterns Automotive Group (Franchise Dealerships) Company: Easterns Automotive Group Easterns Automotive Group is expanding our franchise new-car operations (Hyundai, Nissan, and more) and seeking a high-energy BDC Agent to support both Sales & Service. You'll be the friendly, professional voice that helps customers schedule test drives, set service appointments, and stay connected to their dealership experience. This role is performance-driven-every quality conversation moves the needle, and top performers earn top pay. You'll work primarily inside our BDC, partnering closely with Sales Managers, Service Advisors, and store leaders across locations (with a focus on Nissan & Hyundai). Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses. Benefits When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes: Health & Dental Insurance: Ensuring the well-being of you and your family. Vision Insurance: Taking care of your eye health. Life & Disability Insurance: Providing financial security for you and your loved ones. Health Savings Account: Additional flexibility for your health care needs. 401(k) Matching: Contributing to secure your financial future. Paid Time Off & Parental Leave: Because we know life happens. Flexible Schedule: Balancing your work and personal life. Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development. Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation. Responsibilities Sales (BDC) Manage inbound/outbound calls, texts, and emails to set qualified test-drive appointments. Use VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene. Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus). Coordinate with store leadership to ensure vehicle availability and timely customer updates. Service (BDC) Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity. Set expectations on drop-off/waiter, estimated timelines, diagnostic fees, and transportation/loaner policies. Send confirmations, reminders, and no-show recapture messages; keep customers informed on status changes. Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in CDK. Customer Experience & Team Support Deliver a professional, courteous experience in every interaction. Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales). Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion. Qualifications VinSolutions CRM proficiency (required or strongly preferred). Mastermind and CDK experience are strong pluses. Prior service call/appointment coordination experience (dealership or high-volume environment) preferred. Excellent phone, text, and email communication skills; professional, friendly tone. Organized, detail-oriented, and self-motivated with strong follow-through in a fast-paced setting. Previous BDC, call-center, or dealership experience (sales and/or service) preferred. Bilingual (English/Spanish) is a plus. Compensation Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year. High-paying opportunity for top performers-your results determine your income. Includes paid training and continuous development from experienced leaders. If you're people-centric, organized, and ready to grow with a fast-paced, high-reward team, apply today and join the franchise group at Easterns Automotive Group-where performance pays and professionalism drives success.

Enterprise Management Solutions, LLC. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States. * Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs. See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE As a Lead GenAI Agent Developer , you will serve as a subject matter expert to drive the engineering needs of the LLM platform, including the GenAI Gateway (Portkey), AWS AI services (AWS Bedrock and foundational models), observability, and customer support for internal and external applications. You will lead full stack development efforts across AI platform components, integrating cloud-native services, enhancing monitoring and telemetry, and supporting application teams consuming LLM capabilities. The ideal candidate will bring deep expertise in both front-end and back-end engineering, cloud infrastructure, and AI service integration, with a strong focus on building resilient, scalable, and secure systems. The Lead GenAI Agent Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: * Lead engineering efforts for the GenAI Gateway platform, focusing on scalability, reliability, and integration with enterprise AI services. * Architect and optimize solutions using AWS services, including Bedrock and other foundational models. * Enhance observability across platform components to ensure proactive monitoring, issue resolution, and performance tuning. * Provide technical leadership and support for the Fannie Mae application, ensuring seamless integration and high-quality customer experience. * Collaborate with cross-functional teams to align platform capabilities with business needs and AI adoption strategies. * Build secure integrations (via APIs, MCP, and connectors) with internal data sources (e.g. SharePoint, Confluence, Jira, ServiceNow). * Manage versioning, testing, and deployment pipelines for custom GPTs, MCPs, Agents and plug-ins. * Optimize performance and reliability - monitoring usage, latency, and API costs. * Mentor and guide engineering teams, fostering a culture of innovation, accountability, and continuous improvement. THE EXPERIENCE YOU BRING TO THE TEAM Qualifications: Minimum Required Experiences * 4 years * Proven experience in platform engineering, cloud architecture (preferably AWS), and AI/ML service integration. * Strong understanding of Large Language Models, observability tools and practices. * Experience leading hybrid teams (FTEs and contractors). * Excellent communication and stakeholder management skills. * Passion for building scalable, secure, and customer-centric AI platforms. Desired Experiences * Bachelor degree or equivalent Salary Range: $138,000 to $180,000 a year #LI-Hybrid #LI-SB1 Qualifications Angular, Java Frameworks, JavaScript, Python Frameworks Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 138000 to 180000

Summary/Objective Assist the Supervisor on the overall performance of the security agents, . Making sure the operation have the necessary personnel to provide the security services, at ramp, door and catering facility. Monitor services requested from the airlines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures. Review daily schedules and assign breaks when is needed. Have all the necessary information for the flights, arrival and departure times and services requested. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates. Follow up on client's request (airlines and passengers). Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents. Conducting of on-the-job training. Make sure all the wheelchairs are account for and placed at the assigned location

Job Description Leads Provided! Our team is looking for self-motivated, ambitious Sales Agents to join us! We want to help YOU build your career! We pride ourselves on providing proven systems to our agents that will ensure their success. This rewarding, full-time position provides agents with a fantastic chance to do what they love, which is helping clients find and buy the home of their dreams! Our fast-growing team has lots of leads! We need sales agents to help us handle those leads. We provide a comprehensive training program as well as excellent marketing tools and administrative support. If you are interested in making more money, having a flexible schedule, and working in a fun, inviting atmosphere, then you should apply today! Compensation: $125,000+ commission based income Responsibilities: Proactively prospect your sphere of influence to generate opportunities Conduct buyer and listing appointments and negotiate contracts through to closing Deliver exceptional service with integrity and professionalism Engage in ongoing coaching and accountability to sharpen your skills Qualifications: Great communication and social skills Organized and managed time effectively A proven record of sales experience and success is preferred Self-motivation and drive Willingness to learn new tools, systems, and technologies About Company Join Our Winning Team at The Redux Group! The Redux Group is a dynamic, growth-focused real estate team serving the Mid-Atlantic region, including Delaware, Maryland, Pennsylvania, Virginia, and Washington, DC! As a top-producing team, we're passionate about helping our agents excel while fostering a supportive, family-like atmosphere. We're looking for motivated individuals eager to sharpen their skills, thrive in a fast-paced environment, and contribute to a team that celebrates success and encourages one another to reach new heights. The Redux Group is an equal opportunity employer that values diversity and inclusion. All qualified applicants are welcome to apply. If you're ready to grow your career with a team that's dedicated to your success, we'd love to hear from you. Come grow your career with us!

High-Paying Automotive BDC Agent - Sales & Service | Easterns Automotive Group (Franchise Dealerships) Company: Easterns Automotive Group Location: Sterling, VA Easterns Automotive Group is expanding our franchise new-car operations (Hyundai, Nissan, and more) and seeking a high-energy BDC Agent to support both Sales & Service . You'll be the friendly, professional voice that helps customers schedule test drives, set service appointments, and stay connected to their dealership experience. This role is performance-driven -every quality conversation moves the needle, and top performers earn top pay . You'll work primarily inside our BDC, partnering closely with Sales Managers, Service Advisors, and store leaders across locations (with a focus on Nissan & Hyundai). Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses. Benefits When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes: Health & Dental Insurance: Ensuring the well-being of you and your family. Vision Insurance: Taking care of your eye health. Life & Disability Insurance: Providing financial security for you and your loved ones. Health Savings Account: Additional flexibility for your health care needs. 401(k) Matching: Contributing to secure your financial future. Paid Time Off & Parental Leave: Because we know life happens. Flexible Schedule: Balancing your work and personal life. Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development. Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation. Responsibilities Sales (BDC) Manage inbound/outbound calls, texts, and emails to set qualified test-drive appointments . Use VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene. Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus). Coordinate with store leadership to ensure vehicle availability and timely customer updates. Service (BDC) Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity. Set expectations on drop-off/waiter , estimated timelines, diagnostic fees, and transportation/loaner policies. Send confirmations, reminders, and no-show recapture messages; keep customers informed on status changes. Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in CDK . Customer Experience & Team Support Deliver a professional, courteous experience in every interaction. Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales). Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion. Qualifications VinSolutions CRM proficiency (required or strongly preferred). Mastermind and CDK experience are strong pluses. Prior service call/appointment coordination experience (dealership or high-volume environment) preferred. Excellent phone, text, and email communication skills; professional, friendly tone. Organized, detail-oriented, and self-motivated with strong follow-through in a fast-paced setting. Previous BDC, call-center, or dealership experience (sales and/or service) preferred. Bilingual (English/Spanish) is a plus. Compensation Base Salary + Commission , with an earning potential of $44,000 - $88,000 per year .High-paying opportunity for top performers- your results determine your income .Includes paid training and continuous development from experienced leaders. If you're people-centric, organized, and ready to grow with a fast-paced, high-reward team, apply today and join the franchise group at Easterns Automotive Group- where performance pays and professionalism drives success.