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  • Human Resources Customer Service Representative

    Randstad USA 4.6company rating

    Agent job in Altamonte Springs, FL

    Be the Voice of Support for Our Team Are you a problem solver with a background in Human Resources or high-volume Contact Centers? We are looking for empathetic, quick-thinking professionals to serve as "First Responders" for our employees. In this role, you will be the first point of contact for employees navigating their work life-from Annual Enrollment and benefits questions to payroll and data management. If you have a passion for helping people and the ability to remain calm under pressure, we want to hear from you. What You Will Do As an HR Customer Service Representative, you will handle high-volume inbound inquiries, analyzing employee needs to provide accurate resolutions or escalate complex issues. Serve as the Expert: Act as the primary resource for inquiries regarding payroll, benefits, and employee data. Solve Problems: Research federal, state, and local regulations to resolve issues of moderate complexity. Provide World-Class Service: De-escalate stressful situations with patience and superior communication skills. Manage Data: Utilize systems (knowledge of PeopleSoft is a plus!) to document cases and maintain strict confidentiality. Support Annual Enrollment: Play a pivotal role in supporting our team during our busiest season of the year. What We Are Looking For The Ideal Candidate: You possess a unique blend of administrative precision and customer service warmth. You are comfortable working in a fast-paced environment and can type 50+ WPM while navigating multiple screens. Required Education & Experience: Education: Bachelor's Degree OR Associate's Degree + 2 years of additional relevant experience. Experience: Minimum 2 years of experience in a Contact Center or Human Resources environment. (Candidates with experience in both are highly preferred). Required Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Strong web navigation and computer literacy. Excellent written/verbal communication (spelling, grammar, and punctuation). Ability to prioritize multiple projects under tight deadlines. Schedule & Logistics To ensure we are fully available to support our employees, this position is 100% Onsite. Work Hours: Schedules vary based on availability. Shifts will fall between the hours of 8:00 AM - 6:00 PM (e.g., 8-5, 8:30-5:30, or 9-6). Dress Code: Business-appropriate attire is required for the office and while on camera. Ready to make a difference? Apply today to become a vital part of our HR Support Team!
    $25k-32k yearly est. 3d ago
  • Customer Service Representative! $19/hr

    Foundever

    Agent job in Deltona, FL

    Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
    $19 hourly 12d ago
  • Tier 1 Dispatch Agent in Lake Mary, FL

    Alorica Inc. 4.1company rating

    Agent job in Lake Mary, FL

    Tier 1 Dispatch Agent Terms: Full-time Pay: $17.75/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events. Responsibilities * Pay close attention to call details for accurate communication and resolution * Remain empathetic when interacting with passengers during entrapment situations * Maintain a quality result of 90% on calls and an error rate of less than 1% * Adhere to scripts and procedures * Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1% * Document and efficiently report all entrapment events Qualifications * High school diploma or GED * Strong computer navigational skills with multiple systems and screens * Excellent oral and written communication skills * Excellent listening/comprehension skills * Professional and courteous demeanor * Critical Thinking ability * Ability to handle fast-paced/high-volume calls * De-escalate situations as needed using strong empathy skills Work Environment * Regular work performed in a climate-controlled, call-center environment * Ongoing usage of phone and computer systems Physical Demands * Constant sedentary work Benefits * Health, dental, and vision coverage/HSA * PTO * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits Next Steps 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly #AloricaJobs #LakeMaryFL #JobSearch DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
    $17.8 hourly Auto-Apply 60d+ ago
  • Sub Agent

    Ferrovial, S.A

    Agent job in Heathrow, FL

    Join Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair. Why Ferrovial? * Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. * Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. * Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. * Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. * Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. * Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency. : Location: UK Key responsibilities Duties will include: * Comply with company policies and procedures, such as method statements, risk assessments and briefings to set a personal example in health, safety, quality and environmental matters * Support the Agent as required in operating the cost management system and the production of programmes * To manage, supervise and mentor site engineers to ensure high levels of engineering control and generation of appropriate records. * Communicate with commercial staff to ensure all records for measurement and payment purposes are prepared promptly and in appropriate form. * Liaise with the Agent to allocate labour, plant, materials and temporary work design schemes * Advise Agent of any potential commercial or contractual liabilities * To manage the ordering process and supplier relationships to ensure timely delivery of required materials * To manage subcontractors to ensure delivery of the required service and to comply with company policies * To promote company values in all dealing with other employees, clients, subcontractors and other external contacts. * To ensure daily activity briefings are prepared and delivered, and to complete a diary on a regular basis with relevant information Key skills and experience * Successful experience at section engineering level (on site) including civil and services * Demonstrated application of growing commercial and contractual knowledge * Experience of working in a cost-conscious environment * Good people management experience * Experience in managing subcontractors * CSCS card * Flexibility Desirable skills * Infrastructure /Construction experience * Experience in stakeholder's management * Member of the Institution of Civil Engineers or equivalent Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Ferrovial embraces diversity and inclusion and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives and skills so we encourage candidates from underrepresented groups to apply. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws. #WeAreFerrovial
    $25k-53k yearly est. Auto-Apply 31d ago
  • Agent Code: ASCTYC

    Evans Network of Companies

    Agent job in Ocala, FL

    Dedicated Round Trips out of Atlanta, GA - Regional Dry Van • CDL-A Owner Operators Wanted Tyczewski Logistics, LLC, freight agent for Greatwide Truckload Management, offers CDL-A Regional Owner Operator Truck Drivers opportunities for Dedicated Dry Van trips to multiple locations in the SE, MW, and Florida. Operate your business with the stability of a trusted, financially secure carrier. As part of The Evans Network of Companies, we provide steady dedicated freight, high earning potential, and the freedom you've always wanted. Ready to level up? Take advantage of this opportunity that Greatwide has for owner-operators like you!
    $26k-53k yearly est. 2d ago
  • Pepine Realty- Zillow Flex Team Agent

    Pepine Realty

    Agent job in Ocala, FL

    Job DescriptionReady to Stop Chasing-and Start Closing? Are you a driven, growth-oriented professional eager to excel in the dynamic real estate market? This is your opportunity. Pepine Realty is on the lookout for full-time Licensed Real Estate Sales Professionals to join our growing team in the Greater Gainesville area and North Central Florida-a region brimming with potential and momentum. Whether you're newly licensed or a seasoned agent ready to elevate your career, this isn't just another brokerage role. It's a career-launching platform supported by genuine leads, appointments, and comprehensive support. We don't just assist you in selling homes. We empower you to build a lasting business and cultivate lifelong clients! Why Top Agents Choose Pepine No Monthly Fees-Keep more of your earnings with no desk, tech, or E&O fees. Ever. Zillow Flex Appointments-As a Zillow Flex partner, we provide high-intent buyer opportunities-no cold calling required. Elite Coaching & Mentorship-Experience step-by-step onboarding, weekly training & Bootcamp, personalized guidance, and access to mastermind-level coaching. Built-In Support Systems-Collaborate with salaried ISAs, dedicated admin staff, and in-house transaction coordination, title, and mortgage partners to keep your deals progressing smoothly. Multiple Products-Offer clients a range of options including instant offer, guaranteed sale, traditional sale, certified pre-owned home, and buyer VIP programs to stand out and maximize earnings! Property management services are also available for your investor clients! A Culture That Wins Together and Plays Together-We believe in collaboration, shared success, and celebrating every achievement, big or small. We stay ahead of the market to be proactive, not reactive. What You'll Experience Flexible schedule and control of your business High-level mentorship, coaching, and growth tracks Daily support that removes the roadblocks to production A community that pushes you, supports you, and grows with you Let's Build Something Bigger-Together If you're ready for more-more leads, more support, more success-then it's time to make your move. Join the team that's helped agents close over $1 billion in sales and is nationally recognized as one of Florida's top places to work. Apply now-and let us know your "why" so we can help you grow your career with purpose.
    $26k-53k yearly est. 11d ago
  • Political Survey Agents

    Total Marketing Concepts

    Agent job in Sanford, FL

    Total Marketing Concepts, Inc. has been one of central Florida's leading outbound call centers for almost a dozen years. Recently named one of Inc. 500/5000s Fastest Growing Privately Held Companies, we recently opened a new 25,000 square foot call center in Sanford, FL. Job Description Now hiring on call Political Survey agent positions in a fast paced environment! We will be making outbound survey calls- No sales involved- Easy Work!! The agents conduct professional telephone interviews (surveys) with respondents/voters by reading questions & recording answers on the computer. Survey questions are standardized and must be able to read verbatim. All of the information gathered for the surveys is kept confidential, and agents are responsible for maintaining the confidentiality of the information they gather. Qualifications Qualifications: • Clear speaking voice • Reliable and dependable • Willingness to follow procedures • Excellent people skills • Excellent listening skills • Professional telephone manner • Proper use of grammar Come join our fun, easy, fast paced environment with weekly pay! Bi-Lingual reps are always a need as well!! Additional Information Call ************ for more information or visit our website at ****************** . You can also apply online. All your information will be kept confidential according to EEO guidelines.
    $25k-53k yearly est. 14h ago
  • Reservations Agent

    Cabot Citrus OPCO LLC

    Agent job in Brooksville, FL

    Job Description Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities. Manage itinerary planning, including coordinating all aspects of the guest journey. Field general inquiries and direct calls to the appropriate department. Organizing and cataloging CRM data, including guest information and relevant questions and preferences. Possess proficiency with all systems and software. Proficiency with all systems and processes to be able to train the Reservations team members. Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader. Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests. Communicate effectively both verbally and in writing with internal and external guests, as well as other departments. Comfort with upselling and promoting a variety of premium products. Address and resolve guest service issues in a positive manner. Block special request reservations VIP reservations and/or room assignments. Maintain and organize both hotel and guest information, whether on a computer or regular file system. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications Bachelor's degree or equivalent working experience required. Strong ability to multitask and complete multiple assignments simultaneously. At least 1 year of Reservations Agent experience or other Hospitality related experience is required. Familiarity with PBX operations and internal guest communication systems a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written. Takes a proactive approach towards decision-making and resolving challenges. Takes initiative and makes suggestions to solve problems. Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests. Experience in a golf property preferred. Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. Dynamic, enthusiastic, and innovative leader who thrives under pressure. Skilled in service recovery, consistent guest follow and follow through. Ability to maintain confidentiality and discretion, especially with high-profile individuals. Working Conditions Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties. Ability to work long hours sitting or standing at a desk in an office setting. Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls. Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
    $24k-32k yearly est. 16d ago
  • Personal Lines Insurance Advisor - The Villages

    The Baldwin Group 3.9company rating

    Agent job in The Villages, FL

    The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Are you ready to kickstart your career in the insurance industry or take your expertise to the next level? Look no further! We are thrilled to announce that we have exciting opportunities available for early-careers and seasoned advisors in one of our several Villages offices. With exclusive access to The Villages residents and a focus on personal lines, you'll have the chance to work closely with clients in a thriving community and make a real impact on their insurance needs. Here are the principal responsibilities of the role: Gathers information and develops tailored recommendations for prospective clients Presents proposals professionally and reviews coverages in detail to ensure understanding Communicates effectively with clients, prospects, insurance company partners, and the service team Finalizes sales, coordinates deposits, and briefs the service team on policy details Demonstrates a strong concern for accuracy, timeliness, and completion in all interactions Maintains up-to-date knowledge of the insurance industry and underwriting criteria Meets monthly new business goals and positively represents the firm in the community Identifies opportunities for improvement within the firm and business processes Collaborates with leadership to address any issues or discrepancies By joining our team, you'll have the chance to work with exclusive access to The Villages residents, offering unique opportunities for personal and professional growth. We value teamwork, innovation, and a dedication to client service, making our firm an exciting place to advance your career. If you're passionate about insurance, community engagement, and continuous improvement, we want to hear from you! Education, Experience, Skills and Abilities Requirements: If you're licensed in personal lines and ready to kick start your career or looking for a firm that offers amazing benefits, career opportunities and a fun and fast paced environment, then apply now. Must have amazing customer service skills and enjoy helping people covering their homes, autos, golf carts and explaining personal umbrella coverages. Self-starter with the ability to influence others through effective verbal and written presentation skills. Intermediate to advanced knowledge of Microsoft Word and Excel. Ability to learn appropriate insurance company and firm software systems. Demonstrates the firm's core values, exuding behavior that is aligned with the corporate culture. Why work for The Baldwin Group? Eligible for The Villages Charter School enrollment 401k matching and benefits package Adoption Assistance Program eligibility Paid Parental Leave Competitive PTO plan with 12 paid holidays #LI-KL1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
    $47k-65k yearly est. Auto-Apply 2d ago
  • Travel Specialist II

    Avant 4.1company rating

    Agent job in Maitland, FL

    Role/Responsibilities The Travel Team at Avant Healthcare Professionals is responsible for planning, coordinating, and managing all aspects of travel and relocation logistics for our international Healthcare Professionals (HCPs). This includes arranging flights, ground transportation, rental cars, and accommodations, while ensuring a seamless, efficient, and positive travel experience for both HCPs and Relocation Specialists. The Travel Specialist II is an experienced and highly skilled travel professional who serves as a key support resource within the Travel Team. Building on the responsibilities of the Travel Specialist I, this role provides advanced expertise, manages complex travel logistics, and contributes to high-level projects and process improvements. The Travel Specialist II also leads initiatives, offers guidance to team members, and manages escalated travel issues to ensure seamless operations. Essential Functions of the Job Provide advanced support within the Travel Team by sharing expertise, mentoring Travel Specialist I team members, and serving as a knowledgeable resource for complex situations. Facilitate complex travel bookings and resolve challenges related to the Avant Transition Program (ATP), relocations, NCLEX exam testing, and CARE program travel arrangements. Contribute to the development and implementation of improved travel procedures and best practices to enhance team efficiency. Take ownership of escalated travel issues, acting as the primary point of contact for resolution and ensuring matters are addressed promptly. Coordinate closely with other departments-including Housing, Immigration, NCLEX, and Licensure-to ensure seamless travel arrangements for HCPs, proactively identifying and addressing potential issues. Maintain direct communication with HCPs regarding detailed travel arrangements, special requests, and issue resolution. Track and manage unused tickets, travel credits, and special travel arrangements to ensure they are properly utilized. Act as the primary contact for high-priority or complex travel itineraries and provide guidance on special accommodations such as multi-destination trips or urgent visa situations. Assist with evaluating and selecting new travel vendors by providing data-driven insights into performance and pricing. Ensure accuracy and consistency in all travel documentation, including internal databases (UTAP and ABMS), while maintaining alignment between Housing and Travel data. Participate in the after-hours on-call rotation to respond promptly to travel-related emergencies. Represent the Travel Team in departmental and cross-functional meetings, contributing expertise to long-term travel planning and logistics strategies. Marginal Functions of the Job Other duties as assigned Normal Work Schedule This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Must be available for an on-call rotation to assist outside of standard business hours in the event of any reservation changes, concerns or issues related to HCP travel that may require assistance. Education, Training, and Experience Bachelor's degree in hospitality, tourism management, business administration, or other applicable fields required. Minimum 3-5 years of experience in travel logistics, hospitality, or related fields. Experience leading projects or mentoring in a travel logistics environment preferred (but not a supervisory role). In-depth knowledge of travel booking platforms and procedures, with proven problem-solving abilities in complex travel situations. Strong interpersonal and communication skills for collaborating with colleagues and managing vendor relationships. Demonstrated cultural awareness and sensitivity with extensive experience handling diverse travel needs for international HCPs. Proficiency in Microsoft Office, Adobe, and electronic database management systems. Ability to manage multiple priorities, meet deadlines, and handle high-pressure situations effectively. Job Level Competencies Technical Skills: Fundamental ability to perform technical skills required for job role. This may include use of specific technology, knowledge of job-specific tasks and concepts, etc. Fundamental ability to determine methods and procedures on new assignments. Intermediate ability to handle routine tasks as well as non-routine tasks. Intermediate ability to handle tasks with medium complexity with limited guidance. Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization. Develops Self: Fundamental ability to use and apply professional concepts in the full area of specialization. Fundamental ability to contribute to strategic initiatives within the specialization. Fundamental ability to stay current with emerging trends within the area of expertise. Fundamental ability to pursue opportunities to broaden expertise and contribute to the organization's goals. Customer Focus & Teamwork: Fundamental ability to collaborate and share knowledge within department. Fundamental ability to apply an understanding of customer needs and team dynamics. Fundamental ability to gather customer feedback and insights. Decision Making: Intermediate ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non-routine problem-solving decisions. Intermediate ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Intermediate ability to identify when to seek input from others. Innovation: Intermediate ability in the development of ideas to establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship. Quality & Results Oriented: Fundamental ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Fundamental ability to consistently achieve exceptional results that positively impact the team and department. Resourceful & Tenacious: Intermediate ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues. Required Licenses, Certifications, and Other Specific Requirements of Law Health Insurance Portability and Accountability Act (HIPAA) certification Other Characteristics of the Position Physical Demands: Stationary desk work for extended periods at a time Regularly required to communicate Occasional lifting of office supplies up to 20 lbs. Vision abilities including close vision and ability to adjust focus Work Environment: This job operates in a professional office environment. This role routinely operates standard office equipment. Statement of Responsibility for Confidential Data Has access to, and requires daily use of, confidential records. Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information. Proprietary Information and Non-Conflict Agreement required. Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
    $39k-58k yearly est. 60d+ ago
  • Auto Customer Service Reps

    Nick Nicholas Ford Inc.

    Agent job in Inverness, FL

    2901 Hwy 44 West, Inverness, FL 34453 Accounting Clerk Award-Winning Nick Nicholas Ford Dealership is family-owned and a GREAT place to have a rewarding career! We are seeking a full-time Accounting Clerk to assist with daily operations including balancing and reconciliation, backup for payables, payroll, and more. A basic accounting background and computer proficiency is preferred. Apply now for this great opportunity! Upload your resume and complete the assessment for priority consideration. We will contact qualified applicants. Why work for Nick Nicholas Ford? We appreciate our employees, invest in their success, support our community, charities, and much more! Responsibilities include but are not limited to: Assist with daily accounting operations, back up for payables, payroll and more. Various balancing and reconciliation Dealer reserves Back up for payables Back up for payroll Comparatives Sales tax Some switchboard coverage for lunch or breaks Qualifications Accounting Clerk: Prefer a basic accounting background and computer proficiency Must be detail oriented and reliable Auto dealership experience is a plus! A good work ethic and professional appearance Follows direction and takes initiative Full-Time Benefits: Competitive pay based on experience Health, dental, vision and supplemental insurance plans 401(k) plan Paid vacation and holidays Employee discounts Career growth A positive and professional team environment We are a Drug-Free Workplace and an Equal Opportunity Employer. RequiredPreferredJob Industries Customer Service
    $24k-32k yearly est. 3d ago
  • Geek Squad Agent (Retail Store)

    Best Buy 4.6company rating

    Agent job in Altamonte Springs, FL

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do * Provide positive, timely service to customers during the check-in and checkout process * Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps * Help customers set up new devices and provide advice on whether to repair or replace old devices * Monitor service queues and provide accurate status updates to customers * Maintain knowledge and skillsets through certified training courses * Clearly communicate and partner with fellow agents Basic qualifications * 3 months of experience working in retail or customer service * Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications * Passion for technology and desire to solve problems * Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1011214BR Location Number 000509 Altamonte Springs FL Store Address 597 W State Road 436$15 - $19.22 /hr Pay Range $15 - $19.22 /hr
    $15-19.2 hourly 10d ago
  • Appointment Setter

    Toyota of Hollywood 4.3company rating

    Agent job in Clermont, FL

    Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team. This is your chance to join a top dealership and be rewarded for your hustle. With daily guaranteed pay, commission, and a $500 bonus, your success starts here. What We Offer : Daily guaranteed pay Full benefits package Competitive pay structure with top performers earning up to $100K/year Supportive leadership and team culture Ongoing training and development $500 Sign-On Bonus Job Responsibilities: Maintain a minimum standard of outbound calls to prospective customers Approach each call with a goal to transfer or set an appointment for customers to visit the dealership Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers Adhere to lead management plan guidelines for each lead in your database Respond to internet leads and inquiries Accurately record interactions with each prospective customer in our database Other reasonable duties as may be requested Requirements: 1-2 years customer service experience in an outbound calling environment Outstanding written and verbal communication skills Prior phone experience, required Proficient in MS Office Ability to work evenings until 9:00 PM Ability to work weekends as business needs dictate Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process Competencies: Goal-oriented individual, driven to exceed personal and team goals Eager to earn more Exceptional communication and customer service skills exemplified to internal and external customers Effectively collaborate with fellow employees In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Orlando is proud to be an Equal Opportunity Employer.
    $21k-30k yearly est. Auto-Apply 60d+ ago
  • Contact Center Agent

    Pedim Healthcare

    Agent job in Crystal River, FL

    We are seeking Full Time Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customer service throughout every interaction. Key Functions Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships. Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared. Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions. Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately. Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records. Schedule in-person appointments efficiently based on patient needs and provider availability. Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended. Support the team by performing additional duties and responsibilities as assigned by leadership. Requirements: High school diploma or equivalent; additional education or healthcare training preferred. Demonstrated excellence in customer service with a patient-focused approach. Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA). Proficiency in basic computer applications, including data entry and scheduling software. Strong verbal and written communication skills with the ability to convey information clearly and professionally. Consistently professional phone demeanor and effective call-handling techniques. Ability to build and maintain positive relationships with patients, providers, and internal staff. Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks. Proven problem-solving abilities and keen attention to detail. Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards. Work Environment This is a fast-paced call center setting with frequent phone interactions, shared workspaces, and prolonged periods of sitting or standing. Benefits 401(k) with 4% employer match after 1 year of service Health insurance Dental insurance Life insurance Paid time off This is a Full Time opportunity, approximately 40 hours per week, offering an hourly compensation starting at $15.00-$16.00 depending on experience. If youre a motivated individual with a commitment to outstanding customer service, apply now to join our dynamic team! EOE PM20 Compensation details: 15-16 Hourly Wage PI733b8b36db0e-31181-27714328
    $15-16 hourly 8d ago
  • 2 week temporary call center professional

    Coherent Staffing Solutions

    Agent job in Ocala, FL

    We are assisting Marion County Public Schools with staffing their back to school phone bank. The duration of the assignment is 2 weeks. Pay rate is $12\/hour. The location is: Transportation Main Compound 5470 NW Gainesville Rd. Ocala, FL 34475 The hours of operations are 6am - 6pm and you can work an am and\/pm pm shift (up to 40 hours a week). There is a mandatory orientation on August 8 beginning at 8am. All staff will have to complete a Level II background screen to participate on this assignment. "}}],"is Mobile":false,"iframe":"true","job Type":"Temporary","apply Name":"Apply Now","zsoid":"633654155","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Education"},{"field Label":"City","uitype":1,"value":"Ocala"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"34475"}],"header Name":"2 week temporary call center professional","widget Id":"365208000000072311","is JobBoard":"false","user Id":"365208000000125003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"365208000008410121","FontSize":"12","location":"Ocala","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"ml6q26972b1769bdc41fd886b8676f0a5bc6f"}
    $12 hourly 60d+ ago
  • Cruise Booking Agent

    HB Travels

    Agent job in Sanford, FL

    About Us We are a travel services company dedicated to helping clients create unforgettable cruise vacations. From luxury ocean voyages to adventurous river cruises, we provide personalized booking services, expert guidance, and outstanding customer care. Position Overview We are seeking an enthusiastic and detail-oriented Cruise Booking Agent to join our team. In this role, you will assist clients with planning and booking cruise vacations while ensuring a smooth and enjoyable experience from start to finish. This opportunity offers unlimited earning potential, making it ideal for motivated individuals who are passionate about travel and client service. Key Responsibilities Assist clients in selecting and booking cruise vacations tailored to their needs and budgets. Provide detailed information about destinations, cruise lines, itineraries, and amenities. Manage reservations, confirmations, and itinerary changes with accuracy. Deliver excellent customer service before, during, and after travel. Stay updated on cruise promotions, packages, and industry trends. Qualifications Experience in the travel, hospitality, or customer service industry preferred. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to manage multiple bookings efficiently. Knowledge of reservation systems or willingness to learn. A genuine passion for travel and creating memorable client experiences. What We Offer Unlimited earning potential based on your performance and dedication. Flexible work options, including remote opportunities. Professional training and ongoing development resources. Supportive and collaborative team environment. Access to potential travel industry perks and cruise discounts.
    $24k-43k yearly est. 60d+ ago
  • Bilingual Call Center Agent

    Soni Family Practice

    Agent job in Clermont, FL

    Company: Soni Family Practice and The Doctors Center Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Director of Clinical Integration The Call Center Specialist is responsible for managing incoming calls from patients, assisting with scheduling appointments, and addressing general inquiries about The Doctors Center's services. This role also involves verifying patient information to ensure the accuracy and efficiency of future appointments. A Call Center Specialist needs strong organizational skills and the ability to think quickly when faced with new situations that arise with patient calls. Essential Duties and Responsibilities: Patient Interaction: Triage patients call to determine the appropriate level of care. Answer patient calls and provide accurate, satisfactory answers to their inquiries and concerns on the first call. De-escalate situations involving dissatisfied patients, offering assistance and support. Call patients to inform them about The Doctors Center's desire to meet their needs and conduct surveys regarding their experience. Build sustainable relationships and engage patients by going the extra mile. Own the patient's experience by treating each patient as if they were your family. Front Desk Operations: Learn the functions of the medical front desk to resolve patient matters promptly without unnecessary transfers. Assist patients with questions related to services such as prescription refills, lab results, referrals, prior authorizations, eligibility verification, appointments, cancellations, no-shows, etc. Guide callers through troubleshooting, navigating the company site, app, or using the products or services. Review patient information, providing updates and information regarding services offered. Patient Education and Engagement: Promote The Doctors Center wellness and educational events to patients. Educate patients on the importance of preventative care and follow-up care, assisting with necessary appointments. Identify the root cause of patient no-shows and assist in resolving issues to reduce no-show volume. Ensure member engagement occurs within the first 10 days of enrollment. Utilize appropriate probing skills to identify patient needs, clarify information, research issues, and provide timely solutions. Documentation and Collaboration: Document and direct patient interactions to appropriate The Doctors Center personnel to resolve requests effectively. Work and close out any open patient interactions in our EHR to ensure timely resolution. Collaborate with The Doctors Center professionals and leaders to improve the patient experience. Training and Professionalism: Help train new employees and inform them about The Doctors Center's patient management policies. Demonstrate courtesy and respect to all The Doctors Center patients, families, and peers. Implement patient retention initiatives based on feedback and interactions to establish long-lasting medical care and a primary health home for patients. Knowledge, Skills, and Abilities: Solid understanding of healthcare procedures and practices. Intermediate proficiency with Microsoft Office applications. Familiarity with Athena or similar electronic health record (EHR) systems is a plus. Strong phone and verbal communication skills, with active listening abilities. Exceptional customer service skills, with a focus on adapting to different personality types and needs. Demonstrated patience and empathy in handling patient interactions. Ability to thrive in a fast-paced environment. Proficient computer literacy, including the ability to navigate multiple systems. Excellent multitasking abilities, capable of managing a variety of priorities simultaneously. Qualifications: High School Diploma or equivalent. Medical Assistant certificate preferred. 3+ years of customer service experience, preferably in a call center environment. 1+ years of Medical Assistant experience (recent graduates will be considered). Candidates seeking an externship for a Medical Assistant or in the medical field may be considered. Bilingual in English and Spanish preferred. Physical & Mental Requirements: (check all that apply)  Ability to stand or sit for extended periods of time.  Ability to receive and comprehend instructions verbally and/or in writing.  Ability to use logical reasoning for simple and complex problem solving.  Occasionally requires exposure to communicable diseases or bodily fluids.  Occasional travel for clinic activities may be required. The information listed above is not comprehensive of all duties/responsibilities performed. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
    $24k-33k yearly est. 60d+ ago
  • Accepting Resumes for Future Openings: Personal Lines Agent

    West Coast Insurers 3.6company rating

    Agent job in Inverness, FL

    I am currently seeking to hire full time position with a valid P&C license (220, 2044 or 440). You would be responsible for writing new business, servicing current customers, and multi-lining existing customers. This job entails having good organizational, communication, problem solving and time management skills, and the ability to multi-task with attention to detail in a fast paced environment while maintaining accuracy. Compensation is based on experience and type of license. Health benefits and a retirement plan are offered. Must currently have a valid P&C license to apply.
    $24k-33k yearly est. Auto-Apply 60d+ ago
  • On-Site Customer Service Rep- Full time with Benefits

    Foundever

    Agent job in Paisley, FL

    Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
    $19 hourly 12d ago
  • Tier 1 Dispatch Agent in Lake Mary, FL

    Alorica 4.1company rating

    Agent job in Lake Mary, FL

    Tier 1 Dispatch Agent Terms: Full-time Pay: $17.75/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events. Responsibilities • Pay close attention to call details for accurate communication and resolution • Remain empathetic when interacting with passengers during entrapment situations • Maintain a quality result of 90% on calls and an error rate of less than 1% • Adhere to scripts and procedures • Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1% • Document and efficiently report all entrapment events Qualifications • High school diploma or GED • Strong computer navigational skills with multiple systems and screens • Excellent oral and written communication skills • Excellent listening/comprehension skills • Professional and courteous demeanor • Critical Thinking ability • Ability to handle fast-paced/high-volume calls • De-escalate situations as needed using strong empathy skills Work Environment • Regular work performed in a climate-controlled, call-center environment • Ongoing usage of phone and computer systems Physical Demands • Constant sedentary work Benefits • Health, dental, and vision coverage/HSA • PTO • Optional daily pay or weekly pay • 401K retirement plan • Leadership programs • Paid training and tuition reimbursement • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies • Employee assistance program • Additional voluntary benefits Next Steps 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly #AloricaJobs #LakeMaryFL #JobSearch DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
    $17.8 hourly Auto-Apply 21d ago

Learn more about agent jobs

How much does an agent earn in The Villages, FL?

The average agent in The Villages, FL earns between $18,000 and $74,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in The Villages, FL

$37,000
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