Health Plan Customer Support Agent
Agent Job 34 miles from Waldorf
We are seeking an experienced Health Plan Customer Support Agent with a background in handling medical insurance. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance processes, and the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound calls related to medical insurance inquiries, claims, and billing.
Assist patients, providers, and insurance companies with questions regarding insurance coverage, benefits, and eligibility.
Process insurance claims, authorizations, and referrals accurately and efficiently.
Resolve customer complaints and issues with professionalism and empathy.
Maintain detailed and accurate records of customer interactions and transactions in the database.
Provide information and guidance on insurance policies, procedures, and regulations.
Collaborate with other departments to ensure seamless customer service and issue resolution.
Stay up-to-date with changes in insurance policies and procedures to provide accurate information to customers.
Qualifications:
Must have 1 year or more of experience in a medical insurance call center environment. Specifically, a candidate who has worked for Aetna, Blue Cross Blue Shield, UHC, Kaiser, or any other medical insurance plan.
High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Minimum of 2 years of experience in a call center or customer service role, with a focus on medical insurance.
Strong knowledge of medical insurance terminology, processes, and regulations.
Excellent verbal and written communication skills.
Proficiency in using customer service software and databases.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Bilingual skills (preferred but not required).
Inside Sales - Rentals (MD)
Agent Job 16 miles from Waldorf
We are hiring Inside Sales Representatives to join our Rental Sales team at Owings location in Southern Maryland. These individuals will work closely with our Outsides Sales Reps to gain industry knowledge and technical expertise involving power generation specifications and territory management
Duties/Responsibilities:
Support outside sales reps as needed with quotes and supporting documentation required for projects. Ensure all customer inquiries are addressed promptly and accurately.
Handle incoming calls & emails related to rental sales.
Enter and update opportunities in the CRM system.
Maintain a high level of product knowledge to effectively support customers and promote products.
Collaborate with team members to meet sales targets and goals.
Support inside administration team via utilization reports daily.
Research potential customers in various market segments to build lead lists for outside sales reps.
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to work efficiently in a fast-paced environment
Proficient in CRM software and data entry
Education/Experience:
High school diploma AND minimum 3 years sales, marketing, or project coordination experience
OR
Bachelors degree in related field
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
PM22
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Customer Service Representative
Agent Job 17 miles from Waldorf
Customer Service Representative
$18-20 Hourly Based On Experience
Looking to HIRE RIGHT AWAY!!
Full Time Hours (36-40 Hours)
Shifts:
Monday-Friday: 9am-6pm
Saturday: 11am-6pm
Must Haves:
Self-sufficient - Will be opening and closing by themselves
Basic computer skills to enter shipping/tracking information
Customer Service experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Day to Day:
This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.
Customer Service Representative
Agent Job 34 miles from Waldorf
JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients.
Responsibilities:
Answering calls and emails from customers immediately
Clarifying issues
Determining the cause of the problems
Expediting the corrections or adjustments
Following up to ensure resolution
Document all case activity using the case management system
Record all customer interactions into case management system
Follow up daily with all open cases to reduce aging of open cases
Ensure speedy closure of customer cases
Communicate withe the Customer Service and sales team on order fulfillment and issues
Escalate products with high warranty claim issues to the Customer Service Supervisor
Requirements:
Minimum education requirement: Associate's degree
2-3 years of professional work experience; Consumer products industry preferred
Effective leadership, interpersonal, and problem-solving skills
Strong organization and communication (verbal and written) skills
Ability to work well independently and as part of a team
Ability to learn quickly, and take initiative in a fast-paced environment
Customer Service Representative
Agent Job 39 miles from Waldorf
JOB TITLE: Customer Service Representative
EMPLOYER: Meck Insurance, LLC.
REPORTS TO: Brian Meck
SUMMARY: Responsible for all aspects of customer service to achieve customer satisfaction, quality service, and compliance with policies and procedures.
DUTIES AND RESPONSIBILITIES:
· Organizes, directs, and monitors daily activities for new business, renewals, cancellations and customer service.
· Answers phones, internet and all other new business inquiries and gathers necessary information for quoting purposes.
· Processes insurance quotes and creates quote proposals for new prospects, existing customers and renewals.
· Tracks, monitors and processes all client policy renewals.
· Directs, implements, and maintains service standards.
· Creates, tracks and manages compliance with all Standard Operating Procedures.
· Develops expert knowledge of use and efficiencies with Agency Management software system, Xanatek IMS.
· Develops, implements, and maintains programs/processes to enhance customer experience and satisfaction.
· Performs front desk agent responsibilities as needed to process office, customer and vendor needs efficiently.
· Prepares accurate and timely reports as required.
· Supports sales, advertising and marketing efforts of agency.
· Develops and maintains organized filing systems for all paper and electronic files of agency.
· Manages all office functions including telephone, internet, I.T., office supplies, mail, shipping and all other office functions.
· Receives, scans, files and sends copies of all new policies, auto ID cards and policy endorsements for all clients.
· Tracks new business sources within agency management system.
· Performs other related duties as assigned by management.
QUALIFICATIONS:
• Bachelor's degree (B.A.) or equivalent.
• Two years related experience or equivalent.
• Proven leadership and business acumen skills
• Good judgement with the ability to make timely and sound decisions
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proficient on Microsoft Word, Excel and Power Point. Becomes efficient in IMS Xanatek Agency Management System.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Property and Casualty License obtained within 90 days of start date
• Attention to detail, Strong organization skills and accuracy are absolutely essential to this role.
COMPETENCIES:
Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Representative
Agent Job 33 miles from Waldorf
About the Company
Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.
Key Responsibilities
Provide excellent customer service to all customers and adhere to department service level requirements
Ensure privacy of customer information by adhering to Quantum's verification standards
Conduct research, follow-up on customer requests and input adequate notation for all customer related communications
Provide customers with accurate and precise information in response to their requests
Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
Perform continuous outreach to established customers, with a focus on customer retention
Collaborate with multiple departments to address customer requests
Prepare contracts and other legally binding documents for execution by our customers
Qualifications (Knowledge/Skills/Abilities/Experience)
Bilingual (English/Spanish) required
Ability to learn and adapt in a fast paced and remote environment
Excellent problem solving skills and an ability to think outside the box
Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
Open to procedural changes
Must possess excellent communication skills (verbal and written)
Must be an adept multitasker and demonstrate the ability to manage competing priorities
Preferred experience in financial services product knowledge
Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software
3+ years experience in a Customer Service role
Must be able to work flexible hours and willing to perform different tasks as assigned
Suggested Hours: 9:30am-6:30pm Monday-Friday
Hybrid in office/remote
Tier I Service Desk Agent - TS/SCI
Agent Job 20 miles from Waldorf
TS/SCI Required
Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.
Duties and Responsibilities:
Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information.
Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate.
Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party.
Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
Follows defined process to document problems within tracking software and database.
Through provided training, attains knowledge of customer and customer specific business environment. Attains an understanding of customer Service Level requirement.
Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.
Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications:
0-2 years Personal Computer experience including customer support or Help Desk.
0-2 years of customer service or public relations experience.
Experience with an incident tracking system (desirable).
Ability to maintain government clearance or investigation.
Certifications/Licensures
CompTIA Security+
Clearance Requirements
TS/SCI required.
Preferred Skills
Excellent customer service skills
Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
Excellent communication and interpersonal skills
Good problem solving and analytical skills
Technical experience in:
Microsoft Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
E-Mail and Internet mail
Basic PC usage and troubleshooting
Other Job Specific Skills
Ability and desire to build additional technical skills
Ability to interact effectively with others
Ability to follow instructions to produce desired results
Aptitude to multi-task workloads
Ability to remain calm and courteous in periods of stress
Ability to work with broad range of experience levels
Good administrative and organizational skills
Willingness to work overtime and varying hours as required
Customer Service Representative Fueler Washer
Agent Job 33 miles from Waldorf
What’s the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It’s simple. Maybe you’ve always had an interest in vehicle maintenance but haven’t had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you’ll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It’s about going above and beyond for our customers—the way Penske goes above and beyond for you. It’s about building meaningful relationships. It’s about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
• Competitive starting salary
• Shift Premiums
• Career stability
• Opportunity for growth
• Excellent benefits, including lots of time off
• Strong, well-rounded training programs
• Advanced vehicle maintenance technology
• Location and schedule flexibility
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver’s license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 7699 Wellingford Dr
Primary Location: US-VA-Manassas
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2412209
Part Time Motorola Agent- S Washington DC
Agent Job 20 miles from Waldorf
For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the “go to” person when friends and family are looking for consumer electronics and accessories.
In Room Dining Agent
Agent Job 20 miles from Waldorf
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
Takes food and beverage order over the telephone system and records order on ticket for In Room Dining department. Adhere and follow F&B culture and vision in accordance to F&B core values.
ESSENTIAL JOB FUNCTIONS
* Records order and time received on ticket to ensure prompt services.
* Suggests menu items and substitutions for items not available.
* Answers questions regarding food, beverage or service.
* Accurately inputs order into MICROS Systems and verifies it was received by the kitchen. Is available to answer any questions from the Expeditor.
* Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
* Collects all credit card vouchers and cash for services and keeps records of all transactions.
* Accept dining reservations and assist guest with special event reservations.
* Arrange parties or special services for diners
EDUCATION/EXPERIENCE
* Must be 18 years of age or older.
* High school diploma or equivalent required
REQUIREMENTS
* Must be able to speak, read, write and understand the primary language(s) used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Must possess basic computational ability
* Must possess basic computer skills.
* Knowledge of the appropriate table settings and service ware.
* Ability to describe all menu items, prices and methods of preparation. TSA should use suggestive selling techniques to encourage the guests to choose items that are house specialties.
PHYSICAL DEMANDS
* The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
* Must be able to stand and exert well-paced mobility for a minimum of 4 hours in length. Walking and standing are required for the majority of the work day and possibly for 4 hours or more.
* Must be able to push or pull up to 250 lbs., product cart, and bend at the knee to check bars frequently.
* Must be able to walk up and down stairs throughout the day.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment.
WORK ENVIRONMENT
* Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
* Must be able to change activity frequently and cope with interruptions.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Reservationist
Agent Job 23 miles from Waldorf
Pay Rate: $17.50 hourly Responsibilities: + Process calls, chat, and text messages, providing trip arrival or vehicle location information. + Process requests for passenger who are a good fit for alternative transportation services. + Provide EZ Pay account information like account balance, trip/activity details, and deposits.
+ Cancel or modify trips in advance or on the day of service.
+ Maintain a positive, empathetic, and professional attitude towards callers at all times
+ Adhere to and ensure all company policies are followed
+ Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.
Qualifications:
+ Possess valid authorization to work in the United States required
+ High school Diploma or General Education Degree (GED) required
+ One-year related customer service experience and/or training preferred.
+ Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
+ Basic computer skills are required.
+ Must be able to work flexible hours (24/7 operation, 365 days/year)
+ Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
The pay for this position is 17.50/Hour. We also provide an attractive benefits package.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 2404
Pay Group: QQP
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
Janitorial Agent RON
Agent Job 21 miles from Waldorf
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
Responsible for all basic cleaning in and around airport offices.
Cleans floors and rooms-- including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor and spot cleaning glass and windows.
Clean restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
Vacuum, empty trash and replace liners.
Sets up, stocks and maintain cleaning equipment and supplies.
Monitor and maintain sanitation and organization of assigned areas.
Waxing, Buffing, and Stripping floors.
Assists other departments when needed to ensure optimum service to passengers.
Performs additional duties as needed.
QUALIFICATIONS
EDUCATION, LICENSE, and/or CERTIFICATION
High School Diploma or GED required
EXPERIENCE and/or KNOWLEDGE
Previous experience in aviation
SKILL and/or ABILITIES
Ability to speak and understand English/Spanish professionally
Must be able to pass all pre-requisites to obtain SIDA badge
Must pass a criminal background check as well as a drug screen prior to employment
Ability to work in a teamwork environment and delegate tasks
Excellent written and verbal skills
Must be professional appearance and adhere to company grooming/uniform policy
Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
TRAVEL
Negligible
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Physical Demands
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
Conversion Agent - Arabic - EM310
Agent Job 10 miles from Waldorf
****About your role**** Your mission as a Conversion Agent is to turn potential leads into loyal customers. You'll be the guiding force that moves prospects smoothly through the sales funnel, transforming interest into action. This role involves understanding customer needs, addressing their questions and concerns, and delivering the right information at the right time. By providing seamless and personalized onboarding experience, you'll help new customers feel confident and excited about easy Markets.
****Your main work****
* Proactively engage with leads to build strong connections
* Address concerns and questions to turn hesitations into opportunities
* Identify and resolve obstacles to ensure a smooth conversion
* Provide product insights to guide informed decisions
* Use problem-solving skills to handle issues and doubts
* Work towards exceeding conversion targets and driving growth
* Manage customer data in CRM tools for personalized communication
****What we're looking for****
* 1-3 years previous experience in Forex, Sales and/or Customer Service
* Familiar with Forex trading platforms such as MT4/5
* Fluency in Arabic and English (additional languages will be an advantage)
* A results-driven person who loves to set and achieve goals
* Active listener to understand customer needs and deliver tailored solutions
* Persuasion and negotiation skills to convert opportunities into lasting relationships
* Strong organizational skills to track and prioritize potential clients, account statuses and conversion opportunities
* Efficient time management skills to respond promptly to inquiries and capitalize on market driven opportunities
* Stay up to date on global economic news, geopolitical events and other factors that influence the Forex market
* A great communicator with strong networking capabilities
* Proactive and able to work independently to expand the business
****What you'll enjoy****
* Competitive remuneration including monthly commissions
* Provident fund
* Life insurance
* Discretionary yearly performance bonus
* Professional development and learning opportunities
* Friendly and dynamic work environment
* 21 days of annual leave which increases every two years (capped at 24 days)
* Weekly lunches, weekly massages, monthly team outings and quarterly company building activities
* Strong culture promoting work-life balance and flexibility
* Fresh fruits, snacks, coffee, sodas at the office
****Meet easy Markets****
easy Markets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easy Markets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easy Markets not just a place to work, but a place to grow and succeed.
Based on your selection, you will register for an account with **EF Worldwide Ltd**, which is authorised and regulated by the **Financial Services Authority of Seychelles (License Number SD056).**
EF Worldwide Ltd falls outside the UK regulatory framework and is not in scope of (among others) the Markets in Financial Instruments Directive (MiFID) II.
In addition, there is no provision for an investor compensation scheme. Before you proceed, please confirm that the decision was made independently and at your own exclusive initiative and that no solicitation or recommendation has been made by easy Markets or any other entity within the group.
By continuing, you declare that you have read, understood and accept the and you agree to open an account with EF Worldwide Ltd. Please contact if you need any assistance. Based on your selection, you will register for an account with **EF Worldwide Ltd**, which is authorised and regulated by the **Financial Services Authority of Seychelles (License Number SD056).**
EF Worldwide Ltd falls outside the UK regulatory framework and is not in scope of (among others) the Markets in Financial Instruments Directive (MiFID) II.
In addition, there is no provision for an investor compensation scheme. Before you proceed, please confirm that the decision was made independently and at your own exclusive initiative and that no solicitation or recommendation has been made by easy Markets or any other entity within the group.
By continuing, you declare that you have read, understood and accept the and you agree to open an account with EF Worldwide Ltd. Please contact if you need any assistance. Performance
**"Enable All"**
Unparalleled charting experience on the TradingView platform 15+ Chart types 100+ Indicators 90+ Drawing tools 12+ Alert conditions
Agent Experience Coordinator
Agent Job 27 miles from Waldorf
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
***This role is 100% in Office
As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
At Compass You Will:
Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We're Looking For:
1-2 years previous experience in customer service, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Previous experience in real estate a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work autonomously and possesses a strong bias towards action
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
***This role is 100% in Office
Compensation:
The pay range for this position is a base pay of $22.17 - $24.62+ pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Quoting Agent
Agent Job 39 miles from Waldorf
* 6805 Douglas Legum Drive, Elkridge, MD 21075, USA * 55,000-75,000 per year * Salary * Full Time Email Me This Job ICAT Logistics is a fast-growing global company nationally recognized and part of the global supply chain. ICAT's goal is to be the workplace of choice for the best and brightest it has won The Baltimore Sun Top Workplaces for the last 8 years!
Have the drive and curiosity to explore new opportunities by embracing challenges, seeking innovative solutions, and being proactive in your approach that will help you succeed and contribute positively to your team and ICAT.
You will prepare quotes, follow up with clients, and secure shipments for ICAT's BWI station.
**Benefits - We're All About You!**
*Here are just some of the truly amazing benefits we offer.*
* Growing company with opportunity for advancement
* Medical Insurance - individual employee premiums paid 100% by ICAT
* Vision Insurance - individual employee premiums paid 100% by ICAT
* Dental Insurance
* Flexible Spending Account
* 401(k)
* Life Insurance
* Short & Long-Term Disability
* 3 weeks PTO
* 8 Holidays
* 1 Floating Holiday
* Learning Allowance Program
* Gym Membership
* Quarterly incentive program
ICAT is the place for you if you want the freedom to take your natural talent to the next level.
You must select a location. You must select an education status answer. You must select a seeking status answer.
Reservations Agent
Agent Job 20 miles from Waldorf
Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.
We are looking for an experienced Reservations Agent for Riggs Washington DC. Our ideal Reservations Agent thrives in a non-stop environment, has a can-do attitude, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
Our culture is entrepreneurial, team-oriented & creative. Unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Core Essential Functions
• Greet guests in a warm, personable, sincere, and friendly manner.
• Provide guest with information they inquire about (i.e. hotel's information, nearest spa, etc.).
• Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.
• Make calls, schedule recreational activities on behalf of guests on their chosen location.
• Process guest's reservation requests.
• Anticipate guest's needs and create personal and memorable experience and solutions.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Comply with all company policies and procedures.
This position requires the following knowledge, skills and abilities.
• Hotel Experience is not required - Fun and welcoming personality is a MUST
• Ability and willingness to learn and maintain knowledge of current hotel and nearby events information
• A minimum of 1-2 years hospitality experience is preferred but not required
• Prior experience as a reservation agent is highly preferred
• Excellent communication skills; both verbal and written is a MUST
• Possess poise, elegance and calm demeanor in all situation
• Exceptional Organizational skills
Pay Range: Hourly $20-$22
Benefits
At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs
Equal Employment Opportunity
Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Location: Washington, DC
Rooms Reservations Agent
Agent Job 10 miles from Waldorf
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
* Process room bookings through various channels
* Ensure rooms are available based on the guest's requested dates.
* Send confirmation of bookings to guests and update their reservation details in the system.
* Input guest details, preferences, and special requests into the reservation system.
* Provide excellent customer service by addressing guest concerns, such as issues with reservations, special needs, or requests.
* Stay informed about the hotel's current offers, promotions, and packages, ensuring these are communicated to potential guests.
* Always provide courteous, friendly, and professional service to guests.
Qualifications
* Experience working in a hotel, particularly in reservations
* Proficiency in using computers, hotel booking software, email systems, and office applications
* Strong ability to speak clearly and professionally, whether over the phone, via email, or in person.
* Clear and accurate writing skills.
* Friendly, approachable, and professional demeanor when interacting with guests and colleagues.
* Ability to manage multiple reservations and tasks at once, ensuring that all bookings are handled efficiently and deadlines are met.
* Accuracy in entering guest information, checking availability, and managing bookings.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Location
FAIRMONT TOKYO, Tokyo, Japan
Experience Level
Mid-Senior Level
Description
We are seeking a dynamic and innovative PR Manager to join our team in Tokyo, Japan. As the PR Manager, you will be responsible for developing and implementing comprehensive public relations strategie
Location
Swissôtel Living Jeddah, Jeddah, Saudi Arabia
Experience Level
Director
Description
The Swissotel Living Jeddah is seeking a motivated and dynamic Director of Sales and Marketing with proven leadership skills, creativity and a “can do” work ethic. This position is accountable for lea
Location
FAIRMONT TOKYO, Tokyo, Japan
Experience Level
Executive
Description
We are seeking a talented and analytical Revenue Analyst to join our dynamic team in Tokyo, Japan. As a Revenue Analyst, you will play a crucial role in optimizing our organization's revenue streams t
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Mid-Senior Level
Description
Job DescriptionDevelop and maintain customer base in all assigned markets.Achieve or Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance.Attend Sales
Location
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Description
To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed. To ensure a proper teamwork and supervise the reservation team at all times.To ensure
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Executive
Description
Responsável por ajudar a planejar e executar estratégia das marcas de luxo da Accor no Rio de Janeiro. Identificar oportunidades, para apoiar as equipes quanto aos objetivos tracados. Trabalhar e anal
Location
Fairmont Austin, Austin, United States
Experience Level
Executive
Description
Experiencing warm and engaging service in luxurious surroundings is turning moments into memories for our guests at Fairmont Hotels & Resorts. Apply your analytical and strategic planning strengths a
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Description
Reports To: Director of SalesGeneral Purpose: The Event Sales Manager generates top line catering revenue for the property by maximizing all revenue potential and up-selling additional events/amenitie
Location
DELANO DELANO SOUTH BEACH, Miami Beach, United States
Experience Level
Director
Description
What you'll do...Develop and implement comprehensive marketing plans that strategically enhance the property's visibility, drive revenue growth across all departments and F&B outlets, and maintain bra
Location
DELANO DELANO SOUTH BEACH, Miami Beach, United States
Experience Level
Director
Description
What you'll do... Be a difference maker in the successful re-opening of the Delano Miami Beach. Create an opening that everyone will want to be a part of.Develop and implement strategic commercial pla
Keyword: No Keyword Options: 47, 724, 3, 237, 191, 263 Location: US City: Lincoln GeoOptions: 899
Reservation Agent
Agent Job 10 miles from Waldorf
Requirements : - Bachelor's Degree of Hospitality, Tourism or Hotel Management - FRESH GRADUATES are welcome to apply - Excellent communication skills in written and spoken English and Bahasa Indonesia - Proficient in computer skills, including Microsoft Office Suite
- Friendly, polite, and professional personality
- Ability to work independently and as part of a team
Oasis Book Project Literacy Agent
Agent Job 10 miles from Waldorf
You probably have many questions about how this business works. This information is designed to answer your questions and help you understand how a side business with Oasis Book Project can fit into your already busy life! **Being an Oasis Book Project Literacy Agent is an excellent side business that allows you to set your own hours and earn extra income while fostering the love of r****eading and learning in our home, community, and beyond.**
* Earn extra income for family needs
* Set your own hours, totally flexible schedule
* Build an incredible home library of books
* Improve your business and leadership skills
* Promote literacy and a love of reading
* Enjoy generous rewards and recognition
* Experience personal growth and meet new people
* Receive ongoing training and support
* **Our Products**: our amazing books make a difference in the lives of children and their families. It is truly rewarding to represent a product with such incredible purpose.
* **No Minimums**: the majority of other “direct sales” home businesses have monthly or quarterly sales minimums you are required to meet. With Oasis Book Project, you are truly in complete control of how much you work your business because there are NO sales minimums you have to meet in order to be a Literacy Agent!
* **Different Avenues of Selling**: School Visits are just one way to sell books! You can also sell through company or community events, home events, direct sales at trade fairs (using our highly successful **guerilla marketing strategies),** and more! An OBP literacy Agent business offers a wide variety of ways to market a wonderful, high-quality product.
* **Outstanding Compensation Plan:** You can start making money from Day One. Our commission and bonus structure are one of the best in the country.
* **Friendly, Family-Oriented Training and Support**: Our team of Literacy Agents is incredibly supportive of one another. We believe in helping each other succeed, and share with each other a huge collection of “pooled” training resources and materials, including a private Watsapp Group for Oasis Literary Agents, a useful resource for fun-filled discussions on every topic.
One of the best things about an Oasis Book Project Literacy agent business is that it's not a “one size fits all” opportunity. You can tailor this business to fit your personal and family needs. Many OBP Literacy Agents work the business part-time, while others work it full-time. Some work it “now and then” as a hobby. Some are already professionals with jobs, who work their OBP business a few evenings a month and/or on the weekends. Many are stay-at-home moms, who work their business around their family's schedule. Some are secondary school students seeking to earn some money in the holidays, others are grandmothers who enjoy working the business. And yes, we have many successful literacy agents who are men. No matter who you are or what your lifestyle is, an OBP Literacy Agent business can fit into your schedule - you choose the days/times when you want to work…*and there are no sales quotas or minimums you are required to meet each month.* Flexible, and family-friendly!
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Full-Time Reservationist- DoubleTree by Hilton Mclean Tysons
Agent Job 27 miles from Waldorf
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
We are currently hiring for a Reservationist. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Reservations Sales Agents play a leading role in generating revenue for the hotel. They field inquiries for transient reservations (less than ten rooms per night) and must convert as many of these calls as possible into confirmed reservations. Provides prompt, courteous and efficient handling of all incoming reservations while practicing "The Big Three". Assist where necessary to ensure optimum service to guests, visitors and other departments. Follow policies and procedures of reservations.
At the DoubleTree by Hilton Tysons McLean, we are always looking for talented individuals with a passion for hospitality to join our dedicated team! Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more! We invite you to build your career with us. A bright and exciting future awaits you!
Essential Duties & Responsibilities Ensure that the Reservations lines are always attended during scheduled hours and communication with Front Office Leadership team for all (arrivals/departures, group functions, guest requests, etc.) Respond to incoming calls, using correct salutations and telephone etiquette. Maintain confidentiality of all guest information. Monitor and ensure that all reservations (including manual) are input into the system accurately, completely and promptly.Monitor reservations requested by email, fax and USPS mail. Ensure guest history accounts are kept current. Monitor group reservation activity weekly and communicate status with Sales Department. Review the weekly group pick up reports, work with Sales Managers to communicate with group contact person on pick up pattern decrease/increase the block depending on the pick-up. Ensure group files are accurate and kept current. Prepare the group resumes and conduct the weekly group resumes meeting.Ensure that group requirements are entered completely and accurately from the sales contacts.Review changes received from Sales after checking availability; resolve any discrepancies. Ensure that group room blocks are released to general inventory after group's cut-off date or cancellation and communicate to the appropriate department leaders.Ensure that rooming lists are input accurately and completely.Pre-block group rooms where special requests are made and submit the VIP requests and Hilton Honors Welcome cards daily for blue and silver members.Accommodate all guest requests in an accurate and efficient manner. Work closely with other departments to effectively accommodate guest's special requests and amenities. Communicate designated VIP reservations as they occur to the General Manager and designated department managers. Work closely with the Director of Rooms in determining the percentage for over-booking.Communicate room availability (particularly status changes on any date) to Front Office leadership team.
Required Skills and ExperienceExperience: 2 years with prior Reservations or Front Desk Agent experience required. Education: High School Diploma or GED required.Preferred Hilton System Background- using ONQ and Delphi Must be fluent in the English language. Accurate listening, clarity in speaking, reading comprehension and writing ability in a professional context are required. Must be able to write routine correspondences such as confirmation letters and emails. Must have superior ability to use proper voice and tone for telephone conversation. Ability to read, analyze and interpret general business reports. Ability to effectively relate to hotel guests and all hotel employees. Ability to convince and persuade, as well as apologize when necessary. Must convey pride, confidence and genuine emotion at all times.
BenefitsWell-Being Benefits:Health InsuranceDental & Vision InsuranceShort & Long Term DisabilityVacation PolicyLong Term Planning 401(k) Retirement ProgramPaid Life InsuranceTuition ReimbursementTeam Member Programs:Our Big 3 Mission Statement Leaders of the Month/YearAnnual Performance Appraisals and Wage Increase OpportunitiesAnnual Team Member BanquetsAnnual Team Member Engagement SurveyDiscounted Room Rates for Team Members, Family and FriendsComplimentary Room StaysWeekly Payroll
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled