About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit ***********************
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
The Senior CSM is principally accountable for relationship sustainability, expansion, service excellence, financial and goal attainment. The ability to effectively engage and influence efforts with internal stakeholder groups (e.g. Business Development, Operations, Product, Marketing, IT, Sales Engineering, and Billing) is essential for delivering successful outcomes.
Key Outcomes:
Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients
Responsibility for the financial performance, health and oversight of the assigned client base, including the ability to understand key financial drivers and influences
Evaluate strategies and opportunities through market sizing, revenue and profit potential, competitive set, strategic nature, product requirements, permission to sell and overall GTM strategy
Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership
Deliver and inform internal and external stakeholders when it comes to key performance indicators, including identifying key insights and trends, while ensuring service agreement commitments. Assemble the right cross-functional teams, when required, to address any needs or resolve issues the clients may have
Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks
Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes
Develop and prepare client meeting agendas, content, lead presentations, quarterly and annual reviews and direct participation of others on the team
Demonstrate critical thinking skills in managing complex customer issues from inception to resolution
Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing, Legal, Product and Service Delivery
Qualifications:
5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100)
Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders
Proven track record of moving partners through funnel delivering results with significant contributions to profitability
Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma)
Teamwork mentality and willingness to learn and grow (experience in a virtual environment)
Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance
Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships
BA/BS Degree or equivalent experience
Hiring In:
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Mexico, New York State, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is January 20th, 2026
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range$95,000-$130,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$95k-130k yearly Auto-Apply 48d ago
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Principal Data Scientist/ML Engineer
Agero 4.8
Agero job in Medford, MA
About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit ***********************
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
Agero's Motor Club handles millions of roadside events every year. We're piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why.
You will be instrumental in developing, evaluating and productionizing this system, building out the prediction models, incorporating them into the optimizer and leading the team to a successful outcome.
Key Outcomes:
Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of DS/ML engineers; present findings to execs.
Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.
Skills, Education, & Experience:
6 + yrs combined experience in Data Science and ML Engineering with ownership of production systems.
Expert-level Python.
Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch).
Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS).
Strong SQL, feature-store design, and data-quality mindset.
Ability to translate business objectives into mathematically rigorous experiments.
Nice to Haves:
Experience with dispatch, logistics, or supply-demand marketplaces.
Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL.
Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS).
Sound like a fit? Reach out with a link to your GitHub or a brief project write-up.
Hiring In:
United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, NY, TN, VA
The anticipated closing date to submit applications for this role is January 20, 2026
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range$150,000-$200,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$150k-200k yearly Auto-Apply 60d+ ago
Customer Advocate
Safelite 4.2
North Andover, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
Competitive weekly pay.
A benefits package that includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Annual tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-LP1
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
--
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$38k-44k yearly est. Auto-Apply 60d+ ago
BluCar Automotive Detailer
Copart 4.8
Freetown, MA job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Copart is seeking a meticulous and dedicated Automotive Detailer to join our team. In this role, you will be responsible for ensuring that vehicles are thoroughly cleaned, detailed, and prepared for presentation to potential buyers. Your attention to detail and commitment to quality will play a crucial role in enhancing the overall appearance and appeal of our inventory.*Position will work in a variety of climates such as possible extreme heat or cold, along with indoor and outdoor environments.*ESSENTIAL DUTIES(What do you have to be able to do to achieve the desired results of your job? Include managementand leadership responsibilities for work team leaders.) Vehicle Preparation: Prepare vehicles for auction by performing thorough cleaning and detailing services, including washing, waxing, buffing, and vacuuming interiors and exteriors to restore their appearance and cleanliness.Interior Cleaning: Clean and sanitize vehicle interiors, including upholstery, carpets, dashboards, and windows, using appropriate cleaning products and techniques to remove dirt, stains, and odors effectively.Exterior Cleaning: Wash and polish vehicle exteriors to remove dirt, grime, and debris, and restore shine and luster to paint surfaces, using professional-grade cleaning products and equipment.Paint Correction: Perform paint correction and touch-up services to address minor imperfections, scratches, and blemishes, ensuring that vehicles present a flawless finish to potential buyers.Detailing Services: Perform additional detailing services as needed, such as engine bay cleaning, wheel and tire cleaning, and trim restoration, to enhance the overall appearance and value of vehicles.Quality Assurance: Conduct thorough inspections of completed work to ensure that vehicles meet Copart's standards and guidelines for cleanliness and presentation, making any necessary touch-ups or corrections as needed.Workflow Coordination: Coordinate with other team members, including Vehicle Inspectors, Photographers, and Auction Coordinators, to prioritize tasks and ensure efficient workflow throughout the detailing process.Safety Compliance: Follow safety protocols and procedures to maintain a safe and clean working environment, including proper handling and disposal of cleaning chemicals and adherence to personal protective equipment (PPE) requirements.MINIMUM REQUIREMENTS :
High school diploma or equivalent required; additional education or training in automotive detailing or a related field preferred.
Previous experience in automotive detailing, car washing, or related work preferred, with a strong understanding of detailing techniques and products.
Knowledge of automotive cleaning products, equipment, and techniques, including paint correction, waxing, and interior cleaning, with a focus on achieving high-quality results.
Attention to detail and a commitment to delivering excellence in all aspects of the detailing process, from cleaning and polishing to paint correction and touch-up.
Physical stamina and the ability to perform repetitive tasks, including bending, lifting, and standing for extended periods, in a fast-paced environment.
Effective communication skills, both verbal and written, with the ability to work collaboratively as part of a team and interact professionally with customers and colleagues.
Pay $23.40 per hour
401(k) and 401(k) Match
Employee Stock Purchase Program
Insurance:
Health
Life
Dental
Vision
Accident
Critical Illness
Identity Theft
Hospital Indemnity
HSA
FSA & Dependent Care FSA
Company-paid Life and AD&D insurance
Paid time off
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$23.4 hourly Auto-Apply 29d ago
Auto Glass Installation Technician Trainee
Safelite Autoglass 4.2
Woburn, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Technician Trainee will be trained and educated to become a proficient auto glass technician. Upon completing our training program, the trainee will receive the Safelite SafeTech certification and will possess fundamental skills necessary for performing unsupervised glass repair, replacement and recalibrations. The trainee is expected to embody the Safelite Spirit with a can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to customers by completing jobs timely and with the highest quality standards.
What you will do
* Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including:
* Observing and assisting in installing and repairing auto glass
* Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing
* Providing additional services & products
* Study and pass testing to become a Safelite-certified Technician showing proficiency in installations, embracing a positive attitude and following taught techniques.
* Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
* Performs other duties as assigned
* Complies with all policies and standards
What you'll get
* Competitive weekly pay starting at $25.50/hour, increasing to $30.25/hour after training and certification.
* Earn $5/set of wiper blades when added for customer safety.
* A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
* Program to buy additional PTO or sell unused time up to 16 hours.
* Up to $5,250 annually in tuition reimbursement.
* Paid training and all the tools and resources you'll need to be successful.
* View all our health, wealth, and life offerings at *************************
Education Qualifications
* High School Diploma GED/Equivalent Preferred
* Valid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
Experience Qualifications
* Must be 18 years of age or older Required
Skills and Abilities
* Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
* Ability to stand for extended periods, work in tight spaces, bend and twist body
* Ability to use a variety of hand tools and power tools safely and effectively
* Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
* Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
* Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
* Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
* Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
* Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
* Problem-solving and ability to trouble-shoot issues, independently and collaboratively
* Ability to read, write and interpret the English language and technical directions
* Ability to communicate orally (via phone) and written (via computer or other electronic means)
* Ability to maintain a professional appearance, adhering to Company dress code and PPE policies
* Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).
#LI-JF1
This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
* -
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
* -
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$25.5-30.3 hourly Auto-Apply 10d ago
Principal Optimization and Machine Learning Engineer
Agero 4.8
Agero job in Medford, MA
About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit ***********************
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
Agero's Motor Club handles millions of roadside events every year. We're piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why.
You will be instrumental in developing, evaluating and productionizing this system, building out the prediction models, incorporating them into the optimizer and leading the team to a successful outcome.
Key Outcomes:
Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of DS/ML engineers; present findings to execs.
Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.
Skills, Education, & Experience:
6 + yrs combined experience in Data Science and ML Engineering with ownership of production systems.
Expert-level Python.
Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch).
Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS).
Strong SQL, feature-store design, and data-quality mindset.
Ability to translate business objectives into mathematically rigorous experiments.
Nice to Haves:
Experience with dispatch, logistics, or supply-demand marketplaces.
Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL.
Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS).
Sound like a fit? Reach out with a link to your GitHub or a brief project write-up.
Hiring In:
United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, NY, TN, VA
The anticipated closing date to submit applications for this role is January 20, 2026
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range$150,000-$200,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$150k-200k yearly Auto-Apply 60d+ ago
Customer Service Representative
Copart 4.8
Freetown, MA job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay: $20/ hr.
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$20 hourly Auto-Apply 43d ago
Tow Truck Driver 2 Car Rollback - 27
Copart 4.8
Boston, MA job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Earning potential of annual salary is $75,000+!
Copart is currently seeking skilled and dedicated Class C tow truck drivers to join our team. Copart drivers bring in autos (mostly damaged) from shops, tow yards and private residents to our local Copart locations. In addition, you will have the opportunity to travel nationwide to aid in catastrophe response situations. This would include responding to hurricanes, flooding, natural disasters as well as supporting other Copart locations nationwide.
If you are seeking competitive pay and benefits in the towing industry, look no further. At Copart, we believe in rewarding hard work, and with our piece rate-based pay system, the right person has the potential to earn $75,000+ a year with Copart's top performers earn $100,000+ a year.
Benefits include:
Medical, Dental, & Vision
401 (K)
Employee Stock Purchase Plan
Flexible Spending Accounts and Health Savings Account
Life & AD&D
Paid Time Off
$45 a day Per Diem when traveling
We are looking for professional, hardworking, focused, team players that are willing to bring their best. Previous towing experience preferred, Class C driver's license -- we will teach you everything else you need to know to be successful.
Responsibilities and Duties:
Must be willing to travel nationally on short notice for extended periods of time
Deploy to catastrophe events within 24 hours when directed to do so
Pick-up and delivery of vehicles to designated Copart facility
Load/unload vehicles safely and free of damage
Operate company equipment in compliance with safety regulations
Commitment to safety, productivity, and professionalism
Maintain Hours of Service logs
Maintain and assure good operating condition of all equipment and facilities
Other tasks as assigned by the manager in support of daily operations
Skills & Experience
Must meet background screening criteria
Must possess a Driver's License issued by your state of residence
Travel will be required including traveling by airplane at times
Must be able to work long hours 12+ hours per day when needed
Be able to travel with 24 hours or less notice
Ability to work in extreme conditions, weather, and terrain.
Military applicants are strongly encouraged to apply
Are you ready to be part of the largest Catastrophe Response Fleets with over 400 trucks? Copart started in 1982 and is one of the world's leading auto auctions with locations coast to coast and around the globe. Copart is a S&P 500 company. Apply today for this exciting opportunity.
Pay $25.75
Medical/Dental/Vision
· 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$31k-36k yearly est. Auto-Apply 60d+ ago
Engineering Manager (Data Science/ML)
Agero 4.8
Agero job in Medford, MA
About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit ***********************
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
The Data Science / ML Engineering Manager is a critical leadership role responsible for managing a team of Data Scientists, ML Engineers, and Software Engineers focused on architecting, building, and operating the next-generation Dispatch Optimization platform. This role demands deep expertise in Data Science, Machine Learning, constrained Optimization (Operations Research), and scalable cloud-native service development.
You will drive scientific rigor and engineering excellence to transform model outputs into real-time, high-impact dispatch decisions that directly optimize cost efficiency and service levels.
Key Outcomes:
Team Development & People Management
Leadership & Mentorship: Directly manage and foster a small and high-impact squad of Data Scientists, ML Engineers, and Optimization Specialists, providing expert technical guidance, mentorship, and day-to-day support.
Talent Strategy: Attract, develop, and retain top talent in modeling, ML engineering, and cloud-native service development by cultivating a positive, inclusive, and collaborative high-performance team culture.
Road-mapping & Project Management: Own the successful implementation and delivery of projects defined on the ML roadmap with the highest quality and on time. Define and implement robust Software Development Lifecycle (SDLC) processes tailored for ML and optimization (Agile/Scrum). Plan and manage platform feature development, including project estimation, risk management, and resource allocation.
Strategic Technical Direction & Delivery
Scientific Strategy: Lead the process to define and select the optimal Data Science, Machine Learning, and Optimization strategy. This includes facilitating deep technical discussions within the team, reviewing and challenging proposed approaches, and making the strategic decision that balances scientific rigor (as assessed by the team), technical feasibility, and overall business impact.
System Architecture & MLOps: Guide the design and implementation of end-to-end cloud-native Python services (batch/streaming) that execute constrained optimization algorithms and deliver low-latency, real-time dispatch decisions.
Operationalize: Define and foster the MLOps strategy, ensuring the automation of model training, validation, A/B testing/rollout, and production monitoring using tools like SageMaker, Airflow, or similar industry platforms.
Technical Excellence: Actively manage technical debt and ensure the prompt resolution of critical production issues by maintaining robust monitoring, alerting, and logging systems. Collaborate with Architecture to guide platform design and identify opportunities to integrate emerging technology trends.
Communication & Operational Rigor
Communication: Partner effectively with Product, Operations, and Data Engineering teams. Clearly communicate complex technical findings, scientific trade-offs, and operational risks to non-technical stakeholders and executive leadership.
Continuous Improvement: Establish metrics for product performance (e.g., NPS / cost telemetry), monitor operational health, identify failure modes, and drive rapid iteration cycles based on empirical data.
Operational Compliance: Maintain rigorous operational standards, manage platform development and deployment costs, and ensure security and regulatory compliance activities, including external audits and system documentation
Skills, Education and Experience:
EDUCATION: Bachelor's Degree (Master's preferred) in Computer Science, Computer Engineering, Data Science, Operations Research, or a closely related quantitative field.
EXPERIENCE:
6+ years relevant experience in Data Science, ML Engineering, or Operations Research, with significant experience transitioning research models into production-grade, scalable systems.
2+ years proven experience in engineering management or a similar technical leadership role, specifically managing Data Science or ML Engineering teams.
Demonstrated track record of successfully leading and shipping complex DS/ML and Optimization projects (e.g., dispatch platforms, real-time decision engines) that delivered measurable business value.
Experience managing and operating 24x7 real-time information systems and/or technical operations.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
Technical Expertise: Deep understanding of Data Science, ML techniques (e.g., XGBoost, PyTorch, Transformers), optimization methods (MIP/Linear/Stochastic), and architectural requirements for low-latency, real-time decision services. Skilled in Python, SQL, and Cloud (AWS) MLOps and Data pipelines (Airflow, SageMaker, or equivalents).
Leadership and Team Management: Proven ability to inspire, lead, mentor, and hire specialized DS/ML talent, fostering a collaborative, data-driven environment.
Project Management: Expertise in project estimation, planning, and risk management within an Agile/Scrum framework, including defining and driving technical roadmaps.
Communication: Exceptional ability to partner with cross-functional stakeholders (Product, Ops) and present scientific and operational findings to executive audiences.
Innovation and Trend Awareness: Proactively identifies, evaluates, and champions emerging Machine Learning models and research paradigms (e.g., LLMs, Generative AI, Causal Inference, Foundation Models) and assesses their direct potential to solve critical business problems or unlock new product capabilities.
WORKING RELATIONSHIPS: Collaborates with cross-functional teams, including engineering, product management, QA, and operations. Communicates regularly with senior leadership and external stakeholders as needed.
ADDITIONAL REQUIREMENTS: Flexibility to adapt to changing priorities and fast-paced environments. Availability for occasional travel or extended hours as required for project deadlines production incidents and critical issues.
Hiring In:
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Mexico, New York, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is January 19, 2026.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range$150,000-$200,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$150k-200k yearly Auto-Apply 24d ago
Auto Glass Repair Technician
Glassamerica 4.2
Woburn, MA job
Company: Glass America
MA Woburn - 300039
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Glass America
Chip Repair Technician
Woburn, MA
Have you ever thought about a career in the fast growing auto glass industry? We are currently seeking hard working people who are willing to learn new challenges. We offer a comprehensive training program, a personal mentor, and all the necessary tools for you to become a certified auto glass technician. Excellent entry level opportunity to make a long-lasting career!
Applicants must have a positive attitude, an outgoing personality, and a willingness to learn. Although not required, mechanical aptitude and automotive repair experience is a plus.
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
Responsibilities
As a Chip Repair Technician, you will learn to professionally repair minor cracks and chips on auto glass in accordance with the AGRSS™ Standard. Your trainer and mentor will teach you all the techniques the pros use to complete safe, high quality auto glass repairs with a focus on personal safety and outstanding customer service.
Qualifications
Mechanical ability and aptitude
Ability to work independently with little to no supervision
Valid Driver's License
Clean background check and good driving record
Successfully pass pre-employment drug screen
Ability to lift and carry large, heavy objects (up to 75 pounds)
Ability to stand, bend, crouch, extend and kneel for extended period of time.
Automotive experience is a plus.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
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$36k-55k yearly est. Auto-Apply 60d+ ago
Inventory Specialist
Copart 4.8
Boston, MA job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Inventory Specialist will be responsible for the inventory of all vehicles at the facility within company timelines. Through the use of company provided tools, the Inventory Specialist will document vehicle condition within company standards which includes a complete inventory and supporting photographs of each vehicle. In addition, by using a system of priorities, the Inventory Specialist will be responsible for directing the flow of traffic in the receiving area to ensure timely processing of vehicle inventory. Finally, through a thorough understanding of Copart policy, the Inventory Specialist will be responsible for facilitating the Copart experience by offering solutions to meet customer's needs.
Monitor, maintain and organize the receiving area.
Operate camera and utilize a handheld inventory device to process incoming vehicles.
Determine operational capability of motor vehicles Complete vehicle inspection inventories (TLEs) on required vehicles.
Maintain inventory of all materials used.
Compliance to company policies and procedures Compliance to safety requirements.
Perform other duties as assigned.
Required Skills and Experience:
Must be 18 years or older
Ability to work outdoors in all seasons
General automotive knowledge/mechanical aptitude preferred
Basic computer proficiency, with the ability to operate handheld devices preferred
Strong attention to detail
Ability to work in a team environment
Driver's license preferred
Bilingual skill a plus.
Pay: $20.03 - $22.58/ Hour.
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$20-22.6 hourly Auto-Apply 18d ago
Store Manager in Training
Safelite 4.2
Framingham, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves.
What you will do
PEOPLE LEADERSHIP
Team Development and Retention
• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.
• Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.
• Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.
• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.
• Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
OPERATIONAL MANAGEMENT
Business and Strategy Implementation
• Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.
• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).
Store Operations
• Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience
• Build a culture that prioritizes driving a great, memorable, and easy customer experience.
• Monitor and address all customer service metrics (e.g., NPS).
• Identify and remove barriers and obstacles where necessary.
OTHER
Internal Collaboration
• Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.
Operational Best Practices
• Implement best practices from the playbook in their store and hold others accountable to do the same.
• Address challenges and remove obstacles to best practices.
• Performs repairs and recalibrations, if necessary, to meet customer demand.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
Bachelor's Degree or equivalent practical experience Preferred
Experience Qualifications
4-6 years leadership and supervision experience, preferred
Skills and Abilities
Ability and willingness to work at multiple locations within a district
Ability to travel up to 70%
Proficiency with Microsoft Office, web applications and general office equipment.
Physical requirements are inclusive of, but not limited to, the following:
Ability to work from the Store location.
The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).
Ability to occasionally lift windshields, up to 35 pounds
Builds Effective Teams
• Builds trust through intentional relationship building and curiosity.
• Engages team to create a positive environment, motivated to win.
• Fosters an inclusive team that promotes safety and wellbeing.
• Assesses and selects talent, understanding the impact of talent decisions.
Communicates Effectively
• Communicates clearly and concisely with empathy.
• Provides direction and sets clear expectations, ensuring understanding and shared accountability.
• Actively listens, considers diverse perspectives and addresses concerns urgently.
Talent & Retention
• Continuously assesses talent and invests in team development.
• Continuously coaches with candor for ongoing progress; making talent decisions with pace.
• Remains flexible and adaptable, championing a dynamic and changing environment.
Knowing the Business
• Learns Safelite's growing business model and collaborates with peers.
• Makes agile decisions to execute action plans, achieving set goals and objectives
• Prioritizes team safety, health & wellbeing to ensure sustainable business growth
Focus on the Customer
• Builds strong customer rapport, anticipating customer needs.
• Delivers exceptional customer experience.
• Resolves issues swiftly, displaying situational adaptability.
Managers Complexity
• Execute standard processes to enhance team performance.
• Consistently leverages data and experiences to solve problems effectively & efficiently.
• Adapt processes as needed for effective execution while adhering to policies and procedures.
Delivers Results
• Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.
• Delegates tasks effectively and removes obstacles to achieve results.
• Holds self and others accountable to deliver results.
Self-Development
• Applies growth mindset investing in own development.
• Actively seeks and incorporates feedback to enhance abilities and effectiveness.
• Demonstrates resilience in the face of challenges.
• Curious of external trends, seeks opportunities to learn and solution.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
LI-JF1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$39k-49k yearly est. Auto-Apply 7d ago
Senior Product Manager, Decisioning Systems
Agero 4.8
Agero job in Medford, MA
About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit ***********************
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
We're looking for a Senior Product Manager to own the provider selection and ranking system, a core engine of Agero's roadside assistance platform. You will lead the vision for how we intelligently dispatch service providers to millions of stranded motorists, ensuring optimal outcomes for speed, quality, and cost. This is a high-impact, high-stakes role that directly manages cost and performance controls on a multi-hundred million dollar operational engine. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of Mathematical Optimization (including MILP), Machine Learning, and real-time data, and exceptional at aligning stakeholders to deliver high-performance products.
OUTCOMES:
Elevate the customer experience by improving the quality, speed, and reliability of service through an optimized provider ranking system.
Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
Lead a high-performing squad to consistently deliver projects that drive measurable business impact.
Lead advanced system innovation, working with Data Science and Engineering teams to drive further impact by incorporating ML Models and mathematical optimization techniques (like MILP) in our ranking system.
RESPONSIBILITIES:
Define and own the roadmap for our provider selection system
Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
Partner with engineering, machine learning, data science, and operations to define and deliver on our roadmap, from ideation to launch.
Write clear, concise product requirements that factor in technical efficiency and scalability.
Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
Define and monitor core success metrics for the product and the business.
Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.
SKILLS AND EXPERIENCE:
5+ years of product management experience
Experience working with ML, system optimization, and/or complex rules engines
Proven track record of driving product optimization through experimentation
Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights
User-centric product philosophy and methodology
Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
Excellent documentation and communication skills, from engineering tickets to executive presentations
Fluent in the tools, processes, and technologies of modern agile software development
Comfortable with AI tools for personal productivity as well as product applications
Technical or analytical degree and experience with enterprise SaaS platforms a plus
HIRING IN:
United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, NY, TN, VA
The anticipated closing date to submit applications for this role is January 20th, 2026.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range$125,000-$165,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$125k-165k yearly Auto-Apply 60d+ ago
Auto Glass Installation Technician Trainee
Safelite Autoglass 4.2
Springfield, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
A Technician Trainee will be trained and educated to become a proficient auto glass technician. Upon completing our training program, the trainee will receive the Safelite SafeTech certification and will possess fundamental skills necessary for performing unsupervised glass repair, replacement and recalibrations. The trainee is expected to embody the Safelite Spirit with a can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to customers by completing jobs timely and with the highest quality standards.
What you will do
* Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including:
* Observing and assisting in installing and repairing auto glass
* Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing
* Providing additional services & products
* Study and pass testing to become a Safelite-certified Technician showing proficiency in installations, embracing a positive attitude and following taught techniques.
* Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
* Performs other duties as assigned
* Complies with all policies and standards
What you'll get:
* Competitive weekly pay starting at $21.25/hour, increasing to $25.25/hour after training and certification.
* Earn $5/set of wiper blades when added for customer safety.
* Potential to be promoted in your first year!
* A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
* Program to buy additional PTO or sell unused time up to 16 hours.
* Up to $5,250 annually in tuition reimbursement.
* Paid training and all the tools and resources you'll need to be successful.
* View all our health, wealth, and life offerings at *************************
Education Qualifications
* High School Diploma GED/Equivalent Preferred
* Valid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
Experience Qualifications
* Must be 18 years of age or older Required
Skills and Abilities
* Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
* Ability to stand for extended periods, work in tight spaces, bend and twist body
* Ability to use a variety of hand tools and power tools safely and effectively
* Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
* Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
* Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
* Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
* Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
* Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
* Problem-solving and ability to trouble-shoot issues, independently and collaboratively
* Ability to read, write and interpret the English language and technical directions
* Ability to communicate orally (via phone) and written (via computer or other electronic means)
* Ability to maintain a professional appearance, adhering to Company dress code and PPE policies
* Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).
This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
#LI-LP1
* -
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
* -
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$21.3-25.3 hourly Auto-Apply 8d ago
Customer Advocate
Safelite 4.2
Franklin Town, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
Competitive weekly base pay starting at $18.25/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-AK1
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
--
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$18.3 hourly Auto-Apply 12d ago
Inventory Specialist
Copart 4.8
Boston, MA job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Inventory Specialist will be responsible for the inventory of all vehicles at the facility within company timelines. Through the use of company provided tools, the Inventory Specialist will document vehicle condition within company standards which includes a complete inventory and supporting photographs of each vehicle. In addition, by using a system of priorities, the Inventory Specialist will be responsible for directing the flow of traffic in the receiving area to ensure timely processing of vehicle inventory. Finally, through a thorough understanding of Copart policy, the Inventory Specialist will be responsible for facilitating the Copart experience by offering solutions to meet customer's needs.
* Monitor, maintain and organize the receiving area.
* Operate camera and utilize a handheld inventory device to process incoming vehicles.
* Determine operational capability of motor vehicles Complete vehicle inspection inventories (TLEs) on required vehicles.
* Maintain inventory of all materials used.
* Compliance to company policies and procedures Compliance to safety requirements.
* Perform other duties as assigned.
Required Skills and Experience:
* Must be 18 years or older
* Ability to work outdoors in all seasons
* General automotive knowledge/mechanical aptitude preferred
* Basic computer proficiency, with the ability to operate handheld devices preferred
* Strong attention to detail
* Ability to work in a team environment
* Driver's license preferred
* Bilingual skill a plus.
Pay: $18.00 - $20.29/ Hour.
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
$18-20.3 hourly Auto-Apply 9d ago
Store Manager
Safelite 4.2
New Bedford, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
What You'll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
Valid state-issued driver's license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
#LI-JF1
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
--
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$39k-49k yearly est. Auto-Apply 15d ago
Auto Glass Installation Technician Trainee
Safelite 4.2
Newton, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Safelite is more than just an auto glass company. We aspire to be the greatest, most trusted and admired service brand. This is why we hire the best and brightest people who have a service mindset, a caring heart, and a can-do attitude.
Our Auto Glass Technician Trainees reflect our purpose to make a difference and bring unexpected happiness to people's everyday lives. We'll train you to install and repair auto glass, recalibrate car safety systems, and provide service so great - it's memorable.
This isn't your typical desk job! You'll be working with your hands outside in an ever-changing environment with various weather conditions. Are you craft-oriented with a performance-driven mindset? Invest in your career with Safelite and learn more about our opportunities for growth and advancement.
As a Technician Trainee you will:
• Learn the Safelite way, through paid hands-on and classroom training.
• Install and repair auto glass and recalibrate automotive safety systems.
• Provide additional services and products to customers.
• Safely operate a company vehicle and company-issued tools utilized throughout the workday.
• Prepare for the next step in your career as a Safelite-certified Technician by testing your knowledge of installations, embracing a positive attitude, and following techniques taught in training.
What you'll get:
• You'll be paid weekly with competitive pay starting at $25.50/hour.
• Your pay will increase to $30.25 an hour after successfully completing training and is evaluated every six months to ensure you're rewarded for outstanding performance!
• Potential to be promoted in your first year. Technician career level advancement dependent on performance metrics demonstrating efficiency, quality, and customer satisfaction.
• Paid training and all the tools and resources you'll need to be successful.
• A $5 bonus per set of wiper blades when added for customer safety.
• Additional PTO through a program to buy or sell unused time up to 16 hours.
• A benefits package valued at more than $10k* - including a 401(k) plan with company matching, medical plans, paid time off, holidays and volunteer days. View all our health, wealth, and life offerings at *************************
What you'll need:
• Must be 18 years of age or older with a valid state-issued driver's license.
• Comfortable working outside (in a wide variety of weather conditions) on your feet for extended periods.
• Flexibility on start and end times to accommodate customers' needs while working scheduled days.
• Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds.
• High school diploma/GED/equivalent preferred; ability to read and write
#LI-LP1
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
--
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$25.5-30.3 hourly Auto-Apply 11d ago
Store Manager
Safelite Autoglass 4.2
New Bedford, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
What You'll Get
* Competitive weekly pay and bonus opportunities.
* A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
* Up to $5,250 annually in tuition reimbursement.
* Paid training and all the tools and resources you'll need to be successful.
* View all our health, wealth and life offerings at *************************
What You'll Do
* Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
* Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
* In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
* Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
* Provide world class customer service by responding quickly to client complaints/warranty issues.
* All other duties as assigned.
What You'll Need
* High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
* Valid state-issued driver's license required.
* 3+ years of leadership experience with an innovative approach toward incenting performance.
* 3-5 years of experience in retail or service center environments; automotive experience preferred.
* Proficiency with Microsoft Office Suite, web applications, and general office equipment.
* Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
* Comfort working outside in a variety of weather conditions.
* Present a professional appearance and wear personal protective equipment.
* Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
#LI-JF1
* -
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
* -
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$39k-49k yearly est. Auto-Apply 14d ago
Auto Glass Installation Technician Trainee
Safelite Autoglass 4.2
Everett, MA job
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Safelite is more than just an auto glass company. We aspire to be the greatest, most trusted and admired service brand. This is why we hire the best and brightest people who have a service mindset, a caring heart, and a can-do attitude.
Our Auto Glass Technician Trainees reflect our purpose to make a difference and bring unexpected happiness to people's everyday lives. We'll train you to install and repair auto glass, recalibrate car safety systems, and provide service so great - it's memorable.
This isn't your typical desk job! You'll be working with your hands outside in an ever-changing environment with various weather conditions. Are you craft-oriented with a performance-driven mindset? Invest in your career with Safelite and learn more about our opportunities for growth and advancement.
As a Technician Trainee you will:
* Learn the Safelite way, through paid hands-on and classroom training.
* Install and repair auto glass and recalibrate automotive safety systems.
* Provide additional services and products to customers.
* Safely operate a company vehicle and company-issued tools utilized throughout the workday.
* Prepare for the next step in your career as a Safelite-certified Technician by testing your knowledge of installations, embracing a positive attitude, and following techniques taught in training.
What you'll get:
* You'll be paid weekly with competitive pay starting at $25.50/hour.
* Your pay will increase to $30.25 an hour after successfully completing training and is evaluated every six months to ensure you're rewarded for outstanding performance!
* Potential to be promoted in your first year. Technician career level advancement dependent on performance metrics demonstrating efficiency, quality, and customer satisfaction.
* Paid training and all the tools and resources you'll need to be successful.
* A $5 bonus per set of wiper blades when added for customer safety.
* Additional PTO through a program to buy or sell unused time up to 16 hours.
* A benefits package valued at more than $10k* - including a 401(k) plan with company matching, medical plans, paid time off, holidays and volunteer days. View all our health, wealth, and life offerings at *************************
What you'll need:
* Must be 18 years of age or older with a valid state-issued driver's license.
* Comfortable working outside (in a wide variety of weather conditions) on your feet for extended periods.
* Flexibility on start and end times to accommodate customers' needs while working scheduled days.
* Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds.
* High school diploma/GED/equivalent preferred; ability to read and write
#LI-LP1
* -
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
* -
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Zippia gives an in-depth look into the details of Agero, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Agero. The employee data is based on information from people who have self-reported their past or current employments at Agero. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Agero. The data presented on this page does not represent the view of Agero and its employees or that of Zippia.
Agero may also be known as or be related to Agero, Agero Inc and Agero, Inc.