Agile coach job description

Purpose of JobThe Bank at USAA is going through a transformation and looking for an Agile Coach Senior to join our SAFe team. As an Agile Coach joining our team, you will be working in a business line to coach and transform their organization.

PLEASE NOTE: We are NOT looking for Scrum Masters for this position. You need to have many years current experience as an Agile Coach at many levels within your organization.

As a mighty team of 9 coaches we work to bring transparency, inspection and adaptation as a way of thinking with commitment, focus, openness respect and courage. You will be a coach at the portfolio, program and product team level, while interacting with your other team members to deliver value.

Coaches and mentors agile delivery roles at the team and program levels including Scrum Masters, Product Owners, team members, Release Train Engineers, Product Managers, Architect stakeholders and managers/directors to apply agile principles, practices and frameworks in order to deliver compliant high value business capabilities. Serves as a subject matter expert on fundamental agile practices in Scrum and Kanban, dev ops and applications of principles as needed. Begins to cultivate a specialty field of coaching (portfolio, delivery, business, dev ops, etc.) Embraces servant leadership and displays behaviors that come with the key mindset shifts associated with being agile and the culture shift at USAA. Identifies opportunities for continuous operational and/or team improvements.Job Requirements

PLEASE NOTE: We are NOT looking for Scrum Masters for this position. You need to have many years current experience as an Agile Coach at many levels within your organization.

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Delivers hands-on coaching to individuals, teams, and/or programs in all aspects of Scrum and Kanban, including but not limited to daily routines, self-organization, collaboration, iterative development, managing flow and limiting work in progress (WIP). Drives continuous improvement to create higher performing programs and teams, including guiding and influencing the use of key metrics and diagnostics for improvement and decision making. Leads in the creation and delivery of Agile training for business and IT resources in alignment with USAA standards and procedures. Advances best practices in Scrum, Kanban and Scaled Agile Framework. Develops and maintains stakeholder relationships supporting agile product development. Remains informed about corporate policies and procedures, practices, industry trends and best practices concerning Agile. Works with individuals, teams, and programs to discover their needs, while ensuring alignment with the organizational strategy. Trains and mentors Agile Coach candidates. Works within the Agile communities of practice to improve processes and engagements.
Minimum Education:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum Experience:
6 years of experience performing in multiple Agile roles, to include 4 years of experience as an Agile Coach or working in a similar role in a lean or scrum environment. Strong business acumen and advanced knowledge of the software development lifecycle and methodologies. Advanced understanding of Agile risk management practices and Lean-Agile methodologies, practices, and tools (i.e. Jira/Rally). Demonstrated ability to influence change at the leadership level and team level. Previous experience in Product Ownership, as a Scrum Master or with the agile methodology, enabling enterprise-wide Agile transformation.
Preferred:
Scaled Agile Practitioner 5.0 or 5.1 Experience with training delivery in SAFe, Agile, and to Leaders C-Suite experience coaching
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900* (this does not include geographical differential, it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Value Proposition:


As a member of Global Agile Enablement (CoE) team, you will help accelerate the next phase of MetLife's Agile Transformation! Our team provides a leadership role in the Enterprise evolution to Agility. We strive to make Agile easy. We set out to do this by: targeting Agile transformation to the right work, preparing our talent through progressive just in time training for practitioners and coaches and lastly, measuring, accelerating, and amplifying maturity.


Key Responsibilities:


This role will provide thought leadership and on occasion, embed with ARTs and Teams on their journey to implementing or maturing in Agile and SAFe.

Serve as the subject matter expert to inform and author global scalable solutions to implementing and sustaining Agile ways of working. Serve as “Player Coach” when needed. Acting as a Scrum Lead, Release Train Engineer, Coach while pairing and upskilling the identified role. Preparing, planning, training, launching and coaching Agile Release Trains (ARTs) of up to 150 contributors Coach and inform peers, partners and stakeholders within the organization on the opportunities and benefits of applying Agile/DevOps principles across the entire organization Acts as a change agent to adopt Lean-Agile practices and tooling inside through coaching, facilitating and mentoring Deliver SAFe training and workshops for Teams and ARTs



Essential Business Experience and Technical Skills:


Required:

Demonstrated ability working within complex and ambiguous environments with ability to influence change at scale SAFe Certifications or related framework Minimum 3 years working in a scaled environment using a scaled framework 6+ years of iterative or Agile-like development experience Excellent presentation, influencing, and relationship management skills. Excellent facilitation, communication, organizational, analytical, critical thinking, and team building skills


Preferred:

Experience working in a scaled agile framework is a plus. Knowledge of specific technology/software development and extensive understanding of business operations, strategies and objectives. Experience with Agile tools (TargetProcess and Azure preferred) Excellent knowledge of Agile techniques including Scrum, Kanban, and Extreme Programming



At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.


#LI-WRAPJOB


MetLife:


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the “World's Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

At Macy's Technology, we are in the business of leveraging technology to improve our customer's experiences. We provide modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub. At Macy's you will have the opportunity to play an integral part in the digital and technology transformation and scale the organization.
Join our team to help shape the future of e-commerce and become a leader in retail technology. Whether focused on store technology, supply chain technology, application security, merchandising systems, or the mobile app - you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Job Overview

As an Agile Coach, you will coach, train and support multiple teams on their understanding of Agile to deliver on their backlog by teaching and enforcing agile practices, facilitating ceremonies, helping to identify and remove impediments and shielding them from external distractions. You will be an advocate of the agile methodologies, leverage a suite of collaborative and project-related tools to determine coaching opportunities. You will also coach and train domain leadership to build an agile mindset that is focused on business value, driving outcomes, and a faster time to market.

Essential Functions

• Build and coach multiple high performing agile development pods
• Build and coach high performing agile development pods
• Look for ways to strengthen team's understanding of Agile, e.g., Scrum concepts and principles
• Teach, mentor and improve Agile practices across the product/platform
• Coach and train product/platform leadership on building an Agile enterprise that is more focused on business value, driving outcomes, and a faster time to market
• Drive consistent behaviors across the product/platform by standing up a community of practice
• Bring transparency to the organization about development and grow trust
• Monitor health of the collective team, checking that commitments, pace and quality are on track then help the team understand how to inspect & adapt where needed
• Empower leadership teams in building, growing, and sustaining a thriving Agile community
• Coach the product team to identify trade-offs between short and long term benefits to drive shared vision between the team
• Foster a continuous learning environment, pressure and embrace the uncomfortable, and help teams to inspect & adapt

Qualifications and Competencies

• BA or BS Degree or equivalent work experience
• 3+ years of relevant work experience in agile coaching
• 3+ years proven experience with large scale software delivery and/or Agile transformation at scale in large enterprise organizations
• Excellent communication, interpersonal, and facilitation skills
• Experience making teams accountable and motivated to strive for continuous improvement
• Ability to lead a large team from different functions, with varying skills, expertise and tenure
• Assertive, with the confidence to be voice of authority - not afraid to do what is best for the team
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace