Post job

Ahead USA jobs in Cincinnati, OH

- 156032 jobs
  • Client Assurance Resolution Leader

    Ahead USA 4.8company rating

    Ahead USA job in Cincinnati, OH

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Client Assurance Resolution Leader is responsible for driving the end-to-end management and resolution of critical client escalations while advancing quality, operational excellence, and continual improvement across AHEAD's Service Deliver organization. This role ensures that client-impacting issues are swiftly contained, root causes are identified, and long-term corrective actions are implemented through disciplined quality and service improvement practices. The Resolution Leader acts as the central point of accountability during high-visibility situations-bridging AHEAD's delivery, engineering, and client success teams to restore confidence, strengthen relationships, and drive sustainable improvements.Duties & Responsibilities: Escalation Leadership & Resolution Management Lead critical, high-impact client escalations from initiation through closure, ensuring containment, clarity, and complete resolution. Serve as the single point of accountability for escalation resolution, coordinating cross-functional response teams across Engineering, Delivery, Operations, and Client Success. Provide structured escalation management, including clear recovery plans, ownership assignments, and communication cadences. Facilitate daily or weekly stand-ups, executive briefings, and client updates for active escalations. Quality Management & Root Cause Analysis Drive structured Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) for all major client incidents. Embed quality management practices in every stage of escalation handling, ensuring data-driven and sustainable resolutions. Partner with Product, Service Delivery, and Quality teams to identify recurring issues and integrate findings into the AHEAD Quality Management System (QMS). Lead post-incident reviews and “lessons learned” sessions to strengthen AHEAD's quality culture and client assurance model. Continual Improvement & Process Excellence Identify systemic challenges, process gaps, and improvement opportunities across escalation management and service delivery. Collaborate with the Continual Improvement and Operational Excellence teams to enhance Client Assurance processes, tools, and frameworks. Develop and execute improvement plans aligned with AHEAD's CX Quality Objectives, measuring outcomes through defined KPIs (e.g., time-to-resolution, CSAT, recurrence rates). Promote knowledge sharing, best practices, and proactive risk mitigation across teams to prevent future escalations. Client Communication & Advocacy Act as a trusted advisor and advocate for clients, ensuring transparent, empathetic, and outcome-oriented communication throughout the resolution process. Represent client perspectives in internal governance meetings and improvement forums. Reinforce client trust by ensuring accountability, responsiveness, and continuous follow-up until full closure. Governance, Metrics & Reporting Track and analyze escalation performance metrics including time-to-resolution, RCA completion, and post-resolution client satisfaction. Prepare and present executive summaries and performance insights to leadership and governance boards. Ensure alignment with AHEAD's Client Assurance Program, Quality, and Service Excellence standards. Contribute to quarterly and annual program reviews to highlight systemic improvements and quality outcomes. Education & Experience: Bachelor's degree in Engineering, Information Technology, Business, or related field (Master's preferred). 8+ years of experience in Client Experience, Technical Support, Quality Management, or Service Operations leadership roles within IT services or consulting. Proven success managing complex client escalations and driving cross-functional process improvement initiatives. Knowledge, Skills, & Abilities: Strong understanding of AHEAD's technology, cloud, and service delivery ecosystem. Expertise in RCA, CAPA, ITIL, and continual improvement methodologies (Lean, Six Sigma, or equivalent). Excellent leadership, facilitation, and executive communication skills. Analytical, data-driven thinker with the ability to translate insights into actionable improvements. Highly organized, with the ability to manage multiple priorities under pressure. Skilled at fostering a culture of accountability, learning, and continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits ****************************** for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
    $76k-102k yearly est. Auto-Apply 19d ago
  • BPO Service Line "Hunting" Sales - IOA (Intelligent Operations and Automation)

    Cognizant 4.6company rating

    San Francisco, CA job

    BPO Hunting Sales - Service Line Specialist - IOA (Intelligent Operations and Automation) Level: Director About the Role We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment. The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem. While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. In this role, you will: · Drive portfolio growth and strategy development across performance metrics for the assigned portfolio. · Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management. · Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings. · Develop positive relationships with senior client executives and partner for mutual success. · Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L. · Manage accountability against Measurable Revenue/Profit Growth within set timelines. What you need to have to be considered: · Solid knowledge of the technology industry, particularly with large tech platform companies. · Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn. · Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies. · Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies. · Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services. · Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the Digital native technical landscape. · Knowledge of how matrix structures work across global markets. · Strong analytical and consultative selling approach. We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan
    $198k-218k yearly Auto-Apply 5d ago
  • Site Risk & Due Diligence Manager, Risk and Resiliency

    Amazon Data Services, Inc. 4.7company rating

    Seattle, WA job

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments. You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management. Key job responsibilities - Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes. - Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies - Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. #DCPD_Delivery BASIC QUALIFICATIONS- 5+ years of technical program or project management experience - Bachelor's degree in an engineering or scientific discipline, or equivalent experience - Multidisciplinary concept/preliminary design experience - Background in civil engineering, architecture, environmental sciences, or similar technical disciplines PREFERRED QUALIFICATIONS- Experience leading technical workstreams for infrastructure projects - Licensed professional engineer/Architect with accredited institute, or equivalent technical certification - Master's degree in an engineering or scientific discipline, or equivalent experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $66.8k-142.8k yearly 3d ago
  • IoT Solutions Specialist - MedTech & Life Sciences

    Cognizant 4.6company rating

    Bridgewater, NJ job

    Job Title: Solution Sales Specialist - Medical Device R&D | Life Sciences Vertical Experience Level: 14+ Years Industry: Life Sciences | Medical Devices | Product Engineering Technology Solutions and Sales; Medical Device R&D Engineering We are seeking a Service Line Solution Sales Specialist with deep technical expertise in Life Sciences, a problem-solver who can support growth in our industry focused solution sales efforts, primarily concentrating on the Life Sciences, Smart Manufacturing, Product Engineering, R&D and IoT Services sectors within Cognizant Core Technologies and Insights Business. The role will serve our portfolio of clients in Life Sciences and Healthcare. About Cognizant's IoT Practice: When data, deep expertise and real-time inputs meet to deliver instant insight-that's intuition. When connected technologies work autonomously and continuously to create new value, exceptional experiences, and powerful collaboration-that's intuition engineered with Cognizant IoT. We can transform our customers' business into an IoT-enabled, intelligent enterprise that harnesses the power of connectivity-sustainably-to see ahead and stay ahead. We use a human-centric approach to solve our customers biggest challenges and improve everyday life. Across information and operational technology, we combine software, hardware and edge IoT technologies with engineering and security capabilities to help our client's business take advantage of the almost unlimited synergies between the physical and digital worlds. About the Role We are seeking a Dynamic and Strategic Sales Leader to drive growth in the Medical Device R&D sector within our Life Sciences vertical. This role is ideal for a seasoned professional with a strong background in engineering services, product development, and consultative sales. You will be at the forefront of shaping and executing sales strategies, building client relationships, and delivering innovative solutions that transform the medical device landscape. Key Responsibilities · Develop and execute a robust sales strategy and pipeline generation plan tailored to the Medical Device R&D sector. · Handle a portfolio of IoT programs, establish and run governance with client collaborators, and run financial and demand forecasts across their portfolio. Also drive continuous improvements resulting in client value benefits and client strategy to drive growth. · P&L role - Responsible for both top line & bottom-line growth. · Lead end-to-end sales, solutioning, and client relationship management within the Life Sciences vertical. · Cultivate and manage key stakeholder relationships-both client-side and internally across Cognizant teams. · Own and evolve account plans, focusing on deepening existing client engagements and identifying strategic new opportunities. · Drive proactive proposal development and manage RFP responses aligned with account strategy. · Collaborate with internal leadership to co-create and deliver impactful solutions. · Meet and exceed annual revenue and profitability targets. · Operate effectively within a matrixed organisation, managing prospecting and broader sales objectives. · Partner with industry vertical teams to build and sustain long-term executive-level relationships. · Lead and participate in the complete sales lifecycle-from opportunity identification to closure. · Ensure seamless demand fulfilment by coordinating with HR, Operations, and global delivery teams (Offshore/Nearshore). Qualifications & Experience · Minimum 14 years of experience, with at least 10 years in business development or sales roles within Product Engineering, Industrial Automation, or Manufacturing domains. · Should have industry relationships in Bio Pharma and Med Tech sales experience market leadership, relationship management, and a track record of achieving both Revenue and TCV targets. · Proven success in managing large-scale consulting engagements. · Deep domain expertise in Medical Device Manufacturing, Smart Product Development, and R&D Engineering. · Strong understanding of the full product development lifecycle for medical devices and related manufacturing products. · Technical proficiency in Product and R&D Engineering Services, with a consultative approach to solving complex business challenges. · Demonstrated experience in selling Engineering Services or to R&D divisions within the Life Sciences sector. · Exceptional communication, executive presentation, and stakeholder engagement skills. · Ability to engage with senior client stakeholders, including Product R&D Leaders, Manufacturing Process Heads, and C-suite executives. · Familiarity with regulatory environments such as GxP is preferred. · In-depth knowledge of emerging technologies including Embedded Software Engineering, Edge Intelligence, Device Engineering, PLM, Mesh Networking, WiFi, and technology migrations. · Bachelor's degree in Engineering or a related technical field. Salary and Other Compensation: The annual salary for this position is between $160,000 to $175,000+ depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-FA1
    $160k-175k yearly Auto-Apply 2d ago
  • Amazon Package Delivery Driver - Earn $19.50 - $22.00/hr

    Amazon Flex 4.7company rating

    Montrose, CO job

    Amazon delivery partner opportunity - Earn $19.50 - $22.00/hr What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most. Deliver. Earn. Achieve. Repeat. Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $19.50 - $22.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances. Make your earnings go further with Amazon Flex Rewards. With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time. Deliver smiles, backed by Amazon. Packages make great passengers. Start delivering today. *Most drivers earn $19.50 - $22.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Self-employed / No-contract Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone. Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
    $19.5-22 hourly 3d ago
  • Delivery Consultant-DevOps, WWPS ProServe

    Amazon Web Services, Inc. 4.7company rating

    Jessup, MD job

    Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon's world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. We are looking for someone who will: - Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. - Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers. - Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS. It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. 10040 About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of design/implementation/consulting experience with distributed applications or equivalent education experience - 1+ years of software development tools and methodologies - Technical degree or equivalent experience - Current, active US Government Security Clearance of TS/SCI with Polygraph PREFERRED QUALIFICATIONS- 5+ years experience in infrastructure architecture, database architecture and networking - Experience in technology/software sales consulting or equivalent skills - Professional experience architecting/deploying/operating solutions built on AWS - Experience working within software development or Internet-related industries - Experience migrating or transforming legacy customer solutions to the cloud - Experience managing highly available data center operations with responsibility for infrastructure robustness, including networking, server hardware and storage - Understanding of Federal Government application, server, and network security requirements such as ICD 503, FISMA and FedRAMP. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $118.2k-204.3k yearly 2d ago
  • Controls Technician, Data Center Capacity Delivery

    Amazon Data Services, Inc. 4.7company rating

    Jeffersonville, OH job

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own The Data Center Global Services team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The ideal candidate will possess technical background and experience in installation, troubleshooting and maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. Controls Technicians shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. They will verify, configure, and troubleshoot field devices including Air Handler Unit (AHU) controllers, Variable Frequency Drives (VFDs), Temperature and Pressure Sensors, and Third Party Network or Serial Devices, controllers and network equipment. Key job responsibilities · Primarily working in field at Data Center sites and supporting multiple sites under Deployment and/or Service. · Perform point to point checkouts between field devices and controllers. · Perform first-line diagnostics, troubleshooting and maintenance of instrumentation associated with the BMS and EPMS in data centers. · Perform network configurations and communication testing between third party devices and controllers or servers. · Configuration and calibration of sensors. · Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, AND/OR functions typically performed by industrial controllers. · Supervise low voltage electrical contractors who perform wiring and installation of field devices. · Commissioning and systems level testing support. · Provide red-lined drawings and recommendations based on field work and verify accuracy of as-built drawings. · Assist in performing root cause analysis during testing and commissioning. · Ensure all personnel on site utilize proper safety methodology. · Work on-call and a rotating schedule when required and responds to after-hours emergencies. · Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization. Physical Requirements: · Walk jobsites in uneven terrain and work at heights and from ladders. · Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw. · On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. · Work shifts longer than eight hours in duration. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. #DCCD_AMER BASIC QUALIFICATIONS- Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year working with computer components and operating systems. - Minimum one year with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS- One-year experience working in a Data Center or mission critical environment. - Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,700/year in our lowest geographic market up to $138,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $61.7k-138.1k yearly 1d ago
  • Sr. Applied Scientist, AWS Just-Walk-Out Science Team

    Amazon.com Services LLC 4.7company rating

    Seattle, WA job

    As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The Team Just Walk Out (JWO) is a new kind of store with no lines and no checkout-you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you're done shopping, you can just leave the store. Shortly after, we'll charge your account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths' most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design. Key job responsibilities Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that's more startup than big company. We'll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. As a Sr. Applied Scientist, you will help solve a variety of technical challenges and mentor other scientists. You will be the thought leader of the team. You will tackle challenging, novel situations every day and given the size of this initiative, you'll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that's higher than most projects and relish the idea of solving problems that, frankly, haven't been solved at scale before - anywhere. Along the way, we guarantee that you'll learn a ton, have fun and make a positive impact on millions of people. A key focus of this role will be developing and implementing advanced visual reasoning systems that can understand complex spatial relationships and object interactions in real-time. You'll work on designing autonomous AI agents that can make intelligent decisions based on visual inputs, understand customer behavior patterns, and adapt to dynamic retail environments. This includes developing systems that can perform complex scene understanding, reason about object permanence, and predict customer intentions through visual cues. About the team AWS Solutions As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS- 3+ years of building machine learning models for business application experience - PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning PREFERRED QUALIFICATIONS- Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography - Demonstrated experience in AI agent architecture design, including decision-making frameworks and behavioral modeling; - Experience with advanced computer vision techniques including scene graph generation, visual relationship detection, and spatial reasoning - Knowledge of modern visual-language models and multi-modal AI systems - Experience implementing reinforcement learning for autonomous agent behavior - Experience in professional software development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market up to $260,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $150.4k-260k yearly 1d ago
  • Sr. Construction Manager, MLZ Data Center Construction

    Amazon Data Services, Inc. 4.7company rating

    New Carlisle, OH job

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As our Data Center Construction Manager (CM)], you will be a part of a diverse, upbeat, and creative team tasked with solving fascinating problems constructing Amazon Data Centers. Our data centers are industry-leading examples of energy efficient and cost-effective designs. You will: • Own project scope, quality, schedule, and budget for construction of new builds or general capital projects. • Own construction project management and oversight of construction related activities. • Work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our Customers. • Be a leader in your specific discipline (construction management, building services, architectural, electrical or mechanical engineering). • Represent Amazon's owner's representative on construction sites daily, as, interacting with construction trades. At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from the design review to construction bidding, execution, and final hand-off to our customers. We develop innovative data centers for our Customers. Key job responsibilities • Be Amazon's construction representative on multiple data centers building and capital improvement construction project sites from construction start through hand-off to operations. • Direct interface with construction general contractors during the construction bidding, award, execution, punch-list, and close out phases. • Create construction project scope and request for proposals. • Conduct negotiations with general contractors and evaluate bids and proposals with detail and accuracy. • Manage and drive cost, schedule, and quality while managing construction contractors and vendors. • Perform construction project management activities, including management of documents, submittals, RFIs, change orders, invoices, quality, scope, and schedule. • Drive construction teams to troubleshoot and perform root-cause failure analysis on equipment failures. • Support commissioning and integrated system testing and oversight. • Support operations of installed facilities, including review of procedures, best practices, and maintenance initiatives. • Support capital request creation. • Analyze and report construction progress and financials. • Record and report key construction metrics to team members and management. • Contribute to construction initiatives aimed at improving construction efficiency and increasing data center resiliency. • Provide constructability reviews for electrical and mechanical designs for new or optimization of existing data centers. A day in the life This project site is in New Carlisle, Indiana. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Construction Management, or an equivalent engineering science plus 5+ years of relevant construction experience, OR 9+ years of relevant construction experience in lieu of a degree. • 4+ years of experience in construction management of large, complex projects involving large-scale mechanical, electrical, and plumbing (MEP) plants. • 4+ years of general contractor and vendor management experience (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking) associated with construction and project execution. PREFERRED QUALIFICATIONS• MS in Construction Management or Engineering (Mechanical, Electrical, Civil, Structural) • 7+ Yrs. Exp in Construction Management of large-scale projects. 7+ Yrs. Exp. Project Management and Vendor Management • 3+ Yrs. Exp. In Data Center system-level architecture and electrical engineering principles. 3+ Yrs. Exp. In Data Center system-level architecture and mechanical engineering principles • Experience designing data centers or critical MEP infrastructure • Certified as a Professional Engineer (PE), LEED, or Certified Construction Manager (CCM) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,400/year in our lowest geographic market up to $239,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $125.4k-239.3k yearly 3d ago
  • Data Center Controls Engineer, Data Center Capacity Delivery - Controls

    Amazon Data Services, Inc. 4.7company rating

    Jeffersonville, OH job

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities As a Data Center Controls Engineer you will: • Troubleshoot and perform Root Cause Analysis or Corrective Action for BMS and EPMS related issues in AWS data centers. • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholders management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional #DCCD_AMER BASIC QUALIFICATIONS1. B.S. in Electrical, Mechanical, or other related engineering degrees as well as 3+ years Controls related experience; or Associates degree and 5 years of Controls related experience; or High School diploma with 8 years of Controls related experience 2. Experience with industrial controls in critical environment (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.). 3. A minimum of two (2) years in Controls or Electrical construction project coordination with multiple teams or vendors to meet project requirements. PREFERRED QUALIFICATIONS1. M.S. in Mechanical, Electrical, or other related engineering degree. 2. Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls and Electrical SCADA systems application specific controllers, software and networks. 3. TCP/IP, MQTT, BACnet and/or MODBUS communication protocol experience. 4. Experience with management of change. 5. Proficient with Microsoft Office Suite and project management software. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,700/year in our lowest geographic market up to $210,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $98.7k-210.8k yearly 4d ago
  • Activity Security Representative

    Mantech 4.5company rating

    Los Angeles, CA job

    MANTECH seeks a motivated, career and customer-oriented Activity Security Representative I to join our team in the El Segundo, CA area. The Activity Security Representative's primary function is to provide multi-disciplined security support to a customer's facility and organization. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but not limited to: Classification reviews of inbound and outbound correspondence Assist in the maintenance of a document accountability database and associated correspondence. Perform destruction of classified materials and process magnetic media for accountability Reproduction support for classified materials Maintain various daily logs for a variety of administrative functions associated with document control and the processing of inbound data and outbound data transfer files. Assist with researching, processing, filing, and maintaining inbound and outbound visit notices. Assist in the preparation of facility access control badges. Escort facility visitors and maintains associated logs. Conduct entry and exit inspections. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of experience will be considered in lieu of degree. 2+ years of related experience. 1+ years of experience with SCI programs. Familiarity with the SIMS database Must Complete JPAS training within six months of starting on contract if performing SCI personnel security functions. Must be familiar with security policy/manuals and the appropriate and other guiding policy documents. Preferred Qualifications: 1+ years of experience with SAP programs. Must complete the DoD SAPCO approved SAPNP training. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) Joint Access Database Environment (JADE) training. Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50% The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
    $61k-94k yearly est. 1d ago
  • NAVAIR - Software Development and Acquisitions Analyst

    Simventions, Inc. 4.0company rating

    Lexington Park, MD job

    SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work. We are seeking a detail-oriented candidate with extensive knowledge of computer or software engineering, and an interest in shaping acquisition efforts and documentation to support the Standard Tester of Reprogrammable Munitions (STORM) Major Capability Acquisition Program (ACAT-III). This position is located at NAVAIR Station Pax River in St. Mary's County, MD and requires daily on-site presence. Clearance: An ACTIVE Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: - At least eight years experience performing software requirements analysis, software design, software coding, software integration and software testing. - Experience reporting program status and risks to Program Office leadership. - Experience developing or working with new software requirements including preparing Statements of Work (SOWs) Contract Deliverable Requirements Lists, and Independent Government Cost Estimates (IGCEs). - Experience with Agile development methodologies and/or DevSecOps. - Experience using Jira and Confluence. Responsibilities: - Participate in technical exchanges with external program offices to promote solution interoperability. - Provide recommendations for software enhancements to improve performance, sustainability, architecture, and interoperability. - Identify and advise on strategies to mitigate software obsolescence. - Collect inputs and feedback from customers to understand mission objectives and generate development requirements. - Work with product managers, UI/UX designers, and DevOps teams to align technical and deployment solutions with user needs. - Lead technical software design and code reviews. - Establish coding and test coverage standards. - Facilitate the implementation of automated software testing strategies. - Coordinate with Cyber Security SMEs to conduct assessments and develop plans to resolve software vulnerabilities. - Develop software cost estimates, program schedules, and risk mitigation strategies. Preferred Skills and Experience: - Active Scrum Master or Product Owner certification Education: Bachelors Degree in Computer Science or Computer Engineering from an Accreditation Board for Engineering and Technology Inc (ABET) certified college program. Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $90,000 - $140,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
    $90k-140k yearly 3d ago
  • Resident Dining Executive Chef

    Sodexo 4.5company rating

    Daytona Beach, FL job

    Sodexo is seeking a Resident Dining Executive Chef for Embry-Riddle Aeronautical University in Daytona, FL. Embry-Riddle Aeronautical University (ERAU) Dining Services provides exceptional culinary experiences that support student life, academic success, and community engagement at this Sodexo showcase account. The dining program serves a diverse and global student body through innovative offerings that reflect Sodexo's commitment to quality, nutrition, and sustainability. At the center of the program is a state-of-the-art residential dining hall, serving thousands of meals daily and setting the standard for residential dining across Sodexo Higher Education. The dining program emphasizes fresh, high-quality food, menu variety, and international selections that reflect the diverse tastes of the ERAU campus community. This Executive Chef will report directly to the Campus Executive Chef and oversee all culinary operations of the residential dining hall. This role will help set the standard and lead innovation in residential dining on college campuses, driving menu creativity, food quality, and presentation while coaching, developing, and mentoring a large culinary team to deliver an outstanding student dining experience. This account is a show case location for Sodexo as a company, thus will help lead evolving innovation to this account and region of business. Incentives: *Relocation Assistance Available* What You'll Do: Manage purchasing, menu compliance, inventory, food cost analysis, and production forecasting for the dining hall Ensure Sodexo Culinary standards, including recipe compliance, food quality, and presentation, are consistently implemented Utilize food management systems for ordering, forecasting, production, and inventory management Lead concept development, seasonal menu design, and the implementation of innovative culinary offerings Drive innovation and excellence in the dining program to meet the needs and tastes of a diverse student body Coach, train, and develop culinary staff, building a strong, motivated, and growth-oriented team Promote customer satisfaction and loyalty while upholding Sodexo's brand and service standards What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring: A strong culinary background, with the demonstrated ability to stay current with new culinary trends Excellent leadership and communication skills with the ability to maintain the highest of culinary standards Strong coaching and employee development skills Have a passion for food and innovation. Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
    $49k-76k yearly est. Auto-Apply 5d ago
  • Autonomous Vehicle Fleet Manager

    Cognizant 4.6company rating

    Boston, MA job

    Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads. This role is On Site, and all candidates must reside in the United States. The Operations Manager will play a pivotal role in driving interpersonal growth, achieving business objectives, and leading high-performing teams. This position needs a leader who can promote client fulfillment, excellence, and collaboration across teams to advance the company's goals. Responsibilities Lead and encourage the different teams to achieve business objectives and accelerate organizational growth. Develop and implement initiatives and partnerships that align with business goals. Supervise the implementation of efficient business practices to ensure excellence and continuous improvement at all levels. Develop management protocols and accountability systems to ensure timely execution of operational strategies. Act as the primary liaison for client relations, ensuring outstanding service and satisfaction across all interactions. Build and maintain professional relationships with clients, distributors, and vendors, targeting a high client happiness. Proactively deliver on client expectations by aligning internal teams' performance and efficiency with client goals. Facilitate collaboration among department heads, partners, and delivery teams to develop a unified approach toward achieving corporate objectives. Desired Skills & Experience: Bachelor's degree in Business Administration, or a related field. An equivalent combination of relevant education and professional experience will also be considered. MBA or advanced degree is strongly preferred 3+ Years of supervisory experience. Previous Autonomous Vehicle experience is preferred. Availability to work in different shifts (24 hours). Able to work independently and in a team-oriented environment. Strong communication and conflict resolution skills. Salary and Other Compensation: Applications will be accepted until January 16th, 2026. The yearly rate for this position is between $68,000.00 - $72,000.00 per year, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don't just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Qualifications - External Desired Skills & Experience: Bachelor's degree in Business Administration, or a related field. An equivalent combination of relevant education and professional experience will also be considered. MBA or advanced degree is strongly preferred 3+ Years of supervisory experience. Previous Autonomous Vehicle experience is preferred. Availability to work in different shifts (24 hours). Able to work independently and in a team-oriented environment. Strong communication and conflict resolution skills.
    $68k-72k yearly Auto-Apply 4d ago
  • Cook II

    Sodexo 4.5company rating

    Scott Air Force Base, IL job

    Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type: Full-time Pay Range: $18.96 per hour - $18.96 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. What You'll Do: As a Cook II at Sodexo, you are a team player and food waste reducer. You'll prepare and create nutritious dishes while putting customer service at the heart of everything you do. Responsibilities include: Prepare large quantities, by various methods of cooking, meat, poultry, fish, and vegetables, seasons and cooks all cuts of various meats, fish, and poultry, boils, steams, or fries vegetables, makes gravies, soups, sauces, roasts, meat pies, fricassees, casseroles, and stews. Attends work and shows for scheduled shift on time with satisfactory regularity Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. What You Bring: Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. 3 or more years of related work experience Link to full Job description What We Offer: Flexible and supportive work environment, so you can be home for life's important moments. Access to ongoing training/development and advancement opportunities to turn your job into a career Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. Who we are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.
    $19 hourly Auto-Apply 3d ago
  • Information Technology Assurance Specialist

    Mantech 4.5company rating

    Los Angeles, CA job

    MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $75k-109k yearly est. 5d ago
  • Technical Surveillance Countermeasures Practioner

    Mantech 4.5company rating

    Saint Louis, MO job

    MANTECH seeks a motivated, career and customer-oriented Technical Surveillance Countermeasures (TSCM) Practitioner to join our team in Springfield, VA or St. Louis, MO. Responsibilities include but are not limited to: Conduct and Ensure Compliance of Technical Security Operations: Lead and execute Technical Surveillance Countermeasures (TSCM), Foreign Visit, Gift Inspection, Digital Counterexploitation, and Technical Evaluation activities. Ensure all operations, reporting, and training comply with national and agency-level policies, TSCM program, and TSSC modernization goals. Provide Technical Security Expertise for Facilities: Offer comprehensive technical advice, and guidance. This involves preparing specialized technical risk assessments, TSCM reports of inquiry, tailored briefings, and assisting with technical security plans and policy execution. Analyze and Mitigate Security Deficiencies: Conduct in-depth analysis of complex physical and technical security issues, ensuring NGA's compliance with ICD 705 (SCIF physical security standards) and DoD standards for collateral areas. Identify physical and acoustical security deficiencies and develop cost-effective corrective actions. Perform Signal Intelligence and Threat Assessment: Conduct Radio Frequency (RF) signal of interest searches, assess and locate identified signals during surveys and IPMS operations, and evaluate electronic processing equipment for security vulnerabilities. Generate Comprehensive Reports and Communications: Prepare all required correspondence, documents, briefing materials, spreadsheets, and threat reports in accordance with customer guidelines. This includes specialized technical risk assessment products, TSCM reports of inquiry, and after-action reports for all external engagements and exercise participation. Minimum Qualifications: 6+ years experience writing and editing of technical documents Must have an Interagency Training Center (ITC) TSCM Certification Shall complete at least 40 hours of discipline-specific development or refresher training every fiscal year. The NGA customer will sponsor Government-offered, discipline-specific development or refresher training IAW National and DoD standards Shall meet minimum training requirements, within one calendar year of assignment, for access to DoD networks in accordance with DoDD 8140.01, by attaining and maintaining at least baseline certification for DoD 8570.01-M Information Assurance Technician Level II (IAT2) compliance. Desired Qualifications: Telephone security experience (i.e., with Telephone Security Group (TSG) requirements) Bachelor's degree in Computer Science, Engineering, or a related technical discipline Post-graduate degree in Computer Science, Engineering, or a related technical discipline Credentialed graduate of an accredited federal or DoD CI training academy (ex. FBI Academy, etc.) Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
    $39k-57k yearly est. 2d ago
  • Personnel Security Specialist

    Mantech 4.5company rating

    Los Angeles, CA job

    MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist II to join our team in El Segundo, CA. The Personnel Security Specialist's primary function is to handle personnel security functions in support of the customer's facility and organization. The position will provide day to day PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Build and Maintain tracking spreadsheets/databases for customer PERSEC activities. Provide support for the security awareness and education programs. Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Government Security Representative. Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions. Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access. Perform data entry and record checks in the Joint Access Database (JADE) and maintain all customer sponsored personnel access information. Receive and/or transmit classified visit requests as necessary to meet customer needs. Minimum Qualifications: Bachelor's degree; an additional 4 years of related experience might be considered for a degree. 6 + years of related experience. 4 + years of relevant SCI or SAP experience. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Clearance Requirements: Current Top Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program Information. Willingness to submit to a Counterintelligence polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $73k-103k yearly est. 3d ago
  • Food Service Manager 2

    Sodexo 4.5company rating

    Albany, NY job

    Sodexo is seeking a Food Service Manager to join our team at St. Margaret's Center, a pediatric and young adult skilled care facility in Albany, New York. This is a dynamic, fast-paced role where you will oversee meal service for approximately 90 residents. Additionally, you will manage operations for a national school lunch program off-campus. This position offers a great opportunity to grow your career with Sodexo while making a meaningful impact in both healthcare and education food service programs. Typical hours are 8:00 a.m. - 4:00 p.m., Monday - Friday with occasional weekend coverage as needed. What You'll Do: Lead and supervise a team of hourly employees by delegating, assigning, and prioritizing daily kitchen activities Monitor food service operations to ensure quality, safety, and compliance Manage procurement and inventory to maintain efficient supply levels Provide hands-on support, including cooking when necessary Oversee deliveries and logistics for the school lunch program Motivate, coach, and mentor frontline staff to foster professional growth Leverage Sodexo resources, recipes, and systems to drive operational excellence What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring: • Proven experience in food service management • Strong leadership abilities with a track record of guiding and motivating teams • Solid foundation in culinary practices and food preparation • Proficiency in ordering processes, management systems, and inventory control • Demonstrated success in leading, coaching, and developing staff members • Knowledge of safety standards and sanitation compliance requirements • Prior experience in healthcare or educational food service operations is highly desirable Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements: Minimum Education Requirement - High School Diploma or GED or Equivalent Minimum Management Experience - 1 year
    $40k-56k yearly est. Auto-Apply 2d ago
  • Client Assurance Resolution Leader

    Ahead 4.8company rating

    Ahead job in Cincinnati, OH

    Job DescriptionAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Client Assurance Resolution Leader is responsible for driving the end-to-end management and resolution of critical client escalations while advancing quality, operational excellence, and continual improvement across AHEAD's Service Deliver organization. This role ensures that client-impacting issues are swiftly contained, root causes are identified, and long-term corrective actions are implemented through disciplined quality and service improvement practices. The Resolution Leader acts as the central point of accountability during high-visibility situations-bridging AHEAD's delivery, engineering, and client success teams to restore confidence, strengthen relationships, and drive sustainable improvements.Duties & Responsibilities: Escalation Leadership & Resolution Management Lead critical, high-impact client escalations from initiation through closure, ensuring containment, clarity, and complete resolution. Serve as the single point of accountability for escalation resolution, coordinating cross-functional response teams across Engineering, Delivery, Operations, and Client Success. Provide structured escalation management, including clear recovery plans, ownership assignments, and communication cadences. Facilitate daily or weekly stand-ups, executive briefings, and client updates for active escalations. Quality Management & Root Cause Analysis Drive structured Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) for all major client incidents. Embed quality management practices in every stage of escalation handling, ensuring data-driven and sustainable resolutions. Partner with Product, Service Delivery, and Quality teams to identify recurring issues and integrate findings into the AHEAD Quality Management System (QMS). Lead post-incident reviews and “lessons learned” sessions to strengthen AHEAD's quality culture and client assurance model. Continual Improvement & Process Excellence Identify systemic challenges, process gaps, and improvement opportunities across escalation management and service delivery. Collaborate with the Continual Improvement and Operational Excellence teams to enhance Client Assurance processes, tools, and frameworks. Develop and execute improvement plans aligned with AHEAD's CX Quality Objectives, measuring outcomes through defined KPIs (e.g., time-to-resolution, CSAT, recurrence rates). Promote knowledge sharing, best practices, and proactive risk mitigation across teams to prevent future escalations. Client Communication & Advocacy Act as a trusted advisor and advocate for clients, ensuring transparent, empathetic, and outcome-oriented communication throughout the resolution process. Represent client perspectives in internal governance meetings and improvement forums. Reinforce client trust by ensuring accountability, responsiveness, and continuous follow-up until full closure. Governance, Metrics & Reporting Track and analyze escalation performance metrics including time-to-resolution, RCA completion, and post-resolution client satisfaction. Prepare and present executive summaries and performance insights to leadership and governance boards. Ensure alignment with AHEAD's Client Assurance Program, Quality, and Service Excellence standards. Contribute to quarterly and annual program reviews to highlight systemic improvements and quality outcomes. Education & Experience: Bachelor's degree in Engineering, Information Technology, Business, or related field (Master's preferred). 8+ years of experience in Client Experience, Technical Support, Quality Management, or Service Operations leadership roles within IT services or consulting. Proven success managing complex client escalations and driving cross-functional process improvement initiatives. Knowledge, Skills, & Abilities: Strong understanding of AHEAD's technology, cloud, and service delivery ecosystem. Expertise in RCA, CAPA, ITIL, and continual improvement methodologies (Lean, Six Sigma, or equivalent). Excellent leadership, facilitation, and executive communication skills. Analytical, data-driven thinker with the ability to translate insights into actionable improvements. Highly organized, with the ability to manage multiple priorities under pressure. Skilled at fostering a culture of accountability, learning, and continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits ****************************** for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
    $76k-102k yearly est. 19d ago

Learn more about Ahead USA jobs

Most common locations at Ahead USA