Advocates for Human Potential jobs - 49,959 jobs

Are you a seasoned IT professional with a passion for harnessing technology to drive meaningful change? At Advocates for Human Potential (AHP), we're on a mission to make a lasting impact through technology. AHP influences change in health and business systems to support vulnerable populationsfrom creating policy to engaging in ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events. Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management. As a Systems Administrator for AHP, you will be pivotal in the oversight and maintenance of critical IT infrastructure, including physical and virtual assets, telecommunication systems, and network components. Your IT expertise will help minimize downtime by ensuring stability, integrity, and efficient operations of our technology systems and will be critical in delivering a seamless working experience to our staff as we continue to grow. Responsibilities * Implement and administer the organizations Enterprise Asset Management (EAM) platform to ensure an accurate inventory of on-premises and cloud assets. * Administer, configure, deploy software, and inventory user endpoints and server assets. * Implement and act as the primary administrator of the organizations backup and disaster recovery platforms, including configuration, maintenance, monitoring, testing, repair, and secure recycling of backup media and devices. * Manage and execute data recovery operations. * Participate in the implementation of security hardening features to support compliance with regulatory and security frameworks such as CCPA, CPRA, GDPR, CIS18, and NIST CSF. * Participate in the implementation of identity and access management (IAM) protocols and associated cybersecurity features. * Participate in risk management assessments and mitigation planning. * Provide after-hours support for critical issues and incidents. * Oversee patch management processes to maintain system security and performance. * Develop and maintain comprehensive documentation of asset inventory, infrastructure, cloud resources, and SaaS platforms, including user and cost metrics. * Manage software license assignments to helpdesk staff and ensure license access compliance. * Deploy, configure, administer, and manage IT infrastructure (on-premises and cloud) to support business needs and ensure optimal performance in a cloud-first environment. * Maintain accurate inventory of all IT infrastructure components. * Monitor and manage health and performance of on-premises and cloud infrastructure. * Manage internal and external DNS records and wireless infrastructure. * Coordinate infrastructure upgrades and provide after-hours support for infrastructure-related critical incidents. * Procure, recycle, repair, and upgrade infrastructure equipment as needed. * Implement and manage Remote Monitoring and Management (RMM) platforms. * Administer and enhance Software-as-a-Service (SaaS) platforms. * Administer and support Voice over IP (VoIP) systems. * Manage software licensing operations including procurement, renewal, inventory tracking, and ensuring proper license assignment and usage. * Administer and configure user accounts, permissions, and management systems, including maintaining an accurate user account inventory. * Perform all other duties as assigned. Qualifications * Excellent documentation and troubleshooting methodologies. * Excellent communication and interpersonal skills. * Extensive experience with Microsoft Active Directory environments. * Strong experience with Microsoft Entra ID. * Strong experience with routing and switching concepts. * Relevant industry certifications (e.g., A+, Net+, CCNA, MCSA, etc.). * Hands-on work attitude and customer service experience. Education * Bachelors degree in information technology or equivalent professional experience. Experience * Minimum of 5 years of experience in IT system administration and infrastructure management roles. Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. We encourage individuals who believe they have the skills necessary to thrive on our team to apply for this role. Work Hours and Expectations: This is a full-time, exempt position. As such, the role is not eligible for overtime compensation under the Fair Labor Standards Act (FLSA). While the standard workweek is 40 hours, exempt employees are expected to work the hours necessary to fulfill the responsibilities of the position. This may include occasional evenings or extended hours during periods of high activity, critical deadlines, or special projects. Flexibility, accountability, and a results-oriented mindset are essential to success in this role. Location All work must be performed within the United States or its territories. Employees are required to reside in, and carry out their job responsibilities from, a location within the U.S. or a U.S. territory for the duration of their employment. Limited exceptions may be granted for short-term personal or business travel outside of these areas, subject to prior written approval and in compliance with company policy. Salary Range: $100,000 - $120,000 annually AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors including but not limited to location, experience, and education. The range listed is just one component of AHPs total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more. Work Authorization Requirement Applicants must be currently authorized to work in the United States on a full-time basis. AHP is currently unable to sponsor or take over sponsorship of employment visas. Work Environment and Physical Requirements This position is primarily sedentary and requires the ability to remain in a stationary position for extended periods while operating a computer and other standard office equipment. The role involves frequent communication via video conferencing, email, and other digital platforms. As such, employees must have access to a reliable and secure internet connection that supports remote work responsibilities, including video meetings and the use of cloud-based systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. AHP is an Equal Opportunity Employer and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. AHP is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to access or complete any part of the application process, the interview process, or to perform essential job functions, please get in touch with the Recruitment team at recruitment@ahpnet.com. Accommodation requests will be reviewed on a case-by-case basis and may apply depending on individual circumstances and job requirements. Disclaimer The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve or change over time to meet organizational needs. About AHP Advocates for Human Potential, Inc. (AHP) is a national consulting firm dedicated to improving behavioral health and human services systems since 1986. Headquartered in Sudbury, MA, with offices in Chicago, IL, Tampa, FL, Phoenix, AZ, and Pasadena, CA, AHP employs more than 350 staff across nearly 40 states. We partner with federal, state, and local agencies, community-based organizations, and commercial entities to drive change in health and business systems, supporting vulnerable populations from shaping policy to delivering hands-on, ground-level support. AHP helps organizations and individuals reach their full potential through a suite of services, including professional consulting, research, evaluation, and data analytics, technical assistance and training, as well as virtual solutions, publications, and events. Our areas of expertise span behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and childrens services, veterans support, healthcare reform, and population health management. AHP is proud to be certified as a Great Place to Work for nine consecutive years, a recognition based on extensive anonymous employee feedback. We are deeply committed to employee well-being and are actively engaged in fostering a workplace culture that supports work-life balance, self-care, and mental and emotional health. To learn more, visit