Room Reservationist
Remote Aimbridge Hospitality Job
The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting. This is a remote position.
Responsibilities
QUALIFICATIONS:
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly in a friendly efficient and courteous manner.
Be able to answer guest inquiries about hotel services facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
Communicate and work closely with the Sales Department concerning group bookings.
Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations to include V.I.P. reservations packages and discounts.
Compile and input all necessary information for the required Rooms Merchandising meetings.
Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Reservations Agent and assist as needed at front desk.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
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Sales Manager OEM
Aimbridge Hospitality Job In Sterling, VA
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel's revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure Business Travel Group SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
* High School diploma or equivalent required; previous Hotel Sales experience preferred.
* Must have a valid driver's license for the applicable state.
* Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
* Experience with professional selling skills desired: opening probing supporting closing
* Must be proficient in general computer knowledge especially Microsoft Office products
* Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
RESPONSIBILITIES:
* Effectively attain assigned sales and revenue goals as well as solicitation call goals.
* Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.
* Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.
* Monitor and evaluate trends within your market segment.
* Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
* Adheres to Aimbridge Hospitality's established regulations company standards sales standards and sales metrics related.
* Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
* Maintain strong visibility in local community and industry organizations as applicable.
* May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
* Attend daily/weekly/monthly meetings and any other functions required by management.
* Perform any other duties as requested by the General Manager or Director of Sales.
* Property Details
Hyatt House Sterling/Dulles Airport-North is your perfect extended stay hotel in Sterling, VA near Dulles Airport. This is about 27 miles from Washington, DC and at least a one hour drive.
Our Dulles accommodations close to Washington D.C. get visitors near all the Sterling area has to offer including George Mason University, Udvar Hazy Center, and Reston Town Center. Guests enjoy our many great amenities including free WiFi, breakfast, fitness center, seasonal outdoor pool, H Bar, and free shuttle service for IAD airport and 5 mile radius.
* Outdoor Pool & Whirlpool
* 24 Hour Business Center
* Fitness Center
* 3 Versatile Event Venues
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Room Attendant
Rockville, MD Job
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Stocks housekeeping bag to ensure that enough cleaning needs, equipment, and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Accurately marks clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when needed.
KNOWLEDGE, SKILLS & ABILITIES
• Bend and reach to dust, clean, and make beds and bathroom.
• Stand and walk for varying lengths of time, often long periods.
• Communication with guest and fellow co-workers throughout the day.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
PHYSICAL DEMANDS
• Lifting fifty (50) pounds maximum.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Hourly
Field Marketing Coordinator - Hawaii
Remote or Urban Honolulu, HI Job
Job Details Springboard Hospitality Honolulu - Honolulu, HI Full Time $57,000.00 - $63,000.00 Salary MarketingDescription
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
Primary mission:
You'll play an integral part in putting the properties first, ensuring they have the tools and resources to be as successful as possible. The Marketing Coordinator supports the development and execution of marketing strategies for our portfolio of hotels in the Hawaii region to attract new customers and retain existing ones. This role involves assisting with market research, coordinating campaigns, and implementing and executing marketing strategies to ultimately help the team deliver on desired performance measured by clear KPIs.
The person in this role works with the regional lead as well as stakeholders at hotels and within the corporate office as a marketing resource and collaborates to align internal and external partners and resources to support projects including web development, paid media and branding.
SCOPE OF WORK + TEAM
Reports to Manager, Field Marketing
Portfolio of 12+ hotels
Part of the Corporate Marketing Team
Location: Honolulu, HI (hybrid position)
RESPONSIBILITIES
Responsibilities
Assist in the execution of traditional and digital marketing campaigns across various channels.
Assist with compiling reports, making updates to websites and managing creative requests.
In collaboration with Manager and HQ Marketing team, assist with property-level campaigns that align to critical business needs within annual business plans
Coordinate content collection, collateral production, and delivery of assets with appropriate partners in creative, digital, lifestyle and social.
Participate in property marketing calls including preparing agenda, recapping notes as well as completing and following up on action items as appropriate.
Support the development of media communication plans and liaise with media outlets and advertising agencies as needed.
Brainstorm and contribute creative ideas for innovative marketing initiatives.
Provide support with market analysis to identify trends, challenges, and opportunities.
Draft content for hotels' email marketing program
Serve as a point of contact for community partnerships
Support PR and media relations with PR agency
Other duties as assigned.
Qualifications:
EXPERIENCE
Bachelor's degree in marketing, Communication, Business, or a related field preferred; Associate degree considered.
1-3 years of experience in marketing, preferably within the hospitality industry, or an equivalent combination of education and work experience.
Located within driving distance of the Honolulu office
Strong written and verbal communication skills.
Ability to prioritize tasks, manage multiple projects and meet deadlines.
Solid organizational skills including attention to detail and multitasking skills.
PREFERRED:
Hawaii destination and/or Hawaii hotel marketing experience
Experience with B2C and B2B marketing
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: Estimated 10-15%. As needed for hotel familiarization and to meet with colleagues.
Hours Required:
Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Attendance in Springboard Honolulu office minimum 4x per week
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
FULL TIME BENEFITS
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Maintenance Manager
Remote or Kailua, HI Job
Job Details Pacific 19 - KAILUA KONA, HI Management $70,000.00 - $100,000.00 Salary EngineeringDescription
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
Primary mission:
Maintain the hotels assets through ongoing preventative maintenance programs and ensures that all mechanical systems are operating in accordance with Springboard Hospitality standards. Promotes quality service to achieve maximum guest satisfaction.
SCOPE OF WORK + TEAM
Reports to General Manager
Supports Engineering department
RESPONSIBILITIES
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
Maintains rooms in optimal operating condition by performing repairs as needed. Repairs televisions, phones, clock radios, etc. Replaces or repairs damaged bathroom/kitchen fixtures and executes general plumbing as needed. Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch-up painting, etc. Repairs and maintains rooms heating/ventilating/air condition systems. Uses both power and hand tools regularly in a safe, efficient manner.
Understands the Room Preventative Maintenance Program. Prepares preventative maintenance cart for use each day. Performs preventative maintenance throughout the hotel; including both the front and heart of house, interior and exterior. Maintains the condition of hotel lobbies and public areas. Repairs furniture and decorations as necessary. Repairs carpet, tile and laminates as necessary. Repairs and maintains laundry/housekeeping equipment. Repairs/replaces windows and mirrors. Maintains exterior of buildings and grounds as necessary.
Maintains operating equipment in working condition by performing routine equipment checks and repairs.
Maintains inventory and orders supplies as needed.
Maintains and assists in the cleanliness of maintenance work areas.
Assists in the maintenance and cleaning of pool and spas; handling all pool chemicals in a safe manner.
Handles master set of keys in accordance to Springboard Hospitality standards for overall security of hotel.
Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift.
Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Report any unsafe conditions to the General Manager.
Qualifications
EXPERIENCE:
Prior Experience:
2+ minimum experience in building maintenance
Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC.
Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Education:
High School diploma or GED required; college degree preferred.
Subject Expertise:
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Set up machine and make name tags and signs.
Assist with maintenance of parking lot and snow removal as needed.
Make keys as requested
Perform special projects and other responsibilities as assigned.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bartender
Falls Church, VA Job
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Bartenders average $25/hr with tips and hourly wage!!
JOB SUMMARY
To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other server to supply to guests, and act as cashier for the lounge.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control.
• Maintains proper and adequate set-up of the bar daily. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, to balance all moneys.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
• Responsible for answering bar phone within three rings and correctly and courteously take room service orders. Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Beverage Personnel when need.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Basic English language writing skills necessary for completion of requisitions, and vouchers.
• Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.
PHYSICAL DEMANDS
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Thirty (30) pounds maximum.
• Constant standing & walking required
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Hourly
Catering Sales Coordinator - Virginian Lodge, WY
Remote or Jackson, WY Job
Job Details Virginian Lodge - Jackson Hole, WYDescription
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
We are looking for a dedicated, detail-oriented person with the desire to provide excellent customer service to join our staff! Someone who can plan and detail out meetings and events, communicate those details to other departments in the hotel, and then ensure everything comes together to provide an extraordinary experience for our guests. Previous experience is preferred.
Job Summary:
The Catering Sales Coordinator will be responsible for coordinating and executing group assignments. The focus of the role will be to ensure execution of all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions and payments. Communication skills are critical to this role as you act as a liaison between multiple departments to meet and exceed the needs and expectations of our clients. You will be required to participate in total hotel management activities and duties.
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
Maintain strong client relationships, promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.
Prepare and distribute concise resumes and banquet event orders that clearly represent a convention's requirements for all departments.
Maintain the integrity of sales management and property management systems including; Triple Seat, Opera Cloud, and Toast.
Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, payments, purchase orders and pre and post-meeting notes
Act as liaison for client throughout the duration of their conference create a positive meeting experience for the meeting planner and attendees.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Work with the hotel accounting department on all methods of payment, client responsibility for deposit schedules, payments and contractual obligations.
Basic administrative duties including, answering phones, interacting with clients, preparation of VIP arrivals, reporting.
Conduct tours of the hotel and banquet facilities and expose clients to facilities and services. Entertain qualified potential clients as necessary.
Assist the Sales department with implementation and achievement of quarterly goals and hotel Marketing Plan.
Maintain regular attendance in compliance with scheduling, which will vary according to the needs of the hotel. Nights and weekend may be required when group events or clients in house.
Providing Audio/Visual equipment assistance.
Responsible for linen ordering and inventory.
Ensure hotel costs are effectively controlled.
Maintain professional image at all times through appearance and adhering to dress code standards of personal appearance and grooming.
Other duties as assigned.
Experience and Skills
Bachelor's degree and/or 2+ years of hotel catering sales experience.
Knowledge of property management systems preferred, not mandatory
Experience with Triple seat Opera and other contact management applications.
Strong business communication skills, both written and verbal.
Working knowledge of computers and Microsoft office programs
Strong time management skills, and ability to work under pressure.
Strong understanding of negotiation and interpretation of contracts.
Knowledge of proper preparation and presentation of foods and beverage items.
Knowledge of banquet room setups and procedures.
Knowledge of Audio/Visual setups and processes.
Ability to effectively communicate and work with internal and external customers
Ability to adapt to changing work environments
Ability to quickly evaluate situations and provide alternatives and decide on a plan of action.
Ability to collect accurate information to solve problems effectively.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
GENERAL MANAGER - PLANTATION HALE SUITES (KAUAI)
Remote or Kapaa, HI Job
About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
Primary mission:
As the General Manager of Plantation Hale Suites, you will create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
SCOPE OF WORK + TEAM
* Reports to Executive Vice President of Operations
* Report to Executive Vice President concerning overall performance of property and accomplishments within the operation.
* Participate in community affairs and maintain positive public image for OLS Hotels & Resorts. Meet with potential and current clients and promote hotel.
RESPONSIBILITIES
* Perform administrative duties including: clearly defining operating objectives, setting goals, striving for continual performance and improvement, reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments; periodically review selling prices and implement changes to maximize profits.
* Oversees and coordinates Forecasts and Budgets, following specified procedures and meeting posted deadlines. Accountable to explain wide deviation from Forecast, particularly the Monthly Revised Forecast. Budgets must not be overspent and all major expenditures require approval from Regional Vice Presidents even after original board approval. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.
* Keep abreast of local, state and federal while ensuring that wage and hours laws, business taxes, liquor laws, need for permits and licenses, OSHA and EEOC requirements met and required records are maintained. Insist on the implementation of strong programs in relation to energy conservation, minority relations programs, safety and security, big four and other operated expenses. Supervise effective administration of programs and relentlessly seek ways to improve.
* Interview, hire supervise and counsel department heads and supervisors in the efficient operation of their respective area(s). Establish and maintain an effective training program for all departments to assure qualified service to our guests throughout the hotel. Meet with, develop and delegate improvement plans for operation and review performance of management team. Build and maintain a group of professional, competent, department heads and supervisors. Form a team that provides leadership to rank and file employees and develop an "Esprit de Corps" and all else engendered in good management that would provide the foremost service and facilities to the guest of the hotel under your direction.
* Physically tour and visually inspect property on a daily basis. Monitor cost control, properly condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with employees and customers. Have on hand a perpetual inventory describing each guests room condition. Submit and update detailed Rehabilitation program for each calendar year.
* Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. Develop and maintain aggressive and imaginative marketing and sales effort to increase hotel occupancy and to generate increased food and beverage sales.
Qualifications
EXPERIENCE:
* Prior Experience:
* Minimum of two (2) years' experience as General Manager preferred.
* Strong preference for experience in the Hawaii market.
* IT Expertise:
* Minimum of three-year experience as Executive Assistant Manager and/or Resident Manager. Experience in all phases of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.
* Education:
* College Degree or equivalent education, i.e., hotel Business College.
* Subject Expertise:
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
* Experience managing a condominium hotel, including AOAO management, rental programs and owner relations.
* AH & MA - Certified Hotel Administrator (CHA), CPR Certified and First Aid Training preferred.
* Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
* Must be service oriented with excellent customer service and sales skills
* Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
* Must be energetic and outgoing
* Must possess excellent interpersonal and organizational skills
* Must be able to follow directions with attention to detail, speed and accuracy
* Must be a team player with the ability to work under minimal supervision
* Must be able to multi-task in a fast-paced work environment
* Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
* Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
* Demonstrate a working knowledge of all company safety and security procedures.
* Travel required: As needed.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
* Competitive Base Salary
* Vacation & Paid Sick Leave
* Medical, Dental, Vision, Life, Pet Insurance
* 401K
* Costco Membership
* Bereavement Leave
* Management Contract Referral Program
* Education Assistance
* Employee Rates at all of Springboard Hospitality's 46+ Hotels
* Monthly Cell Phone Stipend
* Hotel Level Executive Bonus Program
* Lead Share Program
* Associate of the Month/Quarter & Company-wide Associate of the Year Programs
* Associate Referral Bonus Program
Springboard Hospitality Core Values:
* CONNECTED. We are plugged into people, technology and the cutting edge of culture.
* INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
* COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
* PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
* DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Front Office Manager
Remote or Fresno, CA Job
Job Details Piccadilly Inn - Fresno, CA $64,680.00 - $70,000.00 SalaryDescription
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
Primary mission:
Direct and supervise the daily operations of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.
SCOPE OF WORK + TEAM
Reports to General Manager
Perform special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Assist the General Manager in all areas requested and act in his/her place during his/her absence
RESPONSIBILITIES
Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.
Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly.
Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations.
Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.
Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Qualifications
EXPERIENCE:
Prior Experience:
2+ years of hospitality in a similar position; luxury hotel preferred.
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Education:
High School diploma or GED required; college degree preferred.
Subject Expertise:
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position
Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Laundry Attendant
Aimbridge Hospitality Job In Emporia, VA
Información disponible en español a continuación. The Laundry Attendant maintains constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting transporting sorting weighing loading and unloading (washers dryers and chutes) ironing folding storing and delivering. Cleans laundry machinery and laundry area.
El asistente de Lavandería es responsable de lavar toda la ropa de cama toallas servilletas y manteles sucios; así como de doblarlos y plancharlos. Responsable por todas las actividades de proceso de línea incluyendo colectar transportar separar pesar cargar y descargar maquinas planchado doblado almacenamiento y entrega. Mantener limpia la maquinaria y el área de lavandería.
Responsibilities
QUALIFICATIONS:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must be able to convey information and ideas clearly.
* Must work well in stressful high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be able to constantly push/pull laundry carts (empty and full) with potential weight between 50-400lbs (may vary by property)
* Must be able to occasionally pull linens from washer to dryer with potential weight between 25-150lbs (may vary by property).
Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares.
* Comunicar las informaciones e ideas en forma clara.
* Desempeñarse correctamente aun cuando haya sobrecarga de trabajo.
* Mantener la calma y objetividad en situaciones de sobrecarga de trabajo.
* Debe poder empujar / jalar constantemente los carros de lavandería (vacíos y llenos) con un peso potencial entre 50-400 lb (puede variar según la propiedad).
* Debe poder tirar ocasionalmente la ropa de cama de la lavadora a la secadora con un peso potencial entre 25-150 lb (puede variar según la propiedad).
RESPONSIBILITIES:
* Understand operation of washing machines and dryers.
* Wash and dry all dirty linens towels rags etc. as directed by management.
* Clean dryer filter daily and maintain all equipment as trained.
* Operate iron as per standard and ensure that it is shut off at the end of day (responsibility may vary by property).
* Fold linens/towels and stock linen carts as required.
* Always practice safe work habits to ensure safety to guests and fellow employees.
* Sweep and mop laundry floors storing all linens off the floor.
* Be familiar with all Aimbridge Hospitality's policies and house rules.
* Remove and sort dirty linens and towels from laundry carts.
* Keep laundry carts clean and free of debris.
* Stocks all linen closets throughout the hotel as applicable.
* Perform other tasks/jobs as assigned by the supervisor or manager.
* Property Details
The Hampton Inn Emporia hotel is located off I-95 and provides the perfect base for discovering Emporia. Travelers can schedule a visit to the beautifully restored Village View Historical Home and discover how a rural family lived in our area during the 1830s. From fishing, swimming and hiking to history and festivals, there is always something going on near our hotel in Emporia, VA.
Guests can host a meeting or important event for up to 90 guests in our meeting room, or catch up with work in the business center. They can relax in a comfortable guest room with a TV and free WiFi and unwind on a clean and fresh Hampton bed
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Housekeeping Manager OEM
Aimbridge Hospitality Job In Severn, MD
The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as supervising the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
* At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
* Supervisory experience required.
* Must be proficient in Windows operating systems Company approved spreadsheets and word processing
* Must have a valid driver's license for the applicable state.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
* Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
* Establish and maintain a key control system for the department.
* Operate radios efficiently and professionally in communicating with hotel staff.
* Ensure the proper use of radio etiquette within the housekeeping department.
* Monitor and direct all Housekeeping and Laundry personnel.
* Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).
* Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
* Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P's.
* Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
* Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
* Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
* Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
* Handle overall supervision of daily inspection for arriving V.I.P.'s.
* Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
* Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
* Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
* Conduct monthly and quarterly Housekeeping inventories on a timely basis.
* Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
* Participate in required M.O.D. coverage as scheduled.
* Ensure implementation of all Aimbridge Hospitality's policies and house rules.
* Train and review all 'House Safety' rules and procedures with Housekeeping staff.
* Motivate coach counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s.
* Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s.
* Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
* Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way.
* Attend monthly all-employee team meetings and any other functions required by management.
* Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
* Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.
* Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
* Focus the Housekeeping Department on its role in contributing to the guest service scores.
* Balance and clear the room status nightly comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
* Maintain and monitor 'Lost and Found' procedures and policies according to standards.
* Train all Housekeeping personnel to perform their duties to Aimbridge Hospitality standards using the steps to effective training accordig to Aimbridge Hospitality standards.
* Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
* Conduct daily morning meeting with staff.
* Conduct weekly walk through with General Manager and Property Engineer.
* Use the telephone and computer system for reporting and verifying room status.
* Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
* Properly store secure and issue supplies as needed to meet business demands.
* Complete all reports in a timely and efficient manner as required by management.
* Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
* Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
* Ensure completion of regular maintenance and cleaning projects on a biannual basis.
* Monitor all V.I.P.'s special guests and requests.
* Perform any other duties as requested by the General Manager.
Property Details
Residence Inn Arundel Mills BWI Airport in Hanover, Maryland, is centrally located in the BWI Business District near Northrop Grumman, L3, Verizon, Liberty Mutual- to name a few. Guests enjoy complimentary WiFi at our hotel to help them stay connected while they are away. They also enjoy the convenience of being just minutes from BWI Airport, Baltimore's Inner Harbor, Annapolis, Fort Meade and Washington, D.C. during every stay at one of the top All Suite hotels in Arundel Mills, MD. Plus, guests will find everything they need for shopping, dining, and entertainment just steps away at the Arundel Mills Mall and Maryland LIVE! Casino. From Medieval Times Dinner & Tournament to Cinemark Egyptian 24 and Bass Pro Shops, our Arundel Mills hotel's destination is central to it all. For a refreshing change of pace, we offer an outdoor pool, spa, multi-purpose Sports Court, billiard room and library. Guests can start their day with our complimentary hot breakfast buffet and join us for our evening Residence Inn Mix.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Part time Breakfast Attendant
Aimbridge Hospitality Job In Baltimore, MD
* $15.00/HR * 5am-12pm * PART-TIME The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.
Responsibilities
QUALIFICATIONS:
* Ability to perform job function with attention to detail speed and accuracy
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
* Must be able to obtain and provide Food Handlers card as required by city/county/state
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Ability to handle stressful situations in a calm professional manner
* Understanding of hotel products and guest services
* Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.
* Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
* Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
RESPONSIBILITIES:
* Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay
* Greet and seat guests at appropriate tables in a timely manner.
* Ensure quality control of menus with regard to cleanliness and appearance.
* Clear clean and reset tables/hotel spaces per client request or management instruction
* Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift
* Accommodate any special requests made by a guest or offer appropriate alternatives.
* Communicate with all departments regarding in house VIPs and any special requests/needs
* Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
* Ability to answer the telephone according to standards.
* Have a complete knowledge of standards of service for receiving a room service order.
* Have a thorough knowledge of menus and current specials in all applicable departments.
* Carry out cashiering functions in closing checks and end of shift paperwork.
* Perform opening and closing procedures and side work duties according to station rotation assignment.
* Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
* Perform any other duties or attend meetings as requested by management.
* Interact and occasionally have unsupervised contact with guests and/or colleagues
* Maintain a high level of trust and responsibility
* Represent the company with certain level of reputation and good character as well as exercise sound judgement
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical Dental and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Front Desk Agent
Falls Church, VA Job
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Hourly
House Attendant-Banquets
Aimbridge Hospitality Job In Alexandria, VA
Información disponible en español a continuación. The Banquet House Attendant is responsible for the set up tear down and maintenance of all meeting space. El Encargado de Banquetes del Hotel es el responsable de preparar desmontar y mantener toda la instalación dedicada a los salones y áreas de reuniones.
Responsibilities
QUALIFICATIONS:
+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.
+ Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
+ Must be able to convey information and ideas clearly.
+ Must be able to evaluate and select among alternative courses of action quickly and accurately.
+ Must work well in stressful high pressure situations.
+ Must maintain composure and objectivity under pressure.
+ Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares.
+ Comunicar las informaciones e ideas en forma clara.
+ Evaluar y seleccionar en forma rápida y precisa los mejores cursos de acción.
+ Desempeñarse correctamente aun cuando haya sobrecarga de trabajo.
+ Mantener la calma y objetividad en situaciones de sobrecarga de trabajo.
JOB RESPONSIBILITIES:
+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
+ Ensure the correct and timely set up of all Banquet Event Order functions.
+ Maintain the highest standards of cleanliness and sanitation throughout the banquet function space pre-function space and storage areas to include the carpets walls walks windows and heating/air conditioning units etc.
+ Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
+ Be familiar with fire exit and extinguisher location and follow all hotel safety rules.
+ Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
+ Notify management of any hazards.
+ Perform other tasks/jobs as assigned by the supervisor or manager.
+ Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes.
+ Preparar oportunamente todas las actividades relacionadas con los pedidos para banquetes.
+ Mantener totalmente limpios e higienizados el área de celebración de banquetes el espacio dedicado a la preparación de éste y todas las zonas de almacenamiento incluyendo las alfombras paredes pasillos ventanas unidades de calefacción y aire acondicionado etc.
+ Mantener la despensa totalmente organizada con todos los suministros necesarios para reuniones o actividades de servicio gastronómico.
+ Conocer la ubicación de las salidas de emergencia y extintores y acatar todas las reglas de seguridad del hotel.
+ Desmontar los equipos una vez finalizadas las actividades y asegurarse de que éstos y los suministros queden adecuadamente almacenados.
+ Avisar al gerente sobre cualquier peligro.
+ Llevar a cabo otra tarea según asignada por el supervisor o gerente.
Property Details
Blending elegance and comfort in the exclusive Carlyle section of Alexandria's Old Town, this hotel offers luxurious accommodations, and first-class amenities, only a short distance from the sites of Washington, D.C.
The Westin Alexandria is ideally located only 3 blocks from the King Street metro station, allowing guests to easily explore the surrounding area. Ronald Reagan National Airport and Interstate 495 are also nearby.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offering Daily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyWestin Alexandria
Posted Date3 days ago(1/8/2025 2:30 PM)
ID2025-365916
LocationUS-VA-Alexandria
CategoryBanquets
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality
Senior Sales Manager
Washington, DC Job
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Driftwood Hospitality Management is seeking a top tier Sales Manager, with Association and Convention Business sales experience in the Washington D.C./DMV Area. This would be a remote role, based in Chicago, selling for the Cocoa Beach Westin Resort, Spa, & Conference Center slated to open in 2027.
News on the property: *******************************************************************************************
JOB SUMMARY
As the local, on property sales contact for customers, the Senior Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
BUSINESS RESULTS
• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.
• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.
• Understands the overall market in which they sell - competitors' strengths and weaknesses, economic trends, supply, and demand, etc.
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.
• Conducts customer site inspections
• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
• Responds to incoming inquiries within their market segment within 4 hours.
• Closes the best opportunities for the hotel based on market conditions and hotel's needs.
• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.
• Creates sales contracts as required.
• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
GUEST SATISFACTION
• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.
LEADERSHIP
…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.
BUILDING RELATIONSHIPS
…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
• Treats people fairly, with dignity and respect.
• Works to meet goals in a manner that does not disadvantage other employees or groups.
• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
• Listens and responds to others.
• Is interested in other's views even if they counter own views.
MANAGING WORK EXECUTION
…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.
• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Effectively uses sales resources and administrative/support staff.
• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.
ORGANIZATIONAL LEARNER
…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.
KNOWLEDGE, SKILLS & ABILITIES
Experience
• Must have (3+) years of progressive sales experience.
• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
Skills and Knowledge
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi and Delphi Diagrams).
• Must be able to “Knock on doors” to get the business
• Knows how to conduct research on the Internet.
• Weekly prospecting and soliciting goals
• Uncovering new customers
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, and banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department
• Knowledge of AV products and services at both hotels
• Knowledge of contract management and legalities
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relation skills
• Strong presentation and platform skills
• Strong organization skills
• Strong “Closing skills”
Area Director Revenue - Remote Eligible!
Aimbridge Hospitality Job In Plano, TX Or Remote
The role of the Area Director of Revenue is to identify and maximize all potential revenue opportunities for assigned hotel(s). This role will provide direction and support to property teams in the maximization of revenue (RevPAR and RevPAR Index) profit and market share through leadership in the revenue management processes associated with inventory management pricing business opportunity analysis demand projections and revenue forecasting. This role will provide integral support daily to the team for both long-term and short-term goals system reporting and tools and accurate forecasting to maximize the total revenue and profitability for the hotel(s) they support. The position is responsible for data analysis and the development of revenue strategies associated with transient and group market mix and segmentation e-commerce and sleeping room pricing in accordance with the Revenue Management SOPs strategic plan and annual operating plan for the hotel.
Responsibilities
QUALIFICATIONS:
* High school diploma or equivalent is required.
* At least 3 years of progressive experience in a hotel or a related field required; or a 4-year college degree in business statistics revenue management or hospitality and at least 1 year of related experience.
* Knowledge in Microsoft Office Products with a prerequisite in Excel formulating and reporting.
* Understanding of general hotel operations and the philosophy of yield management.
* Knowledge of branded or similar PMS system internet and travel websites and industry specific reports including Travelclick and STR desired.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Use critical thinking skills to investigate changes in demand pace production and channel/source contribution to anticipate a response and ensure communication of critical information.
* Excellent presentation written and verbal communication to convey information and ideas clearly.
* Strong organizational management and ability of handling multiple responsibilities at any given time
* Approach all encounters with owners guests and associates in a friendly objective and service-oriented manner.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage professional safe and efficient operations.
RESPONSIBILITIES:
*
* Set manage and collaborate with GM/DOS to input appropriate yield controls to maximize hotel's revenue from all distribution channels.
* Coordinate with the front office team to maximize revenue through effective inventory management upselling and sell-out efficiency
* Collaborate with Sales and Marketing to provide consultation on strategies for negotiating and booking optimal group and catering business as well as to ensure hotel meeting space is properly utilized to maximize room and food and beverage revenue potential.
* Manage brand/third-party channels and relationships by working with OTA market managers on promotions and market exposure; follow up to analyze ROI on any paid placements or marketing programs to ensure the hotel is maximizing revenue.
* Clearly relays items/actions discussed during daily/weekly/monthly meetings and distributes meeting notes (and applicable reports) to all appropriate stakeholders in a timely manner; will be required to facilitate meetings as well.
* Effectively leverage manage and maintain the applicable Sales & Revenue Management system(s) daily operations forecasting support and reporting in accordance with hotel and brand Revenue Management Standards as applicable.
* Analyze applicable revenue reports to make Yield Management decisions and update respective inventory and rate information directly through the system(s) when necessary. Perform displacement analysis to support group sales decisions and communicate highlights and/or action plan recommendations to Revenue leadership.
* Place test calls to ensure accuracy of rate quoting restrictions and selling approach.
* Ensure accurate preparation and analysis of market segmentation reports production reports source contribution analysis daily pick-up reports and pace summaries. Own the compilation distribution and interpretation of sales and revenue data.
* Analyze and review monthly and weekly STR Report results understanding gains or losses of RevPAR Index and applying this knowledge to impact and predict future results and further help develop proactive strategies to gain share against the competition.
* Develop monitor and adjust group pricing strategies preferred patterns and need periods where necessary.
* Serve as key contact for questions with regard to system use and/or revenue management principles. May provide in-person training as required.
* Engage in the annual BT pricing process. Provide data analysis of production trends and pricing guidance to hotels to ensure alignment to annual revenue goals.
* In partnership with the strategy team provide support and guidance for daily weekly and monthly 30-60-90 day forecast and annual budget. May assist with data entry in the event of vacancy or needed coverage.
* Depending upon portfolio type may be involved in financial review and/or business review meetings with ownership group(s).
* Perform special projects participate on task force and/or committees trainings and other responsibilities as assigned.
Property Details
Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
MAINTENANCE MANAGER
Remote or Kailua, HI Job
About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. ***************************************
Primary mission:
Maintain the hotels assets through ongoing preventative maintenance programs and ensures that all mechanical systems are operating in accordance with Springboard Hospitality standards. Promotes quality service to achieve maximum guest satisfaction.
SCOPE OF WORK + TEAM
* Reports to General Manager
* Supports Engineering department
RESPONSIBILITIES
* Respond to and handle guest requests in a courteous, efficient, safe manner.
* Perform preventive maintenance and necessary repairs all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
* Maintains rooms in optimal operating condition by performing repairs as needed. Repairs televisions, phones, clock radios, etc. Replaces or repairs damaged bathroom/kitchen fixtures and executes general plumbing as needed. Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch-up painting, etc. Repairs and maintains rooms heating/ventilating/air condition systems. Uses both power and hand tools regularly in a safe, efficient manner.
* Understands the Room Preventative Maintenance Program. Prepares preventative maintenance cart for use each day. Performs preventative maintenance throughout the hotel; including both the front and heart of house, interior and exterior. Maintains the condition of hotel lobbies and public areas. Repairs furniture and decorations as necessary. Repairs carpet, tile and laminates as necessary. Repairs and maintains laundry/housekeeping equipment. Repairs/replaces windows and mirrors. Maintains exterior of buildings and grounds as necessary.
* Maintains operating equipment in working condition by performing routine equipment checks and repairs.
* Maintains inventory and orders supplies as needed.
* Maintains and assists in the cleanliness of maintenance work areas.
* Assists in the maintenance and cleaning of pool and spas; handling all pool chemicals in a safe manner.
* Handles master set of keys in accordance to Springboard Hospitality standards for overall security of hotel.
* Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
* Make rounds of the hotel property to ensure everything is in working order.
* Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift.
* Document all parts used and parts needed to be purchased.
* Handle elevator breakdowns.
* Report any unsafe conditions to the General Manager.
Qualifications
EXPERIENCE:
* Prior Experience:
* 2+ minimum experience in building maintenance
* Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC.
* Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
*
* IT Expertise:
* Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
* Education:
* High School diploma or GED required; college degree preferred.
* Subject Expertise:
* Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
* Set up machine and make name tags and signs.
* Assist with maintenance of parking lot and snow removal as needed.
* Make keys as requested
* Perform special projects and other responsibilities as assigned.
OTHER EXPECTATIONS:
* Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
* Demonstrate a working knowledge of all company safety and security procedures.
* Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
* Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
* Competitive Base Salary
* PTO
* Medical, Dental, Vision, Life, Pet Insurance
* 401K
* Costco Membership
* Bereavement Leave
* Management Contract Referral Program
* Education Assistance
Additional Per Position
* Employee Rates at all of Springboard Hospitality's 35+ Hotels
* Monthly Cell Phone Stipend
* Dry Cleaning Services
* Hotel Level Executive Bonus Program
* Retention Bonuses
* Lead Share Program
* Associate of the Month/Quarter & Company-wide Associate of the Year Programs
* Associate Referral Bonus Program
Springboard Hospitality Core Values:
* CONNECTED. We are plugged into people, technology and the cutting edge of culture.
* INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
* COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
* PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
* DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Housekeeping Suite Attendant FT
Remote or West Hollywood, CA Job
Job Details Le Parc Suite Hotel - West Hollywood, CA $20.00 - $22.00 HourlyDescription
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.
***************************************
Primary mission:
This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.
SCOPE OF WORK + TEAM
Reports to Director of Housekeeping/Executive Housekeeper/ Housekeeping Manager
Supports the Housekeeping team
RESPONSIBILITIES
Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
Clean bathroom counters, floors, showers/tub in the prescribed manner.
Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
Qualifications
Adapt to workload based on hotel occupancy.
Multitask, organize and prioritize tasks on an hourly and daily basis.
Work well with others in a team environment.
Work well under time constraint- clear thinking and remaining calm.
Perform job duties with attention to detail, speed and efficiency.
Follow directions effectively.
Work with minimal supervision.
Maintain confidentiality of guest and hotel information
EXPERIENCE:
Prior Experience:
1+ experience in hospitality preferred or equivalent establishment (required)
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Education:
High School diploma or GED required; college degree preferred.
Subject Expertise:
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
Sales Coordinator
Aimbridge Hospitality Job In Sterling, VA
Assist Director of Sales Sales Managers and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales.
Responsibilities
QUALIFICATIONS:
* High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
* Ability to type 55 wpm
* Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB RESPONSIBILITIES:
* Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.
* Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
* Maintains high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
* Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintains Sales files in an organized fashion and as per specified standards.
* Maintains Accounts Coverage Program as applicable.
* Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
* Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
* Types sales contracts BEO's correspondence reports forms directs mail pieces etc. as needed by sales team.
* Maintains lead log and lead statistics to be used for strategic outbound sales.
* Maintains Sales system (i.e. Delphi SalesPro etc.) docs and ensures consistent accurate and working properly.
* Assists managers on creative projects including proposals direct mail pieces invitations special events etc.
* Maintains timely and effective paper flow and communication within department and to other departments.
* Maintains flow of sales contracts through proper distribution to client team and to appropriate dept. head.
* Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
* Works with Sales leadership to detail upcoming functions as needed obtain guarantees confirm arrangements etc.
* Distributes BEO's Changes Rooming Lists Signed Contracts Revisions etc. to appropriate departments as it relates to meeting and groups.
* Assists guests and clients with small changes requests etc. and completes needed paperwork for Manager.
* Conducts site inspections for the department as needed
* Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
* Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
* Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
* Calls clients for guarantee numbers for functions 72 hours prior creates/closes house accounts and complete AV order.
* Organizes in house deliveries amenities welcome letters transportation schedules etc. as needed.
* Attends Sales Meetings and take minutes type and distribute accordingly.
* Others items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
* Familiar with all Aimbridge Hospitality sales policies and house rules.
* Ensures Associates are at all times attentive friendly helpful and courteous to all guests managers and fellow Associates.
* Any other duties as assigned by DOS specific to respective property.
* Property Details
Hyatt House Sterling/Dulles Airport-North is your perfect extended stay hotel in Sterling, VA near Dulles Airport. This is about 27 miles from Washington, DC and at least a one hour drive.
Our Dulles accommodations close to Washington D.C. get visitors near all the Sterling area has to offer including George Mason University, Udvar Hazy Center, and Reston Town Center. Guests enjoy our many great amenities including free WiFi, breakfast, fitness center, seasonal outdoor pool, H Bar, and free shuttle service for IAD airport and 5 mile radius.
* Outdoor Pool & Whirlpool
* 24 Hour Business Center
* Fitness Center
* 3 Versatile Event Venues
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Laundry Attendant
Aimbridge Hospitality Job In Emporia, VA
Información disponible en español a continuación. The Laundry Attendant maintains constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting transporting sorting weighing loading and unloading (washers dryers and chutes) ironing folding storing and delivering. Cleans laundry machinery and laundry area.
El asistente de Lavandería es responsable de lavar toda la ropa de cama toallas servilletas y manteles sucios; así como de doblarlos y plancharlos. Responsable por todas las actividades de proceso de línea incluyendo colectar transportar separar pesar cargar y descargar maquinas planchado doblado almacenamiento y entrega. Mantener limpia la maquinaria y el área de lavandería.
Responsibilities
QUALIFICATIONS:
+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.
+ Must be able to convey information and ideas clearly.
+ Must work well in stressful high pressure situations.
+ Must maintain composure and objectivity under pressure.
+ Must be able to constantly push/pull laundry carts (empty and full) with potential weight between 50-400lbs (may vary by property)
+ Must be able to occasionally pull linens from washer to dryer with potential weight between 25-150lbs (may vary by property).
Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares.
+ Comunicar las informaciones e ideas en forma clara.
+ Desempeñarse correctamente aun cuando haya sobrecarga de trabajo.
+ Mantener la calma y objetividad en situaciones de sobrecarga de trabajo.
+ Debe poder empujar / jalar constantemente los carros de lavandería (vacíos y llenos) con un peso potencial entre 50-400 lb (puede variar según la propiedad).
+ Debe poder tirar ocasionalmente la ropa de cama de la lavadora a la secadora con un peso potencial entre 25-150 lb (puede variar según la propiedad).
RESPONSIBILITIES:
+ Understand operation of washing machines and dryers.
+ Wash and dry all dirty linens towels rags etc. as directed by management.
+ Clean dryer filter daily and maintain all equipment as trained.
+ Operate iron as per standard and ensure that it is shut off at the end of day (responsibility may vary by property).
+ Fold linens/towels and stock linen carts as required.
+ Always practice safe work habits to ensure safety to guests and fellow employees.
+ Sweep and mop laundry floors storing all linens off the floor.
+ Be familiar with all Aimbridge Hospitality's policies and house rules.
+ Remove and sort dirty linens and towels from laundry carts.
+ Keep laundry carts clean and free of debris.
+ Stocks all linen closets throughout the hotel as applicable.
+ Perform other tasks/jobs as assigned by the supervisor or manager.
+ Property Details
The Hampton Inn Emporia hotel is located off I-95 and provides the perfect base for discovering Emporia. Travelers can schedule a visit to the beautifully restored Village View Historical Home and discover how a rural family lived in our area during the 1830s. From fishing, swimming and hiking to history and festivals, there is always something going on near our hotel in Emporia, VA.
Guests can host a meeting or important event for up to 90 guests in our meeting room, or catch up with work in the business center. They can relax in a comfortable guest room with a TV and free WiFi and unwind on a clean and fresh Hampton bed
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offering Daily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHampton Inn Emporia
Posted Date4 weeks ago(12/16/2024 3:37 PM)
ID2024-363576
LocationUS-VA-Emporia
CategoryHousekeeping/Laundry
TypeRegular
StatusPart-Time
Company : NameAimbridge Hospitality