Night Auditor jobs at Aimbridge Hospitality - 161 jobs

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Suite, Audit, Retail

Hotel :Hilton Charlotte Airport 2800 Coliseum Centre Drive. Charlotte, NC 28217 Part time. Compensation Range : $17.30-19.00/hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specifi Night Auditor, Auditor, Night Shift, Accounting, Audit

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Suite, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Garden, Night, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Audit, Retail

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Run audit reports and journals from all credit card and computer systems. · Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations. · Make corrections and adjustments and handle any computer issues that may arise. · Ensure all reports and back-up vouchers are complete and filed properly. · Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. · Review and correct discrepancies in the Front Desk System. · Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. · Ability to communicate effectively with guests, vendors, and other associates. · Ability to adhere to all applicable Federal, state, local, safety, and health standards. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Other duties may be assigned by the immediate supervisor or General Manager. Requirements · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Must have a comprehensive knowledge of service standards, guest relations, and etiquette. · Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. · Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. · Must have excellent mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · At least one year of relevant experience required. · CPR training and first aid training preferred. · Additional language ability preferred. EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Requirements Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: Hotel PMS operating system experience preferred. IHG Experience preferred. Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. Must have excellent mathematical and computer skills. At least one year of relevant experience preferred. CPR training and first aid training preferred. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels , we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Front Desk Operations: Perform guest check-in and check-out processes efficiently and accurately. Provide excellent customer service, addressing guest inquiries, requests, and concerns. Manage reservations and ensure all guest information is accurate in the system. Assist with guest needs, including wake-up calls, room changes, and additional amenities. Handle guest issues professionally and work to resolve them promptly. Night Audit Functions: Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges. Reconcile daily revenue, verify postings, and resolve discrepancies. Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management. Close the day's financial activities and generate the Daily Flash Report. Ensure compliance with hotel policies and procedures across all operating departments. Accounting and Financial Controls: Maintain financial records, including guest ledgers, accounts receivable, and accounts payable. Process and review invoices for accuracy before forwarding them to accounting. Assist with month-end financial reporting and statements. Monitor and control cash handling procedures, ensuring secure storage of funds. Follow all hotel accounting and financial policies, procedures, and controls. Night Safety and Security: Maintain a secure environment for guests and employees throughout the night. Monitor hotel access and ensure the safety of property and guests. Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols. Responsible Business Practices: Adhere to Maya Hotels' policies, procedures, and Code of Ethics. Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy-a smile is considered part of the uniform. Promote a safe working environment, practice proper cash handling, and comply with safety regulations. Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred. Experience: Previous experience in front office operations or night audit roles is desirable. Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today, we look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels, we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Front Desk Operations: Perform guest check-in and check-out processes efficiently and accurately. Provide excellent customer service, addressing guest inquiries, requests, and concerns. Manage reservations and ensure all guest information is accurate in the system. Assist with guest needs, including wake-up calls, room changes, and additional amenities. Handle guest issues professionally and work to resolve them promptly. Night Audit Functions: Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges. Reconcile daily revenue, verify postings, and resolve discrepancies. Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management. Close the day's financial activities and generate the Daily Flash Report. Ensure compliance with hotel policies and procedures across all operating departments. Accounting and Financial Controls: Maintain financial records, including guest ledgers, accounts receivable, and accounts payable. Process and review invoices for accuracy before forwarding them to accounting. Assist with month-end financial reporting and statements. Monitor and control cash handling procedures, ensuring secure storage of funds. Follow all hotel accounting and financial policies, procedures, and controls. Night Safety and Security: Maintain a secure environment for guests and employees throughout the night. Monitor hotel access and ensure the safety of property and guests. Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols. Responsible Business Practices: Adhere to Maya Hotels' policies, procedures, and Code of Ethics. Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy-a smile is considered part of the uniform. Promote a safe working environment, practice proper cash handling, and comply with safety regulations. Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred. Experience: Previous experience in front office operations or night audit roles is desirable. Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today, we look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Job Description We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Virginia. Compensation & Benefits: - Competitive salary based on experience - Employee discounts on hotel stays Responsibilities: - Conduct night audit procedures to balance and reconcile daily financial transactions - Process and post guest charges, payments, and adjustments accurately and efficiently - Prepare daily reports and distribute to appropriate hotel departments and management - Maintain accurate records of cash, credit, and debit transactions during shift - Respond to and resolve guest inquiries and concerns in a timely and professional manner - Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met - Follow all safety and security procedures and report any potential hazards or incidents - Assist with other front desk duties and projects as needed Requirements: - High school diploma or equivalent; college degree in hospitality or related field preferred - 1-2 years of experience in hotel front office or accounting position - Proficient in Microsoft Office and property management systems (PMS) - Strong communication and customer service skills - Ability to work independently and handle multiple tasks with attention to detail - Flexibility to work overnight shifts and weekends as needed - Must be able to lift up to 25 pounds and stand/walk for extended periods of time - Knowledge of hotel policies, procedures, and regulations is a plus EEOC Statement: Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Position Summary The Night Auditor is responsible for overseeing hotel operations during overnight hours, balancing and closing daily financial transactions, and providing exceptional guest service at the front desk. This role combines front desk responsibilities with accounting and reporting functions to ensure an accurate transition between business days. Currently schedule would be Monday, Tuesday, and Wednesday; however, subject to change based upon Hotel's business levels. Key Responsibilities Guest Services Greet, check in, and check out guests in a courteous and professional manner Address guest inquiries, concerns, and service requests promptly Handle late arrivals, early departures, and room changes Ensure guest security and safety during overnight hours Night Audit & Accounting Balance and reconcile daily revenue, cash, credit cards, and room charges Complete end-of-day procedures and close the hotel's financial systems Prepare and distribute daily audit reports for management Identify and resolve discrepancies in accounts or transactions Ensure compliance with internal accounting controls and procedures Operational Oversight Monitor hotel activity overnight and act as the manager on duty Coordinate with housekeeping, maintenance, and security as needed Respond to emergencies and follow established safety protocols Ensure front desk and lobby areas remain clean, organized, and presentable Qualifications Qualifications Required High school diploma or equivalent Previous hotel front desk, night audit, or hospitality experience preferred Basic accounting or cash-handling experience Proficiency with hotel property management systems (PMS) Strong attention to detail and numerical accuracy Ability to work independently and remain alert overnight Preferred Prior night audit experience Experience in full-service or upscale hotel environments Familiarity with POS systems and reporting tools Skills & Competencies Excellent customer service and communication skills Strong problem-solving and decision-making abilities Dependability and integrity Ability to multitask and manage time effectively Professional demeanor and appearance Physical & Work Requirements Ability to stand for extended periods Ability to lift up to 25 lbs occasionally Willingness to work overnight shifts, weekends, and holidays Compensation & Benefits Competitive hourly pay Employee travel discounts Health, dental, and vision benefits (where applicable) Parking program Provided meals EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Description We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Salem Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Salem Virginia. Compensation & Benefits: - Competitive salary based on experience - Employee discounts on hotel stays Responsibilities: - Conduct night audit procedures to balance and reconcile daily financial transactions - Process and post guest charges, payments, and adjustments accurately and efficiently - Prepare daily reports and distribute to appropriate hotel departments and management - Maintain accurate records of cash, credit, and debit transactions during shift - Respond to and resolve guest inquiries and concerns in a timely and professional manner - Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met - Follow all safety and security procedures and report any potential hazards or incidents - Assist with other front desk duties and projects as needed Preferences: - High school diploma or equivalent; college degree in hospitality or related field preferred - 1-2 years of experience in hotel front office or accounting position - Proficient in Microsoft Office and property management systems (PMS) - Strong communication and customer service skills - Ability to work independently and handle multiple tasks with attention to detail - Flexibility to work overnight shifts and weekends as needed - Must be able to lift up to 25 pounds and stand/walk for extended periods of time - Knowledge of hotel policies, procedures, and regulations is a plus EEOC Statement: Salem Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.

We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Salem Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Salem Virginia. Compensation & Benefits: - Competitive salary based on experience - Employee discounts on hotel stays Responsibilities: - Conduct night audit procedures to balance and reconcile daily financial transactions - Process and post guest charges, payments, and adjustments accurately and efficiently - Prepare daily reports and distribute to appropriate hotel departments and management - Maintain accurate records of cash, credit, and debit transactions during shift - Respond to and resolve guest inquiries and concerns in a timely and professional manner - Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met - Follow all safety and security procedures and report any potential hazards or incidents - Assist with other front desk duties and projects as needed Preferences: - High school diploma or equivalent; college degree in hospitality or related field preferred - 1-2 years of experience in hotel front office or accounting position - Proficient in Microsoft Office and property management systems (PMS) - Strong communication and customer service skills - Ability to work independently and handle multiple tasks with attention to detail - Flexibility to work overnight shifts and weekends as needed - Must be able to lift up to 25 pounds and stand/walk for extended periods of time - Knowledge of hotel policies, procedures, and regulations is a plus EEOC Statement: Salem Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Also works as a front desk agent during shift as needed. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Virginia. Compensation & Benefits: - Competitive salary based on experience - Employee discounts on hotel stays Responsibilities: - Conduct night audit procedures to balance and reconcile daily financial transactions - Process and post guest charges, payments, and adjustments accurately and efficiently - Prepare daily reports and distribute to appropriate hotel departments and management - Maintain accurate records of cash, credit, and debit transactions during shift - Respond to and resolve guest inquiries and concerns in a timely and professional manner - Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met - Follow all safety and security procedures and report any potential hazards or incidents - Assist with other front desk duties and projects as needed Requirements: - High school diploma or equivalent; college degree in hospitality or related field preferred - 1-2 years of experience in hotel front office or accounting position - Proficient in Microsoft Office and property management systems (PMS) - Strong communication and customer service skills - Ability to work independently and handle multiple tasks with attention to detail - Flexibility to work overnight shifts and weekends as needed - Must be able to lift up to 25 pounds and stand/walk for extended periods of time - Knowledge of hotel policies, procedures, and regulations is a plus EEOC Statement: Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.