Air transportation specialist job description

We are currently hiring talented Air Ticketing Specialists to join our busy North American Shared Services team. Be a part of an exciting group of individuals who have exemplary customer service skills, have an eagle eye for details, and love the challenge of working with multiple clients. This exciting and fast paced environment favours candidates that like problem solving, have solid industry knowledge, enjoy working hard in a collegial setting and who take pride in delighting their stakeholders. If you are satisfied with just fulfilling each request as they come, stop here!

As Air Ticketing Specialist you will be responsible for the processing of ticketing requests submitted by agents as well as responding to service desk enquiries submitted for assistance with booking, pricing, air contract questions or any related airline queries. Travel Edge has invested heavily in our in-house reservation system ADX, and the successful candidate will be part of the team responsible for ADX fulfillment for all bookings issued as BSP and ARC. Our team members strive to provide consultative and cost-effective solutions for our clients. Our top-tier team has a “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered to make decisions that are best for our clients.
Why work for us?

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While TripArc offers great perks, it's not just the benefits that make our culture great. It's the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

Responsibilities

Answer service desk tickets from agents to assist with ticketing, itinerary building, pricing options, contract questions, waivers and favors and anything else airline related. The emphasis is on pro-active selling of the preferred suppliers and finding the option that meets the agent's needs to obtain the best utilization of contracts.

Maintain up to date knowledge of all Air Contracts with all preferred suppliers to advise agents of their profit opportunities and to ensure ticketing is directed to the correct ARC for utilization purposes.

Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net fare pricing options; also taking commission opportunities into consideration.

Process ticket requests from agents in multiple GDS systems including exchanges and refunds. Initially all training will be in Sabre GDS and then progress to Amadeus.

ADX fulfillment including manual ticketing when needed as well as all intervention needed on existing bookings.

Utilize excellent customer service skills to assist agents in resolving issues with their customer's travel arrangements.

Maintain personal agent queues for automated QC & schedule changes.

The Leidos Civil Group has an opening for an Airworthiness Specialist to support the Federal Aviation Administration Office of Aviation Data Systems Branch.

The Airworthiness Specialist will utilize their expertise in Aircraft Maintenance to support the branch's mission of collection, storage and distribution of aviation safety data. The selected candidate will work with various stakeholders including airlines and FAA SMEs.
Specific duties will include:

* Provide analysis support to ensure new and existing aircraft, engine, and propeller models collected are in a standard and acceptable format.
* Provide automation and data quality support for the collection and analysis of data related to abnormal and/or potentially unsafe mechanical conditions in aircraft.
* Provide support to analyze and verify information in the system through research of aviation regulations, orders, manuals, technical publications or specifications, edit, correct, and/or supplement information to maintain data credibility.
* Provide support to ensure accuracy and completeness of coded aviation service documents entered into the system of record.
* Provide support to analyze, review, and comply with all FAA/AFS policies, regulations (FARs), procedures concerning fire, safety, environmental protection, identification, security, conduct, limited access areas, proprietary rules, and release ability of data.
* Provide support to clarify any inadequate or missing information within the application.

Qualifications:

* Bachelor's degree from an accredited university in Aviation or related degree or a minimum of 2 years' equivalent related experience in aviation maintenance
* Airframe and/or Powerplant Mechanic Certificate
* Demonstrated strong technical, research, and data analytical skills
* Exceptional written and verbal communication skills
* Excellent logic and critical thinking skills
* Directly related work experience and a firm understanding of repair cards and Structural Repair Manuals (SRM)
* Structured, analytical approach to problem solving
* Ability to work in a fast-paced, deadline-oriented environment with minimal direction/guidance
* Understanding of data integrity and a keen eye for identifying discrepancies
* Exceptional written and verbal communication skills
* Knowledge of Microsoft Office, especially Word, Excel, & Access at a proficient level
* Experience providing quality User Support and Customer Service

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies" Leidos...We strive to make the complex clear.

Pay Range:

Pay Range $60,450.00 - $93,000.00 - $125,550.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

Covid Guidance for the US

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.

About Leidos

Leidos is a Fortune 500 technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.