Staff, Advanced Analytics, Community Support AI Assistant
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
We are looking for a hands-on staff advanced analyst who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.
The Difference You Will Make:
Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.
Drive day to day product analytics and build scalable analytical solutions
Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience.
A Typical Day:
Owning the product analytics roadmap, prioritization & delivery of solutions in the Contact Center Product space.
Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines.
Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness
Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows.
Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations.
Translate insights into strategic recommendations for senior leaders; shape product priorities through data.
Your Expertise:
12+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
Strong expertise in Python, SQL, A/B testing platforms and best practices
Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc
Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy).
Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices
Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.
Experience designing and building metrics, from conception to building prototypes with data pipelines
Familiarity with vector stores, embeddings, prompt instrumentation, and structured logging of LLM interactions would be a plus
Contact center domain and market place domain knowledge would be a plus
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$72k-104k yearly est. Auto-Apply 60d+ ago
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Market Lead
Airbnb, Inc. 4.6
Airbnb, Inc. job in Los Angeles, CA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Difference You'll Make
As a Market Lead, you will drive the health, growth, and overall performance of Airbnb's Hotel supply in Los Angeles. Your responsibilities will span acquiring and managing high-quality hotel inventory, strengthening strategic partnerships, and elevating Airbnb's market presence. Leveraging deep local market expertise and a strong understanding of Airbnb's mission, you will develop and execute scalable supply strategies.. Through cross-functional collaboration and strong partner relationships, you will ensure long-term market success and create a best-in-class experience for hotels and guests.
A Typical Day
* Establish and nurture strong, long-term relationships with hotel owners, management companies, and strategic hospitality partners which includes conducting market visits, business reviews, and optimization calls
* Partner closely with the Senior Account Executive to contribute LA market trends and demand data to identify supply gaps so the targeted acquisition strategy will yield new high quality hotels within your region.
* Achieve supply targets and key performance indicators (KPIs) such as adoptions and conversions on different supply levers.
* Build deep relationships with key hotel decision markets across chains, independents and a variety of key brands.
* Educate partners on product updates, gather insights, and communicate feedback to internal teams.
* Use data to identify growth opportunities, address operational challenges, and allocate resources effectively.
* Build scalable frameworks, reporting tools, and playbooks that improve availability, performance, and partner outcomes.
* Collaborate with SalesOps, RevOps, Enablement, and global peers to launch initiatives and deliver executive-ready reporting.
* Lead innovative, localized engagement efforts to strengthen market influence and competitiveness.
* Provide technical guidance on API connectivity to ensure seamless partner and guest experiences.
* Represent Airbnb in external meetings and at industry conferences to reinforce our presence and credibility.
* Serve as the voice of the Los Angeles hotel market internally, synthesizing local insights and communicating partner needs to cross-functional stakeholders (e.g., Product, Communications, Policy, Legal, Tax, and Customer Support) to ensure sustainable market growth.
* Contribute to the development of playbooks, best practices, and scalable processes for hotel supply management across North America and act as a player coach to junior team members.
Your Expertise
* 10+ years of experience in sales, account management, or team leadership, with a strong track record building and growing strategic hotel relationships.
* Background in hotels, travel, hospitality, or online marketplaces is required.
* Demonstrated success managing complex accounts and scaling growth across a portfolio.
* Strong quantitative abilities, with experience translating insights into actionable strategies.
* Proven ability to set strategic direction while executing tactically in fast-moving, ambiguous environments.
* Strong business intuition with the ability to anticipate market trends and surface insights internally.
* Experience influencing cross-functional teams and partnering with senior stakeholders across product, operations, and policy.
* Exceptional communication and executive presentation skills, with influence across multiple organizational levels.
* Entrepreneurial, resourceful, and highly organized with strong prioritization and time-management skills.
* Proficiency in CRM systems (e.g., Salesforce) to manage, monitor, and scale partner performance.
* Recognized as a thought leader within the hotel or hospitality space.
* Based in Los Angeles, with the ability to travel quarterly.
* Passion for Airbnb, travel, and the sharing economy; Airbnb Host experience is a plus.
Your Location
Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$160,000-$200,000 USD
Offices: Los Angeles, United States
$160k-200k yearly 40d ago
Senior Director, Legal - Global Lit & Employment
Opentable 4.5
San Francisco, CA job
A leading restaurant technology company is seeking a Senior Director, Legal in San Francisco. You will be responsible for managing litigation and employment matters while providing strategic legal support. Ideal candidates will have a Juris Doctor, strong leadership, and communication skills, with a minimum of 8 years of relevant experience. The role offers a hybrid work model with competitive salary and benefits.
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$190k-259k yearly est. 5d ago
QuickBooks Online Premium Support Advisor
Intuit 4.8
Remote or Chula Vista, CA job
We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs.
The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.
Mindset:
Daily demonstration of our Prosperity Principles: Advocacy, Ownership, and Expertise.
Enthusiasm for leading change and effective collaboration with supporting functions.
Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner.
Demonstrated ability to problem-solve and multitask efficiently in a dynamic environment.
Comfort with ambiguity and adaptability to changing priorities.
A collaborative team player who actively contributes to collective goals.
Qualifications:
What You'll Bring
Experience:
1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.
Proven experience in a customer support role, preferably within a tech or SaaS environment
Credentials:
An active QuickBooks Online Level 1 Certification is required and must be provided before your start date.
Technical & Financial Acumen:
A strong understanding of bookkeeping principles and financial terminology.
Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions.
Hybrid Work Requirement:
Minimum requirement of 2 days in the office 4 hours per day
A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home.
Responsibilities:
What You'll Do
Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions.
Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy.
Lead and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field.
Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform.
Maintain Expertise: Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California $23.00 - $29.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
$23-29.5 hourly 1d ago
Staff UX Researcher
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb's product culture.
The Difference You Will Make:
We are looking for a mixed methods researcher with a strong foundation in, and passion for quantitative research in addition to an ability and comfort to flex into qualitative projects as needed.
In this role, you will use your knowledge of research design and quantitative analytical skills to plan and execute large-scale data collection, uncover insights from qualitative and quantitative data, and translate those insights into strategic and actionable recommendations.
Your research will focus across methods and Airbnb's online and offline experience-after all, most experiences with Airbnb happen when travelers are not using our digital products. And you are at the front lines of delivering insights from around the world, making Airbnb a truly global/local product.
A Typical Day:
Conduct practical and impactful quantitative research on our community of hosts and guests.
Uncover insights about users by using sophisticated and innovative methodologies, measurement strategies, experiments, and mixed-methods research.
Partner and share insights with product teams, other insights teams, data scientists, marketers, policy managers, and executives.
Your Expertise:
Masters or PhD in Psychology, Survey Science/Methods, Human-Computer Interaction, Economics, Political Science, or a related field
10+ years of industry experience
Strong storytelling skills, ability to bring data and insights to life in compelling ways for varied audiences
Experience with statistical analysis, modeling, experimental design, and survey design
Experience with statistical analysis packages and (R, Stata, SPSS, etc.)
Experience with survey programming platforms (Confirmit, Qualtrics, etc.)
Experience conducting in-depth interviews and foundational qualitative methods
Comfort using usability testing tools (UserTesting, dscout, outset.ai, etc.)
Experience managing projects involving cross-functional teams
Familiarity with SQL
Bonus Experience:
6+ years in-house experience working in tech, hospitality, or a dual-sided marketplace
Experience with ETL and Python
Coding/scripting skills
Experience with cross-cultural products or international surveys
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$119k-167k yearly est. Auto-Apply 14d ago
Research Scientist Intern, AI for Product Design (PhD)
Meta Platforms, Inc. 4.8
Sunnyvale, CA job
We are seeking a Research Intern with a background in Product or Mechanical Design, and Artificial Intelligence to join our Metaverse Display & Optics Engineering team. In this role, you will develop a custom AI product design co-pilot tool, specifically tailored for Display & Optics design in VR and Wearables products. This project aims to significantly enhance productivity and accelerate innovation within Meta's Display & Optics mechanical engineering teams by integrating common design rules, key parameters, materials databases, and Design for Manufacturability (DFM) guidelines into a next-generation, AI-powered design platform. Our internships are twelve (12) to twenty-four (24) weeks long and we have various start dates throughout the year.
Minimum Qualifications
* Currently has, or is in the process of obtaining a PhD in Mechanical Engineering, Product Design, Computer Science, Artificial Intelligence, or a related field
* Demonstrated experience in advanced AI/ML models and methodologies
* Foundation in mechanical engineering fundamentals and proven proficiency in product design, particularly with Siemens NX or other industry-standard CAD/CAE tools
* Must obtain work authorization in the country of employment at the time of hire, and maintain on-going work authorization during employment
* Intent to return to degree program after the completion of the internship/co-op
Preferred Qualifications
* Experience working and communicating cross functionally in a team environment
* Proven track record of achieving significant results as demonstrated by grants, fellowships, patents, as well as first-authored publications at leading workshops or conferences
Responsibilities
* Review and summarize mechanical design common Display & Optics design rules across optical systems, ET/FT, display module, and varifocal systems
* Compile and organize materials properties and databases, including mechanical and optical characteristics
* Design and build a custom CAD AI co-pilot module for D&O mechanical engineers
* Integrate D&O module design rules, parameters, and materials database into the AI co-pilot
* Incorporate FPC common design rules to enhance module functionality
* Work closely with the Meta NX team to align on requirements and implementation.
* Present findings, progress, and summary to stakeholders throughout the internship
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
$123k-172k yearly est. 26d ago
Wei's test project 123
Linkedin 4.8
San Francisco, CA job
test
$121k-155k yearly est. Auto-Apply 60d+ ago
Staff Engineer, Service Framework
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.
The Difference You Will Make:
The Service Framework team's mission is to provide the runtime for online JVM applications that are on the realtime serving path, and the interface for backend developers to interact with the runtime. When things are going well, developers at Airbnb who are working on the real-time serving path should not have to think about the runtime. It should work seamlessly while keeping Airbnb reliable, cost-efficient, and secure. As a senior engineer on this team, you will become a steward of our backend monorepo, responsible for projects such as service IDL optimization, integration testing tooling, and programming model support (e.g., sync/async).
A Typical Day:
As an engineer on Service Framework, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be:
Building test frameworks to improve the confidence in rolling out large runtime changes
Partnering with Airbnb's performance team to improve cost efficiency
Modernizing our monorepo to use the latest versions of 3rd party languages and libraries
Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability)
Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb.
A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence
Your Expertise:
Experience working on distributed systems, API design, and concurrency
Extensive JVM experience
Bonus points for any of the following: instrumentation/telemetry, cloud (especially AWS) cost efficiency, L7 networking, service mesh, libraries, serialization, or developer tooling
Want to tackle projects with large open-ended scope and drive significant business impact
Love collaborating via product reviews, code reviews and architecture discussions
Are motivated to improve their teammates' productivity
Are excited to join an impactful infrastructure team
Minimum Requirements:
9+ years industry experience
Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.)
Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms
Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$189k-250k yearly est. Auto-Apply 22d ago
Senior Product Program Manager, Roadmap Planning & Program Management
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
The Roadmap Planning & Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company's priority products while providing executives the visibility and input they require to guide bi-annual releases.
You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb's future.
The Difference You Will Make:
Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a "force multiplier". They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.
A Typical Day:
Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale
World-class communicator that can simplify the complex
Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
Brings an experienced product mindset to tie strategy and execution together
Develops program plans that are unique to each initiative and require strategic thinking
Operates at a variety of altitudes by tailoring communication style and approach
Expert collaborator that is able to understand consumer, technology, and design
Goes beyond status reporting to drive issues to resolution
Understands best practices, drives improvements, and focuses on simplification
Your Expertise:
13+ years of experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
Strong product and/or technology experience including product management or engineering (software preferred)
Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program
World-class verbal and written communication skills that can simplify complex topics
Exceptional influencing and presentation skills
Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations
Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
Thrives in ambiguity in a fast-paced, hyper-growth organization
Your Location:
Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$182k-243k yearly est. Auto-Apply 60d+ ago
Sustainability Manager, Data Center Design Engineering
Meta 4.8
Sacramento, CA job
Meta is seeking an experienced leader in the sustainability space with experience in the design and construction of critical facilities to become part of our data center design engineering team and lead a group of sustainability engineers. Our data centers are the foundation upon which our software operates. Building and operating reliable and efficient data centers is essential to support the growth of Meta. The data center design engineering team collaborates with all key stake-holders to ensure engineering and design of our data centers incorporate considerations from micro-levels (servers and IT equipment design requirements) to macro-levels (mechanical cooling and power distribution options as well as corporate sustainability goals) to ensure maximum efficiency and reliability of our compute infrastructure while upholding ourselves to high standards in environmental stewardship in this industry. Meta has committed to many important environmental initiatives that are meant to provide positive impacts to the environment and communities near where new data center campuses are deployed. The Design Engineering Sustainability team is comprised of professionals exploring how to identify and integrate materials and practices that will move Meta towards water positivity, net zero carbon goals, and sustainability in the construction, operations and maintenance of our facilities. Research, pilot, develop, and gain embedment of new materials, practices and approaches will be a critical part of this role. Developing effective cross functional partnerships is required to move concepts forward. The improvement of data gathering, management, and application is key to assuring the efforts to reduce environmental impacts are indeed meeting the objectives and targets.This individual will have leadership skills, a proven track record in team management and a background in the integration of sustainability focused and forward looking concepts into implemented project designs. They should have demonstrated large scale project/portfolio organization skills and be a self-starter that can excel with little direction.
**Required Skills:**
Sustainability Manager, Data Center Design Engineering Responsibilities:
1. Work to balance priorities and opportunities with the business needs and available resources
2. Lead research and development projects, budgets, and reporting
3. Support Meta's LEED, Water Positivity, Scope 1 and 3 emission tracking and reporting within and outside of the organization
4. Develop and manage operating budgets for R&D initiatives
5. Partner effectively with Corporate Net Zero + Sustainability teams as well as the entire data center Design, Engineering, and Construction organization
6. Prioritize key initiatives for research, piloting, and embedding into new and existing Data Center Products
7. Represent Meta at conferences regarding Net Zero and Sustainability
8. Identify and improve data analytics developed by the team, integrating those that are required into partner data sets
9. Lead the operationalization of the embodied carbon tracking tool across the organization
10. Help educate external partners, on the design and construction side, of our sustainability goals and initiatives for their projects
**Minimum Qualifications:**
Minimum Qualifications:
11. Degree in engineering, architecture or environmental sciences with experience in applying sustainable practices
12. 10+ years of applicable industry experience with critical facilities design, engineering, delivery and/or management
13. Experience working simultaneously on multiple projects, in a team or independently
14. Organizational and communication skills with experience to communicating technical details to all organizational levels
15. Experience establishing working relationships and resolving interpersonal conflicts
**Preferred Qualifications:**
Preferred Qualifications:
16. Advanced degree (MS, MArch or PhD)
17. LEED AP or equivalent certification
18. Understanding of data center design
**Public Compensation:**
$208,000/year to $289,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$208k-289k yearly 13d ago
Community Intern, West Los Angeles
Yelp 4.3
Los Angeles, CA job
Yelp's Community team works in markets across the United States and Canada to bring attention to the best local businesses in their area. Through events, local partnerships, and social media, our team builds relationships with small business owners and uses their behind-the-scenes experience to show other customers what makes small businesses so special.
Join the fun and begin building your five star career as a Community Intern with Yelp! You will engage in a 6-month development program, equipped with the support of both a cohort of peers spanning the US and Canada and the 1:1 mentorship from your local Community Manager. You will play an integral part in supporting activities designed to rally the Yelp community both online and off. You will gain tactical experience in social media management, event planning, and online community building, while building excitement around what's happening in your own community.
What you'll do:
You will work with your Community Manager to understand your market and prioritize effective messaging
You will help to plan and execute events including remarkable parties, local meet-ups, and happy hours
You will gain practical experience in digital and social media marketing through creating and organizing social media content that aligns with regional goals around growing channels and bolstering engagement
You will support the maintenance of Yelp's local online business listings via our app and website by flagging photos, identifying media alerts and scams, and ensuring accurate business information
You will support online community building through engaging with Yelpers via the app/website in a variety of ways
What it takes to succeed:
You are a current undergraduate student or a recent college graduate, or equivalent experience
You currently reside in West Los Angeles and have reliable transportation (Required)
You are at least 21 years of age (Required)
You consider yourself a local expert- you know what is trending in the area and have a love for small businesses
You have experience and interest in planning and coordinating events
You have strong written and verbal communication skills
You are well organized and pay attention to detail
You have experience with social media copywriting and asset coordination
You are a creative problem solver who understands Yelp's applications
You have the bandwidth and flexibility to work 10-19 hours per week, Monday through Friday with the potential for some weekend work
You have the ability to lift 10 pounds without assistance
What you'll get:
Compensation range for this position is $18.00 - $21.00 per hour.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or ************.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice #LI-Remote
$18-21 hourly Auto-Apply 42d ago
Staff, Advanced Analytics, Community Support
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.
The Difference You Will Make:
Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
Drive day to day analytics and create scalable data tools
Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
In addition, you will leverage Airbnb's rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb's community safe and trusted.
You are passionate about solving complex problems within the Community support domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships
You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey
A Typical Day:
Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels
Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network
Perform data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences
Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space
Your Expertise:
A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
Have experience supporting community support and/or have worked closely with operations teams
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$32k-36k yearly est. Auto-Apply 58d ago
Global Supply Chain Manager - Power and Cooling Lead
Meta 4.8
Fremont, CA job
ISCE Global Supply Chain Operations team has a mission to expertly plan and execute supply chain operations that guarantee the cost-effective and timely availability of essential data center equipment, ensuring best in class performance of Meta's data centers. We are looking for a Global Supply Chain Manager to help further our mission. The Global Supply Chain Manager will lead and support supply chain operations that enable Meta Data Center and Corporate Cabling fiber and infrastructure to be completed on schedule and to specification.
**Required Skills:**
Global Supply Chain Manager - Power and Cooling Lead Responsibilities:
1. Lead long term supply plan, optimizing capacity utilization, ensuring business goals are achieved, and driving timely & accurate supply communications
2. Monitor lead times and track production schedules against plan, proactively managing all deviations & mitigating risks to meeting the supply commitment
3. Proactively identify supply risks and drive manufacturing & operations improvement through vendor capability assessments and streamlining supplier processes to mitigate disruption
4. Monitor geopolitical market conditions, technology roadmaps and identify supply/demand challenges and opportunities
5. Ensure supply chain operational readiness for new equipment, new suppliers and new geographies
6. Partner with the Capacity Delivery Leads, Construction teams and General Contractors to resolve unforeseen delivery issues, drive site prioritization and lock schedules
7. Partner with demand managers and procurement team to determine and execute an optimal fulfillment of the supply plan
8. Partner with the Sourcing & Quality teams to define category strategies, business allocation plans and to hold performance reviews for suppliers as part of the Integrated Product Teams
9. Drive implementation & adoption of new processes improvements, and work to improve data systems & metrics to enhance supply visibility & accuracy
10. Manage and cultivate supplier relationships focused on continuous performance improvement
**Minimum Qualifications:**
Minimum Qualifications:
11. Bachelor's degree in business administration, engineering, or supply chain management, or equivalent
12. 8+ years of experience in supply chain fulfillment operations (forecasting, demand management, supply planning, order management, MPS/MRP, inventory control, logistics)
13. Experience improving and managing supplier performance
14. Experience in collecting and analyzing information, problem-solve and driving solutions
15. Experience in business judgment and creating executive communication/presentations
16. Skilled in risk management (possible internal and external risks) and developing contingency plans
17. Effective communication of complex problems and solutions, effective cross-functional collaboration, and a bias for action to close out problems and mitigate risks
**Preferred Qualifications:**
Preferred Qualifications:
18. Master's in Business Administration or Engineering
19. Business knowledge and previous experience in Power and Cooling infrastructure
20. Prior experience in networking, cloud industry or related field
**Public Compensation:**
$151,000/year to $210,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$151k-210k yearly 13d ago
Staff Software Engineer, iOS Platform
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
The iOS Platform team's mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale.
We're ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and Xcode IDE integrations. We maintain and evolve the core libraries & frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, structured concurrency, and Combine.
The Difference You Will Make:
In this role, you'll be responsible for driving projects that increase the productivity of the iOS community at Airbnb and unlock new capabilities through a combination of frameworks and toolings.
A Typical Day:
Collaborate with team members & cross functional partners to identify opportunities for improving our developers' productivity.
Drive roadmap projects and deliver high quality results to further our mission.
Improve our existing frameworks & toolings to deliver on our ambitious vision.
Your Expertise:
5-9+ years of industry experience building iOS apps.
Experience building frameworks, including integration with code generation
Deep iOS expertise with experience in foundation/platform/infrastructure development
iOS product feature development experience
Experience working in medium to large-scale codebases.
[Nice to have] 2+ years of experience using SwiftUI
[Nice to have] 2+ years of experience using Apple's modern concurrency offerings, Combine and Swift Concurrency
[Nice to have] Experience leveraging Agentic AI to drive large scale migrations
Ability to travel to the San Francisco office for about a week each quarter for gatherings.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$195k-259k yearly est. Auto-Apply 18d ago
Senior Staff Machine Learning Engineer, Communication & Connectivity
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
We connect Airbnb's community with the right information, in the right place, at the right time. We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.
Additionally, we are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb: easing the process of hosting, and adding meaning to our guest's trips.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will architect and implement advanced machine learning solutions-including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you'll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications.
A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification-a high-impact area with significant potential to enhance guest and host experiences at Airbnb.
A Typical Day:
Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Lead, mentor, challenge and grow enthusiastic, collaborative software engineers and applied scientists across the organization
Raise the AI/ML skillset within the organization. A passion for teaching/mentoring is important.
Your Expertise:
12+ years of software engineering experience, with 2+ years of experience in a Principal or Senior Staff Engineer role having ownership responsibility over large-scale software systems
Background in the design and development of scalable AI and ML systems and services, and a deep passion for building ML-powered products
You're an inspiring colleague, a coach and mentor with experience owning and fostering engineering maturity in multiple organizations.
You're a builder, and implementer, who seeks out high impact work, and who is: proactive, curious, and an excellent communicator
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$181k-239k yearly est. Auto-Apply 60d+ ago
Senior Account Strategist, Mid-Market Sales, Google Customer Solutions
Google 4.8
Los Angeles, CA job
info_outline
XThis role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
Ability to travel up to 20% of the time.
Preferred qualifications:
Master's degree in a Business related field.
Experience in assessing and achieving client success via business techniques, including effective questioning, objection handling, and engaged promotions.
Experience in launching and managing paid digital advertising campaigns in Ads and other digital marketing platforms.
Experience working with channel business, advertisers, agencies, or clients.
Ability to manage and prioritize a portfolio in an advertising or businesses media context, and achieve goals to drive growth.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
The US base salary range for this full-time position is $103,000-$148,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Build and manage relationships with clients virtually, or face to face by meeting with multiple clients on a daily basis and developing an understanding of their business issues, marketing objectives, and success metrics.
Plan for, and achieve, growth goals including but not limited to quarterly business growth and productivity goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
Own a portfolio of medium and large-size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and build multi-quarter plans for achievement.
Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
Build an in-depth idea of how Google advertising products work and can be used to help customers.
$93k-138k yearly est. 60d+ ago
Chief of Staff to the President & CEO
Upwork 4.9
Palo Alto, CA job
Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn.
As Chief of Staff to the President & CEO, you will serve as a strategic partner, integrator, and force multiplier for the executive office. Operating at the highest levels of the organization, you'll ensure CEO time is focused on the highest-impact activities, amplify executive effectiveness, and lead mission-critical initiatives across the company. This role is both strategic and operationally hands-on, serving as a key ambassador for the CEO internally and externally, and a trusted advisor to the Executive Leadership Team.
This is an extraordinary opportunity to influence company-wide priorities, connect executive vision to execution, and contribute meaningfully to the future of work.
Responsibilities
Optimize the CEO's time and impact by streamlining planning cadences, meeting structures, and material preparation, ensuring executive engagement is always high-leverage.
Provide strategic counsel and data-driven insights to the CEO on emergent issues, organizational dynamics, and company-wide initiatives.
Serve as a thought partner and connector across the Executive Leadership Team (ELT), fostering alignment and surfacing opportunities, risks, and trade-offs.
Lead and drive unowned strategic analyses and projects that span multiple functions or lack a clear home, delivering insights that shape high-stakes decisions.
Run the operational rhythms of the Office of the CEO, including ELT meetings, Board interface, planning cycles, and cross-functional cadences.
Represent the CEO in key internal and external interactions, ensuring alignment with Upwork's strategic priorities and culture.
Elevate the effectiveness of the CEO's immediate team by offering strategic guidance, refining outputs, and enhancing cross-functional collaboration.
What it takes to catch our eye
Demonstrated ability to operate at an executive level with clarity, influence, and discretion, particularly in ambiguous, high-pressure environments.
Sharp strategic thinking and analytical horsepower-able to synthesize complexity, uncover insights, and drive to clarity.
Proven experience leading initiatives across functions with minimal structure, and bringing others along through influence rather than authority.
Willingness to operate across altitudes, from high-level strategy to fine-grain operational detail, with humility and stamina.
A track record of building trust-based relationships with senior stakeholders and leading with a customer- and company-first mindset.
Come change how the world works.
At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.
Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.
We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.
Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.
Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.
The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
Annual Base Compensation$254,750-$402,750 USD
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice
$254.8k-402.8k yearly Auto-Apply 27d ago
Staff GenAI System Engineer, Automation Foundation
Airbnb 4.6
Airbnb job in San Francisco, CA
The Community You Will Join:
Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain the efficiency and reliability of servicing tech translates so directly into competitive advantage, brand loyalty and the fundamentals of the business. The Automation Foundation team under Airbnb Community Support is critical for the goal of creating the best customer service experience for our users.
The Difference You Will Make:
As a staff software engineer, you will lead two areas that are critical to Airbnb community support:
Automation Platform, a large-scale, widely adopted conversational AI platform at Airbnb, You will also collaborate with different AI & ML engineering teams, cross-functional business partners and contribute directly to the success of many AI driven products for our community.
Automate the provision for our internal human agents and AI agents.
A Typical Day:
Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
Drive the technical vision and strategy for workflow and backend optimization.
Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
Participate in code and design reviews, offering constructive feedback to improve technical quality.
Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.
Your Expertise:
9+ years of software development experience in service-oriented architectures and backend development.
Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
Expertise of RAG patterns, memory routing, and agent planning.
Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
Excellent collaboration and communication skills to work effectively across teams and domains.
Passion for agile development, system optimization, and team productivity enhancements.
Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
$155k-204k yearly est. Auto-Apply 20d ago
Strategic Partner Manager, Business Messaging
Meta Platforms, Inc. 4.8
Menlo Park, CA job
Meta is seeking a detail oriented and results-driven Strategic Partner Manager to join in our journey to grow business messaging via WhatsApp, Instagram and Messenger channels. This role will provide an unique opportunity to work with a dynamic ecosystem of partners that integrate with Meta solutions in the areas of messaging, signals, measurement, commerce and creative. The mission of Monetization Partnerships is to be the engine for business growth and innovation through partnerships. We are looking for an experienced Strategic Partner Manager with a charter of evaluating, onboarding, scaling and driving innovation with some of the largest and most innovative Business Messaging partners and Solution providers in North America. The ideal candidate is a leader who has demonstrated success in building and scaling alliances. Owning outcomes, attention to detail, problem-solving across multiple work-streams with some ambiguity and mapping cross-functional decision trees are essential skills for this role.
Minimum Qualifications
* 8+ years of work experience, including 5+ years of related alliance/partnership management/strategic account management experience
* Demonstrable basic understanding of how APIs work, including an interest in Meta channels like WhatsApp, Instagram, Voice Calling
* Understanding of Business Messaging, voice and video partner ecosystem and technology
* Proven interpersonal, communication and presentation skills
* Results and detail oriented, with documentation and reporting skills
* Experience working effectively and cross-functionally with all levels of management, both internally and externally
* Experience operating with high degree of autonomy
Preferred Qualifications
* Masters Degree/MBA (in a relevant domain)
* Experience working with Business Messaging Products, Solutions or Partners
* Experience leading strategic alliances with partners across multiple programs/products/lines of business
* Experience conducting data analyses and taking a data driven approach to prioritizing partnership objectives, goals and investment decisions
Responsibilities
* Take ownership of strategic partners, develop and prioritize key Meta integrations, and execution of partnership goals
* Build clear growth plans with partners by defining joint roadmaps, managing multiple top to top touch points, and activating Go To Market motions
* Establish and build trusted relationships with key Partner stakeholders including within the Product, Go To Market, Sales and Operations teams
* Manage C-suite relationships with partners to help deliver mutually beneficial products and services to our customers
* Maintain detailed understanding of Partner Tech stack, Business & Strategy in context of the partnership, Ecosystem and Competitive Landscape
* Maintain a cadence of regular syncs with partners to understand their roadmaps and priorities to proactively identify opportunities to grow the partnership beyond any initial deal
* Coordinate among cross functional stakeholders internally to ensure success of company objectives by: gathering high quality and actionable partner and market insights, influencing roadmaps, and ensuring accountability and communication flow
* Proactively resolve business and operational issues with partners and be an internal advocate for them
* Execute in an intense, fast-paced, and highly iterative environment
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
$139k-181k yearly est. 20d ago
Network Engineer, Operations & Support
Meta Platforms, Inc. 4.8
Menlo Park, CA job
The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support. The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure. This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces.
Minimum Qualifications
* Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
* Operations Center Experience: Minimum of 4 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
* Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience
* CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios
* Repair Function: Minimum of 4 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure
* Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers
* Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results
* Network and Infrastructure Design: Minimum of 4 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements
Preferred Qualifications
* Vendor Partner Experience: 5+ years experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors
* Proficiency in coding with Python (preferred), Go, or JavaScript
* Demonstrated ability to leverage AI tools and technologies for process automation and workflow optimization
Responsibilities
* Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
* Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
* Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
* Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
* Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
* Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
* Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
* Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites
* Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes
* Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base
* Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners
* Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering)
* Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management
* Travel: International and Domestic travel may be required up to 15 percent
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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