Sales Operations Lead

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Airbnb's mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Field teams' success. As the Sales Ops Lead, you will partner with regional Sales and Account Management leadership, as well as cross functional partners, on multiple initiatives from delivering on centrally run strategic programs to defining and executing on local market strategies that will accelerate Airbnb's growth. You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day run the business needs of the Field. In addition to supporting our Americas (NAMER & LATAM) region, you will help redesign and improve our ongoing business operating system (Weekly, Monthly and Quarterly business reviews) to the executives of Airbnb and continuously improve our data, analytics and systems infrastructure.

* Drive the execution and operationalization of central programs and strategies to the Americas regions, countries, territories and geos.
* Own clear communication from the region to global teams regarding performance against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution.
* Manage the run the business needs of the field (setting quotas, utilizing insights and tools to drive business performance, evaluating and measuring field performance, cadenced business reporting).
* Support Territory Leads & Market Managers in drafting and executing market strategies and programs including but not limited to developing strategies in lead generation and conversion rate improvements, supply acquisition, listing appeal and pricing optimization. Partner with data science to size markets/products, opportunities, and measure ROI.
* Support the creation and own the regional execution of sales and account management playbooks.
* Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
* Help hire and onboard new sales and customer success reps. Support reps ongoing learning and development.
* Assist Field leadership (Territory Managers) in all aspects of evaluating their teams' performance.
* Prepare ad hoc analysis & participate on projects as needed.


* Minimum 10 years in a sales operations role
* Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
* Experience building and executing regional/local market strategies and programs
* Develop and monitor metrics, dashboards and reporting tools to improve sales productivity and efficiency across the customer lifecycle
* Experience onboarding new reps and supporting their ongoing learning and development
* Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
* Deep understanding of value drivers in recurring revenue business models
* Bachelor degree required
* Strong problem solving and analytical skills
* Excellent verbal and written communication skills
* Accuracy and attention to detail
* Professional and consistent work habits, strong work ethic, driven to achieve company goals
* Proven ability to succeed in both collaborative and independent work environments
* Proficient in Salesforce, Excel and GSuite

Staff Software Engineer, CSP - Contact Solutions

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.
What is Community Support Platform?

The Community Support Platform (CSP) team ensures that our community (guests and hosts) can get help when they need it. For situations where users can solve problems on their own, we try to arm them with all the relevant information and tools. For situations that require assistance from our support agents ("ambassadors"), we try to route them to the right agent for the given problem, and to empower that agent to solve the issue quickly. When something goes wrong, a fast and fair resolution can determine whether you'll choose to book with Airbnb again. Being efficient here is not only good for customers, it helps to make our business profitable.

What is the Contact Solutions team?

The Contact Solutions team owns the various contact channels/paths our customers use to reach out to Airbnb for support. This includes our chatbots and the phone channel (IVR).

What is this role?

This role is responsible for our chatbot products.

Today we have two chatbots: one in Airbnb's own messaging platform, and one in Facebook Messenger. Going forward, we plan to enhance the existing bots and launch bots on other platforms like Google Business Messaging, Apple Business Chat, and WeChat.

The role involves leading several engineers on the immediate team in building these bots and tuning workflows. We run a lot of A/B experiments and we focus on metrics that track "self solve" (or conversely volume-of-tickets) and customer effort.

The role involves collaboration with various other teams. This includes Airbnb's Messaging Platform team. It also includes CSP's Automation Platform team, which builds the underlying infrastructure used for workflows and ML. Our team contributes to those platforms as needed for our product goals.

This is a full stack role. It focuses on the frontend/product, but it requires a solid understanding of and occasionally contributions to backend services. Our stack is primarily Java for the backend, Node / TS / React for web, Swift for iOS, Java for Android.


This team is based in Seattle so eventually you'll need to be located there. With the current COVID situation, Airbnb declared that employees can work from at least through August 2022. Until then your location is flexible, though you'll still need to work west coast hours.


* 10+ years of relevant engineering work experience
* Experience working with high-scale web or mobile applications.
* Worked successfully with cross-functional partners such as Product Managers, Data Scientists, Designers, and Content Writers in setting strategy and executing on it.
* Language: English (Written & Verbal), Mandarin (Verbal)

Counsel, Product

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

In this role as a member of the Airbnb legal team you will be responsible for supporting and providing advice and guidance to the product, operations, and engineering teams on Airbnb's business. You must have excellent judgment in balancing legal risks with business strategy and a proven ability to learn new areas of law and function independently in a demanding fast-paced environment. We're looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility, patience, and poise. Previous product counsel experience is a plus. Your role will require a high degree of self-sufficiency, organizational skills, proactivity and an ability to enjoy a quick-paced and busy environment. You will operate as part of a supportive, fun and friendly team.

* Advise operations, product, design, and engineering teams throughout the product development lifecycle on a broad range of compliance issues related to cutting edge and first impression legal issues.
* Provide pragmatic day to day and strategic advice to minimize legal risks while advancing business interests and ensuring an excellent customer experience.
* Draft clear and concise disclosures, disclaimers, FAQs, terms of use, policies, and implement related processes.
* Remain up-to-date on relevant industry, consumer protection, and high-tech laws affecting Airbnb's business.
* Draft and negotiate a wide range of commercial transactions, including partnership, licensing, and service agreements.
* Manage outside counsel on complex research issues with an eye toward driving business goals while effectively managing time and cost.
* Coordinate with Airbnb's IP & Marketing team to ensure that communications and advertising initiatives comply with relevant legal and regulatory standards.
* Collaborate effectively with counterparts supporting other business units and international counsel to ensure consistency across the product team and provide globally-aligned legal advice.
* Stay up-to-date and keep the team advised on laws and regulations dealing with privacy, online/mobile advertising, and consumer protection in order to better support product counseling and commercial transactions.
* Work closely with US and global product legal counterparts to understand the product, engineering, design, and operational implications across our contracts, commitments, and platform.
* Draft, negotiate, and counsel on commercial deals and contract needs for our products, ensuring escalations and approvals happen appropriately, and working with global team members.


* JD and 6-9+ years of relevant experience in law firms, governmental agencies, and/or in-house legal departments. In-house experience at a multinational, consumer-facing technology company in a product counseling capacity is strongly preferred.
* Commercial litigation experience preferred.
* Knowledge of and experience applying regulations and industry guidelines (e.g. consumer protection law, CDA 230, DMCA, E-Commerce Directive, GDPR, CAN-SPAM, employee misclassification, and other regulations related to internet platforms) preferred.
* Strong, proven ability to work cross functionally with business partners. A team player with excellent interpersonal skills.
* General experience with working in an international and multicultural working environment with geographically dispersed team members.
* A strong working knowledge of the Airbnb platform, evolving product lines, and competitive landscape.
* Ability to work in a fast-paced and pressurized environment and to act decisively.
* A self-starter who is resourceful and curious.
* A passion for Airbnb with a strong knowledge and keen interest in travel.
* Excellent written and verbal communication skills.
* Barred in a US state, preferably CA, or eligible to register as California Registered In-House Counsel.

Community Policy Manager, Anti-Discrimination

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

In Community Policy, our mission is to create and evolve principled policies that create the rules of the road for Guests and Hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
About you

* You are knowledgeable and experienced in the space of creating and implementing policies and measuring their effectiveness, and have a specific background on Anti-Discrimination and equity issues.
* You love solving complex problems by developing consistent rules that can be applied at scale.
* You bring a rigorous approach to research and analysis and can clearly propose policy options and their implications.
* You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution.
* You are principled, precise and have strong attention to detail.

How you'll make an impact

As Community Policy Manager in the area of Anti-Discrimination on the Community Policy & Global Partnerships team in Trust, your work will help keep the Airbnb community safe through building and implementing internal policies and working with our agents to enforce them. You will work across the business and with external stakeholders to continuously evaluate and improve our policies and to handle new issues as they arise. Your work will address our anti-discrimination policies and you will collaborate with other subject matter experts to look after equity considerations across our policies. This role will have a direct impact on the peace of mind of millions of Airbnb users around the world.

In this role you'll get to

* Solve some of the most complex issues and challenges related to policies that govern and guide multi-dimensional platforms across global communities.
* Work as part of a global team to research and draft data-driven policies focused on the area of Anti-Discrimination, Equity, and Human Rights as scoped and prioritized with the team.
* Foster, build, and maintain relationships with leadership of internal business verticals, including executive level stakeholders
* Collaborate with cross-functional stakeholders across the business including but not limited to Operations, Public Policy, Legal, Product, Communications and Business Development.
* Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership.
* Guide policy operationalization efforts in partnership with cross-functional stakeholders throughout the business.
* Gather data and insight to inform Community Policy project prioritization.

We are looking for people who have

* 10+ years experience in an Operations, Policy, Legal, or Trust and Safety role; exposure to anti-discrimination issues and working closely with global, cross-functional partner teams .
* A demonstrated ability to provide and propose innovative solutions to grey area situations with thoughtful recommendations for prioritization based on impact and efficacy.
* Ability to speak confidently as a policy owner, leaning into meetings to inspire collaboration by effectively sharing your unique point of view to drive conversations forward.
* Demonstrated capacity for critical and analytical thinking, research, and analysis; planning for outliers and with a deep focus on the details.
* Ability to formulate responses quickly and accurately for various audiences in various forums.
* Ability to work well under pressure, in a highly dynamic and fast paced organization.
* Successful track record of working effectively with both local and globally distributed teams
* Effective time management coupled with the ability to prioritize and ensure appropriate delivery of the most impactful/important work
* Strong written and verbal communication skills and skilled at cross-functional collaboration, including understanding and balancing interests of various stakeholders.
* Ability to travel globally and regionally

Preferred Experience

* Experience working closely with operations teams, preferably in the Trust and Safety space
* SQL and other basic technical skills

Operations Engineer

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Driving culture and connection through technology. BizTech is responsible for corporate tooling and productivity. BizTech hosts the employees of Airbnb through reliable internal systems, innovative products and technical support that allows for empowered and inclusive progress. We support all organizations with the company including Product, Engineering, Finance HR, Customer Service teams. BizTech builds technical breakthroughs and crafts strategies that reshape what it means to belong anywhere, delivering greater value to both the business and humans of Airbnb.

Our Global Operations arm of BizTech is responsible for managing production services in the corporate environment. As an Operations Engineer, you safeguard the environment. You partner with cross functional engineering teams to resolve operational issues and requests, closely monitoring alerts to detect and reconcile. Operations engineers are generalists who are energized by continuous learning and stay up to date on training and information of all technologies in the environment to support. This includes monitoring issues in the production environment and solving for a wide range of technical issues.

* Manage the ticket queue, to ensure all request and issues are addressed in a timely manner in a globally diverse setting
* Proactively monitor network, systems, applications and provide input in improving stability, security, efficiency and scalability of our services
* Handle day-to-day service requests with best service level and industry practices
* Take ownership for the quality, reliability and availability of BizTech services
* Apply working knowledge of network, systems, applications, SaaS, and cloud technologies and go beyond
* Participate in rotating on-call incident response
* Collaborate with various stakeholder teams to monitor, troubleshoot, repair and document to ensure the stability of our services and business operations
* Develop, improve and drive processes for monitoring the health and availability of services, identify gaps to improve operational efficiency
* Build and launch technical solutions that demonstrate technical quality expectations and business needs


* 5+ years of IT Operations support experience
* Working knowledge of a complex corporate environment, including observability monitoring, network, systems, applications, SaaS, Cloud technologies
* Can script with a programming language, preferred Python
* Familiarity with Six Sigma and Lean Processes
* Experience with automation, infrastructure as code, configuration management, and continuous delivery technology process
* Working experience with: Observability tools (e.g. LogicMonitor, SumoLogic), Network (e.g. Cisco, Palo Alto), Systems (e.g. Terraform, Jenkins, Ansible), Cloud (e.g. AWS, GCP, SaaS)

Senior Software Engineer, Foundational Modeling

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.
Trust Engineering at Airbnb:

Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust Org is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online and offline fraud. We also work on onboarding and screening of users, and think about complex topics such as identity to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering within Trust Org is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.

We are looking for talented and self-driven Machine Learning Engineers (multiple openings, multiple levels) to join our Trust engineering teams to help build holistic and proactive defenses leveraging sophisticated Machine learning and other relevant algorithms. You will be working on highly impactful projects that are essential to stop bad actors from doing bad things on Airbnb.

What does being a Trust Machine Learning Engineer look like:

As a Trust Machine Learning engineer, you help keep Airbnb users safe by working across diverse teams and systems to enable sophisticated safety strategies. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. Your contributions take a variety of shapes:

* Design, build, productionize, operate and improve best-in-class Machine Learning solutions that keep Airbnb community safe. Example projects include: account takeovers, fake content, fake accounts, message spam.
* Build cutting edge Machine Learning models that are used as building blocks to create intelligent solutions that detect risks on Airbnb platform or help humans make decisions. Example modeling techniques include: natural language processing, computer vision, anomaly detection, clustering, embeddings.
* Develop reusable, highly differentiating and high-performing Machine Learning systems that enable fast model development, low-latency serving and ease of model quality upkeep. Example projects include: feature platform, model interpretability, hyperparameter optimization, concept drift detection.
* Work collaboratively with cross functional partners including software engineers, product managers, operations and data scientists to identify opportunities for business impact and to drive engineering decisions.

Who are we looking for:

* 5+ years (or PhD in relevant fields with 2+ years) industry experience in applied Machine Learning
* Strong coding skills in Scala / Python / Java or equivalent
* Deep understanding of Machine Learning best practices (such as training/serving skew minimization and A/B test) and algorithms (such as gradient boosted trees and DNNs)
* Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive)
* Experience or desire to work collaboratively with cross-functional teams in design, product, data science, operations, and research
* Industry experience building and productionizing Machine Learning models for Fraud Detection or Customer Support is a plus
* Industry experience building end-to-end Machine Learning infrastructure is a plus

Staff Technical Program Manager, Infra Regionalization

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) to the Infrastructure team. This person will partner with engineering teams across the Infrastructure organization to drive efforts to meet regulatory requirements for data localization and in region operations.

Programs will span across an array of crucial initiatives aimed at enabling Airbnb to meet various regulatory requirements. Imagine a world-class platform providing flexibility with simple configurations where we can quickly comply with data localization requirements by shifting compute and data based on availability zones and regions.

The team is looking for a person with technical knowledge who can understand infrastructure architecture and help teams deliver predictable, consistent program execution on this multi-year effort.
Expected Outcomes

* Develop a portfolio view of Multi-Region programs and ensure leaders have sufficient visibility into execution status, issues, and decisions.
* Go deep in areas at risk, or in need of more hands-on program/project management.
* Manage effective communications to leadership and across teams to ensure accountability and timeline management.
* Responsible for identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the success of the programs.
* Defining and aligning on success criteria. Regularly assess risks and opportunities
* Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
* Quickly learn new technologies with minimal lag time.

Preferred Qualifications

* Experience with modular infrastructure architecture for multiple availability zone level deployments.
* Understanding of stateful services, traffic routing and data replication/recovery within region and across regions.
* Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
* Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
* Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results.
* Experience developing processes where little exists, and demonstrated flexibility to get things done.
* Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
* Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
* Ability to ramp up quickly and learn new technologies with minimal lag time.
* Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
* BA/BS degree, 10 years technical project management experience or relevant experience.

Director, Field Operations

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.
's Global Hosting Organization Every day, millions of Airbnb hosts around the world create comfortable, reliable and unique stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts' financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers a unique opportunity to share their culture and connect with people they wouldn't have met otherwise. Our Hosting Organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry in offering an entirely new form of human-centric, experience-driven travel. We are seeking a forward thinking, entrepreneurial and high-spirited leader to join us as Director of North America Field Operations in our San Francisco office to build advocacy between our community and customers. In this role you will be the primary voice and ambassador of our priority USA geographic area. You will manage a dynamic team in winning our top markets and establishing a strong Airbnb presence in new markets. You will own the challenge of building the host recruitment and host success function across a region and define the host success end-to-end strategy (e.g. onboarding, support, adoption, advocacy, retention). You'll be a critical piece of our leadership team and actively involved transversally on reducing any friction to acquire new supply categories in the region while further increasing utilization of existing supply partners. Together with your functional partners (Public Policy, Product, Data Science, Community Support. Marketing, Insight, etc), you will set transparent objectives, and execute the Airbnb strategy on the ground. You will be a leader, capable of influence and with an analytical approach to drive decisions. Your communication skills will be exceptional with proven ability to train, support and inspire a team. Roles & Responsibilities * Oversees every aspect of NAMER's Supply operations and commercial strategy. * Lead and manage a team of Territory Managers which oversees the Field Team and is responsible for engaging, optimizing and building advocacy within our host community. * Provides supply strategy and clear business direction to align with the business priorities. * Develops long-term host playbooks or adapt global playbooks regionally to increase supply utilization within the region. * Owns and drives continuous host success process improvements and standardization optimized for maximum team, individual and host performance. * Partner and leverage the Key Accounts (Enterprise & Connectivity) and Business Operations teams to drive business success for the country. * Focuses on supply differentiation, revenue and cost elements, anticipating inflection points before they happen and identifying and creating strategies and/or processes to solve them which may then be scaled globally. * Diagnose drivers of over- and under-performance; surface issues and opportunities to relevant Airbnb stakeholders and decision-makers as appropriate. * Has a clear impact on Airbnb's goals and objectives beyond North America Field Operations. * Leads by example and inspires a team to embrace changes in a constantly evolving business environment that align with the stated vision. * Sets ambitious goals to drive desired results and holds the team accountable, while removing obstacles and providing strategy and guidance to ensure consistent successful outcomes. * Creates a trust environment by providing ongoing constructive, actionable feedback for employees and fostering an open climate for communication. * Commits to hiring and creating a high performance, diverse, inclusive, and equitable team environment where anyone can belong. * Inspires others by encouraging the team through positivity, vision, confidence, challenges and recognition. * Creates accountability by constantly raising the team's performance standards. * Demonstrates good judgment and dependability, and operates with speed and drives execution excellence. * Provides clear and concise information (incl prioritization) to functional teams based on specific market conditions and strategies. * Authentic listening, communication, influencing and negotiation skills. * A master of the global / local dynamic: knows when to raise a red on a global initiative and how to identify a region specific strategy which could be scaled globally. * This role reports directly to the Regional Director - Americas. Qualifications: * >15 years of professional experience of which >5 managing cross-functional teams at dynamic growth companies * Experience in managing high performing sales and account management teams * Experience in B2B and B2C business models, strong operational experience is a must. * Background in Entrepreneurship, Sales, Community Hosts, Operations, Marketing/Business Development * Proven track record of having worked in a rapidly growing international organization. * Ability to lead through influence in a cross-functional international environment. * Strong empathy for customers AND passion for revenue and growth. * Deep understanding of value drivers in recurring revenue business models. * A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams (ability to hire, strong assessor of talent, skilled in building team culture, etc.) * Very strong interpersonal and analytical skills. * An undeniably positive attitude, extreme dedication, and ability to act as a role model to Airbnb and its values. * Self-motivated, proactive, hands on and able to work autonomously if required. * Relevant Bachelor's degree; preference for business administration or related degrees. * Proven exposure to the hospitality industry is a plus. * Have a passion for travel, Airbnb, and being the best!

Senior/Staff Machine Learning Engineer - Marketing Technology

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Marketing Technology is a platform team with the goal of delivering best-in-class marketing automation tools and systems that are used by our stakeholders in Marketing (Brand and Performance), the Guest Experience and Hosting product development teams, Policy, and more. Our Mission is to enable marketing and product teams to deliver highly personalized and relevant content to the Airbnb community, both on-site and off-site.

The Marketing Technology team spans five pillars: (1) Demand side platform (DSP) that powers programmatic advertising - both search and display, (2) Email marketing platform, (3) Landing page platform, (4) Communications and delivery infrastructure that enables promotional and transactional content delivery at scale across multiple offline channels (e.g. email, push, sms), (5) Machine learning and data pipelines that enable optimizations and personalization.
About The Role

We are looking for a ML Engineer to join the Marketing Technology ML team. In this role, you'll have the opportunity to build a portfolio of reusable and scalable ML models that enable Airbnb to reach the right customer at the right time using the right channel with the right content.

This will be done through collaborating with various teams in Airbnb including search infra, search relevance, teams within Marketing Technology to build and improve personalization for content, send time, targeting and a solid ML foundation.


* Work with large scale user behavioral data to build ML products, examples include but not limited to :
* Targeting models that help identify key user segments that can be used to optimize engagement with a user (ex. booking intent, user engagement rate predictions)
* Content optimization models that identify right content to showcase to the user (ex. Personalize and Rank content sections in an email/ landing page)
* Support omni-channel engagement by identifying the right channel and right time to engage with users.
* Collaborate closely with PM and Data Scientists to identify opportunities for business impact, leverage data to quantify outcome and participate in planning ML strategy and roadmap for the team.
* Work closely with product and infra engineers to understand, refine, and prioritize requirements for shared machine learning models
* Leverage third-party ML tools and in-house models & infrastructure, or build new ML systematic solutions tailored to Airbnb problems
* Hands on development, productionize and operate ML models and pipelines at scale, including both batch and real-time use cases
* Improve quality of existing ML models and infrastructure.
* Develop scalable, reliable distributed systems.
* Lead projects and mentor junior engineers

Additional Qualifications

* 8+ years of industry experience or a PhD + 6 years relevant industry experience
* Experience developing machine learning models at scale from inception to impact
* Strong coding skills in Python/Java/Scala or equivalent
* Experience with C++, Spark a plus
* Solid understanding of engineering best practices and complexities of models in production
* Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)
* Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.
* Bonus: Experience building platforms, specifically marketing tools/technology, campaign management, ad tech

Senior/Staff Backend Engineer, Data Warehouse Infrastructure

San Francisco, CA
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add highly technical, hands-on, and mission-driven Engineering Managers to lead our engineering efforts.

Our team is impactful and high-leverage: we work every day to make the entire engineering organization more productive. We're infrastructure engineers with a human focus: customer-centric, quality driven, helpful and empathetic.

The team has worked on various technologies to empower large scale data processing from message-bus, workflow scheduling, capacity management, query optimizations, data lake storage. You'll work alongside a team of talented software developers that work to scale the big data infrastructure for Airbnb engineers.

As a senior technical individual contributor, you will bring a unique skill set and experience to our organization, and work to solve some of the broader technical challenges. Our engineering organization is one where we value everyone's input and ideas. Although you will be at the senior level or higher, all individual contributors at Airbnb are Software Engineers, will be expected to be hands on, and contribute code.
What we are looking for:

* BS/MS/PhD in Computer Science, a related field, or equivalent work experience.
* 6+ years of industry experience.
* Expertise in Java, Scala, or other JVM-based languages, and Python.
* Working experience with Spark, like contributing to Spark core or performance tunings.
* Experience in building high performance distributed data-intensive systems.
* Experience working with Hive, Flink, or Trino is a plus.
* Proactiveness, good communication and the ability to learn quickly.
* Ability to work in areas outside of your usual comfort zone.

What you could be working on:

* Evolve the pub-sub systems to provide service developers an easy-to-use, reliable and robust message-bus infrastructure.
* Improve real-time stream compute capabilities and enable business critical applications.
* Enhance the Hadoop and Spark ecosystem to provide data users a reliable and scalable infrastructure.
* Pioneer a new way of thinking about data pipelines and workflow orchestration at Airbnb.
* Build and maintain scalable and reliable storage/compute services to serve the whole company.
* Work with business and platform teams and build data infrastructure solutions to support various use cases.
* Evaluate cutting edge technologies in the industry and bring those to suit Airbnb needs.

What benefits do we have?

* Stock
* Competitive salaries
* Quarterly employee travel coupon
* Paid time off
* Medical, dental, & vision insurance
* Life insurance and disability benefits
* Fitness discounts
* 401K
* Flexible Spending Accounts
* Apple equipment
* Commuter subsidies
* Community involvement (4 paid hours per month for community service)
* Company-sponsored tech talks and happy hours
* Much more...

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