Airbnb reviews

First off, creating a second account is against terms of service, and if they catch it, will be deleted. Many people use other sites as well. The common problem with that is that many hosts get a booking on other sites and forget to update and block their calendar on Airbnb. So if you do use another site, just keep it up to date. The company is owned and run by relatively young guys, that being said its much more relaxed than other corporate jobs I have had. They give employees a fair amount of room to do what they think is right and are very open to new ideas which is appreciated. The are not as PC as most companies, and do not give a crap a bout weed ect. (I do not smoke, but just as a matter of fact).

It is pretty self sufficient, but our users do end up needing a lot of help. I mostly do tech support, cancellations (because the site won't let you cancel last minute) and fixing pay problems. Sometimes you get people who ask for a manager over an expired coupon from a year ago that they never used. I did have one really stressful call though that I'll make a separate comment for.

Flexible hours, interesting people on the staff.

The training is quite poor.

flexibility

It's hard to tell because I find him not accessible

Ensure that proper training for hosts occurs, and that the training is consistent. People on staff should know how to speak the local language and make full disclosures to the hosts or guests.

Prepared my resume, and have extensive experience. I thought through questions about the position.

Great mission, co-workers were fantastic (as human beings) and good at their jobs, and the customers were fascinating, kind, and presented unique challenges every day.

I was there earlier in their time setting up their Portland CX hub. There was sometimes a wide variance in how each team manager operated their group. Varying degrees of success for the people on the team and the customers we supported.

Work culture and Life balance

Nothing actually

Everything actually there's nothing that's not to be liked. Shift time balance, weekly offs, food, extra curricular activities etc

CRM

my last manager, she had little to no knowledge on CS or internal information and still got the job. Had no empathy and no communication skills

AirBnb credits per year

It was fun going to different vacations rentals

How the supervisor was

All kinds

Great mission, co-workers were fantastic (as human beings) and good at their jobs, and the customers were fascinating, kind, and presented unique challenges every day.

I was there earlier in their time setting up their Portland CX hub. There was sometimes a wide variance in how each team manager operated their group. Varying degrees of success for the people on the team and the customers we supported.

Good people, great product

Questionable leadership choices, poorly structured layoff allocation between orgs/teams

employee travel credit