Airline reservation agent vs ticket agent

Differences between airline reservation agent and ticket agent duties and responsibilities

Airline reservation agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Develop and modify reservations with Amadeus computerize reservations system.
• Assist global travelers with making reservations for travel on premier international airline.
• Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
• Ensure customer understand greyhound bus travel policy and procedures.

Ticket agent example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
• Sell tickets and also following quotas and upselling as well
• Perform FOD walks in the ramp area between flights.
• Work with TSA, enforce the rules and regulation of the company and FAA.
• Learned and follow TSA as well as FAA regulation as part of every day activities.
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