How to hire an airline station agent

How to hire an airline station agent, step by step

Here's a step-by-step airline station agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an airline station agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new airline station agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the airline station agent you need to hire. Certain airline station agent roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An airline station agent's background is also an important factor in determining whether they'll be a good fit for the position. For example, airline station agents from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of airline station agents and their corresponding salaries.

   Type of Airline Station Agent	Description	Hourly rate
   Airline Station Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-18
   Agent	Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors... Show more	$9-34
   Ramp Agent	A ramp agent is a professional responsible for the loading and unloading of aircraft baggage, which includes mail and cargo, from the aircraft to the airport. He/She drives and operates ground equipment such as cargo carts and belt loaders while maintaining safe working conditions for himself and others... Show more	$11-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Airline Tickets
   • TSA
   • FAA
   • Front Desk
   • Airline Flights
   • Customer Complaints
   • Ground Equipment

   Responsibilities:

   • Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
   • Assist TSA with monitoring safety precautions of passengers.
   • Develop training programs and train travel agents on AMADEUS airline reservation system.
   • Train employees on FAA regulations, security and all polies and procedures of the airline.
   • Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
   • Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

3. Make a budget

   Including a salary range in your airline station agent job description is a great way to entice the best and brightest candidates. An airline station agent salary can vary based on several factors:

   • Location. For example, airline station agents' average salary in mississippi is 42% less than in new jersey.
   • Seniority. Entry-level airline station agents earn 39% less than senior-level airline station agents.
   • Certifications. An airline station agent with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an airline station agent's salary.

   Average airline station agent salary

   $14.57hourly

   $30,297 yearly

   ---

   Entry-level airline station agent salary

   $23,000 yearly salary

   Updated January 22, 2026

4. Writing an airline station agent job description

   A good airline station agent job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an airline station agent job description:

   Airline station agent job description example

   Ability to push/pull/lift 70 lbs. on a continuous basis

   Able to read and write English; bilingual skills a plus

   Ability to work efficiently under time constraints

   Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

   Other duties as assigned by the Station Leader

   Must be 18 years or older

   Must pass a ten (10) year background check and pre-employment drug test

   Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

   Able to attend required training

   Valid Driver’s license

   Competency/Behavioral Requirements:

   Be pleasant with others on the job and display a good-natured, cooperative attitude

   Be reliable, responsible, and dependable, and fulfill obligations.

   Attention to Detail

   Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

   Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace

   Willingness to take on responsibilities and challenges

   Be sensitive to others' needs and feelings and be understanding and helpful on the job

   Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

   Be persistence in the face of obstacles

   Physical Demands :

   Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

   Work Environment:

   Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

   Other Requirements and Qualifications:

   Education: High School diploma or equivalent

   Experience: Minimum one (1) year Customer Service experience or the equivalent in related training and/or experience

   Knowledge: Possess basic computer skills with the ability to type 25 wpm

   Position from which an employee could be promoted into this position: Aircraft Cleaner, Ground Operations Agent

   MUST BE ABLE TO WORK EARLY MORNINGS, LATE NIGHTS, WEEKENDS (SATURDAY/SUNDAY) AND HOLIDAYS

   
   

   Copy this example

   

5. Post your job

   To find airline station agents for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any airline station agents they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level airline station agents with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your airline station agent job on Zippia to find and recruit airline station agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit airline station agents, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new airline station agent

   Once you have selected a candidate for the airline station agent position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new airline station agent. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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