Airline ticket agent vs gate agent

The differences between airline ticket agents and gate agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a gate agent has an average salary of $35,855, which is higher than the $31,009 average annual salary of an airline ticket agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for a gate agent are reservations, passenger manifest, and airline tickets.

Airline ticket agent vs gate agent overview

	Airline Ticket Agent	Gate Agent
Yearly salary	$31,009	$35,855
Hourly rate	$14.91	$17.24
Growth rate	-	-
Number of jobs	26,742	32,916
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Average age	45	45
Years of experience	-	-

Airline ticket agent vs gate agent salary

Airline ticket agents and gate agents have different pay scales, as shown below.

	Airline Ticket Agent	Gate Agent
Average salary	$31,009	$35,855
Salary range	Between $26,000 And $36,000	Between $28,000 And $45,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between airline ticket agent and gate agent education

There are a few differences between an airline ticket agent and a gate agent in terms of educational background:

	Airline Ticket Agent	Gate Agent
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Airline ticket agent vs gate agent demographics

Here are the differences between airline ticket agents' and gate agents' demographics:

	Airline Ticket Agent	Gate Agent
Average age	45	45
Gender ratio	Male, 29.2% Female, 70.8%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 8.8% Unknown, 6.5% Hispanic or Latino, 20.0% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	12%	12%

Differences between airline ticket agent and gate agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Gate agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Alter customer itineraries and seat assignments as necessary to meet FAA mandates and requirements.
Brief passengers according to company and FAA requirements, ensure the completion of all require aircraft forms.
Uphold all TSA safety regulations.
Help TSA que passengers through security.
Ensure passenger satisfaction including making new reservations and reservation changes, and problem resolution.

Airline ticket agent vs gate agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common gate agent skills

Reservations, 30%
Passenger Manifest, 19%
Airline Tickets, 7%
FAA, 5%
Customer Issues, 4%
Aircraft, 4%