Airline ticket agent vs station agent

The differences between airline ticket agents and station agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline ticket agent has an average salary of $31,009, which is higher than the $30,454 average annual salary of a station agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for a station agent are loaders, reservations, and cushions.

Airline ticket agent vs station agent overview

	Airline Ticket Agent	Station Agent
Yearly salary	$31,009	$30,454
Hourly rate	$14.91	$14.64
Growth rate	-	-
Number of jobs	26,742	27,176
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 36%
Average age	45	45
Years of experience	-	-

Airline ticket agent vs station agent salary

Airline ticket agents and station agents have different pay scales, as shown below.

	Airline Ticket Agent	Station Agent
Average salary	$31,009	$30,454
Salary range	Between $26,000 And $36,000	Between $24,000 And $38,000
Highest paying City	-	Everett, WA
Highest paying state	-	New Jersey
Best paying company	-	GAT Airline Ground Support
Best paying industry	-	Finance

Differences between airline ticket agent and station agent education

There are a few differences between an airline ticket agent and a station agent in terms of educational background:

	Airline Ticket Agent	Station Agent
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Airline ticket agent vs station agent demographics

Here are the differences between airline ticket agents' and station agents' demographics:

	Airline Ticket Agent	Station Agent
Average age	45	45
Gender ratio	Male, 29.2% Female, 70.8%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 9.3% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.9%
LGBT Percentage	12%	12%

Differences between airline ticket agent and station agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Airline ticket agent vs station agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common station agent skills

Loaders, 16%
Reservations, 15%
Cushions, 11%
Ground Operations, 8%
Eagle, 7%
Belt Loaders, 6%