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Airline ticket agent skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical airline ticket agent skills. We ranked the top skills for airline ticket agents based on the percentage of resumes they appeared on. For example, 35.6% of airline ticket agent resumes contained reservations as a skill. Continue reading to find out what skills an airline ticket agent needs to be successful in the workplace.

10 airline ticket agent skills for your resume and career

1. Reservations

Here's how airline ticket agents use reservations:

Supervised, trained a team of 150 full-time and part-time agents in Reservations.
Handled all air only reservations; leisure and corporate travel.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how airline ticket agents use customer service:

Managed customer service issues including negotiations, conflict resolution and client safety in order to build satisfaction and encourage repeat customers.
Applied exceptional customer service skills with a considerate and professional approach.

3. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how airline ticket agents use safety procedures:

Worked in compliance with all UAL safety procedures including verifying passenger identification and secure baggage handling.
Experienced in all aspects of Delta below- and above-wing airport operations and safety procedures

4. Airline Tickets

An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.

Here's how airline ticket agents use airline tickets:

Performed airline ticketing using a Kiosk System; for passengers needing airline tickets and boarding passes.
Perform airline ticketing at counter and assist with gate service functions for American Airline customers.

5. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how airline ticket agents use ticket sales:

Reconciled daily ticket sales reports and monthly ticket inventory.
Ticket sales/Reservations check in using computer terminal.

6. Conveyance

Here's how airline ticket agents use conveyance:

Patrolled specific areas on foot or motorized conveyance, responded promptly to calls for assistance.
Assist passengers requiring special assistance to board or depart conveyance.

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7. Public Address Systems

Here's how airline ticket agents use public address systems:

Operated public address system for announcements and paging of passengers.
Announce arrival and departure information, using public address systems.

8. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how airline ticket agents use tsa:

Assisted TSA with monitoring safety precautions of passengers.
Collaborated with TSA to analyze and input passenger information into security database, as needed.

9. Seat Assignments

Here's how airline ticket agents use seat assignments:

Examined passenger's documentation to determine required service, seat assignments and travel preferences.
Designate seat assignments according to passengers specific needs.

10. Computer System

Here's how airline ticket agents use computer system:

Inputted payments, cancellations, alternations on computer system.
Reviewed guest travel documents to meet government travel requirements and input the information accurately into computer systems.

What skills help Airline Ticket Agents find jobs?

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List of airline ticket agent skills to add to your resume

The most important skills for an airline ticket agent resume and required skills for an airline ticket agent to have include:

Reservations
Customer Service
Safety Procedures
Airline Tickets

Ticket Sales
Conveyance
Public Address Systems
TSA

Seat Assignments
Computer System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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