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Top 46 Airline Ticket Agent Skills

Below we've compiled a list of the most important skills for a Airline Ticket Agent. We ranked the top skills based on the percentage of Airline Ticket Agent resumes they appeared on. For example, 16.0% of Airline Ticket Agent resumes contained Airline Tickets as a skill. Let's find out what skills a Airline Ticket Agent actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Airline Ticket Agent

1. Airline Tickets
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high Demand
Here's how Airline Tickets is used in Airline Ticket Agent jobs:
  • Performed airline ticketing using a Kiosk System; for passengers needing airline tickets and boarding passes.
  • Issued airline tickets using mail received from passengers.
  • Processed voided airline tickets and refunds.
  • booked and sell airline tickets; upgraded customers to a different class of inflight service, assisting departing passengers.
  • issued airline tickets for bookings in line with contracts - Solid ability to handle reservations by assigning flights and ticketing -

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2. Customer Service
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high Demand
Here's how Customer Service is used in Airline Ticket Agent jobs:
  • Managed customer service issues including negotiations, conflict resolution and client safety in order to build satisfaction and encourage repeat customers.
  • Applied exceptional customer service skills with a considerate and professional approach.
  • Front line for customer service, responsible for assisting passengers with Travel needs.
  • Handled internal and external calls, offering the highest level of customer service.
  • 40/Hrs/WeekProvided customer service, overseeing sells and reservations of airline tickets.
  • Processed Reservations / Ticket Sales / Customer Service
  • Heave traffic and customer service.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Provided frontline customer service and assisted customers with ticketing needs, including flight transfer and connection logistics.

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604 Customer Service Jobs

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3. Passenger Ticket
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high Demand
Here's how Passenger Ticket is used in Airline Ticket Agent jobs:
  • Examine passenger ticket or pass to direct passenger to specified area for loading.

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4. Safety Procedures
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high Demand
3 Safety Procedures Jobs

No jobs at selected location

5. Check-In Assistance
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high Demand
Here's how Check-In Assistance is used in Airline Ticket Agent jobs:
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests.

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6. Passenger Luggage
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high Demand
Here's how Passenger Luggage is used in Airline Ticket Agent jobs:
  • Handle passenger luggage including weight and announced flight departures and boarded passengers.

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7. Ticket Sales
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high Demand
4 Ticket Sales Jobs

No jobs at selected location

8. Departure Information
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high Demand
Here's how Departure Information is used in Airline Ticket Agent jobs:
  • Supported passengers requiring special assistance, sold travel insurance, announced arrival and departure information, using public-address system.
  • Announce arrival and departure information, using public-address system.
  • Announce arrival and departure information.
  • Announced arrival and departure information, using public address systems.

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9. Seat Assignments
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high Demand
10. Ticket Counter
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high Demand
Here's how Ticket Counter is used in Airline Ticket Agent jobs:
  • Check passenger baggage and place bag tags on them at the ticket counter for appropriate destination.
  • Worked ticket counter when not on tarmac taxiing planes on and off field.
  • Served and assisted with problem resolution at ticket counter.
  • Worked the ticket counter, gates and lost baggage.

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11. Public Address Systems
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high Demand
12. TSA
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high Demand
Here's how TSA is used in Airline Ticket Agent jobs:
  • Assisted TSA with monitoring safety precautions of passengers.

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6 TSA Jobs

No jobs at selected location

13. Online
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high Demand
1,157 Online Jobs

No jobs at selected location

14. Travel Agents
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average Demand
Here's how Travel Agents is used in Airline Ticket Agent jobs:
  • Received incoming calls for making reservations, contact customers or travel agents to advise them of travel.
  • Contacted customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Provided assistance by computing fares for travel agents for both simple and extensive itineraries.
  • Developed training programs and trained travel agents on AMADEUS airline reservation system.
  • Informed travel agents in other locations of space reserved or available.
  • Provided Quality Control and Support for internal travel agents.

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15. Travel Preferences
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average Demand
16. Flight Crew
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average Demand
Here's how Flight Crew is used in Airline Ticket Agent jobs:
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.

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17. International Flights
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average Demand
18. Amadeus
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average Demand
19. Travel Dates
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average Demand
Here's how Travel Dates is used in Airline Ticket Agent jobs:
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Determined whether space is available on travel dates requested by customers, assigning requested spaces when available.

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20. Visa Requirements
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average Demand
Here's how Visa Requirements is used in Airline Ticket Agent jobs:
  • Informed passengers of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Check Timatic For Passport and Visa Requirements Carefully.

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21. Service Requirements
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average Demand
Here's how Service Requirements is used in Airline Ticket Agent jobs:
  • Confer with customers to determine their service requirements and travel preferences.

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22. Policies Trace
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average Demand
23. Worldspan
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average Demand
Here's how Worldspan is used in Airline Ticket Agent jobs:
  • Fared and issued airline tickets and prepaid tickets via SystemOne and Worldspan CRS.

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24. Passenger Information
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average Demand
Here's how Passenger Information is used in Airline Ticket Agent jobs:
  • Examined passenger information to assign boarding passes for correct destinations.
  • Verified passenger information and/or legal documentation in order to render boarding passes Checked luggage/cargo for weight requirements.

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25. Data Entry
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average Demand
246 Data Entry Jobs

No jobs at selected location

26. Iata
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average Demand
27. Car Reservations
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average Demand
28. FAA
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low Demand
6 FAA Jobs

No jobs at selected location

29. Corporate Travel
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low Demand
Here's how Corporate Travel is used in Airline Ticket Agent jobs:
  • Handled all air only reservations; leisure and corporate travel.

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30. Email
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low Demand
1,276 Email Jobs

No jobs at selected location

31. Travel Documents
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low Demand
Here's how Travel Documents is used in Airline Ticket Agent jobs:
  • Provided passengers with assistance in preparing required travel documents and forms.

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32. Travel Insurance Policies
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low Demand
Here's how Travel Insurance Policies is used in Airline Ticket Agent jobs:
  • Assembled and issued required documentation, including tickets, travel insurance policies and itineraries.

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33. Computer System
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low Demand
Here's how Computer System is used in Airline Ticket Agent jobs:
  • Handled computer system of the company to make flight reservations and to issue boarding passes and tickets.
  • Inputted payments, cancellations, alternations on computer system.
  • Add and Confirm reservations in computer system.

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232 Computer System Jobs

No jobs at selected location

34. Quote Prices
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low Demand
35. Special Attention
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low Demand
Here's how Special Attention is used in Airline Ticket Agent jobs:
  • Work with passengers needing special attention or those waiting for standby tickets or upgrades and board flight.

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36. Tourism
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low Demand
37. Customer Complaints
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low Demand
Here's how Customer Complaints is used in Airline Ticket Agent jobs:
  • Call center position where I would book, cancel and change flights as well as troubleshoot any customer complaints.
  • Resolved all customer complaints and concerns in a professional and courteous manner
  • Handle customer complaints regarding ticketing and baggage handling when problems arise.

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7 Customer Complaints Jobs

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38. VIP
demand arrow
low Demand
Here's how VIP is used in Airline Ticket Agent jobs:
  • Assist passengers with special requests, VIPs and those requiring special assistance.

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39. Travel Times
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low Demand
40. Special Services
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low Demand
1 Special Services Jobs

No jobs at selected location

41. Ticket Reservations
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low Demand
42. Company Occupation
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low Demand
43. Travel Agencies
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low Demand
Here's how Travel Agencies is used in Airline Ticket Agent jobs:
  • Assessed refund value of partially used and totally unused tickets for passenger and travel agencies

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44. Flight Regulations
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low Demand
Here's how Flight Regulations is used in Airline Ticket Agent jobs:
  • Ensured passenger's luggage was within flight regulations.

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45. Different Destinations
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low Demand
46. Rate Books
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low Demand
Here's how Rate Books is used in Airline Ticket Agent jobs:
  • Computed fares/fees, using schedules, rate books and computers.

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Airline Ticket Agent Jobs

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20 Most Common Skills For An Airline Ticket Agent

Airline Tickets

19.9%

Customer Service

13.9%

Passenger Ticket

13.9%

Safety Procedures

7.4%

Check-In Assistance

5.7%

Passenger Luggage

4.5%

Ticket Sales

3.7%

Departure Information

3.7%

Seat Assignments

3.4%

Ticket Counter

3.1%

Public Address Systems

2.8%

TSA

2.6%

Online

2.6%

Travel Agents

2.3%

Travel Preferences

2.0%

Flight Crew

2.0%

International Flights

2.0%

Amadeus

1.7%

Travel Dates

1.4%

Visa Requirements

1.4%
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Typical Skill-Sets Required For An Airline Ticket Agent

Rank Skill
1 Airline Tickets 16.0%
2 Customer Service 11.2%
3 Passenger Ticket 11.2%
4 Safety Procedures 5.9%
5 Check-In Assistance 4.6%
6 Passenger Luggage 3.7%
7 Ticket Sales 3.0%
8 Departure Information 3.0%
9 Seat Assignments 2.7%
10 Ticket Counter 2.5%
11 Public Address Systems 2.3%
12 TSA 2.1%
13 Online 2.1%
14 Travel Agents 1.8%
15 Travel Preferences 1.6%
16 Flight Crew 1.6%
17 International Flights 1.6%
18 Amadeus 1.4%
19 Travel Dates 1.1%
20 Visa Requirements 1.1%
21 Service Requirements 1.1%
22 Policies Trace 1.1%
23 Worldspan 0.9%
24 Passenger Information 0.9%
25 Data Entry 0.9%
26 Iata 0.7%
27 Car Reservations 0.7%
28 FAA 0.7%
29 Corporate Travel 0.7%
30 Email 0.7%
31 Travel Documents 0.7%
32 Travel Insurance Policies 0.7%
33 Computer System 0.7%
34 Quote Prices 0.7%
35 Special Attention 0.7%
36 Tourism 0.7%
37 Customer Complaints 0.7%
38 VIP 0.7%
39 Travel Times 0.7%
40 Special Services 0.7%
41 Ticket Reservations 0.7%
42 Company Occupation 0.7%
43 Travel Agencies 0.7%
44 Flight Regulations 0.7%
45 Different Destinations 0.7%
46 Rate Books 0.7%
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1,291 Airline Ticket Agent Jobs

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