Airport operations supervisor job description

Located in Oakland International Airport

$300 HIRING BONUS FOR JOINING OUR TEAM!

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

What We Will Offer You:
• A pay rate of $22.00 per hour, depending on experience
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• $300 hiring bonus for joining our team!

This Supervisor Job Is For You, If You Would Enjoy:
• Supporting the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required
• Promoting a corporate image of excellence through a strong work ethic, leadership by example
• Consistent delivery of excellent customer service and store visual presentation
• Maximizes sales through the development and supervision of sales associates
• Working at the Oakland International Airport

Your Team is counting on you as a Supervisor to:
• Be open and flexible to work any shift between the hours of 3:45 am and 12 midnight on weekdays, weekends and holidays
• Work a full-time schedule

Supervisor Key Duties:
• Conducts store opening/closing/ shift change procedures.
• Provides staff training.
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.
• Ensures that money is secured at all times and that excess cash is removed from the register for safekeeping.
• Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted consistently and that any discrepancies are reported immediately to the Operations Manager.
• Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
• Ensures all sales associates are aware of daily sales targets.
• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.
• Demonstrates effective management of customer queuing
• Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.
• Ensures that all staff tardiness and absences are reported to management.
• Ensures that sales associates are assigned daily duties and never congregate in the vicinity of the cash desk.
• Ensures that staff is aware of procedural changes and/or other latest memorandums.
• Ensures that staff are offering an up-sell/add-on sale to each customer.
• Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Ensures all damaged goods are returned to the warehouse properly tagged.
• Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.
• Responsible for receiving, sorting, picking, rotating, tracking expiration dates, and following the FIFO methods for all the products that come in to the Warehouse.

Required Qualifications:
• Minimum 1 year of retail supervisory experience
• Consults and helps plan daily activities with General Manager/Operations Manager and other Supervisors; manages the activities of staff.
• Provides supervision and support to store staff.
• Works with on-site jobbers and sales representatives.
• Leadership qualities, interactive, and approachable.
• Ability to work in a fast-paced environment time-management skills and multi-tasking abilities.
• Good problem-solving skills.
• This role requires you to be standing and walking the majority of the time
• Able to lift 40 lbs.

Some of our company-offered benefits for you and your family include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

"Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer."

"Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities."
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

#AF123QA

**Overview**

**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)

+ Monitor and maintain staffing levels with the assistance of the local Human Resources Department.

+ Ensure that future schedules are complete (days off, vacations, etc.)

+ Ensure all call offs are covered.

+ Accommodate increased / decreased client staffing requests.

+ Manage employee lunches and breaks.

+ Manage the No-Fault Attendance Policy

+ Communicate with Client representatives on a frequent basis regarding operations.

+ Manage daily schedules.

+ Maintain daily shift report for managers.

+ Perform basic administrative and payroll functions (if applicable)

+ Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.

+ Effectively coach, counsel and discipline employees.

+ Work with Safety Quality Manager to ensure the safety and security of the operation.

+ Set positive, professional example for workforce.

+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

+ Miscellaneous duties as assigned

**Supervisory Responsibilities:**

+ Leads and front line employees

**Other:**

+ **Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ The individual may be required to stand and walk for 2/3 or more of the work shift.

+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.

+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.

**Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ The work environment has a moderate noise level.

**Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._

**Language Skills:**

+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.

**Math Skills:**

+ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

**Reasoning Ability:**

+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

+ Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

**Education:**

High school diploma or GED required. College degree or equivalent work experience preferred.

**Experience:**

Previous management experience preferred.

**Overall:**

Must be 18 years of age or older.

Must submit to and pass a drug screen.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

This job description is subject to change at any time at the discretion of management.

Must work schedule as assigned.

*Pay Rate- $22.00/Hour *Based upon experience and skills set

REQNUMBER: 22037

**UNIT DESCRIPTION**

**You are a customer service enthusiast. Knowing you've achieved great customer satisfaction means everything to you. It does for us, too.**

Benefits include:

+ Free Parking

+ Free Meals

+ Weekly Pay

+ Medical/ Dental/ Vision

+ 401K

+ Tuition Reimbursment

+ Career Advancement

Sodexo is seeking a **Food Service Supervisor** at **The Delta Sky Club** **MIAMI International** **Airport** . As a Food Operations Supervisor for this elite lounge, you will have responsibility for daily food and beverage operations and service staff including bartenders, food attendants and custodial staff. This is a hands-on supervisory role. The ideal candidate will have food service knowledge, hospitality, bar service experience, appearance care, a strong eye for detail and overall excellent service standards. Most importantly, this supervisor will be a true team leader!

**Position Summary**

The Supervisor - Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

**General Responsibilities:**

+ Understands and follows all policies and procedures.

+ Assists in ensuring a safe working environment throughout the facility for all employees.

+ Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

+ Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

+ Responsible for orientation and training of employees.

+ Performs day-to-day assignments in addition to oversight duties.

+ Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

+ Promote in the development of the food service team.

+ Attends all allergy and foodborne illness in-service training.

+ Complies with all Sodexo HACCP policies and procedures.

+ Reports all accidents and injuries in a timely manner.

+ Complies with all company safety and risk management policies and procedures.

+ Participates in regular safety meetings, safety training and hazard assessments.

+ Attends training programs (classroom and virtual) as designated.

+ May perform other duties and responsibilities as assigned.

**Qualifications & Requirements**

+ Willingness to be open to learning and growing.

+ Maturity of judgment and behavior.

+ Maintains high standards for work areas and appearance.

+ Maintains a positive attitude.

+ Ability to work a flexible schedule.

+ Must comply with any dress code requirements.

+ Must be able to work nights, weekends and some holidays.

+ Attends work and shows up for scheduled shift on time with satisfactory regularity.

**Experience/Knowledge:**

+ High School diploma, GED or equivalent experience.

**Skills/Aptitude:**

+ Must be able to coordinate the routine responsibilities of staff and resources.

+ Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

+ Ability to maintain a positive attitude.

+ Ability to communicate with co-workers and other departments with professionalism and respect.

+ Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

+ Ability to provide clear directions and respond accordingly to employees.

+ Ability to use a computer.

**Physical Requirements:**

+ Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

+ Significant walking or other means of mobility.

+ Ability to work in a standing position for long periods of time (up to 8 hours).

+ Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

**Working Conditions (may add additional conditions specific to defined work location):**

+ Generally in an indoor setting; however, may supervise outside activities and events.

+ Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.

+ While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

+ The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

**Benefits Eligibility**

Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).

**Job Locations** _US-FL-MIAMI_

**System ID** _870211_

**Category** _Food Service_

**Employment Status** _Full-Time_

**Unit Name** _DELTA SKY CLUB MIA INTERNATIONAL AIRPORT_

**Unit Contact** _ANTONIO LORENZO DELGADO_

**Target Hourly Rate** _20 TO 22_