How To Become An Airport Sales Agent: What It Is and Career Path

What is an airport sales agent and how to become one

Updated January 8, 2025

3 min read

An airport sales agent assists airline passengers with their ticket reservations, seating arrangements, baggage concerns, itinerary changes, and other flight concerns. They are responsible for relaying flight information such as delays and cancellations. They provide flight details and quote airfares. Customers rely on them to process phone and online payments, answer queries, and resolve ticket issues or other complaints.

The work schedule of an airport sales agent is typically flexible. They may work on weekends and holidays when airline operations are usually the busiest. Their job is challenging since they must maintain their calm and composure under stressful situations involving displeased customers.

Pursuing a career as an airport sales agent requires at least a high school diploma. Some employers prefer candidates with a two-year college degree. Excellent communication and customer service skills are mandatory qualities to land this position. Mastery of foreign languages is also a great advantage.

ScoreAirport Sales AgentUS Average

Salary

2.3

Avg. Salary $29,987

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.1

Race

American Indian and Alaska Native 0.21%

Asian 10.03%

Black or African American 5.79%

Hispanic or Latino 12.19%

Unknown 4.15%

White 67.63%

Gender

female 60.90%

male 39.10%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

8.6

Complexity level is advanced

7 - challenging

Work life balance

6.7

Work life balance is good

6.4 - fair

Key steps to become an airport sales agent

Explore airport sales agent education requirements

Most common airport sales agent degrees

Bachelor's

46.3 %

Associate

21.9 %

High School Diploma

17.8 %

Start to develop specific airport sales agent skills

Skills	Percentages
Customer Issues	87.45%
Reservations	4.52%
Computer System	1.62%
Customer Care	1.02%
FAA	0.86%

Complete relevant airport sales agent training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New airport sales agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an airport sales agent based on U.S. Bureau of Labor Statistics data and data from real airport sales agent resumes.

Research airport sales agent duties and responsibilities

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Create cargo plan for international flights according to FAA standards.
Create personal reservations for domestic or international itineraries and issue appropriate airline tickets.
Assist passengers with inbound/departures arrivals/departures, reservations, ticketing, visas and baggage.

Prepare your airport sales agent resume

When your background is strong enough, you can start writing your airport sales agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an airport sales agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable airport sales agent resume templates

Build a professional airport sales agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your airport sales agent resume.