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Airport sales agent skills for your resume and career
15 airport sales agent skills for your resume and career
1. Customer Issues
- Answered general travel inquiries and successfully resolved customer issues.
- Handled any and all customer issues in a friendly and efficient manner.
2. Reservations
- Processed reservations, coordinated stand-by travel and monitored cabin availability.
- Assisted customers with quoting fares/schedules Making reservations and issuing tickets.
3. Computer System
- Used computer systems to provide customer service to incoming passengers.
- Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer systems.
4. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Managed current and newly requested articles that provided technical guidelines to Customer Care Agents with assisting customers.
- Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction.
5. FAA
FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.
- Ensured FAA and airport regulation are followed by enforcing safely/security measures and protect sensitive areas.
- Provided Superior Customer service while maintains safety regulations on the command of the FAA!
6. Air Travel
- Responded politely to passenger complaints regarding all aspects of air travel.
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An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.
- Assist passengers with travel questions and administer airline tickets to passengers at departure gate.
- Assisted customer with airline tickets and luggage.
8. Ticket Sales
Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.
- Ticket Sales, Passenger Check-in, Boarding Procedures, Processing Baggage Claims, Accounting & Administrative Duties.
- Handled all ticket sales, adjustments, and transfers for customers.
9. Passenger Service
Passenger service refers to organizing passengers in transportation, whether by airplane, boat, car, or bus. In addition to assisting passengers, the service also requires tracking passengers' luggage, assigning seats within the vehicle if required, scanning boarding passes and tickets, and answering any questions passengers may have.
- Provided passenger services including ticketing, gate management, international procedures.
- Worked with SABRE system for passenger service.
10. Ticket Counter
- Managed airport operations, agents productivity, ticket counter/gate activity and intervening when necessary to help agents develop solutions to problems.
- Performed general ticket counter functions, which included personal contact with passengers, check in, ticketing and other special services.
11. TSA
Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.
- Secure Identification Display Area (SIDA) Clearance issued by TSA.
12. Customer Check-In
- Resolved on-the-spot customer check-in, ticket, and seat allocation issues.
13. Customer Complaints
- Helped travelers by selling tickets, boarding flights, communicating flight information, assisting with e-service, and resolving customer complaints.
- Facilitate interactions, overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
14. Mechanical Equipment
Mechanical equipment is a term referring to the machinery which have been created and gathered for the purpose of fulfilling one or more functions and consisting of, most often, multiple components.
- Perform routine housekeeping tasks to maintain work area and mechanical equipment.
15. Check-In Process
- Conducted check-in process and boarding process via computer, gate readers, and e ticket kiosks.
- Assisted passengers with the check-in process and tagging of luggage.
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List of airport sales agent skills to add to your resume
The most important skills for an airport sales agent resume and required skills for an airport sales agent to have include:
- Customer Issues
- Reservations
- Computer System
- Customer Care
- FAA
- Air Travel
- Airline Tickets
- Ticket Sales
- Passenger Service
- Ticket Counter
- TSA
- Customer Check-In
- Customer Complaints
- Mechanical Equipment
- Check-In Process
- International Flights
- Flight Operations
- Customer Inquiries
- ASA
- Sales Support
Updated January 8, 2025
