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Top 50 Airport Sales Agent Skills

Below we've compiled a list of the most important skills for an Airport Sales Agent. We ranked the top skills based on the percentage of Airport Sales Agent resumes they appeared on. For example, 22.3% of Airport Sales Agent resumes contained Bag Carts as a skill. Let's find out what skills an Airport Sales Agent actually needs in order to be successful in the workplace.

These are the most important skills for an Airport Sales Agent:

1. Bag Carts

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2. Passenger Luggage

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3. Ticket Counter

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Here's how Ticket Counter is used in Airport Sales Agent jobs:
  • Managed airport operations, agents productivity, ticket counter/gate activity and intervening when necessary to help agents develop solutions to problems.
  • Performed general ticket counter functions, which included personal contact with passengers, check in, ticketing and other special services.
  • Provide customer service for all passengers for check in procedures at ticket counters and boarding gates utilizing various computer applications.
  • Ticket counter duties, check in customer, help them with kiosk information via passport and collect monies for luggage.
  • Started as ticket counter agent but cross trained and actively worked in all aspects of airport and airline operations.
  • Worked at Continental ticket counter and departure checking-in and boarding passengers in a high-stress, quickly changing environment.
  • Cross-utilized agent, rotated through all airport positions including ticket counter, gate, and ramp.
  • Served as acting Lead Agent for most of this period at ticket counter and gate area.
  • Investigate baggage mishandling charged to the ticket counter and determine the cause.
  • Confirmed flights and reservation times/sold tickets at ticket counter and gate.
  • Added responsibilities at the ticket counter, gate, and cargo.
  • Ticket counter customer's check in and baggage handling.
  • Perform all airport functions at ticket counter or gate.
  • Open and closed the ticket counter operation.
  • Cross Utilized agent ramp, ticket counter gate
  • Trained new employees at ticket counter.
  • Performed ticket counter operations Recorded data regarding customers flights
  • Open and close ticket counter Boarding passengers onto the aircraft.
  • Work the ticket counter and load bags on belt.
  • Ticket counter duties, Gate agent, International Arrivals Agent, CSR "red coat".

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4. Airline Tickets

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Here's how Airline Tickets is used in Airport Sales Agent jobs:
  • Created personal reservations for domestic or international itineraries and issued appropriate airline tickets.
  • Assist passengers with travel questions and administer airline tickets to passengers at departure gate.
  • Assisted customer with airline tickets and luggage.

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5. Customer Service

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Here's how Customer Service is used in Airport Sales Agent jobs:
  • Access control - inspection of goods-customer service-patrolling-assist people in need-make security perimeters for suspicious packages
  • Coordinated all customer service aspects needed to achieve on-time arrivals and departures.
  • Provided excellent customer service and guest satisfaction within a fast-paced airport environment
  • Provided assistance to traveling public including customer service and operations management.
  • Provided customer service to traveling passengers upon check in for flight destinations
  • Complimented by supervisors, peers and customers for exemplary customer service.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Provided excellent customer services to guests according to company standard.
  • Provided customer service to passengers in baggage service area, ticket counter, and boarding gates at the New Orleans Airport.
  • Provided quality assistance to the traveling public by performing various customer service duties in the Airport Terminal.
  • Provide excellent customer service to passengers on the check in, sale and reservation of tickets.
  • Nominated as Sales Agent of the Quarter for outstanding customer service, 3rd quarter, 1991
  • Provide customer service at ticket counters and departure gates to traveling customers in airport terminals.
  • Organized monthly meetings with staff to implement new processes for improving customer service.
  • Provided assistance and customer service to the public by performing various assigned duties.
  • Provide sales and quality customer service for American Airlines traveling public.
  • Provide world-class customer service by assisting them with various travel requirements.
  • Provided customer service support for all in-bound and out-bound passengers.
  • Provide excellent customer service at all times.
  • Achieved recognition for excellent customer service from internal and external customers, as well as superiors.

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6. Flight Crew

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Here's how Flight Crew is used in Airport Sales Agent jobs:
  • Inform flight crew of irregularities and assist with solutions.
  • Communicated efficiently with ground personnel and flight crews.
  • Assist in ramp set-up and storage of equipment and baggage * Constant communication with Operations and Flight Crew personnel

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7. FAA

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Here's how FAA is used in Airport Sales Agent jobs:
  • Ensured FAA and airport regulation are followed by enforcing safely/security measures and protect sensitive areas.
  • Provided Superior Customer service while maintains safety regulations on the command of the FAA!
  • Utilized and interpreted United Airlines policy and guidance to include the FAA policy.
  • Inspect and FAA certify all required air cargo.
  • Make sure FAA compliance of carry-on baggage.
  • Complied with all regulations required by FAA.
  • Communicate via radios with State, Federal , FAA, State Towers, Law Enforcement, Fire Dept, U.S. Customs.

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8. Ticket Sales

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Here's how Ticket Sales is used in Airport Sales Agent jobs:
  • Handled all ticket sales, adjustments, and transfers for customers.
  • Performed ticket sales using SYSTEM ONE Reservations System.
  • Created new reservations and performed ticket sales.

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9. Ground Security Coordinator

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Here's how Ground Security Coordinator is used in Airport Sales Agent jobs:
  • Trained as Ground Security Coordinator-American Airlines contract.
  • Acted as ground security coordinator responsible for the implementation of Transportation Security Administration mandates.

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10. International Flights

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Here's how International Flights is used in Airport Sales Agent jobs:
  • Coordinated general services related to international flights.
  • Served as customer service agent in charge of checking in passengers for both domestic and international flights.
  • Created cargo plan for international flights according to FAA standards.
  • Provided check-in assistance to the traveling public for international flights.
  • Reissued tickets for domestic and international flights.

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11. Additional Products

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12. Special Needs

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Here's how Special Needs is used in Airport Sales Agent jobs:
  • Facilitated training classes which include Baggage Service, Dangerous Goods, Aircraft Appearance, and Servicing Special Needs Passengers.
  • Assisted customers with special needs in accordance with the Americans with Disabilities Act.
  • Escorted passengers and special needs to customers safely and courteously.
  • Rebooked passengers, escorted passengers and special needs customers safely & courteously, provided frontline customer service.

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13. Customer Complaints

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Here's how Customer Complaints is used in Airport Sales Agent jobs:
  • Resolve customer complaints regarding worker performance or services rendered.
  • Helped travelers by selling tickets, boarding flights, communicating flight information, assisting with e-service, and resolving customer complaints.
  • Resolved customer complaints and issues.

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14. Proper Fare

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Here's how Proper Fare is used in Airport Sales Agent jobs:
  • Issue tickets, tags, luggage and determining proper fare and routing to assure customers travel plans are efficient and correct.
  • Issued tickets determining proper fare and routing to assure passengers travel plans are efficiently connected.

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15. Flight Information

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Here's how Flight Information is used in Airport Sales Agent jobs:
  • Provided customers with flight information and directions.
  • Assisted customers over the phone regarding lost items, ticketing, flight information, operation times, etc.

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16. Travel Documents

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Here's how Travel Documents is used in Airport Sales Agent jobs:
  • Computed fares, checked passports and travel documents.

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17. Mechanical Equipment

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Here's how Mechanical Equipment is used in Airport Sales Agent jobs:
  • Perform routine housekeeping tasks to maintain work area and mechanical equipment.

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18. Credit Receipts

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Here's how Credit Receipts is used in Airport Sales Agent jobs:
  • Maintained custody of cash up to five thousand dollars, and credit receipts.
  • Maintained custody of cash and credit receipts for auditor's purposes.
  • Maintain custody of cash and credit receipts.

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19. Credit Card Transactions

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Here's how Credit Card Transactions is used in Airport Sales Agent jobs:
  • Handled cash and credit card transactions.

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20. Check-In

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Here's how Check-In is used in Airport Sales Agent jobs:
  • Ticket counter: Check-in customers, ensuring that customers standing in line are processed in time to avoid missing their flight.
  • Ticket Sales, Passenger Check-in, Boarding Procedures, Processing Baggage Claims, Accounting & Administrative Duties.
  • Conducted check-in process and boarding process via computer, gate readers, and e ticket kiosks.
  • Assisted passengers with check-in procedures, including tagging baggage and issuing boarding passes.
  • Resolved on-the-spot customer check-in, ticket, and seat allocation issues.
  • Arrange group check-in and boarding pass issuance with tour group agencies.
  • Process and check-in passengers while addressing their questions and/or concerns.
  • Assisted passengers with the check-in process and tagging of luggage.
  • Assist passengers with ticket sales and check-in for daily flights.
  • Helped customers check-in at the San Jose International Airport.
  • Attended passengers needs during check-in and flight arrival.
  • Assisted customers on kiosk/self service check-in machines.

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21. TSA

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Here's how TSA is used in Airport Sales Agent jobs:
  • Secure Identification Display Area (SIDA) Clearance issued by TSA.
  • Acted as ground security coordinator; facilitated communication between airline, passengers and the FAA/TSA.Awards and Acknowledgements

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22. Company Policies

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Here's how Company Policies is used in Airport Sales Agent jobs:
  • Train workers in proper operational procedures and functions and explain company policies.

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23. Flight Status

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Here's how Flight Status is used in Airport Sales Agent jobs:
  • Read passenger identification documents, baggage tags, cargo labels, and flight status information Facilitate the passenger boarding process.

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24. ASA

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Here's how ASA is used in Airport Sales Agent jobs:
  • Qualified for transfer in 2008 above the wing as an ASA job description Customer service.

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25. Special Assistance

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Here's how Special Assistance is used in Airport Sales Agent jobs:
  • Provided special assistance, answered general travel inquiries and successfully resolved customer issues.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Assist passengers requiring special assistance to board or depart conveyance.
  • Provided special assistance to customers as needed.

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26. Sales Support

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27. International Passengers

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28. On-Time Departures

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Here's how On-Time Departures is used in Airport Sales Agent jobs:
  • Top 10% in performance for on-time departures.

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29. Freight Materials

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Here's how Freight Materials is used in Airport Sales Agent jobs:
  • Load and unload baggage and freight materials servicing 6 to 8 airplanes per shift.
  • Unloaded/loaded baggage and freight materials on the aircraft.

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30. Sales Goals

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31. Assembly Line

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32. Air Travel

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Here's how Air Travel is used in Airport Sales Agent jobs:
  • Responded politely to passenger complaints regarding all aspects of air travel.

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33. Aircraft Security

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34. Cruise Guests

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Here's how Cruise Guests is used in Airport Sales Agent jobs:
  • Greeted cruise guests and directed them to where they needed to go.

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35. Ground Operations

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36. Data Entry

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37. Flight Reservations

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Here's how Flight Reservations is used in Airport Sales Agent jobs:
  • Job Duties: Ticket Counter duties include creating flight reservations and selling tickets to the traveling public.

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38. Cabin Availability

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Here's how Cabin Availability is used in Airport Sales Agent jobs:
  • Processed reservations, coordinated stand-by travel and monitored cabin availability.
  • Processed revenue passenger and standby boarding and monitored cabin availability.

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39. Departure Information

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Here's how Departure Information is used in Airport Sales Agent jobs:
  • Announce arrival and departure information, using public-address system.
  • Announce arrival and departure information, using public address systems.

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40. High Stress Environment

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Here's how High Stress Environment is used in Airport Sales Agent jobs:
  • Manage passenger base in high stress environment.

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41. Seat Assignments

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42. Difficult Customer Situations

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43. VIP

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Here's how VIP is used in Airport Sales Agent jobs:
  • Be an ambassador for the hotel with VIPs and new arrivals at the airport.

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44. EIT

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45. Flight Close-Out Times

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Here's how Flight Close-Out Times is used in Airport Sales Agent jobs:
  • Determined flight close-out times and completed and verified flight forms.

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46. Complex Decisions

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47. Computer System

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Here's how Computer System is used in Airport Sales Agent jobs:
  • Used computer systems to provide customer service to incoming passengers.

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48. On-Time Performance

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Here's how On-Time Performance is used in Airport Sales Agent jobs:
  • Ensured on-time performance and 100% compliance with operational benchmarks by monitoring terminal operation activities.

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49. General Information

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Here's how General Information is used in Airport Sales Agent jobs:
  • Provided general information for our customers.

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50. Final Destination

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Here's how Final Destination is used in Airport Sales Agent jobs:
  • Worked out different options for customer to get to final destination when flight was oversold or delayed.
  • Research and investigation necessary to track bags and deliver them to final destination of the customer.

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Airport Sales Agent Jobs

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20 Most Common Skills For An Airport Sales Agent

Bag Carts

27.0%

Passenger Luggage

20.8%

Ticket Counter

9.4%

Airline Tickets

8.7%

Customer Service

4.6%

Flight Crew

4.0%

FAA

3.6%

Ticket Sales

2.6%

Ground Security Coordinator

2.5%

International Flights

2.4%

Additional Products

2.1%

Special Needs

1.9%

Customer Complaints

1.6%

Proper Fare

1.5%

Flight Information

1.5%

Travel Documents

1.2%

Mechanical Equipment

1.1%

Credit Receipts

1.1%

Credit Card Transactions

1.1%

Check-In

1.1%
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Typical Skill-Sets Required For An Airport Sales Agent

Rank Skill
1 Bag Carts 22.3%
2 Passenger Luggage 17.2%
3 Ticket Counter 7.7%
4 Airline Tickets 7.2%
5 Customer Service 3.8%
6 Flight Crew 3.3%
7 FAA 3.0%
8 Ticket Sales 2.2%
9 Ground Security Coordinator 2.1%
10 International Flights 2.0%
11 Additional Products 1.8%
12 Special Needs 1.5%
13 Customer Complaints 1.3%
14 Proper Fare 1.2%
15 Flight Information 1.2%
16 Travel Documents 1.0%
17 Mechanical Equipment 0.9%
18 Credit Receipts 0.9%
19 Credit Card Transactions 0.9%
20 Check-In 0.9%
21 TSA 0.8%
22 Company Policies 0.8%
23 Flight Status 0.8%
24 ASA 0.7%
25 Special Assistance 0.7%
26 Sales Support 0.7%
27 International Passengers 0.7%
28 On-Time Departures 0.7%
29 Freight Materials 0.7%
30 Sales Goals 0.7%
31 Assembly Line 0.6%
32 Air Travel 0.6%
33 Aircraft Security 0.6%
34 Cruise Guests 0.6%
35 Ground Operations 0.5%
36 Data Entry 0.5%
37 Flight Reservations 0.5%
38 Cabin Availability 0.5%
39 Departure Information 0.5%
40 High Stress Environment 0.5%
41 Seat Assignments 0.5%
42 Difficult Customer Situations 0.5%
43 VIP 0.4%
44 EIT 0.4%
45 Flight Close-Out Times 0.4%
46 Complex Decisions 0.4%
47 Computer System 0.4%
48 On-Time Performance 0.4%
49 General Information 0.4%
50 Final Destination 0.4%
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