Based in Chicago, IL, AKA is a video-first marketing and communications company with 25 years experience working with many of the world's most-trusted brands. Annual revenue is private, estimated to be $2.0M - $3.0M. Founded in 1998.

AKA is celebrating 25 years working with many of the world's most-trusted brands. The people who work here are industry leaders who take an active interest in developing talent.

Senior Specialist

Senior Specialist, Marketplace

We are seeking a detail-oriented and analytically minded Marketplace Senior Specialist to support the growth and optimization of our presence across key e-commerce marketplaces such as Amazon, Walmart, Macy's, Target, and Nordstrom. This role blends strong execution with business analysis, problem solving, and value-based prioritization, with a clear expectation of end-to-end ownership of marketplace performance.


 The ideal candidate operates with a high level of ownership and accountability. They proactively identify opportunities and risks, connect day-to-day actions to financial and performance outcomes, and drive work from insight through execution to measurable results. This person exercises sound judgment, sets priorities based on impact, and raises recommendations backed by data.


 This role requires comfort operating in ambiguity and influencing cross-functional partners to move initiatives forward. The successful candidate is curious, continuously seeking better ways of working, and confident testing new tools and technology solutions-providing structured feedback to improve workflows, increase automation, and scale marketplace performance. As the organization transitions from manual processes to more automated ways of working, this role plays an active part in shaping how work gets done, not just executing within existing processes.


 


 Key Responsibilities


 Marketplace Operations & Listing Management

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 Create, update, and maintain product listings across marketplaces, ensuring accuracy, SEO optimization, and brand consistency.
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 Analyze listing and content performance, identify issues, and recommend improvements based on business impact.
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 Diagnose operational or data issues and implement or recommend solutions.
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</ul>

 Sales, Promotions & Execution

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 Support pricing updates, promotions, and campaigns to meet sales, margin, and inventory goals.
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 Analyze SKU- and campaign-level performance and recommend where to focus effort for maximum value.
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</ul>

 Performance Analysis, Reporting & Business Insights

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 Track KPIs including sales, traffic, conversion, margin, and inventory health.
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 Prepare regular reports that clearly communicate business performance, data-driven insights, actions taken, and next steps.
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 Translate analysis into clear, actionable recommendations for stakeholders.
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</ul>

 Process Improvement, Automation & Tool Testing

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 Identify manual or repetitive tasks and assess improvement opportunities based on value and effort.
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 Test new tools, templates, and technology solutions (including AI-enabled tools) to improve accuracy, speed, and scalability.
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 Provide structured feedback on tool effectiveness, usability, and impact to help guide adoption and refinement.
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 Support automation initiatives that reduce manual effort and improve time-to-market.
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</ul>

 Cross-Functional Collaboration

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 Partner with brand planning teams, logistics, and technology team partners to align on insights, priorities, and execution.
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 Review and support timely order processing and help resolve issues using structured analysis and clear communication with cross functional teams as needed
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 Proactively engage with marketplace partners to ensure brand and product optimization, stay informed on platform requirements and policy updates, and implement changes efficiently to maintain compliance and performance.
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</ul>

 


 Required Skills & Qualifications


 Experience & Technical Skills

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 3 - 5 years experience
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 Experience working with e-commerce marketplace platforms (Amazon Seller & Vendor Central, Walmart Marketplace, Macy's, Target, Nordstrom, Mirakl).
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 Strong proficiency in Microsoft Excel and marketplace seller tools; familiarity with analytics tools such as Tableau is a plus.
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 Understanding of e-commerce analytics, retail math, and marketplace best practices.
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</ul>

 Business Analysis, Reporting & Problem Solving

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 Strong business analysis skills with the ability to interpret data and develop actionable insights and recommendations.
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 Ability to regularly report out on business performance, insights, actions taken, and next steps.
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 Proven problem-solving skills, including root-cause analysis and solution evaluation.
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 Ability to prioritize tasks and shift focus based on business value.
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</ul>

 Mindset & Soft Skills

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 Curious, proactive learner with a willingness to test new tools and ways of working.
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 Comfortable experimenting, providing constructive feedback, and learning through iteration.
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 Organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
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 Clear communicator and collaborative team player
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</ul>

AKA benefits

What benefits does AKA provide to employees?