Coordinator jobs at Alameda Alliance for Health - 29 jobs

Provides support for coordination of benefits review activities that directly impact medical expenses and premium reimbursement. Responsible for primarily coordinating benefits with other carriers responsible for payment. Facilitates administrative support, data entry, and accurate maintenance of other insurance records. Job Duties Provides telephone, administrative and data entry support for the coordination of benefits (COB) team. Phones or utilizes other insurance company portals to validate state, vendor, and internal COB leads. Updates the other insurance table on the claims transactional system and COB tracking database. Review of claims identified for overpayment recovery. Job Qualifications REQUIRED QUALIFICATIONS: At least 1 year of administrative support experience, or equivalent combination of relevant education and experience. Strong organizational and time management skills; ability to manage simultaneous projects and tasks to meet internal deadlines. Strong verbal and written communication skills. Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with internal and external stakeholders. Microsoft Office suite proficiency. PREFERRED QUALIFICATIONS: Health care experience To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

FLSA Status: Non-Exempt Department: Marketing & Communications Reports To: Supervisor, Community Resource Center Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 The Community Resource Center (CRC) Coordinator is committed to creating a welcoming experience for all residents visiting the center. The CRC Coordinator supports the day-to-day operation of the CRC, including clerical, administrative and programmatic duties, and is responsible for managing the front desk by answering telephone calls, greeting and registering visitors, actively responding to questions about the CRC and resources, maintaining room reservations, and appropriately addressing issues. The role also supports program success at the CRC by overseeing the CRC Member Rewards Program, helping members and residents sign-up for programs, assisting in program set-up and break down, and ensuring the CRC is well-maintained throughout the day. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. 1. Prepare for daily opening and closing of the center by properly completing check-list of procedures. 2. Greet and check in all members, community partners, vendors, and other visitors, to build rapport and engagement and create a positive experience at the CRC, following established safety and security guidelines. 3. Assist individuals face-to-face and over the telephone with questions about the CRC, facilitate connection to CRC programs and services, and demonstrate comfort guiding and de-escalating members with concerns, complaints, and challenges accessing care or social services. 4. Effectively communicate with all members, community partners, vendors, and other visitors, to answer general questions by providing information and assistance as appropriate 5. Prepare a variety of correspondence including emails, notices, and minutes for staff, community partners, vendors and visitors. 6. Manage CRC reservation system including scheduling of meetings, trainings, programs, events and services for staff, community partners, vendors and other visitors and maintain and publish calendar information. Register and check-in participants for education and fitness classes, member orientation, enrollment appointments, kids club, etc. 7. Set-up and clean-up all areas of CRC used for group programming and individual consultations. 8. Coordinate rewards program for CRC participants. 9. Develop and maintain inventory of CRC materials, which include but are not limited to brochures, printed material, and health and fitness promotional items. Assist in the ordering of materials. 10. Coordinate onsite meetings, e.g., Consumer Advisory Committee, by confirming RSVPs, booking catering, and preparing, posting and distributing materials in compliance with Brown Act. 11. Report any safety issues or concerns immediately. 12. Answer the phone line in a prompt, professional, and friendly manner; route calls and answer routine questions. 13. Provide general administrative support for CRC, including but not limited to data entry, producing and managing documents and spreadsheets; scanning, copying and indexing; looking up member information; processing returned undeliverable mail; assisting with mailings. Complete required record keeping for tracking results and providing feedback to SCFHP on issues related to member activity/assistance, rewards program, and other CRC activities. 14. Maintain shared workstation in a clean and orderly manner. 15. Draft, maintain and use operating instructions and tools needed to support Department activities and ensure compliance with all regulations. 16. Assist with new hire training by having new hires shadow and observe, in accordance with training guidelines and protocols. 17. Attend and actively participate in daily, weekly, and monthly department meetings, trainings and coaching sessions. 18. Identify issues, trends, and opportunities to improve efficiency and/or quality, or to better assist departments; report relevant information to management. 19. Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. 1. High School Diploma or GED. (R) 2. Associate's degree or equivalent experience, training, or coursework. (D) 3. Minimum two years of experience in customer service. (R) 4. Experience working with underserved populations. (R) 5. Proficient in adapting to changing situations and efficiently alternating focus between multiple tasks to support operations as dictated by business needs. (R) 6. Fluent in Spanish, Vietnamese, and/or Chinese. (R) 7. Experience operating general office equipment such as multi-line phones, copiers, printers, scanner, fax, and 10-key. (R) 8. Working knowledge of and the ability to efficiently learn and operate all applicable computer software including computer applications such as Microsoft Word, Excel, Outlook, and Salesforce. (R) 9. Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP members, resident, providers and staff over the telephone, in person or in writing. (R) 10. CPR/First Aid Certification or ability to acquire certification within 3 months. (R) 11. Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) 12. Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) 13. Ability to maintain confidentiality. (R) 14. Ability to comply with all SCFHP policies and procedures. (R) 15. Ability to perform the job safely with respect to others, to property, and to individual safety. (R) 16. Ability to work weekends and evenings as needed. (R) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, CRC visitors, or providers, in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: 1. Mobility Requirements: regular bending at the waist, stooping, reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) 2. Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 30 pounds; (R) 3. Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) 4. Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard, mailroom equipment); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) 5. Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) 6. Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

FLSA Status: Non-Exempt Department: Grievance and Appeals Reports To: Supervisor, Grievance and Appeals Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 The Grievance and Appeals Coordinator is responsible for the beginning-to-end process of receiving, researching and resolving of new and existing member and provider grievance and appeals cases for all lines-of-business including any escalated step of the grievance and appeals process in accordance with state and federal regulatory requirements and SCFHP policies and procedures as set forth for each line of business. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. * Act as a back-up to the Grievance and Appeals Intake Specialist during times of high volume work and/or staffing shortages to ensure appropriate intake of new and existing grievance and appeal cases, assessing the priority of each case and routing to the appropriate staff. * Ensure grievance and appeals cases are accurate and include the necessary elements for processing and resolving, giving special attention to those identified as "Expedite". Create clear and concise documentation in applicable system(s). * Use good judgment and department resources to identify all issues and required actions within a case, appropriately categorize cases and identify required actions in accordance with state and federal regulations. * Produce and manage outbound documents, correspondence and reports in a manner that meets required timeframes. * Ensure adherence with state and federal regulatory timeframes for handling cases including acknowledging cases, resolving cases, monitoring effectuation of resolution, completing resolution letters and communicating with members and providers within required timeframes. * Prepare case files for State Fair Hearings, Independent Review Entities or other escalated types of cases, including documentation of the Statement of Position and case narratives. Represent SCFHP in any hearing proceedings. * Develop effective and professional working relationships with internal and external stakeholders and partners. Communicate effectively with members and providers orally and in writing. * Contact members and providers to seek additional information or clarification regarding grievance and appeals cases and review and resolve issues by requesting medical records, notice of action, or any other pertinent information related to grievances and appeals from medical groups, delegated entities and/or providers. * Perform complete, accurate and consistent data entry into system software applications in accordance with policies, procedures and instruction from the Manager of Grievance and Appeals Operations. * Maintain case files by ensuring that they are documented in accordance with state and federal requirements and organized in a manner that adheres to SCFHP standards and audit requirements. * Participate in retrospective audit and review of cases and complete and correct gaps or errors in data. * Identify operational issues and trends with SCFHP, delegates and other external stakeholders. Communicate these issues internally and externally and assist in formulating appropriate remediation plans. * Assist the Manager of Grievance and Appeals Operations and peers with special projects. Work collaboratively and cross-functionally with other departments to facilitate appropriate resolutions. Work as a team to complete departmental tasks to meet deadlines and accomplish department objectives. * Attend and actively participate in Grievance and Appeals Committee meetings, operational meetings and department meetings, trainings and coaching sessions. * Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. * High School diploma or GED. (R) * Associate's degree or equivalent experience, training or coursework. (D) * Minimum two years of experience in customer service, provider service, health service, or pharmacy in a managed care or health care environment handling escalated or complex issues. (R) * Knowledge of health plan benefits, processes and operations. (R) * Prior experience with commercial, Medi-Cal and/or Medicare programs and working with the underserved populations. (R) * Work weekends and company holidays as needed based on business regulatory requirements. (R) * Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D) * Detail-oriented with the ability to conduct research and identify steps required to resolve issues and follow through to effectuation.(R) * Proficient in adapting to changing situations and efficiently alternating focus between tasks to support the Grievance and Appeals Department operations as dictated by business needs (R) * Ability to consistently meet grievance and appeals accuracy and timeline requirements by achieving regulatory standards. (R) * Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word and Excel. (R) * Ability to use keyboard with moderate speed and a high level of accuracy. (R) * Excellent communications skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, Members, Providers and outside entities over the telephone, in person or in writing. The ability to remain calm and de-escalate tense situations. (R) * Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) * Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) * Ability to maintain confidentiality. (R) * Ability to comply with all SCFHP policies and procedures. (R) * Ability to perform the job safely with respect to others, to property and to individual safety. (R) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: * Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) * Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) * Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) * Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment; (R) * Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) * Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office and call center conditions. May be exposed to moderate noise levels.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated Partnership departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To support and/or lead in planning, organization, management, and implementation of projects. In addition to the Project Coordinator I duties, a Project Coordinator II has a higher level of experience, works well with ambiguity and is expected to work with more autonomy on assignments. Responsibilities Supports the successful implementation of projects with a range of low to medium complexity, scope, and schedule. Works with project lead to identify and manage project deliverables, dependencies, and critical path milestones. Supports in the development and maintenance of project plans and budget summaries. Supports project team in developing, streamlining, and implementing newly established processes. Assists with the hand-off of established processes, as well as project deliverables to appropriate business owner(s). Follows-up with project stakeholders and subject matter experts on outstanding project deliverables. With guidance, may lead in the coordination and managing of day-to-day project execution. Provides technical and administrative support for the development of business cases, project charters, and other project documentation or reports. Effectively utilizes project management software, tools, and resources needed for project planning and execution. Tracks, compiles, reviews, and analyzes project data and results. Manages, tracks, processes, and maintains upkeep and/or version control of project paperwork. Maintains project documentation per department specifications Communicates project status and potential risks or dependencies to project team and/or leadership, as appropriate. Develops and distributes communications to project stakeholders. Effectively utilizes online collaboration applications Coordinates and facilitates both internal and external meetings. Develops and publishes agendas, meeting minutes, and necessary documentation. Plan and coordinate events, conferences, and webinars, as needed. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum two (2) years of project coordination experience. Special Skills, Licenses and Certifications Effective written and oral communication skills both verbal and written, to interpret and articulate project requirements to involved stakeholders. Strong interpersonal and customer service skills. Ability to establish and maintain effective working relationships across all levels within the organization. Detail-oriented. Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Strong decision-making, problem solving, critical thinking skills. Able to work under pressure and meet critical deadlines in a fast-moving environment. Adaptable to a continuous changing environment. Knowledge of project management methodologies is highly desirable. Proficient experience in use of various computer system software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint. Valid California driver's license and proof of current automobile insurance compliant with Partnership's policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $77,430.47 - $96,788.08 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To support and/or lead in planning, organization, management, and implementation of projects. In addition to the Project Coordinator I duties, a Project Coordinator II has a higher level of experience, works well with ambiguity and is expected to work with more autonomy on assignments. Responsibilities Supports the successful implementation of projects with a range of low to medium complexity, scope, and schedule. Works with project lead to identify and manage project deliverables, dependencies, and critical path milestones. Supports in the development and maintenance of project plans and budget summaries. Supports project team in developing, streamlining, and implementing newly established processes. Assists with the hand-off of established processes, as well as project deliverables to appropriate business owner(s). Follows-up with project stakeholders and subject matter experts on outstanding project deliverables. With guidance, may lead in the coordination and managing of day-to-day project execution. Provides technical and administrative support for the development of business cases, project charters, and other project documentation or reports. Effectively utilizes project management software, tools, and resources needed for project planning and execution. Tracks, compiles, reviews, and analyzes project data and results. Manages, tracks, processes, and maintains upkeep and/or version control of project paperwork. Maintains project documentation per department specifications Communicates project status and potential risks or dependencies to project team and/or leadership, as appropriate. Develops and distributes communications to project stakeholders. Effectively utilizes online collaboration applications Coordinates and facilitates both internal and external meetings. Develops and publishes agendas, meeting minutes, and necessary documentation. Plan and coordinate events, conferences, and webinars, as needed. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum two (2) years of project coordination experience. Special Skills, Licenses and Certifications Effective written and oral communication skills both verbal and written, to interpret and articulate project requirements to involved stakeholders. Strong interpersonal and customer service skills. Ability to establish and maintain effective working relationships across all levels within the organization. Detail-oriented. Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Strong decision-making, problem solving, critical thinking skills. Able to work under pressure and meet critical deadlines in a fast-moving environment. Adaptable to a continuous changing environment. Knowledge of project management methodologies is highly desirable. Proficient experience in use of various computer system software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint. Valid California driver's license and proof of current automobile insurance compliant with Partnership's policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $77,430.47 - $96,788.08 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated PHC departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

To plan, organize, manage, and implement projects. Responsibilities Develops and maintains detailed project plans and budget summaries. Coordinates and facilitates both internal and external meetings. Supports projects with a range of low to medium complexity, scope, and schedule. Supports the successful implementation of projects within timelines for associated department assignments and tasks. Provides technical and administrative support for the development of business cases and system reports for projects and/or programs. Develops and publishes agendas, meeting minutes, and necessary documentation. Works with department to develop tactical department and program initiatives. Works with relevant units to develop effective and high quality projects to meet the needs of associated Partnership departments. Identifies and manages project deliverables, dependencies, and critical path milestones. Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the supervisor. Develops and publishes communications to project stakeholders. Manages, tracks, and processes project paperwork. Maintains department files (hard and soft copies) per instruction. Other duties as assigned. Qualifications Education and Experience High School diploma or equivalent. Minimum of one (1) year project coordination experience. Special Skills, Licenses and Certifications Strong organization skills with ability to prioritize assignments, manage time effectively, and coordinate project activities between multiple groups. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Ability to interpret project requirements and project budget. Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business. Performance Based Competencies Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains confidentiality and integrity at all times. Work Environment And Physical Demands More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE: $34.79 - $43.48 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

The Coordinator I will provide coordination and administrative support to department teams and management. Performs a variety of general clerical duties, including data entry, report generation, manage and respond to call inquiries, manage internal Helpdesk inquiries, manage and assign follow up inquiries from other departments, creates and revises desktop protocols, and develops forms and presentations. Responsibilities ▪ Provides administrative support to management and general office and clerical duties as needed to support the department. ▪ Documents desk procedures and updates annually to ensure content is current. ▪ Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up to date. ▪ Processes inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools. ▪ May process documents within scope of authority within the current platform. ▪ Responsible for tracking and managing all follow-up inquiries from other departments and assigns and/or completes timely. ▪ May maintain Health plan updates within the system when applicable to work assignment and or requested. ▪ May maintain work assignment grid and make assignments as outlined. ▪ Produces and maintains correspondence, forms, reports, and other needed documentation. ▪ Verifies member eligibility both electronically and using online systems. ▪ Intakes information over telephone from providers for referrals and authorizations. ▪ Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members. ▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms. ▪ Other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent. One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience. Experience in phone-based customer service may be preferred. Special Skills, Licenses and Certifications Excellent written and oral communication with problem solving skills. Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications including Microsoft Office Suite and SharePoint. Ability to work within an interdisciplinary team structure and function in a fast-paced environment while managing multiple priorities and meeting deadlines. Strong organizational skills required. Excellent interpersonal and customer service skills. Bilingual skills in Spanish, Tagalog, or Russian may be preferred. Performance Based Competencies Excellent written and verbal communication skills. Ability to follow established procedures and protocol. Ability to communicate effectively with coworkers, physicians, and health care providers. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members. Work Environment And Physical Demands Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs. All HealthPlan employees are expected to: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. HIRING RANGE $27.56 - $32.38 IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.