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Alarm operator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical alarm operator skills. We ranked the top skills for alarm operators based on the percentage of resumes they appeared on. For example, 14.6% of alarm operator resumes contained alarm signals as a skill. Continue reading to find out what skills an alarm operator needs to be successful in the workplace.

15 alarm operator skills for your resume and career

1. Alarm Signals

Here's how alarm operators use alarm signals:
  • Act accordingly upon alarm signals received by central station, dispatch on emergency alarms.
  • Monitor alarm signals from homes or businesses.

2. Emergency Situations

Here's how alarm operators use emergency situations:
  • Dispatched authorities for emergency situations Placed and received calls for possible alarm trips to ensure customer safety.
  • Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how alarm operators use customer service:
  • Answer incoming calls Troubleshoot alarm errors Quality Customer Service
  • Responded to alarm events and provided excellent customer service to subscribers as per SOP's set forth by the company.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how alarm operators use data entry:
  • Completed miscellaneous data entry and projects as assigned.
  • Monitor commercial and residential burglary and fire alarms, dispatch police/fire departments when necessary, and performs data entry.

5. Emergency Services

Here's how alarm operators use emergency services:
  • Dispatched emergency services and created reports as warranted.
  • Provided critical information to emergency service department.

6. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how alarm operators use security systems:
  • Receive telephone calls and assist clients who are experiencing problems with their security systems.
  • Worked night (3rd) shift 10pm-08am Monitored all security systems for any alarms and dispatch accordingly.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how alarm operators use telephone calls:
  • Received emergency 911 telephone calls and dispatched appropriate crews or transferred calls to the appropriate agency.
  • Provided caller with medical instructions as needed by answering non-emergency telephone calls for assistance and refers to appropriate department.

8. CCTV

Here's how alarm operators use cctv:
  • Operate CCTV Surveillance System to clearly identify persons, vehicles, and areas of interest.
  • Monitor alarm systems and CCTV to detect emergencies such as fires and illegalentry into establishment.

9. Video Surveillance

Here's how alarm operators use video surveillance:
  • Monitored residential and commercial security, including video surveillance, and medical alert.
  • Audited video surveillance, access control, intrusion and other monitoring security services.

10. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how alarm operators use ems:
  • Handle a large volume of incoming emergency calls while dispatching emergency personnel, to include area police, fire and ems.
  • Coordinate Police, Fire, EMS, and other Emergency services through radio, telephone, and computer telecommunications.

11. Law Enforcement Agencies

Here's how alarm operators use law enforcement agencies:
  • Established and maintained rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States.
  • Dispatched alarms to local fire and law enforcement agencies.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how alarm operators use outbound calls:
  • Handled high volume of inbound/outbound calls daily.
  • Take inbound/outbound calls from customers regarding emergency signals received, contact emergency contacts, Police / Fire Departments regarding alarm activities.

13. Fire Alarms

Here's how alarm operators use fire alarms:
  • Monitored security and fire alarm systems; entered Accounting data Notify proper law enforcement and district personnel to respond to alarms.
  • Monitored Macy's burglar/fire alarms and phone systems, which encompassed all of Macy's 850 retail stores nationwide.

14. Inbound Calls

Here's how alarm operators use inbound calls:
  • Answered inbound calls and took messages for various businesses and professionals.
  • Answered inbound calls to input customers profile into company database.

15. Computer System

Here's how alarm operators use computer system:
  • Documented actions taken, all applicable events, and agencies dispatched, in alarm dispatching computer system.
  • Documented all calls in to the computer system.
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List of alarm operator skills to add to your resume

Alarm operator skills

The most important skills for an alarm operator resume and required skills for an alarm operator to have include:

  • Alarm Signals
  • Emergency Situations
  • Customer Service
  • Data Entry
  • Emergency Services
  • Security Systems
  • Telephone Calls
  • CCTV
  • Video Surveillance
  • EMS
  • Law Enforcement Agencies
  • Outbound Calls
  • Fire Alarms
  • Inbound Calls
  • Computer System
  • Radio Traffic
  • Incident Reports
  • Non-Emergency Calls
  • Alarm Events
  • Customer Inquiries
  • Customer Calls
  • Alarm Panels
  • Emergency Alarms
  • Emergency Response
  • Customer Accounts
  • MDI
  • Medical Services
  • Local Police
  • System Database
  • EMT
  • Relative Priorities
  • Computer Aided Dispatch

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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