Top Alarm Operator Skills

Below we've compiled a list of the most important skills for an Alarm Operator. We ranked the top skills based on the percentage of Alarm Operator resumes they appeared on. For example, 20.0% of Alarm Operator resumes contained Alarm Signals as a skill. Let's find out what skills an Alarm Operator actually needs in order to be successful in the workplace.

The six most common skills found on Alarm Operator resumes in 2020. Read below to see the full list.

1. Alarm Signals

high Demand
Here's how Alarm Signals is used in Alarm Operator jobs:
  • Responded to incoming alarm signals immediately and with accuracy, while assisting customers professionally.
  • Advised the proper responding agency of alarm signals received for commercial and residential establishments.
  • Monitored and responded to Burglar and Fire alarm signals for homes and businesses across the United States.
  • Monitored multiple alarm signals with a 30 second or less response time across 8 states.
  • Worked as an operator who dealt with alarm signals on residential and commercial platforms.
  • Responded to alarm signals immediately, including burglary, fire, and medical alarms.

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2. Proper Authorities

high Demand
Here's how Proper Authorities is used in Alarm Operator jobs:
  • Worked in call center environment monitoring security alarms for Business companies and dispatching proper authorities if needed.
  • Dispatched proper authorities to residential and commercial residences.
  • Dispatched proper authorities to different emergency situations.
  • Utilized Mastermind software program to place outgoing calls to verify alarms, dispatch proper authorities, and notify responsible parties.
  • Placed necessary outgoing calls to verify an alarm, dispatched the proper authorities, and notified responsible parties.
  • Responded to emergency signals and dispatched the proper authorities to the homes or businesses we served.

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3. Customer Service

high Demand
Here's how Customer Service is used in Alarm Operator jobs:
  • Responded to alarm events and provided excellent customer service to subscribers as per SOP's set forth by the company.
  • Learned new software quickly and polished my customer service skills and ability to communicate clearly over the phone.
  • Dispatched burglar, fire, and medical alarms Performed exceptional customer service Maintained a clean and safe working environment
  • Provided telephonic assistance to customers with questions and issues effectively utilizing customer service skills to insure a positive customer experience.
  • Communicated guidelines, service options and solutions to ensure delivery of a totally satisfied experience through exceptional customer service.
  • Created and implanted office procedures that ensure delivery on information and customer service within the established deadlines.

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4. Cctv

high Demand
Here's how Cctv is used in Alarm Operator jobs:
  • Patrolled the exterior and interior perimeter via CCTV monitoring for hazardous material and suspicious activity.
  • Created incident reports and provided data from CCTV Security System for investigations.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
  • Monitored various facilities via a CCTV system containing approximately 170 different cameras across 8 monitors.
  • Monitored and operated CCTV cameras* Ensured security officers adhered to their respective daily schedules.
  • Provided customer service, patrolled & observed CCTV on all areas of facility to detect irregularities and illegal activities.

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5. Data Entry

high Demand
Here's how Data Entry is used in Alarm Operator jobs:
  • Received continuous training and performed data entry.
  • Completed miscellaneous data entry and projects as assigned.
  • Coordinated trooper activity, provided accurate daily records, operated GCIC system, performed data entry, and provided public 911 assistance
  • Performed clerical duties such as typing, filing, data entry, and operating general office equipment.
  • Trained and precept all new associates, patient registration, data entry, discharged patients charts.
  • Answered a multiple phone line system while utilizing the computer for data entry.

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6. Telephone Calls

high Demand
Here's how Telephone Calls is used in Alarm Operator jobs:
  • Paged individuals to inform them of telephone calls, using paging and interoffice communication equipment.
  • Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Answered inbound telephone calls*Took messages for customers/patients of clients*Dispatched calls to the client*Updated on-call books daily
  • Received and directed incoming telephone calls to appropriate personnel.
  • Processed inbound/outbound telephone calls accurately.
  • Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

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7. Fire Departments

high Demand
Here's how Fire Departments is used in Alarm Operator jobs:
  • Notified police/fire departments or other designated responding agents of alarms received and any update status.
  • Monitored burglar alarms Provided customers detailed instructions on operating alarms Contacted Police and Fire Departments
  • Monitored alarms and dispatched police and/or fire departments for SunTrust locations in FL, GA, TN and AL.
  • Worked with area police, hospitals, and fire departments to ensure that systematic plans were followed.
  • Answered 911 urgent and non-urgent call from the public for police and fire departments and dispatching officers and firefighters accordingly.
  • Provided communication and support services to the police, ambulance and fire departments.

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8. Law Enforcement

high Demand
Here's how Law Enforcement is used in Alarm Operator jobs:
  • Dispatched alarms to local fire and law enforcement agencies.
  • Received alarm signals and contacted the homeowners along with law enforcement to protect customers property.
  • Worked with law enforcement representatives to find historical unclassified and classified documents pertaining to certain subject matter in which they needed.
  • Responded to alarms, coordinated with law enforcement agencies, dispatched security investigators, and documented actions taken.
  • Certified user of the National Crime Information Center and Commonwealth of Pennsylvania Law Enforcement Assistance Network
  • Entered, modified, searched and cleared information from a highly sensitive statewide/national law enforcement database.

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9. Inbound Calls

high Demand
Here's how Inbound Calls is used in Alarm Operator jobs:
  • Received inbound calls related to alarm call back inquires Received Customer Service Awards and Recognition
  • Answered inbound calls regarding equipment malfunctions and provided clients troubleshooting instructions.
  • Trained in Answering Service receiving inbound calls assisting customer and/or authorizes rapidly and efficiently.
  • Answered Inbound calls regarding security alarms and scheduling techs to go to businesses Activated accounts for clients interested in new services.
  • Worked I call center environment, handling inbound calls, assisted customers with billing questions, sales & technical support
  • Monitored clients' alarms; fielded inbound calls to maintain client satisfaction.

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10. Non-Emergency Calls

high Demand
Here's how Non-Emergency Calls is used in Alarm Operator jobs:
  • Answered and dispatched 911 emergency and non-emergency calls to surrounding police and fire municipalities.
  • Determined the nature and location of calls while prioritizing emergency and non-emergency calls.
  • Processed both emergency and non-emergency calls quickly and professionally.
  • Responded to non-emergency calls for assistance.
  • Handled Emergency and non-emergency calls.
  • Answered non-emergency calls, and followed protocol to resolve security-related matters.

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11. EMS

average Demand
Here's how EMS is used in Alarm Operator jobs:
  • Monitored all hospital alarms and surveillance systems.
  • Monitored security and fire alarm systems; entered Accounting data Notify proper law enforcement and district personnel to respond to alarms.
  • Received and acted upon alarm and supervisory signals from security, fire, panic, and industrial monitoring systems.
  • Monitored Macy's burglar/fire alarms and phone systems, which encompassed all of Macy's 850 retail stores nationwide.
  • Determined nature and location of each emergency, prioritized situations, and dispatched police, fire, ambulance/EMS teams.
  • Answered incoming calls from clients and alarm techs setting up individual systems.
  • Scheduled appointment to get the alarm fixed if any problems.
  • Responded to alerts from residential and commercial alarm systems.
  • Entered, updated and retrieved information from several different computer systems.
  • Worked night (3rd) shift 10pm-08am Monitored all security systems for any alarms and dispatch accordingly.
  • co-ordinated with service technicians for service or for installations of alarm systems.

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12. Medical Alarms

average Demand
Here's how Medical Alarms is used in Alarm Operator jobs:
  • Received commercial and residential burglary, fire and medical alarms nationwide.
  • Worked in the Health Backup program by assisting the elderly with medical alarms.
  • Called on burglar alarms, fire alarms and medical alarms.

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13. Alarm Events

average Demand
Here's how Alarm Events is used in Alarm Operator jobs:
  • Monitored burglary/intrusion, fire, and hold-up alarms; dispatched calls to authorities on alarm events.

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14. Radio Traffic

average Demand
Here's how Radio Traffic is used in Alarm Operator jobs:
  • Answered all radio traffic and entered in the computer, 911 calls, incoming calls on the telephone.
  • Managed and monitored police radio traffic and respond as necessary, while providing pertinent updates.
  • Maintained office files and files of radio traffic.
  • Pulled all recordings of all radio calls and radio traffic on a daily basis.
  • Maintained a daily log of all outgoing/incoming calls, radio traffic and data entry.
  • Monitored airfield to tower radio, airport police, and fire and maintenance radio traffic.

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15. Outgoing Calls

average Demand
Here's how Outgoing Calls is used in Alarm Operator jobs:
  • Monitored the incoming and outgoing calls and alarms on a minute to minute basis.
  • Maintained detailed records of all incoming calls per customer and handled outgoing calls to clients for immediate follow up.
  • Processed incoming and outgoing calls for patients, staff, physicians and public providing them with accurate information.
  • Operated complex telecommunications console by placing, receiving and relaying all inbound and outgoing calls.
  • Directed all incoming and outgoing calls for the hospital's switchboard; averaged 500 - 600 calls per shift.
  • Answered main switchboard for all incoming and outgoing calls on the Mental Health and Drug Abuse Campus.

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16. Trouble Shooting

average Demand
Here's how Trouble Shooting is used in Alarm Operator jobs:
  • Provided daily account maintenance, assisted with trouble shooting and mastered the M.A.S (Master Mind Automation System)

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17. Phone Calls

average Demand
Here's how Phone Calls is used in Alarm Operator jobs:
  • Answered incoming phone calls and provide departmental information regarding policies and procedures.
  • Answered, evaluated and prioritized incoming telephone calls.
  • Facilitated incoming phone calls to proper departments.
  • Worked with Goldmine, Microsoft Excel, answered phone calls and took messages, managed inventory of customers articles
  • Assisted physically challenged individuals in placing phone calls utilizing TTY and TTD machines.
  • Answered both internal and external phone calls for Hospital and Dartmouth Hitchcock using a computerized database phone system.

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18. Computer System

average Demand
Here's how Computer System is used in Alarm Operator jobs:
  • Documented actions taken, all applicable events, and agencies dispatched, in alarm dispatching computer system.
  • Documented all calls in to the computer system.
  • Entered data in computer system and answered incoming calls directing to different departments.
  • Provided technical assistance and training in shop and computer system operations.
  • Typed information of recipients into computer system and updated data entry files.
  • Monitored computer system for errors and updated accordingly.

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19. Incident Reports

average Demand
Here's how Incident Reports is used in Alarm Operator jobs:
  • Answered the operator and security phones- Recorded all officer actions and incident reports
  • Conducted incident reports with detailed field notes/logs.
  • Submitted security incident reports of all inaccurate readings and issues.
  • Monitored and dispatched on home and business alarms took detailed incident reports
  • Edited and revised incident reports.
  • Used various computer applications to create detailed dispatch logs, incident reports and work orders for Building Services.

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20. New Customers

average Demand
Here's how New Customers is used in Alarm Operator jobs:
  • Generated new products and services for current and new customers to generate revenue.
  • Helped update information for current customers Goodlettsville TN 37072 and set up accounts for new customers.

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21. Communication

low Demand
Here's how Communication is used in Alarm Operator jobs:
  • Contacted various service personnel when needed by use of telephones, radio and communication devices.
  • Verified alarms by calling premises and dispatching appropriate public agencies Coordinated communications between premises representatives and responding authorities.
  • Maintained communication by notifying customers of availability and accommodated appropriately.
  • Supervised telecommunication operations and reinforced the confidentiality in telecommunications.
  • Developed telecommunication skills in telemarketing.
  • Monitored the proper operation of all communication security and related electronic equipment, identified malfunctioning equipment and coordinated repairs with maintenance.

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22. Telephone Switchboard

low Demand
Here's how Telephone Switchboard is used in Alarm Operator jobs:
  • Operated municipal fire alarm system, radio transmitter receiver, and telephone switchboard.

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23. Taking Messages

low Demand
Here's how Taking Messages is used in Alarm Operator jobs:
  • Answered multiple phone lines for various requests - taking messages for doctors that were not available.
  • Answered incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Answered PBX phones for the hospital including paging duties and taking messages.
  • Answered incoming calls, greeting callers, providing information, transferring calls and taking messages as necessary.

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24. Police Department

low Demand
Here's how Police Department is used in Alarm Operator jobs:
  • Recognized for critical thinking ability due to intrinsic capability to triage emergency calls for immediate dispatch to the local police department.
  • Dispatched police department when necessary and report service problems on alarm systems to management and service technicians.
  • Performed Radio Communication /dispatch telecommunication duties for the Atlanta Police Department.
  • Coordinated emergency calls with Detroit Police Department.
  • Provided secretarial support to a local police department.
  • Maintained a working relationship with local Police Department.

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25. High Volume

low Demand
Here's how High Volume is used in Alarm Operator jobs:
  • Received high volume calls from residents requesting law enforcement assistance.
  • Handled high volume calls assisting customers with directory information
  • Received and replied to high volumes of internal and external communications, including email and phone calls, faxes etc.
  • Received and screened a high volume of internal and external communications, including email and mail for a Biotechnology Company.
  • Received recognition as one of the Top Ten performers in Central Station for the high volume of alarms worked.
  • Processed a high volume of calls related to customer billing concerns and credit adjustments for long distance service.

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26. Response Requirements

low Demand
Here's how Response Requirements is used in Alarm Operator jobs:
  • Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

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27. Relative Priorities

low Demand
Here's how Relative Priorities is used in Alarm Operator jobs:
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
  • Determined response requirements and relative priorities Used good judgment in making decisions, in emergency and routine situations
  • Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures.

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28. Facility

low Demand
Here's how Facility is used in Alarm Operator jobs:
  • Served as the Security Intelligence coordinator of Tactical Security Information facility by ensuring all requirements were within the government regulations and guidelines
  • Inspected product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and client rule infractions.
  • Maintained 100% accountability of over $2 million in equipment in new $25 million training facility.
  • Supervised 10 personnel securing a multi-million dollar facility.
  • Provided direction and assistance to customers who lost thier way, it was a very big facility.

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29. Patient Care

low Demand
Here's how Patient Care is used in Alarm Operator jobs:
  • Received patients and visitors, coordinated patient care with other department specialist visits and laborders and prepared discharge paperwork.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

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30. Alarm Activity

low Demand
Here's how Alarm Activity is used in Alarm Operator jobs:
  • Dispatched proper public safety departments when applicable and notified responsible persons to advise of alarm activity.
  • Prioritized alarm activity, telephone calls, and radio communications.
  • Documented all alarm activity and subscriber phone calls via PC and activity reports.

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31. Appropriate Personnel

low Demand
Here's how Appropriate Personnel is used in Alarm Operator jobs:
  • Relayed information and calls to appropriate personnel regarding Public Safety operations or airport emergencies.
  • Dispatched appropriate personnel to medical emergencies, executive residence alarms and duress alarms.
  • Provided first level problem determination to correct/escalate to appropriate personnel.
  • Monitored medical and security alarms, dispatching appropriate personnel when necessary.
  • Monitored fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
  • Reported breaches of security to appropriate personnel, all information in the 24/7 center is confidential.

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32. System Database

low Demand
Here's how System Database is used in Alarm Operator jobs:
  • Performed back-up and restore routine for automation system database.

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33. Customer Accounts

low Demand
Here's how Customer Accounts is used in Alarm Operator jobs:
  • Responded to security alarms for customer accounts.
  • Created alarm actions to update the customer accounts with the correct dispatch agency or to remove invalid numbers.
  • Assisted in the capture of burglars at numerous commercial and residential customer accounts.
  • Submitted forms to Data Entry Department to update Customer accounts as needed.
  • Handled customer accounts and monitored SCADA system that controlled entire water district.
  • Reviewed customer accounts to recommend course of action of alarm events.

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34. Communications Equipment

low Demand
Here's how Communications Equipment is used in Alarm Operator jobs:
  • Maintained automated, software-controlled telecommunications equipment.
  • Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
  • Produced documentation, circuit drawings, and reference guides for newly purchased telecommunications equipment to be used by communication technicians.
  • Installed, operated, and performed technical maintenance on manual and automated telecommunications equipment ensuring operational readiness was maintained.
  • Installed, operated and performed maintenance on manual and automated telecommunications equipment centrals and associated peripheral devices.
  • Assigned to the Army's major training management headquarters, operate and maintain state-of-the-art UNIVAC telecommunications equipment.

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35. Emergency Signals

low Demand
Here's how Emergency Signals is used in Alarm Operator jobs:
  • Dispatched on Emergency Signals Provided Customer Service by directing calls, making work orders, basic troubleshooting, answering questions.

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20 Most Common Skill For An Alarm Operator

Alarm Signals22.5%
Proper Authorities12.2%
Customer Service10.8%
Cctv7.7%
Data Entry7.4%
Telephone Calls6.9%
Fire Departments6.3%
Law Enforcement4.1%

Typical Skill-Sets Required For An Alarm Operator

RankSkillPercentage of ResumesPercentage
1
1
Alarm Signals
Alarm Signals
20%
20%
2
2
Proper Authorities
Proper Authorities
10.8%
10.8%
3
3
Customer Service
Customer Service
9.6%
9.6%
4
4
Cctv
Cctv
6.8%
6.8%
5
5
Data Entry
Data Entry
6.6%
6.6%
6
6
Telephone Calls
Telephone Calls
6.1%
6.1%
7
7
Fire Departments
Fire Departments
5.6%
5.6%
8
8
Law Enforcement
Law Enforcement
3.6%
3.6%
9
9
Inbound Calls
Inbound Calls
3.2%
3.2%
10
10
Non-Emergency Calls
Non-Emergency Calls
2.9%
2.9%
11
11
EMS
EMS
2%
2%
12
12
Medical Alarms
Medical Alarms
2%
2%
13
13
Alarm Events
Alarm Events
1.5%
1.5%
14
14
Radio Traffic
Radio Traffic
1.2%
1.2%
15
15
Outgoing Calls
Outgoing Calls
1.2%
1.2%
16
16
Trouble Shooting
Trouble Shooting
1.2%
1.2%
17
17
Phone Calls
Phone Calls
1.2%
1.2%
18
18
Computer System
Computer System
1.1%
1.1%
19
19
Incident Reports
Incident Reports
1.1%
1.1%
20
20
New Customers
New Customers
1%
1%
21
21
Communication
Communication
1%
1%
22
22
Telephone Switchboard
Telephone Switchboard
1%
1%
23
23
Taking Messages
Taking Messages
0.9%
0.9%
24
24
Police Department
Police Department
0.9%
0.9%
25
25
High Volume
High Volume
0.9%
0.9%
26
26
Response Requirements
Response Requirements
0.7%
0.7%
27
27
Relative Priorities
Relative Priorities
0.7%
0.7%
28
28
Facility
Facility
0.7%
0.7%
29
29
Patient Care
Patient Care
0.6%
0.6%
30
30
Alarm Activity
Alarm Activity
0.6%
0.6%
31
31
Appropriate Personnel
Appropriate Personnel
0.6%
0.6%
32
32
System Database
System Database
0.6%
0.6%
33
33
Customer Accounts
Customer Accounts
0.6%
0.6%
34
34
Communications Equipment
Communications Equipment
0.6%
0.6%
35
35
Emergency Signals
Emergency Signals
0.5%
0.5%

12,831 Alarm Operator Jobs

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