Alaska Communications jobs - 101 jobs

The Client Account Manager I work cooperatively with other members of the team to grow existing customers, create new customers and increase customer satisfaction and revenues. Quota is retired by both individual performance and that of the team the CAM I is assigned to support. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans to business customers. • Partners and collaborates with all cross-functional teams required to execute market plans; assuring all related activities are coordinated and mutually supportive to achieve local revenue goals. • Supports the group with any potential information reports. • Assists where feasible with handling of day-to-day issues, account research, event coordination, contract processes. • Develops and maintains collaborative relationships with internal employees. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably. • Manages projects from concept to implementation. Effectively identifies and communicates scope and objectives of project(s). • Work closely with all Alaska Communications internal work groups to obtain required signatures from each work group for each project. • Consistently updates detailed customer profiles, sales activities and contact information. • Performs other duties as assigned and completes projects not specified in this job description. Education: Associate degree in business administration, marketing or closely related field. Equivalent education, experience and training may be substituted for the degree requirement on a year for year basis. Experience: A minimum of one (1) year of experience in a customer service or sales environment to include selling products/services to business customers. Equivalent education and training may be substituted for experience on a year to year basis. Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force proficiency preferred. Additional Requirements: Valid driver's license is required.

GCI's Quality Assurance Analyst II will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. Write, revise, and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs, defects, and other potential issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Perform quality assurance and testing activities. Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications. Create and execute regression test plans. Validate system application functionality across various hosted and on prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates. Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems. Work closely with technical resources and testers on review and resolution of issues. Review test plans and cases written by others for coverage and completeness. Review requirements and design documentation and participate in design reviews. Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates. Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs. Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries. Assist in developing and maintaining quality assurance procedures and standards. Focus Areas (see addendum for additional details): IT Quality Assurance IT Technical Quality Assurance Ability to function autonomously on assigned projects with minimal direction. Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments. Actively participate in sessions with business stakeholders. Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential. Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment. Ability to reconcile divergent demands and prioritize individual workload. Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments. Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks. Testing experience in internal software application and/or hosted development and systems integration. Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities. Ability to create and execute test plans and test scripts. JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases. Experience with development of electronic presentation materials, MS Teams, Zoom, Skype and the ability to handle ad-hoc question-and-answer sessions. COMPETENCIES: Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Additional Preferred Competencies: User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations. Test Automation or Monitoring Experience. Netcracker platform experience or other order to billing/CRM/Financial software package. Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles. SQL scripting skills in Oracle and MS SQL. Testing experience in a production environment with regular and frequent code releases. Business analysis and/or Project Management skills. Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools. Functional testing experience. Familiarity with JIRA, Confluence, Kanban. Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols. Experience with web analytics/reporting tools. Quality Assurance Analyst II Additional Job Requirements: This is an intermediate level position working under moderate supervision. Collaborates with more senior analysts and supports the team in implementing moderate to more complex projects. Additional Duties: Manage Kanban Test Boards in Jira or Confluence as an application administrator. Communicate with other Jira Administrators and Atlassian on functionality and configuration updates. Verify and present statistical test data for client review through Dashboards and Status. Technical support for application jobs required for testing, including but not limited Data Requests, Inventory, Invoicing, Usage loads. Evaluate incoming client requests for prioritization against backlog - providing input/clarity and on testing requirements and document level of effort estimates per request. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in Business, Technology, Computer Science or relevant field. * Minimum of four (4) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience. * Preferred: IT Project Experience. Software Test Certifications. Project Management Professional (PMP and/or PMP-ACP). Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma. Certified Scrum Master (SAFE Certification). Applications, Programming, and Software certifications desirable. ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Occasional business travel required. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

GCI's Customer Service Sales Specialist I will with your support and our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Customer Focus and Sales: Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience. Meet and exceed all performance and sales goals/metrics. Identify and act upon opportunities to upsell additional products and services to new and existing customers. Create a first-class customer service experience. Handle all customer service issues in a timely and professional manner. Be enthusiastic and professional with your peers and our customers. Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments. Consult with customers to determine their needs. Training: Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing. Attend on-going training on GCI products, services, and applications. Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers. Cross-train within other sub-groups to strengthen network and computer-related technical skills. Remain current regarding latest data/entertainment technology and devices. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent command of the English language required. Multi-language speakers encouraged. Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel. Demonstrated ability to accurately log verbally received information in written and electronic format. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution. Knowledge of telecommunications industry, products, services, and customer service activities. Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot. Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information. Ability to use a keyboard and 10-key calculator proficiently. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Level Definition Position Title: Customer Service Sales Specialist I Grade: A03 Additional Job Requirements: This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. ** Minimum of six (6) months general work experience. ** Preferred: Previous experience in customer service and sales. Telecommunications experience. Other telecom industry or job specific certifications. ** Alaska Arctic Region - identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region. High School diploma or equivalent preferred. Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment. Previous work experience preferred. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent. Work in a standard retail store setting and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work in a team environment with a diverse group of people and customers. A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Service Delivery Specialist's (SDS's) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Prepare Orders for Field/CO Presentation. Clear and close troubles and orders through all associated applications including billing. Email inquiries for order or trouble scope and follow through to completion. Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability. Process service orders using computer-based billing and facility record systems. Perform record maintenance and research duties associated with “911” records and address research functions. Service Delay Order creation for service relief through multiple departments. Examine workflow systems for order completeness and accuracy of weekly and monthly reporting. Perform record research provides guidance and support to internal and external customers. Provide helpdesk assistance to internal customers. Create reports and complete audits as required. Provide training and mentoring of new individuals to the team. Other duties as assigned. Minimum Qualifications Required Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications. Certifications and Licenses Required Some levels may require you to possess and maintain an Alaska Drivers License. Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test. Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

The Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross-connects. Field Technician Examples of Job Duties - Field Services I&R Complete service orders, repair orders, capital work orders, and maintenance work. Complete Line Station Transfers and cuts. Install and qualify data cabling to the current specifications. Installs all business and residential station wiring and establishes the demarcation point. Makes preventive maintenance inspections to determine potential deterioration in service. Installs aerial and underground drops and does underground drop location. Splices to plant as required. Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

$2,500 Hiring Bonus! GCI's Wireless RF Technician IV is responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network with oversight by more senior level technicians. The Wireless RF Technician is expected to perform duties with moderate supervision while contributing to all aspects of delivering quality service to the company's customers and supports other departments' efforts to improve customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Perform installation, adjustment, advanced troubleshooting and repair of wireless RF transmission lines, antennas and other cell sites or transport related equipment throughout Urban and Rural wireless markets. Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems as required. Provide support to Engineers in field related aspects for network optimization projects. Maintain compliance regarding documentation, company, safety, and regulatory policies. Perform site audits for cells sites to ensure existing and new installs are within specifications and that preventive maintenance is in accordance with GCI's wireless preventive maintenance procedures. COMPETENCIES: Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public. ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Organizational skills and ability to communicate/interact with customers, subcontractors, vendors, technicians, and other team personnel. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures in a time sensitive manner. Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas. Required to follow company and OSHA guidelines for safe work practices. Thorough understanding of safe work practices when working at heights and fall protection requirements. Additional Job Requirements: This is an advanced level position within the wireless Network Operations group. Ability to support senior technicians, execute equipment installation/replacement, test and turn up working under minimal supervision with latitude for independent judgement. Required to be fully proficient within the discipline and have a comprehensive understanding of telecommunications technology, Network systems, installation, modifications, and test procedures. Ability to support management, senior technicians, and mentor junior technicians. Is considered the SME on site; works under minimal supervision with latitude for independent judgement. Essential Duties: Mentor and train junior technicians; Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs. Perform installation, adjustment, maintenance and repair of wireless RF transmission lines, antennas and other cell site or transport related equipment throughout Urban Wireless markets, including but not limited to microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons and tower lighting systems. Works closely with RF Engineering and RAN Operations departments to support network optimization projects. Performs site redlines to verify contractor quality of work and standards compliance. Perform corrective and preventative maintenance of cell sites, microwave, and power systems, which involves the emergency generator, batteries, AC units, towers, locks fences, coax cabling/connectors, etc. Work effectively with other technicians, engineers, and vendors to resolve system problems and customer complaints. Provide technical support for technicians in remote locations, to include phone, command line interface, Cherwell ticket maintenance, and workflow. Performs daily operational checks on all cell site RF and associated equipment. Performs KPI analysis to determine the existence of possible external and/or internal interference and performs corrective maintenance; collaborates with RF engineering to develop design changes if necessary. Support SMC staff by interfacing regularly to report on network outages, and any work being performed. Updates daily logs with site-specific information; and maintains system documentation. Inspects and maintains building grounding systems. Provide field support for new cell construction, equipment installation, cell turn up, and cell optimization as needed. Perform progression training comprised of written, face to face, vendor, and on the job training. Additional Competencies: Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas. Advanced electrical theory Advanced RF theory Advanced theory of T1, IP, Fiber, and Microwave Advanced Antenna line sweep and PIM theory and interpretation Advanced knowledge of CLI to include Linux and other Vendor software. RF interference mitigation Telcordia HVAC Maintenance Commercial power and current NEC Ability to operate and interpret the results of PIM testers, FDR, OTDR, BERT, IP Network testers, multi-meters, and power analyzers. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Associates Degree in electronics, telecommunications trade school, or equivalent training. * Minimum nine (9) years' experience in a field operations telecommunications industry. * Including six (6) years in wireless telecommunications, wireless site construction or related field. Preferred: Demonstrated computer skills with Linux, Unix, Cisco IOS, command line interface, Secure Shell, and File Transfer Protocol. Knowledge of RF propagation principles and concepts such as UMTS/HSPA, CDMA/EVDO, LTE, and microwave. Prior certification as a tower climber. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights occasionally up to 500 feet safely and routinely. A typical work environment is below 200 feet. Must complete and remain a certified tower climber in this role. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, shift work, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements. Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management. Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving. Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department. Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required. Oversee the production of financial statements and their timely submission to our parent corporation. Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls. Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team. Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation. Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements. Maintain an effective tax function with a combination of both internal and external resources. Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved. Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations. Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered. Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research. Other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form. Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change. Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. Decision Making - Ability to make critical decisions while following company procedures. Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace. Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models. Management Skills - Ability to organize and direct oneself and effectively train and supervise others. Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs. Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects. MINIMUM QUALIFICATIONS Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.

GCI's Telecommunications Internship program is designed to give students hands-on experience in a real-world business environment while interfacing with GCI professionals to learn about various employment opportunities available within the telecommunications industry. Students will work alongside GCI employees to develop a project that is aligned with their interests and the needs of the department they are assigned to. ESSENTIAL DUTIES AND RESPONSIBILITIES As a Telecommunications Intern, the student will function as a staff member gaining practical knowledge and experience while supporting the organization's mission. The student will participate in project-oriented work to include research, analysis, report generation etc. Complete assigned project in accordance with directions, timeframes, scope, and budget Produce a well written, completed project report that outlines steps and conclusions reached. Maintain a weekly log of activities to include contacts, meetings, references. Meet with mentor on a weekly basis to review project progress. COMPETENCIES ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Must be reliable self-starter committed to on time attendance. Hold self-accountable for results. Self-directed, takes initiative and seeks out opportunities. Assesses and accepts risks and learns from mistakes. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Must have the ability to work both independently and in teams. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Must have strong verbal and written communication skills. COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information, accounts, associated systems, and databases; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. Maintain confidentiality regarding internal, external customers, and company proprietary. Comply with GCI policies and procedures. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to ensuring customer satisfaction. DECISION MAKING: uses sound, logical judgment based on department and company policy and procedures, data, and research. Ability to analyze problem solving situations, leading to best solutions. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Maintain attendance to support required quality and quantity of work. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Adhere to deadlines and effectively manage tasks. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills including knowledge and experience with Microsoft Office Suite (e.g., Outlook, Teams, Word, Excel), SharePoint, DocuSign, Smartsheet, Oracle E-Business Suite, Salesforce, and IBM Planning Analytics to complete job duties effectively. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership and peers. Work to resolve problem relationships. Technical Competencies: Some knowledge of MS Word, Excel, data entry experience, and Internet familiarity. Basic knowledge of operating systems such as MS Windows or UNIX. Minimum Qualifications Required: This Internship program is designed for students who have achieved a GPA of 2.8 and offers them the opportunity to learn and be mentored by a GCI manager/supervisor. Must be actively enrolled in High School at a junior or senior level or college student. Must be at least 14 years of age. Must adhere to and meet conditions per Alaska Department of Labor and Workforce Development Sec.23.10.325 - 23.10.370 and Title 8 Chapter 05 of Child Labor for minors 14 to 15 years of age rules and guidelines. Preferred: Familiarity with the telecommunications industry. Some computer (IT) and/ or cellular phone experience. Telecom industry specific certifications and/or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to safely move, transport, and position items up to 25lbs. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Level Definition Position Title: Desktop Technician I Grade: T05 Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Field Service Technician I will work to represent the company's service and philosophy, providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner. The primary customer is "the public" who has purchased and is using company products and services who are considering upgrading/expanding products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: * Responsible for installing, servicing, and troubleshooting telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. * Performs routine service and maintenance and operations on radio frequency / analog / microwave / fiber optic / AC / DC components. * Refers problems between the demark and headend or distribution center to network technicians. * Performs disconnects, reconnects or relocating services as instructed and repairs or replaces worn components and faulty connections. Utilizes test equipment to measure adjust signal strength to ensure optimum reception. * Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. * Communicates with customers on-site and presents additional service offerings. * Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. * Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. COMPETENCIES: * Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Knowledgeable and responsive to financial accountability for vehicles, inventory (e.g., test equipment), paperwork, and safety procedures to minimize claims. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulates technical information clearly and concisely in written and electronic follow-up reports and work orders; reads and understands system design and city street maps; completes written route sheets. Verbally communicates technical information to customers, contractors, utility workers, fellow employees, and general public in an effective manner appropriate with all levels of understanding. * COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. * CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Organizes assignments, equipment, and routing to maximize productivity. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Additional Job Requirements: This is an entry level position within the telecommunications field service role, learning through the company's certifications, education, and senior technicians. Will gain knowledge of installation, modifications, and test procedures used to install, disconnect, repair video, data, and voice services within customer's residential and/or business properties. Works under close supervision and work is reviewed by senior staff. Essential Duties: Basic knowledge and ability to perform installation, service, disconnects, testing and repair of Video, Voice, and Data services to include: * Related wiring for company and/or customer equipment, explaining non-technical procedures, equipment operation, answering customer questions and promoting sales of additional services. * Evaluate field conditions, perform tests, and measure to determine signal quality. Ensures proper cabling from the tap or demark location to the customer premise equipment. * Organizes daily workload and performs work utilizing industry standard test equipment and hand tools to install, maintain, or repair services. * Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Communicate with Dispatch or SMC to update and complete service orders or trouble tickets. * Assist with new installations and trouble tickets in a timely manner. * Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. * Escalates issues as needed to the appropriate department, or management team. Work with senior technicians and respond to outages or other duties as required. Additional Competencies: * Working knowledge of issued monitoring and test equipment, company products, services, and features offered for video, voice, and data services or demonstrated background with industry equivalents. * Operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. * Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. * Basic computer skills. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of six (6) months in a technical role or related background. * * Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. * Depending on location assigned may require six (6) months experience living in an arctic environment. Preferred: * Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. * Telecommunications experience. * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. * Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. * Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. * High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. * Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. * Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. * Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. * Subject to adverse weather and driving conditions. * Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). * Work performed below overhead construction and in trenches to 10 feet in depth. * Tasks performed around high-power electrical conductors and gas lines. * Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. * May encounter unrestrained animals/pets. * Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. * Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. * Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

if eligible for remote work in Alaska only. GCI's Staff Program Engineer will be responsible for overseeing and coordinating engineering projects from conception to completion. Manage technical aspects of programs, ensuring alignment with business goals, and collaborate with cross-functional teams to deliver high-quality results on time and within budget. Serve as a technical leader and consultant in areas of expertise. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Program Planning and Strategy Provide technical leadership, ensuring alignment and oversight for assigned programs, driving innovative and high-quality solutions which are in line with strategic goals and long-range technical plans. Develop and manage program plans, including scope, schedule, budget, and resource allocations, ensuring financial & service quality monitoring controls are in place. Define technical program objectives and success criteria in alignment with organizational goals and long-range plans, company culture and mission. Specify architectural standards, implementation requirements, ongoing support needs, and lifecycle management planning framework. Identify and mitigate program risks and issues. Optimize resource utilization to achieve program goals within budget constraints. Monitor and report on program technical execution & quality performance. Follow IEEE/Industry regulations, codes & standards, working at industry leading levels and following engineering discipline practices. Ensure compliance with company policies, procedures, legal regulations, and auditing. Project Planning & Execution Support Support multiple technology projects from initiation to completion to operations hand-off as a support and escalation resource. Lead project engineers through major, multifaceted projects that span multiple departments and disciplines. Monitor project activities and provide strategic technical guidance and alignment within a specific program, as well as across the enterprise. Develop and validate engineering estimates, project plans, and execution strategies. Coordinate with project managers to ensure project milestones and deliverables are met. Monitor project performance, ensuring adherence to timelines and quality standards. Provide post-implementation operational support for projects, ensuring efforts align with business line services and strategic objectives. Lead and mentor project teams, providing guidance and support as needed. Foster a collaborative environment to enhance team performance and productivity. Manage resource allocation, establish architectural standards, and ensure teams have the necessary tools and support. Stakeholder Management Act as the primary liaison with technical strategy, program management, project engineering, and project management teams, providing guidance and alignment across complex company initiatives. Serve as the primary point of contact for stakeholders and executive leadership. Facilitate meetings and workshops to drive program objectives and decision-making. Prepare and present regular program status reports and key issue updates to senior management and stakeholders. Continuous Improvement Promote a culture of continuous improvement and operational excellence within the engineering team. Adhere to best practices and design standards when coordinating with other programs and projects to identify and implement efficiencies that extend beyond the scope of a single program. Evaluate program performance and implement process improvements. Identify and address dependencies and risks that may impact program success. Promote best practices and lessons learned across projects and teams. Drive innovation and efficiency in technology solutions and project execution across multiple teams, departments, and companywide. Ensure team takes full advantage of advances in technologies used by the company and across the industry to improve and add new services for our customers. Ability to remain current within the industry standards and best practices. Ability to influence without authority and guide a team towards common goals by demonstrating strong leadership skills, building trust, and maximizing relationships across the company. Ability to professionally mediate conflicts and foster technical alignment. Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team. Ability to convey technical information in presentation/training format to a range of technical and non-technical audiences at all levels of the company. Strong analytical, problem-solving, and troubleshooting skills, with the ability to reconcile divergent demands and prioritize individual workload. Strong critical thinking and decision-making skills with the ability to use sound, logical judgment based on data, research, analysis, and experience to choose an appropriate course of action. Strong strategic planning and implementation skills with the ability to set measurable and achievable goals and objectives for the team. Adept at developing, documenting and executing technical plans and activities that have a broad organizational impact. Demonstrated ability to define, deliver, and support strategic plans for aligning organizational technical strategies and long-range planning. Ability to prioritize and successfully execute multiple projects, under time constraints, in an environment with changing priorities, goals, and competing deadlines. Demonstrated ability to professionally mediate conflicts, recommend and implement solutions, and foster technical alignment. Excellent professional and technical knowledge of the telecommunications industry. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. o Ability to remain current within the industry standards and best practices. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. o Ability to influence without authority and guide a team towards common goals by demonstrating strong leadership skills, building trust, and maximizing relationships across the company. o Ability to professionally mediate conflicts and foster technical alignment. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team. o Ability to convey technical information in presentation/training format to a range of technical and non-technical audiences at all levels of the company. • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Strong analytical, problem-solving, and troubleshooting skills, with the ability to reconcile divergent demands and prioritize individual workload. o Strong critical thinking and decision-making skills with the ability to use sound, logical judgment based on data, research, analysis, and experience to choose an appropriate course of action. o Strong strategic planning and implementation skills with the ability to set measurable and achievable goals and objectives for the team. o Adept at developing, documenting and executing technical plans and activities that have a broad organizational impact. o Demonstrated ability to define, deliver, and support strategic plans for aligning organizational technical strategies and long-range planning. o Ability to prioritize and successfully execute multiple projects, under time constraints, in an environment with changing priorities, goals, and competing deadlines. o Demonstrated ability to professionally mediate conflicts, recommend and implement solutions, and foster technical alignment. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Visio) to complete job duties effectively. o Excellent professional and technical knowledge of the telecommunications industry. Additional Job Requirements: This is an advanced level position within the discipline functioning in a lead role as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in all areas of responsibility. Performs highly complex and unique tasks and job duties, receiving minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides mentorship and functional leadership to junior staff. Fully own the mission, goals, operations, and results of the respective technical program. This responsibility is non-delegable. Provide strong technical leadership across the enterprise, including generating enthusiasm and shared commitment. Develop and execute complex technical plans with significant organizational impact across multiple departments and disciplines. Validate architectural standards and technology roadmaps to ensure alignment with program objectives and timelines. Proactively identify and implement corrective actions to address performance issues and ensure program goals are achieved. Additional Competencies: Demonstrated expert level technical knowledge of the telecommunications industry. Working knowledge of multiple engineering disciplines. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in Engineering, Mathematics, Physics, Computer Science, Project Management, Business, IT/IS, or related discipline. * Minimum of twelve (12) years of progressive professional engineering experience. * Preferred: Master's degree in Engineering. Experience with Project Management and/or Construction Management. Broad experience in the telecommunications industry within any of the following fields: Broadband Internet, ISP Infrastructure, Urban & Rural Fiber Optic Networks, Mobile & Fixed Wireless, Microwave & Satellite Communications, Capacity Planning, Lifecycle Management, Information Technology & Security. Other relevant telecom industry or job specific certifications: Project Management Professional (PMP), Program Management Professional (PgMP), Agile or Scrum certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: GCI headquarters are based in Anchorage with project work occurring throughout the state of Alaska as well as locations in Oregon and Washington state. Must be willing to travel up to 25% of the time to include rural locations off the road system. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY Field Technicians duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross connects. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Examples of Job DutiesCable Splicer Splice, troubleshoot and maintain copper and fiber optic cables. Identify, research, and resolve hardware and component issues daily. Installs load pots, buildouts, repeater cases, or other transmission improvement devices. Performs fault location by use of test sets and pressure gradient methods. Install and configure vendor specific cards and equipment. Complete Line Station Transfers and cuts. Create as-builts and help maintain records by providing updates. MINIMUM QUALIFICATIONSEducation Required Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty. Experience Required Two (2) years' experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Driver's License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Additional Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. We hope you'll join us as we change lives through technology.

GCI's Engineer IV, Engineering & Architecture will work as part of a team, will work cross-functionally as required to develop, deploy, and maintain the products and services offered by the company. Interact with internal groups and external customers to ensure our products and services are performing as designed. Work within capital and operations budgets to ensure projects remain on scope and within budget. Follow company policy and department guidelines to support and successfully complete development and lifecycle maintenance of network plans, policies, and procedures following engineering/architecture design principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Work with engineering and network operations support teams to resolve any hardware/technical issues and implement changes. Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time. Work with customer care teams to monitor, identify, and resolve customer issues in a timely fashion. Provide technical content used to create marketing/sales collateral. Focus Areas: Forecasting, Automation, & Optimization Accountable for forecasting demand on the GCI network (satellite, microwave, core, TERRA, HFC, Mobility). Provides forecasts bi-annually for input into the LRP (long range plan). Provides ad-hoc capacity checks as requested from other GCI departments. Coordinates with other departments to optimize costs by consolidating or “right sizing” leased capacity as necessary. Accountable for automating and optimizing processes, workflows, and tools. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. o Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports. o Proficient technical writing and documentation skills. • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Self-motivated with the ability to prioritize, multitask, and work under pressure meeting deadlines. o Knowledge of basic RF propagation principles, cellular theory, RF engineering tools and antenna theory. o Knowledge of GSM/UMTS/LTE/5G technologies and 3GPP specifications. o Knowledge of RF propagation/prediction tools such as Mentum Planet and/or Atoll. o Knowledge of drive test validation tools such as TEMS Discovery/Investigation. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. • Well-developed computer skills (UNIX, Oracle Database, Excel macros and SQL programming Additional Job Requirements: This is an advanced level position, requiring a high level of specific discipline expertise and the ability to make technical decisions independently on significant engineering problems. Required to have knowledge of other Engineering disciplines and complex company initiatives, crossing business units and projects involving multiple disciplines. Required to have advanced technical leadership. Evaluate manufacturers' products, develop test plans, and advise projects. Maintain current discipline systems design standards and help maintain upgrades/modifications as required. Serve as an integral resource to facilitate the integration of work processes, physical plant, employees, and customers throughout the company. Responsible for producing standards documentation and development of long-range planning to support implementation of advanced services. Additional Competencies: Advanced level knowledge of engineering concepts, design principles, and math calculations. Demonstrated and documented expertise in design, implementation, editing and support. Excellent time management skills to manage complex projects on time and within budget. Excellent experience with configuration, routing, switches, within a Network Telecommunications environment. Excellent verbal and written communication skills. Ability to work independently and within a team environment, professionally and support junior engineers. Highly intuitive analytic, strategic, interpersonal critical/creativity thinking skills are necessary. Innovative and problem solver Excellent capability in using Microsoft Office tools; Excel, Word, Outlook, Visio, etc. Self-directed and motivated, highly focused on the company and departmental goals. A collaborator that works toward a common goal. Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies. Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in computer science, electrical engineering, mathematics, or related field. * Minimum of ten (10) years of experience in relevant field. * Preferred: Professional or Expert level Certifications: Cisco CCNA, MEF CECP, SCTE Dep, (SCTE DEP (DOCSIS Engineering Professional) Certified SOA Architect, CITA, EACOE. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: This position may require travel throughout the state of Alaska. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY Materials Management Specialists (MMS's) primary duties are to handle incoming and outgoing mail and packages, reproduce copies of printed materials, process repair and out of box failures, receive, stock, manage inventory levels, and issue items to customers. These duties are performed in office, warehouse, and outdoor storage yard environments. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Examples of Duties Receive, date stamp, and route incoming mail, packages, and express shipments for the Company (e.g., UPS, FedEx, USPS). Sort, stamp, and prepare outgoing mail, packages, and express shipments (e.g., modems, customer phones and accessories) for pickup or delivery to designated locations. Prepare documents or forms for special handling or overnight delivery. Make deliveries or pick up materials from job sites and other locations using Company vehicles (e.g., vans, flatbed trucks). Reproduce copies of materials using computerized reprographic equipment; bind, store, and inventory basic Company forms. Review the master calendar for the Distribution team (e.g., due dates, leave schedules, postal regulation changes) and advise Supervisor of potential conflicts. Order and maintain inventory to meet internal and external requirements; expedite shipments and resolve vendor errors. Source and purchase materials using procurement credit card (PCC) or written bids; reconcile PCC monthly. Set up new material master and perform electronic updates in both LEC and Wireless inventory control systems. Process repairs, returns, and out-of-box failures for various equipment (e.g., phones, tools, test equipment); manage RA requests, shipping documentation, and repair tracking. Process adjustment transactions related to surplus inventory in computerized systems. Conduct monthly and yearly physical inventory counts for assigned locations; prepare reports and resolve variances. Prepare, process, and track requisitions and purchase orders; obtain freight quotes, audit bills, review invoices, and prepare check requests using correct accounting codes. Track departmental expenditures and prepare monthly variance reports. Coordinate travel arrangements including flights, ground transportation, hotels, and authorizations. Receive materials from carriers/vendors; inspect for discrepancies and receive into inventory system. Package and ship materials to vendors and Company facilities, ensuring compliance with Hazmat laws. Stock bins, pallets, or other storage areas with materials. Issue or transfer materials using inventory system, ensuring accuracy and proper departmental charges. Notify Supervisor of inventory discrepancies and adjust as instructed. Operate material-handling equipment (e.g., forklifts, pallet jacks, trucks with lift gates). Perform minor maintenance on hand tools and equipment used in warehouse operations. Sort and identify surplus or returned materials for inventory, credit, recycling, or scrapping; ship consignment materials. Train others in the MMS classification per Supervisor direction. Assist Supervisor in assigning daily work duties and coordinating warehouse activities. Ensure workgroup production meets Company standards for accuracy, timeliness, and compliance. Purchase miscellaneous equipment, parts, and tools using procurement card and charge to appropriate cost center. Travel to other warehouses for vacation coverage and annual inventories. Perform other duties as assigned. MINIMUM QUALIFICATIONS Associate's degree and one (1) year experience in one of the following areas: computerized inventory control, warehousing, purchasing, or shipping. May substitute High school diploma or GED plus three (3) years general office experience for the education requirement. Extensive knowledge of warehouse procedures and telephone equipment gained through three (3) years of warehouse experience operating under a computerized inventory control system. At least two years must have been in a local telephone company warehouse, Signal Corps warehouse or a communications company warehouse. (Anchorage MMS II Only) Must possess and maintain a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check. Certifications and Licenses Required Possess and maintain a valid Alaska driver's license. MMS II - Must obtain and maintain forklift training and certification with 90 days of attaining the MMS II classification. Must obtain and maintain IATA and CFR part 49 Hazardous Materials certification within 180 days of attaining the MMS II classification. Additional Requirements Demonstrated ability to lift 50 lbs on a repetitive basis to a height of 3 feet or 5 feet (MMS II's) (a box of 8 ½ x 11 paper weighs 50 lbs.) Applicants must successfully pass a keyboarding test at 30 WPM. Tests completed within the past 12 months from the date of application will be accepted. Internal applicants serving as MMS's are expected to have proven keyboarding and are not required to provide test results. Experience using personal computers to include word processing and spreadsheet software and using a variety of applications. External applicants must successfully pass a pre-employment suitability assessment and drug test. MMS II - Demonstrated ability to maneuver 2,500-pound pallets using a manual pallet jack. We hope you'll join us as we change lives through technology.

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer III: All of the duties of a Network Engineer I and II, plus the following: • Provides recommendations (written reports when appropriate) in his/her area of authority and expertise • Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment • Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues • Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources • Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability • Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks • Provides recommendations for new technology initiatives, standards and changes to the network or operating environment • Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

The Digital Marketing Manager is responsible for driving online sales using various marketing channels and tools and providing an exceptional online experience. The manager oversees and leads efforts for the website, email marketing, social media platforms, mobile app, blog, digital signage, as well as other digital platforms and channels in the future. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Maintain a deep understanding of the value generated for our customers by our products - and the capabilities to translate this understanding into differentiated online positioning, marketing and sales strategies as well as online channel development. Provides leadership, motivation, direction, instruction and assistance to assigned Marketing team members. Sets performance goals for assigned digital Marketing staff and continually provides feedback regarding actual performance in comparison to individual, marketing team and company targets. Provides guidance to correct off target behavior and when appropriate initiates disciplinary action. Actively plans and assists developing job growth opportunities for marketing team members that also strengthen the Marketing function. Responsible for day to day online marketing operations, support for online sales activities, defining and executing a digital marketing plan to achieve marketing goals Collaborates with digital marketing firm on campaign strategies and measurement/attribution; uses data and insights to optimize campaign spend and performance. Team with the Marketing, Product Development, Sales, IT, and Service Delivery and Operations organizations to ensure we maintain a consistent brand experience across customer touch points. Focus on brand health - customer satisfaction - as enabler of profitable growth. Create an extraordinary online customer experience at every touch point - ensuring our customer experience becomes a sustainable, durable and strategic differentiator. Drive increasing market share in targeted segments. Manage execution of the marketing funnel of reach, inquiries, leads, opportunities to maximize sales. Provide regular, concise, value-added market intelligence to the entire company to assure Alaska Communications continued market leadership Productively engage with sales channels - creative tension, results oriented - all aimed at profitable growth. Interface with product management - drive positioning, competitive intelligence, differentiation, etc. POSITION QUALIFICATIONS Competency Statement(s) Customer Centricity: You maintain a mental and behavioral belief that satisfied customers are the key to our success, and keep abreast of their changing needs to sustain a durable relationship. Be the customers advocate within our company and manage our relationships proactively. You communicate with our customers effectively, on a proactive basis, and manage the communication process as a method to drive long term durable relationships enabling enhanced revenue growth. Customer Experience Business and Process Leadership: You understand and continually improve our customer experience business processes. You maintain a keen understanding of the sales process and the associated metrics and measurement. You maintain a keen understanding of key telco and IT processes (retail/sales/service, ordering/service delivery, billing, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. You experiment to ensure the customer experience is easy and satisfying. Maintain Your Technology Expertise: You maintain a big picture view of telecom and IT technologies. You understand the technology trends important to your customers. You are skillful in translating this understanding into a products and services position that is meaningful to our customers. Financial Management: You manage a department level revenue and expense budget. You plan and forecast an accurate financial picture. You develop accurate business cases for specific initiatives. Execution Discipline: You meet your commitments and demonstrate personal leadership in all aspects of your work. You lead by behavioral by demonstrating a willingness to seek and accept responsibility and accountability. You stay focused on producing results. Communication Skills - Successful candidate must have excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. Written Communication: Ability to write in a clear and concise manner which displays imagination or innovation. Creative and Critical Thinking - Ability to develop creative solutions to complex problems. Ability to use thinking and reasoning in gather raw data and processing that data into a meaningful form to solve problems. Lean Leadership - Actively grows and promotes lean process improvement usage within department and within Company. Strives to eliminate all waste - that which does not bring value to the customer - through the use of Lean PI. SKILLS & ABILITIES Education: Bachelor's degree along with additional advanced (role relevant) education. Experience may be substituted in lieu of education beyond a Bachelor's degree. Preferred : Advanced education related to the role, such as a MBA. Experience: Manager: Minimum of six (6) years of marketing, sales, product management or business experience in a comparable industry/company. Equivalent combination of education and training may be substituted for experience requirement on a year for year basis. Two (2) years of supervisory experience. Sr. Manager: Minimum of eight (8) years marketing, sales, product management or business experience in a comparable industry/company. Equivalent combination of education and training may be substituted for experience requirement on a year for year basis. Four (4) years of supervisory experience. Computer Skills Demonstrated proficiency using Microsoft Office Suite, including Word, Excel, Access and Outlook. Other Preferred Requirements: Experience creating strategic online marketing programs, continuity programs, drip campaigns, customer acquisition and retention, social media campaigns, etc. A consistent and proven track record to show for your accomplishments, including but not limited to: Digital marketing strategy Online customer experience improvements, including A/B testing, landing page development, and conversion rates Knowledge of analytic platforms, analyzing and measurement of campaign results Thorough understanding of the technology landscape as it relates to digital marketing and the online customers experience

The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities. Essential Functions: Systems Engineer ll Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following: Direct and coordinate the efforts of lower-level Engineers within the workgroup. Function as the SME in one or more areas and serves as final point of escalation in the company. . "Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue. Education All levels: College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience System Engineers: Systems Engineer ll: 5 years of experience leading to the ability to be a Subject Matter Expert in the following areas: Skills and Abilities Computer Skills System Engineer II/III: Preferred Qualification: CCIE, JNCIE, CISSP, CCNP or equivalent network and or system certification.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician I - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is “the public” considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc. This position could be assigned to any or all areas needed to support Network Repairs: Outside Network Maintenance Construction Facilities ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services. Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure. Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole. Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc. Additional Job Requirements: This is an entry level position within the telecommunications field outside network maintenance discipline that will support and learn from the company's certification, education, and senior technicians the basic understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under close supervision and work is reviewed by senior staff. Essential Duties: Basic knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data services. Evaluates field conditions, performs tests, and measurements to determine signal quality. Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures. Demonstrates proficiency in and working knowledge of several areas of plant systems and working knowledge of several areas of construction. Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities. Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs. Communicates with SMC or Dispatch to update and complete repair or trouble tickets. Assists with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. Escalates more complex issues as needed to the appropriate department, or management team. Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians. Design test fixtures, analyze test results, and document tests performed on components. Additional Competencies: Working knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Basic knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services. Basic knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of basic electronic fundamentals and mathematical skills. Basic knowledge of video, voice, and data, baseband, and optical signal delivery. Working knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring. Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of four (4) years in a telecommunications role or related background. * Including one (1) year of complex related network experience. Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician II will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions. Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings. Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions. Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance. Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards. Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas. Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity. Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption. Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks. Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer. Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary. Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity. Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required. CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance. Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission. Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff. Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance. Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems. Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises. COMPETENCIES: Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement. Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims. Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds core ethical principles. Collaboration: Works well with others to achieve shared objectives; sustains positive relationships, even in challenging situations. Communication: Effectively conveys thoughts and ideas in a professional manner. Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports, work orders, and route sheets, particularly during system outages or damage assessments. Customer-Focused Technical Explanations: Confidently convey technical concepts to customers, contractors, utility workers, colleagues, and the public, ensuring clarity and understanding for audiences at all levels. Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the company's Code of Business Conduct & Ethics. Accurately applies relevant codes, regulations, policies, and procedures in daily tasks. Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction. Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues. Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings, training sessions, and other work commitments on time. Results: Combines job knowledge, initiative, sound judgment, and problem-solving skills to deliver results. Organizes assignments, tools, and routes to maximize efficiency and productivity. Familiarity with cable modem systems, OTN interfaces, troubleshooting methods, and monitoring processes. Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation, troubleshooting, and repairs. Maintains knowledge of company products, services, and features related to video, voice, and data services. Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols. Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook, Teams, Word, Excel), and utilizes industry-specific programs for tracking signal leakage, outages, system monitoring, and more. Additional Job Requirements: This is an intermediate-level position within the telecommunications field, specifically focused on outside network maintenance. The role provides opportunities to gain in-depth knowledge and competency through the company's certification programs, education, and training alongside experienced technicians. The position requires a comprehensive understanding of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that deliver video, voice, data, and wireless services. Demonstrates proficiency and working knowledge across various plant systems and is familiar with multiple aspects of construction, installation, and service-related functions. General instructions will be provided for routine tasks, while detailed guidance will be given for new assignments. Work is moderately supervised, with regular reviews by senior staff to ensure timeliness, accuracy, and adherence to established procedures. Essential Duties: Utilize Moderate Knowledge & Skills to: Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs for facilities that provide video, voice, and data services. Assess field conditions and conduct tests and measurements to evaluate signal quality, ensuring proper cabling from the tap or demarcation point to the customer premise equipment. Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices, and consult with senior staff to determine appropriate next steps. Organize daily workloads effectively and utilize industry-standard test equipment, hand tools, and heavy machinery to install, maintain, or repair services and facilities. Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive-offs, and repairs. Coordinate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently. Assist with new installations and promptly address trouble tickets to ensure timely service delivery. Verify the accuracy of written work orders, address any discrepancies, collect payments and customer signatures, and ensure all documentation is updated promptly. Escalate complex issues to the appropriate department or management team as necessary. Collaborate with senior technicians to address outages and fulfill other assigned duties as required. Mentor and train junior technicians to enhance their skills and knowledge. Design test fixtures, analyze test results, and document testing conducted on components. Additional Competencies: Must be able to determine system problems and outages, perform preventative maintenance, repair, and testing of residential and business wiring, programming, and hook up of electronics equipment, security, high-speed data and telephony. Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of electronic fundamentals and mathematical skills. Knowledge of video, voice, and data, baseband, and optical signal delivery. Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) years of experience in a technical telecommunications role or a related field, including: * At least four (4) years of experience in heavy equipment operation and excavation. At least four (4) years of experience in cable splicing. At least four (4) years of experience in power supply maintenance. At least four (4) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment. At least four (4) years of experience in aerial and underground construction, including cable fault location testing. Certification Requirements: Must be certified in NAZ power safety training or obtain certification within one (1) year of hire. Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Travel Requirements: Must possess a current passport or obtain one upon hiring. Preferred: Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training. Telecommunications experience. Other relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. May be required to obtain a commercial driver's license within six (6) months of employment. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.) Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner, client, or to transport heavy equipment. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.