Alaska Communications jobs in Anchorage, AK

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? POSITION SUMMARY Under minimal direction and exercising substantial independent discretion, the Employee Relations Specialist level I or level II (depending on experience), performs advanced professional level work in support of a wide variety of Human Resources activities within the Company with significant emphasis on employee and labor relations contract management and administration, grievance administration, performance management, discipline administration, employment law compliance, and worker health and safety. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Administers or serves as Company HR subject matter expert for compliance with one or more of the following legal required programs: federal drug testing program, CDL/medical card management, Family and Medical Leave, ADA, and other related programs. Exercises case management responsibility in situations involving conflict or overlap between statutes, contract provisions, Company policies and procedures, such as responding to a return-to-work request of an individual covered by ADA, and Family Medical Leave: review documents and guides; researches; interviews employees, appropriate venders, resources, manager, and other relevant people; initiates and takes action to resolve the issue with the manager's assistance. Ensures compliance with labor laws, regulations and organizational policies. Interpret, explain, and apply terms of Collective Bargaining Agreements (CBA); explain contract terms, past practices, and Human Resource related policies and procedures to employees and managers. Facilitate contract changes and exceptions to the contract with the Union when in the Company's best interests. Educate managers on fundamentals of progressive discipline, due process requirements, and complaint and grievance procedures. Advises and leads managers with employee or work unit reallocations or reorganizations which involve changes in bargaining unit work, job classification, staff realignment, or other similar issues which require union involvement or union notification in accordance with the CBA. Independently, or in partnership with the manager, conducts fact-finding investigations on the full range of employee performance issues, alleged misconduct, and complaints and grievances, regularly including issues involving the potential for discipline (e.g., suspension, demotion, etc.) or termination or issues that may involve filing with outside compliance agencies such as the State of Alaska Labor and Workforce Development, the Equal Employment Opportunity Commission, the Alaska Commission on Human Rights, or a court of law. Fact-finding requires identification and interviewing of potential witnesses, collection and analysis of relevant documents and material, identification of violations, education of managers on policy and the CBA; evaluation of findings and determination of appropriate outcome, preparation and delivery of investigative and disciplinary and/or dismissal reports and letters. Development and implementation of programs to enhance employee satisfaction, engagement and retention. Participate in identification of Human Resource related training needs and resources; develop focused, formal structured training materials, modules and courses on professional Human Resource topics; revise and update existing materials; deliver courses in-person or in a Microsoft Teams setting. Facilitate meetings with subject matter experts and decision-makers to gather information and solicit recommendations for new or revised policies and procedures; draft new or revised standard operating procedures with consideration of the needs of the Company and all others involved. Engage in a proactive and interactive process with the Union, employees and managers to resolve issues prior to grievances. Resolve conflicts when appropriate by obtaining Union concurrence, developing LOAs, MOUs, or grievance resolutions. Process grievances ensuring compliance with the CBA defined timelines and ensuring appropriate involvement of affected departments and managers. Lead grievance meetings, record information presented and write Step response to grievance filing based upon research and Company position. Educate managers on grievance facts, issues, strengths and weaknesses. Record facts presented at grievance meeting and draft Company response. Recommend resolutions that effectively resolve issues while protecting the business interests of the Company. When appropriate, represent the Company in grievance meetings and the preparation/testimony for arbitration or outside court filings. Administer contracts with outside vendors in areas of expertise as assigned, such as FMLA or drug testing. Negotiate vendor agreement scope of work, monitoring billing and costs, communicate and resolve any issues between the Company and the vender, monitor compliance of the vender to Company policies and outside regulations. Develop processes within areas of expertise. Other duties as required. Competency Statement(s) Detail Oriented - Ability to pay attention to the minute details of a project or task. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Judgment - The ability to formulate a sound decision using the available information. Autonomy - Ability to work independently with minimal supervision. Conflict Resolution - Ability to deal with others in an antagonistic situation. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Decision Making - Ability to make critical decisions while following company procedures. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. MINIMUM QUALIFICATIONSEducation Required Bachelor's Degree in Human Resources, Business Administration, or a closely related field. Equivalent education, experience, and training may be substituted for the degree requirement on a year-for year basis. Experience Required Two (2) to four (4) years of progressively responsible professional level human resources experience in one or more of the following areas: application and interpretation of collective bargaining agreements, investigations, development or implementation of human resources policies and procedures, application of employment laws (e.g., ADA, EEO, FMLA, FLSA, OSHA, etc.), grievance processing or administration. Equivalent education and training may be substituted for experience on a year-to-year basis. Computer Skills Demonstrated proficiency working with the Microsoft Office Suite, to include Word, Excel, Access, Outlook and PowerPoint. Preferred Experience using Workday HCM Additional Requirements Considerable knowledge of federal, state and local regulations/laws in all human resources and employment law related areas. Considerable knowledge of principles and practices of labor contract administration, grievance handling, labor law practices, state and federal statutes and regulations regarding employment matters such as FLSA, EEO, Human Rights, and ADA. Considerable knowledge of the process and procedures for collecting, analyzing, summarizing and relaying information, which is confidential, complex and sensitive. Skill in analyzing complex issues and situations, drawing logical conclusions and following through with viable solutions and courses of actions. Ability to maintain effective working relationships with a wide variety of individuals. Ability to lead group discussions and to deal firmly and tactfully with employees, managers, and others. Ability to work effectively under pressure. Ability to effectively communicate complex data and information to a variety of individuals. We hope you'll join us as we change lives through technology.

GCI's Customer Service Sales Specialist I will with your support and our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Customer Focus and Sales: Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience. Meet and exceed all performance and sales goals/metrics. Identify and act upon opportunities to upsell additional products and services to new and existing customers. Create a first-class customer service experience. Handle all customer service issues in a timely and professional manner. Be enthusiastic and professional with your peers and our customers. Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments. Consult with customers to determine their needs. Training: Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing. Attend on-going training on GCI products, services, and applications. Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers. Cross-train within other sub-groups to strengthen network and computer-related technical skills. Remain current regarding latest data/entertainment technology and devices. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent command of the English language required. Multi-language speakers encouraged. Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel. Demonstrated ability to accurately log verbally received information in written and electronic format. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution. Knowledge of telecommunications industry, products, services, and customer service activities. Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot. Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information. Ability to use a keyboard and 10-key calculator proficiently. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Level Definition Position Title: Customer Service Sales Specialist I Grade: A03 Additional Job Requirements: This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. ** Minimum of six (6) months general work experience. ** Preferred: Previous experience in customer service and sales. Telecommunications experience. Other telecom industry or job specific certifications. ** Alaska Arctic Region - identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region. High School diploma or equivalent preferred. Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment. Previous work experience preferred. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent. Work in a standard retail store setting and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work in a team environment with a diverse group of people and customers. A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Level Definition Position Title: Desktop Technician I Grade: T05 Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

This individual serves as the senior program manager of grant-funded projects. This role will oversee large, integrated programs consisting of a set of interconnected component projects, and/or a group of associated, but separate, projects. Leads internal and external teams of complex programs to ensure timely, accurate and cost-effective delivery of initiatives to accomplish strategic company goals. Monitors work scope, timeline and budgets and provides feedback to project teams as needed for successful completion. Leadership position that partners with senior leadership to develop comprehensive plans to deliver solutions related to federal grants. The programs administered will encompass multiple projects and are focused on an associated set of complementary objectives within an overall mission of delivering scope of federal grants. Projects will be primarily grant funded, and as such the Director will maintain responsibility for appropriate use of programmatic funds within the parameters of the grant(s). Works with little direction. Understands the business consequences of their actions around conflicting priorities, cost management, capital efficiency, etc. Goals are generally communicated in "solution" terms. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions * Oversee groups of projects characterized by great complexity, sensitivity, and potential for organizational impacts. * Act as a resource base for peers, provide mentoring and assume a proactive role within the PMO team to prevent problems that could detract from the Company's objectives. * This role is not intended to directly manage project activities. Instead, it will lead and be responsible for the oversight of teams managing the projects directly. The position will be able to roll up all activities to provide status to senior leadership and act as liaison between project teams and the senior leadership team to facilitate requests for participation and input, and field concerns and questions. * Provide leadership in coordination and facilitation across various organizational areas to meet grants program needs - both internal and external. * Actively lead and drive key change initiatives to completion across the organization. * Provide budget data to VP, PMO needed for preparation and management of grants program applications and execution budgets. POSITION QUALIFICATIONS Competency Statement(s) * Program Management - Ability to lead and influence cross functional project teams, lay out program and project tasks and drive programs through successful completion. Ability to manage Program level budgets-this program is expected to have combined budgets of over $200 million and resources, vendor, and internal resource management for program execution. * Communication, Oral and Written - Ability to communicate effectively with others using spoken word and by writing clearly and concisely. * Analytical Skills - Ability to use critical thinking and reasoning to solve problems. * Conceptual Thinking - Ability to think in terms of abstract ideas. * Innovation - Ability to look beyond the standard solutions * Leadership - Demonstrate personal leadership in all aspects of work, leads by example and demonstrates strong personal accountability and ownership. Ability to influence others to perform their jobs effectively and to be responsible for making decisions. * Execution Discipline - A strong commitment to meeting deadlines and commitments, a good understanding of all tasks needed to complete a program and manage those initiatives effectively to meet commitments. * Working under pressure - Ability to complete assignments in stressful situations. * Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. * Relationship Building - Ability to effectively build relationships with customers, community members and co-workers. MINIMUM QUALIFICATIONS Bachelor's degree in business, Engineering, Project Management, or another technical field required. Equivalent education, experience and training may be substituted for the degree requirement plus (10) years of relevant experience. Equivalent functional experience may be considered. Any combination of relevant education, experience, and training may be considered as a substitution for the experience requirement. Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, Outlook, and PowerPoint. Preferred: Current PMP or PgMP certification or ability to gain certification within first year of hire. Preferred: Project experience managing telecommunications field/construction support with progressively responsible business level planning or operations experience demonstrating proficiency in design, implementation, and program management. Experience with subsea fiber optic cable systems a plus.

The Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross-connects. Field Technician Examples of Job Duties - Field Services I&R Complete service orders, repair orders, capital work orders, and maintenance work. Complete Line Station Transfers and cuts. Install and qualify data cabling to the current specifications. Installs all business and residential station wiring and establishes the demarcation point. Makes preventive maintenance inspections to determine potential deterioration in service. Installs aerial and underground drops and does underground drop location. Splices to plant as required. Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

GCI's Assistant Mgr, Customer Service Sales Operations will act as the face of the company to thousands of customers and potential customers across the state of Alaska. Manage and lead customer service sales teams to deliver superior customer experience and meet or exceed sales goals. Foster a customer-centered culture and ensure real-time floor coordination and observation by prioritizing being present and available on the sales floor interacting with customers and employees. Accountable for team results, ensuring employees deliver prompt and professional assistance, and provide accurate information on company products, promotions, and services. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: This leadership position requires the following non-delegable responsibilities: Fully own the mission, goals, operations, and results of the team and areas of responsibility. Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include: Establishing the vision and tone for the department, consistent with company culture and mission. Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential. Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI's interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner. Customer Success: Oversee daily store operations, be visible and available to the team, maintain effective communication and morale, resolve escalated issues, and ensure efficient and successful processes. Foster a professional environment that promotes customer and employee engagement by actively participating on the sales floor, providing coaching, observing interactions, mentoring employees, and leading by example. Ensure customers are greeted upon entering the store, providing a friendly and courteous experience. Ensure customers are assisted in a professional manner and are provided with accurate sales support and product information. Maintain an inviting store atmosphere by ensuring displays are current to planogram, inventory levels are appropriately managed, and facilities are safe, in good repair, clean, and meet company expectations. Directly interact with customers, address their needs, and build positive relationships. Handle escalated customer concerns, problems, and complaints to successful resolution or escalate to appropriate member of management if needed. Support employees in a coaching and skill developing manner when working with customer issues. Collaborate with various internal departments to ensure high-quality customer interactions and provide solutions and suggestions for product and/or service improvements. Take appropriate action on accounts, complete all systems maintenance and paperwork thoroughly and accurately. Effectively troubleshoot billing and technical issues, provide solutions and suggestions for improvements, escalate as needed. Sales Performance: Maintain current knowledge of company products and services, pricing, and promotions. Promote company campaigns and sales, answer inquiries regarding company product lines and promotions. Train, develop, motivate, and inspire the team, ensuring they possess current and accurate product, systems, and promotional knowledge, and have the ability and confidence to close the sale. Maintain team morale and motivate teams to attain or exceed established individual and team sales goals, providing positive reinforcement and recognizing accomplishments. Hold individual team members accountable to meeting sales goals. Demonstrate patience and maintain a positive relationship with customers and team to close sales and achieve target sales goals. Manage activities and performance, track sales goals, and set individual sales targets. Implement and manage successful sales initiatives, sales results, inventory, cash balancing, and high-quality customer service. Ensure product marketing materials are accurate and available. Evaluate on-hand stock levels daily and order supplies as necessary. Provide reporting details of overall daily sales, achievements, and opportunities. Ensure security of store and merchandise, including audits of inventory, safe, and tills. Ensure transaction reconciliation is completed daily and negotiable items are secure. Conduct regular and as needed product inventory audits and reporting. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external customers, handle customer inquiries and complaints, and communicate effectively with the team. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. Demonstrated ability to maintain the highest levels of confidentiality with company proprietary and customer account information. Demonstrated understanding of cash management and ability to protect company assets following company policies and procedures. Ability to adhere to all company and department policies and procedures regarding compliance, customer service, product lines/campaigns/promotions, collections, design, installation, repair, commercial accounts, associated billing systems, and databases. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to maintain positive relationships with customers and team to close sales and achieve target sales goals. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to effectively document procedures and technical processes. Ability to multitask in a fast-paced sales environment with positive results. Knowledgeable of telecommunications technical and troubleshooting skills regarding equipment provisioning procedures. Demonstrated skill in applications, operating systems, and hardware to include security, networking, Internet, and Telephony applications. Working knowledge of telecommunications industry products, services, and customer service activities. Demonstrated experience promoting sales, retaining customers, and ensuring customer satisfaction. Knowledge and understanding of internet, cable, wireless, LAN/WAN networking, telecommunications, data communications, and telephony topology systems. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. CHANGE MANAGEMENT: champions and supports department and company change. DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action. PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team. Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions that follow department and company policies, procedures, and sales data. Ability to schedule personnel and tasks to maximize productivity and meet priority deadlines. MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results. Proven ability to lead a team to high levels of performance while maintaining morale and personal growth for employees. Ability to function as a positive mentor and coach and instill an environment supporting department and company goals. PERFORMANCE MANAGEMENT: sets clear performance expectations for team. Demonstrated ability to manage performance through motivation and counseling of different work styles and levels throughout the company. Ability to manage challenging employee or customer issues ensuring positive results. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Additional Job Requirements: This is an entry level leadership position within the retail management role responsible for leading a team of direct reports. May be assigned to one or more store locations. Demonstrates working knowledge and proficiency in areas of responsibility. Performs moderate tasks and job duties, receiving general instruction on routine work and more detailed instruction on new assignments. Works under close supervision with some latitude for independent judgment. Supports higher level staff in implementing moderate to more complex projects. Expected to spend a minimum of 50% of the time being visible and actively participating on the sales floor: promoting customer and employee engagement, observing interactions, coaching, training, mentoring employees, ensuring customers are being assisted timely and accurately, and leading by example. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Associate degree in business management, marketing, communications, or related field. * Minimum of three (3) years of experience in a customer service environment. * Including a minimum of one (1) year in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience. Preferred: Telecommunications experience. Relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Most activities are conducted in an office/retail store environment under pleasant climatic conditions. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work can involve long periods of simultaneously using a phone, computer terminal, or their equivalents. Requires long periods of focused mental and visual attention to documents, review and analysis of inventory and sales data (hard copy and electronic). Ability to assist customers on the retail floor at product displays, may require long periods of standing and walking. Ability to maneuver throughout the workplace as needed to deliver training and coaching to employees and to assist and demonstrate products to customers. Ability to safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 25 pounds. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Must be able and willing to work a flexible work schedule including, but not limited to, extended hours, on-call, weekends, holidays, evenings, and/or additional time before or after normal shift hours. Able to travel between retail store locations, offices, and other locations. Subject to intrastate travel throughout Alaska as needed. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician I - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is "the public" considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc. This position could be assigned to any or all areas needed to support Network Repairs: + Outside Network Maintenance + Construction + Facilities ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services. + Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure. + Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. + Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole. + Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools. + Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. + Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. + CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. + RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc. Additional Job Requirements: This is an entry level position within the telecommunications field outside network maintenance discipline that will support and learn from the company's certification, education, and senior technicians the basic understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under close supervision and work is reviewed by senior staff. Essential Duties: + Basic knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data services. + Evaluates field conditions, performs tests, and measurements to determine signal quality. + Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. + Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures. + Demonstrates proficiency in and working knowledge of several areas of plant systems and working knowledge of several areas of construction. + Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities. + Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs. + Communicates with SMC or Dispatch to update and complete repair or trouble tickets. + Assists with new installations and trouble tickets in a timely manner. + Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. + Escalates more complex issues as needed to the appropriate department, or management team. + Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians. + Design test fixtures, analyze test results, and document tests performed on components. Additional Competencies: + Working knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. + Basic knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services. + Basic knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. + Knowledge of basic electronic fundamentals and mathematical skills. + Basic knowledge of video, voice, and data, baseband, and optical signal delivery. + Working knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. + Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring. + Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. + Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Minimum of four (4) years in a telecommunications role or related background. * + Including one (1) year of complex related network experience. + Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Preferred: + Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. + Telecommunications experience. + Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. + Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. + Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. + High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. + Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. + Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. + Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. + Subject to adverse weather and driving conditions. + Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). + Work performed below overhead construction and in trenches to 10 feet in depth. + Tasks performed around high-power electrical conductors and gas lines. + Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. + May encounter unrestrained animals/pets. + Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. + Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. + Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

The Internet UX Designer and Sr. Internet UX Designer work closely with various areas of the organization to develop and implement digital marketing initiatives. These roles are responsible for ensuring Alaska Communications desired branding and image is conveyed in all digital marketing materials, web-based and digital material to achieve content quality and consistency. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Internet User Experience Designer * Assists the Sr. UX Designer in the management of website traffic, optimization and search engine optimization. * Work with agency and appropriate teams to manage online demand programs including paid search campaign, search engine optimization and other digital initiatives to increase qualified leads for market segments. * Monitor and continually drive improvements with usability, design, content and conversion with the website. * Assists in the planning and implementation of user interface design, and study/focus groups (product requirements, wireframes, interaction models, scenarios, sketches, schematics and prototypes). * Assists in performing audits of existing web-based material to ensure Alaska Communications desired branding and image is conveyed and to achieve style and content quality and consistency objectives. * Builds graphics and textual content for publication in both electronic and print format. * Performs design back-up duties, and assists with devising and implementing advertising plans as needed by marketing and creative teams. * Works cross-functionally to define web applications functional requirements and technical specifications including planning, analysis, design, implementation, testing and delivery. * Assist Product Development with go-to-market plans, demand generation, product messaging, sales enablement tools and market intelligence. Sr. Internet User Experience Designer * Actively participates in the management of website traffic, optimization and search engine optimization. * Work with agency and appropriate teams to manage online demand programs including paid search campaign, search engine optimization and other digital initiatives to increase qualified leads for market segments. * Monitor and continually drive improvements with usability, design, content and conversion with the website. * Participates in and provides design expertise in the planning and implementation of user interface design, and study/focus groups (product requirements, wireframes, interaction models, scenarios, sketches, schematics and prototypes). * Performs audits of existing web-based material to ensure Alaska Communications desired branding and image is conveyed and to achieve style and content quality and consistency objectives. * Builds graphics and textual content for publication in both electronic and print format. * Reviews and secures appropriate approvals of creative content for product or promotional materials for print and web. * Performs design back-up duties, and assists with devising and implementing advertising plans as needed by marketing and creative teams. * Works cross-functionally to define web applications functional requirements and technical specifications including planning, analysis, design, implementation, testing and delivery. * Keeps the team informed of new and developing funding opportunities, technology, needs and trends. * Assist Product Development with go-to-market plans, demand generation, product messaging, sales enablement tools and market intelligence. POSITION QUALIFICATIONS Competency Statement(s) * Communication Skills Written & Oral - Must have excellent oral and written communications skills. Able to succinctly describe status of web business contribution. * Project Coordination Skills - Must process strong organization, planning, analytical and problem solving skills. Will assist project managers and directors in leadership and management of all web project aspects including planning, execution, timing, and functionality, quality, communication, and cost. Will draft and update project plans as directed by the project manager, lead meetings for issues, risks, change, and action items. Maintain project plans, provide project metrics, facilitate weekly update meetings, and create/update compliance and project documentation. Will manage internal and external project personnel resources to ensure timely and accurate communication with project staff throughout the life cycle of the project. * Creative - Ability to think in such a way as to produce a new concept or idea. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Accuracy - Ability to perform work accurately and thoroughly. * Technical Aptitude - Ability to quickly learn and use complex systems and applications. MINIMUM QUALIFICATIONS Internet User Experience Designer Bachelor's degree in information technology, computer science, graphic design, or a related design field. Equivalent education, experience and training may be substituted for the degree requirement on a year-for-year basis plus three (3) years of progressive work experience in web, digital online or closely related experience. Sr. Internet User Experience Designer Bachelor's degree in information technology, computer science, graphic design, or a related design field. Equivalent education, experience and training may be substituted for the degree requirement on a year-for-year basis plus six (6) years of progressive work experience in web, digital online or closely related experience. Preferred: Demonstrated knowledge of design esthetics, use of color, interface usability and accessibility, combined with familiarity of Java Script and demonstrated high proficiency in use of HTML and CSS. Demonstrated professional proficiency utilizing digital design software including Adobe CS. Demonstrated experience using Microsoft Office Suite, to include: Word, Excel, PowerPoint and Outlook. Strong visual design skills: Latest trends, color and typography. Strong interaction design skills: wire framing, prototyping, HTML, CSS.

Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions * Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements. * Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management. * Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving. * Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department. * Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required. * Oversee the production of financial statements and their timely submission to our parent corporation. * Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls. * Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team. * Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation. * Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements. * Maintain an effective tax function with a combination of both internal and external resources. * Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved. * Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations. * Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered. * Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research. * Other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) * Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form. * Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change. * Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. * Decision Making - Ability to make critical decisions while following company procedures. * Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace. * Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models. * Management Skills - Ability to organize and direct oneself and effectively train and supervise others. * Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs. * Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects. MINIMUM QUALIFICATIONS Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY Provides legal support and advice, research, analysis and legal drafting concerning telecommunications regulations, marketing, contract, compliance, labor and employment law and miscellaneous other business matters to Company personnel. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statements Draft company filings with the FCC, RCA, and other regulatory bodies Provide legal support and advice to company personnel on a broad range of local, state and federal legal, regulatory and compliance matters. Negotiate and draft contracts, including service contracts, leases, confidentiality/non-disclosure agreements, settlement agreements, and contract amendments on a variety of issues, as well as advise Company personnel on their negotiations and review and edit proposed contracts and other documents. Provide legal and regulatory analysis, advocacy, and dispute resolution. Serve as a resource for less experienced personnel, providing expert opinion or guidance as necessary. Analyze and interpret legal issues, draft written memoranda and present to Deputy General Counsel and/or the Management Team. Provide peer review and assistance to coworkers. Draft, review and advise on the Company's Corporate Compliance Program, and other policies, and procedures. Perform other duties and complete projects not specified on this job description, as assigned. MINIMUM QUALIFICATIONS Competency Statements Urgency and Commitment: Ability to approach all tasks with a sense of urgency and commitment. Ability to plan, organize, measure and coordinate multiple tasks to deliver the budget for product line, revenue and profit. Teamwork and Individuality: Ability to working as a team member and respect fellow co-workers' individuality and creativity. Social Responsibility: Ability to acknowledge and fulfill social responsibilities by demonstrating commitment to the communities, respecting his/her co-workers and customers, and exhibiting the highest social and economic standards. Responsibility and Accountability: Ability to earn trust by being responsible and accountable for all actions. Risk Management: Protect the Company's employees, assets, customers, and vendors by: exercising sound judgment and behaviors to assist in maintaining a safe workplace and safe work practices; complying with our Company's safety policies, procedures, and standards and complying with federal, state, and local statutes and regulations; fully cooperating in loss claims management to minimize associated expenses and negative impact to employees, assets, customers, and vendors; and proactively identifying opportunities for continuous improvement in safety and communicating to management. Ownership: Ability to share responsibility for our Company's performance and strive to effectively manage Company resources as if his/her own and demonstrating commitment to our future success. Integrity: Exhibiting integrity in all he/she does. Critical thinking - Ability to use thinking and reasoning in gather raw data and processing that data into a meaningful form to solve problems. Business Acumen - Ability to grasp and understand business concepts and issues. Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. Communication Skills Written & Oral - Must have good oral and written communications skills. Able to succinctly describe status of business. Conceptual Thinking - Ability to think in terms of abstract ideas. Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Project Management - Ability to organize and direct a project to completion. Team Builder - Ability to convince a group of people to work toward a goal Education Required At minimum must have a Juris Doctor degree from accredited law school. Preferred: Coursework or experience in telecommunications or other highly technical field of study. Experience Required One year's practice in law. Admission to the Alaska Bar Association. Experience with telecommunications. Computer Skills Good hands-on experience MS Word, PowerPoint, SharePoint, Excel, Access and Outlook. We hope you'll join us as we change lives through technology.

Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements. Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management. Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving. Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department. Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required. Oversee the production of financial statements and their timely submission to our parent corporation. Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls. Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team. Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation. Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements. Maintain an effective tax function with a combination of both internal and external resources. Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved. Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations. Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered. Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research. Other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form. Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change. Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. Decision Making - Ability to make critical decisions while following company procedures. Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace. Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models. Management Skills - Ability to organize and direct oneself and effectively train and supervise others. Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs. Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects. MINIMUM QUALIFICATIONS Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY Materials Management Specialists (MMS's) primary duties are to handle incoming and outgoing mail and packages, reproduce copies of printed materials, process repair and out of box failures, receive, stock, manage inventory levels, and issue items to customers. These duties are performed in office, warehouse, and outdoor storage yard environments. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Examples of Duties Receive, date stamp, and route incoming mail, packages, and express shipments for the Company (e.g., UPS, FedEx, USPS). Sort, stamp, and prepare outgoing mail, packages, and express shipments (e.g., modems, customer phones and accessories) for pickup or delivery to designated locations. Prepare documents or forms for special handling or overnight delivery. Make deliveries or pick up materials from job sites and other locations using Company vehicles (e.g., vans, flatbed trucks). Reproduce copies of materials using computerized reprographic equipment; bind, store, and inventory basic Company forms. Review the master calendar for the Distribution team (e.g., due dates, leave schedules, postal regulation changes) and advise Supervisor of potential conflicts. Order and maintain inventory to meet internal and external requirements; expedite shipments and resolve vendor errors. Source and purchase materials using procurement credit card (PCC) or written bids; reconcile PCC monthly. Set up new material master and perform electronic updates in both LEC and Wireless inventory control systems. Process repairs, returns, and out-of-box failures for various equipment (e.g., phones, tools, test equipment); manage RA requests, shipping documentation, and repair tracking. Process adjustment transactions related to surplus inventory in computerized systems. Conduct monthly and yearly physical inventory counts for assigned locations; prepare reports and resolve variances. Prepare, process, and track requisitions and purchase orders; obtain freight quotes, audit bills, review invoices, and prepare check requests using correct accounting codes. Track departmental expenditures and prepare monthly variance reports. Coordinate travel arrangements including flights, ground transportation, hotels, and authorizations. Receive materials from carriers/vendors; inspect for discrepancies and receive into inventory system. Package and ship materials to vendors and Company facilities, ensuring compliance with Hazmat laws. Stock bins, pallets, or other storage areas with materials. Issue or transfer materials using inventory system, ensuring accuracy and proper departmental charges. Notify Supervisor of inventory discrepancies and adjust as instructed. Operate material-handling equipment (e.g., forklifts, pallet jacks, trucks with lift gates). Perform minor maintenance on hand tools and equipment used in warehouse operations. Sort and identify surplus or returned materials for inventory, credit, recycling, or scrapping; ship consignment materials. Train others in the MMS classification per Supervisor direction. Assist Supervisor in assigning daily work duties and coordinating warehouse activities. Ensure workgroup production meets Company standards for accuracy, timeliness, and compliance. Purchase miscellaneous equipment, parts, and tools using procurement card and charge to appropriate cost center. Travel to other warehouses for vacation coverage and annual inventories. Perform other duties as assigned. MINIMUM QUALIFICATIONS Associate's degree and one (1) year experience in one of the following areas: computerized inventory control, warehousing, purchasing, or shipping. May substitute High school diploma or GED plus three (3) years general office experience for the education requirement. Extensive knowledge of warehouse procedures and telephone equipment gained through three (3) years of warehouse experience operating under a computerized inventory control system. At least two years must have been in a local telephone company warehouse, Signal Corps warehouse or a communications company warehouse. (Anchorage MMS II Only) Must possess and maintain a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check. Certifications and Licenses Required Possess and maintain a valid Alaska driver's license. MMS II - Must obtain and maintain forklift training and certification with 90 days of attaining the MMS II classification. Must obtain and maintain IATA and CFR part 49 Hazardous Materials certification within 180 days of attaining the MMS II classification. Additional Requirements Demonstrated ability to lift 50 lbs on a repetitive basis to a height of 3 feet or 5 feet (MMS II's) (a box of 8 ½ x 11 paper weighs 50 lbs.) Applicants must successfully pass a keyboarding test at 30 WPM. Tests completed within the past 12 months from the date of application will be accepted. Internal applicants serving as MMS's are expected to have proven keyboarding and are not required to provide test results. Experience using personal computers to include word processing and spreadsheet software and using a variety of applications. External applicants must successfully pass a pre-employment suitability assessment and drug test. MMS II - Demonstrated ability to maneuver 2,500-pound pallets using a manual pallet jack. We hope you'll join us as we change lives through technology.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? Primary Duty Field Technicians duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross connects. Field Technician examples of Job Duties Field Services I&R · Complete service orders, repair orders, capital work orders, and maintenance work. · Complete Line Station Transfers and cuts. · Install and qualify data cabling to the current specifications. · Installs all business and residential station wiring and establishes the demarcation point. · Makes preventive maintenance inspections to determine potential deterioration in service. · Installs aerial and underground drops and does underground drop location. Splices to plant as required. · Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Education and Experience Required Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years' experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Driver's License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check. Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors We hope you'll join us as we change lives through technology.

Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability. Examples of Job Duties - PBX Technician Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries. Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling. Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring. Install associated sets and sub-sets of business systems. Install associated power equipment and make necessary distribution. Install and provision system programming. Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions. Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests. Perform preventative maintenance and database backups Install, maintain, and modify PBX and Key Systems. Installation and configuration of vendor specific cards and equipment Minimum Education and Experience Required You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska. Certifications and Licenses Required External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL. Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test.

GCI's Estimating & Planning Engineer I will perform research, data gathering, and analysis of technology and business roadmaps for the purposes of producing Class 5 and Class 4 estimates, associated engineering, and schedules associated with Intake, Conceive and Validate stage gates. Produce reports and presentations interpreting results for stakeholders and customers. Following standards using engineering principles, participate with engineering functions as needed for company initiatives requiring interdisciplinary leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Participate in Intake, Conceive and Validate process to establish budgets, schedules, and resource needs. Participate in developing short and long-range company objectives, plans, and budgets. Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time. Support business case development for customers, new product, and network initiatives; aiding with customer facing, capital, and operating expense validation. Provide support with development of requirements for new initiatives and products that require new Network capabilities. Requirements include system design, standards compliance, availability targets, operating performance metrics, operational support, and staff training. Support and participate in proposals, RFP/RFI/RFQ, and other similar sales responses; design solutions across multiple disciplines (Cloud, Security, Professional Services, UC, Transport, etc.) with; supporting literature, diagrams, write-ups, presentations, demos, etc. Document and produce capital and OPEX expense budgets and forward-looking plans consistent with the technology roadmap. Document capacity usage, traffic plans and engineering risk analyses in support of company plans. Assist and participate with lifecycle analysis of new and existing systems: document phase-out schedules and plans. Utilize the standards / specifications developed by the Lifecycle team; coordinates with Lifecycle and Delivery on an ongoing basis to maintain current standards and cost models. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Must be capable of working independently and within a team. Ability to develop and cultivate inter-departmental relationships. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent written and verbal communication skills required. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Ability to take direction and complete specified tasks on schedule. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated knowledge and ability in the areas of engineering applied statistics and mathematics. Ability to produce mathematical models using computer tools. Understanding of and/or performing and interpreting engineering calculations. Understanding of communications systems and their applications. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, PowerPoint, Excel) to complete job duties effectively. Level Definition Position Title: Estimating & Planning Engineer I Grade: E05 Additional Job Requirements: This is an entry level position for the degreed engineer. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Under supervision, provides Class 5 and Class 4 estimates, engineering, and schedules associated with Intake, Conceive and Validate stage gates. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor of Science Degree in electrical engineering, mathematics, computer science, physics, or related field. * Minimum of one (1) year of experience in any combination of: data science, radio frequency, switching, packet, or other telecommunications technologies; engineer in training status; or related background. * Preferred: Master's degree or PhD in Engineering. Telecommunications experience. Relevant telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Some travel required to sites that include inside/outside work, noise, inclement weather, vibrations, cramped quarters, and working at heights. May encounter angry customers, vendors, or employees. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

The Digital Marketing Manager is responsible for driving online sales using various marketing channels and tools and providing an exceptional online experience. The manager oversees and leads efforts for the website, email marketing, social media platforms, mobile app, blog, digital signage, as well as other digital platforms and channels in the future. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Maintain a deep understanding of the value generated for our customers by our products - and the capabilities to translate this understanding into differentiated online positioning, marketing and sales strategies as well as online channel development. Provides leadership, motivation, direction, instruction and assistance to assigned Marketing team members. Sets performance goals for assigned digital Marketing staff and continually provides feedback regarding actual performance in comparison to individual, marketing team and company targets. Provides guidance to correct off target behavior and when appropriate initiates disciplinary action. Actively plans and assists developing job growth opportunities for marketing team members that also strengthen the Marketing function. Responsible for day to day online marketing operations, support for online sales activities, defining and executing a digital marketing plan to achieve marketing goals Collaborates with digital marketing firm on campaign strategies and measurement/attribution; uses data and insights to optimize campaign spend and performance. Team with the Marketing, Product Development, Sales, IT, and Service Delivery and Operations organizations to ensure we maintain a consistent brand experience across customer touch points. Focus on brand health - customer satisfaction - as enabler of profitable growth. Create an extraordinary online customer experience at every touch point - ensuring our customer experience becomes a sustainable, durable and strategic differentiator. Drive increasing market share in targeted segments. Manage execution of the marketing funnel of reach, inquiries, leads, opportunities to maximize sales. Provide regular, concise, value-added market intelligence to the entire company to assure Alaska Communications continued market leadership Productively engage with sales channels - creative tension, results oriented - all aimed at profitable growth. Interface with product management - drive positioning, competitive intelligence, differentiation, etc. POSITION QUALIFICATIONS Competency Statement(s) Customer Centricity: You maintain a mental and behavioral belief that satisfied customers are the key to our success, and keep abreast of their changing needs to sustain a durable relationship. Be the customers advocate within our company and manage our relationships proactively. You communicate with our customers effectively, on a proactive basis, and manage the communication process as a method to drive long term durable relationships enabling enhanced revenue growth. Customer Experience Business and Process Leadership: You understand and continually improve our customer experience business processes. You maintain a keen understanding of the sales process and the associated metrics and measurement. You maintain a keen understanding of key telco and IT processes (retail/sales/service, ordering/service delivery, billing, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. You experiment to ensure the customer experience is easy and satisfying. Maintain Your Technology Expertise: You maintain a big picture view of telecom and IT technologies. You understand the technology trends important to your customers. You are skillful in translating this understanding into a products and services position that is meaningful to our customers. Financial Management: You manage a department level revenue and expense budget. You plan and forecast an accurate financial picture. You develop accurate business cases for specific initiatives. Execution Discipline: You meet your commitments and demonstrate personal leadership in all aspects of your work. You lead by behavioral by demonstrating a willingness to seek and accept responsibility and accountability. You stay focused on producing results. Communication Skills - Successful candidate must have excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. Written Communication: Ability to write in a clear and concise manner which displays imagination or innovation. Creative and Critical Thinking - Ability to develop creative solutions to complex problems. Ability to use thinking and reasoning in gather raw data and processing that data into a meaningful form to solve problems. Lean Leadership - Actively grows and promotes lean process improvement usage within department and within Company. Strives to eliminate all waste - that which does not bring value to the customer - through the use of Lean PI. SKILLS & ABILITIES Education: Bachelor's degree along with additional advanced (role relevant) education. Experience may be substituted in lieu of education beyond a Bachelor's degree. Preferred : Advanced education related to the role, such as a MBA. Experience: Manager: Minimum of six (6) years of marketing, sales, product management or business experience in a comparable industry/company. Equivalent combination of education and training may be substituted for experience requirement on a year for year basis. Two (2) years of supervisory experience. Sr. Manager: Minimum of eight (8) years marketing, sales, product management or business experience in a comparable industry/company. Equivalent combination of education and training may be substituted for experience requirement on a year for year basis. Four (4) years of supervisory experience. Computer Skills Demonstrated proficiency using Microsoft Office Suite, including Word, Excel, Access and Outlook. Other Preferred Requirements: Experience creating strategic online marketing programs, continuity programs, drip campaigns, customer acquisition and retention, social media campaigns, etc. A consistent and proven track record to show for your accomplishments, including but not limited to: Digital marketing strategy Online customer experience improvements, including A/B testing, landing page development, and conversion rates Knowledge of analytic platforms, analyzing and measurement of campaign results Thorough understanding of the technology landscape as it relates to digital marketing and the online customers experience

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. POSITION SUMMARY Translate data into information critical for strategy development and execution and problem resolution by gathering information from multiple internal and external sources; developing spreadsheets and other supporting data; completing analyses, writing reports, and preparing presentations. Translate raw data into information critical for decision support and operations management. Gather information from multiple internal and external sources, develop standard financial models for analysis and reporting, perform adhoc analysis, financial presentations, and business intelligence development to support all areas of financial planning. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Work largely on projects with substantial complexity, breadth of scope, and impact to the organization. Deliver analyses that lead to understanding of complex issues and are critical to strategy development, execution, and problem resolution. Serve as a resource for standard and specialized subject matter expertise. Collect data on actual financial performance, compare to budgeted performance, analyze variances, and prepare periodic reports for executive management. Participate in the ongoing analysis and maintenance of financial systems. Assists with system upgrades and conversions to modern business intelligence tools (e.g. Tableau, Power BI) Construct and maintain sophisticated financial models in support of the operating and capital budget development and reporting processes for example the P&L, Long-Term, Cash Flow, and Balance Sheet modeling Compile data submitted by managers and compare to budget targets set by executive management. Identify variances and submit for review by executive management. Assist in development of value-add KPI's Serve as a resource for internal customers by researching and answering capital and operating budget questions. Perform complex financial analysis associated with special projects, to include pre-acquisition analyses, acquisitions, business cases, and refinancing. Assist to develop short and long-term IT plans and forecasts. Other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Detail Oriented - Be proficient at detailed documentation of financial processes, changes, modeling assumptions, maintain version control. Financial Management - Highly knowledgeable in standard financial metrics, models, and presentation creation, maintenance, and interpretation. Can use these skills to develop decision support and value-add KPI's for Executive level management. Communication Skills - Successful candidate must have excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team. Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form, as well as translate for a wide audience in a concise manner. Accountability - Ability to plan, organize, measure and coordinate multiple tasks to deliver the budget and subsequent analysis for P&L under standard financial deadlines. Deliver ad-hoc (or what-if) analysis as needed to support management initiatives. Technical Aptitude - Ability to quickly learn as a self-starter under minimal supervision, use complex systems and applications (SQL, BI Tools/Software, Data mining). Education: Bachelor's degree in finance, Economics, Accounting, Business Administration, or related field. Equivalent education, experience and training may be substituted for the degree requirement on a year for year basis. Experience: Four years of progressively responsible professional-level financial analysis experience. Equivalent education and training may be substituted for experience. Computer Skills: Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, and Outlook. Expert-level proficiency in Microsoft Excel required and mid-expert level proficiency in BI Tools/Visualization techniques. SQL and other data mining techniques preferred. We hope you'll join us as we change lives through technology.

GCI's Engineer IV, Engineering & Architecture will work as part of a team, will work cross-functionally as required to develop, deploy, and maintain the products and services offered by the company. Interact with internal groups and external customers to ensure our products and services are performing as designed. Work within capital and operations budgets to ensure projects remain on scope and within budget. Follow company policy and department guidelines to support and successfully complete development and lifecycle maintenance of network plans, policies, and procedures following engineering/architecture design principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Work with engineering and network operations support teams to resolve any hardware/technical issues and implement changes. Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time. Work with customer care teams to monitor, identify, and resolve customer issues in a timely fashion. Provide technical content used to create marketing/sales collateral. Focus Areas: Forecasting, Automation, & Optimization Accountable for forecasting demand on the GCI network (satellite, microwave, core, TERRA, HFC, Mobility). Provides forecasts bi-annually for input into the LRP (long range plan). Provides ad-hoc capacity checks as requested from other GCI departments. Coordinates with other departments to optimize costs by consolidating or “right sizing” leased capacity as necessary. Accountable for automating and optimizing processes, workflows, and tools. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. o Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports. o Proficient technical writing and documentation skills. • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Self-motivated with the ability to prioritize, multitask, and work under pressure meeting deadlines. o Knowledge of basic RF propagation principles, cellular theory, RF engineering tools and antenna theory. o Knowledge of GSM/UMTS/LTE/5G technologies and 3GPP specifications. o Knowledge of RF propagation/prediction tools such as Mentum Planet and/or Atoll. o Knowledge of drive test validation tools such as TEMS Discovery/Investigation. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. • Well-developed computer skills (UNIX, Oracle Database, Excel macros and SQL programming Additional Job Requirements: This is an advanced level position, requiring a high level of specific discipline expertise and the ability to make technical decisions independently on significant engineering problems. Required to have knowledge of other Engineering disciplines and complex company initiatives, crossing business units and projects involving multiple disciplines. Required to have advanced technical leadership. Evaluate manufacturers' products, develop test plans, and advise projects. Maintain current discipline systems design standards and help maintain upgrades/modifications as required. Serve as an integral resource to facilitate the integration of work processes, physical plant, employees, and customers throughout the company. Responsible for producing standards documentation and development of long-range planning to support implementation of advanced services. Additional Competencies: Advanced level knowledge of engineering concepts, design principles, and math calculations. Demonstrated and documented expertise in design, implementation, editing and support. Excellent time management skills to manage complex projects on time and within budget. Excellent experience with configuration, routing, switches, within a Network Telecommunications environment. Excellent verbal and written communication skills. Ability to work independently and within a team environment, professionally and support junior engineers. Highly intuitive analytic, strategic, interpersonal critical/creativity thinking skills are necessary. Innovative and problem solver Excellent capability in using Microsoft Office tools; Excel, Word, Outlook, Visio, etc. Self-directed and motivated, highly focused on the company and departmental goals. A collaborator that works toward a common goal. Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies. Ability to tackle the most difficult engineering issues presented to the engineer. A proven leader for large complex projects or initiatives. The ability to guide others/teams in the selection of new technologies. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in computer science, electrical engineering, mathematics, or related field. * Minimum of ten (10) years of experience in relevant field. * Preferred: Professional or Expert level Certifications: Cisco CCNA, MEF CECP, SCTE Dep, (SCTE DEP (DOCSIS Engineering Professional) Certified SOA Architect, CITA, EACOE. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: This position may require travel throughout the state of Alaska. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated. Systems include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure stability, integrity and performance of voice, data, and wireless data-based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting and optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline to maintain focus effectively and efficiently while successfully managing multiple parallel projects and activities. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Install new hardware, systems, and software for network and system infrastructure. Install, configure, and maintain network services, equipment, and devices for core and/or customer solutions. Perform troubleshooting analysis of network and system infrastructure and associated systems. Document network problems and their resolutions for future reference. Support administration of servers and server clusters. Manage all system backups and restoration protocols. Plan and support network and computing infrastructure. Monitor system performance and implement performance tuning. Manage user accounts, permissions, email, anti-virus, anti-spam. Oversee software and network security. Provide training instruction on platforms, equipment, and related applications. Direct and coordinate the efforts of lower-level engineers within the workgroup. Function as the SME in one or more areas and serve as the final point of escalation in the company. Perform other duties as assigned. MINIMUM QUALIFICATIONS Education Required College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience Required 3-5 years of experience leading to the ability to be a Subject Matter Expert in the following areas: information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems. fundamental IP, routing and switching concepts. system administration. Familiarity with a broad cross section of IP based systems and networking technologies. ordering, provisioning, turn up and troubleshooting of telecommunications circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.) theoretical knowledge and extensive hands-on experience configuring, troubleshooting, optimizing and managing a relevant mix of following software, hardware, protocols and technologies: Core and enterprise-class routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps. Access technologies, including dial, xDSL, TDM and carrier Ethernet. Switching. Routing. MPLS. VPN and firewall technologies. Wireless data network technologies and infrastructure. Network services and user management applications (i.e. DNS, LDAP, email, RADIUS, etc.). Preferred Qualification CCIE, JNCIE, CISSP, CCNP, CCNA or equivalent network and or system certification. We hope you'll join us as we change lives through technology.