Field Technician jobs at Alaska Communications

The Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross-connects. Field Technician Examples of Job Duties - Field Services I&R Complete service orders, repair orders, capital work orders, and maintenance work. Complete Line Station Transfers and cuts. Install and qualify data cabling to the current specifications. Installs all business and residential station wiring and establishes the demarcation point. Makes preventive maintenance inspections to determine potential deterioration in service. Installs aerial and underground drops and does underground drop location. Splices to plant as required. Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Level Definition Position Title: Desktop Technician I Grade: T05 Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's SMC Technician III will monitor and support critical network elements to maintain the continuous operation of the company's network and system infrastructure. Provide on-shift surveillance, management, advanced-level troubleshooting response, and trouble resolution of the company's Wireless Radio Access Network (RAN) equipment and Core Transport Network in order to provide the highest level of network availability, restoring service. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Function and work as a team to troubleshoot complex company network and customer issues using all required skills to perform the necessary duties. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruptions. Consult with employees, other departments, and management to determine the root cause of an incident, outage, or failure of services and determine corrective actions. Perform proactive network status checks as part of normal surveillance activities ensuring optimum performance. Work closely with various engineering groups, network control, and field technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Ensure all networks meet industry standards and identified performance goals. Special Conditions: Required to participate in a rotational schedule. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Able to handle stressful situations and maintain diplomacy, tact, and concern. Demonstrated ability to effectively work as a team and work independently to ensure established goals are successful. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent verbal and written communication required. Must be able to articulate information to technical and non-technical audiences throughout the company, both internal and external customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Ability to have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to analyze complex, challenging problems and situations leading to optimal solutions with attention to detail. Knowledge of telecommunications industry network environment and different applications. Preferred DOS/Windows/UNIX/Open view and associated applications. Ability to remain current in industry best practices of the discipline. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. One or more of the following Network disciplines is required for any technician level: Technical Communications: Broad based working knowledge of interdepartmental and external communication and coordination required. Experience in drafting multi-focused technical reports for both internal management and external customer distribution preferred. Ability to work with peers and senior-level technicians to accurately communicate status of GCI's network assets to stakeholders, including physical facilities, network devices, and current service level availabilities during critical outages and maintenance events. Demonstrated ability to receive and classify work requests via email, tickets, and/or phone calls and assign tasks on a priority basis to team members of various technical abilities and assignments. Ability to develop, test, and enrich new processes and procedures; periodically assessing for accuracy and optimization to align with current departmental goals and overlying company mission. Ability to read, interpret, and contribute to network documentation. Knowledge of regulatory agencies and requirements around telecommunication incidents such as RCA, FCC, FAA, NORS, and PSAPs preferred. Knowledge of ITIL framework; specifically Change Management, Service Validation and Testing, and Incident Management. Wireless Radio Access Network (RAN): Broad based working knowledge of and ability to maintain cellular systems, transmission facilities, and equipment typically found in a Mobile Telephone Switching Office and Wireless Radio Access Network. Demonstrated knowledge of Wireless RF concepts such as UMTS/HSPA, GSM/GPRS/EDGE, CDMA/EVDO, LTE and 5G preferred. Experience with Ericsson and Nortel Wireless Networks preferred. Understanding of RF propagation principles and cellular theory preferred. Knowledgeable of transmission facilities including the test, turn up, and troubleshooting of T- 1 and Ethernet circuits required. Satellite/Microwave RF transmission (RF): Broad based working knowledge of and ability to maintain satellite modems, microwave radios, PCS equipment, MMDS equipment, and LMDS equipment. Demonstrated knowledge of RF transmission concepts of multiple access, duplexing, and communications protocols. Experience operating, maintaining, or installing satellite, microwave, or other wireless networks to preferably include programming, configuring, and troubleshooting. Understanding of RF transmission principles used in microwave or satellite communications preferred. FCC license is desired. Core Transport Network (CORE): Broad based working knowledge of and ability to maintain complex voice, SONET and IP transport, cable and data networking systems and standards. Experience with network troubleshooting and corrective maintenance; responding to circuit and facility outages within GCI's network; isolating outages and working with appropriate technical groups to restore service. Experience in a wide variety of telecommunications networks to include Force 10/Turin, Cisco ONS, ALU, Calix GPON, BTI, TYCO NEC, Tellabs, ECI, Juniper, and ADTRAN equipment. Comprehensive understanding of standard operations concepts such as availability, redundancy, reliability, and testing. Working knowledge of Linux/Unix operating systems. Ability to diagnosis basic routing problems. Knowledge of IP address nomenclature and meaning, IP protocols, IP routing, router and switch components and facilities, Communication facilities (fiber, cable, RF, PSTN, T1, ISDN, DDS, etc.) and Communication equipment (CSUs, modems, xDSL, wiring frames, cabling, etc.). Additional Job Requirements: Advanced level technical position within the network control monitor and surveillance discipline with a high skill set and proficiency working under minimal supervision. Conducts work assignments of complex nature with an expert understanding of telecommunications network technical environments. Reviews planned and unplanned changes to network infrastructure ensuring all networks are meeting industry standards and performance goals. Ability to comprehend technical drawings and other technical documents and possesses knowledge of multiple Network disciplines. Provides on-shift surveillance and supports junior and senior level technicians and management. Essential Duties: Monitor the network and associated network elements; investigating and determining the cause of network events and alarms. Perform network troubleshooting and corrective maintenance. Respond to and isolate outages, working with the appropriate technical groups to prevent and/or restore service. Initiate disaster recovery actions as required. Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol to ensure the proper operation and maintenance of the company's network. Work closely with various engineering and network control technicians to develop and implement tools and processes to improve capabilities ensuring quality service levels. Provide on-the-job technical training, oversight and mentorship to junior technicians. Interact with internal teams; the company's customers and vendors in a professional manner to resolve issues at the lowest level and as timely as possible. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Associate degree in Telecommunications, Computer Science, or related field. * Minimum of ten (10) years of increasing responsibility and experience within a technical network telecommunications environment or related background. * Preferred: CCNA (Cisco), Juniper, or SCTE DOCSIS certifications. Telecommunications experience. Other relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Position requires working a rotational schedule. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 2 background checks that may include but are not limited to: review of an individual's criminal history, credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Field Service Technician I will work to represent the company's service and philosophy, providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner. The primary customer is “the public” who has purchased and is using company products and services who are considering upgrading/expanding products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Responsible for installing, servicing, and troubleshooting telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. Performs routine service and maintenance and operations on radio frequency / analog / microwave / fiber optic / AC / DC components. Refers problems between the demark and headend or distribution center to network technicians. Performs disconnects, reconnects or relocating services as instructed and repairs or replaces worn components and faulty connections. Utilizes test equipment to measure adjust signal strength to ensure optimum reception. Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Communicates with customers on-site and presents additional service offerings. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. COMPETENCIES: Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Knowledgeable and responsive to financial accountability for vehicles, inventory (e.g., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulates technical information clearly and concisely in written and electronic follow-up reports and work orders; reads and understands system design and city street maps; completes written route sheets. Verbally communicates technical information to customers, contractors, utility workers, fellow employees, and general public in an effective manner appropriate with all levels of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Organizes assignments, equipment, and routing to maximize productivity. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Additional Job Requirements: This is an entry level position within the telecommunications field service role, learning through the company's certifications, education, and senior technicians. Will gain knowledge of installation, modifications, and test procedures used to install, disconnect, repair video, data, and voice services within customer's residential and/or business properties. Works under close supervision and work is reviewed by senior staff. Essential Duties: Basic knowledge and ability to perform installation, service, disconnects, testing and repair of Video, Voice, and Data services to include: Related wiring for company and/or customer equipment, explaining non-technical procedures, equipment operation, answering customer questions and promoting sales of additional services. Evaluate field conditions, perform tests, and measure to determine signal quality. Ensures proper cabling from the tap or demark location to the customer premise equipment. Organizes daily workload and performs work utilizing industry standard test equipment and hand tools to install, maintain, or repair services. Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Communicate with Dispatch or SMC to update and complete service orders or trouble tickets. Assist with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. Escalates issues as needed to the appropriate department, or management team. Work with senior technicians and respond to outages or other duties as required. Additional Competencies: Working knowledge of issued monitoring and test equipment, company products, services, and features offered for video, voice, and data services or demonstrated background with industry equivalents. Operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Basic computer skills. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months in a technical role or related background. * Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Depending on location assigned may require six (6) months experience living in an arctic environment. Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? Primary Duty Field Technicians duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross connects. Field Technician examples of Job Duties Field Services I&R · Complete service orders, repair orders, capital work orders, and maintenance work. · Complete Line Station Transfers and cuts. · Install and qualify data cabling to the current specifications. · Installs all business and residential station wiring and establishes the demarcation point. · Makes preventive maintenance inspections to determine potential deterioration in service. · Installs aerial and underground drops and does underground drop location. Splices to plant as required. · Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Education and Experience Required Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years' experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Driver's License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check. Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors We hope you'll join us as we change lives through technology.

This position requires travel. $2,500 Hiring Bonus! GCI's Field Service Technician I represent the company's service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components. Refer problems between the demark and headend or distribution center to network technicians. Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections. Utilize test equipment to measure and adjust signal strength to ensure optimum reception. Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. Communicate with customers on-site and present additional service offerings. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets. Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to organize assignments, equipment, and routing to maximize productivity. Ability to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair. Ability to read and understand system design and city street maps. Ability to operate issued monitoring and test equipment. Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. Ability to maintain working knowledge of the Company's products, services and features offered for video, voice, and data services. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Additional Job Requirements: This is an entry level position within the telecommunications field service role, attaining job knowledge and competency through the company's certifications, education, and training with higher-level technicians. Supports senior technicians and gains basic knowledge of installation, modifications, and test procedures used to install, disconnect, and repair video, data, and voice services. Works under close supervision and work is reviewed by senior staff. Essential Duties: Perform basic installation, service, disconnects, testing and repair of Video, Voice, and Data services to include: Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. Organize daily workload and perform work utilizing industry standard test equipment and hand tools to install, maintain, or repair services. Explain non-technical procedures, equipment operation, answer customer questions, and promote sales of additional services. Evaluate field conditions, perform tests, and measure to determine signal quality. Ensure proper cabling from the tap or demark location to the customer premise equipment. Communicate with Dispatch or SMC to update and complete service orders or trouble tickets. Assist with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensure all documentation is updated in a timely manner. Escalate issues as needed to the appropriate department or management team. Work with senior technicians and respond to outages or other duties as required. Additional Competencies: Working knowledge of issued monitoring and test equipment, company products, services, and features offered for video, voice, and data services or demonstrated background with industry equivalents. Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months in a technical role or related background. * Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Depending on location assigned may require six (6) months experience living in an arctic environment. Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecommunications experience. Relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: Technician Trainee and Technician I levels: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license or successfully obtain a valid driver's license within two (2) months of employment, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. Technician II, III, and Senior levels: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Subject to adverse weather and driving conditions; Must be able to cope with a remote arctic environment. Work includes working inside and outside in typical cold weather conditions. Work involves heights up to 40 feet on poles, ladders, and buckets. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.) Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points and cross-connects. Cable Splicer Splice, troubleshoot and maintain copper and fiber optic cables. Identify, research, and resolve hardware and component issues daily. Installs load pots, buildouts, repeater cases, or other transmission improvement devices. Performs fault location by use of test sets and pressure gradient methods. Install and configure vendor-specific cards and equipment. Complete Line Station Transfers and cuts. Create as-builts and help maintain records by providing updates. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

INSTALLATION & REPAIR Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points and cross-connects. Field Technician examples of Job Duties Field Services I&R Complete service orders, repair orders, capital work orders, and maintenance work. Complete Line Station Transfers and cuts. Install and qualify data cabling to the current specifications. Installs all business and residential station wiring and establishes the demarcation point. Makes preventive maintenance inspections to determine potential deterioration in service. Installs aerial and underground drops and does underground drop location. Splices to plant as required. Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

INSTALLATION & REPAIR Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points and cross-connects. Field Technician examples of Job Duties Field Services I&R Complete service orders, repair orders, capital work orders, and maintenance work. Complete Line Station Transfers and cuts. Install and qualify data cabling to the current specifications. Installs all business and residential station wiring and establishes the demarcation point. Makes preventive maintenance inspections to determine potential deterioration in service. Installs aerial and underground drops and does underground drop location. Splices to plant as required. Corrects deficiencies in wiring by splicing or replacing to include distribution, house cables, station wiring, or underground, as well as aerial drops. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.

Field Technician's duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but is not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points and cross-connects. Cable Splicer Splice, troubleshoot and maintain copper and fiber optic cables. Identify, research, and resolve hardware and component issues daily. Installs load pots, buildouts, repeater cases, or other transmission improvement devices. Performs fault location by use of test sets and pressure gradient methods. Install and configure vendor-specific cards and equipment. Complete Line Station Transfers and cuts. Create as-builts and help maintain records by providing updates. Minimum Qualifications Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors. Certifications and Licenses Required As listed below, some levels may require you to possess and maintain an Alaska Commercial Drivers License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card), and pass a Drug and Alcohol Background check. CDL: Linemen/Splicers Med Card: Wireless I&R/Field Services Bush Technicians Facility Techs Inspectors Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on the position.