Network Technician jobs at Alaska Communications - 31 jobs

Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability. Examples of Job Duties - Central Office Technician Identify, research and resolve software and switch issues daily Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities. Make decisions and take actions to insure uninterrupted service. Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action. Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary. Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel. Maintain technical documentation, office records, drawings, archived printouts, and site logs. Interpret and input complex software translation changes for system upgrades. Perform preventative maintenance and database backups. Installation, configuration and provisioning of all Remote and Central Office equipment. Troubleshoot, repair, and maintain Central Office equipment and wiring. Perform other duties as assigned. Minimum Education and Experience Required You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska. Certifications and Licenses Required External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.

$2,500 Hiring Bonus! *Candidates must already physically reside in Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! * Candidates must already live within 50 miles of Anchorage, Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: * Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. * Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * Ability to interact with a wide variety of business, operations, and technical staff. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. * Demonstrated good verbal and written communication skills. * Ability to explain technical activities to customers. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. * Demonstrated administrative and organizational skills. * Ability to accurately document procedures and technical processes. * Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. * General understanding of Information Technology. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. * Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: * First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. * Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of six (6) months experience in a customer service or call center environment. * Preferred: * Associate degree in telecommunications, computer science, electronics or relevant field. * Microsoft, ITIL, CompTIA, Cisco certifications. * Telecommunications experience. * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. * Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician III will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. Ability to work in a team environment on maintenance bridges with minimal supervision. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. Dedicated to continually improving personal skills, and the group's ability to serve the customer. Procedurally oriented with excellent customer service. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. Familiar with all test equipment common to a core central office. Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an intermediate-level position within the discipline, requiring comprehensive knowledge and demonstrated proficiency across all core areas of responsibility. The role involves performing complex tasks and assignments with minimal to no supervision on routine activities, and general guidance provided for new or unfamiliar responsibilities. Operates with a high degree of autonomy and exercises sound independent judgment in day-to-day decision-making. Serves as a resource and mentor to junior technicians by providing technical guidance, sharing best practices, and supporting their development through hands-on training and knowledge transfer. This position reflects a strong command of technical concepts and the ability to contribute meaningfully to team and organizational goals. Additional Competencies: Demonstrates a comprehensive understanding of telecommunications technologies, including the installation, modification, testing, and maintenance of network infrastructure. Capable of executing both basic and complex equipment installations, testing, and system turn-ups with minimal supervision, ensuring adherence to technical standards and operational excellence. Effectively commissions and provisions new equipment and services, working independently while ensuring system integrity and alignment with network performance objectives. Applies in-depth knowledge of Change Management processes and procedures, serving as a peer approver and technical resource for junior technicians to ensure compliance and reduce risk. Fully understands the High Availability (HA) Policy and related testing procedures and is capable of executing HA Methods of Procedure (MOPs) with minimal oversight. Routinely conducts inspections and preventive maintenance to ensure that central office environments are organized, safe, and compliant with operational and safety standards. Technical Proficiencies Include: Advanced knowledge of transport technologies including T-Carrier, SONET, DWDM, CWDM, and PON systems. Strong understanding of Internet Protocol (IP), including address planning, IP schemes, and subnetting. Thorough knowledge of fiber optic safety standards and installation best practices. Proficient in the operation and maintenance of DC power systems supporting network infrastructure. Skilled in the use of a wide range of industry-standard test equipment for installation and troubleshooting. Ability to operate and accurately interpret results from OTDR, Ethernet, and other advanced testing tools. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of eight (8) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecom industry or job specific certifications. Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) US Government Background check within the first two (2) weeks of employment if required. Drug and Alcohol testing as needed. Alyeska Security and Safe Driver as needed. TWIC as needed (Transport Worker Identification Credential). Other government agency security badges as needed. Other Telecommunications Carrier badges as needed. North Slope Training Cooperative Certification as needed (NSTC) Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. Ability to work in a team environment on maintenance bridges with minimal supervision. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. Dedicated to continually improving personal skills, and the group's ability to serve the customer. Procedurally oriented with excellent customer service. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. Familiar with all test equipment common to a core central office. Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks. Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team. This position reflects a mature level of competency, with the expectation of contributing to strategic initiatives, enhancing operational standards, and driving continuous improvement within the technical environment. Additional Competencies: Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency. Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards. Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity. Exhibits advanced knowledge of the company's High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation. Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards. Advanced Technical Proficiencies Include: In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design Expert understanding of fiber optic safety procedures and industry-standard installation practices Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecom industry or job specific certifications. Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) US Government Background check within the first two (2) weeks of employment if required. Drug and Alcohol testing as needed. Alyeska Security and Safe Driver as needed. TWIC as needed (Transport Worker Identification Credential). Other government agency security badges as needed. Other Telecommunications Carrier badges as needed. North Slope Training Cooperative Certification as needed (NSTC) Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. + Ability to work in a team environment on maintenance bridges with minimal supervision. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. + CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + Ability to promote teamwork and encourage a professional, courteous work ethic. + Dedicated to continually improving personal skills, and the group's ability to serve the customer. + Procedurally oriented with excellent customer service. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. + Familiar with all test equipment common to a core central office. + Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. + Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks. Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team. This position reflects a mature level of competency, with the expectation of contributing to strategic initiatives, enhancing operational standards, and driving continuous improvement within the technical environment. Additional Competencies: + Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency. + Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards. Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity. + Exhibits advanced knowledge of the company's High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation. + Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards. + Advanced Technical Proficiencies Include: + In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON + Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design + Expert understanding of fiber optic safety procedures and industry-standard installation practices + Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure + Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: + Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. + Telecom industry or job specific certifications. + Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. + Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. + High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. + Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. + Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. + Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. + Subject to adverse weather and driving conditions. + Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). + Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. + Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. + Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. + Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. + Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. + Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) + US Government Background check within the first two (2) weeks of employment if required. + Drug and Alcohol testing as needed. + Alyeska Security and Safe Driver as needed. + TWIC as needed (Transport Worker Identification Credential). + Other government agency security badges as needed. + Other Telecommunications Carrier badges as needed. + North Slope Training Cooperative Certification as needed (NSTC) + Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. + Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. * Ability to work in a team environment on maintenance bridges with minimal supervision. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. * COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. * CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * Ability to promote teamwork and encourage a professional, courteous work ethic. * Dedicated to continually improving personal skills, and the group's ability to serve the customer. * Procedurally oriented with excellent customer service. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. * Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. * Familiar with all test equipment common to a core central office. * Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. * Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks. Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team. This position reflects a mature level of competency, with the expectation of contributing to strategic initiatives, enhancing operational standards, and driving continuous improvement within the technical environment. Additional Competencies: * Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency. * Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards. Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity. * Exhibits advanced knowledge of the company's High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation. * Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards. * Advanced Technical Proficiencies Include: * In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON * Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design * Expert understanding of fiber optic safety procedures and industry-standard installation practices * Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure * Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: * Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. * Telecom industry or job specific certifications. * Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. * Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. * High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. * Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. * Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. * Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. * Subject to adverse weather and driving conditions. * Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). * Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. * Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. * Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. * Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. * Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. * Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) * US Government Background check within the first two (2) weeks of employment if required. * Drug and Alcohol testing as needed. * Alyeska Security and Safe Driver as needed. * TWIC as needed (Transport Worker Identification Credential). * Other government agency security badges as needed. * Other Telecommunications Carrier badges as needed. * North Slope Training Cooperative Certification as needed (NSTC) * Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. * Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician II - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is "the public" considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc. This position could be assigned to any or all areas needed to support Network Repairs: + Outside Network Maintenance + Construction + Facilities ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services. + Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure. + Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. + Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole. + Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools. + Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. + Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. + CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. + RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc. Additional Job Requirements: This is an intermediate level position within the telecommunications field outside network maintenance that will support and learn from the company's certification, education, and senior technicians the in depth understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under moderate supervision and work is reviewed by senior staff. Essential Duties: + Advanced knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data and wireless services. + Evaluates field conditions, performs tests, and measurements to determine signal quality. + Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. + Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures. + Demonstrates advanced knowledge of several areas including plant systems and construction practices. + Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities. + Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs. + Communicates with SMC or Dispatch to update and complete repair or trouble tickets. + Assists with new installations and trouble tickets in a timely manner. + Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. + Escalates more complex issues as needed to the appropriate department, or management team. + Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians. + Design test fixtures, analyze test results, and document tests performed on components. Additional Competencies: + Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. + Knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services. + Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. + Knowledge of basic electronic fundamentals and mathematical skills. + Knowledge of video, voice, and data, baseband, and optical signal delivery. + Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. + Knowledge of cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring. + Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. + Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Minimum of six (6) years in a telecommunications role or related background. * + Including two (2) years of complex related field experience. + Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Preferred: + Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. + Telecommunications experience. + Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. + Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. + Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. + High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. + Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. + Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. + Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. + Subject to adverse weather and driving conditions. + Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). + Work performed below overhead construction and in trenches to 10 feet in depth. + Tasks performed around high-power electrical conductors and gas lines. + Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. + May encounter unrestrained animals/pets. + Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. + Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. + Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

GCI's Supv, Network & Systems Delivery will provide Supervision and leadership of Engineers. Advanced level engineering position Responsible to successfully facilitate both simple and complex engineering projects and deliver solutions that meet scope requirements on time and within budget. Position requires a high level of specific discipline expertise, knowledge of other engineering disciplines, and the ability to make technical decisions independently on significant engineering problems. Position provides technical leadership, oversight, and mentoring to junior engineers, as well as support to interdepartmental groups as required. ESSENTIAL DUTIES AND RESPONSIBILITIES This leadership position requires the following non-delegable responsibilities: Fully own the mission, goals, operations, and results of the team and areas of responsibility. Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include: Establishing the vision and tone for the department, consistent with company culture and mission. Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential. Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI's interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner. Engineering & Design: Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. Provides detailed reports on network operational status, and milestones related to project completion. Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects. Capable of remote site support for off-site personnel and customers. Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. Personnel & Organizational Management: Manage and oversee Team of technology professionals: Set the tone, develop, and implement a training plan to address the technical requirements of the team members. Develop organizational and individual goals and implement an action plan to achieve them. Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers, or disciplinary actions up to and including termination. Responsible for leading, developing, and managing the performance of those reporting to this position; establishes and communicates clear performance expectations; and makes recommendations for salary increases. Responsible for results. COMPETENCIES ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Ability to be self-direct and motivated / cooperative team player. Ability to track, prioritize, and work assignments with changing priorities. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Ability to manage challenging employee or customer issues ensuring positive results. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information, product lines/campaigns/promotion, design, installation, and databases; protects internal and external customer and company confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to ensure customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Demonstrated ability to be a creative and innovative problem solver, dealing with ambiguity and ability to manage multiple projects and priorities. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to serve as a technical expert in a discipline or disciplines within the company. Demonstrated ability to effectively identify and resolve technical problems including impact on schedule and cost. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures, and company assets remain secure. CHANGE MANAGEMENT: champions and supports department and company change. DECISION MAKING: uses sound, logical judgment based on department and company policy and procedures, sales, data, research, and experience to choose an appropriate course of action and find optimal solutions to complex problems. PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team. Track record of successfully providing engineering oversight on project/s from inception to customer acceptance and final turn-over. MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results. Ability to lead clients, engineers, and support staff on large group projects. PERFORMANCE MANAGEMENT: sets clear performance expectations for team. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet. Knowledge of standard network engineering concepts. Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies. Experienced in diagnosis of Layer-2 and Layer-3 data network problems. Demonstrated knowledge of IP address nomenclature, protocols, and routing. Ability to create and edit network drawings. Minimum Qualifications Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in network environment, network development, information technology, project management within a telecommunications environment or related field. * Minimum of six (6) years in a customer service environment. * Including (1) year in a leadership role. Preferred: Telecommunications experience CCENT, CCT, CCNA, CCDA, JNCIA, CCDP, CCNP/advanced level, HDI, Microsoft, ITIL, NRS I, and CompTIA Other telecom industry specific certifications and/or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician I will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions. Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings. Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions. Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance. Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards. Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas. Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity. Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption. Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks. Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer. Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary. Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity. Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required. CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance. Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission. Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff. Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance. Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems. Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises. COMPETENCIES: Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement. Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims. Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds core ethical principles. Collaboration: Works well with others to achieve shared objectives; sustains positive relationships, even in challenging situations. Communication: Effectively conveys thoughts and ideas in a professional manner. Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports, work orders, and route sheets, particularly during system outages or damage assessments. Customer-Focused Technical Explanations: Confidently convey technical concepts to customers, contractors, utility workers, colleagues, and the public, ensuring clarity and understanding for audiences at all levels. Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the company's Code of Business Conduct & Ethics. Accurately applies relevant codes, regulations, policies, and procedures in daily tasks. Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction. Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues. Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings, training sessions, and other work commitments on time. Results: Combines job knowledge, initiative, sound judgment, and problem-solving skills to deliver results. Organizes assignments, tools, and routes to maximize efficiency and productivity. Familiarity with cable modem systems, OTN interfaces, troubleshooting methods, and monitoring processes. Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation, troubleshooting, and repairs. Maintains knowledge of company products, services, and features related to video, voice, and data services. Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols. Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook, Teams, Word, Excel), and utilizes industry-specific programs for tracking signal leakage, outages, system monitoring, and more. Additional Job Requirements: This is an entry level position within the telecommunications field, specifically focused on outside network maintenance. The role provides opportunities to enhance job knowledge and skills through the company's certification programs, education, and training alongside experienced technicians. Supports senior technicians by developing a foundational of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that deliver video, voice, data, and wireless services. Demonstrates proficiency in various aspects of plant systems and possess a working knowledge of construction processes. Receives general instructions on routine tasks, while detailed guidance will be given on new assignments. Work will be closely supervised, with regular reviews by senior staff to ensure timeliness, accuracy, and adherence to established procedures. Essential Duties: Utilize Foundational Knowledge & Skills to: Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs of facilities that provide video, voice, and data services. Assess field conditions and conduct tests and measurements to evaluate signal quality. Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices and consult with senior staff to determine appropriate next steps. Organize daily workloads effectively and employ industry-standard test equipment, hand tools, and heavy machinery for the installation, maintenance, and repair services and facilities. Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive off, and repairs. Communicate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently Assist with new installations and promptly address trouble tickets to ensure timely service delivery. Verify the accuracy of written work orders, discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner. Escalate more complex issues to the appropriate department or management team as necessary. Collaborate with senior technicians to respond to outages and perform other duties as needed. Mentor and train less experienced technicians to enhance their skills and knowledge. Design test fixtures, analyze test results, and document testing performed on components. Additional Competencies: Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of electronic fundamentals and mathematical skills. Knowledge of video, voice, and data, baseband, and optical signal delivery. Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of four (4) years of experience in a technical telecommunications role or a related field, including: * At least two (2) years of experience in heavy equipment operation and excavation. At least two (2) years of experience in cable splicing. At least two (2) years of experience in power supply maintenance. At least two (2) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment. At least two (2) years of experience in aerial and underground construction, including cable fault location testing. Certification Requirements: Must be certified in NAZ power safety training or obtain certification within one (1) year of hire. Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Travel Requirements: Must possess a current passport or obtain one upon hiring. Preferred: Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training. Telecommunications experience. Other relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. May be required to obtain a commercial driver's license within six (6) months of employment. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.) Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner, client, or to transport heavy equipment. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician II will be responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. Ability to work in a team environment on maintenance bridges with minimal supervision. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. Dedicated to continually improving personal skills, and the group's ability to serve the customer. Procedurally oriented with excellent customer service. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. Familiar with all test equipment common to a core central office. Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is a mid-level position within the core network operations field, responsible for independently performing routine tasks and contributing to more complex assignments under moderate supervision. The role demonstrates competency in executing standard procedures and troubleshooting tasks, following general instructions for day-to-day responsibilities and receiving more detailed guidance for new or unfamiliar assignments. Works under the direction of senior-level technicians and engineers, with growing autonomy and the ability to exercise sound judgment within defined parameters. This position serves as a bridge between entry-level support and more advanced technical roles, actively building expertise while supporting overall network reliability and performance. Additional Competencies: Demonstrates a moderate understanding of telecommunications systems, including the installation, modification, and testing of network infrastructure. Capable of performing basic to moderately complex equipment installations, test procedures, and system turn-ups under moderate supervision, with increasing proficiency in commissioning and provisioning new equipment and services. Possesses a foundational knowledge of Change Management processes and procedures, as well as a basic understanding of the company's High Availability (HA) Policy and related testing protocols. Able to execute High Availability Method of Procedure (HA MOP) tasks under moderate supervision, ensuring compliance with operational standards. Routinely conducts inspections and preventive maintenance to ensure central office environments remain clean, organized, and free from safety hazards, with minimal supervision required. Technical Proficiencies: Basic to intermediate knowledge of transmission technologies, including T-Carrier, SONET, DWDM, CWDM, and PON systems. Understanding of Internet Protocol (IP), including IP addressing schemes and subnetting principles. Familiarity with fiber optic safety guidelines and installation standards. Working knowledge of DC power systems supporting network infrastructure. Proficient in using test equipment commonly employed in the installation, diagnostics, and repair of telecommunications systems. Exposure to and application of industry-standard testing methodologies. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecom industry or job specific certifications. Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) US Government Background check within the first two (2) weeks of employment if required. Drug and Alcohol testing as needed. Alyeska Security and Safe Driver as needed. TWIC as needed (Transport Worker Identification Credential). Other government agency security badges as needed. Other Telecommunications Carrier badges as needed. North Slope Training Cooperative Certification as needed (NSTC) Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician IV will responsible for the operation and maintenance of the company's core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives-all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. Ability to work in a team environment on maintenance bridges with minimal supervision. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. Dedicated to continually improving personal skills, and the group's ability to serve the customer. Procedurally oriented with excellent customer service. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. Familiar with all test equipment common to a core central office. Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks. Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team. This position reflects a mature level of competency, with the expectation of contributing to strategic initiatives, enhancing operational standards, and driving continuous improvement within the technical environment. Additional Competencies: Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency. Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards. Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity. Exhibits advanced knowledge of the company's High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation. Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards. Advanced Technical Proficiencies Include: In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design Expert understanding of fiber optic safety procedures and industry-standard installation practices Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecom industry or job specific certifications. Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual's criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) US Government Background check within the first two (2) weeks of employment if required. Drug and Alcohol testing as needed. Alyeska Security and Safe Driver as needed. TWIC as needed (Transport Worker Identification Credential). Other government agency security badges as needed. Other Telecommunications Carrier badges as needed. North Slope Training Cooperative Certification as needed (NSTC) Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician II - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is “the public” considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc. This position could be assigned to any or all areas needed to support Network Repairs: Outside Network Maintenance Construction Facilities ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services. Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure. Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole. Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc. Additional Job Requirements: This is an intermediate level position within the telecommunications field outside network maintenance that will support and learn from the company's certification, education, and senior technicians the in depth understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under moderate supervision and work is reviewed by senior staff. Essential Duties: Advanced knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data and wireless services. Evaluates field conditions, performs tests, and measurements to determine signal quality. Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures. Demonstrates advanced knowledge of several areas including plant systems and construction practices. Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities. Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs. Communicates with SMC or Dispatch to update and complete repair or trouble tickets. Assists with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. Escalates more complex issues as needed to the appropriate department, or management team. Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians. Design test fixtures, analyze test results, and document tests performed on components. Additional Competencies: Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services. Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of basic electronic fundamentals and mathematical skills. Knowledge of video, voice, and data, baseband, and optical signal delivery. Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Knowledge of cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring. Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) years in a telecommunications role or related background. * Including two (2) years of complex related field experience. Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician II will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions. Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings. Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions. Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance. Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards. Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas. Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity. Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption. Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks. Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer. Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary. Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity. Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required. CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance. Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission. Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff. Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance. Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems. Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises. COMPETENCIES: Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement. Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims. Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds core ethical principles. Collaboration: Works well with others to achieve shared objectives; sustains positive relationships, even in challenging situations. Communication: Effectively conveys thoughts and ideas in a professional manner. Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports, work orders, and route sheets, particularly during system outages or damage assessments. Customer-Focused Technical Explanations: Confidently convey technical concepts to customers, contractors, utility workers, colleagues, and the public, ensuring clarity and understanding for audiences at all levels. Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the company's Code of Business Conduct & Ethics. Accurately applies relevant codes, regulations, policies, and procedures in daily tasks. Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction. Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues. Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings, training sessions, and other work commitments on time. Results: Combines job knowledge, initiative, sound judgment, and problem-solving skills to deliver results. Organizes assignments, tools, and routes to maximize efficiency and productivity. Familiarity with cable modem systems, OTN interfaces, troubleshooting methods, and monitoring processes. Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation, troubleshooting, and repairs. Maintains knowledge of company products, services, and features related to video, voice, and data services. Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols. Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook, Teams, Word, Excel), and utilizes industry-specific programs for tracking signal leakage, outages, system monitoring, and more. Additional Job Requirements: This is an advanced-level position within the telecommunications field, specifically focused on outside network maintenance. The role involves acquiring complex and in-depth knowledge and competency through the company's certifications, education, and training alongside higher-level technicians. Performs sophisticated tasks with a comprehensive understanding of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that provide video, voice, data, and wireless services. Proficiency and advanced working knowledge are demonstrated across multiple areas of plant systems, construction, installation, and service-related functions. The position requires minimal instructions for routine tasks and general guidance for new assignments. Work is subject to minimal supervision and is reviewed by senior staff for timeliness, accuracy, and adherence to established procedures. Essential Duties: Utilize Advanced Knowledge & Skills to: Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs for facilities that deliver video, voice, and data services. Assess field conditions and conduct tests and measurements to evaluate signal quality, ensuring proper cabling from the tap or demarcation point to the customer premise equipment. Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices, and consult with senior staff to determine appropriate next steps. Organize daily workloads effectively and use industry-standard test equipment, hand tools, and heavy machinery to install, maintain, or repair services and facilities. Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive-offs, and repairs. Coordinate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently. Assist with new installations and promptly address trouble tickets to ensure timely service delivery. Verify the accuracy of written work orders, address any discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner. Escalate complex issues to the appropriate department or management team as necessary. Collaborate with senior technicians to address outages and fulfill additional duties as required. Mentor and train junior technicians to enhance their skills and knowledge. Design test fixtures, analyze test results, and document testing performed on components. Additional Competencies: Must be able to determine system problems and outages, perform preventative maintenance, repair, and testing of residential and business wiring, programming, and hook up of electronics equipment, security, high-speed data and telephony. Comprehensive knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Comprehensive knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services Comprehensive knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Comprehensive knowledge of electronic fundamentals and mathematical skills. Comprehensive knowledge of video, voice, and data, baseband, and optical signal delivery. Comprehensive knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Comprehensive knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of eight (8) years of experience in a technical telecommunications role or a related field, including: * At least six (6) years of experience in heavy equipment operation and excavation. At least six (6) years of experience in cable splicing. At least six (6) years of experience in power supply maintenance. At least six (6) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment. At least six (6) years of experience in aerial and underground construction, including cable fault location testing. Certification Requirements: Must be certified in NAZ power safety training or obtain certification within one (1) year of hire. Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Travel Requirements: Must possess a current passport or obtain one upon hiring. Preferred: Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training. Telecommunications experience. Other relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. May be required to obtain a commercial driver's license within six (6) months of employment. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.) Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner, client, or to transport heavy equipment. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance Technician I - Core RF is responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission. Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures. The primary customer is “the public” considering purchasing and/or using GCI facilities' products; other departmental personnel and/or outside agencies, vendors, utilities, etc. This position could be assigned to any or all areas needed to support Network Repairs: Outside Network Maintenance Construction Facilities ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Performs routine maintenance, surveillance, and construction operations on all Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless / HFC Networks, Facilities, and related components providing video, voice, and data services. Completes routine balancing, aligning, sweeping, proof of performance and required compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure. Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs. Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole. Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. RESULTS - Calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Read, interpret/evaluate and apply/implement information from system maps, equipment readings, test parameters, construction, and design work orders. Expeditiously route and navigate, accurately reading system and city maps/grids. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry specific programs that track signal leakage, outages, system monitoring, etc. Additional Job Requirements: This is an entry level position within the telecommunications field outside network maintenance discipline that will support and learn from the company's certification, education, and senior technicians the basic understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under close supervision and work is reviewed by senior staff. Essential Duties: Basic knowledge and ability to perform construction, installation, routine preventative, and corrective maintenance, testing and repairs of facilities providing video, voice, and data services. Evaluates field conditions, performs tests, and measurements to determine signal quality. Handles semi-routine maintenance duties, problems, and repairs. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy, and correct procedures. Demonstrates proficiency in and working knowledge of several areas of plant systems and working knowledge of several areas of construction. Organizes daily workload and performs work utilizing industry standard test equipment, hand tools, and heavy equipment to install, maintain, or repair services and facilities. Performs preventative or corrective maintenance, underground cable locates, outage response, rewiring or upgrading facilities, cabling, and equipment, impairment mitigation, system drive off and repairs. Communicates with SMC or Dispatch to update and complete repair or trouble tickets. Assists with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensures all documentation is updated in a timely manner. Escalates more complex issues as needed to the appropriate department, or management team. Work with senior technicians and respond to outages or other duties as required and guide and train less experienced technicians. Design test fixtures, analyze test results, and document tests performed on components. Additional Competencies: Working knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Basic knowledge of routine maintenance procedures, surveillance, and construction operations including Radio Frequency / Microwave / Fiber Optic / AC / DC / Wireless/Wireline / HFC Networks, Facilities, and related components providing video, voice, and data services. Basic knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of basic electronic fundamentals and mathematical skills. Basic knowledge of video, voice, and data, baseband, and optical signal delivery. Working knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring. Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. Knowledge of satellite, and RF related theory and equipment and a general understanding of satellite communication ground station equipment including modems, converters, HPA, SPAs, LNA, and antenna systems Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of four (4) years in a telecommunications role or related background. * Including one (1) year of complex related network experience. Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. Preferred: Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

$2,500 Hiring Bonus! GCI's Network Maintenance & Construction Technician I will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions. Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings. Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions. Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance. Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards. Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas. Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity. Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption. Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks. Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer. Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary. Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity. Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required. CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance. Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission. Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff. Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance. Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems. Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises. COMPETENCIES: Accountability: Takes responsibility for actions, decisions, and outcomes; actively seeks feedback and shows a commitment to improvement. Maintains accountability for vehicles, inventory (e.g., test equipment), documentation, and safety protocols to minimize claims. Basic Principles: Engages with others in a way that fosters trust, respect, and confidence; follows the company's Code of Conduct and upholds core ethical principles. Collaboration: Works well with others to achieve shared objectives; sustains positive relationships, even in challenging situations. Communication: Effectively conveys thoughts and ideas in a professional manner. Effective Communication of Technical Information: Articulate technical information clearly and concisely in written and electronic reports, work orders, and route sheets, particularly during system outages or damage assessments. Customer-Focused Technical Explanations: Confidently convey technical concepts to customers, contractors, utility workers, colleagues, and the public, ensuring clarity and understanding for audiences at all levels. Compliance: Adheres to internal controls and safeguards company and customer confidentiality; follows the company's Code of Business Conduct & Ethics. Accurately applies relevant codes, regulations, policies, and procedures in daily tasks. Customer Focus: Prioritizes delivering excellent service and places a high value on customer satisfaction. Fosters Customer Relationships: Cultivates strong rapport with customers while ensuring fair and equitable treatment for both clients and colleagues. Reliability: Consistently follows through on assigned tasks and responsibilities; attends meetings, training sessions, and other work commitments on time. Results: Combines job knowledge, initiative, sound judgment, and problem-solving skills to deliver results. Organizes assignments, tools, and routes to maximize efficiency and productivity. Familiarity with cable modem systems, OTN interfaces, troubleshooting methods, and monitoring processes. Proficient in Reading and Interpreting Technical Designs: Skilled at analyzing system designs and city street maps for effective implementation and planning. Proficient in operating and interpreting data from test equipment for installation, troubleshooting, and repairs. Maintains knowledge of company products, services, and features related to video, voice, and data services. Safety & Security: Supports a safe working environment by adhering to safety guidelines and complying with security protocols. Technical Proficiency: Demonstrates strong computer skills and proficiency with MS Office tools (Outlook, Teams, Word, Excel), and utilizes industry-specific programs for tracking signal leakage, outages, system monitoring, and more. Additional Job Requirements: This is an entry level position within the telecommunications field, specifically focused on outside network maintenance. The role provides opportunities to enhance job knowledge and skills through the company's certification programs, education, and training alongside experienced technicians. Supports senior technicians by developing a foundational of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that deliver video, voice, data, and wireless services. Demonstrates proficiency in various aspects of plant systems and possess a working knowledge of construction processes. Receives general instructions on routine tasks, while detailed guidance will be given on new assignments. Work will be closely supervised, with regular reviews by senior staff to ensure timeliness, accuracy, and adherence to established procedures. Essential Duties: Utilize Foundational Knowledge & Skills to: Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs of facilities that provide video, voice, and data services. Assess field conditions and conduct tests and measurements to evaluate signal quality. Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices and consult with senior staff to determine appropriate next steps. Organize daily workloads effectively and employ industry-standard test equipment, hand tools, and heavy machinery for the installation, maintenance, and repair services and facilities. Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive off, and repairs. Communicate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently Assist with new installations and promptly address trouble tickets to ensure timely service delivery. Verify the accuracy of written work orders, discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner. Escalate more complex issues to the appropriate department or management team as necessary. Collaborate with senior technicians to respond to outages and perform other duties as needed. Mentor and train less experienced technicians to enhance their skills and knowledge. Design test fixtures, analyze test results, and document testing performed on components. Additional Competencies: Knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations. Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services Knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance. Knowledge of electronic fundamentals and mathematical skills. Knowledge of video, voice, and data, baseband, and optical signal delivery. Knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment. Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired. Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of four (4) years of experience in a technical telecommunications role or a related field, including: * At least two (2) years of experience in heavy equipment operation and excavation. At least two (2) years of experience in cable splicing. At least two (2) years of experience in power supply maintenance. At least two (2) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment. At least two (2) years of experience in aerial and underground construction, including cable fault location testing. Certification Requirements: Must be certified in NAZ power safety training or obtain certification within one (1) year of hire. Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Travel Requirements: Must possess a current passport or obtain one upon hiring. Preferred: Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training. Telecommunications experience. Other relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. May be required to obtain a commercial driver's license within six (6) months of employment. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.) Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state. Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. CDL: Commercial Driver License may be required to satisfy conditions of a contract or proposed contract with a business partner, client, or to transport heavy equipment. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability. Examples of Job Duties - PBX Technician Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries. Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling. Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring. Install associated sets and sub-sets of business systems. Install associated power equipment and make necessary distribution. Install and provision system programming. Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions. Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests. Perform preventative maintenance and database backups Install, maintain, and modify PBX and Key Systems. Installation and configuration of vendor specific cards and equipment Minimum Education and Experience Required You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska. Certifications and Licenses Required External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL. Additional Job Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test.

GCI's Network Engineer I will apply engineering principles tomultiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. Provides detailed reports on network operational status, and milestones related to project completion. Capable of remote site support for off-site personnel and customers. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Lead by example on all fronts. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams. Level Definition Position Title: Network Engineer I Grade: E05 Additional Job Requirements: This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs. Essential Duties for this position: 20% Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects. 20% Supports and manages escalations. 15% Provides remote support for off-site personnel and customers. 15% Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates. 10% Develops and updates documentation and support materials. 10% Provides detailed reports on network operational status, and milestones related to project completion. 10% Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in Computer Technologies, Electrical Engineering, or relevant field. * Minimum of one (1) year experience in the field or related background. * Preferred: Experience within the telecommunications industry. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Training for Job Role: Antenna Training: No Lifeline Training: No 911 Training: Yes FAR Training: No FCC396: No E-Rate & RHC Training: No SOC: 173029 WC: 8901 Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting. PILLAR ADDENDUMS: CTO Operations Addendum: Additional Engineer Job Duties & Disciplines Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center)/ NOC. Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. Experience, ongoing training and focus on the included technology addendums. Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. Experience, ongoing training and focus on the included technology addendums. CTO PMO & Construction Management: Additional Engineer Job Duties & Disciplines Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members. Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security. CTO Planning & Engineering: Additional Engineer Job Duties & Disciplines Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies. Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth. System Design & Analysis Quality Assurance & Testing Security Engineering Network & Infrastructure Engineering Performance & Capacity Planning Automation & Scripting DevOps & Continuous Improvement Training & Development CTO TECHNOLOGY ADDENDUMS: CTO - Network Engineer: This role is part of CTO focused on technology related to Network Engineering. Protocols & Standards: MPLS QoS 802.11 ax/ac/n TCP/ UDP HSRP/ VRRP TCP/ IP LACP VPRN/ VPN- BGP eBGP/ iBGP RIP OSPF RSVP/ LDP ISIS Mulitcast LACP VPLS EIGRP MC-LAG Hardware and Software: Nokia Juniper Cisco Extreme Networks Wireshark Reverbed Palo Alto Preferred Certifications: CNNA JNCIA JNCDA JNCIE CCNP PCNSA JNCIP PCNSE CCIE NSR I/ II NSRA JNCIS CTO- Transport Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: TDM/ FDM TCP/ UDP DAA OSPF 802.11 ax/ac/n QoS DPoE BGP IS-IS Ethernet CWDM/ DWDM T-Carrier MPLS SONET T-Carrier Hardware and Software: Nokia MetaAssist Actellis Fujitsu Cisco WLC Ciena Turin/ TransNav Calix/ CMS Ribbon Preferred Certifications: Nokia NRS CCNP PCNSA NSRAJNCDA SCTE JNCIP PCNSE JNCIS CMTS CCIE NSR I/ II CCNA JNCIA JNCIE CTO- Access Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: xDSL TCP/ UDP DOCSIS HFC 802.11 ax/ac/n QoS OSPF DPoE BGP IS-IS Ethernet CMTS PON MPLS Hardware and Software: Vecima Arris GPON/ xPON CommScope Preferred Certifications: Nokia NRS CCNP PCNSA SCTE JNCIP PCNSE CMTS CCIE NSR I/ II CCNA JNCIS NSRAJNCDA JNCIA JNCIE Arris DOCSIS CTO - Systems Engineer: This role is part of CTO focused on technology related to systems engineering. Protocols & Standards: SMTP NTP DHCP NFS DNS SNMP (prefer v3) SMB Hardware and Software: Understanding of Data Center Server Hardware Understanding of Data Center Power Systems Familiar with Data Center Racks / Hardware Soft Ware Development Network Management (NMS) Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera) NetApp Cisco, UCS, Adtran, AudioCodes Power BI Python/ JAVA/ Perl/ bash shell scripting BIND Linux/ Unix (Solaris, Centos, RedHat, Ubuntu) Kibana vSphere, vCloud, vCenter Windows Server VMWare, Xen, KVM, QEMU Preferred Certifications: Red Hat Cert System Admin VMware Cert Professional Advance VMware Cert Professional CompTIA Linux+ CTO - VoIP Engineer: This role is part of CTO focused on technology related to VoIP engineering. Protocols & Standards: SIP HTTPS MGCP H.3.23 ACL WAV EIGRP SCCP VLAN SNMP OSPF XML RTP QoS SMTP ISDN Static Routing Hardware and Software: Business Edition 6k & 7k UCS Cisco Emergency Responder Cisco Unified Comms Serviceability Cisco Unified Contact Center Express Cisco Unified Comms Admin Cisco Expressway C Cisco Unified Comms OS Admin Cisco IM & Presence Cisco Real Time Monitoring Tool Cisco Finesse Cisco Expressway E Cisco CUBE Cisco Unity Connection Akkadian Provisioning Mgr CCX Editor BOC UNIMAX Pro CUBAC AudioCodes SBC Adtran SBC Preferred Certifications: CCIE Collaboration Cisco CCNA AudioCodes Cert Assoc CCNP AudioCodes Cert Professional CTO - Satellite Engineer: This role is part of CTO focused on technology related to Satellite engineering. Protocols & Standards: TCP QoS T1 RF UDP DHCP TDMA Hardware and Software: iDirect Comtech iSite iQ200 iMonitor Wireshark iBuilder Preferred Certifications: CCNA CCNP CCIE CTO - Core Voice Engineer: This role is part of CTO focused on technology related to Core Voice engineering. Protocols & Standards: SIP TCP SDP UDP RTCP MGCP SS7 T1 H.248 OC12 Codes (AMR, G.711) Hardware and Software: MetaSwitch Redcom 5ESS Wireshark Preferred Certifications: CTO - Wireless Cellular Engineer: This role is part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to Cellular. Protocols & Standards: Diameter GTP UDP SCTP SCCP RRC GRE VoLTE MGCP 3GPP TCP VoWIFI RANAP S1-AP Hardware and Software: BTS GGSN HSS SGSN AAA Linux/ Unix ePDG PCEF StarSolutions PCRF MSC Wireshark Nortel eNB IMS NodeB MME SGW RNC SPR PGWNetscout (nG1, nBA, nSA, Truecall) Preferred Certifications: CTO - IP Engineer: This role is part of CTO focused on engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services. Protocols & Standards: BGP ISIS OSPF EIGRP Transport Technologies: Ethernet SONET TDM Fiber Microwave Satellite Wi-Fi Cellular Layer-2 Ethernet Technologies: VLANs STP LACP MC-LAG Preferred Certifications: Cisco CCNA Nokia NRS I Brocade BCNE Juniper JNCIA Professional Engineer (PE) CTO - Alarming & Automation Engineer: This role is part of CTO focused on the alert and alarming systems like Assure1, and automation process improvement. Protocols & Standards: Network monitoring tools like Assure1 Python RunDeck SNMP ICMP DNS DHCP Hardware and Software: Understanding of alarm monitoring systems like Assure1 Familiar with Data Center Hardware Software Development Network Management (NMS) Network Monitoring (Assure1, Orion, Statseeker) Python Scripting Preferred Certifications: PCEP - Certified Entry-Level Python Programmer PCAP - Certified Associate in Python Programming Oracle Certification VMware Certified Professional

Network Engineers ensure the stability, integrity, and optimal performance of the systems which support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all-fiber, copper, and wireless transport networks and associated hardware and software. Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines, and any ancillary equipment. Utilizes land base, subdivision plats, right-of-way drawings, civil designs, and other types of drawings and data to determine the best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties: * Plans and schedules work, communicates effectively, and maintains effective working relationships with supervisors and customers. * Recommends creates and maintains all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans. * Maintains and reports accurate documentation on relevant hardware and software life cycles. * Updates asset management records, including maintenance of component asset inventory and related documentation and technical specifications information. * Provides regular maintenance and refreshes activities necessary to fulfill customer service requests. * Works with cross-functional teams throughout the company to ensure seamless transitions of our products and services to the end customer. * Other duties as assigned Minimum Education and Experience Required: Associate's Degree in a technological field and 2 years relevant experience. Associate's Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License