Systems Engineer jobs at Alaska Communications - 22 jobs

The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities. Essential Functions - Systems Engineer ll Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following: Direct and coordinate the efforts of lower-level Engineers within the workgroup. Function as the SME in one or more areas and serves as final point of escalation in the company. "Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue. Minimum Qualifications College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Systems Engineer I: 3 years of experience leading to the ability to work independently in the following areas: * information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems. * fundamental IP, routing and switching concepts. * system administration. * Familiarity with a broad cross section of IP based systems and networking technologies. * ordering, provisioning, turn up and troubleshooting of telecommunicati ons circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.) * theoretical knowledge and extensive.hands on experience configuring,troubleshooti ng, optimizing and managing a relevant mix of following software, hardware, protocols and technologies: * Core and enterprise-clas·s routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps. * Access technologies, including·dial, xDSL, TDM and carrier Ethernet. * Switching. * Routing. * MPLS . * VPN and firewall technologies. * Wireless data network technologies and infrastructure. * Network services and user ma·nagement applications (i.e. DNS, LDAP, email, RADIUS, etc.) * Extensive experience with scriptirig and automating execution of configuration and data collection tasks, utilizing tools (Exped,RANCID, SNMP, etc.), shells (Bourne, bash, l Previous experience in Carrier and Service Provider organizations is strongly preferred. Relevant education could be substituted for the experience requirement on a year-for-year basis. Preferred Qualification: CCNA or equivalent

Cloud Systems Administrator/Engineer Schedule (FT/PT): FT Travel Required: NA Shift: Day Remote Type: On-site Clearance required: Secret Division: international Cooperation Description: This position is located in Anchorage, AK and supports the Ted Stevens Center for Arctic Security Studies (TSC), the newest of six Department of War Regional Centers. As ACT1's senior IT professional, you will work closely with the ACT1 IT team, the Government IT team, the Associate Director of Mission Support and other TSC leaders. Primary Responsibilities: * Assisting with administration of multiple government network enclaves for the TSC, including Air Force NIPRNET, SIPRNET and a commercial, government cloud-based network. * Serving as the TSC point of contact for all IT initiatives and the escalation point for Tier 2 and Tier 3 issues; propose IT solutions for the TSC * Managing user accounts on multiple network enclaves and ensure proper documentation is completed IAW Department of War and other federal regulations. * Coordinating with internal and external Government IT departments to ensure the TSC is compliant with Department of War regulations and provide team support as required or requested.' * Setting up, establish, and run program IT to include supporting virtual distance learning programs via various media, as required. * Assisting and facilitate system and technology integration. * Assisting faculty and staff with understanding how to use various platforms to conduct distance learning programs. * Supporting TSC activities with available IT and provide support to the audio-visual team as required. Basic Qualifications: * Bachelor's degree in a computer-related field or minimum of two (2) years of experience with cloud-based information systems or certification in a cloud-based information system * Minimum of two (2) years of experience working in U.S. Government computer systems, knowledge of Department of War IT policy and regulations. * Current IAM Level 2 Certification (CompTIA Security+ desired) * Secret clearance Preferred Qualifications: * Microsoft Azure or 365 experience or certification * Strong interpersonal communication skills * Medical/Dental/Vision Insurance * ACT1 Employee Stock Ownership Plan (ESOP) * Company Paid Life and AD&D Insurance * Company Paid Short-Term Disability * Voluntary Long-Term Disability * Flexible Spending Accounts (FSA) * Health Savings Account (HSA) * 401K with employer match * Paid Time Off * Paid Holidays * Parental Leave * Military Leave * Education, Training & Professional Development * Voluntary Accidental Injury/Critical Illness/Hospital Care * Voluntary Pet Insurance, Legal Resources, and Identity Protection ******************************** Salaries are commensurate with experience and qualifications, as well as market and business considerations. New Jersey Pay Transparency Range: $90,000-$128,000 All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

GCI's UCC Systems Administrator I will p rovide technical and operational support and administration for one or more of the company's Unified Communications and Collaboration (UCC) systems, including Enterprise contact centers, Enterprise productivity and project tools, and related applications. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Troubleshoot incidents and problems. + Perform routine configuration changes per change requests. + Test routine software and hardware configuration changes following established change management processes and procedures. + Maintain system, infrastructure, training, and support documentation for existing applications. + Support senior staff with software and hardware patches, updates, and upgrades. + Support DevOps Manager on design, installations and configurations, system testing, deployments, "Go-Lives" as well as post-Go-Live activities. + Participate in the on-call support rotation. + Self-directed, takes initiative, seeks out opportunities and innovative solutions. + Continuously assesses and accepts risks and able to learn from mistakes. + Excellent ability to work within a team where decisions and responsibilities are shared. + Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. + Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports. + Ability to comply with IT industry best practices such as ITIL and Lean/Agile methodology. + Ability to discern and resolve the root cause of problems in complex environments. + Ability to use critical thinking skills to analyze the impacts of changes on systems and take the necessary steps to ensure successful implementation while minimizing impacts. + Ability to support enterprise-wide communication and collaboration solutions such as ACD (Automatic Call Distributor), contact centers (e.g., Genesys Cloud), VoIP within the contact centers, and communication and collaboration tools (e.g., iAsana, Obeya, Atlassian Jira/Confluence). + Knowledge of operating systems such as Microsoft (MS) Windows, Apple OSs, MS or Cloud server/VMs, as well as Android and Apple iOS. + Knowledge of the telecommunications industry and telephony/ACDs desired. + Knowledge of client/server, Cloud software, and Software as a Service (SaaS) environments, and reporting tools. + Ability to train users in informal and formal environments. + Ability to perform SLA monitoring and conflict resolution. + Ability to manage, prioritize, and track multiple assignments and meet deadlines. + Intermediate level knowledge of office productivity applications (e.g., O365, Jira, SharePoint, Microsoft Teams, etc.) COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. o Self-directed, takes initiative, seeks out opportunities and innovative solutions. o Continuously assesses and accepts risks and able to learn from mistakes. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. o Excellent ability to work within a team where decisions and responsibilities are shared. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. o Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports. - COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Ability to comply with IT industry best practices such as ITIL and Lean/Agile methodology. o Ability to discern and resolve the root cause of problems in complex environments. o Ability to use critical thinking skills to analyze the impacts of changes on systems and take the necessary steps to ensure successful implementation while minimizing impacts. o Ability to support enterprise-wide communication and collaboration solutions such as ACD (Automatic Call Distributor), contact centers (e.g., Genesys Cloud), VoIP within the contact centers, and communication and collaboration tools (e.g., iAsana, Obeya, Atlassian Jira/Confluence). o Knowledge of operating systems such as Microsoft (MS) Windows, Apple OSs, MS or Cloud server/VMs, as well as Android and Apple iOS. o Knowledge of the telecommunications industry and telephony/ACDs desired. o Knowledge of client/server, Cloud software, and Software as a Service (SaaS) environments, and reporting tools. o Ability to train users in informal and formal environments. o Ability to perform SLA monitoring and conflict resolution. o Ability to manage, prioritize, and track multiple assignments and meet deadlines. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. o Intermediate level knowledge of office productivity applications (e.g., O365, Jira, SharePoint, Microsoft Teams, etc.) Additional Job Requirements: This is an entry level position within the discipline. Receives general instructions on routine work and detailed instructions on new assignments. Work is closely supervised and reviewed for timeliness, accuracy, and following correct procedures. + Support the Unified Communications and Collaboration (UCC) systems for the company, including contact centers. Essential Duties: Application Support + Troubleshoot and resolve customer incidents and problems. + Track, update, and resolve all issues via the ticketing and/or workforce management system. + Troubleshoot and resolve software and hardware incidents related to supported systems. + Perform and test routine software and hardware configuration changes following appropriate change management processes and procedures. + Support more senior/experienced staff with software and hardware patches, updates, and upgrades, as necessary. + Research and produce performance, productivity, and outage reports as needed. + Produce ad hoc reporting as requested. + Create and maintain system, infrastructure, training, and support documentation for existing applications where appropriate and post for internal consumption. Application Development and Project Support + Support DevOps Manager on design documentation. + Support DevOps Manager on the installation and configuration of hardware and software. + Support system testing, deployments, and system "Go-Lives", as well as post Go-Live support. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Bachelor's degree in telecommunications, information technology/systems, computer science, or a relevant field. + Minimum of one (1) year of combined experience in systems support administration or an equivalent technical support environment. * + Including a minimum of six (6) months of experience with telephony (e.g., PBX, ACD, VoIP, SIP Trunking), or related products systems administration. Preferred: + Telecommunications experience. + Relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS: + This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Occasional travel for business and training purposes is required. + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

GCI's Core Network Administrator III will provide expert-level support for local area networks (LAN), wide area networks (WAN), and internet-based systems. Involve operational monitoring, proactive support, detailed analysis, and systems administration, ensuring the continued optimal performance of the organization's networks. Responsibilities include maintaining, securing, and configuring network systems and applications to safeguard against vulnerabilities and ensure seamless connectivity. Accountable for the configuration, troubleshooting, security, and performance optimization of data communications hardware and software components. Requires close coordination, testing, troubleshooting, upgrading, and maintenance of the network infrastructure to ensure high availability and minimal downtime. Additionally, supports the company's IP and core route/switch network environment, overseeing the operational integrity of core IP, MPLS, carrier Ethernet, and Data/IP network systems. Responsibilities extend to providing expert technical support for incident resolution, ranging from complete service outages to chronic intermittent issues that reduce network performance, all while ensuring compliance with established design criteria and quality objectives. Focus Scope of work could be: Scope of Work: + Core Network: Focus on the foundational infrastructure supporting the organization's entire network, ensuring stability, security, and optimal performance. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Platform Growth & Support: Lead project work focused on expanding and supporting network platforms, ensuring scalability and futureproofing. + Change Management: Develop and implement comprehensive change management plans to ensure smooth transitions and minimal disruptions during updates and changes. + Configuration & Troubleshooting: Configure, optimize, and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS Cable Modem Termination Systems, and Palo Alto Networks firewalls, ensuring efficient network performance. + Independent & Team Collaboration: Work independently or as part of a team with minimal supervision, taking primary responsibility for supporting multiple network platforms and ensuring operational success. + Network Resource Management: Efficiently manage network resources, ensuring optimal allocation and utilization to meet business and operational needs. + Facilities Utilization & Performance: Regularly review network facilities utilization and performance, ensuring resources are aligned with demand and efficiency goals. + Documentation Creation & Auditing: Develop and audit comprehensive network and systems documentation, ensuring accuracy and compliance with internal standards. + Inventory Tracking & Maintenance: Oversee inventory tracking and maintenance, providing regular reports to ensure network elements are aligned with their expected lifecycle and performance standards. + Support for Junior Technicians: Provide guidance and support to junior technicians and Tier I teams, fostering a collaborative and efficient work environment. + Operational Checks & Preventative Maintenance: Perform daily operational checks and preventative maintenance on all associated equipment to prevent issues and ensure smooth operations. + Statistical Reporting & Analysis: Compile and generate detailed traffic and performance reports, including bandwidth usage, while identifying and addressing bottlenecks in associated IP links. + System Upgrades: Take responsibility for executing system software and hardware upgrades in collaboration with the engineering team, ensuring the network remains up-to-date and efficient. + Cross Departmental Collaboration: Work closely with engineers and various company business groups to resolve issues affecting customers, ensuring adherence to network SLAs and customer satisfaction. + Parts & Materials Management: Track repair parts and materials according to established procedures, ensuring timely availability and accurate inventory management. + LAN, WAN, & Internet Systems Management: Install, configure, and provide ongoing support for the company's LAN, WAN, and internet systems, or specific segments of the network. + Network Availability Monitoring: Continuously monitor network performance to ensure availability for all system users, performing necessary maintenance to support uninterrupted service. + Site Performance Monitoring: Monitor and test site performance to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality. + Network Modeling, Analysis, & Coordination: Support in-network modeling, analysis, and planning efforts, ensuring seamless integration between network hardware and software. + Network Security Administration: Administer and implement network security measures, ensuring the protection of data and compliance with industry best practices. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. + Must be able to handle moderate levels of stress while demonstrating excellent interpersonal and professional interaction skills with customers and other employees. + COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Demonstrate excellent administrative and organizational skills, able to effectively document procedures and technical processes. + Experience with Metasolv, Statseeker, Grafana and Cisco Prime. + Experience managing large network platforms. + Demonstrated working experience in the use of Visio. + Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security and standards. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. + Ongoing skill development is required to help achieve the best MTTR (Mean time to repair) and assist in network optimization Additional Job Requirements: Provide advanced operational support for the company's core IP, MPLS, Carrier Ethernet, and Wireless/Data IP network systems, ensuring alignment with design specifications and quality standards. This role requires a comprehensive understanding of telecommunications installation, modifications, and test procedures. The ability to identify, analyze, and resolve system issues and outages is essential. Additionally, prepare status reports that forecast network capacity and performance, ensuring all network assets and supporting facilities are maintained throughout their expected life cycle. The role entails performing both routine and complex assignments with limited supervision, ensuring optimal network functionality. Essential Duties: + Configuration and Troubleshooting: Configure and troubleshoot various routers and switches, ensuring network performance, stability, and reliability. + Cisco NCS Platform: Manage and maintain Cisco NCS platforms, ensuring seamless operation and integration within the network environment. + 802.11n Client Authentication: Oversee the 802.11n client authentication and registration process, ensuring secure and efficient client connectivity. + Internet Protocols: Support and troubleshoot Internet Protocol (IP) functionality, ensuring proper network communication and protocol compliance. + Design Communication: Communicate network reference designs effectively using standard office tools such as Visio and other software, ensuring clear and concise documentation for technical and non-technical audiences. + Ongoing Skill Development: Actively engage in continuous professional development to improve technical proficiency, reduce MTTR (Mean Time to Repair), and contribute to network optimization efforts. Minimum Qualifications: Required: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Associates degree in Telecommunications, Computer Science, networking, or related field. * + Minimum ten (10) years' combined work experience working with network platforms, testing, routers and/or switches" to include customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP network, data communications or telephony topology systems. * Preferred: + Experience with Cherwell, Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE configuration and operation. + Experience with SNMP based network management systems, configuration and operation. + Experience with IP networking automation and scripting. + Cisco Wireless LAN Controllers (WLC's). + Telecommunications experience. + Other relevant telecom industry or job specific certifications. + Cisco CCNA, Nokia NRS-I, Juniper JNCIA or equivalent + Cisco CCNP, Nokia NRS-II, Juniper JNCIP or equivalent, SCTE DEP + Cisco CCIE, Nokia SRA, Juniper JNCIE or equivalent, SCTE IPEP DRIVING REQUIREMENTS: + This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Office/Remote: + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Core Network: + Key Responsibilities: + Oversee the software updates and patching of network components, ensuring the continuous security and functionality of systems. + Test and validate the high availability of services and network infrastructure, ensuring minimal downtime and optimal performance. + Secure device access and address vulnerabilities by implementing and maintaining best practices for network security. + Driving network optimization efforts to improve performance, scalability, and reliability. + Facilitate regular device backups to ensure data integrity and disaster recovery readiness. + Provide physical equipment support for break/fix activities, ensuring timely resolution of hardware issues. + Conduct project delivery Quality Assurance (QA) and Quality Control (QC), ensuring that implementations meet established standards and requirements. + Key Activities: + Analyze and monitor new software and firmware releases for network equipment and firewalls, preparing them for integration into the network. + Conduct verification and testing of new software and patch implementations in a controlled lab environment prior to deployment. + Plan, schedule, and execute the software and firmware upgrade/patch process, minimizing operational disruption. + Review and analyze the effectiveness of implemented network and service redundancy designs, including planning and validating redundancy testing and analyzing test outcomes. + Verify, modify, and update security configurations for network devices and firewalls, ensuring compliance with security protocols. + Identify, investigate, and resolve any discovered security vulnerabilities in a timely manner. + Drive the identification and implementation of network and equipment optimizations to ensure peak performance. + Configure and manage device configuration backups, ensuring they are consistently up-to-date and accessible. + Support the Situation Management Center by providing physical and on-site break/fix support as needed. + Contribute to QA/QC processes for new project implementations, ensuring they meet organizational standards and technical specifications. + Technical Knowledge & Expertise: + In-depth knowledge of IP/MPLS routers and switches, including vendors such as Nokia, Cisco, Juniper, Brocade, and others. + Expertise in network firewalls (Palo Alto, Cisco, Checkpoint) with a focus on configuration and security. + Proficiency with Wireless LAN Controllers (WLCs), Meraki, and WAN Optimization (WAAS) technologies. + Basic understanding of miscellaneous network supporting equipment such as console servers and network timing appliances. + Fundamental understanding of DOCSIS (e.g. Harmonic, Arris/Commscope) and EPON systems (Vecima),, with the ability to support and troubleshoot related infrastructure. + Expertise in physical connectivity, including troubleshooting Ethernet electrical and fiber optic connections. + Comprehensive understanding of IPv4 and IPv6, including address structures, IP protocols, and IP routing (e.g., IS-IS, OSPF, BGP), as well as the configuration and management of router and switch components. + Strong understanding of standard network service architectures, including MPLS VPNs, VPRNs, VRFs, IESs, VPLSs, and Pseudowire technologies. + Fundamental understanding of network timing protocols such as PTP, SYNC-E, and NTP. + Basic understanding of standard QoS (e.g. Pbit, TOS, DiffServ, EXP, etc.). + Proficient in network access control and security protocols, including Radius, LDAP, AAA, and TACACS+.

GCI's Core Network Administrator will provide expert-level support for local area networks (LAN), wide area networks (WAN), and internet-based systems. Involve operational monitoring, proactive support, detailed analysis, and systems administration, ensuring the continued optimal performance of the organization's networks. Responsibilities include maintaining, securing, and configuring network systems and applications to safeguard against vulnerabilities and ensure seamless connectivity. Accountable for the configuration, troubleshooting, security, and performance optimization of data communications hardware and software components. Requires close coordination, testing, troubleshooting, upgrading, and maintenance of the network infrastructure to ensure high availability and minimal downtime. Additionally, supports the company's IP and core route/switch network environment, overseeing the operational integrity of core IP, MPLS, carrier Ethernet, and Data/IP network systems. Responsibilities extend to providing expert technical support for incident resolution, ranging from complete service outages to chronic intermittent issues that reduce network performance, all while ensuring compliance with established design criteria and quality objectives. Scope of Work: + Core Network: Focus on the foundational infrastructure supporting the organization's entire network, ensuring stability, security, and optimal performance. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Platform Growth & Support: Lead project work focused on expanding and supporting network platforms, ensuring scalability and futureproofing. + Change Management: Develop and implement comprehensive change management plans to ensure smooth transitions and minimal disruptions during updates and changes. + Configuration & Troubleshooting: Configure, optimize, and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS Cable Modem Termination Systems, and Palo Alto Networks firewalls, ensuring efficient network performance. + Independent & Team Collaboration: Work independently or as part of a team with minimal supervision, taking primary responsibility for supporting multiple network platforms and ensuring operational success. + Network Resource Management: Efficiently manage network resources, ensuring optimal allocation and utilization to meet business and operational needs. + Facilities Utilization & Performance: Regularly review network facilities utilization and performance, ensuring resources are aligned with demand and efficiency goals. + Documentation Creation & Auditing: Develop and audit comprehensive network and systems documentation, ensuring accuracy and compliance with internal standards. + Inventory Tracking & Maintenance: Oversee inventory tracking and maintenance, providing regular reports to ensure network elements are aligned with their expected lifecycle and performance standards. + Support for Junior Technicians: Provide guidance and support to junior technicians and Tier I teams, fostering a collaborative and efficient work environment. + Operational Checks & Preventative Maintenance: Perform daily operational checks and preventative maintenance on all associated equipment to prevent issues and ensure smooth operations. + Statistical Reporting & Analysis: Compile and generate detailed traffic and performance reports, including bandwidth usage, while identifying and addressing bottlenecks in associated IP links. + System Upgrades: Take responsibility for executing system software and hardware upgrades in collaboration with the engineering team, ensuring the network remains up-to-date and efficient. + Cross Departmental Collaboration: Work closely with engineers and various company business groups to resolve issues affecting customers, ensuring adherence to network SLAs and customer satisfaction. + Parts & Materials Management: Track repair parts and materials according to established procedures, ensuring timely availability and accurate inventory management. + LAN, WAN, & Internet Systems Management: Install, configure, and provide ongoing support for the company's LAN, WAN, and internet systems, or specific segments of the network. + Network Availability Monitoring: Continuously monitor network performance to ensure availability for all system users, performing necessary maintenance to support uninterrupted service. + Site Performance Monitoring: Monitor and test site performance to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality. + Network Modeling, Analysis, & Coordination: Support in-network modeling, analysis, and planning efforts, ensuring seamless integration between network hardware and software. + Network Security Administration: Administer and implement network security measures, ensuring the protection of data and compliance with industry best practices. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Must be able to handle moderate levels of stress while demonstrating excellent interpersonal and professional interaction skills with customers and other employees. - COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Demonstrate excellent administrative and organizational skills, able to effectively document procedures and technical processes. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. o Experience with Metasolv, Statseeker, Grafana and Cisco Prime. o Experience managing large network platforms. o Demonstrated working experience in the use of Visio. o Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security and standards. o Ongoing skill development is required to help achieve the best MTTR (Mean time to repair) and assist in network optimization Additional Job Requirements: Provide operational support for the company's core IP, MPLS, Carrier Ethernet, and Wireless/Data IP network systems, ensuring compliance with design specifications and quality objectives. Functions at an intermediate level within the discipline and require a comprehensive understanding of telecommunications installation, modifications, and test procedures. Involves diagnosing and analyzing system issues and outages, while also preparing status reports that forecast network capacity and performance. Ensure that all network assets and facilities supporting network elements are maintained throughout their expected life cycle. Requires the ability to handle routine to moderately complex tasks under moderate supervision. Essential Duties: + Configuration and Troubleshooting: Configure and troubleshoot various routers and switches, ensuring optimal network performance and reliability. + Cisco NCS Platform: Provide operational support and maintenance for Cisco NCS platforms, ensuring their integration and functionality within the network infrastructure. + 802.11n Client Authentication: Support and manage the 802.11n client authentication and registration process, ensuring secure and efficient client connectivity. + Ongoing Skill Development: Actively engage in continuous professional development to improve technical proficiency, reduce MTTR (Mean Time to Repair), and contribute to network optimization efforts. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Associates degree in Telecommunications, Computer Science, Networking, or related field. * + A minimum of six (6) years' combined work experience working with network platforms, testing, routers and/or switches" to include customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications or telephony topology systems. * Preferred: + Experience with Cherwell, Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE. + Experience with SNMP based network management systems, configuration and operation. + Experience with IP networking automation and scripting. + Cisco Wireless LAN Controllers (WLC's). + Telecommunications experience. + Other relevant telecom industry or job specific certifications. + Cisco CCNA, Nokia NRS-I, Juniper JNCIA or equivalent + Cisco CCNP, Nokia NRS-II, Juniper JNCIP or equivalent, SCTE DEP + Cisco CCIE, Nokia SRA, Juniper JNCIE or equivalent, SCTE IPEP DRIVING REQUIREMENTS: + This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Office/Remote: + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Core Network: + Key Responsibilities: + Oversee the software updates and patching of network components, ensuring the continuous security and functionality of systems. + Test and validate the high availability of services and network infrastructure, ensuring minimal downtime and optimal performance. + Secure device access and address vulnerabilities by implementing and maintaining best practices for network security. + Driving network optimization efforts to improve performance, scalability, and reliability. + Facilitate regular device backups to ensure data integrity and disaster recovery readiness. + Provide physical equipment support for break/fix activities, ensuring timely resolution of hardware issues. + Conduct project delivery Quality Assurance (QA) and Quality Control (QC), ensuring that implementations meet established standards and requirements. + Key Activities: + Analyze and monitor new software and firmware releases for network equipment and firewalls, preparing them for integration into the network. + Conduct verification and testing of new software and patch implementations in a controlled lab environment prior to deployment. + Plan, schedule, and execute the software and firmware upgrade/patch process, minimizing operational disruption. + Review and analyze the effectiveness of implemented network and service redundancy designs, including planning and validating redundancy testing and analyzing test outcomes. + Verify, modify, and update security configurations for network devices and firewalls, ensuring compliance with security protocols. + Identify, investigate, and resolve any discovered security vulnerabilities in a timely manner. + Drive the identification and implementation of network and equipment optimizations to ensure peak performance. + Configure and manage device configuration backups, ensuring they are consistently up-to-date and accessible. + Support the Situation Management Center by providing physical and on-site break/fix support as needed. + Contribute to QA/QC processes for new project implementations, ensuring they meet organizational standards and technical specifications. + Technical Knowledge & Expertise: + In-depth knowledge of IP/MPLS routers and switches, including vendors such as Nokia, Cisco, Juniper, Brocade, and others. + Expertise in network firewalls (Palo Alto, Cisco, Checkpoint) with a focus on configuration and security. + Proficiency with Wireless LAN Controllers (WLCs), Meraki, and WAN Optimization (WAAS) technologies. + Basic understanding of miscellaneous network supporting equipment such as console servers and network timing appliances. + Fundamental understanding of DOCSIS (e.g. Harmonic, Arris/Commscope) and EPON systems (Vecima),, with the ability to support and troubleshoot related infrastructure. + Expertise in physical connectivity, including troubleshooting Ethernet electrical and fiber optic connections. + Comprehensive understanding of IPv4 and IPv6, including address structures, IP protocols, and IP routing (e.g., IS-IS, OSPF, BGP), as well as the configuration and management of router and switch components. + Strong understanding of standard network service architectures, including MPLS VPNs, VPRNs, VRFs, IESs, VPLSs, and Pseudowire technologies. + Fundamental understanding of network timing protocols such as PTP, SYNC-E, and NTP. + Basic understanding of standard QoS (e.g. Pbit, TOS, DiffServ, EXP, etc.). + Proficient in network access control and security protocols, including Radius, LDAP, AAA, and TACACS+.

The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities. Essential Functions - Systems Engineer ll Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following: Direct and coordinate the efforts of lower-level Engineers within the workgroup. Function as the SME in one or more areas and serves as final point of escalation in the company. "Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue. Minimum Qualifications College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Systems Engineer I: 3 years of experience leading to the ability to work independently in the following areas: information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems. fundamental IP, routing and switching concepts. system administration. Familiarity with a broad cross section of IP based systems and networking technologies. ordering, provisioning, turn up and troubleshooting of telecommunicati ons circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.) theoretical knowledge and extensive.hands on experience configuring,troubleshooti ng, optimizing and managing a relevant mix of following software, hardware, protocols and technologies: Core and enterprise-clas·s routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps. Access technologies, including·dial, xDSL, TDM and carrier Ethernet. Switching. Routing. MPLS . VPN and firewall technologies. Wireless data network technologies and infrastructure. Network services and user ma·nagement applications (i.e. DNS, LDAP, email, RADIUS, etc.) Extensive experience with scriptirig and automating execution of configuration and data collection tasks, utilizing tools (Exped,RANCID, SNMP, etc.), shells (Bourne, bash, l Previous experience in Carrier and Service Provider organizations is strongly preferred. Relevant education could be substituted for the experience requirement on a year-for-year basis. Preferred Qualification: CCNA or equivalent

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? POSITION SUMMARY We are seeking a highly skilled and experienced Systems Engineer to design, implement, and maintain our advanced telecommunications network infrastructure, with a strong focus on Optical Transport Network (OTN) and Carrier Ethernet solutions. The ideal candidate will possess deep technical expertise in Ciena, Fujitsu or similar platforms, ensuring high availability, performance, and security across both submarine and terrestrial systems. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Responsibilities Network Design & Implementation: Lead the design and deployment of robust OTN and Layer 2 network solutions utilizing Ciena and Fujitsu platforms, ensuring alignment with business requirements and industry best practices. Submarine Systems Expertise: Provide technical authority and support for the engineering and commissioning of Ciena submarine cable systems, including in-station, segment, and overall network testing. Ciena SAOS Management: Manage, configure, and troubleshoot network equipment running various Ciena SAOS (Service Aware Operating System) releases (e.g., 81xx, 87xx, 39xx, 51xx platforms), including software upgrades and patch management. Layer 2 Network Support: Architect, implement, and maintain Layer 2 networks, ensuring seamless Ethernet transport and switching capabilities. Troubleshooting & Resolution: Serve as a subject matter expert for complex OTN and Layer 2 circuit troubleshooting, performing in-depth root cause analysis to diagnose and resolve service interruptions efficiently. Documentation & Standards: Create and maintain detailed network documentation, including low-level designs (LLD), configurations, circuit designs, and operational procedures, ensuring all documentation is current and accurate. Collaboration & Vendor Interface: Collaborate with cross-functional teams (Project Management, R&D, Operations) and serve as the primary technical interface with customers and third-party vendors (Ciena, Fujitsu) for support and problem resolution. Performance Monitoring: Monitor network performance using diagnostic tools to proactively identify and address potential issues, performing capacity planning and recommending optimization strategies. MINIMUM QUALIFICATIONS Education Required College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience Required Proven experience and skills that relate to Network or Systems Engineer with hands-on experience in telecommunications environments. Deep expertise in OTN/DWDM and Carrier Ethernet platforms. Strong knowledge of Ciena SAOS releases and associated management systems (e.g., Blue Planet/MCP). Experience with optical transmission systems, submarine and long-haul transport, and Layer 2 networking protocols. Exceptional analytical and problem-solving skills, with the ability to troubleshoot complex, multi-vendor network issues under pressure. Proficiency in creating technical documentation, test plans, and Engineering Methods of Procedure (EMOPs). Strong communication skills, with the ability to articulate technical concepts effectively to both technical and non-technical stakeholders. Ability to participate in on-call rotations and perform maintenance during scheduled windows as required. We hope you'll join us as we change lives through technology.

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated. Systems include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure stability, integrity and performance of voice, data, and wireless data-based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting and optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline to maintain focus effectively and efficiently while successfully managing multiple parallel projects and activities. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Install new hardware, systems, and software for network and system infrastructure. Install, configure, and maintain network services, equipment, and devices for core and/or customer solutions. Perform troubleshooting analysis of network and system infrastructure and associated systems. Document network problems and their resolutions for future reference. Support administration of servers and server clusters. Manage all system backups and restoration protocols. Plan and support network and computing infrastructure. Monitor system performance and implement performance tuning. Manage user accounts, permissions, email, anti-virus, anti-spam. Oversee software and network security. Provide training instruction on platforms, equipment, and related applications. Direct and coordinate the efforts of lower-level engineers within the workgroup. Function as the SME in one or more areas and serve as the final point of escalation in the company. Perform other duties as assigned. MINIMUM QUALIFICATIONS Education Required College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience Required 3-5 years of experience leading to the ability to be a Subject Matter Expert in the following areas: information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems. fundamental IP, routing and switching concepts. system administration. Familiarity with a broad cross section of IP based systems and networking technologies. ordering, provisioning, turn up and troubleshooting of telecommunications circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.) theoretical knowledge and extensive hands-on experience configuring, troubleshooting, optimizing and managing a relevant mix of following software, hardware, protocols and technologies: Core and enterprise-class routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps. Access technologies, including dial, xDSL, TDM and carrier Ethernet. Switching. Routing. MPLS. VPN and firewall technologies. Wireless data network technologies and infrastructure. Network services and user management applications (i.e. DNS, LDAP, email, RADIUS, etc.). Preferred Qualification CCIE, JNCIE, CISSP, CCNP, CCNA or equivalent network and or system certification. We hope you'll join us as we change lives through technology.

The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities. Essential Functions: Systems Engineer ll Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following: Direct and coordinate the efforts of lower-level Engineers within the workgroup. Function as the SME in one or more areas and serves as final point of escalation in the company. . "Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue. Education All levels: College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience System Engineers: Systems Engineer ll: 5 years of experience leading to the ability to be a Subject Matter Expert in the following areas: Skills and Abilities Computer Skills System Engineer II/III: Preferred Qualification: CCIE, JNCIE, CISSP, CCNP or equivalent network and or system certification.

The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities. Essential Functions: Systems Engineer ll Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following: Direct and coordinate the efforts of lower-level Engineers within the workgroup. Function as the SME in one or more areas and serves as final point of escalation in the company. . "Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue. Education All levels: College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year-for-year basis. Experience System Engineers: Systems Engineer ll: 5 years of experience leading to the ability to be a Subject Matter Expert in the following areas: Skills and Abilities Computer Skills System Engineer II/III: Preferred Qualification: CCIE, JNCIE, CISSP, CCNP or equivalent network and or system certification.

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer III: All of the duties of a Network Engineer I and II, plus the following: * Provides recommendations (written reports when appropriate) in his/her area of authority and expertise * Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment * Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues * Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources * Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability * Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks * Provides recommendations for new technology initiatives, standards and changes to the network or operating environment * Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer IV: All of the duties of a Network Engineer I, II and III, plus the following: * Ensures that cost-effective solutions are identified and implemented before network performance issues occur * Provides recommendations to the management team on the viability of capital projects and budget requirements * Ensures that project management practices, maintenance guidelines and policies and procedures of the group and company are followed as directed by the standard operating procedures * Researches and plans capital projects in cooperation with the Planning Department; prepare engineering specifications to guide the construction and installation of telecom facilities * Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 4 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity, and optimal performance of the systems which support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all-fiber, copper, and wireless transport networks and associated hardware and software. Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines, and any ancillary equipment. Utilizes land base, subdivision plats, right-of-way drawings, civil designs, and other types of drawings and data to determine the best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties: •Plans and schedules work, communicates effectively, and maintains effective working relationships with supervisors and customers. •Recommends creates and maintains all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans. •Maintains and reports accurate documentation on relevant hardware and software life cycles. •Updates asset management records, including maintenance of component asset inventory and related documentation and technical specifications information. •Provides regular maintenance and refreshes activities necessary to fulfill customer service requests. •Works with cross-functional teams throughout the company to ensure seamless transitions of our products and services to the end customer. •Other duties as assigned Minimum Education and Experience Required: Associate's Degree in a technological field and 2 years relevant experience. Associate's Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer III: All of the duties of a Network Engineer I and II, plus the following: • Provides recommendations (written reports when appropriate) in his/her area of authority and expertise • Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment • Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues • Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources • Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability • Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks • Provides recommendations for new technology initiatives, standards and changes to the network or operating environment • Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer III: All of the duties of a Network Engineer I and II, plus the following: * Provides recommendations (written reports when appropriate) in his/her area of authority and expertise * Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment * Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues * Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources * Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability * Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks * Provides recommendations for new technology initiatives, standards and changes to the network or operating environment * Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity, and optimal performance of the systems which support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all-fiber, copper, and wireless transport networks and associated hardware and software. Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines, and any ancillary equipment. Utilizes land base, subdivision plats, right-of-way drawings, civil designs, and other types of drawings and data to determine the best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties: * Plans and schedules work, communicates effectively, and maintains effective working relationships with supervisors and customers. * Recommends creates and maintains all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans. * Maintains and reports accurate documentation on relevant hardware and software life cycles. * Updates asset management records, including maintenance of component asset inventory and related documentation and technical specifications information. * Provides regular maintenance and refreshes activities necessary to fulfill customer service requests. * Works with cross-functional teams throughout the company to ensure seamless transitions of our products and services to the end customer. * Other duties as assigned Minimum Education and Experience Required: Associate's Degree in a technological field and 2 years relevant experience. Associate's Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer IV: All of the duties of a Network Engineer I, II and III, plus the following: • Ensures that cost-effective solutions are identified and implemented before network performance issues occur • Provides recommendations to the management team on the viability of capital projects and budget requirements • Ensures that project management practices, maintenance guidelines and policies and procedures of the group and company are followed as directed by the standard operating procedures • Researches and plans capital projects in cooperation with the Planning Department; prepare engineering specifications to guide the construction and installation of telecom facilities • Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 4 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software. Specialty Areas: Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties - Network Engineer III: All of the duties of a Network Engineer I and II, plus the following: * Provides recommendations (written reports when appropriate) in his/her area of authority and expertise * Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment * Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues * Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources * Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability * Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks * Provides recommendations for new technology initiatives, standards and changes to the network or operating environment * Other duties as assigned Minimum Education and Experience Required: Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License

Network Engineers ensure the stability, integrity, and optimal performance of the systems which support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all-fiber, copper, and wireless transport networks and associated hardware and software. Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines, and any ancillary equipment. Utilizes land base, subdivision plats, right-of-way drawings, civil designs, and other types of drawings and data to determine the best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required. Examples of Job Duties: * Plans and schedules work, communicates effectively, and maintains effective working relationships with supervisors and customers. * Recommends creates and maintains all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans. * Maintains and reports accurate documentation on relevant hardware and software life cycles. * Updates asset management records, including maintenance of component asset inventory and related documentation and technical specifications information. * Provides regular maintenance and refreshes activities necessary to fulfill customer service requests. * Works with cross-functional teams throughout the company to ensure seamless transitions of our products and services to the end customer. * Other duties as assigned Minimum Education and Experience Required: Associate's Degree in a technological field and 2 years relevant experience. Associate's Degree can be replaced by relevant experience on a year for year basis. Additional Job Requirements: Possess and maintain a valid Alaska Driver's License