Alaska USA jobs

Note: This application is used for both the Master's and Bachelor's level internships for VOA Alaska. Interested students should submit an application. Volunteers of America Alaska's Bachelor's and Master's-level Clinical Internship will help students gain a wide range of clinical experience through Behavioral Health Continuum of Care programs for adolescents, Transition Age youth and families, operated by VOA Alaska treatment division. Clinical interns will attend orientation meeting, Evidence-Based Practice(EBPs) training required for the program of placement, individual & group supervision and a small caseload. Clinical experiences include but are not limited to: Screening, integrated behavioral health assessment, individual, group and family psychotherapy, skill teaching, crisis intervention, service referral, coordination of care, incident reporting and weekly case conference with multidisciplinary team. Students interested in an internship/Practicum opportunities must complete the application and provide a resume and cover letter with 3 references. VOA Alaska goes through the State of Alaska for their background checks. A proof of TB Clearance is required. Please submit a cover letter detailing why you are interested in interning with VOA Alaska and what you believe you will gain from the experience. VOLUNTEERS OF AMERICA ALASKA STUDENT INTERN/TRAINEES/VOLUNTEERS QUALIFICATIONS AND EXPECTATIONS Volunteers of America Alaska is committed to promoting the field of chemical dependency treatment and behavioral health, and contributing to the growth of having professionals trained in this area. Student Interns therefore, are accepted from the local universities. Interns are considered non-paid employees. Qualifications: Interns must have the support and recommendation of their practicum instructor. Interns must have liability insurance via the University. Interns must show an interest in working with the persons served and learning about the field of chemical dependency treatment. Interns/ must not have a history of any offense(s) that would prohibit them from working with minors. A background check will be conducted by Volunteers of America Alaska in accordance to State requirements and agency policies. Standard forms are provided to all applicants. Written applications are supplemented by interviews, fingerprinting, reference checks and background checks including law enforcement or government agency checks. At least three positive reference checks shall be documented prior to employment. All potential interns shall be checked in the List of Excluded Individuals/Entities (LEIE) or Exclusions Database through the Office of Inspector General (OIG) before internship begins. All current interns shall be rechecked on an annual basis, at a minimum, in the Exclusions Database. Expectations/Duties: Interns will establish a learning contract and set achievable goals and objectives for their Internship. This learning contract will determine the scope of their duties during their placement. The learning contract will act as a signed agreement. Interns will attend the new hire orientation provided to employees along with training specific to the program they are placed into. This will include training on HIPAA privacy and security rules and 42 CFR part 2. Training will be provided on an ongoing basis as indicated by the learning contract. The intern will follow agency policy and procedures and represent the agency in a professional manner at all times. If an intern obtains the appropriate credentials, they may provide services directly to clients under appropriate supervision. Supervision Plan: Attend weekly supervision meetings with their assigned supervisor. Supervisor will be determined by availability, and University requirements. This in addition to the performance evaluation is a mechanism to provide feedback to enhance knowledge and skills. Attend weekly staff meetings with the program supervisor and staff they have been assigned to. Assessment of Performance: 1. Performance will be evaluated against the established learning contract at the end of each semester. Performance of the student will be assessed through the University evaluation process and using University forms.

The Executive Assistant play's a key role in supporting executive leadership and the board of directors. They maintain high level of attention to detail, are able to anticipate board and executive needs, and remain flexible and organized within a fast paced environment. If you're someone who values discretion, enjoys problem-solving, and is committed to delivering exceptional support, we'd love to hear from you! This position is based out of our Abbott Headquarters (1941 Abbott Rd.) Pay Range: $29.99/hr. - $44.86/hr. ESSENTIAL JOB FUNCTIONS: Provides administrative support of a highly complex and responsible nature to members of the executive management team. Works directly with the executive team to support all aspects of their daily work. May support one primary Executive or be assigned to support multiple Executives, dependent on workload, projects and timelines. Prepare and distribute correspondence, memos and reports as directed. Coordinate record retention and mailing of executive communications and complaint resolution process. Maintain the calendar for designated executive, including scheduling meetings, appointments, speaking engagements, internal/external events, travel, etc. Exercise discretion in committing time and evaluating needs. Create monthly meeting agendas based on regulatory oversight requirements and requests from the board and executive team. Organize and record paperwork flow during assigned meetings, to include items such as employee anniversary resolutions, corporate card and reimbursement reports, and any other documents that may be distributed. May be responsible for transcribing minutes for various meetings. Coordinate details of offsite meetings for board and/or designated executive, including travel, catering, meeting space, etc. Maintain responsibility for associated schedules and agendas and ensure all attendees and executive management are made aware of itineraries, meeting objectives and other relevant information. Manage the Onboard software and platform used for interfacing with Board of Directors, Supervisory Committee and CU1 management. Complete a variety of special projects including creating presentations, spreadsheets, special reports, agenda material, etc. Complete all tasks as assigned by designated Executive, prioritizing workload and deadlines. Maintain effective communication with designated Executive, ensuring calendars are up to date with required engagements, travel and appointments noted with corresponding details. Maintain flexibility in scheduling based on the needs of assigned Executive to ensure full administrative support is provided as necessary. ADDITIONAL RESPONSIBILITIES: Assist with notary administration as needed. Complete monthly corporate card and reimbursement reports for designated executive. Serve as receptionist to the executive floor on a rotating schedule with other Executive Assistant's and perform administrative duties for executive management as needed. Greet and direct callers and members using sound judgment. Assist with formal communications between the credit union, regulators and specific vendors as directed and maintain record of all correspondence. Meet current standards as established for the department or branch in the completion of all assigned duties. Performs other duties as assigned. QUALIFICATIONS: High school graduate required, some college courses or equivalent preferred. Five years of progressively responsible secretarial and administrative work experience preferred. Must be fluent in word processing, personal computer operations and use of position relevant software. Prior experience in file management, travel arrangements, meeting and facility scheduling and reception of visitors is required. Experience working in an executive office is preferred, and financial institution experience is preferred. Requires fluent knowledge of basic office procedures, correspondence formatting and filing. Typing speed must be a minimum of 60 WPM, with the ability to operate office machines, personal computers, MSWord and Excel. Shorthand or speedwriting helpful. Ability to compose and format correspondence, maintain confidentiality of information, be pleasant and effective on the telephone, interact effectively with the public, management, Board of Directors and employees, is required. Must have excellent spelling and grammar, legible handwriting, excellent organizational skills and the ability to prioritize. Must be professional, courteous and able to work positively with employees at all levels of the organization. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled, however the job may be unposted early due to amount of applicants. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Job Description We are seeking a Data Analyst to help transform data into actionable insights that enhance our member experience and drive strategic growth. This role combines technical data analysis with business problem-solving, supporting teams across the credit union with reporting, analysis and strategic recommendations. The ideal candidate is both data-savvy and business-minded, capable of extracting key insights from financial and member data while working closely with leadership to shape operational and strategic decisions. This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $71,517/yr. - $111,562/yr. ESSENTIAL JOB FUNCTIONS: Data-Driven Insights & Reporting Develop and maintain dashboards and reports that provide visibility into key financial and member engagement metrics. Analyze structured and unstructured datasets to identify opportunities for growth and efficiency. Use SQL and other analytical tools to pull and transform data from core banking systems and internal databases. Ensure data integrity and accuracy, supporting regulatory compliance and internal decision-making. Identify and resolve data discrepancies or inconsistencies, working with stakeholders to improve reporting accuracy. Maintain compliance with regulatory reporting requirements by ensuring data integrity across systems. Business & Strategic Support Work with lending, marketing, and operations team to identify data-driven opportunities to improve member engagement and financial product offerings. Conduct market research and competitive analysis, helping shape product development, and outreach strategies. Support all levels of the organization with strategic modeling and scenario analysis to evaluate potential growth opportunities. Collaborate with cross-functional teams to streamline processes and reporting automation, enhancing operational efficiency. Promote best practices in data management, including standardizing definitions, metrics and reporting methodologies. ADDITIONAL RESPONSIBILITIES: Experience building and maintaining ETL processes and data integrations. Experience in managing all stages of the development lifecycle, including planning, requirements gathering, designing, developing, documenting, testing, training, deployment, governance, security, and support. Demonstrates support for the corporate mission, vision and values. Maintains a positive working relationship with department personnel, including management, supervisory and all other employees. Meet the current standards as established for the department in the completion of all assigned duties. Perform other duties as assigned. QUALIFICATIONS: Minimum Qualifications: A degree in a related field, such as Data Analytics, Business Administration, Finance, Economics or a related field. Minimum 3 years of experience in data analytics, business intelligence, or financial analysis. Strong proficiency in SQL, Power BI (or similar tools), and Excel. Understanding of credit union operations, lending, and financial services. Background in automation and process improvement initiatives. Ability to communicate technical findings in a clear, business-focused manner. Proficiency with MS Office (Outlook, Word, Excel, PowerPoint and SharePoint) Excellent presentation and project management skills required. Excellent problem-solving skills and the ability to translate business requirements into technical solutions. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Compliance and Risk Manager Reports To: CEO Direct Report(s): None The Compliance & Risk Manager ensures VOA Alaska operates with integrity, accountability, and adherence to all applicable laws, regulations, and accreditation standards, including CARF, HIPAA/42 CFR, and Medicaid requirements. This position supports the Corporate Compliance Program by developing, monitoring, and improving systems for compliance, risk management, and ethical conduct. Working under the direction of the CEO, the Compliance & Risk Manager provides operational leadership for compliance policies, staff education, auditing, and corrective action - fostering a culture of transparency, safety, and continuous quality improvement across all VOA programs. Job Responsibilities Lead and manage the organization's compliance and risk management program, ensuring continuous adherence to all laws, regulations, and accreditation standards. Coordinate agency-wide compliance activities, identifying emerging risks, gaps, and improvement opportunities across all programs. Oversee the development, review, and implementation of policies and procedures, maintaining version control and alignment with CARF, HIPAA, and regulatory requirements. Manage documentation and recordkeeping systems, ensuring accuracy, confidentiality, and integrity of compliance data and reports. Design and oversee compliance and ethics training programs, ensuring timely completion for all staff during onboarding and annually. Conduct internal audits and risk assessments of documentation, billing, and safety practices; track findings and corrective actions to closure. Lead health and safety initiatives, including chairing the Safety Committee and implementing risk prevention and response measures. Oversee incident reporting and investigations, maintaining documentation, corrective action plans, and a culture of non-retaliation. Integrate compliance and audit results into continuous quality improvement (CQI) processes, analyzing metrics and recommending system improvements. Collaborate across HR, Operations, Clinical, and Finance to align systems, prepare for external audits, and ensure readiness for CARF and licensing reviews. Skills and Competencies Strong understanding of CARF, HIPAA, 42 CFR Part 2, and Medicaid requirements. Expertise in policy development, recordkeeping, compliance auditing, and risk management. Excellent written and verbal communication skills, with the ability to convey complex regulatory information clearly. Strong analytical and organizational abilities with meticulous attention to detail. Proven ability to lead through collaboration and influence across teams. High ethical standards, confidentiality, and sound judgment. Qualifications Bachelor's degree in healthcare administration, business, or related field (equivalent experience may be substituted in lieu of education). 3-5 years of experience in compliance, quality, or risk management within healthcare, behavioral health, or human services. Demonstrated experience in policy management, compliance auditing, and corrective action planning. Familiarity with CARF accreditation and regulatory frameworks strongly preferred. Proficiency with Microsoft Office 365, Relias, and electronic health record (EHR) systems. Ability to work independently, prioritize effectively, and model ethical leadership. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential responsibilities and requirements of this position. However, this position description in no way states or implies that these are the only duties an incumbent may be required to perform. The omission of specific functions or responsibilities does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Description The Application Analyst supports the daily operations of our digital applications, ensuring a seamless experience for bout our internal teams and our members. This role serves as a primary point of contact for application support, providing training, troubleshooting, and guidance to internal users. The Application Analyst works closely with vendors and technical teams to resolve issues, manage support tickets, and maintain reliable digital services. If you're passionate about technology, thrive in a team-oriented environment, and want to help shape an exceptional digital experience for our members, we encourage you to apply! This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $30.71/hr. - $46.57/hr. ESSENTIAL JOB FUNCTIONS: Provide daily operational support and troubleshooting of assigned applications. Document, analyze, triage, resolve or escalate reported issues and follow through on resolving those issues to deliver a superior customer experience. Participate in user acceptance testing and assist in validating system changes. Document and maintain system processes, business workflows, and user guides. Assist in the creation of IT knowledge base articles and internal training materials. Update documentation as changes to application functionality or process occur. ADDITIONAL RESPONSIBILITIES: Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations. Meets the current standards as established for the department or branch in the completion of all assigned duties. Perform other duties as assigned. QUALIFICATIONS: Minimum Qualifications: The Analyst must have at least 3 years of experience in a technical, IT role. Possess a good understanding of the business processes as they relate to their technical responsibilities. Good communication and interpersonal skills. Excellent technical, analytical and problem-solving skills and demonstrate proven technical experience with delivering on technical implementations. Demonstrate ability to work effectively in a fast-paced, dynamic environment. Preferred Qualifications: Bachelor's degree in Computer Science, Software Engineering, or related field; equivalent technical experience in the industry will be considered in lieu of degree. Technical experience in a financial institution. Strong understanding of configuring logical workflows and processes within an application. Experience with technical and software development methodologies (Agile, Scrum) and project management tools. Strong understanding of financial institution business practices that are driven by the Symitar Core's functionality. If placed on the Core Applications Team, proficiency with programming languages such as Python, C#, or similar and development standards and best practices. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Job Description The Regional Teller will travel between different branches within CU1's network and is experienced and proficient in the day-to-day responsibilities of a Teller. They demonstrate strong leadership skills and lead by example in the areas of member service, risk management, and the overall employee experience. Regional Tellers work with members on complex transactions and provide member service in an expedient, accurate and courteous manner. They evaluate members' financial needs and recommend appropriate products and services. Responsible for meeting goals/objectives and may be responsible for assisting the Manager with daily operational tasks including, conducting buy/sells, replenishing the ATMs/ITM/Cash Recyclers, balancing cash supplies, conducting reviews, operational audits, etc. This position is based in Anchorage and does require frequent travel throughout Alaska. Pay Range: $22.01/hr. - $30.97/hr. This position is also eligible for premium pay when traveling to eligible remote CU1 branches. In addition to the foundational behaviors of the teller role, including excellent member service, processing day to day transactions, and maintaining appropriate controls, the Regional Teller: Demonstrates ownership of complex transactions. Provides support in the research and resolution of member issues. Identifies members' financial needs and recommends appropriate products and services. Provides support and expertise on the teller line by reviewing complex transactions and providing applicable approvals. Reviews suspicious or unusual transactions and items, and approves transactions within defined transaction limits. Uses sound judgment, along with defined policies and procedures, to determine if the transaction or item is valid. Issues transaction overrides and removes flags appropriately. Updates and maintains all member documentation according to procedure. Supports in the opening and closing of the branch. Assists with all cash management and balancing transactions as necessary. Models excellent member service behaviors and supports Service Manager in the implementation of the branch member experience strategy. Ensures checks are scanned and end of day procedures are completed as assigned. Assists with notary administration as needed. Supports the member experience by maintaining the branch appearance, including transaction counters, lobby, parking lot and general cleanliness. Ensures correct brochures and other marketing material are displayed in a timely manner. Assists with the completion of the monthly and quarterly branch checklists. Other duties as assigned. Regional Tellers have the opportunity to participate in cross-training activities and may be utilized to support the Branch Manager and Member Service Officers with account maintenance transactions. ADDITIONAL REQUIREMENTS: Travel between assigned branches to provide coverage and support as needed. Remains up to date and educated on products, services, and marketing promotions to best match the members' needs. Effectively demonstrates excellent service in all member interactions. Works closely with the Service Manager to develop member service skills focused on excellent service and value. Multi-tasks by working with multiple software programs to accurately complete requests, while simultaneously communicating with members. Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards. Projects a positive and proactive attitude with members and employees consistent with Credit Union 1's mission and core values to maintain and contribute to a high level of member service. Adheres to the credit union's dress code policy. Professional appearance is required. QUALIFICATIONS: High school graduate or equivalent A minimum of 1 year working in a financial institution, Teller experience preferred. Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or upset members. Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs. Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled. Please note: Credit Union 1 does not provide relocation assistance. This position is based in Anchorage and if selected for an on-site position, candidates will be responsible for relocating to Anchorage prior to the agreed upon start date at their own expense. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Title: Political Director Reports to: Co-Executive Director Status: Full-time, exempt Compensation: $75,000-$82,000 The Alaska Center seeks a passionate, hardworking leader to serve as our next Political Director. This position will direct and oversee our political strategy, including policy and electoral strategies. The role will work with the Advocacy Team members to set and implement our policy goals, and also conduct all work related to endorsing and electing leaders who share our values. Organizational Overview: The Alaska Center engages, empowers, and elects Alaskans to stand up for clean air and water, healthy communities, and a strong democracy. We are working to transition our state from an extractive economy to an equitable, just, and clean energy economy in which all Alaskans can thrive. We advocate for the protection of salmon habitat, clean energy solutions in the face of rapid climate change, and amplifying Alaskans' voices in the public process. Our sister organization The Alaska Center Education Fund provides education and leadership development for children, youth and adults, and promotes civic engagement. Primary Responsibilities include, but are not limited to: Political Program Implementation: Direct and oversee all political programming to elect strong leaders who champion our values to local and statewide offices Develop and implement long-term political and electoral power-building strategies to help achieve our mission Determine campaign targets and political strategy based on research, communication with coalition partners, and viability in the local, state, and federal election cycles Develop and lead all Independent Expenditure programming, including at minimum, municipal programs in Anchorage and Fairbanks elections and state cycles Oversee all work regarding the Alaska Public Offices Commission, including public reporting/campaign disclosure, and work with local counsel to address legal questions Supervision/Management Supervise The Alaska Center's contract lobbyist, including weekly check-ins, serving as the staff point of contact, and directing joint planning with advocacy Supervise The Alaska Center's contract APOC consultant, directly managing the production of all the APOC reports required, and approving drafts before contractor files. Manage the Clean Energy Manager's work on the Chugach election cycle, setting goals for our utility cooperative election work Staff The Alaska Center Political Committee of the Board of Directors, including developing agendas and, recommending endorsements Develop and manage the IE (527) budget and support the Advocacy budget Organizational Leadership: Help with annual and long-term goal setting, and addressing organizational issues that require a cross-departmental perspective Contribute to ongoing and growing leadership and management development of the AKC/EF staff, building towards a cohesive, inclusive and equitable culture as part of the Management Team Issue Campaign Implementation: Lead The Alaska Center Team in developing priority policy goals in close coordination with staff, membership, and other community partners, and consulting with the contract lobbyist to align goals and political feasibility. Manage our work to achieve policy goals during the legislative session, working closely with the contract lobbyist, Advocacy Director, and other staff to guide grasstops and grassroots strategies Work with contract lobbyist to field or otherwise direct legislator inquiries, questions, and communication with staff as necessary; support lobbying at least one fly-in a year. Support the implementation of issue campaign plans by working alongside organizers and volunteers in engagement in volunteer recruitment, canvassing, events, etc. Participate in the coalitions as necessary, including supporting LCV's Federal Coalition and reporting as necessary. Coalitions Serve on the Executive Committee of the C4 Alaska Votes Table coalition: advise on coalition direction and focus, working with the Part-Time table director Collaborate with other external political partners, such as one-cycle independent expenditures, to develop and execute power-building and electoral strategies Participate in the Campaigns sub-committee of the Alaska Railbelt Coalition alongside the Clean Energy Manager Required Skills and Qualifications: Minimum three years of professional experience, including political / advocacy campaign experience; Knowledge of Alaska politics; Ability to inspire action in others, lead by example and instill purpose into daily operations of the organization; Experience with the Voter Activation Network and affiliated databases; Ability and willingness to work irregular hours including evenings and weekends on occasion; Experience designing, maintaining and improving a goal-oriented accountability structure without compromising staff autonomy or innovation; Ability to maintain a positive attitude and solution-based approach in high-pressure or difficult situations. Ability to handle multiple projects simultaneously, meeting frequent deadlines; Ability to adapt and adjust to changing circumstances quickly; Commitment to understanding race, class, gender, and other equity issues in organizing and politics. Experience and commitment to strengthening racial justice, equity, and inclusion. This is a full-time hybrid position based in Anchorage, Alaska. During the first three months of employment, in-person work in the office is required to support onboarding, training, and relationship-building. After the initial three-month period, the position transitions to a hybrid schedule, requiring 2-3 days per week in the office, with the remaining time worked remotely. Position and Salary are dependent on experience, with a generous and competitive benefits package. Alaska Center staff have access to professional development opportunities, including training and support. The Alaska Center provides a supportive work environment with excellent benefits and incentives. The Alaska Center is an equal-opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law. We are committed to supporting, centering, and working with Black, Indigenous, and People of Color, Working-Class and Low-Income people, Women, LGBTQIA2+ people, and Disabled people in addressing the many crises that impact us. We strongly encourage people with these identities or who are members of other marginalized communities to apply. To Apply: Please complete the form, including submitting all requested materials. In your cover letter, be sure to address how your qualifications match the job description and why you want to work for our organization in your cover letter. First review of applications is November 21.

Job Description Credit Union 1 is looking for a motivated and member-focused Consumer Loan Originator to join our lending team! This role is responsible for following up on loan approvals, pending loans and getting them moved to a closed status. They communicate with members by telephone, email or by Zoom appointments providing information about consumer loans specifically, and all other credit union products and services in general as requested. As a member of the Consumer Loan Department, this position contributes to the overall achievement of department goals and objectives. Maintains a positive and professional relationship with dealers, branches and other financial institutions. Ideal candidates are detail-oriented, relationship-focused, and motivated by helping members achieve their financial goals. This position is located on-site at our Abbott Headquarters (1941 Abbott Rd.) Pay Range: $21.25 - $30.79 ESSENTIAL JOB FUNCTIONS: 60% Lending Operations Works Consumer Loan queues, indirect channel, phone queue and web applications as required and initiate loans as required. Review the automatic decision report to ensure there were no lost loan opportunities. Maintains at least minimum standard of Debt Protection, Mechanical Breakdown Insurance and GAP sales on non-indirect loans. Contact members to discuss cross sell opportunity and stolen loans. Provides required disclosures to new members, follows BSA and member identification procedures including Qualifile and Verafin. Communicates in writing, by telephone and in person with members and dealers regarding adverse action on loan denials, loan conditions, counter offers, questions, terms and any other questions or information regarding loans, in a timely, accurate and courteous manner. 25% Closing Operations Follows up on approval, pending review, missing information and processor closing queues. These loans will generally have been worked by another employee, but have exceeded the member contact standard. Emphasis will be on moving these queues into a closed loan status. Maintains a high level of professionalism, tact and courtesy when coordinating loan closings with branches, dealerships and members. Prepares clear directions regarding loan closing documentation needed Obtains necessary supporting documents for loan evaluation such as tax returns, paystubs, receipts, letters of credit, etc. if possible. Responds to dealer or member inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans. 15% Other duties as assigned Able to work variable shifts within a 6 day a week schedule. Able to work 9-6 or 10-7 shift. Meets the current standards as established for the position and department in the completion of all assigned duties. Perform other duties as assigned. QUALIFICATIONS: High school graduate required, with some college level related classes preferred. A minimum of 1 year experience working in a financial institution with proven ability at exercising good judgment, when making loan decisions is required. Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere. Ability to self-motivate, work independently and must have good written and verbal communication skills. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Registered Nurse Reports To: Health & Wellness Director Classification: Non-Exempt; Full-Time; Hourly Pay based on experience and qualifications The Registered Nurse (RN) at VOA Alaska is responsible for providing holistic, trauma-informed, developmentally appropriate, and patient-centered care to adolescents in treatment for substance use disorders (SUD) and co-occurring mental health disorders. The RN collaborates with an interdisciplinary team to support the complex physical, emotional, and behavioral health needs of clients primarily at ARCH which is 24/7 structured residential environment located in Eagle River. The RN will occasionally assist at other VOA Alaska locations in the Anchorage area. The RN provides nursing care and monitoring, crisis intervention, health education and care coordination in a dynamic and fast-paced environment. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with these families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are eager to hire individuals who espouse these core values and align with our mission of service to the community. Key Responsibilities: Conduct age-appropriate nursing assessments upon admission and throughout treatment, as directed by the Health and Wellness Director. Collaborate with medical, clinical, and administrative staff to develop and update individualized care plans. Collaborate with Behavioral Health Associates (BHAs) and the Residential Staffing Manager (RSM) to support daily program needs, client monitoring and safety, including basic illness and injury management. Administer and document scheduled and PRN medications, including psychotropic medications and medications for addiction treatment (MAT) including extended-release buprenorphine injections. Educate clients and caregivers/BHAs on medications, health, and wellness topics under the direction of the Health and Wellness Director and psychiatrists. Monitor and manage withdrawal symptoms using appropriate protocols (i.e. CIWA, COWS) and standing orders developed and overseen by facility psychiatrists and practitioners. Monitor vital signs, manage chronic conditions, assess physical development, and provide basic illness and injury care within the RN scope of practice; consults with the facility practitioner for situations requiring primary care services. Respond promptly to medical and psychiatric emergencies, ensuring client safety and supporting suicide prevention and self-harm risk protocols, collaborating with medical, clinical and other team members. Maintain accurate and timely documentation in accordance with program policy, state and federal regulations. Support discharge planning in collaboration with the case manager, medical and clinical teams. Model and support trauma-informed and culturally sensitive care. Develop therapeutic relationships with clients based on trust and consistency. Provide daily support to the youth and model healthy emotional regulation. Offer a consistent adult presence for adolescents with complex trauma or mental health needs. Help coordinate outside medical appointments including specialty referrals. Collaborate with the Health and Wellness Director on medication administration processes and scheduling for daily med pass windows. Qualifications: Active, unrestricted Alaska Registered Nurse license Eligible to bill for services through Alaska Medicaid Minimum one year experience as an RN working in a behavioral health or SUD setting, ideally working with adolescents. Current CPR/BLS certification or ability to obtain. Strong written and verbal communication, critical thinking, and de-escalation skills Ability to work with adolescents, their families, and staff in an empathetic, friendly, and respectful manner. Familiarity with EHRs and Microsoft computer programs such as Word, Excel and Teams Excellent time management skills and task prioritization Ability to travel if required (must have own transportation) Work Environment This position involves direct patient/client care in a 24/7 residential setting serving youth ages 12-18 and occasional assistance at VOA Alaska outpatient clinics to assist with administration of extended release buprenorphine injections The position may include day, evening, weekend, and holiday shifts. RNs must be able to respond to emergencies in a fast-paced, dynamic, and multidisciplinary environment. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Peer Support Specialist Reports To: Classification: Clinical Supervisor - Rapid Response Non-Exempt; Hourly; Full-Time Overview The Peer Support Specialist (PSS) position is responsible for working with youth and transition aged youth (ages 13-24) using their own personal experience of recovery from substance use disorder(s) to support others in recovery. A PSS will mentor, educate, and spread the message of recovery to individuals who are new in their recovery journeys. A PSS will provide emotional and social support to VOA clients, and model healthy supportive relationships that encourage sobriety and living a life in recovery. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Work with VOA clients to connect them to social supports and replacement culture activities that promote positive lifestyle changes utilizing evidence-based practices and standards as a foundation of service delivery yet enhancing the quality of the service by sharing from a perspective of lived experience. Work as part of our Rapid Response Team to help provide immediate services in the community for those that are in crisis ages 13-24 from Girdwood to Chugiak. This may include going to hospitals, schools, or elsewhere in the community. Support individuals with connections to community resources such as employment, housing, education, and outside community activities that promote recovery. They will coach their peers around how to independently identify needs and access resources. In addition, peer specialists advocate for their peers in treatment setting and within the community. Daily schedule to be aligned with hours of the Rapid Response phone. Monitoring and answering the Rapid Response phone that is shared with other Peer Supports that aligns with the hours of the Rapid Response. Calling those on the waitlist for VOA services to offer interim services. Participate in Transition to Independence Process (TIP) trainings and become competent in the model that will be utilized as the foundational structure of services. Participate in SBIRT trainings and become competent in the model to utilize with community members and local hospital institutions that will promote early screening/intervention and connection to services. Develop and maintain relationships with clients while maintaining healthy and professional boundaries, interacting with the client's in a manner conducive to their safety, dignity, privacy, and security. Work to motivate their peers through positive means, highlighting strengths and resources. PSS can facilitate change through goal setting, education, and skills building Responsible for maintaining no less than 20 hours per week of direct client services (15 billable and 5 non-billable activities). PSS will facilitate therapeutic behavioral health and case management services that assist and enhance one's recovery and integration into the community Complete timely documentation for each recovery service provided. All documentation is to comply with overseeing state or federal guidelines. Additional reports and request may be made from leadership team. Model and teach clients vital life skills that will aid in their success. Peer Support Specialist will be required to drive personal vehicle for client support and will be reimbursed accordingly. Ability to build rapport with clients and staff while maintaining professional boundaries Understanding of being trauma informed and cultural considerations such as race, ethnicity, language and other cultural considerations that could impact peer support work. Maintains client confidentiality and safeguards client information per 42 C.F.R. Part 2 and HIPAA privacy and security regulations. Other duties as assigned. Knowledge, Skills and Abilities Lived experience in addiction and recovery, and/or experience overcoming mental health and symptoms with a minimum of two years of sobriety/recovery of either and must be active in their own recovery by participating in practices that support self-care, health, and over-all well-being. If VOA Alumni, discharged from active client status for 1 year. High School Diploma or equivalent. Has qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire. Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I) Peer Support Specialist (PSS): The ability to self-identify as someone who has lived experience of recovery from mental illness and/or addiction. A current and valid driver's license Can qualify for VOA's automobile insurance and/or proof of vehicle insurance coverage Reliable transportation Excellent writing and communication skills Ability to work flexible hours (including days, evenings, weekend hours and Holidays.) Ability to safely transport clients in agency's vehicle if required. Ability to participate in recreational activities; such as hikes, and/or indoor/outdoor events with clients. Bilingual in Spanish preferred. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision; consistent sighting of clients. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Program Manager - TAY Outpatient Services Reports To: Director of Outpatient Services Direct Report(s): Clinical Supervisor, Wraparound Services Supervisor, other assigned staff Classification: Exempt; Salary; Full-Time Position Summary: The Program Manager - Transitional Aged Youth (TAY) Outpatient Services provides program-level leadership and management for VOA Alaska's outpatient services serving older adolescents and young adults. The Program Manager is responsible for day-to-day operations and performance of TAY outpatient services, including access and scheduling, clinic flow, staffing coverage, and coordination across clinical and wraparound services. The Program Manager directly supervises the TAY Clinical Supervisor and the Wraparound Services Supervisor (or equivalent roles assigned to TAY services) and works through them to support and hold accountable clinical and wraparound staff. The role focuses on creating an operational approach and environment that are developmentally appropriate for young adults, monitors program metrics specific to TAY services, and ensures alignment with organizational policies and regulatory and payer requirements. Responsibilities Provide daily leadership for TAY Outpatient Services so young adults experience timely, respectful, and developmentally appropriate services that support transition to adulthood. Oversee TAY program operations, including scheduling of individual and group services, clinic flow, coordination of telehealth or hybrid services, and other logistical needs that fit the schedules and responsibilities of young adults. Work to reduce no-shows and cancellations by developing and supporting scheduling and communication approaches that fit school, work, and other commitments common for young adults. Coordinate staffing and daily coverage by working through the TAY Clinical Supervisor and Wraparound Services Supervisor, ensuring adequate coverage and continuity of care for TAY clients. Directly supervise the TAY Clinical Supervisor and Wraparound Services Supervisor, provide regular check-ins and feedback, and hold them accountable for supervision, service quality, and alignment with program expectations and the model of care. Monitor program-level metrics for TAY services, including referral sources and volume, access and wait times, attendance and no-show rates, caseload mix, engagement and completion patterns, and TAY client feedback, and use this information with the Director and clinical leaders to guide improvement. Support implementation of grants and contracts within TAY services by understanding program requirements and deliverables, helping ensure accurate data collection and reporting, and aligning program workflows and priorities with funder expectations. Ensure that youth outpatient documentation is complete, timely, and accurate and that it adheres to payer requirements, ASAM criteria, CARF standards, and other applicable regulatory expectations. Ensure that TAY outpatient operations and staff practices comply with VOA Alaska policies, documentation standards, and regulatory and payer requirements, including Medicaid and any specialized contracts or grants. Support incident reporting, safety practices, and crisis response within TAY Outpatient Services in collaboration with the TAY Clinical Supervisor, Wraparound Supervisor, and other leaders, including ensuring appropriate documentation, communication, and follow-up. Collaborate with clinical and wraparound leaders to support consistent implementation of VOA Alaska's philosophy and model of care for transitional aged youth, including engagement, motivational work, skill-building, and transition planning. Support orientation and training for TAY staff from an operational perspective and reinforce expectations related to workflows, communication, transition-focused practices, and collaboration with adult-serving systems. Serve as an operational point of contact for TAY Outpatient Services with internal departments (Medical, Admissions/Access, Billing, QA/Compliance, HR, IT, Facilities) and external partners (colleges, workforce and vocational programs, housing and supportive services, adult behavioral health providers, and other community agencies). Participate in division and organizational meetings and workgroups as assigned and help implement changes and initiatives at the TAY outpatient program level. Skills Program operations - Manages daily TAY outpatient workflows, scheduling, clinic flow, and coordination of space and telehealth or hybrid services with attention to the needs and schedules of young adults. Supervision through leaders - Directly supervises the TAY Clinical Supervisor and Wraparound Services Supervisor and works through them to support and hold accountable clinical and wraparound staff. Young adult engagement and access - Understands the unique needs, barriers, and developmental tasks of transitional aged youth and shapes access, scheduling, and engagement strategies that fit this population. Trauma-informed, developmentally appropriate practice - Supports a trauma-informed, culturally responsive, and developmentally appropriate environment for older adolescents and young adults and reinforces these expectations with supervisors and staff. Communication and coordination - Communicates effectively with staff, TAY clients and their supports, internal departments, and external partners such as colleges, employers, housing agencies, and adult behavioral health providers; coordinates across teams and systems to support smooth operations and client experience. Qualifications Education - Bachelor's degree in behavioral health, social services, health administration, or a related field is required; an equivalent combination of education and extensive relevant work experience may be considered. A master's degree in a behavioral health field is preferred but not required. Experience - Extensive experience in behavioral health, youth and young adult-serving, or healthcare programs, typically at least three years, with outpatient or community-based services strongly preferred; one to two years in a lead, supervisory, or coordination role is preferred; experience working specifically with transitional aged youth or young adults is strongly preferred. Knowledge and other requirements - Familiarity with outpatient behavioral health operations and documentation standards and a basic understanding of payer requirements such as Medicaid is preferred; knowledge of systems that frequently interact with TAY (education, workforce, housing, adult behavioral health) is helpful; ability to pass all required background checks and clearances; commitment to trauma-informed, culturally responsive, and developmentally appropriate practice; ability to work a schedule that supports young adult access, which may include some early evening hours; valid driver's license and reliable transportation. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Description Member Service Representative's (MSR's) provide exceptional member service in an expedient, accurate and courteous manner via alternative service channels such as phone, email, and the CU1 mobile app. MSR's have a thorough knowledge and understanding of all credit union products and services and seek opportunities to provide members with new and underutilized products and services. They are responsible for meeting individual goals and department objectives. In all dealings with the public, members, and employee's responsibility or ownership is taken and timely follow up is done on pending issues. This position is open to a hybrid/remote work schedule after successful completion of a probationary period. Candidate's must reside in Alaska to be considered for this role. Pay Range: $20.03 - $27.94 ESSENTIAL JOB FUNCTIONS: Assists members by phone with a variety of transactions in an efficient, accurate, confidential and professional manner. Takes ownership of every member interaction, whether it requires a call back, extended research or assistance from other teams. Works independently and utilizes effective problem solving skills to resolve complex issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides. Referring situations outside authority level to the appropriate department. Meets or exceeds individual MSR KPI's (key performance indicators) and contributes to Member Service Center departmental goals. Provides member walk-throughs on technologies offered by the credit union such as ATM's, DocuSign, and Online Access, Mobile Deposit, Bill Pay, Mobile Wallet and other technologies utilized by the credit union. Reviews suspicious or unusual transactions and items. Approves transactions within defined authority levels. Uses outlined security procedures in conjunction with sound judgement to identify and deter potential fraudulent requests. Multi-tasks by working with multiple software programs concurrently to accurately complete requests, while simultaneously communicating with members. Remains up to date and educated on products, services and marketing promotions to best match the members needs with the credit unions offerings. SENIOR MEMBER SERVICE REPRESENTATIVE: In addition to the foundational behaviors of MSR, the Senior Member Service Representative will: Provide support in the research and resolution of escalated member issues. Have more advanced authority to issue transaction overrides and expire warnings. Update and maintain all member documentation according to procedure. Respond to member emails through the Secure Message Center. They demonstrate strong leadership skills and lead by example in the areas of member service, risk management, and the overall employee experience. Meets or exceeds Senior MSR KPI's and contributes to Member Service Center departmental goals. ADDITIONAL REQUIREMENTS: Assists department manager and assistant manager on other service tasks performed in the Member Service Center. Meets the current standards as established for the department in the completion of all assigned duties. Performs other duties as assigned. QUALIFICATIONS: MSR Must be a high school graduate or equivalent, with a minimum of six months of financial institution experience or previous call center experience required. Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members. A professional appearance is required. Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs. Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast paced environment. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). SENIOR MSR Must meet all requirements of the MSR position and have a minimum of one-year financial institution experience; strong call center experience or equivalent transferrable skills is required. Must possess exceptional communication skills through telephone or written mediums. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.

Mental Health Clinician Reports to: Clinical Supervisor - Rapid Response Classification: Exempt; Salary: Full-Time The Rapid Response Mental Health Clinician is responsible for providing clinical services and engagement avenues to care by promoting developmentally appropriate and interactive activities that promote wellness. The Mental Health Clinician plans, promotes and facilitates experiential therapy activities that are accessible to eligible youth before and during the onset of clinical treatment services, in alignment with the Alternative Peer Group Model. This position is a critical component to the Volunteers of America Alaska (VOA) service delivery system and includes involvement with many community stakeholders who serve youth and young adults from 13-24 years of age and their families. VOA is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families, youth and young adults during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Conduct crisis interventions, assessments, treatment plans, case management, individual therapy, group therapy and safety planning activities for youth and young adults. Provide ongoing clinical support services for individuals with serious mental illness, substance misuse, and/or co-occurring disorders. Provide therapeutic services in the outpatient clinic, home-based, school settings and other community settings. Ensure experiential activities are trauma-informed, culturally responsive, and engaging in a way that meaningfully reduces barriers to accessing care. Responsible for maintaining no less than 20 hours per week of direct client services (10 billable and 10 non-billable activities). Effectively work as a part of an interdisciplinary team to coordinate critical services for youth/young adults and their families. Daily Schedule to be aligned with hours of Rapid Response Phone Work closely with the Clinical Supervisor to develop service activities and initiatives that are aligned with the Alternate Peer Model and same day services. Complete service documentation in accordance to Medicaid, CARF, Division of Public Health, and Division of Behavioral Health regulations and standards and agency policy and procedures. Prioritize client safety and program integrity. Maintains client confidentiality and safeguards client information per 42 C.F.R. part 2 and HIPAA privacy and security regulations. Complete all assigned duties in accordance with timelines established by immediate supervisor. Knowledge, Skills, and Abilities Required: Master's Degree in a counseling, psychology, social work or a related field Preferred: Licensed professionals (LCSW, LPC, PhD, PsyD) Three years of experience preferred working with youth/young adults experiencing behavioral health and/or substance misuse complications and conditions that have impacted the quality of their life. Proven ability to work with diverse community groups; with a focus on providing culturally competent services, knowledge of diverse values and belief systems, ability to provide culturally appropriate and individualized treatment services. Strong computer literacy skills Ability to make sound decisions based on information available. Excellent writing and communication skills Ability to work independently. Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of substance use and mental health disorders. Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. Demonstrates a solution focused attitude and is a good team player. Ability to work flexible hours, including days, evenings, and some weekend hours. Ability to travel if required (must have own transportation).Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work from home/In office combination: Includes structured workdays with consistent days and times. Must be available/reachable and hooked in to the VOAAK phone/ IT system and must be reachable via telephone and email during available work hours. Must have a private work area for conducting telehealth services at home. Remote work: This position will include various off-site locations, work in the community. Ability to work independently is vital to the success of this position while managing workflow and own client contact/scheduling. While performing the duties of this job the employee is frequently required to sit, use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift to 25 pounds. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Description The Data Engineer plays a key role in developing robust data pipelines, managing cloud data warehousing solutions, and delivering impactful analytical solutions to support the credit union's data initiatives. Their expertise is in data modeling, ETL processes, and data integration which will contribute to the creation of scalable and efficient data architecture. This individual must have excellent analytical and problem-solving skills, strong leadership and communications skills, and a deep understanding of statistical and data analysis tools. This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $85,219/yr. - $139,941/yr. ESSENTIAL JOB FUNCTIONS: ETL Pipeline Development: Develop and optimize Extract, Transform, Load (ETL) pipelines in the cloud environment, ensuring efficient and accurate data processing. Data Collection and Analysis: Work with the team to collect, clean, and organize data from various sources. Use statistical and data analysis tools to extract insights and identify trends. Data Visualization: Collaborate with departments to understand data requirements and develop visually compelling and insightful data visualizations using tools such as Tableau, Power BI or similar. Business Intelligence and Reporting: Develop and implement dashboards, reports, and presentations to communicate data insights and findings to senior management and stakeholders. Identify means to automate manual reporting that is used for purposes of decision-making, regulatory requirements, or Board presentation. Data Quality Assurance: Ensure that data is accurate, complete, and consistent by implementing data quality checks and procedures. Data Privacy and Security: Ensure that data privacy and security policies and procedures are in place and followed. Communication Skills: Strong communication skills to effectively collaborate with cross-functional teams, articulate technical concepts to non-technical stakeholders, and influence decision-making process. Business Acumen: Emphasize a deeper understanding of business goals and objectives, with the ability to align data engineering initiatives with broader organizational strategies. ADDITIONAL RESPONSIBILITIES: Experience building and maintaining ETL processes and data integrations. Experience in managing all stages of the development lifecycle, including planning, requirements gathering, designing, developing, documenting, testing, training, deployment, governance, security, and support. Thorough understanding of how to interpret business needs and translate into solutions. Demonstrates support for the corporate mission, vision and values. Maintains a positive working relationship with department personnel, including management, supervisory and all other employees. Meet the current standards as established for the department in the completion of all assigned duties. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Perform other duties as assigned. QUALIFICATIONS: Minimum Qualifications: A degree in a related field, such as statistics, mathematics, computer science, or data science or equivalent experience in the industry. Minimum 5-7 years of experience in data analytics or related field. Strong proficiency in advanced SQL, Python or other relevant programming languages. Expertise with databases and connectors like Microsoft SQL, MySQL, Snowflake, Azure data warehousing, AWS data warehousing, Databricks, any other vendor specific data warehouse/lakehouse. Experience with data modeling, schema design, and optimization techniques for data storage and retrieval. Familiarity with big data technologies (e.g. Spark) and serverless computing. Demonstrated proficiency in visual data analytics and business intelligence tools, such as PowerBI, Tableau, or Domo. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

IT Manager Reports To: COO Direct Report(s): Contractors, as needed The IT Manager will be a strategic and tactical leader responsible for all aspects of VOA Alaska's technology infrastructure and IT department. This hands-on role requires expertise in cybersecurity, on-premise and cloud infrastructure, communications systems, Electronic Health Records (EHR), and Microsoft 365 ecosystem management. The IT Manager will ensure the security, efficiency, and reliability of all technology systems supporting the agency's mission and programs. Job Responsibilities Lead the design, implementation, and maintenance of on-premise and cloud-based IT infrastructure supporting VOA Alaska programs and operations. Develop and enforce cybersecurity policies and practices to safeguard agency data and technology assets, including compliance with relevant regulations for healthcare and nonprofit sectors. Oversee management and support of the EHR system, ensuring optimum performance, security, and user training. Oversee programming and Manage Microsoft 365 environment, including user administration, security configurations, and integration with other productivity tools. Coordinate IT communications systems, enabling reliable, secure voice, video, and data communications for hybrid work arrangements. Provide hands-on support and leadership to the IT team including supervision, training, and performance management. Work collaboratively with leadership and other departments to align IT initiatives with organizational goals and priorities. Manage IT project planning, budgets, vendor relationships, and technology procurement. Promote a culture of continuous improvement, innovation, and user-focused service within the IT department. Skills and Competencies Strong understanding of CARF, HIPAA, 42 CFR Part 2, and Medicaid requirements. Expertise in policy development, recordkeeping, compliance auditing, and risk management. Excellent written and verbal communication skills, with the ability to convey complex regulatory information clearly. Strong analytical and organizational abilities with meticulous attention to detail. Proven ability to lead through collaboration and influence across teams. High ethical standards, confidentiality, and sound judgment. Qualifications Bachelor's degree in healthcare administration, business, or related field (equivalent experience may be substituted in lieu of education). 3-5 years of experience in compliance, quality, or risk management within healthcare, behavioral health, or human services. Demonstrated experience in policy management, compliance auditing, and corrective action planning. Familiarity with CARF accreditation and regulatory frameworks strongly preferred. Proficiency with Microsoft Office 365, Relias, and electronic health record (EHR) systems. Ability to work independently, prioritize effectively, and model ethical leadership. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential responsibilities and requirements of this position. However, this position description in no way states or implies that these are the only duties an incumbent may be required to perform. The omission of specific functions or responsibilities does not exclude them from the position if the work is similar, related or can be considered essential to this position.

We're seeking an experienced Enterprise Infrastructure Engineer to help lead and support the core technology that powers our organization. The selected candidate will configure, maintain, and troubleshoot our enterprise infrastructure to ensure optimal performance, availability, and security. They will provide guidance to junior staff, assist with the evaluation of new technologies, and play a key role in enterprise-level projects and roadmap planning. The Engineer will also approve infrastructure changes, enforce technology policies, and serve as a main point of contact during critical technology events. This position collaborates regularly across departments and works closely with vendors and support teams to ensure our systems remain secure, scalable, and aligned with Credit Union 1's goals and mission. This position is based out of our Anchorage Headquarters (1941 Abbott Rd.) and is open to a Hybrid work schedule. Pay range: $93,946/yr. - $145,656/yr. ESSENTIAL JOB FUNCTIONS Install and configure enterprise software and hardware. Support, troubleshoot, and maintain enterprise infrastructure to include, but not limited to routers, switches, firewalls, proxy servers, encryption devices, intrusion prevention systems, firewalls, WAN optimization appliances, monitoring systems. Ensure disaster recovery and business resumption plans are cumulative, current, and feasible. Periodically validate and document the testing of contingency plans. Ensure security through access controls, backups, and configuration. Upgrade systems with new releases and models; take ownership for security patch management of infrastructure software and hardware Develop expertise to train staff on new technologies. Develop technical documentation, manuals, and network diagrams for systems and software support. Document initiatives using approved Change Management procedures. Document and provide sustainable training on the configuration, maintenance, and daily operation of enterprise infrastructure. ADDITIONAL RESPONSIBILITIES: Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values. Meets the current standards established for the department or branch in the completion of all assigned duties. Perform other duties as assigned QUALIFICATIONS: Bachelor's degree in computer science or related field, professional certification (CCIE, Palo Alto, MCSE, etc.), and 2-years demonstrated experience designing, implementing, and supporting enterprise infrastructure. Experience in lieu of education will be considered. Demonstrate physical and logical network infrastructure support and design Prior experience with network performance and capacity planning. Prior experience with network wiring topology support and design. Switching, routing, and VoIP technologies. Working knowledge with Computer based operating systems including desktop and server OR products (i.e. Microsoft, Linux, etc.). Organizational and follow-up skills required for tracking issues and resolution. Must have good written and verbal communication skills and the ability to deal effectively with credit union personnel at all levels as well as outside entities. Must be able to work independently. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Job Description We're looking for a Member Assistance Representative - Active to join our team and support our member's through respectful and results-driven collection efforts. In this role, the selected candidate will actively collect on delinquent consumer accounts, set up and monitor payment plans, and maintain accurate, timely records. The ideal candidate has at least one year of experience in a collections role within a financial institution and is comfortable handling sensitive conversations with clarity, care, and confidence. This position is based out of our Anchorage Headquarters (1941 Abbott Rd.) and may be eligible for a hybrid work schedule after successful completion of a probationary period. Pay Range: $25.68/hr. - $39.61/hr. ESSENTIAL JOB FUNCTIONS: Evaluates delinquent accounts. Reviews and corrects possible errors in account balances. Maintains files of all accounts judged to be delinquent. Contacts members for a discussion of account status and attempts to conclude a repayment plan with regard to the member and the Credit Union. Ensures documentation of the conversation is entered into the computer system timely and accurately. Monitors repayments daily and takes appropriate action. Updates account information as to address, name changes, telephone number changes, etc., in a timely and accurate manner. Records payments, issues receipts and transfers funds as required to bring loan to a current status or negative shares to a positive balance. Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone. Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff. Cost-effectively skip traces and researches all delinquent accounts. Prepares accounts to be assigned for repossession after all attempts to cure delinquency have been exhausted. Recommends accounts for legal actions as needed. Recommends accounts for charge off timely. Prepares and sends required forms to members to assist in curing delinquencies. Completes loan applications and worksheets for loan rewrites as needed. ADDITIONAL RESPONSIBILITIES: Communicates all potential problems to the Member Assistance Senior Staff in a timely manner. Meets the current standards as established for the department in the completion of all assigned duties. Evaluates overdrawn accounts as necessary. Reviews and corrects possible errors in account balances. Completes requirements for MAR II within 18 months of start date Performs other duties as assigned. QUALIFICATIONS: High school graduate or equivalent. At least one year collections experience in a financial institution is required. Knowledge of credit union services and operations is desirable. Must have excellent written and oral communication skills. Basic knowledge of the laws governing collection of delinquent debts is preferred. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com

Clinical Supervisor of Youth Outpatient Reports To: Program Manager of Youth Outpatient Direct Reports : Chemical Dependency Counselors, Mental Health Clinicians, Interns as assigned Classification: Exempt; Salary; Full-Time Overview The Clinical Supervisor of Youth Outpatient supports the overall clinical program functioning and integrity of clinical services offered. Expectations regarding the quantity of work are outlined in essential functions, duties, and responsibilities. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Program and Quality Assurance The Clinical Supervisor of Youth Outpatient coordinates training and monitors quality assurance through clinical services by ensuring standard practices and documentation is adhered to by governing body standards. Assists in the development of the program, program goals, and reviews program performance. Implements and maintains Division of Behavioral Health, CARF, Medicaid, and the Division of Public Health standards and regulations. Is an active member of the quality assurance committee, Coordinates clinical programming with the Program Director, agency Consulting Psychologist and Vice President of Treatment Services. Training Develops and implements a training plan for supervised staff. Provides in-service training as scheduled. Provides a thorough orientation and continued training for new clinical staff. Works with clinical staff to achieve Qualified Addiction Professional certification. Supervision Responsible for orientation, training, and supervision of clinical and other assigned staff. Provides feedback to supervisees, both verbally and through written performance evaluations. Identifies areas for continued growth and develops skill development activities and training plans to meet these needs. Maintains and implements agency policy and procedures. Clinical Demonstrates and models advanced clinical skills in the areas of biopsychosocial assessments, group facilitation, individual counseling, crisis intervention and management, in addition to case management services. Competent in reviewing clinical evaluations and monitoring counselor/clinician caseload capacity to ensure transition to caseloads are seamless and conducive to quality client care. Coordinates clinical services with the Program Director, VP of Treatment Services and Consulting Psychologist. Responsible for and monitors the clinical relevance and quality of interventions, treatment planning, groups and other therapeutic activities. Reviews client reports, treatment plan and treatment plan reviews to ensure their timeliness and accuracy. Coordinates psychiatric services/appointments and communicates with contracted Psychiatrist. Can carry a small caseload and facilitate group therapy and/or assessments to maintain pulse on clinical services and effectiveness of delivery of services, provides assessment services on a weekly basis. The Clinical Supervisor of Integrated Services is responsible for arranging and coordinating clinical coverage daily when changes occur. External Relations Assists in the development and maintenance of the effective relationships with referents and allied agencies. Participates in local networks as assigned. Takes advantage of and develops opportunities to increase agency profile. Participates in public relations activities as assigned. Other Duties Assures the maintenance of client confidentiality and the safeguarding of client information as per Regulations. Performs other duties as assigned or indicated. Expected to complete all assigned duties in accordance with timelines established by immediate supervisor. Knowledge, Skills and Abilities Master's degree in counseling or related field Two years of experience, with at least one year in substance abuse filed working with adolescents. Excellent writing and communication skills. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of substance use and mental health disorders. Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Demonstrates a solution focused attitude and is a good team player. Ability to work flexible hours, including days, evenings, and some weekend hours. Ability to travel if required (must have own transportation) Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. Work from home/In office combination : Includes structured workdays with consistent days and times. Must be available/reachable and connected into the VOA AK phone/ IT system and must be reachable via telephone and email during available work hours. Must have a private work area for conducting telehealth services. Remote work: This position will include various off-site locations, work in the community. Ability to work independently is vital to the success of this position while managing workflow and own client contact/scheduling. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Job Description The Member Service Officer is a trusted guide helping members achieve their financial goals. They create meaningful connections by providing accurate, courteous, and solution-oriented service in every interaction. With a strong knowledge of our products and services, the MSO identifies and recommends the best financial solutions for each member. They also play a critical role in supporting loan and deposit operations, maintaining compliance, and ensuring members feel valued and supported every step of the way. Responsible for assisting members with a sense of urgency and priority demonstrating responsibility and ownership of all requests and pending issues. This position is located at our South Branch (8935 Old Seward Hwy.) Pay Range: $24.18/hr. - $35.20/hr. ESSENTIAL JOB FUNCTIONS: Serve with Purpose Deliver excellent member service in every interaction, both in-person and by phone. Demonstrate urgency and ownership when handling member requests, ensuring efficient, accurate support. Collaborate with branch leadership and peers to strengthen service and leadership skills. Support Member Solutions & Transactions Assist members in opening, maintaining, and closing accounts while identifying needs and recommending suitable products. Review and approve transactions within authority, ensuring compliance and risk awareness. Exercise sound judgment and follow defined procedures for flags, overrides, and unusual transactions. Update and maintain all necessary paperwork with regard to member accounts, including member service agreements, account maintenance, certificates and any other paperwork generated by member transactions. Update member information and post deposits/payments. Able to provide members with account history information and explanations of dividend interest calculations and loan payment amortization. Lending Excellence Handle all phases of loan origination, interviewing, processing and obtaining all necessary documentation to complete a loan package. Prepare and process all documents and proceeds for approved loans, maintaining all loan documents through closing in an orderly, accurate manner. Guide members through the loan process with clarity and care, making their experience smooth and stress-free. Branch Operations & Support Assist in maintaining a secure, organized, and welcoming branch environment. Assist in the maintenance, security and safety of the branch. Follows the procedures for opening and closing the branch. Provide notary services as needed. Help complete daily tasks, uphold operational standards, and contribute to the overall success of the branch. ADDITIONAL REQUIREMENTS: Stay knowledgeable about CU1 products, services, promotions, and policies. Work efficiently to reduce member wait times and improve service flow. Communicate clearly, professionally, and proactively across all member channels. Represent the Credit Union 1 brand with a positive attitude, professionalism, and a member-first mindset. Maintain a neat and professional appearance in alignment with Credit Union 1's appearance and dress code policy. QUALIFICATIONS: High school diploma or equivalent. Minimum of six months in financial services, retail, or customer service strongly preferred. Consumer loan experience is preferred. Strong communication skills with the ability to connect across a variety of platforms and situations. Ability to remain composed and helpful when resolving complex or challenging member issues. A proactive, problem-solving approach and a commitment to continuous learning. Organized and detail-oriented with the ability to balance multiple tasks and deadlines. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com