Member Service Specialist jobs at Alaska USA

- 11 jobs

Member Service Representative (Call Center)
Credit Union 1 4.0
Anchorage, AK jobs
Job Description Member Service Representative's (MSR's) provide exceptional member service in an expedient, accurate and courteous manner via alternative service channels such as phone, email, and the CU1 mobile app. MSR's have a thorough knowledge and understanding of all credit union products and services and seek opportunities to provide members with new and underutilized products and services. They are responsible for meeting individual goals and department objectives. In all dealings with the public, members, and employee's responsibility or ownership is taken and timely follow up is done on pending issues. This position is open to a hybrid/remote work schedule after successful completion of a probationary period. Candidate's must reside in Alaska to be considered for this role. Pay Range: $20.03 - $27.94 ESSENTIAL JOB FUNCTIONS: Assists members by phone with a variety of transactions in an efficient, accurate, confidential and professional manner. Takes ownership of every member interaction, whether it requires a call back, extended research or assistance from other teams. Works independently and utilizes effective problem solving skills to resolve complex issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides. Referring situations outside authority level to the appropriate department. Meets or exceeds individual MSR KPI's (key performance indicators) and contributes to Member Service Center departmental goals. Provides member walk-throughs on technologies offered by the credit union such as ATM's, DocuSign, and Online Access, Mobile Deposit, Bill Pay, Mobile Wallet and other technologies utilized by the credit union. Reviews suspicious or unusual transactions and items. Approves transactions within defined authority levels. Uses outlined security procedures in conjunction with sound judgement to identify and deter potential fraudulent requests. Multi-tasks by working with multiple software programs concurrently to accurately complete requests, while simultaneously communicating with members. Remains up to date and educated on products, services and marketing promotions to best match the members needs with the credit unions offerings. SENIOR MEMBER SERVICE REPRESENTATIVE: In addition to the foundational behaviors of MSR, the Senior Member Service Representative will: Provide support in the research and resolution of escalated member issues. Have more advanced authority to issue transaction overrides and expire warnings. Update and maintain all member documentation according to procedure. Respond to member emails through the Secure Message Center. They demonstrate strong leadership skills and lead by example in the areas of member service, risk management, and the overall employee experience. Meets or exceeds Senior MSR KPI's and contributes to Member Service Center departmental goals. ADDITIONAL REQUIREMENTS: Assists department manager and assistant manager on other service tasks performed in the Member Service Center. Meets the current standards as established for the department in the completion of all assigned duties. Performs other duties as assigned. QUALIFICATIONS: MSR Must be a high school graduate or equivalent, with a minimum of six months of financial institution experience or previous call center experience required. Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members. A professional appearance is required. Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs. Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast paced environment. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). SENIOR MSR Must meet all requirements of the MSR position and have a minimum of one-year financial institution experience; strong call center experience or equivalent transferrable skills is required. Must possess exceptional communication skills through telephone or written mediums. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.
$20-27.9 hourly 25d ago
Financial Services Representative II or Senior (Italy)
Global Credit Union 3.6
Anchorage, AK jobs
Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service and loan activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Process consumer loan applications and loan closings according to credit union policies, the Equal Credit Opportunity Act, and the Fair Credit Reporting Act. Enhance member experience by uncovering and recommending additional lending opportunities and ancillary loan products. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds. Tenure: Financial Services Representative II, Category 14, requires six months tenure in the Financial Services Representative I, Category 15 position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $20.31 - $29.25 hourly Financial Services Representative II (Category 14): $21.94 - $32.03 hourly Senior Financial Services Representative (Category 13): $23.69 - $35.28 hourly Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer GDPR Privacy Notice
$20.3-29.3 hourly Auto-Apply 60d+ ago
Telecom Order Specialist
John Staurulakis (Jsitel.com 3.3
Anchorage, AK jobs
Job DescriptionDescriptionIBEW Represented Company JSI invites you to join our team as a Telecom Ordering Specialist on our team in Anchorage, AK where you'll play a critical role about accuracy, process, and detail work. You'll be supporting order entry for telecom carriers (AT&T, Verizon, Frontier, etc.). The work is not glamorous, but it is important - mistakes can cause delays or rejections. Some people love this kind of structured work because it's clear, repeatable, and rewarding when you get it right. in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. Key Responsibilities Copying data from an example form into a new form, changing only what's different (like location, circuit ID, or quantity). Reviewing a spreadsheet row with 20-30 fields and making sure nothing important is blank. Sending a short clarification message when something is missing (e.g., “Can you confirm this code for this order?”). Working quietly and independently, with Google Sheets open on one screen and a carrier portal open on another. Skills, Knowledge and ExpertiseRequired Qualifications: High School diploma is required. Experience with administrative tasks. Experience with data entry. Preferred Qualifications: Experience with Microsoft Office. Benefits Competitive Wages: starting at $29.44 an hour. This is an IBEW Union represented position (Union Dues Apply), which includes AMAZING BENEFITS, such as life, health, dental, vision and pension with the majority 100% employer-paid coverage (some deductibles apply). You can earn up to 56 hours of sick time. Union role with no paid holidays or vacation.
$29.4 hourly 13d ago
Credit Card Support Representative
First National Bank Alaska 4.1
Anchorage, AK jobs
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We are seeking a Customer Service Professional to Join our Credit Card Support Team! Our Product Support Technicians are the Customer Support Representatives that act as liaisons between our customers, software staff and vendors to support customer needs and processing systems. We are now hiring representatives. It is very customer service focused; if you have customer service experience, enjoy it, and an ability to understand technology this could be the role for you. Salary: Product Support Technician I - $19.00/hour minimum Salary: Product Support Technician II - $25.15/hour minimum Job/salary offer would be commensurate with experience. Schedule: Monday-Friday, 8:00am-5:00pm GENERAL PURPOSE SUMMARY Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Provides technical support for purchased and internally developed bank processing systems. * Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs. * Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor. * Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications. * Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS * Stay up to date on relevant laws and regulations and complete all compliance training on time. * Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. * Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Product Support Technician I Minimum: Two years banking or customer service. Familiarity with banking data and processes. Preferred: Familiarity with banking (FNBA) products and processing environment. Product Support Technician II Minimum: Bachelor's degree in business, technology or related field and one year banking experience relevant to the functions of the assigned unit; or three years' banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes. Preferred: Customer service experience. SKILLS and ABILITIES: Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. REASONING SKILLS: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
$19-25.2 hourly 33d ago
Member Service Center Specialist I, II, III, or Senior - AK
Global Credit Union 3.6
Fairbanks, AK jobs
Reports To: Assistant Member Service Center Team Manager Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing. Duties and Responsibilities: Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. Develop and maintain a current in-depth knowledge of credit union services and policies. Receive and post, or accurately record and forward for processing, member account transactions and research requests. Perform assigned authority level responsibilities. Identify and offer products and services that would be beneficial to the member. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent. Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously. Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Member Service Center Specialist I (Category 16): $40,241 - $57,142 annually Member Service Center Specialist II (Category 15): $42,254 - $60,844 annually Member Service Center Specialist III (Category 14): $45,633 - $66,624 annually Senior Member Service Center Specialist (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
$49.3k-73.4k yearly Auto-Apply 60d+ ago
Financial Services Representative I, II, Senior
Global Credit Union 3.6
Kalifornsky, AK jobs
Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
$49.3k-73.4k yearly Auto-Apply 18d ago
Member Service Officer - South
Credit Union 1 4.0
Anchorage, AK jobs
Job Description The Member Service Officer is a trusted guide helping members achieve their financial goals. They create meaningful connections by providing accurate, courteous, and solution-oriented service in every interaction. With a strong knowledge of our products and services, the MSO identifies and recommends the best financial solutions for each member. They also play a critical role in supporting loan and deposit operations, maintaining compliance, and ensuring members feel valued and supported every step of the way. Responsible for assisting members with a sense of urgency and priority demonstrating responsibility and ownership of all requests and pending issues. This position is located at our South Branch (8935 Old Seward Hwy.) Pay Range: $24.18/hr. - $35.20/hr. ESSENTIAL JOB FUNCTIONS: Serve with Purpose Deliver excellent member service in every interaction, both in-person and by phone. Demonstrate urgency and ownership when handling member requests, ensuring efficient, accurate support. Collaborate with branch leadership and peers to strengthen service and leadership skills. Support Member Solutions & Transactions Assist members in opening, maintaining, and closing accounts while identifying needs and recommending suitable products. Review and approve transactions within authority, ensuring compliance and risk awareness. Exercise sound judgment and follow defined procedures for flags, overrides, and unusual transactions. Update and maintain all necessary paperwork with regard to member accounts, including member service agreements, account maintenance, certificates and any other paperwork generated by member transactions. Update member information and post deposits/payments. Able to provide members with account history information and explanations of dividend interest calculations and loan payment amortization. Lending Excellence Handle all phases of loan origination, interviewing, processing and obtaining all necessary documentation to complete a loan package. Prepare and process all documents and proceeds for approved loans, maintaining all loan documents through closing in an orderly, accurate manner. Guide members through the loan process with clarity and care, making their experience smooth and stress-free. Branch Operations & Support Assist in maintaining a secure, organized, and welcoming branch environment. Assist in the maintenance, security and safety of the branch. Follows the procedures for opening and closing the branch. Provide notary services as needed. Help complete daily tasks, uphold operational standards, and contribute to the overall success of the branch. ADDITIONAL REQUIREMENTS: Stay knowledgeable about CU1 products, services, promotions, and policies. Work efficiently to reduce member wait times and improve service flow. Communicate clearly, professionally, and proactively across all member channels. Represent the Credit Union 1 brand with a positive attitude, professionalism, and a member-first mindset. Maintain a neat and professional appearance in alignment with Credit Union 1's appearance and dress code policy. QUALIFICATIONS: High school diploma or equivalent. Minimum of six months in financial services, retail, or customer service strongly preferred. Consumer loan experience is preferred. Strong communication skills with the ability to connect across a variety of platforms and situations. Ability to remain composed and helpful when resolving complex or challenging member issues. A proactive, problem-solving approach and a commitment to continuous learning. Organized and detail-oriented with the ability to balance multiple tasks and deadlines. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com
$24.2-35.2 hourly 3d ago
Card Services Support Representative - ATM/Debit Cards
First National Bank Alaska 4.1
Anchorage, AK jobs
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We are seeking a Customer Service Professional to Join our ATM/Debit Card Support Team! Our Product Support Technicians are the Customer Support Representatives that act as liaisons between our customers, software staff and vendors to support customer needs and processing systems. We are now hiring representatives. It is very customer service focused; if you have customer service experience, enjoy it, and an ability to understand technology this could be the role for you. Salary: Product Support Technician I - $19.00/hour minimum Salary: Product Support Technician II - $25.15/hour minimum Job/salary offer would be commensurate with experience. Schedule: Monday-Friday, 8:00am-5:00pm GENERAL PURPOSE SUMMARY Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Provides technical support for purchased and internally developed bank processing systems. * Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs. * Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor. * Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications. * Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS * Stay up to date on relevant laws and regulations and complete all compliance training on time. * Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. * Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Two years banking or customer service. Familiarity with banking data and processes. Preferred: Familiarity with banking (FNBA) products and processing environment. SKILLS and ABILITIES: Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. REASONING SKILLS: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
$19-25.2 hourly 11d ago
Member Service Center Specialist I, II, III, or Senior - AK
Global Credit Union 3.6
Anchorage, AK jobs
Reports To: Assistant Member Service Center Team Manager Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing. Duties and Responsibilities: Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. Develop and maintain a current in-depth knowledge of credit union services and policies. Receive and post, or accurately record and forward for processing, member account transactions and research requests. Perform assigned authority level responsibilities. Identify and offer products and services that would be beneficial to the member. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent. Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously. Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Member Service Center Specialist I (Category 16): $19.35 - $27.47 hourly Member Service Center Specialist II (Category 15): $20.31 - $29.25 hourly Member Service Center Specialist III (Category 14): $21.94 - $32.03 hourly Senior Member Service Center Specialist (Category 13): $23.69 - $35.28 hourly Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
$23.7-35.3 hourly Auto-Apply 60d+ ago
Member Service Representative II
Advancial Federal Credit Union 3.6
Anchorage, AK jobs
Join Advancial Federal Credit Union as a and Member Service Representative II become a pivotal part of our mission to deliver exceptional customer service and innovative financial solutions to our members. We are proud to be recognized as a Best Company to Work For and a Best and Brightest Company nationally, which reflects our commitment to our employees and their careers. As a Member Service Representative II, you will serve as a vital liaison between our members and the Credit Union, ensuring that their daily financial needs are met efficiently. This position involves processing routine transactions, such as deposits, withdrawals, and loan payments, while also promoting a variety of credit union products and services. Key Responsibilities: Cross-sell a wide array of credit union products, including loan and deposit services. Accurately process member transactions, including cash handling and account management. Open new accounts and ensure compliance with policies regarding member eligibility and account procedures. Handle member inquiries and resolve any concerns with professionalism and care. Maintain accurate records and bank documentation, balancing cash drawers at the end of each shift. This exciting opportunity is based at our Anchorage Branch, and we look forward to welcoming a dedicated and motivated individual to our team! The salary range for this position is $22/hr. - $27/hr. and based on relevant experience. Requirements Qualifications: To excel in the role of Member Service Representative II, candidates should have: A high school diploma or equivalent. At least 6 months of related experience and/or training in a customer service or financial environment. Strong communication skills and a service-oriented approach. The ability to handle multiple tasks efficiently and maintain accuracy under pressure. Benefits EDUCATION and/or EXPERIENCE High School diploma or equivalent; and 6 months related experience and/or training. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks. Advancial Federal Credit Union is an Equal Opportunity Employer, including veterans and individuals with disabilities. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you'd like to view a copy of the company's affirmative action plan, please complete this form.
$22-27 hourly Auto-Apply 60d ago
Member Service Representative (Call Center)
Credit Union 1 4.0
Anchorage, AK jobs
Member Service Representative's (MSR's) provide exceptional member service in an expedient, accurate and courteous manner via alternative service channels such as phone, email, and the CU1 mobile app. MSR's have a thorough knowledge and understanding of all credit union products and services and seek opportunities to provide members with new and underutilized products and services. They are responsible for meeting individual goals and department objectives. In all dealings with the public, members, and employee's responsibility or ownership is taken and timely follow up is done on pending issues. This position is open to a hybrid/remote work schedule after successful completion of a probationary period. Candidate's must reside in Alaska to be considered for this role. Pay Range: $20.03 - $27.94 ESSENTIAL JOB FUNCTIONS: Assists members by phone with a variety of transactions in an efficient, accurate, confidential and professional manner. Takes ownership of every member interaction, whether it requires a call back, extended research or assistance from other teams. Works independently and utilizes effective problem solving skills to resolve complex issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides. Referring situations outside authority level to the appropriate department. Meets or exceeds individual MSR KPI's (key performance indicators) and contributes to Member Service Center departmental goals. Provides member walk-throughs on technologies offered by the credit union such as ATM's, DocuSign, and Online Access, Mobile Deposit, Bill Pay, Mobile Wallet and other technologies utilized by the credit union. Reviews suspicious or unusual transactions and items. Approves transactions within defined authority levels. Uses outlined security procedures in conjunction with sound judgement to identify and deter potential fraudulent requests. Multi-tasks by working with multiple software programs concurrently to accurately complete requests, while simultaneously communicating with members. Remains up to date and educated on products, services and marketing promotions to best match the members needs with the credit unions offerings. SENIOR MEMBER SERVICE REPRESENTATIVE: In addition to the foundational behaviors of MSR, the Senior Member Service Representative will: Provide support in the research and resolution of escalated member issues. Have more advanced authority to issue transaction overrides and expire warnings. Update and maintain all member documentation according to procedure. Respond to member emails through the Secure Message Center. They demonstrate strong leadership skills and lead by example in the areas of member service, risk management, and the overall employee experience. Meets or exceeds Senior MSR KPI's and contributes to Member Service Center departmental goals. ADDITIONAL REQUIREMENTS: Assists department manager and assistant manager on other service tasks performed in the Member Service Center. Meets the current standards as established for the department in the completion of all assigned duties. Performs other duties as assigned. QUALIFICATIONS: MSR Must be a high school graduate or equivalent, with a minimum of six months of financial institution experience or previous call center experience required. Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members. A professional appearance is required. Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs. Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast paced environment. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). SENIOR MSR Must meet all requirements of the MSR position and have a minimum of one-year financial institution experience; strong call center experience or equivalent transferrable skills is required. Must possess exceptional communication skills through telephone or written mediums. Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. Thank you for your interest in the opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.
$20-27.9 hourly 60d+ ago