Alertus Technologies jobs in Baltimore, MD

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers' installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service. This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. A Day in the Life: Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks Provide exceptional customer service via phone, email, and screen share tools Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy Provide guidance to customers on installing Alertus solutions Collect and analyze detailed information to categorize and document requests Proactively analyze recurring issues and create innovative solutions Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution Research open issues thoroughly and quickly address those issues toward an accurate resolution Required Skills: Strong problem-solving and analytical skills Excellent communication & interpersonal skills Familiarity with hardware, software, & network technologies Ability to work independently & as part of a team Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc. Strong customer service mindset Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS Ability to multitask & prioritize workload in a fast-paced, ever changing environment Basic knowledge of IT security principles and policies that impact network environments Experience in troubleshooting Windows systems Desired Skills: Understanding of Windows, Linux and MacOS Administration Ability to develop expertise in application support involving REST and API integrations Familiarity with Windows Workstation Deployment and Administration Experience with supporting web applications Education and Experience: Bachelor's Degree in Information Technology, Computer Science, or related field 0-2 years experience in a Technical Support positon Net+, Security+, or similar certification is a plus Alertus Career Advantages: Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionOur Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams.A Day in the Life: Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements. Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations. Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks. Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations. Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies Manage global regulatory compliance, testing, and accreditation management Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues. Required Skills: In-depth knowledge of relevant industry standards and regulations Experience collecting and investigating customer data for potential issues Ability to organize data to look for long term product trends Experience with Salesforce CRM or similar tool suite Excellent problem-solving skills and attention to detail Strong verbal and written communication skills Desired Skills: Some experience with companies designing electronic products and systems Experience holding a previous position on a quality team and/or familiarity with regulatory standards Experience with the application, documentation, and testing of administrative, technical, and physical security controls Experience leading small teams Education and Experience: Bachelor's degree in a Technology field or equivalent experience 5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry. Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus Security+, CSSP, or CISSP certification Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for hungry sales contributors to play a critical role in the growth of Alertus in our key verticals. The Sales Executive will report to the Sales Manager - High Power Audio and will be a key player in bringing our mission to life. In this role, you will work on the company's front lines, increasing product awareness and providing life-saving solutions to commercial organizations. This is a self-driven position where building strong relationships and converting qualified leads into business are keys to success. Our ideal candidate is someone who uses a customer-centric approach to create wins. Travel to our Baltimore HQ is required for onboarding, training, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters. A Day in the Life: Allocate a significant portion of your day engaging in salesforce activities, including qualifying leads, developing opportunities, scheduling demos, and closing deals. Conduct online and in-person demonstrations of the Alertus solution. Understand the customer's needs and help provide advanced Emergency Communication Systems to meet their requirements. Learn the “pains” of our customers and help them find solutions that fit within their budget. Develop a strong understanding of key influencers, decision-makers, and the target market. Become an expert in the Alertus solution and all of our product offerings. Establish a business plan focused on market expansion and engagement. Prospect and identify new opportunities to continuously grow your pipeline through direct and channel sales. Work closely with Sales Engineers and Sales Manager - HPA to continually fine-tune your skills and improve product knowledge. Utilize sales scripts while infusing your unique style and personality to customer engagements. Required Skills: Excellent Salesforce skills. You have developed good habits for logging activity, cleaning pipelines and accurately forecasting revenue. A good grasp of technology with a basic understanding of computer networking, IP technology, and electronics. Implementation of solution sales techniques focused on creating value and trust. Willingness to be coached as well as take initiative and act independently depending on the situation. Demonstrated ability to identify and sell to multiple buyers within an organization. Experience prospecting through phone driven initiatives, demoing through web applications, and closing deals through in-person presentations or meetings at the enterprise level. Hands-on experience using sales enablement tools like Salesforce, DiscoverOrg, and ZoomInfo. Ability to handle and overcome long-sales cycles. Desired Skills: An understanding of selling into communities, the Energy Sector, or the Federal Government. Experience selling IP based or Emergency Communication Systems. Multi-lingual and willingness to call into foreign markets. Education and Experience: Bachelor's degree or equivalent experience 3+ years of sales/business development experience preferably in IT or technology-based solutions Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling *Additional compensation consists of sales incentives including commissions and bonuses The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are seeking an experienced and hands-on Manager, Hardware Engineering to join our Product Development and Engineering division dedicated to developing, maintaining, and improving innovative life safety solutions. This role requires a balance of leadership and technical expertise, as the Manager, Hardware Engineering will not only guide and mentor a small team of engineers but also actively participate in the product development process.A Day in the Life: Work as a technical contributor while providing oversight to lead, mentor, and manage a small team of engineers to accomplish complex project design goals Design, prototype, and document these solutions which can be standalone elements or parts of larger systems Create necessary packages for transfer to Production and Implementations teams including bill(s) of materials, assembly instructions, test plans, and user documentation Work with QA to ensure product developments meet requirements and are ready to transition to Production team Provide high-level technical assistance to Sales team(s) for existing and legacy product(s) as necessary Required Skills: Experience with digital and analog design techniques including best practices for volume production repeatability and reliability Electrical design experience using schematic capture tools Experience with design of multilayer and controlled impedance PCBs Design experience with mixed voltage systems and various serial protocols Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues Working experience with embedded firmware development and repository systems Experience working with and leading small teams of various skill sets (hardware/firmware/QA) Understanding how to influence project outputs and timelines by proper ordering of task priority, understanding how parallel activities can be identified, and risk mitigation. Desired Skills: Experience designing products that work as part of larger systems Knowledge of network device operation and infrastructure Experience working with Industrial Designers to develop product enclosures Experience with low power design/battery-powered design/design to cost concepts Working knowledge of techniques to reduce EMI/ESD/Susceptibility issues. Some experience working with Contract Manufacturers and high volume assembly of electronic product Strong written and oral communication skills with understanding how to engage both technical and non-technical audiences Education and Experience: Bachelor's Degree in Electrical engineering or related field 8+ years of hands-on product and system design experience Proven experience in a management role within an engineering team Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAlertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations. Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers' critical communication strategy. A Day in the Life: Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus' many demo environments Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams Demonstrate Alertus' core products and services as assigned Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations Assist the Technical Writing Team in drafting and reviewing product documentation Participate in product training development and delivery to support Alertus employee professional development Assist with new product releases and events Required Skills: Basic understanding of application programming interfaces (APIs) and webhooks Ability to learn complex concepts and communicate them to technical and non-technical individuals Energy, passion, enthusiasm, and a positive attitude Exceptional organization, time management, and prioritization skills Unmatched verbal, written, and interpersonal communication skills Ability to become an expert assigned to Alertus products and services Education and Experience: BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field Academic or practical experience with Java and Python Demonstrated ability to articulate the value proposition of product functionalities Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. We are seeking a highly motivated and experienced Operations Manager to support our Director of Operations in overseeing various operational functions within our manufacturing and project management teams. The ideal candidate will be responsible for ensuring operations efficiency, driving quality standards, and managing project implementations while fostering a collaborative environment.A Day in the Life: Assign daily tasks and responsibilities to manufacturing and production teams. Conduct quality control inspections to maintain product standards. Assist in testing processes and troubleshooting operational issues as they arise. Control and monitor inventory levels, ensuring optimal stock availability. Oversee the shipping and receiving of materials, ensuring accuracy and efficiency in logistics. Support the implementation of all HPSA projects, ensuring timelines and objectives are met. Review and approve statements of work, work orders, installation scopes, and equipment purchases in collaborating with the Director. Supervise fieldwork, including installation, startup and final project delivery. Assist in the strategic planning of material purchasing to align with organizational goals. Review and approve purchase orders to ensure cost-effectiveness and quality sourcing. Supervise the sourcing of new vendors and contractors for both Alertus HQ and field project deployments. Supervise the quality control process for all products, ensuring adherence to industry standards. Analyze equipment failures and collaborate on strategies to improve overall equipment quality. Oversee the Return Merchandise Authorization (RMA) process, ensuring efficient handling of product returns. Other duties as assigned. Required Skills: Strong leadership and team management skills Knowledge of quality control standards and processes Familiary with project management methodologies and tools Effective communication and interpersonal skills Excellent problem-solving abilities and keen attention to detail Education and Experience: Bachelor's Degree in Engineering required. 4-6 years of experience in operations management, preferably in a manufacturing or project-based environment. Experience with CRM and/or ERP systems. Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionThe SDR Manager, reporting directly to the National Sales Director (NSD), will play a pivotal role in developing and scaling the SDR team. This position will act as a hands-on coach, providing training, and real-time feedback, while working alongside the SDRs to generate high-quality sales opportunities. The SDR Manager will help drive performance, support the professional growth of the team, and ensure the SDR team is aligned with our sales strategy and growth. This is an in-office position and requires reporting to our Baltimore HQ daily.A Day in the Life: Lead and mentor the SDR team, ensuring consistent performance and professional development. Provide real-time coaching on prospecting techniques, objection handling, and messaging. Manage existing accounts in opportunity stage or higher, ensuring continued development and growth. Independently generate new leads as time permits, contributing to the overall pipeline. Develop and deliver onboarding and ongoing training programs for new and existing SDRs. Work side by side with SDRs, making calls, sending emails, and refining outreach strategies. Monitor SDR activity in Salesforce and other sales engagement tools, ensuring quality and efficiency. Conduct daily call reviews and feedback sessions, reinforcing best practices. Ensure the team meets or exceeds weekly, monthly, and quarterly pipeline and meeting targets. Conduct one-on-one coaching sessions to improve individual performance. Identify high-potential SDRs and support their transition to Sales Executive or other internal opportunities. Partner with the VP of Sales to set team goals and optimize outbound strategies. Manage team KPIs, including call volume, meetings booked, and conversion rates. Create, document, and update SDR processes, outreach templates, and workflows. Work closely with Marketing to refine messaging and ensure alignment with lead generation efforts. Provide feedback on lead quality, target accounts, and prospecting strategies. Leverage tools like Salesforce, ZoomInfo, and LinkedIn Sales Navigator to enhance outreach efforts. Required Skills: Strong leadership skills with the ability to motivate and coach team members Excellent verbal and written communication skills, with experience making high-volume calls. Ability to analyze performance metrics and make data-driven improvements. Comfortable working five days a week in the office, fostering a high-energy sales culture. Experience with Salesforce, Outreach.io, ZoomInfo, and other sales engagement tools is a plus Education and Experience: Bachelor's Degree or equivalent experience Previous experience as an SDR with a proven track record of booking meetings and exceeding quotas Experience managing and developing high-performing SDR teams preferred Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling *Additional compensation consists of sales incentives including commissions and/or bonuses The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are currently looking for a talented Electrical Engineer to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. The Electrical Engineer will report to the VP, Product Development, and be a key player in bringing our mission to life. In this role, you will be responsible for developing, maintaining, and improving innovative life safety solutions. Our ideal candidate is an experienced, detail-oriented person used to working on a team and contributing to the project's ongoing success.A Day in the Life: Work with other engineers to develop embedded electronic solutions Design, prototype, and document these solutions, which can be standalone elements or parts of larger systems Create necessary packages for transfer to Production and Implementations teams, including bill(s) of materials, assembly instructions, test plans, and user documentation Work with QA to ensure product developments meet requirements and are ready to transition to Production team Provide high-level technical assistance to Sales team(s) for existing and legacy product(s) as necessary Required Skills: Experience with digital and analog design techniques, including best practices for volume production repeatability and reliability Electrical design experience using schematic capture tools Experience with design of multilayer and controlled impedance PCBs Design experience with mixed voltage systems and various serial protocols Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues Working experience with embedded firmware development and repository systems Desired Skills: Experience with LCD Display technologies Knowledge of network operation and infrastructure Some experience working with Industrial Designers to develop product packaging Experience with low power design/battery-powered design/design to cost concepts Working knowledge of techniques to reduce EMI/ESD/Susceptibility issues. Some experience working with Contract Manufacturers Strong written and oral communication skills with understanding how to engage both technical and non-technical audiences Education and Experience: 4-year degree in Electrical Engineering or related field. Equivalent experience will be considered 5-8 years of hands-on product and system design experience Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets. This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.A Day in the Life: Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets. Act as the day-to-day lead for customer implementations Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions Analyze customer usage, develop strategies for customer improvement that align with the customer's needs, and act on those plans to drive value independently or collaboratively with the team Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base Required Skills: Ability to travel to customer sites 20-30% of the time Knowledge in the fundamentals of servers, software, networking, and other data center technologies Experience implementing and troubleshooting hardware a plus Demonstrated experience in system deployment Ability to cultivate and nurture long-lasting relationships with customers A genuine curiosity for new and emerging technologies A strategic, innovative mindset Education and Experience: Bachelor's Degree in an IT-based field or equivalent work experience Certifications such as A+, Network+, and PMP a plus 2+ years of relevant experience Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. All your information will be kept confidential according to EEO guidelines. EEO/AA Employer M/F/D/V AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionReporting directly to the Director of Software Engineering & Chief Architect, the Manager of Software Development will be a key player in the product development lifecycle building bridges between the customer's product requirements and the product development team, and ensuring the end product meets user needs. In this role, you will be responsible for leading a talented team of developers who are responsible for handling Alertus' software solutions. This includes maintenance on legacy software, developing new software, new integrations, new apps, providing software update releases, and creating relevant documentation. The ideal candidate combines strong leadership experience with robust full-stack technical skills and the ability to manage multiple concurrent projects across cross-functional teams.A Day in the Life: Lead and manage a team of software developers, ensuring their professional growth and productivity Provide hands-on technical guidance in backend, frontend, and desktop development. Work closely with developers and testers to produce high-quality technical documentation, including release notes, specifications, and system diagrams. Collaborate on both short and long term product roadmaps, providing technical input, feasibility assessments, and resource planning. Assist in managing and coordinating major software releases, ensuring smooth deployments and cross-team alignment Coordinate testing plans and ensure proper QA coverage and software quality standards Work with business analysts to refine, validate, and develop detailed technical requirements. Manage development tasks and roadmaps using Confluence. Oversee multiple concurrent projects and cross-team dependencies, ensuring deadlines and quality benchmarks are met. Review, evaluate, and accept/reject idea requests and enhancement proposals. Develop a strong understanding of the emergency notification industry including competitor products, features, and capabilities. Required Skills: Experience with SDLC best practices, technical documentation, testing coordination, and structured release management. Demonstrated success managing multiple concurrent projects across cross-functional teams. Excellent leadership and time management skills Strong problem-solving and decision-making abilities Outstanding communication skills Experience with Source Control and visual project management tools (e.g. Confluence & Trello) Education and Experience: Bachelor's in Computer Science, Software Engineering, or related field At least five (5) years of leadership experience leading software development teams Proven experience in software development, with strong backend, frontend, and desktop development skills. Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a talented hardware engineer to make a meaningful impact to Alertus, its customers, and the mass emergency notification industry. The Hardware Engineer will report to the VP, Product Development, and will be a key player in bringing our mission to life. In this role, you will be responsible for developing, maintaining, and improving innovative life safety solutions. Our ideal candidate is an experienced, detail-oriented person used to working on a team and contributing to the ongoing success of the project.A Day in the Life: Work with other engineers to develop new embedded electronics and increase capabilities of legacy ones Design, prototype, and document new electronic components to be used standalone or as parts of larger systems Create necessary packages for transfer to Production and Implementations teams including bill(s) of materials, assembly instructions, test plans, and user documentation Work with QA to ensure product developments meet requirements and are ready to transition to Production team Provide high-level technical assistance to Sales team(s) for existing and legacy product(s) as necessary Required Skills: Experience with digital and analog design techniques including best practices for volume production repeatability and reliability Electrical design experience using schematic capture tools Design experience with mixed voltage systems and various serial protocols Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues Working experience with embedded firmware development and repository systems Design experience with mixed voltage systems and various serial protocols Desired Skills: Embedded WiFi knowledge/experience Knowledge of network operation and infrastructure Some experience working with mechanical design to develop electronic housings Experience with low power design/battery powered design/design to cost concepts Working knowledge of techniques to reduce EMI/ESD/Susceptibility issues Strong written and oral communication skills with understanding how to engage both technical and non-technical audiences Education and Experience: Bachelor's degree in Electrical Engineering or related field 5-8 years of hands-on experience Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAlertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies' emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations. Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers' critical communication strategy. A Day in the Life: Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus' many demo environments Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams Demonstrate Alertus' core products and services as assigned Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations Assist the Technical Writing Team in drafting and reviewing product documentation Participate in product training development and delivery to support Alertus employee professional development Assist with new product releases and events Required Skills: Basic understanding of application programming interfaces (APIs) and webhooks Ability to learn complex concepts and communicate them to technical and non-technical individuals Energy, passion, enthusiasm, and a positive attitude Exceptional organization, time management, and prioritization skills Unmatched verbal, written, and interpersonal communication skills Ability to become an expert assigned to Alertus products and services Education and Experience: BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field Academic or practical experience with Java and Python Demonstrated ability to articulate the value proposition of product functionalities Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a dedicated and experienced sales leader to play a critical role in the growth of Alertus solution in the Healthcare market. This role will report to the VP, National Accounts and is responsible for the entire sales life cycle from direct prospecting to a deployed customer in an assigned market. This is a strategic, long-term position where building strong relationships will be key to success in this role. Travel to our Baltimore HQ is required for onboarding, training, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.A Day in the Life: Allocate a significant portion of your day engaging in salesforce activities, including qualifying leads, developing opportunities, scheduling demos, and closing deals. Conduct online and in-person presentations to key stakeholders and decision-makers Understand the customer's needs and help provide advanced Emergency Communication Systems to meet their requirements. Learn the “pains” of our customers and help them find solutions that fit within their budget. Develop a strong understanding of key influencers, decision-makers, and the target market Become an expert in the Alertus solution and all of our product offerings Establish a business plan focused on market expansion and engagement Prospect and identify new opportunities to continuously grow your pipeline through direct and channel sales. Drive end-user sales and renewals with a focus on net new business development Engage existing customers through their 12-month service contract making sure they see value in the Alertus solution which, in turn, leads to customer retention Understand, overcome, and innovate new methods to proactively combat common roadblocks within an assigned market Required Skills: Excellent Salesforce skills. You have developed good habits for logging activity, cleaning pipelines and accurately forecasting revenue. A good grasp of technology with a basic understanding of computer networking, IP technology, and electronics. Implementation of solution sales techniques focused on creating value and trust. Willingness to be coached as well as take initiative and act independently depending on the situation. Demonstrated ability to identify and sell to multiple buyers within an organization. Experience prospecting through phone driven initiatives, demoing through web applications, and closing deals through in-person presentations or meetings at the enterprise level. Hands-on experience using sales enablement tools like Salesforce, DiscoverOrg, and ZoomInfo. Ability to handle and overcome long-sales cycles. Education and Experience: Bachelor's degree or equivalent experience 3+ years of sales/business development experience, preferably in IT or technology-based solutions Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling *Additional compensation consists of sales incentives including commissions and bonuses totaling $0-$85,000 annually The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers' installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service. Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. A Day in the Life: Answer incoming Support calls Research, analyze & resolve Alertus hardware & software issues escalated from lower-tiered support Support lower-tiered Support Analysts assisting customers via phone, email, and screen share Collaborate with Support Lead & colleagues to identify, diagnose, & resolve software or hardware issues Prioritize assigned cases & escalate to higher-tiered support or Support Lead as needed Support colleagues during testing, troubleshooting, and problem replication phases of product life cycles Provide guidance to customers on installing & configuring Alertus solutions Collect & analyze detailed information to categorize and document requests Create, review & update knowledge base articles for both internal and customer use Conduct Assurance Reviews with Alertus customers Leverage knowledge & experiences to grow the Alertus knowledge base Leverage skills in technical leadership / case management Required Skills: Flexibility to work different shifts Ability to participate in mandatory on-call rotation to maintain support coverage during nights, weekends, & company holidays Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc. Strong customer service mindset Strong analytical and critical thinking skills to diagnose root cause of issues Ability to work independently and as part of a team Proficient understanding of IT concepts including networking, databases and application architecture Strong understanding of networking concepts such as DNS, DHCP, HTTP(S), TLS/SSL Certificates Proficient in Root Cause & Server Log Analysis Ability to multitask & prioritize in a fast-paced, ever changing environment Understanding of IT Security Principles and Policies that impact network environments Experience with ticketing systems and remote support tools Desired Skills: Understanding of Windows, Linux and/or mac OS Administration Application Support involving REST and API integrations Windows Workstation Deployment and Administration skills Web Application support Cisco and/or Avaya VoIP solutions support Small electronics or IoT device support experience Windows Domain & Active Directory Services Scripting & Automation knowledge (Powershell, Python, etc.) Education and Experience: Bachelor's Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field A+, Net+, ITIL Foundation or similar certification(s) 4 - 7 years prior experience working in a technical help desk environment Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work HomeBuying Incentive Employee Referral Bonuses Flex Scheduling The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionOur Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams.A Day in the Life: Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements. Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations. Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks. Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations. Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies Manage global regulatory compliance, testing, and accreditation management Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues. Required Skills: In-depth knowledge of relevant industry standards and regulations Experience collecting and investigating customer data for potential issues Ability to organize data to look for long term product trends Experience with Salesforce CRM or similar tool suite Excellent problem-solving skills and attention to detail Strong verbal and written communication skills Desired Skills: Some experience with companies designing electronic products and systems Experience holding a previous position on a quality team and/or familiarity with regulatory standards Experience with the application, documentation, and testing of administrative, technical, and physical security controls Experience leading small teams Education and Experience: Bachelor's degree in a Technology field or equivalent experience 5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry. Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus Security+, CSSP, or CISSP certification Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Company DescriptionWhen minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base. Job DescriptionWe are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Sales Development Representative (SDR) will report to the SDR Manager and will be a key team player in bringing our mission to life. In this role, you will be responsible for lead generation, delivering the Alertus value proposition, and new customer acquisition. This role will put you on the front lines of the company increasing product awareness and helping provide our life-saving solutions to various target markets. Our ideal candidate is a fantastic communicator with an unmatched ability to overcome challenges.A Day in the Life: Use various methods (phone/email/etc.) to create interest in and schedule demonstrations for the Alertus solution. Communicate the Alertus value proposition in an effective and flawless manner in order to schedule demonstrations of Alertus solutions Identify new accounts, contacts, and business opportunities Own the prospecting life cycle from researching and profiling strategic accounts to scheduling demonstrations Adeptly overcome objections and drive prospective customers into the sales funnel Promote and market the Alertus solution through persistent outbound sales efforts Collaborate with Regional Sales Managers to create and maintain an effective territory plan Become a key individual contributor as well as a mentor to other members of the SDR team Required Skills: Energy, passion, enthusiasm, and a positive attitude A confident and fearless approach to cold, outbound calling Willingness to hop on the phone with new people every day to explain the Alertus value proposition Exceptional organizational, time management, and prioritization skills Unmatched verbal, written, and interpersonal communication skills Vision, drive, and determination to win through being coachable and resilient Education and Experience: Bachelor's degree or equivalent experience 1-2 years experience in a sales or customer service position Alertus Career Advantages: Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses *Additional compensation consists of sales incentives including commissions and bonuses The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets. This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.A Day in the Life: Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets. Act as the day-to-day lead for customer implementations Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions Analyze customer usage, develop strategies for customer improvement that align with the customer's needs, and act on those plans to drive value independently or collaboratively with the team Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base Required Skills: Ability to travel to customer sites 20-30% of the time Knowledge in the fundamentals of servers, software, networking, and other data center technologies Experience implementing and troubleshooting hardware a plus Demonstrated experience in system deployment Ability to cultivate and nurture long-lasting relationships with customers A genuine curiosity for new and emerging technologies A strategic, innovative mindset Education and Experience: Bachelor's Degree in an IT-based field or equivalent work experience Certifications such as A+, Network+, and PMP a plus 2+ years of relevant experience Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. All your information will be kept confidential according to EEO guidelines. EEO/AA Employer M/F/D/V AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionOur Quality Assurance (QA) team is on the search for a talented tester to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. The Associate Hardware QA Tester will work directly with the development team to understand hardware and firmware operation(s) and execute suitable test plans for product reliability. Our ideal candidate has keen attention to detail and the ability to catch errors and deficiencies in a critical life safety system.A Day in the Life: Execute test plans based upon product requirements Leverage issue-tracking software to maintain a list of known defects Perform functional, user experience, user acceptance, and performance testing for our suite of software and mobile products as assigned Identifies gaps in test procedures based on business requirements Clearly isolate, reproduce, and document bugs in pre-production and customer environments Conduct hands-on testing and troubleshooting, analysis of failure trends and root cause / corrective actions Work cross-departmentally to investigate, reproduce, and resolve customer reported issues Contribute towards process and product documentation and refinement as necessary Participate in design reviews and provide feedback on hardware architecture and implementation Perform hands-on testing of prototypes and production units Troubleshoot complex hardware and software problems Isolate the root cause of defects and work with engineering teams to resolve them Assist in building out new test environments and capabilities Required Skills: Excellent problem-solving skills Strong attention to detail Ability to document testing processes for use in technical manuals and/or product support site Ability to work effectively in a team environment and communicate clearly with both engineering and non-engineering teams Ability to troubleshoot complex hardware and software issues. Desired Skills: Scripting/coding experience with Python or PowerShell Basic understanding of electrical circuits Strong foundational understanding of IP connected devices Education and Experience: Bachelor's degree or equivalent experience Internship or academic project experience in hardware testing or electronics preferred Alertus Career Advantages: Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Company DescriptionAt Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. Job DescriptionWe are seeking an experienced and hands-on Manager, Hardware Engineering to join our Product Development and Engineering division dedicated to developing, maintaining, and improving innovative life safety solutions. This role requires a balance of leadership and technical expertise, as the Manager, Hardware Engineering will not only guide and mentor a small team of engineers but also actively participate in the product development process.A Day in the Life: Work as a technical contributor while providing oversight to lead, mentor, and manage a small team of engineers to accomplish complex project design goals Design, prototype, and document these solutions which can be standalone elements or parts of larger systems Create necessary packages for transfer to Production and Implementations teams including bill(s) of materials, assembly instructions, test plans, and user documentation Work with QA to ensure product developments meet requirements and are ready to transition to Production team Provide high-level technical assistance to Sales team(s) for existing and legacy product(s) as necessary Required Skills: Experience with digital and analog design techniques including best practices for volume production repeatability and reliability Electrical design experience using schematic capture tools Experience with design of multilayer and controlled impedance PCBs Design experience with mixed voltage systems and various serial protocols Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues Working experience with embedded firmware development and repository systems Experience working with and leading small teams of various skill sets (hardware/firmware/QA) Understanding how to influence project outputs and timelines by proper ordering of task priority, understanding how parallel activities can be identified, and risk mitigation. Desired Skills: Experience designing products that work as part of larger systems Knowledge of network device operation and infrastructure Experience working with Industrial Designers to develop product enclosures Experience with low power design/battery-powered design/design to cost concepts Working knowledge of techniques to reduce EMI/ESD/Susceptibility issues. Some experience working with Contract Manufacturers and high volume assembly of electronic product Strong written and oral communication skills with understanding how to engage both technical and non-technical audiences Education and Experience: Bachelor's Degree in Electrical engineering or related field 8+ years of hands-on product and system design experience Proven experience in a management role within an engineering team Alertus Career Advantages: Unlimited Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work Homebuying Incentive Program Employee Referral Bonuses Flex Scheduling Additional Information:All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP