To provide the fastest and most pleasant guestservice by performing the duties related to the front porch.
Preferred shift is 10am-6pm including weekends (15-20 hours a week)
Responsibilities
1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
2. Properly bags guests' orders to insure purchases are not damaged.
3. Works well with all co-workers and supervisors.
4. Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle.
5. Performs price checks.
6. Relay guest problems to supervisor.
7. Retrieves carts from parking lot.
8. Cleans front end, break room, rest rooms, lobby, parking lot, etc.
9. Cleans garbage and debris from carts and baskets.
10. Performs all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
4. Ability to stand for extended periods of time.
5. Ability to retrieve and push in shopping carts.
6. Ability to bend and lift to load customer orders into cars.
7. Effective communication and customer service skills.
#LI-AB2
#LI-KS1
$20k-27k yearly est. Auto-Apply 14d ago
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Guest Service Clerk PT
Lowes Foods 4.2
Johnsonville, SC jobs
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more!
To provide the fastest and most pleasant guestservice by performing the duties related to the front porch.
Pay starts at $13 / hour
Responsibilities:
1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
2. Properly bags guests' orders to insure purchases are not damaged.
3. Works well with all co-workers and supervisors.
4. Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle.
5. Performs price checks.
6. Relay guest problems to supervisor.
7. Retrieves carts from parking lot.
8. Cleans front end, break room, rest rooms, lobby, parking lot, etc.
9. Cleans garbage and debris from carts and baskets.
10. Performs all other duties as assigned by management.
Qualifications:
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
4. Ability to stand for extended periods of time.
5. Ability to retrieve and push in shopping carts.
6. Ability to bend and lift to load customer orders into cars.
7. Effective communication and customer service skills.
$13 hourly 1d ago
Guest Service Representative
Clipper Petroleum 3.8
Lula, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
Qualifications:
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Representative
Clipper Petroleum 3.8
Watkinsville, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Store Team Member - #676
Sheetz, Inc. 4.2
Durham, NC jobs
Additional $1.50/hr. for working 10pm-6am Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN! We call this role a 'team member' because that's what you're in for: a team culture where you'll find your people and have each other's backs.
Your day-to-day will be busy, but super rewarding, because you're in the business of making customers smile! Working together with the team, you'll engage customers with hospitality in all aspects of their Sheetz experience. With excellent communication skills and the ability to adapt to change, you'll thrive in this position.
And that's great newz, because this isn't just a 'job.' It can become a career as you grow your skillset by engaging in many facets of the store through sales, food preparation & customer service. The sky is the limit for your potential to grow within Sheetz.
You'll feel your value, every day because you'll be receiving competitive benefits & perkz for days. We are proud to offer our employees competitive salaries and PTO, 100% paid maternity and paternity leave, food & drink discounts, up to $5250 a year in tuition reimbursement, employee bonuses and more! So, you in?
RESPONSIBILITIES (other duties may be assigned)
* Welcome customers to our stores with top-tier customer service
* Make magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly manner
* Manage transactions at check-out, while keeping an eye on appropriate sales of restricted products
* Keep thingz clean in the store, kitchen, and dining areas
* Keep the goodz stocked throughout the store
QUALIFICATIONS
* The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds.
* Must be 16 years of age or older
ACCOMMODATIONS
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
$24k-28k yearly est. 7d ago
Guest Service Representative
Clipper Petroleum 3.8
Jefferson, GA jobs
The GuestService Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.
Qualifications
Education: Some high school or equivalent.
Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
Must pass background check and drug screen.
$21k-27k yearly est. 5d ago
Guest Services Associate
Earth Fare, Inc. 4.4
Asheville, NC jobs
Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Essential Duties & Responsibilities:
* Maintain a friendly and warm demeanor at all times.
* Obtain all necessary information when taking room reservations.
* Monitor all V.I.P. and special guest requests.
* Fully comprehend and execute all relevant phases of the front desk computer system.
* Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
* Be aware of all rate packages and promotions currently in effect.
* Be familiar with all in-house groups. Be aware of all black out and restricted dates.
* Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
* Process guest payments.
* Being a source of information to guests on various matters such as transport and restaurant advice.
* Explain all amenities to guests at check-in.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Answer all guest inquiries in a timely and professional nature.
* Adhere to Brand standards and company policies.
* Performs other duties as assigned.
$26k-31k yearly est. 31d ago
Guest Services Associate (Club)
Earth Fare, Inc. 4.4
Asheville, NC jobs
Front Desk Associate Responsibilities: We are looking for a pleasant Front Desk Associate to undertake all receptionist duties at our main entrance front desk. You will be the first and last "face" our members see as they arrive and leave, so it is essential to always acknowledge every member with a friendly greeting and farewell. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to multitask proficiently in a fast-paced environment and be able to work alone. A customer-oriented approach is required. The goal is to make members and guests feel like family because you are a part of this family atmosphere as well.
Additional Employee Benefits:
* Free Silver (Gym, Group Fitness, Yoga and Spin) individual membership.
* Upgrade to Gold or Platinum or add family at a discounted rate.
* 20% discount on apparel, snacks and drinks.
Responsibilities:
* Keep the front desk tidy and presentable with all necessary material (schedules, brochures, towels, etc.)
* Greet and welcome members/guests.
* Give farewell greetings as members/guests leave.
* Answer questions about events on property, schedules, reservations, etc.
* Answer all incoming calls and redirect them if necessary.
* Complete shift checklist.
* Multitask (greet, farewell, laundry, answer phones, make reservation, complete POS transactions, etc.)
* Check company email regularly.
* Be resourceful when needed.
* Make reservations for lap swimming, indoor and outdoor tennis.
* Check members/guest out for Golf.
* Register members for clinics, fitness events, swimming lessons, swim team, etc.
* Retain knowledge about member/non-member rates for reservations, clinics, fitness/swim events, etc.
* Retain and providing information for all policies, events, fees, and much more is critical in this position as you are usually the only person our members/guest interact with.
* Must be able to work independently and in a team setting.
$26k-31k yearly est. 1d ago
Guest Service Representative
Clipper Petroleum 3.8
York, SC jobs
The GuestService Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.
Qualifications
Education: Some high school or equivalent.
Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
Must pass background check and drug screen.
$21k-28k yearly est. 5d ago
Guest Service Representative
Clipper Petroleum 3.8
Gainesville, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
Qualifications:
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Representative
Clipper Petroleum 3.8
Gainesville, GA jobs
The GuestService Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.
Qualifications
Education: Some high school or equivalent.
Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
Must pass background check and drug screen.
$21k-27k yearly est. 5d ago
Guest Service Representative
Clipper Petroleum 3.8
Atlanta, GA jobs
The GuestService Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.
Qualifications
Education: Some high school or equivalent.
Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
Must pass background check and drug screen.
$21k-27k yearly est. 5d ago
Guest Experience Specialist
Victra 4.0
Raleigh, NC jobs
Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.
YOUR FOCUS (Job Duties and Responsibilities):
* Respond to guest inquiries and posting over a variety of platforms
* Research and resolve guest escalations using a first contact resolution discipline
* Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business
* Work closely cross departmentally to minimize guest escalations
* Create presentations with captured guest experience data to improve the guest experience
* Answer incoming calls, emails, chats to resolve guest concerns and escalations
YOUR BACKGROUND (REQUIREMENTS):
We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Specialist to bring the following:
* High School diploma or equivalent
* 1-2 years of experience in a customer service setting
* Previous help desk experience is helpful, but not required.
* Proficient in Microsoft -- Word, Excel, PowerPoint, Outlook
* Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.
PHYSICAL REQUIREMENTS
* Ability to remain at your workstation for extended periods of time
* Work in an open call center environment
* Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative
TRAVEL REQUIREMENTS
* None
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
$26k-32k yearly est. 6d ago
Guest Service Representative - Night Shift
Clipper Petroleum 3.8
Marietta, GA jobs
We are looking for an energetic and customer-focused night shift GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Work Hours: 10pm - 6am
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Representative
Clipper Petroleum 3.8
Marietta, GA jobs
The GuestService Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.
Qualifications
Education: Some high school or equivalent.
Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.
Must pass background check and drug screen.
$21k-27k yearly est. 5d ago
Guest Service Representative- Night Shift
Clipper Petroleum 3.8
Forest Park, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Representative - Night Shift
Clipper Petroleum 3.8
Clayton, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Work Hours: 10pm - 6am
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Representative - Overnight (10pm - 6am)
Clipper Petroleum 3.8
Flowery Branch, GA jobs
We are looking for an energetic and customer-focused GuestService Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Work Hours: 10pm - 6am
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
$21k-27k yearly est. 5d ago
Guest Service Clerk PT
Alex Lee 4.4
Guest services job at Alex Lee
To provide the fastest and most pleasant guestservice by performing the duties related to the front porch.
Responsibilities
1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
2. Properly bags guests' orders to insure purchases are not damaged.
3. Works well with all co-workers and supervisors.
4. Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle.
5. Performs price checks.
6. Relay guest problems to supervisor.
7. Retrieves carts from parking lot.
8. Cleans front end, break room, rest rooms, lobby, parking lot, etc.
9. Cleans garbage and debris from carts and baskets.
10. Performs all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally.
4. Ability to stand for extended periods of time.
5. Ability to retrieve and push in shopping carts.
6. Ability to bend and lift to load customer orders into cars.
7. Effective communication and customer service skills.
#LI-RM2
#LI-KS1
$20k-27k yearly est. Auto-Apply 4d ago
Guest Coordinator
Ulta Beauty, Inc. 4.3
Summerville, SC jobs
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guestservice and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guestservice, and the aptitude to learn and communicate salon services and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
* Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
* Provide exceptional guestservice by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
* Courteously handle sales, refunds and exchanges.
* Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
* Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
* Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
* Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
* Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
* Maintain prompt, regular attendance.
People
* Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
* Create awareness around stylists' personal goals through communication and collaboration with the entire team to drive success.
* Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
* Identify guests' needs by observing consultations and ensuring each serviceguest receives a 360° experience.
* Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
* Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guestservice.
* Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
* Attend mandatory trainings and meetings to enable continuous professional development.
Process
* Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
* Adhere to Ulta Beauty's dress code.
* Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
* In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
* Communicate any supply needs to the EM, ensuring guest-readiness at all times.
* Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
* Protect company assets by following loss prevention best practices and providing exceptional guestservice.
* Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
* High school diploma is preferred
Experience
* 1 year of relevant work experience or equivalent combination of education and relevant work experience
Skills
* Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
* Demonstrate significant competency in sales, products, and service
* Ability to build and maintain strong customer relationships
* Strong communication skills
* Ability to troubleshoot
* Ability to work independently and as part of a team
SPECIAL POSITION REQUIREMENTS
* Work a flexible schedule to include days, evenings, weekends, and holidays
WORKING CONDITIONS
* Continuous mobility throughout the store during shift
* Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
* Continuous lifting and/or moving up to 10 lbs. during shift
* Continuous coordination and manipulation of objects during shift
* Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.