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Guest Services Leader jobs at Alex Lee - 1061 jobs

  • Bench - Guest Service Mgr Level V

    Alex Lee 4.4company rating

    Guest services leader job at Alex Lee

    It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more! Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets. Responsibilities 1. Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show. 2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. 3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. 4. Deliver on-the-job training (OJT) programs and materials. 5. Drive measurement based continuous improvement of OJT. 6. Select, train and develop Guest Service Leaders. 7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. 8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. 9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. 10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. 11. Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides. 12. Process guest orders, including performing functions of cashiers or guest service clerks. 13. Perform guest service desk functions as needed. 14. Ensure that an accurate daily cash count is completed. 15. Ensure bank deposits are completed daily according to policy. 16. Monitor and analyze audits according to company guidelines. 17. Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control. 18. Ensure the security of the office and store funds. 19. Maintain supplies needed for Front Porch according to budget. Qualifications 1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front Porch operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week. #LI-RM2
    $33k-42k yearly est. Auto-Apply 37d ago
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  • Guest Service Clerk PT

    Lowes Foods 4.2company rating

    Johnsonville, SC jobs

    It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more! To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Pay starts at $13 / hour Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests' orders to insure purchases are not damaged. 3. Works well with all co-workers and supervisors. 4. Places guest's purchases in grocery cart or hands bags to the guest and sincerely offers assistance to the guest's vehicle. 5. Performs price checks. 6. Relay guest problems to supervisor. 7. Retrieves carts from parking lot. 8. Cleans front end, break room, rest rooms, lobby, parking lot, etc. 9. Cleans garbage and debris from carts and baskets. 10. Performs all other duties as assigned by management. Qualifications: 1. Friendly, outgoing personality. 2. Ability to work well with others. 3. Ability to lift a minimum of 25 lbs. consistently and 50 lbs. occasionally. 4. Ability to stand for extended periods of time. 5. Ability to retrieve and push in shopping carts. 6. Ability to bend and lift to load customer orders into cars. 7. Effective communication and customer service skills.
    $13 hourly 1d ago
  • Store Leader: People, Growth & Excellence

    Container Store 4.4company rating

    Atlanta, GA jobs

    A leading retailer for storage solutions is seeking a General Manager in Atlanta, Georgia. This role is responsible for leading the management team, driving exceptional customer service, and achieving business goals. Candidates should have at least ten years of leadership experience, excellent communication skills, and a passion for team development. The company offers a comprehensive benefits package and a collaborative work environment. #J-18808-Ljbffr
    $29k-37k yearly est. 1d ago
  • Sales Lead

    Cole Haan 4.6company rating

    Durham, NC jobs

    Support Store Manager and Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations. Core Accountabilities Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies. Assist staff to exceed individual and store goals. Assist leadership team and sales staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges. Supports the Store Manager and Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports. Monitor and maintain compliance of all company policies and procedures, including all local, state and federal employment laws to make sound business decisions and communicate/educate all staff members. Partners with the Store Manager and Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies. Communicates with Store Manager, Assistant Store Manager and/or directly to Corporate partners regarding product mix, trends and needs. Holds store keys and regularly participates in store opening and closing functions. Candidates must be at least 16 years of age 2 years retail experience. Specialty and or footwear retail preferred. Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include nights, weekends, and holidays based on business needs. Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention. Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office and other solutions. Excellent verbal and written communication, delegation follow-up and time management skills. Able to accomplish multiple tasks in a fast-paced environment Able to work effectively with others in a team-oriented environment and provide excellent customer service Ability to lift, push, and pull up to 25-50 pounds occasionally Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
    $18k-36k yearly est. 3d ago
  • Front End Lead Part Time

    BJ's Wholesale Club 4.1company rating

    Newnan, GA jobs

    A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies, build credibility and act as a champion for business growth. Communicate effectively. Provide the information teams require to be successful. Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Members: Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance. Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment and experience for the team members. Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent. Members: Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Lead teams to deliver GOLD club standards daily. Define and model GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Primary Tasks, Responsibilities, and Key Accountabilities Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager. Models and provides excellent Member service, while coaching, teaching and developing team members to do the same. Drives membership metrics through acquisition, retention, loyalty and experience programs. Drives member engagement, speed, and productivity on the front end. Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics. Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement. Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc. Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner. Acts as a backup for cashiers and Membership Sales Ambassadors when needed. Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary. Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties. Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members. Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons. Supervises the cleanliness of the front of club member servicing areas. Ability to navigate within system applications. Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Performs other duties as assigned, including working in other departments as needed. Maintains all club policies and procedures. Regular, predictable, full attendance is an essential function of this job. Qualifications Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environmental Job Conditions Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $18.50.
    $18.5 hourly Auto-Apply 26d ago
  • GUEST LEAD- KEYHOLDER

    Altar'd State 3.8company rating

    Atlanta, GA jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • Guest Lead- Keyholder

    Altar'd State 3.8company rating

    Atlanta, GA jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • Guest Lead

    Altar'd State 3.8company rating

    Charlotte, NC jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Position Overview: To lead and support management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Primary responsibilities / accountability: Directs guest service efforts that are consistent with Altar'd State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Store Operations: Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store's organization, appearance, and cleanliness Participates and assists in the preparation for the stores' inventory Participates in store walk-throughs with team, communicating successes/opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings. Position requirements: Proven ability to develop associates and hold individuals accountable for performance Ability to function as a role model, ensuring that the guest remains the top priority Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines Demonstration of strong verbal and written communication skills Previous retail experience preferred.
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Lead- Keyholder

    Altar'd State 3.8company rating

    Buford, GA jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation:Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals. Store operations:Controls workflow through successful planning and delegation.Execution of task directives within designated timeframes.Completes opening/closing procedures.Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets.Maintains a safe work environment and reports any potential hazards.Maintains the store's organization, appearance, and cleanliness.Participates and assists in the preparation for the stores' inventory.Participates in store walk-throughs with team, communicating successes/opportunities in key store areas.Communicates effectively with executive team.Recommends ideas to improve standards and processes.Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business. Technical expertise:Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems.Performs register transactions quickly and efficiently.Processes transactions accurately; able to handle cash and provide change without error.Operates phone, answering calls with an appropriate greeting. Brand integrity:Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing, promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings. Job Requirements: Proven ability to develop employees and hold individuals accountable for performance.Ability to function as a role model, ensuring that the guest remains the top priority.Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities.Proven ability to respectfully challenge and motivate the team.Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines.Demonstration of strong verbal and written communication skills.Previous retail experience preferred.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • GUEST LEAD- KEYHOLDER

    Altar'd State 3.8company rating

    Alpharetta, GA jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Position Overview: To lead and support management by directing activities required to achieve all store goals, including world classguest service, sales objectives, loss prevention, and merchandising presentation while driving both associate andguest engagement. Provide guests with exceptional service, through relationship building, product knowledgesharing, and presenting a clean, well-maintained store environment.Primary responsibilities / accountability:Directs guest service efforts that are consistent with Altar'd State standards; coaches associates onguest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering tothe Altar'd State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retentionand motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices,and store operational standards Maintains clean store environment Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management whereappropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegatingand challenging Fosters team commitment through support, relationship building, and recognizing individualcontributions Leads by managing through change and adversity Store Operations: Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortagecontrol and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store's organization, appearance, and cleanliness Participates and assists in the preparation for the stores' inventory Participates in store walk-throughs with team, communicating successes/opportunities in key storeareas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar'd State's time andattendance system; remains flexible to the needs of the business Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computersystems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness ofconcept, current marketing and promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings. Position requirements: Proven ability to develop associates and hold individuals accountable for performance Ability to function as a role model, ensuring that the guest remains the top priority Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within companyguidelines Demonstration of strong verbal and written communication skills Previous retail experience preferred.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • Guest Lead- Keyholder

    Altar'd State 3.8company rating

    Alpharetta, GA jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Position Overview: To lead and support management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Primary responsibilities / accountability: Directs guest service efforts that are consistent with Altar'd State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Store Operations: Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store's organization, appearance, and cleanliness Participates and assists in the preparation for the stores' inventory Participates in store walk-throughs with team, communicating successes/opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings. Position requirements: Proven ability to develop associates and hold individuals accountable for performance Ability to function as a role model, ensuring that the guest remains the top priority Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines Demonstration of strong verbal and written communication skills Previous retail experience preferred.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • GUEST LEAD- KEYHOLDER

    Altar'd State 3.8company rating

    Wilmington, NC jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals. Store operations: Controls workflow through successful planning and delegation.Execution of task directives within designated timeframes.Completes opening/closing procedures.Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets.Maintains a safe work environment and reports any potential hazards.Maintains the store's organization, appearance, and cleanliness.Participates and assists in the preparation for the stores' inventory.Participates in store walk-throughs with team, communicating successes/opportunities in key store areas.Communicates effectively with executive team.Recommends ideas to improve standards and processes.Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business. Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems.Performs register transactions quickly and efficiently.Processes transactions accurately; able to handle cash and provide change without error.Operates phone, answering calls with an appropriate greeting. Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing, promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings. Job Requirements: Proven ability to develop employees and hold individuals accountable for performance.Ability to function as a role model, ensuring that the guest remains the top priority.Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities.Proven ability to respectfully challenge and motivate the team.Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines.Demonstration of strong verbal and written communication skills.Previous retail experience preferred.
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • GUEST LEAD- KEYHOLDER

    Altar'd State 3.8company rating

    Raleigh, NC jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals. Store operations: Controls workflow through successful planning and delegation.Execution of task directives within designated timeframes.Completes opening/closing procedures.Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets.Maintains a safe work environment and reports any potential hazards.Maintains the store's organization, appearance, and cleanliness.Participates and assists in the preparation for the stores' inventory.Participates in store walk-throughs with team, communicating successes/opportunities in key store areas.Communicates effectively with executive team.Recommends ideas to improve standards and processes.Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business. Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems.Performs register transactions quickly and efficiently.Processes transactions accurately; able to handle cash and provide change without error.Operates phone, answering calls with an appropriate greeting. Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing, promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings. Job Requirements: Proven ability to develop employees and hold individuals accountable for performance.Ability to function as a role model, ensuring that the guest remains the top priority.Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities.Proven ability to respectfully challenge and motivate the team.Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines.Demonstration of strong verbal and written communication skills.Previous retail experience preferred.
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Lead

    Altar'd State 3.8company rating

    Durham, NC jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Position Overview: To lead and support management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Primary responsibilities / accountability: Directs guest service efforts that are consistent with Altar'd State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Store Operations: Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store's organization, appearance, and cleanliness Participates and assists in the preparation for the stores' inventory Participates in store walk-throughs with team, communicating successes/opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical expertise: Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings. Position requirements: Proven ability to develop associates and hold individuals accountable for performance Ability to function as a role model, ensuring that the guest remains the top priority Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines Demonstration of strong verbal and written communication skills Previous retail experience preferred.
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Lead

    Altar'd State 3.8company rating

    Durham, NC jobs

    145 - Streets at Southpoint - Durham, NCWho Are We? Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our Mission "Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. Position Overview Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. What We Offer Generous associate discount 401k with company match Advancement opportunities Free Mental Health support Free Financial Wellness support People Fosters a guest-focused team environment by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Serves as Manager on Duty when managers are not present Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels of the team Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Acknowledges, interacts and builds relationships with guests; creates guest loyalty Consistently receives positive, unsolicited guest feedback Communicates effectively with store management and guests Treats others fairly, with respect, and values differences; does not pass judgment on potential guests Supports an environment of learning and trust by acting as a positive role model Process Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals Controls workflow through successful planning and delegation Executes task directives within designated timeframes Completes opening/closing procedures and tasks as directed by management with a guest focus Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Participates and assists in the preparation for the stores' inventory Participates in store walk-throughs with team, communicating successes and opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business Receives feedback and fosters dialog around solutions Presentation Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team Maintains a clean and presentable store environment Assists in the construction of merchandising and window displays Represents the brand by adhering to appropriate standards of dress and grooming Qualifications Must be 18 years of age Previous retail experience preferred Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022
    $27k-31k yearly est. Auto-Apply 50d ago
  • GUEST LEAD- KEYHOLDER

    Altar'd State 3.8company rating

    Columbia, SC jobs

    Altar'd State is a rapidly growing women's fashion brand with more than 80 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Primary Responsibilities/Accountability: Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals.
    $26k-30k yearly est. Auto-Apply 60d+ ago
  • Part-Time Guest Lead

    Altar'd State 3.8company rating

    Asheville, NC jobs

    124 - Biltmore Park Town Square - Asheville, NCWho Are We? Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our Mission "Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local non-profit organizations, to our long-standing partnership with Coprodeli USA, where we've built 20+ schools for impoverished communities in Peru, we are committed to giving back. Position Overview Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance. What We Offer Competitive base pay Paid Volunteer Time Paid Time Off Generous associate discount 401k with company match Advancement opportunities Primary Responsibilities Consistently delivers an exceptional guest experience Consistently adheres to Altar'd State's guest service standards Acts as a positive role model, contributes to a culture of teamwork Coaches associates on guest interactions, recognizes great performance Demonstrates accountability and ownership of behaviors and results Embraces feedback and uses it to drive positive change Embraces change, leads through conflict and treats others with respect Maintains a clean and presentable store environment Assists in the construction of merchandising and window displays Represents the brand well by adhering to dress and grooming standards Completes opening/closing procedures as directed by management Adheres to loss prevention policies and procedures Participates in walk-throughs, communicates successes and opportunities Serves as leader on duty as needed Adheres to organizational Code of Conduct Qualifications Must be at least 20 years of age Previous retail experience preferred Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022
    $27k-31k yearly est. Auto-Apply 13d ago
  • Front End/Customer Relations Team Lead

    Bass Pro Shops 4.3company rating

    Atlanta, GA jobs

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily direction to the associates within the department. Prepares to-do / Task lists. Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office. Insures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or equivalent Experience: 2 to 4 years in Retail Sales Supervisory experience is a plus KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Constantly stand and/or walk during shift Occasionally ascend or descend ladders, stairs, ramps, etc. Constantly communicate with others to exchange information Occasionally repeat motions that may include the wrists, hands and/or fingers Occasionally operate machinery and/or power tools Occasionally operate motor vehicles or heavy equipment Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed) Occasionally work in tight and confined spaces Occasionally work in noisy environments INDEPENDENT JUDGEMENT : Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************. Bass Pro Shops
    $26k-31k yearly est. Auto-Apply 7d ago
  • Front End Team Leader

    Ollie's Bargain Outlet 4.3company rating

    Charleston, SC jobs

    Join our team and live the Ollie-tude!: (Ollie's Core Values) * BE A TEAM PLAYER- Associates are expected to be supportive and work together. * BE CARING- How do I treat others with courtesy, dignity, and respect? * BE VALUE OBSESSED- Live the "good stuff cheap" mindset. * BE COMMITTED- Operate with grit, passion, tenacity, and action. * BE GROWING- How do we get better every day? * BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie's Associate Benefits: * Medical, Dental, Vision, and RX coverage begins after 90 days of employment. * 401K, generous company match with immediate vesting. * Strong career growth & talent development culture. * 20% Associate discount on all Ollie's purchases. * Vast array of voluntary benefits. Position Overview: The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance. Primary Responsibilities: * Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met. * Ensure that store standards and company programs meet all operational expectations. * Ensure that the front-end, entrance, and exterior of the building are maintained properly. * Ensure that all Associates are provided daily tasks and are being productive. * Responsible for the organization and maintenance of the office areas. * Provide support for the Door to Floor process and merchandising initiatives. * Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed. * Lead monthly safety meetings with store Associates and assess all changes from the meetings. * Ensure that all customer service standards meet company expectations. * Complete price changes as necessary and required by the company. * Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates. * Perform all Team Leader functions to open and close the store when needed. * Provide leadership with the Associates regarding all donation programs and Ollie's Army sign up and membership. * Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met. * Complete any additional responsibilities and/or duties as assigned. Qualifications: * High school diploma or equivalent required * Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business. * Ability to work evenings, weekends, and holidays on a regular basis. * Ability to read, write and speak English. * Ability to effectively manage in a professional work environment. * Ability to exercise sound judgment. * Ability to preserve confidentiality of information. * Accuracy and attention to detail. * Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines. * Knowledge of industry terms and processes. * Ability to effectively communicate information and delegate tasks. * Outstanding interpersonal and listening skills. * Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: * Ability to lift and carry up to 50 pounds. * Ability to push and pull up to 35 pounds. * Ability to stand for extended periods. * Ability to bend and twist frequently. * Ability to grip, reach, and pinch with arms and hands frequently. * Ability to squat, kneel, balance, and climb occasionally. * Ability to work in a constant state of alertness and safe manner. * Must have the ability to operate a motor vehicle and have a valid state issued license. Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.
    $25k-36k yearly est. 7d ago
  • Bench - Guest Service Mgr Level V

    Alex Lee 4.4company rating

    Guest services leader job at Alex Lee

    It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more! Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets. Responsibilities 1. Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show. 2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. 3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. 4. Deliver on-the-job training (OJT) programs and materials. 5. Drive measurement based continuous improvement of OJT. 6. Select, train and develop Guest Service Leaders. 7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. 8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. 9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. 10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. 11. Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides. 12. Process guest orders, including performing functions of cashiers or guest service clerks. 13. Perform guest service desk functions as needed. 14. Ensure that an accurate daily cash count is completed. 15. Ensure bank deposits are completed daily according to policy. 16. Monitor and analyze audits according to company guidelines. 17. Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control. 18. Ensure the security of the office and store funds. 19. Maintain supplies needed for Front Porch according to budget. Qualifications 1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front Porch operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week. #LI-RM2
    $33k-42k yearly est. Auto-Apply 32d ago

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