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- 358 jobs
  • Strategic Cloud Partnerships Manager

    Algolia 4.6company rating

    Remote Algolia job

    At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Looking for someone based in Central or Eastern timezone. The Global Strategic Cloud Partner Manager will own and accelerate Algolia's global partnerships with AWS and Microsoft Azure, driving revenue through co-sell, marketplace, and cloud ecosystem programs. This role is responsible for building deep, strategic relationships across hyperscaler partner teams, enabling field engagement, and ensuring Algolia is fully optimized within AWS and Azure partner motions. The manager will collaborate closely with Sales, Marketing, Product, and Engineering to shape joint value propositions and ensure our cloud GTM strategy aligns with corporate priorities. This role is ideal for an experienced alliances leader who has hands-on experience with cloud co-sell programs, marketplace listings, and partner incentives. The successful candidate will be a cross-functional connector, capable of influencing without authority and activating cloud field sellers to generate pipeline and revenue. As cloud partnerships continue to accelerate Algolia's growth, this role plays a critical part in expanding our presence across AWS and Azure while strengthening our position as the leading AI Search and Discovery platform. About the Role In this senior role, you will lead Algolia's cloud partnership strategy with AWS and Azure, managing executive and field-level relationships, driving joint GTM programs, and accelerating co-sell pipeline. You will work closely with Sales, Product, Marketing, and Revenue Operations to ensure Algolia shows up as a top-tier ISV partner inside both cloud ecosystems. This role combines strategic planning, partner activation, marketplace expertise, and cross-functional execution. What You Will Do Own and grow Algolia's partnerships with AWS and Microsoft Azure Build strong relationships with PDMs, ISV Success Managers, marketplace teams, vertical teams and cloud field sellers Drive cloud co-sell and co-market motions that generate pipeline and revenue Optimize Algolia's AWS and Azure Marketplace listings and private offer processes Lead inclusion in cloud programs (e.g., ISV Accelerate, Azure Co-Sell, Marketplace Rewards) Develop and launch joint value propositions, solution briefs, and industry-aligned plays Partner with Sales to activate cloud opportunities regionally and globally Collaborate with Product and Engineering on cloud architecture alignment and integration depth Report on cloud performance, pipeline, and revenue impact What We're Looking For 7+ years in cloud alliances, strategic partnerships, or ISV partner management Deep experience with AWS and/or Azure co-sell, PDM relationships, and marketplace programs Proven track record driving cloud-sourced revenue Strong network across AWS or Microsoft partner organizations Ability to work cross-functionally and influence without authority Excellent communication and relationship-building skills Familiarity with cloud architectures and SaaS deployment models Experience at a cloud-native ISV (ideal) #LI-Hybrid #LI-Remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: On-Target Earnings Pay Range$229,500-$250,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. PLEASE REVIEW OUR POLICY FOR AI USE IN INTERVIEWS - ************************************************************************* IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!
    $229.5k-250k yearly Auto-Apply 13d ago
  • Revenue Accounting Manager

    Algolia 4.6company rating

    Algolia job in San Francisco, CA

    At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we help developers and product teams connect their users with what matters most, in milliseconds. As a fast‑growing SaaS leader powering over 1.5 trillion searches each year, our commitment to scale, reliability, and innovation drives everything we do. The Finance organization at Algolia empowers our global growth by delivering accurate, timely, and automated financial processes. In line with our FY26 strategy to enable platform-based growth and scale, Revenue Accounting is at the forefront of transitioning from manual workflows to robust, automated systems that support strategic decision‑making. Why This Role Matters Our current revenue recognition processes are highly manual. We're seeking a Revenue Accounting Manager who will drive automation end to end by designing, building, and owning technology‑enabled workflows that reduce risk, accelerate month‑end close, and deliver clear insights on SaaS metrics. What You'll Do Lead Automation Initiatives: Architect and implement automated workflows across the revenue life cycle, quote-to-cash, ASC 606 compliance, and SaaS KPI reporting, leveraging tools like NetSuite ARM, Salesforce, and scripting (e.g., Python, VBA). Own Month‑End Close: Oversee and optimize the close process for revenue, deferred revenue, accounts receivable, allowance for doubtful accounts, and key SaaS metrics (ARR, churn, growth rates). Design Controls & Systems: Develop, test, and monitor internal controls to ensure full ASC 606 compliance; partner with IT and external auditors to validate system enhancements. Cross‑Functional Collaboration: Work closely with Order Management, Sales Ops, AR, and FP&A to embed automation, streamline data flows, and elevate accuracy across the quote‑to‑cash lifecycle. Insight & Reporting: Build dashboards and automated reports that provide real‑time visibility into forecast vs. actual revenue, deferral schedules, and revenue leakage. Mentor & Scale: Lead and coach a small team of accounting professionals in best practices for automation, process documentation, and continuous improvement. What You Bring Proven Automation Expertise: 5+ years of accounting experience, including 2+ years focused on revenue recognition in SaaS or technology; hands‑on with script‑based or low‑code automation. Technical Fluency: Advanced Excel skills (macros, Power Query), working knowledge of NetSuite ARM, Salesforce CPQ/CRM, and experience integrating financial systems. US GAAP Expertise: Deep understanding of ASC 606; commitment to staying current on revenue recognition developments. Analytical Mindset: Ability to analyze large datasets, identify process bottlenecks, and implement scalable solutions. Leadership & Influence: Demonstrated ability to lead cross‑functional projects, communicate technical requirements to business stakeholders, and foster a culture of continuous improvement. Self‑Starter: Comfortable in a fast‑paced, high‑growth environment; thrives as a change agent and process innovation champion. Nice to Have CPA designation or equivalent certification. Experience with Python, VBA, or other scripting languages. Previous tenure in a high‑growth SaaS or eCommerce environment. #LI-Remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range$120,000-$160,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. PLEASE REVIEW OUR POLICY FOR AI USE IN INTERVIEWS - ************************************************************************* IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!
    $120k-160k yearly Auto-Apply 29d ago
  • Senior Security Researcher & Analyst - WAF Application Security Experts

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, United Kingdom, Bengaluru India & Singapore About the Department Cloudflare's Application Security organization builds and operates the systems that detect, classify, and mitigate malicious or abusive HTTP traffic across one of the largest networks on the Internet. Our products - including the Web Application Firewall (WAF), Bot Management, and Fraud Detection - protect millions of Internet properties from attacks and abuse in real time. We combine large-scale data analytics, cutting-edge AI and ML models, and expert threat research to continuously evolve Cloudflare's detection and protection capabilities. The team brings together security researchers, analysts, and engineers who collaborate to identify new attack vectors, create innovative mitigations, and deliver protection at Internet scale. What You'll Do As a WAF Application Security Expert, you'll focus on researching, designing, and improving detection logic and rules that protect customer applications from the latest web threats. Analyze web exploits and vulnerability patterns (RCE, SQLi, XSS, SSRF, deserialization, etc.) and build corresponding WAF mitigations. Collaborate with product engineering and data teams to tune detection efficacy - reducing false positives/negatives across large-scale, high-volume traffic. Develop, test, and deploy WAF managed rules and exploit signatures based on public CVEs, threat intelligence, and internal telemetry. Perform targeted penetration testing and red-team style assessments to uncover gaps in Cloudflare's WAF coverage and propose mitigations. Leverage strong coding skills to automate rule validation, testing pipelines, and data analysis workflows. Conduct research on attacker behaviors, evolving exploit chains, and web attack automation trends. Produce internal and external research reports summarizing Internet-wide attack trends and WAF efficacy insights. Collaborate closely with Bot Management, Fraud, and ML teams to design cross-signal detection frameworks that unify WAF and behavioral defenses. Communicate complex technical findings clearly to both engineering and non-technical audiences. What You Bring Bachelor's or Master's degree in Computer Science, Information Security, or equivalent practical experience. 2+ years of experience in Web Application Security, WAF rule development, incident detection, or threat research. Deep understanding of web protocols (HTTP/HTTPS), common web vulnerabilities, and exploitation techniques (OWASP Top 10). Proven experience writing and optimizing WAF rules or custom detection logic. Hands-on experience with vulnerability analysis, exploit reproduction, or reverse engineering. Strong analytical mindset and comfort working with large data sets (SQL, ClickHouse, BigQuery, etc.). Proficiency in at least one programming language such as Python, Go, or Rust for building automation tools or analysis scripts. Familiarity with Grafana or equivalent visualization tools to track rule performance and attack trends. Strong written and verbal communication skills - able to document, present, and collaborate effectively. Experience working in fast-paced environments with production-scale systems. Bonus Points Experience with columnar databases like ClickHouse and advanced SQL query optimization. Familiarity with machine learning for security analytics (feature extraction, anomaly detection, model evaluation). Solid understanding of Linux/UNIX systems, TCP/IP networking, and proxy architectures. Prior publications or conference presentations (e.g., Black Hat, DEF CON, BSides). Contributions to open-source WAF projects or web security tools. Knowledge of WAF and bypassing WAF products with novel techniques. Experience on bug bounty/CTF is plus. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $141k-178k yearly est. Auto-Apply 25d ago
  • Technical Account Manager, Network Services

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Job Location: Seattle, WA About the department The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience. As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development. What you'll do The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare's most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM's responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers' requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members. To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills. As a TAM aligned with Cloudflare's Network Services products and with a working understanding of Layer 3 and 4 functionality, you'll closely engage with customers who integrate these solutions into their Cloudflare configuration, addressing their primary support needs. Responsibilities Serve as primary technical support contact. Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase. Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership. Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. Have a holistic and dynamic view of customer's environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements. Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews. Ability to travel up to 25% of the time. Ability to work one weekend every quarter. Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer. Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours. Understand client sentiment, own internal and customer facing escalations, and provide product support. Ensure support tickets are solved in a timely manner. Maintain and expand working technical knowledge of Cloudflare products. Single threaded owner of technical support issues, working with backend teams as needed. Work with global TAM's to ensure coverage on critical issues. Ensure rapid Incident response. Assist with preparing and communicating CSRs and formal documentation for incidents and major issues. Examples of desirable skills, knowledge and experience Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc). Experience in security products and technologies (e.g Firewall, IPS, DDoS). Experience in system integration and multi-vendor environments & data center deployments. Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution. Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities. Have the business acumen of working with Fortune 500 companies and their leadership team. Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works. Passionate about Cloudflare products, helping customers, and building strong relationships across organizations. Compensation Compensation may be adjusted depending on work location. For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $142k-174k yearly Auto-Apply 60d+ ago
  • Marketing Intern

    Zendesk 4.6company rating

    Remote or San Francisco, CA job

    Job DescriptionJoin Our Dynamic Marketing Internship Program at Zendesk At Zendesk, marketing drives our mission to create exceptional customer experiences powered by AI-driven, user-friendly software. Our global marketing organization is a hub of creativity, innovation, and collaboration, working across channels and functions to connect customers to solutions in meaningful ways. We are excited to announce multiple internship openings for Summer 2026, offering motivated students and recent graduates hands-on opportunities to develop their skills, contribute to real projects, and learn from seasoned marketing professionals in a fast-paced, global SaaS environment. Whether you're passionate about digital marketing, product promotion, public relations, campaigns, partner marketing, or integrated strategies, we have a role that fits your interests and career goals. Our Internship Opportunities At A Glance: Web Marketing Intern: Support the global web presence, optimize digital experiences, and learn website management with a brand focus. Associate Product Marketing Specialist Intern: Assist with messaging, product launches, and market research to enable sales and marketing partners. Communications & Social Impact Marketing Intern: Work on PR initiatives, media outreach, and storytelling to elevate Zendesk's industry leadership. NA Field and Campaign Marketing Intern: Help plan and execute demand generation campaigns and events focused on North America. Lifecycle Strategy Intern: Collaborate on global demand generation and lifecycle marketing strategies, campaigns, and customer journeys. Global Partner Marketing Intern: Engage with Zendesk's partner ecosystem to support joint marketing efforts and drive pipeline success. Global Demand Gen Intern: Plan and manage Tier 1 marketing campaigns, digital events, and integrated customer journey mapping. Content Intern: Support content strategy and creation by assisting with copywriting, editing, editorial calendar management, and content performance analysis across multiple channels. Digital Expansion Campaigns Intern: Support multi-channel campaigns targeting existing customers to drive growth. Assist with campaign planning, execution, analysis, and optimization using digital and AI-driven marketing techniques. Scaled Marketing Intern: Support customer research, campaign optimization, and data analysis to inform targeted marketing strategies. Contribute to AI-driven process improvements and reporting for scalable marketing programs. Start up Marketing Intern: Support initiatives empowering startups by designing learning paths and building expert networks. Gain experience driving digital programs and events tailored to early-stage companies. What We're Looking For We seek passionate, proactive, and creative individuals eager to learn and contribute. Ideal candidates are currently pursuing a bachelor's degree in Business, Marketing, Communications, Program Management, or related fields, typically graduating in Winter 2026 or Spring 2027, or have already graduated. Intern Program Dates: June - August 2026 Location: San Francisco office (Monday-Thursday in-office, WFH Fridays) Our interns bring: A positive, growth-oriented marketing mindset with curiosity and initiative. Strong written and verbal communication skills. Ability to multitask, stay organized, and meet deadlines in a fast-paced environment. Team-oriented attitude and willingness to collaborate across diverse groups. Basic familiarity with digital marketing tools and platforms, with eagerness to expand skills. Bonus points for internship experience, knowledge of AI productivity tools, and interest in global or multilingual marketing. Why Join us Hands-On Experience: Work on real marketing projects impacting brand presence, campaigns, and customer engagement. Mentorship: Learn from experienced marketing professionals who provide personalized guidance and career development. Networking: Build valuable connections within Zendesk and with industry professionals. Professional Growth: Develop skills in digital marketing, communications, campaign management, analytics, and partner enablement. Exposure to AI-Powered Innovations: Understand how AI shapes customer experience marketing in a leading SaaS company. Join us for an unforgettable summer where you'll gain practical experience, grow your skills, and make lasting connections-all while contributing to meaningful work at Zendesk. The US hourly base rate range for this position is $30.29-$45.67. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
    $34k-40k yearly est. Auto-Apply 14d ago
  • Senior Solutions Engineer, SLED

    Cloudflare 3.7company rating

    Remote or San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Pacific Northwest OR Arizona *This is a work-from-home role, but you should reside in one of the regions. What you'll do as a Solutions Engineer You are the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership. You will work closely with our Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, create documentation, and to support the long-term technology strategy of the customer. As a Public Sector SE you will need to have strong technical knowledge of both on premise security and networking implementations and public cloud initiatives common to US Public Sector customers.You are the technical customer advocate within Cloudflare and will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. What we look for in our Solutions Engineers Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other. Responsibilities As critical members of Cloudflare's Public Sector Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy. In business generation and expansion, you'll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs). For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance. The role is focused on our territory segment within SLED and as such may require some travel but the majority of engagement will be done via remote mechanisms. Generally, the role requires 30-40% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates. Requirements Demonstrated understanding in internet technologies: OSI Model layers 1-7,Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS. Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies. Minimum 5 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech) Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends. A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company. Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ. Desired You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL' doesn't always mean Anterior Cruciate Ligament. You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector. An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. As part of our engagement, we expect our engineers to have a foundational understanding of AI, be actively exploring or building AI-driven capabilities, and be focused on empowering their prospects and customers to adopt AI in impactful, practical ways. Bonus Points Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. Certifications: Azure/AWS/GCP Architect, etc. More About You You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations. You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions. You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important. You understand how to manage a project, work to deadlines, and prioritize between competing demands. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For Washington based hires: Estimated annual salary of $211,000.00 to 257,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $211k-257k yearly Auto-Apply 25d ago
  • ERP Asset Management Specialist, Infrastructure

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin TX, Atlanta GA, Toronto ON Location: About Us: Our Data Center Infrastructure team is the backbone of our operations, providing the critical physical infrastructure that supports our Oracle Core Financial tools and other essential business systems. We are committed to maintaining a highly efficient, reliable, and secure environment. We are seeking a dedicated and experienced professional to manage our physical IT assets and optimize their lifecycle within our enterprise resource planning (ERP) ecosystem. Job Summary: The ERP Asset Management Specialist will be a pivotal member of our Data Center Infrastructure team, responsible for overseeing the comprehensive asset management lifecycle of all physical infrastructure components that support our Oracle Core Financial tools. This role requires deep expertise in managing the asset management and maintenance management modules within our ERP system. Acting as a central support resource and system expert, this specialist will bridge the gap between our network deployment engineers and technicians-who plan and execute all infrastructure work-and the broader ERP ecosystem and financial teams. The ideal candidate will ensure accurate inventory, optimize asset utilization, and drive efficiency through robust data management and process improvement. Key Responsibilities: ERP Module Management & Expertise: Serve as the subject matter expert for the asset management and maintenance management modules within our Oracle Core Financials ERP system. Lead the administration, configuration, and ongoing optimization of these modules to accurately track and manage data center physical assets. Collaborate with IT, Finance, and Procurement teams to ensure seamless integration and data flow across the ERP ecosystem. Physical Asset Lifecycle Management: Oversee the complete lifecycle of data center physical assets, including servers, storage, networking equipment, rack PDUs, patch panels, structured cabling, UPSs, and other supporting infrastructure. Maintain and update the asset management system with accurate records from procurement through deployment, maintenance, and disposal. Track detailed physical locations (site, cabinet, U position), configurations, and relationships of all IT and supporting infrastructure assets. Support & Collaboration: Provide central support and technical assistance to network deployment engineers and technicians, ensuring accurate asset recording and adherence to asset management policies during planning and execution of work. Act as the primary liaison between the Data Center Infrastructure team and other ERP-related teams (e.g., Finance, Procurement, IT Service Management) to ensure consistent data, processes, and reporting. Develop and deliver training and documentation for asset management policies, procedures, and system usage to relevant stakeholders. Data Analysis & Reporting: Generate comprehensive reports on asset status, utilization, depreciation, and lifecycle for management review and decision-making. Conduct regular audits and reconciliation of physical assets to ensure data accuracy and compliance with company policies and regulatory requirements. Analyze data to identify trends, evaluate the efficiency of departmental practices, and recommend improvements for asset utilization and cost control. Maintenance & Compliance: Manage maintenance schedules and records for critical data center infrastructure assets within the ERP system. Coordinate with vendors and service providers regarding asset warranties, repairs, and disposals. Support compliance efforts with internal controls and audit requirements related to asset management. Contribute to the implementation and maintenance of security protocols and procedures related to physical assets. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. Experience: Minimum of 5 years of progressive experience in IT asset management, inventory control, or data center operations within an enterprise environment. Demonstrated experience managing asset management and/or maintenance management modules within a major ERP system (e.g., Oracle, SAP, Microsoft Dynamics). Strong understanding of data center infrastructure management (DCIM) principles and practices. Technical Skills: Proficiency with ERP asset management and maintenance management functionalities. Solid understanding of IT asset lifecycle management principles. Familiarity with hardware and software asset tracking tools and inventory software. Knowledge of data center hardware (servers, storage, networking equipment) and their configurations. Ability to analyze complex data and generate detailed reports. Soft Skills: Exceptional attention to detail and strong organizational skills. Excellent problem-solving and root cause analysis capabilities. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders. Customer service-oriented with a proactive and collaborative team approach. Preferred Qualifications: ITIL v4 certification(s). Experience with Oracle E-Business Suite or Oracle Cloud ERP for Asset Management. Familiarity with Configuration Management Databases (CMDBs) and their integration with asset management. Experience with ServiceNow Software and Hardware Asset Management modules. Compensation Base compensation may vary based on location. For candidates in Seattle, Washington DC, or New York City: $120,000 - 143,000 For candidates in Denver: $105,000 - 130,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $120k-143k yearly Auto-Apply 60d+ ago
  • Internal Auditor (Operational)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin About the Department The Internal Audit (IA) organization is responsible for delivering high-quality, objective, and independent assurance over the Company's key business and financial risks to the Audit Committee and Management in a cost-effective manner and in alignment with professional standards. In addition to managing the Company's SOX compliance program, the function is expanding its focus to include broader operational and strategic risks. Reflecting the Company's core value of continuous improvement, Internal Audit is also exploring more efficient audit approaches and adopting industry best practices where appropriate. About the Role We're looking for a curious, collaborative, and detail-oriented Internal Auditor to join our Internal Audit team. In this role, you'll perform risk-based audits across business functions, helping evaluate the efficiency and effectiveness of processes, controls, and operations. You'll work closely with stakeholders to identify improvement opportunities that drive value-not just compliance. This is a great opportunity for someone who thrives in fast-paced environments, enjoys learning how businesses operate end-to-end, and wants to make a visible impact. What you'll do Support the planning and execution of operational audits across various departments (e.g., Finance, Procurement, Sales, Customer Support, HR, etc.) under the guidance of senior audit team members. Participate in process walkthroughs and assist in performing risk assessments and control testing to evaluate design and operating effectiveness. Help document audit observations, identify potential control gaps, and contribute to the development of practical recommendations. Assist in drafting clear and concise audit deliverables, including working papers and sections of audit reports. Work with business stakeholders to clarify findings and support the tracking of remediation actions. Leverage data analysis tools, automation, or AI where appropriate to support audit procedures and enhance insights. Stay informed about company operations and emerging risks relevant to internal audit work. Contribute to special projects, advisory reviews, investigations, and the ongoing improvement of audit processes. Report to the Internal Audit Senior Director. Examples of desirable skills, knowledge and experience 2+ years of auditing, accounting, or finance experience Foundational knowledge of internal controls, risk assessment, and audit techniques. Strong analytical and problem-solving skills, with an ability to quickly understand complex processes. Excellent written and verbal communication skills. Comfort working both independently and as part of a team. Curiosity, integrity, and a drive to deliver high-impact results. Bachelor's degree in accounting, finance, business, or related field. CPA, CIA, or CISA certification (or progress toward) is a plus. Compensation The salary range for the Austin area is: $78,000 - $96,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $78k-96k yearly Auto-Apply 60d+ ago
  • Account Executive South Central Enterprise

    Informatica 4.9company rating

    San Francisco, CA job

    Senior Account Executive, Enterprise The Account Manager directly sells enterprise software solutions across the range of our products and guides incremental license and subscription revenue. You will develop the relationship within assigned accounts/territory and maximize Informatica's footprint within them. Account Executives collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance, and customer support, and external parties such as GSI's and Channel Partners. This is a field sales position where extensive travel to the customer's location is expected and important to the performance of the role. Travel is up to and may exceed 50%, based on our needs. You will report to the South Central Regional Sales Director Your Role Responsibilities? Here's What You'll Do * Expand sales within existing large customer accounts while building relationships with decision-makers. * Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements. * Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments). * Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. * Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions. What We'd Like to See * 3+ years enterprise filed sales experience. * knowledge of a customer's decision-making process, goals, strategies, and our goals. * Complete, "big-picture" understanding of the business and technical contexts of main accounts. * Exudes leadership on account set and compels others to get on board. * Great at consultative effectiveness and establishing trust with internal and external customers. * Experience/Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products. Role Essentials * Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories. * Provide customer feedback to team members for product, systems, and process improvements. * At this level, incumbents will have expert-level knowledge of selling our products and services. * Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations * Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels. * BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience * Minimum 8+ years of relevant professional experience We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.
    $127k-169k yearly est. 2d ago
  • EMEA Benefits Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the role: Cloudflare is looking for an EMEA Benefits Manager to join our global Total Rewards team. Reporting to the Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for benefits in our EMEA region, including UK, France, Germany, Portugal, Netherlands, Belgium, UAE, Sweden, Switzerland. What you'll do: Manage and lead existing benefit programs (e.g., health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement and other plans) - including new plan implementation, end-to-end contracting, etc. - while aligning regional benefits strategy to the department's global direction. Work cross-functionally to introduce, maintain and improve end-to-end benefits management processes in the region and to harmonize policies and processes globally, where applicable. Ensure that all benefits programs are designed to resonate to hire and attract talent; reflect legal and business requirements; are competitive with our known benchmarking peers, and can be sourced locally (when needed). Lead the design of new benefit programs/proposals that align to Cloudflare's Global Benefits Strategy, new country expansion activities, market practice, benchmarking, and local regulatory/compliance requirements. Manage and monitor regional benefit program costs; develop and manage annual renewals, including associated annual regional budget and cost impact analysis; ensure programs evolve in line with headcount increases, market trends, employee needs and ROI. Review proposals with internal stakeholders to receive input and feedback on recommendations, including the taxability of proposed benefit programs. Collaborate with the Global Head of Benefits to design and implement effective structure for a new global/regional benefits broker and consultant model. Work closely with global benefits broker/consultant to perform regular benchmarking and analysis of current programs and comparison to firm's tech peers; monitor, measure, and evaluate performance of regional broker/consultant. Oversee the management of local/region vendor relationships (with EMEA Benefits Partner) and develop accountability measures to monitor vendor performance in the region to ensure compliance with local/regional regulations. Oversee time away program administration in the region; work with Global Time Away practice leader and Global Time Away consultant to set leave of absence policies and processes. Provide consultative support and act as a trusted advisor to Total Rewards, P&P, and Business leaders by effectively offering data-driven insights to inform future analysis and decisions on regional benefit initiatives. Examples of desirable skills, knowledge and experience: Minimum of 12 years of direct benefit program management experience in a multi-country or global environment with multinational employers (including team management responsibilities) Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required Demonstrated expertise working within global benefits strategy development and program administration and governance. Detailed knowledge of employee benefit plan design in EMEA, including healthcare and pension schemes along with associated complexities of plan administration, associated payroll processes, country-level regulatory requirements, and benefits program taxability. Successful record of building internal and strategic vendor partnerships globally, driving program efficiency along with measuring and maintaining high levels of customer satisfaction. Demonstrated bias for action, program accountability, and extreme ownership; with the ability to work in a fast-paced environment with a high degree of autonomy through ambiguous phases of expansion and project development. Excellent project management and organizational skills, with great attention to detail and the ability to navigate across business units and critical business priorities. Possess sound personal judgment and global business acumen, with the ability to influence business leaders and to interface with all levels of the organization. Superb verbal and written communication skills, including the ability to present and discuss complex information to a diverse audience in a way that persuades others and enhances understanding. Proven abilities in vendor management, vendor accountability, and establishing effective partnerships with external service providers to ensure quality service is delivered to employees. Highly proficient in MS Excel, PowerPoint, Word and Google Suite (Sheets, Docs, Slides). Strong working knowledge of HR systems (i. e. Workday) What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $110k-146k yearly est. Auto-Apply 8d ago
  • Software Engineer Intern (Spring 2026)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available location: Lisbon, Portugal About Cloudflare's Engineering Teams Anytime we push code, it automatically affects the millions of Internet properties (powering websites, remote teams, APIs, mobile apps, etc.) running on our global network. Cloudflare's network is one of the largest in the world and spans over 330 cities in more than 125 countries. What's more, Cloudflare operates within 50 milliseconds of 95% of the Internet-connected population globally (for context, the blink of an eye is 300-400 milliseconds!). We are passionate about making the Internet more secure, reliable, and faster for everyone. Cloudflare's Engineering teams build and run the software that handles the massive amount of traffic that flows through our network. We also have teams that build the UI and control plane for our software, using modern patterns and libraries in a microservices-based architecture. Technologies include: Typescript/Javascript, Go, Rust, C/C++ and Python. About the Internship Program The ideal intern is passionate about making the Internet a better place. You will work alongside experienced engineers. You will push code this spring that touches hundreds of millions of web surfers. We like to get things done, so we are looking for interns who are curious, proactive, and able to complete projects. This is a great opportunity for engineers who want to learn to develop at Internet scale. What would you do as a Cloudflare intern? Ship and deliver projects over 12 weeks with autonomy and support. Work cross-functionally with various teams. Work closely with a mentor to guide you through the internship and help with career goals. Build your network across the company through our various in and out of office socials, networking programs, Employee Resource Group (ERG) programs, and Activity Groups. Present your project to the entire company at the end of the internship. Connect and learn from our executives and leadership team including our co-founders. Learn and develop skills through our professional development workshops. Write for our Cloudflare blog and be featured on Cloudflare.tv sessions. You can check out our internship blogs to learn more about our program and hear directly from our past interns. Examples of desirable skills, knowledge and experience Currently pursuing a degree or program in Computer Science, Engineering, Mathematics, Statistics or relevant field to the role. Open to recent graduates within last 6 months. Demonstrated critical thinking skills and drive to learn and adapt new technologies. Curiosity, empathy and ability to get things done. Ability to commit to a minimum 12 week spring internship. In office 3-4 days a week in Lisbon office. Bonus: Demonstrated passion for software development, such as personal projects, open-source contributions, or experience with our developer platform using Cloudflare for Students. Important dates: Deadline to apply: November 21, 2025 Internship dates: January 12, 2026 - April 3, 2026 (12 week internship) What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $100k-138k yearly est. Auto-Apply 57d ago
  • VP of R&D India

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! We are expanding our footprint with a new global capability center in Bengaluru, India, aimed at driving operational excellence, technological innovation, and strategic growth. Position Overview: We are seeking a dynamic and experienced Senior Leader to lead our new global capability center in Bengaluru. This leader will play a critical role in overseeing the center's operations, guiding our largest technical team, liaising with the Indian government, and growing important partner and network relationships. Key Responsibilities: Operational Leadership: Oversee and manage the day-to-day operations of the Bengaluru capability center, ensuring alignment with corporate goals and standards. Implement and maintain efficient operational processes and systems to drive productivity and quality. Develop and manage the center's budget, ensuring financial objectives are met. Foster a culture of continuous improvement, innovation, and excellence within the center. Technical Team Leadership: Lead the largest technical team within the center, such as Engineering, Product, or R&D. Drive the strategic direction and execution of technical projects, ensuring they meet quality, timeline, and budgetary requirements. Promote a collaborative and innovative environment, encouraging the team to push the boundaries of technology and product development. Mentor and develop technical leaders and high-potential employees within the team. Government Engagement: Act as a senior liaison with Indian government officials and agencies, representing the company's interests. Develop and maintain strong relationships with key government stakeholders to support strategic initiatives. Oversee the company's efforts to ensure the company's operations adhere to local laws and regulations. Advocate for policies and initiatives that benefit the company's growth and operational objectives in India. Executive Support: Leverage personal influence and professional network to support growing networks and partnerships. Participate in high-level meetings and presentations to showcase the company's capabilities and value proposition. Collaborate with the teams to develop strategic plans for key opportunities. Provide insights and support based on technical expertise and market knowledge to drive company success. Remote Team Collaboration: Work effectively with remote teams in the US / EMEA / APJC, demonstrating flexibility in time zones and availability. Facilitate seamless communication and collaboration between the teams in Bengaluru other hub offices. Travel as needed for meetings, strategic planning, and team integration. Qualifications: Education: Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred. Experience: Minimum of 15 years of experience in a senior leadership role, with a proven track record of managing large operations and technical teams. Industry Knowledge: Deep understanding of Cybersecurity and experience working with government and regulatory bodies in India. Leadership Skills: Strong leadership, strategic thinking, and decision-making abilities; excellent interpersonal and communication skills. Technical Expertise: In-depth knowledge of engineering, product development, or R&D processes and best practices. Sales Acumen: Experience in supporting sales teams and engaging with large enterprise customers. Cultural Competence: Ability to navigate and bridge cultural differences effectively. Remote Collaboration: Proven ability to work with remote teams across different time zones and willingness to travel as necessary. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $166k-228k yearly est. Auto-Apply 60d+ ago
  • Principal Customer Success Manager

    Sugarcrm 4.7company rating

    Remote job

    From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we're building a culture that values personal and professional growth-and we're proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about SugarCRM careers and how you can be part of our journey. Where You Fit In As a Principal Customer Success Manager (Global Account Director), you will be responsible for overseeing the relationship and strategic management of some of our largest and most significant global accounts. Your goal will be to ensure the satisfaction, retention, and expansion of these accounts across multiple countries. The ideal candidate will possess a strong understanding of global business practices, be an expert communicator, and have the ability to navigate complex organizational structures in a multi-cultural environment.Impact You Will Make in the Role: Strategic Account Management: Develop and maintain strategic relationships with key stakeholders within large global accounts. Understand their business goals, processes, and challenges to align our services with their strategic needs. Global Coordination: Work closely with Sugar teams across different regions to ensure a unified approach to account management. Tailor strategies to accommodate regional differences in business practices, culture, and regulatory environments. Customer Advocacy: Act as the voice of the customer within the company. Gather feedback and communicate customer needs and insights across product, sales, and marketing teams to help guide the direction of product development and marketing strategies. Cross-Functional Collaboration: Collaborate throughout Sugar to ensure account renewals and expansions are executed seamlessly. Partner with marketing and product teams to help create and refine offerings that meet the diverse needs of global customers. Performance Metrics and Reporting: Track and analyze key account metrics across regions. Prepare and deliver comprehensive reports detailing account status, risks, and opportunities to executive leadership. Issue Resolution: Serve as the escalation point for resolving any issues or challenges faced by customers. Ensure prompt and effective resolution to maintain customer trust and satisfaction. What You Will Bring: 7+ years of experience in customer success, account management, or a related field, with at least 3 years in a role managing large, global accounts. Strong understanding of global market dynamics and cultural sensitivities. Exceptional communication and interpersonal skills. Proven track record of successfully managing large, complex customer accounts. High level of strategic thinking and analytical skills. We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks:Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · Excellent healthcare package for you and your family · Savings and Investment - 401(k) match· Unlimited Paid Time Off· Paid Parental Leave· Online Legal Services (Rocket Lawyer)· Financial Planning Services (Origin)· Discounted Pet Insurance (Embrace Pet Insurance)· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public· Health and Wellness Reimbursement Program · Travel Discounts· Educational Resources - Career & Personal Development Program· Employee Referral Bonus Program· We are a merit-based company - many opportunities to learn, excel and grow your career! If you require a reasonable accommodation to search for a job opening or submit an application, please call ***************** with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* #LI-Remote
    $112k-152k yearly est. Auto-Apply 13d ago
  • Software Engineer, Application Performance

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Software Engineer, All Levels (Hybrid) Hiring Process & Cloudflare's Application Performance Engineering Teams If you are obsessed with making the Internet faster, safer and more reliable for everyone, but are unsure about which team to apply for, this role will give you the best opportunity to match with a Software Engineering team that is most aligned to your experience, skill, and ambition. We've created a hiring process designed to find top tier candidates passionate about improving web and software application performance and help them find the best team fit for them at Cloudflare. At the end of the hiring process you will have the opportunity to meet with one or more teams to find out if they are the best team match, but if you discover during the interview process that a particular team is the most interesting to you let us know. About Engineering at Cloudflare Cloudflare's Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic technology enthusiasts to take on big challenges and build some of the best skills in the industry. We're looking for talented team members to help build and quickly iterate on high-growth products, scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems fault-tolerant and elastic. Cloudflare's network is a massively distributed system spanning more than 300 cities in over 125 countries, including 35 cities in Mainland China and interconnects with approximately 13,000 networks globally with a mission to make the Internet better, safer, and more powerful every day. As a Software Engineer at Cloudflare, you'll work on the code that runs close to the end user at Internet scale. Examples of software systems at Cloudflare: A TLS/HTTP proxy to make the connection from eyeball to edge as fast and secure as possible Content optimization that takes content served from customer sites and makes it more performant A reverse-proxy system that caches customer website content according to customer configuration Optimization of connections from Cloudflare to our customers' origin servers to reduce their load and increase performance Data Science diving deep into HTTP request data, identifying malicious and fraudulent traffic patterns, and building novel solutions for mitigating such attacks. One of the biggest data pipelines in the world, operating at well over 250M events per second Open source projects including Pingora, Trie-hard and more to come.. Requirements for this role First and foremost curiosity and critical thinking Experience (and love for) debugging complex distributed systems Experience with a continuous integration workflow and using source control (we use git) Experience with build and maintain distributed systems Understanding of what it takes to build secure systems Ability to work in multiple systems level programming languages - bonus points for Go and/or Rust Experience with monitoring, alerting and debugging high volume production systems Examples of desirable skills, knowledge and experience Minimum 4 years professional experience as a developer/engineer Solid grasp of how TCP/QUIC and HTTP work Experience with Linux networking Understanding systems at the network protocol level, including the differences between what the specs say, and what actually happens on the Internet Strong systems level programming skills Experience with databases similar to PostgreSQL and Clickhouse Good Unix knowledge, having submitted patches to Operating Systems a huge plus for some roles Fluent in analyses of large data sets BA/BS or higher in Computer Science/Engineering or equivalent professional experience What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $135k-173k yearly est. Auto-Apply 55d ago
  • Technical Account Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Job Location: Austin, TX | Atlanta, GA | New York, NY | Washington DC About the department The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience. As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development. What you'll do The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare's top Enterprise customers, ensuring smooth operations and resolving technical challenges. As the primary technical contact, the TAM manages support interactions, escalations, and proactively advocates for customer needs. Collaborating with Customer Success and Account teams, they provide recommendations aligned with customer roadmaps and technical requirements. Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. TAMs specializing in Network Services work closely with customers to optimize their Cloudflare configurations and address key support needs. Responsibilities Serve as primary technical support contact. Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase. Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership. Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. Have a holistic and dynamic view of customer's environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements. Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews. Ability to travel up to 25% of the time. Ability to work one weekend every quarter. Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer. Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours. Understand client sentiment, own internal and customer facing escalations, and provide product support. Ensure support tickets are solved in a timely manner. Maintain and expand working technical knowledge of Cloudflare products. Single threaded owner of technical support issues, working with backend teams as needed. Work with global TAM's to ensure coverage on critical issues. Ensure rapid Incident response. Assist with preparing and communicating CSRs and formal documentation for incidents and major issues. Examples of desirable skills, knowledge and experience Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc). Experience in security products and technologies (e.g Firewall, IPS, DDoS). Experience in system integration and multi-vendor environments & data center deployments. Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution. Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities. Have the business acumen of working with Fortune 500 companies and their leadership team. Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works. Passionate about Cloudflare products, helping customers, and building strong relationships across organizations. Compensation Compensation may be adjusted depending on work location. For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $142k-174k yearly Auto-Apply 60d+ ago
  • IT Engineer

    Algolia 4.6company rating

    Algolia job in San Francisco, CA

    At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. We are looking for a new IT engineer for a partial remote position in the Bay area. This is a succession position that will be split 50/30/20 in EUC, application management and project management. This position may have up to 10% travel. The Algolia IT team cares about the needs of our organization and the satisfaction of our end users. We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes. We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other. Cultural fit: * You want to work in an international environment. * You value the strength diversity provides. * You love being part of a team that exists in the operations nexus. * You are excited to support a primarily remote organization. Critical traits: * You learn fast and retain well. * You prioritize tasks effectively and self-initiate completion. * You build relationships with non-IT stakeholders efficiently. * You are adaptable in a fast-changing environment. * You can demonstrate excellent communication skills. EUC Responsibilities: * Serve as the first point of contact for IT requests in all regions. * Administrate the EUC tech stack with specialization in Gsuite, Okta, Atlassian, Zoom and Slack. * Deploy and sunset devices for end users in the NA and APAC regions (mac OS, Windows, Linux and all sorts of mobile devices). * Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.). * Create documentation to enable end users to interact with our hardware and software systems. Engineering Responsibilities: * Manage asset and service relationships and associated contracts with major vendors. * Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals. * Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments. * Ally with Information Security and Infrastructure teams to maintain the safety of our people and products. SaaS Responsibilities: * Learn the complex SaaS environment inside of Algolia from an automation and stack management perspective. * Propose improvements in stack maintenance and execute them. * Identify ideal targets for procurement and sunset. * Competency in AI tooling and additions to tooling from an execution and administration perspective. Requirements: * A BS in Computer Science or its equivalent in continuing education. * 3+ years of technical support experience. * 4+ years managing IT environments. * Expertise with mac OS and Windows as well as familiarity with Linux. * Authorization to work in the United States. #LI-Hybrid Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range $109,000-$123,810 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: * GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. * TRUST - Willingness to trust our co-workers and to take ownership. * CANDOR - Ability to receive and give constructive feedback. * CARE - Genuine care about other team members, our clients and the decisions we make in the company. * HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. PLEASE REVIEW OUR POLICY FOR AI USE IN INTERVIEWS - ************************************************************************* IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: * Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. * All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. * We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!
    $109k-123.8k yearly 60d+ ago
  • Director, Enterprise Sales (Bay Area)

    Zendesk 4.6company rating

    Remote job

    Join us at Zendesk, where we're transforming how the world experiences customer service. Our mission is to power exceptional service for every person on the planet and we're accelerating that ambition by building intelligent, AI-driven solutions that connect people and businesses in more meaningful ways. We're seeking an experienced and dynamic Sales Director with a growth and ownership mindset to join our Bay Area Sales team. This pivotal role will lead a high-performing team focused primarily on Enterprise accounts across the Bay Area region, with a hybrid element integrating select Commercial accounts. You'll shape the strategy for one of our most critical markets. Helping define Zendesk's next chapter and empowering customers to elevate their CX and EX through cutting-edge AI and automation capabilities. As a strategic sales leader, you'll inspire a high-performing team, build trusted relationships with C-suite leaders, and drive growth through data-driven, AI-enabled sales strategies that position Zendesk at the forefront of customer experience innovation across the Bay Area's most forward-thinking companies. What You'll Be Doing: Hire, coach, and lead a high-performing Bay Area based Enterprise sales team, motivating and empowering them to consistently meet and exceed quota. Drive the team to sales growth through implementing new business opportunities, AI-focused solution selling, and upsell/cross-sell strategies. Lead and coach the team through complex Enterprise sales cycles, including large, multi-product, AI-driven deals and layered decision-making processes. Regularly analyze sales activities, helping the team understand and leverage regional buying trends and technology adoption patterns across Enterprise and select Commercial markets. Conduct quarterly territory plan reviews providing strategic guidance and actionable tactics to increase our market share and AI-led customer adoption in the Enterprise sector. Conduct weekly forecast meetings, mentoring direct reports on strategies to drive deals to closure, report accurately on progress and challenges to senior leadership. Review top account plans quarterly, providing strategic recommendations leading to revenue growth through AI-enabled CX solutions. Lead overall sales process and drive accountability to KPIs and sales stages. Maintain thorough knowledge of Zendesk's AI and automation capabilities, staying current with the competitive tech landscape and proactively learning industry trends. Deliver QBR presentations to executives and redefine strategy based on evolving customer needs and future AI technology goals. Engage C-level executives and technology leaders through in-person engagements and onsite visits. We hope you'll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria, applied to key sales activities to assess, reward and promote sales leadership. Innovate: Build your sales team to think creatively and leverage emerging AI and automation technologies to adapt quickly to new ways of working. Adjust to the changing needs of your customers, your market, and our CX/EX product portfolio. Collaborate: Work with your peers and partners across Zendesk and the Bay Area ecosystem to identify priorities, share customer insights, and proactively improve our ability to deliver value through AI-driven customer experiences. Operate: Know your business, your customers, your tools, and your data. Fill your funnel, track your opportunities, and convert. Be prescriptive and focused to minimize the number of variables between your customers and their outcomes. Navigate: Study the future of our industry, AI advancements, and the emerging needs of your Enterprise customers. Coach and develop your team to be ready for the future and convert today's opportunities. Inspire: Use your unique insights and voice to move people into action. We are creating the future of AI-powered CX and EX. Champion: Build relationships with your customers to proactively sense and respond to their business needs. Help everyone at Zendesk connect emotionally and strategically with our customers, driving innovation through AI and human connection. What You Bring to the Role: BA/BS degree or equivalent experience required. 10+ years of software sales experience, including 5+ years Enterprise sales management experience, preferably in the SaaS or AI technology industry. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's Club membership is a plus. Expertise in navigating complex Enterprise sales cycles and renewals, including multi-month, AI-enabled, value-centric processes with proof of concept stages. Familiarity with value selling, with experience running deal reviews through MEDDPICC. Ability to forecast accurately and drive pipeline development and management across Enterprise and select Commercial accounts. Skilled at negotiating high-value ARR opportunities. Excellent presentation, storytelling, and listening skills, with the ability to position Zendesk's AI and automation solutions as strategic business enablers. Results-driven, self-directed, and passionate about technology innovation and customer success. Ability to establish relationships with C-suite executives, including CIOs, CTOs, and Chief Customer Officers. Accomplished in attracting, hiring, and developing Account Executives in high-growth tech markets like the Bay Area. An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, and AI-driven enablement technologies. Customer-facing travel required within the Bay Area and select West Coast territories. The US annualized OTE (On Target Earnings) range for this position is $323,000.00-$485,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
    $323k-485k yearly Auto-Apply 15d ago
  • Enterprise Account Executive

    Zendesk 4.6company rating

    Remote or San Francisco, CA job

    Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We're seeking a proven Enterprise Account Executive to join our Bay Area focused sales team, driving growth within one of the most dynamic technology markets in the world. In this role, you'll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact. You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk's footprint within high-value, strategic accounts. What You'll Be Doing: * Drive top line revenue growth by acquiring new Enterprise customers across the Bay Area and executing strategies to penetrate top-tier technology and innovation accounts. * Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk's solutions to optimize customer outcomes and profitability. * Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth. * Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts. * Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk's Enterprise market share in the region. * Develop a deep understanding of Zendesk's AI and CX platform, aligning our technology to customers' business objectives and transformation goals. * Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design. * Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals. * Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation. * Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions. * Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI. * Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market. What You Bring to the Role: * 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets. * Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management. * Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector. * Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President's Club membership a plus. * Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms. * Strong presentation, negotiation, and closing abilities with consultative selling expertise. * Experience creating and executing territory and account growth plans that drive measurable results. * Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth. * Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker. * BA/BS degree or equivalent experience required * Willingness to travel as needed across the Bay Area for customer and team engagements. LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $249,000.00-$373,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
    $119k-166k yearly est. Auto-Apply 29d ago
  • Sr. Manager, Enterprise Sales

    Zapier 3.9company rating

    Remote or San Francisco, CA job

    AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: June 4, 2025 Location: North America Hi there! Zapier is hiring a Sr. Sales Manager to join our Sales and Customer Success org. In this role, you'll lead the Enterprise Sales team responsible for selling Zapier's AI Orchestration platform offerings to customers across the globe. The Enterprise Sales team targets customers who have between 1-5k employees and is responsible for net new logos and expansion. A successful Sr. Sales Manager has demonstrated success as both a seller and leader, and takes ownership for the outcomes of the sales program. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You'll Do Lead a team of Enterprise Account Executives focused on acquiring and expanding Enterprise accounts, ensuring we meet and exceed revenue targets. Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. Coach and develop your team through regular feedback, deal reviews, pipeline inspection, and career development planning. Partner with cross-functional leaders in Solutions Architecture, Customer Success, Product, and Marketing to deliver strategic, customer-centric solutions. Build and maintain executive-level relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation. Drive sales operations and forecasting, ensuring accurate and data-informed pipeline and performance reporting using tools like HubSpot. Represent the voice of the customer, translating enterprise needs into product feedback that shapes the future of Zapier's roadmap. Contribute to the enterprise sales strategy, improving playbooks, refining processes, and helping scale a best-in-class sales organization. About You You bring 5+ years of SaaS sales experience, with a focus on horizontal platforms and AI and/or automation solutions, and a strong track record of quota attainment. You have 2+ years of experience leading and developing high-performing Enterprise sales teams, ideally within a fast-growing or high-velocity environment. You've closed and led large, multi-stakeholder enterprise deals-typically $100K+-with a consultative, value-driven sales approach. You're comfortable speaking to technical and business audiences alike, with credibility in areas like integrations, APIs, compliance, and scalability. You're operationally strong-you manage pipeline rigorously, forecast with precision, and make data-driven decisions. You thrive in ambiguous, fast-paced environments and bring a builder's mindset to new challenges. You're deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. You're a strong communicator who can align internal stakeholders and build rapport with executives across customer organizations. You're excited about Zapier's mission and energized by the opportunity to scale our enterprise business from the ground up. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
    $100k yearly Auto-Apply 60d+ ago
  • Senior Solutions Engineer

    Algolia 4.6company rating

    Remote Algolia job

    At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Open to candidates in Pacific or Central Time only. At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia provides the industry's most powerful search and discovery SaaS platform, driving richer, more powerful engagement and success capabilities to over 17,000 companies. We are seeking passionate and industrious Solutions Engineers ready to join a hyper-growth business and market to help evangelize and drive technical success with our solutions. The Senior Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organizations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers. The Algolia Senior Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts. They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture, overcome objections, and offer creative and consultative solutions. The Algolia Senior Solution Engineer is both a highly technical product expert and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers. The ideal candidate gets excited talking to engineers, product managers, and CTOs, and also knows how to distill technical concepts to business value for all types of buyers. The Senior SE also is an important advocate for customer interests towards product development interfacing with R&D, creating compelling technical content, enabling other groups, and working on cross-company initiatives. Our priorities are determined by a single question: what will help our customers be more successful with Algolia? YOUR ROLE WILL CONSIST OF: Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions Understand and qualify customer goals with KPIs and effectively articulate Algolia's ability to meet them Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem. Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world. Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding YOU MIGHT BE A FIT IF YOU HAVE: Obsessed with Solving Customer Problems 4+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React, Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C Experience with data formats and data transformation Great oral and written communication skills Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure) NICE TO HAVE: A background in the search industry or e-commerce Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, commercetools and alike Familiarity with emerging concepts in agentic AI systems (e.g., autonomous reasoning, tool use, or multi-agent orchestration). Knowledge in Analytics, SEO Spanish Speaking - a Plus! WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY- Aptitude for learning from others, putting ego aside. #LI-Remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: On-Target Earnings Pay Range$144,000-$193,800 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. PLEASE REVIEW OUR POLICY FOR AI USE IN INTERVIEWS - ************************************************************************* IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!
    $144k-193.8k yearly Auto-Apply 8d ago

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Algolia may also be known as or be related to Algolia, Algolia Inc and Algolia, Inc.