Algolia jobs - 46 jobs

At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. The People Operations team builds scalable, equitable, and data-driven programs that enable all Algolians to thrive. We lead global initiatives across compensation, systems, and processes that support growth and retention, anchored in Algolia's values of Care, Trust, Candor, Grit, and Humility. As a key member of this team, you'll play a critical role in ensuring that Algolia's pay practices are competitive, transparent, and aligned with our mission to reward impact. YOUR ROLE WILL CONSIST OF As a Compensation Manager, you'll own the design and execution of Algolia's global compensation programs. You'll partner closely with People, Finance, and Leadership teams to ensure our pay and equity structures scale with our business and reflect our values. You will: Review and optimize compensation frameworks, including job leveling, salary bands, and equity structure. Develop scalable, data-driven compensation programs that drive internal equity, market competitiveness, and retention. Lead recurring compensation cycles: mid-year and year-end reviews, equity submissions to the Board, and annual band refreshes. Build and maintain audit processes to ensure data accuracy and governance across all systems. Collaborate cross-functionally with Finance, Talent Acquisition, and People Business Partners to operationalize our compensation strategy. Provide analytics, insights, and reporting to inform leadership decisions on pay equity, geographic calibration, and total rewards trends. Serve as a trusted advisor on compensation philosophy, ensuring compliance and alignment with market benchmarks. Partner with the broader People team to align compensation with benefits and other total rewards initiatives, contributing to the evolution of a holistic rewards strategy over time. YOU MIGHT BE A FIT IF YOU HAVE Deep interest in building fair, transparent, and motivating compensation programs that drive business impact. 5+ years of experience in compensation or total rewards, ideally in high-growth or SaaS environments. Proven ability to collect, analyze, and present complex data sets clearly and persuasively. Experience managing HR Operations or Compensation projects across global, cross-functional teams. Excellent written and verbal communication skills, including executive-level presentation capability. Experience at companies of similar scale (10,000+ customers, $50-200M ARR) and navigating fast organizational change. Curiosity or exposure to benefits or broader total rewards programs is a plus; interest in developing this expertise over time is encouraged. NICE TO HAVE Familiarity with benchmarking tools & systems (e.g., Radford and Pave). Understanding of international compensation compliance. #LI-remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range$140,000-$160,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Seattle, WA About the Position The Cloudflare Field CISO will have expertise in Cloud technologies and cloud-native computing trends as well as enterprise computing, security, and networking technologies. The person in this role will possess a passion for helping people and communities connect to our platform and achieve their short- and long-term technology goals. The ideal candidate will enjoy educating and influencing broad audiences about new technologies and their benefits and will deliver outstanding content, technical expertise and support in a variety of formats. The candidate will work closely with our most critical clients and prospects to articulate the Cloudflare Global Platform message and drive deeper technical engagement and market adoption. The Field CISO will partner closely with Cloudflare's Engineering, Product, and go to market teams to drive the impact and adoption of our security and performance platform. We are seeking a highly skilled Field CISO with a storied history in the technological sector. Reporting to the Chief Cyber Solutions Officer, this role is a regional leadership role that will be responsible for delivering against corporate objectives and meeting the growth targets for the business. The role will act as both a technology and business expert, making decisions that will impact the current and future strategy and operations of the company. The role will be a public facing persona representing the organization at a regional or global level at conferences, media engagements, analyst conferences and other key industry events. What You'll Do Work directly with customers and prospects to deliver executive level demonstrations, and partner with strategic sales to implement concepts and solutions within customer environments. Evangelize our technology platform relative to the status quo. Develop and implement a technology-informed go-to-market strategy for the region, ensuring it integrates with the overall company strategic roadmap. Define and simplify the Cloudflare offering to key market segments and deliver key messaging to the market. Build an awareness of key market conditions and the competitive landscape. Work with International Leadership peers on key company initiatives. Introduce new innovations to the market through traditional and social media (press interviews, Twitter, Hacker News, etc.), blogs, and analyst briefings. Drive and contribute to key business activities including: Business Reviews, Pipeline generation and Assist with Deal Closure. Engage with strategic accounts by building strong relationships with the senior leaders and decision makers within customer companies and help drive product adoption. Work with Cloudflare global leaders to help define company regional priorities to best deliver company success. Work within the Cloudflare Regional Leadership team to formulate tactical and long-term strategic plans to increase technology awareness, drive market development and contribute to company growth targets. Be willing to work remotely as required and travel regularly (at least 30%) to engage with customers. Be a company technical voice working with solution engineering to evolve the product to meet the needs of the market & customer segments Examples of Desirable Skills, Knowledge & Experience 10+ years of experience within the IT, Cyber Security, Consultancy, Service Provider, or Telecommunications industry, with a minimum of three years of experience in a similar position. Own CxO level relationships both at the business and technical level and have strong existing executive customer, partner and industry associations and relationships that can be leveraged. Desirable background in a technology start-up organization leading to significant business growth or acquisition. Have solid experience in shaping and translating a technology-enabled vision into delivery of successful business outcomes and led a company through key digital transitions. Have a strong understanding and experience in managing cloud-based models including Saas, Paas and Iaas and worked with customers through digital and cloud transformation. Has experience in working with Web-Scale organizations or Large Service Providers. Has a strong background in Cyber Security, Security Operations and IT Risk Governance. Has experience in speaking at public forums and presenting at key industry events. Proven track record in building and managing high performing technical teams. Highly skilled communicator and influencer with the ability to reflect and question positively and effectively. Advanced technological skillset and a demonstrated history with technology. Extensive industry knowledge with an eye towards the future. Proven ability to forge and sustain effective partnerships internally and externally. Proven ability to articulate a clear vision for change and manage the process while supporting people. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! This role will be located in either Austin, TX or one of our eastern U.S. Hubs About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Product Specialists, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Our Product Specialization & Growth team provides deep subject matter expertise on converging Network and Security services in our Cloudflare One (CF1) portfolio, including Secure Access Service Edge (SASE), Security Service Edge (SSE), Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Remote Browser Isolation (RBI), Data Protection (including DLP), and Email Security (CES). What you'll do As a Senior Product Specialist you will be responsible for growing CloudflareOne (CF1) revenue and product adoption. In this role, you will serve as the segment lead for CF1 sales. You will advise the sales leaders on opportunities and programs to grow CF1 revenue, partner with the technical sales teams, enable account executives on product positioning and competitive intelligence, grow partner engagement around CF1, form a tight feedback loop with product and PMM, and support strategic deals from discovery to close. The ideal candidate possesses a consultative mindset, strong selling skills, and a deep technical background to drive engagement internally among the sales organization and externally with decision-makers and influencers within security, networking, and IT and operations. Present to strategic customers as an expert of our SASE, SSE, and Email solutions. Align Director and C-Level perceived business value with Cloudflare solutions in the transformational objectives of securing remote work, corporate network modernization, adoption of SASE/SSE, and data protection Develop and advise on sales strategies and pipeline generation in partnership with regional and country sales leaders. Create net-new partner initiated pipeline programs Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business Generate a succinct feedback loop with PM, PMM, Demand Generation, Enablement, Programs, and Partner Organization to deliver relevant CF1 anecdotes and data points. Lead New Product Introduction with a sales lens to ensure emerging products in the CF1 space begin and maintain healthy adoption across current and net-new customers The Senior Product Specialist Role is a consultative sales excellence role that directly supports sales delivery of regional CF1 quota. In order to be successful, you will need to become a thought leader, trusted advisor, and spokesperson for Cloudflare One - Cloudflare's SASE platform. Requirements Minimum 7 years of experience selling or supporting the sales of cyber security, networking, identity management, cloud or SaaS solutions. Technical expertise in SASE, SSE, ZTNA, SWG, CASB, DLP, SD-WAN, and Email Security Experience building territory plans, prospecting and bringing in new logos in a competitive market Experience introducing new products, services, or programs Knowledge of key market players/competitors in the software defined networking, zero trust and cybersecurity solution spaces. Demonstrated ability to think strategically and develop/execute corresponding objectives. Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations. Excellent presentation and public speaking skills. Bachelor's Degree 10 - 20% travel What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Southeast Locations: Atlanta, GA - Raleigh, NC - Charlotte, NC - Nashville, TN - Miami, FL *This is a work-from-home role, but you should reside in one of the regions. What you'll do as a Solutions Engineer You are the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership. You will work closely with our Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, create documentation, and to support the long-term technology strategy of the customer. As a Public Sector SE you will need to have strong technical knowledge of both on premise security and networking implementations and public cloud initiatives common to US Public Sector customers.You are the technical customer advocate within Cloudflare and will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. What we look for in our Solutions Engineers Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other. Responsibilities As critical members of Cloudflare's Public Sector Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy. In business generation and expansion, you'll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs). For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance. The role is focused on our territory segment within SLED and as such may require some travel but the majority of engagement will be done via remote mechanisms. Generally, the role requires 30-40% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates. Requirements Demonstrated understanding in internet technologies: OSI Model layers 1-7,Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS. Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies. Minimum 1-2 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech) Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends. A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company. Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ. Desired You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL' doesn't always mean Anterior Cruciate Ligament. You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector. An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. As part of our engagement, we expect our engineers to have a foundational understanding of AI, be actively exploring or building AI-driven capabilities, and be focused on empowering their prospects and customers to adopt AI in impactful, practical ways. Bonus Points Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. Certifications: Azure/AWS/GCP Architect, etc. More About You You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations. You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions. You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important. You understand how to manage a project, work to deadlines, and prioritize between competing demands. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Algolia's People Team ensures every Algolian has an environment-physical or virtual-where they can do their best work. As we continue to scale globally, providing a consistent, community-driven, flexible workplace experience is central to our culture and strategy. We are looking for a Global Workplace Programs & Office Coordinator who is organized, proactive, people-centric, and excited to shape the employee experience across our offices. This role is a unique blend of NYC office leadership, global workplace program management, and community-building initiatives, working closely with the Director, People Operations & Workplace and our EMEA Workplace team. OUR ROLE WILL CONSIST OF: NYC Office Management Ensure a warm, seamless experience for all employees, candidates, and visitors in our NYC office. Maintain a well-run office environment: coordinate with building management, manage mail and deliveries, oversee supplies and snack programs, and ensure space readiness. Support office safety and physical security procedures, including managing visitor/vendor access and communications. Coordinate onsite activities, meetings, and internal events; partner with global teams to support cross-office engagement. Be onsite at least 3x per week, with additional presence during events or key meetings. Global Workplace Program Management Lead global real estate and workplace program renewals with support from the Director, People Operations & Workplace. Partner closely with the EMEA Workplace Coordinator to build unified, efficient processes, including global physical security guidelines. Maintain and improve programs that foster community and support our flexible workplace model. Drive culture and connection across all offices and remote locations through programs such as the Community Leaders Program and Mobility Pass. Lead key global initiatives including CSR programs (Global Giving Day, Charity Matching) and our ESG program, such as annual carbon footprint reporting and EcoVadis certification efforts. YOU MIGHT BE A FIT IF YOU HAVE: Care about people and their happiness at work: a sincere customer service approach is key. High-energy, team-first, positive attitude. Strong communication skills, unquestionable integrity, and ability to handle sensitive matters. An ability to work both independently and collaboratively in a team. Strong organizational skills with the ability to prioritize time. Desire to get things done. Keen to learn in a fast growing startup. Previous HR experience is preferred but not required. #LI-Hybrid Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range$89,000-$104,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: November 14th, 2025 Location: Americas Hi there! Zapier's Revenue Zone is where product meets payments - and where customers truly experience the value of Zapier. Whether they're choosing a plan, managing their subscription, or checking usage, we believe those moments should feel effortless, transparent, and trustworthy. We're hiring a Full Stack Engineer to help us build and evolve the infrastructure behind these moments. You'll work on the systems that power billing, payments, plan selection, usage tracking, and more - and play a critical role in making these experiences reliable, flexible, and user-friendly. If you're excited to build systems that directly influence how millions of users access Zapier and help ensure our business continues to grow sustainably - this is the role for you. The Revenue Zone owns how Zapier is packaged, priced, and purchased - and how those systems evolve with our customers. We work across two cross-functional teams: Team Payments builds the systems behind billing, invoicing, subscription management, and payment processing. Their work ensures customers can reliably pay for Zapier - and get the value they expect. Team Catalog focuses on how we present pricing, help customers choose the right plan, and support internal tooling for packaging and offers. Together, we build and maintain the infrastructure that supports pricing, payments, subscriptions, and customer visibility into their accounts - while keeping reliability, performance and clarity top of mind. As a Fullstack Engineer in the Revenue Zone, you'll: Build and maintain pricing and plan selection UIs Develop backend services that manage subscriptions, usage tracking, and payment flows Collaborate with design, product, and data to deliver performant, user-centered experiences Work across the stack to modernize legacy systems and improve platform scalability Help define new interfaces between systems - e.g., billing APIs, pricing engines, entitlements, plan change workflows Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier 🚀 High Visibility, High Impact The Revenue Zone is responsible for the experience every paying customer has with Zapier - and that means your work directly supports the company's business growth. This is an opportunity to: Ship features that improve transparency, reliability, and flexibility in how customers pay for Zapier Modernize the tech stack behind core billing and packaging infrastructure Collaborate with Product, Finance, and Support teams to reduce friction and drive adoption Contribute to a high-delivery team that values fast feedback and continuous improvement About You We're looking for experienced fullstack engineers who bring: 3+ years of experience building and maintaining production web applications Strong knowledge in JavaScript/TypeScript and React, with experience building responsive interfaces Solid experience building backend APIs with Python (Django preferred) Familiarity with PostgreSQL, Redis, and cloud environments like AWS Experience integrating with payment systems, third-party APIs, or billing platforms is a plus You value collaboration, pairing, and async communication in a remote team environment You're customer-focused. Whether internal or external, you care about solving real problems and creating great experiences You love learning and are curious about ambiguous or novel problems. You're comfortable asking questions, digging in, and figuring things out You've used AI tooling for work or personal use-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: October 20, 2025 Updated: November 26, 2025 Location: We're hiring for two Data Engineering openings, each with different location requirements: Product Data Engineering: Americas only. Data Platforms: Americas or EMEA. Hi there! Are you passionate about leveraging data to transform software products? We're hiring two Data Engineers to join Zapier's Data organization: one on Product Data Engineering and one on Data Platforms team. In these roles, you'll help shape the future of how data powers Zapier's products and platform, working with a modern stack to build robust APIs, services, and foundations that other teams build on. Two roles, two teams Product Data Engineering focuses on building and scaling the data systems that power key parts of Zapier's product - from personalization and information retrieval for AI systems to usage analytics and billing. The team partners closely with product and engineering teams to make data more reliable, discoverable, and actionable, helping improve how users experience Zapier. Data Platforms builds and maintains the foundational data infrastructure that enables reliable, secure, and scalable data operations across Zapier. The team focuses on governance, privacy, and security - ensuring data integrity, compliance, and trust across the company. Our philosophy for hiring Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You Experienced Data Engineer: You have 4+ years of experience building and maintaining scalable, reliable data pipelines and infrastructure in cloud environments (AWS, GCP, or Azure). You apply best practices for performance and scalability across modern data platforms. For Product Data Engineering: We're looking for a strong software engineering foundation - designing APIs and data services that power product use cases, applying engineering rigor to build robust, maintainable systems. For the Data Platforms team: We're looking for experience with Governance, Privacy, and Security - implementing controls, policies, and infrastructure that uphold compliance and protect data integrity across systems. Databricks & Distributed Processing Expertise: You're highly skilled in Databricks, Spark, or similar distributed processing platforms and use them to process large datasets efficiently and cost-effectively. Programming and Data Skills: You're proficient in Python and/or Typescript, and strong in SQL. You follow best practices to write clean, efficient, and maintainable code throughout the full software development lifecycle. Commitment to Quality and Observability: You care deeply about data reliability and observability. You use testing, monitoring, and alerting to ensure data quality, accuracy, and lineage across pipelines. Collaborative and Forward-Looking: You communicate clearly in writing, enjoy sharing knowledge with teammates, and embrace innovation and AI to improve how we build software. You balance pragmatism with action, shipping solutions that simply work and iterating as needed. Things You'll Do Build and Scale Data Services: Design, develop, and maintain scalable backend systems and APIs that directly change the product experiences for our users. Collaborate on Data Architecture and Models: Partner with engineering and analytics teams to optimize storage, processing workflows, and database schemas. Define data models and contracts to ensure consistency, accessibility, and scalability across systems. Contribute to Standards, Quality, and Governance: Build reliable, observable data systems with strong testing and validation. Champion best practices, golden paths, and CI/CD workflows that uphold data quality, security, and continuous improvement. Performance Tuning, Maintenance and Optimization: Continuously monitor and optimize the performance of data workflows, identifying and resolving bottlenecks in data ingestion, transformation, and storage. You will participate in on-call rotation for data-owned services. Develop Reusable Engineering Patterns: Design and implement scalable, reusable engineering patterns and frameworks that enable other engineers to self-serve data capabilities safely and efficiently. You'll empower teams to integrate and utilize data within their systems with minimal dependency on the data engineering team. Support Cross-Functional Projects: Work closely with Product, Analytics, and Machine Learning teams to support their data needs, helping them achieve their goals through reliable and insightful data. Mentor and Share Knowledge: Act as a resource for junior team members, offering guidance and knowledge-sharing to elevate team expertise and contribute to a culture of learning. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 6/13/2025 Location: America's Hi there! Zapier is on a mission to make automation accessible to everyone. As a leader in no-code automation, we empower businesses to streamline their workflows and integrate their tech stacks effortlessly. With Zapier, companies can enhance efficiency, scale operations, and unlock new revenue opportunities-all without writing code. As we continue expanding upmarket, we are building a world-class Enterprise Sales team to drive strategic adoption among large-scale organizations. You'll be joining a high-growth, profitable company with an ambitious vision, working alongside experienced leaders who have successfully scaled teams at top SaaS companies. About the Role As a Large Enterprise Account Executive, you'll support Ryan Kaschak as a foundational member of Zapier's Large Enterprise Sales team. In this role, you'll help to define, build, and execute our strategy for selling to large organizations (5,000+ employees). You'll be at the forefront of the automation & AI revolution, working closely with engineering leaders, product teams, finance operators, and C-suite executives to drive strategic digital transformation initiatives. You'll navigate complex multi-stakeholder sales cycles, engaging both executive buyers and technical end users. A successful Large Enterprise AE at Zapier is comfortable operating in an environment with little existing process or playbook, thrives in ambiguity, and collaborates cross-functionally to ensure customer success. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You'll Do: Own the entire sales cycle for enterprise accounts, from prospecting and discovery through technical validation, commercial negotiation, and close. Build and maintain relationships across customer organizations, engaging stakeholders from developers and product managers to CEOs and CIOs. Lead strategic discussions with executives on the impact of automation, integration, and tech stack efficiency, while diving deep into technical implementation details with end users. Develop executive-level business cases, articulating the ROI of automation and integration at scale. Navigate complex organizational dynamics, building consensus among technical and business stakeholders. Collaborate cross-functionally with Solutions Engineers, Product Marketing, RevOps, Demand Generation, and Leadership to drive sales and refine our Enterprise go-to-market strategy. Contribute to product strategy by synthesizing customer feedback and influencing our roadmap for enterprise-focused solutions. Own sales activity and revenue forecasting in HubSpot, ensuring accurate pipeline management and deal progression. You've used AI tooling for work or personal use-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You 8+ years of enterprise software sales experience, with a focus on technical sales to product, engineering, and IT teams. Proven track record of closing large enterprise deals (>$250K) and consistently meeting or exceeding SaaS or Infrastructure quotas of $1.5M or greater. Deep understanding of APIs, AI, integrations, and automation technologies, with the ability to clearly articulate their impact on modern tech ecosystems. Experience selling technical infrastructure, developer tools, or horizontal SaaS solutions to multi-stakeholder organizations. You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life. Strong business acumen, with the ability to communicate the ROI of automation to finance and executive stakeholders. Excellent communication skills, both with customers and internal teams. Self-motivated and adaptable, thriving in fast-paced, high-growth environments with minimal structure. Why Join Us? Work with a fast-growing, profitable company leading the no-code automation space. Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier's expansion upmarket. Engage with top-tier enterprise customers and solve complex automation challenges. Collaborate with an exceptional team in a fully remote, flexible work environment. Competitive salary, generous benefits, and a strong culture of growth and learning. If you're excited about helping enterprises unlock the power of automation, we'd love to hear from you! How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. This post isn't linked to a specific job. If you don't see a posting applicable to your skillset, then we encourage you to join our talent community. By joining our talent community, you'll be among the first candidates we review for each opening. You'll also be invited to talent community workshops and receive quarterly newsletters to hear what's new at Zapier. Want to be part of the team behind the product that is Making Automation Work for Everyone-all while advancing your career at a fast-growing, profitable, impact-driven company? Then read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Zapier Compensation Guiding Principles We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we're able to find, grow, and retain exceptional people from a broad range of backgrounds. Here's how we define our compensation principles: Competitive: Zapier pays well among the technology sector. Equitable: Consistent pay practices; Pay for impact. Simple: Pay is well understood, and pay practices are built for scale. Transparent: Zapiens know how pay works, including how their pay is determined. A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier's success. For more information on Zapier's Total Rewards please click here. Below are our general application guidelines, which are applicable to open roles at Zapier. By completing this talent community form, you are not applying to a current open role at Zapier. You are submitting your interest for a future role. We recommend that you apply directly to any open roles that may be of interest to you. Thanks for being a part of our community! Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the RoleAs a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs. This role will provide primary support to our U.S. government customers. This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. This role is expected to participate in weekend on-call rotations.Responsibilities Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product Troubleshoot complex search issues in and around Lucene/Solr Document solutions into knowledge base articles for use by our customer base in our knowledge center Identify opportunities to provide customers with additional value through follow-on products and/or services Communicate high-value use cases and customer feedback to our Product Development and Engineering teams Collaborate across teams internally to diagnose and resolve critical issues Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts All other duties as assigned Skills & Qualifications US Citizenship required due to government contracts 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr. 3+ years professional experience in a customer facing level 2-3 tech support role BS or higher in Engineering or Computer Science is preferred Experience with technical support CRM systems (Salesforce, Zendesk etc.) Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes Ability to clearly communicate with customers by email and phone Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies Enterprise Search, eCommerce, and/or Business Intelligence experience Knowledge of data science and machine learning concepts Experience working in a startup or similarly fast-paced, high-growth environment preferred. Our Stack Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana Java, Python, Linux, Kubernetes Zendesk, Jira Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

Why This Role? Why Now? The world of customer experience isn't just evolving-it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service-and customer success-can mean on a global stage. We're seeking a Senior Manager of Customer Success who isn't daunted by disruption, but energized by it-an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career destination of choice! Mission Lead a team of up to 10 Customer Success Managers supporting our segments. Your job: Make Zendesk's customers so successful they want to buy more, stay longer, and advocate fiercely. Build a team that blends financial acumen, technical product knowledge, and data-driven experimentation into a customer outcomes powerhouse. You are known for leading with a growth mindset and consistently reaching across the aisle to collaborate and drive customer experience improvements internally. People would describe you as a people first leader who creates a rich learning culture-empowering your team to deliver outsized impact daily. You have unrelenting operational discipline and create a space where world class CSM performance is accelerated by experimentation and constant reinvention. Overarching Objective for the role: Drive Strategic Adoption and Integration of AI-Enabled Customer Success Tools Maximize Team Performance and Customer Outcomes Cultivate Continuous AI Fluency and Enablement within the Team What Makes You Different See ambiguity as an invitation to create, not retreat. Natural "builder" with an innate operator's discipline : you know how to design, run, measure, and continuously improve processes at scale. Fluent in the language of data - dashboards, deep technology conversations and API integrations don't faze you. If you don't know, you dig in and then teach your teams! Thrive on getting close to the work: side-by-side with CSMs on customers, troubleshooting complex customer journeys, and strategizing live with internal partners. Obsess over details that drive outcomes: from GRR/NRR metrics, usage & adoption intelligence, analytics, risk flags, to customer value mapping. Transform ambiguity into structure-getting buy-in for change, standardizing processes and technology where needed, and evangelizing best practices. How You'll Make an Impact 1. Build and Lead a Team of Value Architects Hire, coach, and grow a diverse team, fostering a culture of curiosity, candor, and courageous experimentation. Accelerate your team's product and overall CX technology proficiency, ensuring deep technology and AI fluency to lead customer conversations. Set and communicate crystal-clear goals, weekly, monthly, quarterly, and annual KPIs, and clear accountability frameworks. Attend in-person customer meetings, assist with deep multi-threading, and use Gong consistently to coach the team, identify trends, and stay ahead of the market. Empower your teams while driving operational consistency and rigorous execution to exceed financial targets and contribute to complex cross-functional initiatives. 2. Engineer Next-Level Customer Outcomes Inspire CSMs to act as “mini-CEOs”-owning portfolio strategies, customer prioritization planning, eliminating blockers and opportunities end-to-end. Lead internal monthly/quarterly business reviews (MBRs/QBRs), ensure success plans are built, adopted, and regularly refreshed based on driving customer outcomes that matter- we meet our customers where they are based on what's most important to their business needs. Actively manage churn and expansion playbooks, pipeline health and renewal forecasting accuracy, and run the business by the numbers. 3. Lead an AI-First Revolution in Success Relentlessly drive adoption and sophistication of AI-powered tools for risk flagging, customer insights, automation, and customer engagement. Partner with Product/AI teams, pilot new tools, and aggressively iterate based on real-world feedback. Equally skilled at teaching AI best practices to new hires or jumping in as a “player-coach” on troubleshooting sessions. 4. Operational Excellence in the Gray Zone Own forecasting, retention and growth strategies (partnering heavily with sales and renewals teams), and portfolio reporting for your team-ensuring accuracy, transparency, and proactive management of risk. Hands down you have financial command of your portfolio. Optimize workload distribution and manage capacity with agile, data-driven resource allocation. Champion rigorous performance results through: regular 1:1s, career development, and actionable feedback that makes Zendesk a CS destination of choice. Expected Management Duties (What World-Class Orgs Demand) Business Ownership & Segment Strategy: Act as the business owner for the assigned segment, taking responsibility for revenue outcomes, resource planning, operational health, and ensuring CS feedback influences the Zendesk product roadmap via proactive cross-functional collaboration. Performance Management & Talent Development: Coach for high performance and secure team success through prompt performance management, actionable feedback loops, routine team health checks, skills assessments, and championing promotions for high potential talent. Talent Pipeline & Team Growth: Recruit, interview, and onboard new Customer Success Managers, with a focus on building a diverse team in terms of thought and skill. High-Impact Escalation Leadership: Personally drive resolution for high-impact or strategic customer situations and document learnings to promote continuous improvement across the team. What You'll Need to Succeed AI & Automation Adoption: Early adopter and optimizer of workflow automation, generative AI, and digital engagement tooling-able to guide teams through adoption, troubleshoot issues, and help design new use cases. Data Mastery: Proficiency with CRM and CS platforms (Zendesk, Gainsight, Salesforce, etc.), analytics platforms (Looker, Tableau, or similar), and hands-on skills with data analysis, reporting, and building dashboards for insight-driven action. Financial Acumen: Ability to connect operational levers to revenue outcomes; confident navigating revenue retention, renewal/expansion analysis, forecasting, and ARR/MRR modeling. You've built your career partnering deeply with sales, renewals, product and marketing colleagues. You lead by strengthening a united approach-that puts customer success at the heart of all interactions. Process Engineering: Design and implement standard operating procedures, success plans, customer health scoring models, and scalable playbooks across segments. Risk and Opportunity Management: Ability to conduct root cause analysis for customer escalations, build early warning systems, and mobilize “all hands” to resolve risk. Equally always having an eye on creating a culture of being growth enablers, we think and act like a CEO - you possess extreme ownership and accountability. Segment Strategy: Tailor engagement strategies to SMB, Commercial, Enterprise, and Strategic accounts-using structured frameworks that drive repeatable excellence across segments. Your Background: 9+ years in Customer Success, or relevant customer-facing roles in SaaS or technology companies, with at least 5+ years managing teams. Technical & AI Fluency: Strong expertise in leveraging AI-driven tools, analytics, and automation to positively impact customer success outcomes. Direct experience with AI or next-gen tooling, and the ability to build or manipulate data pipelines and automated reporting, is highly valued. Deep Customer Success Leadership: Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). Deep understanding of core CS principles, including retention, engagement models, and performance measurement. Cross-Functional Collaboration: Track record of collaborating effectively at a leadership level with product, sales, marketing, and AI/technology teams. Data & Financial Acumen: Comfort running QBRs, NRR/GRR analyses, and forecasting with confidence. A data-driven approach is essential for demonstrating impact (outcomes, not just org charts). Adaptability & Drive: Insatiable curiosity, high adaptability, and a proven history of upskilling and delivering results in ambiguous, rapid-paced, and dynamic environments. Education & Certifications: Bachelor's degree in Business or Technology preferred, with advanced degrees or certifications in Customer Success or AI Application being a significant plus. Ready to build the future of Customer Success? Apply to Zendesk and help invent the new standard for what technology-enabled, rigorously customer-centric leadership can achieve. The US annualized OTE (On Target Earnings) range for this position is $170,000.00-$256,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the RoleThe Managed Services Team is responsible for the maintenance of configurations implemented for Managed Fusion customers. These solutions were generally implemented by Professional Services or Partner teams and fall under the Managed Services team's maintenance after go live. We collaborate with Support teams as first line contact for the customers, Cloud engineering team for Infrastructure maintenance, and Customer Success for ensuring proper communication with the customer for new feature requests, upgrades and general requests that require more coordination. We continuously define and update best practices with the latest ideas based on lessons learned by the team and discussions with our partner teams. About YouYou understand common Search technology and functionality, including basic features for managing the search experience. You have some basic knowledge of features like Synonyms, Spell Checking, Stop words, Boosting and Blocking, Relevancy, etc. You understand the concept of ingesting data into a search index (via connectors, data feeds or web crawlers), as well as possible manipulation of that data during ingestion. You understand the concept of searching for that data via queries and manipulations of the response from the search. You are able to write the Javascript code necessary to modify these manipulations. You are able to troubleshoot possible issues in the ingestion or query pipelines. This is a remote role open to US based candidates in Mountain or Pacific time zones. Responsibilities Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base with varying levels of technical expertise. Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud-based infrastructure, utilizing Java stack traces, heap dumps, profiler snapshots, and performance diagnostics. Identify, reproduce, and document product issues, working closely with engineering teams to influence product improvements and drive faster resolutions. Lead incident response and root cause analysis for high-impact technical issues, ensuring timely and effective resolutions. Participate in design and implementation of automation tools and monitoring frameworks to improve efficiency and scalability in cloud-based managed services. Mentor and guide junior engineers, fostering a culture of continuous learning and knowledge sharing within the team. Provide thought leadership in troubleshooting methodologies, optimizing system performance, and enhancing overall reliability. Collaborate with global teams and customers across multiple time zones, ensuring seamless communication and issue resolution. Clearly communicate with customers through ticketing systems like Zendesk to provide expert support. Skills & Qualifications 6+ years of experience in technical support, search technology, or software development, with a strong focus on search platforms. Expertise in Lucene/Solr or Lucidworks Fusion and the ability to troubleshoot complex search-related issues is required. Bachelor's or Master's degree in a relevant field (Computer Science, Engineering, etc.) or equivalent experience. Proficiency in Java and scripting languages (JavaScript, Python preferred) for debugging, automation, and tool development. Experience working with cloud platforms (GCP, AWS, or Azure) and containerization technologies like Kubernetes. Ability to analyze logs, stack traces, profiler snapshots, and performance metrics to diagnose system issues effectively. Experience working with connectors, web crawlers, and API integrations. Strong knowledge of HTML, XML, JSON, REST APIs, and tools like Postman. Excellent communication skills, with experience handling enterprise-level support interactions via email and ticketing systems (Zendesk, Jira, etc.). Prior experience leading incident management, root cause analysis, and customer escalations. Exposure to related open-source technologies (Solr, Tika, Nashorn, Spark, AI, etc.) is a plus. Prior experience working in global support environments that require collaboration across multiple time zones. Experience working with international clients and understanding regional nuances in enterprise support expectations. Willingness to participate in a 24x7 on-call rotation to help support the services you develop; we take an end-to-end ownership approach to what we build! Competencies Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities Strong verbal and written communication skills Empathy and care for all stakeholders of Lucidwork including employees, customers, partners, and guests English fluency Ability to handle confidential information Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there! Zapier is building the world's first AI orchestration platform - one that connects tools, data, and humans into automated systems that work for you. As businesses race to integrate AI into their workflows, they face a new kind of challenge: making all their tools and AI agents talk to each other, reliably and at scale. That's where Zapier comes in. We're looking for high-impact individuals with deep experience in AI and automation - especially those coming from consulting, systems integration, or platform strategy roles. You may not have traditional go-to-market (GTM) experience, but you know how to turn AI into business outcomes. We'll work with you to shape your impact across our GTM team - whether that's Customer Success, Solutions Architecture, Account Executive, or Technical Account Management. If you're excited to help customers adopt, integrate, and scale AI using Zapier's orchestration layer, we want to hear from you. For this role, we're targeting candidates in the Americas. Why This Role Is Different Zapier is no longer just a no-code automation tool - we're the connective tissue of modern AI systems. Our platform orchestrates over 8,000 apps, tools, and APIs, enabling companies to deploy AI in powerful, scalable ways - without rebuilding their stack. As we evolve into an AI orchestration platform, we need forward-thinking GTM teammates who understand this emerging landscape and can help our customers navigate it. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You deliver exceptional results in all you do. You've been in high-impact roles where you've consistently been a top performer. Perhaps you've been in the trenches at a startup, worked on enterprise transformations at a top consulting firm, or navigated the chaos of investment banking. You've built a track record of solving hard problems, delivering results, and operating in fast-paced, high-stakes environments that will translate well into go-to-market work. You're a builder at heart. You love to get deep into complex systems - both ours and our customers - to marry their business problems with our platform solutions. You thrive when you get to come up with audacious ideas, execute them, and make them better over time. You're eager to move into a GTM role, or grow within one. Maybe this is your first customer-facing role, or maybe you've done light GTM work alongside technical delivery. Perhaps you're a founder and longtime Zapier customer ready to evangelize full time - or a management consultant eager to shift from strategy to execution. No matter your starting point, you're ready to build relationships, solve problems, and drive outcomes at the core of the revenue organization. You thrive in ambiguity and chase meaningful impact. This isn't a one-size-fits-all job. We'll align the role to your experience and where you can make the biggest difference - whether that's onboarding AI-native customers, architecting enterprise solutions, or enabling GTM teams on technical workflows. You bring a strong AI and automation background. You've helped organizations adopt LLMs, automate workflows, or design AI systems that improve efficiency and insight. You might come from a top consulting firm, a platform strategy role, or a tech-forward operations team. A Few Paths This Role Might Take Depending on your skills and interests, we've got a few critical areas we're looking to attack today and more emerging every month. Our discussion could branch into interview tracks focused on: Technical Consultation: Be the alchemist that helps enterprises turn executive big ideas and AI mandates into programs that get our stakeholders promoted by partnering with our prospects to design scalable, deeply integrated AI systems, translating clear pain and more amorphous future-facing needs into product and services ideas. Hands-on Solutioning and Deployment: Become an extension of the customer's team as you translate complex customer needs into deployed technical solutions, and bring AI workflows to life. Then, integrate with Zapier's own product and engineering team to ensure our product evolves to stay ahead of the quickly evolving market, our customers' future builds, and your own ability to execute better and faster with every partnership New Program Development: Ideate, build and scale new ways of working with our customers, owning ideation through execution and growth over time. Tackle classic SaaS challenges with fresh eyes and no baggage in the age of AI. Commercial Execution: Partner directly with customers to build value models, win deals, run live workshops with customer teams, and evangelize Zapier's enterprise-ready, citizen development-centric approach to the market. How This Process Works We know the best candidates might not have a “standard” resume. Here's what to expect: In your application, tell us about your background and what makes you a unique candidate aligned to challenges like adding SLG into historically PLG companies, scaling a revenue organization, or blazing new trails with unconventional approaches. In particular, we'd love to hear about how you've applied AI or automation to solve business problems. We review applications on a rolling basis - please note that we may not consistently meet our 7-day commitment to candidates with this opportunity. If there's a potential fit, you'll meet with members of our GTM team to explore where your skills align. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/17/2025 Location: North America Zapier is hiring our first Business Development Representatives (BDRs) to build a net-new outbound and qualification engine for our upmarket GTM motion. As one of our founding BDRs, you will focus entirely on pipeline generation, prospect education, and qualified handoffs to Account Executives. In this role, you'll help drive pipeline growth by identifying high-potential prospects, running discovery, educating buyers on AI orchestration and automation use cases, and experimenting with outreach strategies across channels. You'll also partner cross-functionally to ensure customer insights strengthen our product and GTM processes. If you're excited to build something from the ground up at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You 2-3+ years of experience in sales, sales operations, revenue operations, or AI/automation roles where you engaged with customers or influenced pipeline Experience in SaaS or product-led companies is strongly preferred. Thrive in fast-paced, experimental environments-comfortable testing messaging, outreach motions, and new prospecting tactics. Technically curious and excited to learn Zapier's product deeply, including APIs, AI features, and solution-building capabilities. Highly organized, self-directed, and able to manage outbound and inbound prospecting with discipline. A clear and compelling communicator with the ability to engage a variety of stakeholders, from end-users to executives You've used AI tools in your work (or are eager to adopt them quickly) and enjoy optimizing workflows with automation. Things You'll Do1. Generate qualified pipeline for the Sales team Research and identify high-quality outbound prospects using product signals, intent data, and persona insights. Run early-stage discovery to understand prospect needs and determine fit for Zapier's upmarket offerings. Qualify inbound leads quickly and accurately to ensure smooth handoffs to AEs. Success is measured by qualified opportunities sourced and accepted by AEs. 2. Educate prospects on Zapier's value Conduct short discovery, education, or “micro-demos” focused on business problems and high-level use cases Inspire prospective customers by showcasing relevant automation opportunities and connecting Zapier to their business needs. 3. Experiment and optimize prospecting motions Partner with Sales Leadership to design and test new outreach sequences, messaging, and persona-based sales plays. Leverage AI and automation tools to scale high-quality outreach and improve response rates. Build repeatable approaches for engaging product-qualified leads (PQLs) and early-stage expansion opportunities. 4. Maintain strong feedback loops across the organization Document learnings from discovery conversations and outreach experiments. Share insights with Sales, Marketing, Product, and RevOps to strengthen enablement, positioning, and product roadmap decisions. Participate in cross-functional projects as we refine our upmarket GTM motion. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. The People Operations team builds scalable, equitable, and data-driven programs that enable all Algolians to thrive. We lead global initiatives across compensation, systems, and processes that support growth and retention, anchored in Algolia's values of Care, Trust, Candor, Grit, and Humility. As a key member of this team, you'll play a critical role in ensuring that Algolia's pay practices are competitive, transparent, and aligned with our mission to reward impact. YOUR ROLE WILL CONSIST OF As a Compensation Manager, you'll own the design and execution of Algolia's global compensation programs. You'll partner closely with People, Finance, and Leadership teams to ensure our pay and equity structures scale with our business and reflect our values. You will: Review and optimize compensation frameworks, including job leveling, salary bands, and equity structure. Develop scalable, data-driven compensation programs that drive internal equity, market competitiveness, and retention. Lead recurring compensation cycles: mid-year and year-end reviews, equity submissions to the Board, and annual band refreshes. Build and maintain audit processes to ensure data accuracy and governance across all systems. Collaborate cross-functionally with Finance, Talent Acquisition, and People Business Partners to operationalize our compensation strategy. Provide analytics, insights, and reporting to inform leadership decisions on pay equity, geographic calibration, and total rewards trends. Serve as a trusted advisor on compensation philosophy, ensuring compliance and alignment with market benchmarks. Partner with the broader People team to align compensation with benefits and other total rewards initiatives, contributing to the evolution of a holistic rewards strategy over time. YOU MIGHT BE A FIT IF YOU HAVE Deep interest in building fair, transparent, and motivating compensation programs that drive business impact. 5+ years of experience in compensation or total rewards, ideally in high-growth or SaaS environments. Proven ability to collect, analyze, and present complex data sets clearly and persuasively. Experience managing HR Operations or Compensation projects across global, cross-functional teams. Excellent written and verbal communication skills, including executive-level presentation capability. Experience at companies of similar scale (10,000+ customers, $50-200M ARR) and navigating fast organizational change. Curiosity or exposure to benefits or broader total rewards programs is a plus; interest in developing this expertise over time is encouraged. NICE TO HAVE Familiarity with benchmarking tools & systems (e.g., Radford and Pave). Understanding of international compensation compliance. #LI-Hybrid Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range$140,000-$160,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from *************** email address. If you receive an email from someone claiming to work at Algolia who does not have *************** email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely Introduction We are seeking an experienced and dynamic Forward Deployed Engineer Manager to lead, mentor, and grow a team of highly skilled Forward Deployed Engineers. This role requires a blend of strong technical leadership, strategic thinking, and hands-on customer engagement (approximately 25% of time) to ensure the successful deployment and adoption of Optimizely's innovative AI products within our enterprise customer base. You will be instrumental in shaping team processes, fostering technical excellence, and driving customer success through cutting-edge AI solutions. Job Responsibilities Team Leadership & Development: * Lead & Mentor: Recruit, hire, onboard, and continuously develop a high-performing team of Forward Deployed Engineers, fostering a culture of technical excellence, collaboration, and continuous learning. * Performance Management: Set clear performance expectations, conduct regular 1:1s, provide constructive feedback, and manage performance reviews to support individual and team growth. * Strategic Planning: Collaborate with leadership to define team goals, roadmap, and priorities, ensuring alignment with overall company objectives and customer needs. * Process Improvement: Develop, implement, and refine best practices, methodologies, and tools for efficient and scalable AI solution deployment, integration, and ongoing support. * Resource Allocation: Effectively manage team capacity and allocate resources to customer projects, ensuring timely delivery and high-quality outcomes. * Cross-Functional Leadership: Serve as a key liaison between the FDE team and Product, Engineering, Sales, and Customer Success teams, advocating for customer needs and influencing product development. * Technical Guidance: Provide architectural oversight, technical guidance, and escalation support for complex customer challenges, ensuring the team delivers robust and effective solutions. Customer Engagement & Technical Expertise: * Strategic Customer Consultation: Engage directly with key enterprise customers on high-impact or complex AI initiatives, acting as a trusted technical advisor and an escalation point for the team. * Solution Design & Oversight: Participate in the design and validation of intricate AI solutions, ensuring they align with customer objectives and Optimizely's product capabilities. * Complex Deployments: Oversee or directly contribute to the most challenging technical deployments, leveraging deep expertise in Optimizely AI (Opal) and customer tech stacks. * Advanced Troubleshooting: Lead or assist in diagnosing and resolving critical technical issues, ensuring the stability and optimal performance of deployed AI solutions. * Best Practices & Advocacy: Champion AI deployment best practices internally and externally, representing Optimizely as a thought leader in the field. Knowledge and Experience * Experience: 6+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, Solutions Consultant, FDE), with at least 2+ years in a leadership or management capacity, focusing on solutions deployment and integration. * Team Leadership: Proven experience in building, leading, mentoring, and developing high-performing technical teams. * Strategic Thinking: Ability to translate business objectives into technical strategies and actionable plans for the team. * Retrieval Augmented Generation (RAG): Strong understanding and practical experience with RAG architectures and building custom tools/applications for RAG workflows (e.g. embedding services, prompt engineering). * Prompting Proficiency: Strong prompting skills and a deep understanding of best practices for optimizing AI model output. * Programming Proficiency: Good programming skills in JavaScript, TypeScript or Python for building integration layers, applications, and automation scripts via APIs. * API & System Interaction: Expertise in interacting with and designing solutions around external systems via public APIs, including complex data flows and authentication. * Business Acumen: Strong experience in analyzing complex business requirements, translating them into technical solutions, and understanding their impact on business outcomes. * Problem-Solving: Exceptional analytical and problem-solving skills for diagnosing, architecting solutions for, and resolving highly complex technical issues. * Communication: Great verbal and written communication skills to articulate complex technical and strategic concepts to diverse audiences, including executive stakeholders. * Customer Focus: A strong customer-centric mindset, with a proven ability to build strategic relationships and drive significant customer success. * Adaptability: Ability to quickly adapt to new technologies, product updates, and diverse customer environments, while guiding a team through change. * Travel: Willingness to travel to customer sites as needed (up to 10%). Preferred Skills: * Data Integration: Proficiency in data integration, transformation (ETL), data governance techniques, and data pipeline design for AI solution consumption. * AI Deployment Expertise: Deep practical experience deploying, integrating, and optimizing AI solutions in complex enterprise environments, including understanding data flow and system integration. * Consulting Experience: Significant experience in customer-facing engineering, solutions consulting, or technical pre-sales roles. * Project/Program Management: Familiarity with project management methodologies and tools to oversee multiple concurrent customer engagements. Education Bachelor's or Master's degree in Computer Science, Engineering, or related technical field. Competencies Adapting to Change Championing Customer Needs Communicating Effectively Working with Ambiguity Base Salary: 112,411- 191,109 Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #LI-SR1 Nearest Major Market: Manhattan Nearest Secondary Market: New York City

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. About Zapier We're humans who simply think computers should do more work. At Zapier, we're building a platform to help millions of businesses scale with automation and AI. Our mission is simple: make automation work for everyone. As a member of the team, you'll collaborate with intelligent, curious people, build and apply cutting-edge tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Staff Applied AI Engineer, AI CapabilitiesAbout The Role Zapier is hiring a Staff Applied AI Engineer for our AI Capabilities team, the group responsible for building the shared AI execution platform that powers every AI product at Zapier, including Agents, Chatbots, AI by Zapier, and future orchestration experiences. This is one of the most foundational engineering roles at Zapier today. AI Capabilities is unifying the runtimes, tooling, data models, and orchestration layers behind our AI products into a single, reliable, high-quality platform with great ergonomics. We're building what Zapier's AI foundation should have been from day one -and we're delivering it in a way that accelerates all other AI teams. As the Staff Applied AI Engineer on this team, you'll bring deep technical expertise in LLMs, orchestration, evaluation, runtime systems, and platform engineering. You'll help shape our unified architecture, guide tough tradeoffs, elevate our engineering standards, and ensure the platform is scalable, safe, cost-efficient, and easy to build on. If you want to work on hard AI platform problems that directly impact user-facing products-and you're energized by building the foundation that other AI-focused teams and millions of users will rely on-you'll thrive here. Why this is different (and exciting) This is a rare opportunity to help build the AI platform behind one of the world's largest automation ecosystems. The AI Capabilities team empowers every runtime AI product at Zapier; Agents, Chatbots, AI by Zapier, and the orchestration surfaces yet to come. You'll work on challenges that matter: making AI reliable, fast, safe, cost-efficient, and easy to build on. Your work will enable product teams to ship smarter features faster, and you'll see your impact reflected directly in the experiences our customers use to run their businesses. If you're excited about high-leverage engineering work that blends platform design, system architecture, and applied AI, this role gives you a front-row seat to shape how intelligent automation gets built at scale. About You Proven engineering impact: You've driven outcomes in complex, cloud-based systems used by real customers. Bonus: you've helped win or expand enterprise deals-leading POCs, navigating security/compliance reviews, or shaping product requirements to land enterprise adoption. Many strong candidates for our Staff roles have 10+ years' experience. We hire for impact and capability, not years. LLM expertise: You have at least 2 years or equivalent depth of hands-on work with large language models in production, including user-facing products leveraging agent architectures. You are familiar with transformer networks, attention mechanisms, and their role in generating responses, function calls, and other complex tasks. Evaluation & retrieval systems: You have direct experience deploying evaluation frameworks for LLMs (performance, reliability, bias) and building Retrieval-Augmented Generation (RAG) systems. You have nuanced perspectives and experience with indexing/chunking strategies, semantic search, and vector databases, and how they differ from traditional retrieval methods. Builder first: You lead through hands-on contribution-pairing with product teams, unblocking adoption, modeling best practices, and shipping. You execute, not just advise. Pragmatic judgment over novelty: You separate signal from hype. You're comfortable saying “not ready for production” (and explaining why), and you partner with product to decide when to keep exploring vs. when to lock down, standardize, and scale-using results from evals, user impact, and clear cost/latency tradeoffs. You design for scale and ambiguity. You can design systems and solutions in complex, high-scale environments-where priorities are fluid and ambiguity is the norm. Skilled communicator: You're known for moving fluidly between pair programming, cross functional problem-solving, and customer discovery. You evaluate long vs. short-term solutions through the lens of speed to impact and cohesion of customer experience. You form trusting relationships and know how to bring others with you. You are an AI power user. You proactively embrace AI as a core part of your engineering toolkit and are excited to explore new ways it can accelerate learning, development, and operations. You don't just use AI-you advocate for it, sharing your workflows and helping others level up. Things You'll Do Lead key architectural efforts in our unified AI platform: You'll help define the orchestrator architecture, shared runtime components, and foundational APIs that bring Chatbots, Agents, AI by Zapier, and future experiences onto one high-quality platform. Guide high-impact technical decisions across AI Capabilities: You'll influence choices around orchestration patterns, execution flows, shared tools, memory, safety, and data model design. Provide technical oversight as we consolidate runtimes: You'll help navigate the merging of multiple systems into a single orchestrator; balancing reliability, speed, safety, and developer ergonomics. Partner deeply with product teams across the AI org: You'll work closely with Agents, Chatbots, AI Tasks, Copilot, and Chat surfaces to support migrations, define interfaces, and translate product needs into platform capabilities. Mentor engineers and raise the technical bar for AI Capabilities: You'll share patterns, teach practical AI engineering, and help grow the platform engineering culture on the teams you work with. Work Hours & Collaboration Expectations This role is open to candidates globally. Because the majority of our stakeholders, partner teams, and decision-makers are based in North America, this role requires working standard Eastern Time (ET) hours at least three days per week to support real-time collaboration, technical reviews, and cross-functional decision-making. Outside of those days, you may set your own working hours, provided they support the needs of your team and comply with local labor regulations. We're committed to ensuring this schedule is sustainable and will partner with you during the hiring process to assess feasibility based on your location. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/4/2025 Hi there! Zapier is on a mission to make automation accessible to everyone, empowering people and businesses to be more efficient and productive. We're seeking a Sr. Director of Engineering to lead our AI Orchestration engineering organization. In this role, you'll manage multiple engineering squads to innovate and deliver AI solutions. You will lead AI engineering execution across the build organization. This role will report to Zapier's CPTO (Chief Product and Technology Officer) and will partner with the Director of Product - AI. We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. About You You're a hands-on technical leader who thrives at the intersection of AI innovation and real-world product impact. You combine a deep understanding of AI and ML systems with the ability to apply them pragmatically to ship customer-facing products that solve meaningful problems. You're passionate about applied AI engineering. You stay at the forefront of AI development and experimentation, and your peers look to you for insight, vision, and guidance on how to best leverage AI for customers and in day-to-day execution. You're driven to ship user-facing ML and LLM-powered products. You've had hands-on experience building and shipping user-facing LLM features, training and tuning models, and integrating them into end-to-end products. Beyond AI, you're a trusted technical architect who makes pragmatic tradeoffs to deliver quickly and with impact. You think strategically and act pragmatically. You can see where AI is heading and use that vision to guide near-term architecture, tradeoffs, and execution. You're comfortable with ambiguity and can chart a path forward even when the technology is evolving. You're customer-obsessed. You deeply understand customer needs and are passionate about delivering high-quality solutions to our customers. You have a passion for building products that delight both internal and external customers, making their jobs easier and more productive. You thrive on working directly with customers and support and customer success teams towards the common outcome. You can develop and sell a vision and strategy to your team and across the org. You have a good sense of vision and strategy, and you're able to translate that strategy into successful execution through experimentation and continuous improvement. You partner closely with product management, design, marketing, and the support organizations to drive and achieve business outcomes. You're motivated by shaping what's next. You want to define how millions of people experience automation in the AI era and help lead Zapier's next generation of customer-facing products. You are a skilled mentor, coach, and engineering leader who holds a high bar for talent. You have a passion and a track record of mentoring engineers and leaders, while also growing your own skills. You've introduced and broadened engineering practices and enhanced engineering cultures. You hold a high bar for talent and increase talent density within your organization through effective hiring, growing and upskilling your team, and performance management. Things You'll Do Lead Zapier's AI Orchestration Zone in partnership with Product and Design. Co-own one of the company's most strategic initiatives, unifying core AI capabilities, driving technical direction, and shaping how AI is applied across Zapier's products to create differentiated customer experiences. Prototype and push the boundaries of applied AI. Experiment with new models, tools, and approaches to deliver impactful, production-ready AI features that extend Zapier's automation capabilities. Build and mentor a world-class engineering organization. Attract, develop, and retain exceptional talent while fostering a culture of technical excellence, curiosity, and velocity. Drive a culture of innovation and technical rigor. Balance exploration with execution by turning emerging AI capabilities into scalable, reliable features that create measurable customer impact. Foster cross-functional alignment. Collaborate with Product, Design, and Go-to-Market partners to define the AI roadmap, ensure execution against company strategy, and translate bold ideas into tangible outcomes. Champion engineering excellence. Guide architectural decisions, evolve Zapier's AI infrastructure, and uphold best practices in reliability, scalability, and agile development. Shape Zapier's next chapter. Play a key role in defining what AI-powered automation looks like for millions of customers and how Zapier evolves into an intelligent orchestration platform. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building intelligent, AI-driven solutions that connect people and businesses in more meaningful ways. We're seeking an accomplished and dynamic Director of Strategic Enterprise Sales with a growth mindset and a passion for innovation to lead our Bay Area focused team. In this pivotal role, you'll drive revenue and strategic expansion across our most complex Enterprise accounts. Shaping Zendesk's next chapter and empowering customers to transform their CX and EX through cutting-edge AI and automation. As a strategic sales leader, you'll inspire a high-performing team, build trusted C-suite relationships, and accelerate growth through data-driven, AI-enabled sales strategies. Leveraging your deep connections within the Bay Area technology landscape and expertise in Enterprise SaaS and AI solutions. You'll strengthen partnerships with some of the region's most forward-thinking companies. If you thrive in fast-paced environments and are driven by the opportunity to help customers unlock the power of AI-driven CX innovation, we want to hear from you. What You'll Be Doing: Hire, coach, and lead a high-performing Bay Area based Strategic Enterprise Sales team, empowering and motivating them to consistently exceed revenue goals.vating and empowering them to consistently meet and exceed quota. Drive growth by developing and executing go-to-market strategies that expand our footprint within complex Enterprise accounts, leveraging AI-driven, solution-based selling and targeted upsell and cross-sell initiatives.opportunities, AI-focused solution selling, and upsell/cross-sell strategies. Guide and mentor your team through large, multi-product Enterprise sales cycles, fostering precision in complex deal navigation, executive engagement, and layered decision-making processes. Conduct quarterly territory and account plan reviews, providing actionable insights and strategic direction to drive customer expansion, retention, and AI-led solution adoption. Lead weekly forecast and pipeline reviews, providing mentorship and strategic deal coaching to ensure accuracy, accountability, and cons Istent execution against goals. Review top account plans quarterly, offering strategic recommendations that accelerate customer outcomes and revenue growth through AI-enabled CX and EX transformation. Establish and enforce operational rigor in the sales process. Driving accountability to KPIs, forecasting discipline, and data-informed decision-making. Maintain deep expertise in Zendesk's AI, automation, and analytics capabilities, ensuring your team remains fluent in our technology value proposition and the evolving competitive landscape. Deliver compelling QBR presentations and executive briefings, aligning customer strategies with Zendesk's roadmap for AI innovation and scalable customer experience transformation. Engage frequently with C-level executives and technology leaders across the Bay Area, building trusted partnerships that position Zendesk as a strategic enabler of intelligent CX. We hope you'll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria, applied to key sales activities to assess, reward and promote sales leadership. Innovate: Build a sales organization that embraces creativity and leverages emerging AI and automation technologies to adapt quickly to new customer and market dynamics. Collaborate: Partner across Zendesk and the Bay Area technology ecosystem to identify shared priorities, exchange insights, and enhance our ability to deliver differentiated, AI-driven customer experiences. Operate: Know your business, your customers, your tools, and your data. Fill the funnel, qualify with precision, and convert efficiently. Minimizing obstacles between your customers and their success. Navigate: Stay ahead of industry shifts, AI advancements, and emerging Enterprise customer needs. Coach your team to balance near-term execution with long-term strategic positioning. Inspire: Use your expertise and vision to energize your team and customers. Help shape the future of AI-powered CX and EX through influence and example. Champion: Build authentic relationships with customers, proactively identifying opportunities to drive innovation and business impact. Foster a culture at Zendesk that connects emotionally and strategically with customer outcomes. What You Bring to the Role: BA/BS degree or equivalent experience required. 10+ years of software sales experience, including 5+ years leading Strategic Sales teams, preferably within the SaaS or AI technology industry. Proven track record of exceeding revenue targets and quota achievement; President's Club recognition is a plus. Expertise in managing complex, multi-stakeholder Enterprise sales cycles, including multi-month, AI-enabled, value-driven processes with proof-of-concept stages. Deep understanding of value selling frameworks (MEDDPICC preferred) and experience running executive-level deal reviews. Strong forecasting and pipeline management discipline, with a data-informed approach to sales execution. Skilled negotiator with experience driving high-value ARR opportunities and multi-product expansion. Exceptional presentation, storytelling, and listening skills, with the ability to articulate Zendesk's AI and automation value proposition to senior executives. Strategic relationship-builder with a proven ability to influence C-suite leaders across the Bay Area technology landscape. Demonstrated success in attracting, developing, and retaining top Account Executives in competitive, high-growth markets. Entrepreneurial mindset with strong collaboration skills and a drive for continuous improvement. Proficiency with sales tools such as Salesforce, Outreach, Clari, and AI-powered enablement platforms. Willingness to travel across the Bay Area and select West Coast territories for customer and team engagements. An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, and AI-driven enablement technologies. Customer-facing travel required within the Bay Area and select West Coast territories. LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $323,000.00-$485,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.