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Information Technology Analyst jobs at Alight Solutions

- 334 jobs
  • IT Governance Engineer - Virtual

    Alight Solutions 4.2company rating

    Information technology analyst job at Alight Solutions

    Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. We are seeking an experienced AI Governance Engineer to design, build, and automate the technical controls and processes that underpin our enterprise AI Governance program. This role will also serve as a key security architect for AI systems, ensuring robust cybersecurity, risk management, and compliance across all AI initiatives. You will collaborate closely with cybersecurity, privacy, and legal teams to safeguard AI assets and data, and to ensure responsible, safe, and compliant use of AI throughout the organization. Key Responsibilities Technical Governance Architecture: Design and implement automated inventory collection, monitoring, and risk scoring for all AI systems, models, and tools. Security Integration: Architect and enforce security controls for AI systems, including access management, data protection, vulnerability scanning, and incident response protocols. Workflow Integration: Build and integrate governance controls, approval of workflows, and checkpoints into SDLC, and engineering pipelines. Automation & Tooling: Develop tools for auditing, scanning, and evaluating AI models (e.g., for toxicity, drift, hallucinations). Implement model documentation standards (model cards, evaluation pipelines). Cyber Risk Management: Conduct risk assessments for AI systems, identify potential threats, and implement mitigation strategies. Collaborate with cybersecurity teams to ensure AI systems comply with organizational and regulatory security standards. Compliance & Oversight: Support evidence collection for audits (SOC2, ISO, internal/external regulators). Ensure technical controls meet regulatory and policy requirements. Collaboration: Work closely with Security, Privacy, Legal, Data Governance, and Engineering teams to embed governance and security into product and platform development. Continuous Improvement: Monitor emerging risks, regulatory changes, and industry best practices. Enhance automation, controls, and technical documentation as needed. Enablement: Support training and enablement initiatives by building toolkits and technical resources for engineers and business users. Qualifications 5+ years in DevOps, MLOps, platform engineering, backend development, or cybersecurity, with a focus on automation and controls. Strong programming skills (Python preferred), experience with APIs, and automation frameworks. Experience integrating governance, risk, or compliance controls into engineering workflows. Deep understanding of cybersecurity principles, threat modeling, vulnerability management, and incident response. Familiarity with regulatory frameworks (NIST AI RMF, ISO 42001, SOC2, EU AI Act) and AI safety/fairness concepts. Experience building tools for model evaluation, monitoring, and documentation. Analytical, troubleshooting, and documentation skills. Excellent collaboration and communication skills. Preferred Skills Experience with cloud security, identity and access management, and secure software development practices. Understanding of LLM architectures and AI model evaluation (bias, fairness, interpretability, drift, hallucinations). Experience with audit, evidence collection, and compliance testing. Familiarity with JIRA, CI/CD tools, and cloud platforms. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : USD Maximum : USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
    $82k-113k yearly est. Auto-Apply 2d ago
  • IT System Administrator - Onsite at DC - 2nd Shift - Joliet, IL

    Harbor Freight Tools 4.4company rating

    Joliet, IL jobs

    The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics. Essential Duties and Responsibilities Support a 2 million square foot warehouse environment Configure/Troubleshoot desktop issues and applications Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift Provide a point of escalation and support to the Technical Infrastructure Group Participate in weekend, night, and alternate shift maintenance activities, as required Perform general system administration duties in a Windows Active Directory environment Support, maintain and administer third party applications Produce appropriate documentation for application deployment, configuration, and related processes Participate in disaster recovery planning, testing and response Perform routine preventative maintenance on all hardware on a routine and scheduled basis Perform network troubleshooting to isolate and diagnose common network problems Non-Essential Duties and Responsibilities Enforce change management and compliance processes Work as a technical resource on assigned projects Independent analysis, communication, and problem solving Position is expansive and additional responsibilities can be added Additional duties as assigned by manager Job Qualifications - Education and Experience Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments College degree preferred but not required. Minimum of 3 years working experience in a warehouse environment preferred Must have a minimum of 3 years working experience and intimate proficiency with Microsoft Technologies, IBM AIX and UNIX Must have a minimum of 3 years working experience with Active Directory administration and troubleshooting Must have experience supporting mobile email devices such as Blackberry, iPhone (and other, similar technologies) Sound working knowledge of Internet/Intranet technologies including security features Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP Working knowledge of remote access technology such as VPN or VM View Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint Must have Good verbal and written communications skills Self-motivated and directed Must have very strong problem solving skills Physical Requirements General office environment requiring ability to: stand, walk, sit for extended periods of time speak and listen to others in person and over the phone use keyboard and read from computer screen and reports lift up to 15 lbs. Safety The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others. Supervisory Responsibility None
    $54k-68k yearly est. 1d ago
  • Information Technology Intern

    Wakefern Food Corp 4.5company rating

    Edison, NJ jobs

    Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.
    $17-19 hourly 4d ago
  • IT Cybersecurity Manager

    Blooming Color 3.0company rating

    Lombard, IL jobs

    Blooming Color is an API-driven technology integrator, manufacturing print for some of the world's largest creative and upcoming brands. We deliver best-in-class performance with innovative digital print solutions for our clients and partners. Blooming Color is home to one of the largest HP Indigo press fleets in the Midwest, with a powerful tech stack that enables those partners to ship thousands of orders across the globe 24/7. We are seeking an IT Cybersecurity Manager to join our growing team! Combining two roles, the IT Cybersecurity Manager will report to our VP of Systems and Technology. This role focuses on the continued operation and improvement of our business systems and services to ensure we are protected from threats in this ever changing digital world. The ideal candidate would be a proactive and driven individual with great project management skills to keep up with our expanding business. This role provides IT and Cybersecurity and oversees multiple locations in the US, with our flagship plant in Lombard, Illinois. Oversee day-to-day IT operations including network infrastructure, systems administration, help desk support, and hardware/software lifecycle management. Ensure high availability, reliability, and performance of enterprise systems and cloud based services (AWS). Work alongside our development teams to implement new technologies to improve efficiency, scalability, and security. Direct the implementation and operation of cybersecurity tools and technologies (e.g., SIEM, firewalls, endpoint protection). Lead vulnerability assessments, penetration tests, and regular security audits. Help us pursue additional certifications required by our ecommerce customers (ISO, SOC 2, etc.) Oversee incident response efforts, including detection, investigation, and remediation of security events. Create and maintain documentation for IT and cybersecurity such as: network diagrams, inventory & asset management, security policies, audits and more. Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in IT security, including at least 2 years in a leadership or management role. Strong knowledge of server administration, networking, virtualization, and cybersecurity. Ability to work under pressure, handle multiple priorities, and make sound decisions quickly. Excellent leadership, communication, and project management skills. Salary & Benefits $100K - 130K (dependent on experience) 401K after 1 year Health and Dental Insurance
    $100k-130k yearly 4d ago
  • IT Analyst, Onsite

    Zm 3.7company rating

    Redwood City, CA jobs

    About Zum: Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States-with flagship hubs in San Francisco, Los Angeles, and Seattle-we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas. This position is required to be onsite Monday - Friday at our office in Redwood Shores, CA. If you are not able to meet a 5x/week requirement or do not currently reside in the Bay Area, please do not apply as you will not be considered for the role. We will not provide any relocation for this role. Who You Are: We are seeking a proactive and customer-focused IT Analyst to join our on-site IT team. Reporting to our Head of IT, the ideal candidate will provide hands-on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization. This position requires strong troubleshooting skills, a service-oriented mindset, and the ability to support a variety of platforms and systems. What You'll Do: Technical Support & Troubleshooting:• Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary. Ticket Management:• Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end-users. Handle ticket escalations and document solutions for future reference Device & Platform Support:• Provide support for mac OS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient Meeting & Collaboration Tools:• Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings User Account Administration:• Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems.Handle password resets, account unlocks, and access provisioning Asset Management & Logistics:• Maintain accurate asset inventory records• Coordinate device provisioning, configuration, and shipping for new hires and replacements Documentation & Process Improvement:• Maintain detailed records of issues, resolutions, and best practices• Contribute to improving internal support processes and knowledge base materials What You Bring To Zūm: • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)• 2+ years of experience in IT support or a similar role• Proficiency with mac OS, Windows, and Android environments• Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)• Knowledge of Active Directory, Microsoft 365, and Google Workspace• Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)• Soft Skills: Excellent communication, organization, and customer service abilities The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $90,000 - $124,000 Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $90k-124k yearly Auto-Apply 40d ago
  • IT Operations Support Analyst Tier 1

    Cellular Sales 4.5company rating

    Remote

    Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development. Essential Functions Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users' various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel. Competencies Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, and responsibilities. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates primarily in a professional remote environment with travel to headquarters and retail locations as needed. Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to utilize a monitor/screen for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are dependent upon business needs. May have an opportunity for additional hours based on projects or business needs. Travel 1 - 10% Required Education and Experience High School diploma or equivalent experience required. Preferred Education and Experience AS degree in technical field. 1-year minimum verifiable technology support. Industry N+ / A+ / S+ certifications. Experience with Microsoft and IOS operating systems. Experience with Active Directory. Basic knowledge of Networking. AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $43k-60k yearly est. Auto-Apply 45d ago
  • IT Technician - HQ

    Fashion Nova 4.0company rating

    Beverly Hills, CA jobs

    About Us Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike. Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online- powered by an innovative, social media-first marketing strategy. Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion! The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner. ROLE OVERVIEW The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile, and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing the best-in-class client-side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year. CORE COMPETENCIES Customer focused and motivated by team success The ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing “white glove” service for the user community Experience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration, and troubleshooting A historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the year A self-starter with great initiative and drive requiring minimal supervision Strong service skills and experience supporting corporate environments KEY RESPONSIBILITIES Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system Support Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV services Mobile support including iPhones and tablets Hardware refreshes for multiple platforms Proficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING) Document key application functions, admin processes and report on service status System imaging process to replicate Windows hardware configurations Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption Perform ongoing support operations and continuously refine end user documentation Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise Achieve support SLA's “Mean Time to Resolve” (MTTR) Escalate support issues to vendors, follow up and resolve them in a timely manner Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios Collaborate with other technical and functional teams to document and support business rules, system operating procedures Help cross train staff and increase productivity through positive reinforcement and hands-on training ROLE REQUIREMENTS Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience System administration in Linux, Microsoft, or other network related fields are a plus Working knowledge of virtualization, VMWare, or equivalent Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus) Speaking and presentation skills to deliver end user training along with support Experience in both MAC OS and Windows environments. Work experience of the following applications: Google Suite/Workspace, Zoom, AD and Mobility Understanding of IT Service Management including the ITIL framework Ability to create effective documents, systems operating procedures & FAQs Knowledge of systems and networking software, hardware, and networking protocols Audio Video skills - projection, audio, recording and editing a plus Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems BA|BS degree or equivalent work experience. English, additional language(s) an advantage. Schedule of this position: Monday - Friday | Core business hours | Onsite BENEFITS New State-of-the-art HQ located in Beverly Hills Formalized career paths for continued professional growth Comprehensive health insurance across Medical, Dental and Vision 401k match, with immediate vesting upon eligibility Weekly catered lunches & fully-stock kitchen pantry! Opportunities to travel for trade shows and vendor meetings Summer Fridays Early Departure Team bonding events and programs Attractive employee discounts! Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law. NOTICE AT COLLECTION
    $80k-137k yearly est. Auto-Apply 20d ago
  • IT Technician - HQ

    Fashion Nova 4.0company rating

    Beverly Hills, CA jobs

    About Us Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike. Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online- powered by an innovative, social media-first marketing strategy. Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion! The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner. ROLE OVERVIEW The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile, and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing the best-in-class client-side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year. CORE COMPETENCIES * Customer focused and motivated by team success * The ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing "white glove" service for the user community * Experience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration, and troubleshooting * A historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the year * A self-starter with great initiative and drive requiring minimal supervision * Strong service skills and experience supporting corporate environments KEY RESPONSIBILITIES * Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system * Support Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV services * Mobile support including iPhones and tablets * Hardware refreshes for multiple platforms * Proficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING) * Document key application functions, admin processes and report on service status * System imaging process to replicate Windows hardware configurations * Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption * Perform ongoing support operations and continuously refine end user documentation * Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise * Achieve support SLA's "Mean Time to Resolve" (MTTR) * Escalate support issues to vendors, follow up and resolve them in a timely manner * Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios * Collaborate with other technical and functional teams to document and support business rules, system operating procedures * Help cross train staff and increase productivity through positive reinforcement and hands-on training ROLE REQUIREMENTS * Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience * System administration in Linux, Microsoft, or other network related fields are a plus * Working knowledge of virtualization, VMWare, or equivalent * Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus) * Speaking and presentation skills to deliver end user training along with support * Experience in both MAC OS and Windows environments. * Work experience of the following applications: Google Suite/Workspace, Zoom, AD and Mobility * Understanding of IT Service Management including the ITIL framework * Ability to create effective documents, systems operating procedures & FAQs * Knowledge of systems and networking software, hardware, and networking protocols * Audio Video skills - projection, audio, recording and editing a plus * Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems * BA|BS degree or equivalent work experience. * English, additional language(s) an advantage. * Schedule of this position: Monday - Friday | Core business hours | Onsite BENEFITS * New State-of-the-art HQ located in Beverly Hills * Formalized career paths for continued professional growth * Comprehensive health insurance across Medical, Dental and Vision * 401k match, with immediate vesting upon eligibility * Weekly catered lunches & fully-stock kitchen pantry! * Opportunities to travel for trade shows and vendor meetings * Summer Fridays Early Departure * Team bonding events and programs * Attractive employee discounts! Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.
    $80k-137k yearly est. Auto-Apply 24d ago
  • IT Security Analyst II

    Monster Beverage 1990 Corporation 4.1company rating

    Corona, CA jobs

    About Monster Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A day in the life: Rev up your career as an IT Security Analyst II at Monster Energy, where you'll be on the frontlines of cyber defense! Your mission? Identify, track, and analyze cyber threats with the precision of a racing champion. Harness your technical and analytical skills to decode threat tactics, techniques, and procedures (TTPs), assessing impacts like a pro and effectively communicating your findings to management and stakeholders. Master the MITRE ATT&CK framework and stay ahead of the curve, adapting to the ever-evolving cyber landscape. Keep a keen eye on security tools like MS Defender, Red Canary, and BlueVoyant, tackling tickets, and neutralizing any threats that dare to challenge MEC. Get ready to protect and serve with Monster Energy's unstoppable spirit! The impact you'll make: * Threat Identification and Tracking potential threats such as malware or hacking attempts * Vulnerability Response Management using ServiceNow, MS Defender, Tenable.io * Participate in MDR/EDR actionable events and fine tuning alerts from 3rd party monitoring such as Red Canary and Blue Voyant * Work with the team and with 3rd parties to update and maintain rules associated with securing endpoints and identities * Ensure up-to-date documentation surrounding cyber security awareness, training, security events, incidents and all reported issues Who you are: * Key Competencies: * Oral and written communication skills * Learning skills * Customer service orientated * Problem analysis * Problem-solving * Adaptability * Planning and organizing * Attention to detail * Ability to multi-task and work in a fast paced environment * Preferred Requirements: * Bachelor's Degree in IT Cyber Security or related field * Experience with MS Windows 11, MS Office suite to include Word, Excel, and Powerpoint * Minimum 1 year of experience in MS Office Suite * Between 3-5 years of experience in Industry standards such as NIST Monster Energy provides a competitive total compensation. This position has an estimated annual salary of $78,750 - $105,000. The actual pay may vary depending on your skills, qualifications, experience, and work location.
    $78.8k-105k yearly 60d+ ago
  • Technical Systems Analyst

    Skechers 4.0company rating

    Manhattan Beach, CA jobs

    WHO WE ARE: Headquartered in Southern California, Skechers-the Comfort Technology Company -has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: Skechers IT is transforming our engineering practice by embracing high-performing, cloud-native APIs and applications using a modern technology stack that includes serverless, microservices, containers, QA automation, and zero-touch delivery pipelines. The Technical Systems Analyst is a key role within the Software Engineering and Architecture organization, responsible for agile software delivery. This position requires technical and business acumen to convert requirements into solutions with Architects, serving as the bridge between engineering teams to deliver scalable, extensible, and portable digital solutions. The ideal candidate is an experienced technologist who possesses a unique balance of technical depth and strong interpersonal skills, with excellent design and leadership abilities demonstrating commitment, end-to-end vision, planning, integrity, and a pragmatic approach to drive organizational success. WHAT YOU'LL DO: Own and drive the strategic architecture vision and the technologies required to ensure delivery of business solutions at Skechers. Represent the Software Engineering & Architecture group in end-to-end solution conversations with customers and stakeholders. Participate in strategizing the modernization of the overall technology ecosystem with the head of Software Engineering and Architecture. Define and document business and functional requirements for ongoing system improvement initiatives in iterative software development environments. Serve as a liaison between business and technical teams to drive effective, timely solutions that can fulfill both strategic and operational needs. Demonstrate leadership skills in driving and owning solutions. Participate in providing mentoring support and guidance to team members to help grow skills and capabilities of the Architecture practice at Skechers. Engage, collaborate, and partner with Skechers' Digital, Retail, Wholesale, Customer Service, Supply Chain leaders and partners across Business and Technology to understand long and short-term business strategies, provide architecture leadership, and engage in proactive planning of executable designs. Actively contribute to a culture of high performance, innovation, and continuous improvement. Serve as a subject matter expert in processes and methodologies with the ability to adapt and improvise in different situations. Build trust and confidence with solutions to various business stakeholders, ensuring expected technical outcomes and desired results. Own the writing and presenting of presentations around end-to-end architecture strategies, solutions, and best practices to stakeholders. Work closely with business stakeholders to collect requirements, converting them into functional and technical requirements for internal teams to deliver. Design solutions and engage with development teams through delivery to ensure requirement traceability meets business needs and expected outcomes. Define architectural patterns and set standards for technical teams to deliver solutions based on previous implementations. WHAT YOU'LL BRING: Strong technical and business acumen with competency across Application, Analytics, Integration, and Database technologies, with in-depth knowledge in several areas highly desirable. Experience with Workday integration tools (Studio, EIBs, Core Connectors, Web Services) and knowledge of HRIS data management and HR compliance requirements. Proven ability to conceptualize and develop solutions for key business use cases in collaboration with Business and Engineering partners. Experience implementing highly scalable web applications and cloud solutions, with basic understanding of cloud and solution design principles. Ability to lead user workshops, capture and refine requirements, write business and system use cases, and design process workflow diagrams. Strong presentation skills with ability to produce high-quality presentations, architecture diagrams, and communicate effectively with senior technology leaders. AWS knowledge and understanding of Gateway, Serverless technologies preferred. Ability to learn quickly and adapt to changes in dynamic technology ecosystems. REQUIREMENTS: Bachelor's degree in computer science, engineering, or relevant software implementation experience preferred. 5+ years of experience with technical systems analysis, solutions, and working with teams on implementations. Extensive experience documenting development requirements, process flows, testing requirements, and coordinating code reviews and documentation signoffs. Prior experience working with Engineering teams and Solution Architects to define technical approaches and deliverables. Experience analyzing and implementing enterprise applications using cloud platforms. Apparel or footwear industry experience preferred. Strong communication skills and collaborative team player. Hybrid work schedule based out of Manhattan Beach, CA office. The pay range for this position is $125,000 - $175,000/yr USD. About Skechers Skechers, a global Fortune 500 company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing *********************. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
    $125k-175k yearly Auto-Apply 60d+ ago
  • IT Systems Administrator

    Sam Leman Automotive 3.8company rating

    Bloomington, IL jobs

    Job Description IT SYSTEMS ADMINISTRATOR Bloomington, IL GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS! The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years! We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture. We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you! WHAT WE OFFER Competitive starting wage Full training in your role with a seasoned mentor Growth opportunities across 13 dealerships Medical, Dental, and Vision insurance Short-Term and Long-Term Disability 401(k) FREE life insurance Paid time off Employee discounts with local businesses RESPONSIBILITIES Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos) Install, configure, and maintain servers, operating systems, and applications Implement and enforce security protocols (antivirus, patch management, access controls) Diagnose and resolve hardware, software, and network issues promptly Proactively monitor system performance and address potential problems Maintain detailed documentation of configurations, procedures, and changes Provide technical support and training to staff in a user-friendly manner Manage end-user requests via the Help Desk system Ensure compliance with organizational policies and applicable regulations Support projects and upgrades during and outside normal business hours as needed REQUIRED SKILLS & ABILITIES Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals) Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams) Familiarity with VOIP phone systems and camera systems Ability to research, recommend, and procure IT equipment and supplies Excellent time management skills and ability to work independently Strong team collaboration skills with professional, user-focused communication Physical ability to lift up to 50 lbs. QUALIFICATIONS 5+ years of hands-on IT experience in a corporate environment A+, Network+ certifications preferred Training in Microsoft Fundamentals preferred Proficient typing (50 WPM preferred) SCHEDULE & ON-CALL Standard 40-hour work week (primarily Monday-Friday) Occasional evening/weekend hours for projects Rotational on-call weekends with the IT team OTHER REQUIREMENTS Ability to pass a drug test and background checks Valid driver's license and reliable transportation Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law. Sam Leman Automotive Group - Building Relationships That Last.
    $59k-77k yearly est. 28d ago
  • IT Systems Administrator

    Sam Leman Automotive 3.8company rating

    Bloomington, IL jobs

    Bloomington, IL GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS! The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years! We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture. We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you! WHAT WE OFFER Competitive starting wage Full training in your role with a seasoned mentor Growth opportunities across 13 dealerships Medical, Dental, and Vision insurance Short-Term and Long-Term Disability 401(k) FREE life insurance Paid time off Employee discounts with local businesses RESPONSIBILITIES Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos) Install, configure, and maintain servers, operating systems, and applications Implement and enforce security protocols (antivirus, patch management, access controls) Diagnose and resolve hardware, software, and network issues promptly Proactively monitor system performance and address potential problems Maintain detailed documentation of configurations, procedures, and changes Provide technical support and training to staff in a user-friendly manner Manage end-user requests via the Help Desk system Ensure compliance with organizational policies and applicable regulations Support projects and upgrades during and outside normal business hours as needed REQUIRED SKILLS & ABILITIES Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals) Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams) Familiarity with VOIP phone systems and camera systems Ability to research, recommend, and procure IT equipment and supplies Excellent time management skills and ability to work independently Strong team collaboration skills with professional, user-focused communication Physical ability to lift up to 50 lbs. QUALIFICATIONS 5+ years of hands-on IT experience in a corporate environment A+, Network+ certifications preferred Training in Microsoft Fundamentals preferred Proficient typing (50 WPM preferred) SCHEDULE & ON-CALL Standard 40-hour work week (primarily Monday-Friday) Occasional evening/weekend hours for projects Rotational on-call weekends with the IT team OTHER REQUIREMENTS Ability to pass a drug test and background checks Valid driver's license and reliable transportation Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law. Sam Leman Automotive Group - Building Relationships That Last.
    $59k-77k yearly est. Auto-Apply 29d ago
  • Technical System Analyst /Business Analyst

    Atria Group 4.2company rating

    Monterey Park, CA jobs

    We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges. In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India. We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career. Job Description Technical System Analyst /Business Analyst(3 Positions) Monterey Park, CA Raleigh, NC White Plains, NY Starting Date: Immediate 1. Should have at least 10+ years of Industry experience. 2. Should be certified Agile Scrum Master. 3. Should have good understanding of JIRA and/or TFS or other tracking tools 4. Interact with business users, capture requirements, create JIRA Agile user stories 5. Middleware, BPM, Case Management project background would be a big plus 6. Documentation of business processes (process mapping & modeling) for current- “as-is” & future- “to-be” states 7. Should enable identification and analysis of business requirements and translate them into Technical Specifications for Developers. 8. Should be able to Develop and manage use case models and supporting specifications, and contribute to and review BPM object models. 9. Should assist the development teams in the implementation by providing clear and unambiguous specifications to enable them to produce quality software that meets defined product requirements. Additional Information Good comm skills are a big priority Duration: 12 Months FTE or CTH or SubCon
    $86k-120k yearly est. 60d+ ago
  • IT Services Manager

    ETS Enterprises 4.4company rating

    Des Plaines, IL jobs

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Paid time off Training & development ETS Technology Solutions is a leading Managed Service Provider (MSP) based in the heart of Chicagoland. ETS is dedicated to empowering mid-market businesses with tailored IT solutions. With a deep understanding of the unique challenges and opportunities faced by mid-sized organizations, we provide a comprehensive suite of services designed to enhance operational efficiency, improve security, and drive digital transformation. Job Summary: Our IT Manager will be responsible for ensuring the seamless delivery of IT services to our clients. You will oversee service performance, manage client relationships, and lead cross-functional teams to meet SLAs and drive continuous improvement. This role demands a strategic thinker with strong operational expertise and a customer-first mindset. Key Responsibilities: Client Relationship & Service Management Serve as the primary point of contact for client service delivery issues and escalations. Build and maintain strong relationships with clients, ensuring satisfaction and retention. Conduct regular service reviews and performance reporting with staff and clients. Translate client needs into actionable service plans and improvements Ensure services are delivered in accordance with contractual SLAs and KPIs. Monitor and manage service performance metrics across teams and technologies. Coordinate internal resources to resolve issues and develop systems and processes. Oversee onboarding processes for new clients and service offerings. Team Leadership & Collaboration Lead and mentor service delivery teams to ensure high performance and accountability. Facilitate collaboration between technical teams and account managers. Drive a culture of continuous improvement and operational excellence. Process & Quality Improvement Develop and refine service delivery processes, playbooks, and documentation. Identify gaps in service and implement corrective actions. Lead root cause analysis and problem management initiatives. Ensure compliance with best practices and industry standards. Strategic Planning & Reporting Contribute to strategic planning for service delivery growth and scalability. Provide regular reports and insights to senior leadership on service performance. Support budgeting and resource planning for service operations. Qualifications Bachelors degree in IT, Business, or related field OR equivalent experience. 5+ years of experience in mid-to-large overall infrastructure operations or MSP operations. Strong understanding of ITIL framework and service management principles. Proven leadership and client-facing experience. Excellent communication, analytical, and problem-solving skills. Preferred Skills ITIL certification (Foundation or higher) or equivalent experience. Experience with cloud services, cybersecurity, and infrastructure management. Optionally PMP or other project management certification OR equivalent experience. Familiarity with tools like ConnectWise, Automate, and IT Glue or equivalent systems. Ability to thrive in a fast-paced, multi-client environment.
    $103k-132k yearly est. 21d ago
  • desktop support

    Alpha Technologies Usa 4.1company rating

    Chicago, IL jobs

    Skills & Experience Required: · Bachelor's Degree preferred · Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops · Ability to provide technical support to computer users both on the telephone and face-to-face when necessary · Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas. · Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas · Strong basic execution capabilities within functional areas of IT · Moderate proficiency in troubleshooting desktop computer issues, both hardware and software · Ability to manage a work queue in a ticketing system · Work overtime hours, weekend hours and on-call hours as required · Excellent customer services skills; good telephone presence. · Ability to handle multiple tasks and prioritize appropriately Requirements: The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required Key Responsibilities: · Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion · Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. · Apply policies to situations with minimal interpretation. Supervision Received/Provided: · Performing project work as assigned under the supervision of a lead or manager. · Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. · The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. · For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves. · Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting · Performing Active Directory actions such as password resets and data entry, as required. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $41k-57k yearly est. 1d ago
  • IT System Administrator - 2nd Shift - Onsite at DC - Joliet, IL

    Harbor Freight Tools 4.4company rating

    Joliet, IL jobs

    The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics. Essential Duties and Responsibilities Support a 2 million square foot warehouse environment Configure/Troubleshoot desktop issues and applications Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift Provide a point of escalation and support to the Technical Infrastructure Group Participate in weekend, night, and alternate shift maintenance activities, as required Perform general system administration duties in a Windows Active Directory environment Support, maintain and administer third party applications Produce appropriate documentation for application deployment, configuration, and related processes Participate in disaster recovery planning, testing and response Perform routine preventative maintenance on all hardware on a routine and scheduled basis Perform network troubleshooting to isolate and diagnose common network problems Non-Essential Duties and Responsibilities Enforce change management and compliance processes Work as a technical resource on assigned projects Independent analysis, communication, and problem solving Position is expansive and additional responsibilities can be added Additional duties as assigned by manager
    $54k-68k yearly est. 48d ago
  • IT PMO

    L&F Project Management 4.1company rating

    Manhattan Beach, CA jobs

    We are seeking a highly skilled IT PMO to join our team at L&F. The IT PMO will be responsible for overseeing all project management activities within the IT department, ensuring projects are delivered on time and within budget. This role will play a key part in driving the success of our IT initiatives and ensuring alignment with business goals. Responsibilities: Develop and maintain project management processes and methodologies Monitor project progress and ensure adherence to timelines and budgets Provide leadership and guidance to project teams Identify and mitigate project risks Manage project resources effectively Prepare and present project status reports to senior management Qualifications: Bachelor's degree in IT or related field 5+ years of experience in project management PMP certification is preferred Strong leadership and communication skills Ability to work effectively in a fast-paced environment If you are a proactive and results-driven individual with a passion for project management, we want to hear from you. Apply now to join our dynamic team at L&F!
    $35k-57k yearly est. 60d+ ago
  • IT Technician - Full Time

    Bally's Corporation 4.0company rating

    Chicago, IL jobs

    Why Bally's: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: As an IT Technician, install and maintain computer systems and networks. You will also instruct users of the systems to ensure appropriate, efficient, and safe usage of the IT infrastructure. Responsibilities: * Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere * Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations * Set up workstations with computers and necessary peripheral devices * Check computer hardware to ensure proper and efficient functionality * Install and configure appropriate software and functions according to specifications * Develop and maintain local networks in ways that optimize performance * Ensure security and privacy of networks and computer systems * Provide orientation and guidance to users on how to operate new software and computer equipment * Organize and schedule upgrades and maintenance without deterring others from completing their work * Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etcetera) * Maintain records and logs of repairs and fixes and maintenance schedule * Identify computer or network equipment shortages and place orders * Perform other duties as assigned Qualifications: * Must be 21 years of age or older * Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board * Must have a high school diploma or equivalent * Must have practical experience installing and maintaining systems * Must have excellent communication, and analytical * Must have open work availability to work nights, weekends, and holidays Casino Experience Preferred. What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts * Target Salary Range: $21.50 - $25.75/hr Physical Demands & Work Environment: * Frequently required to lift up to a maximum of 30 pounds * Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead * The work environment contains bright lights, loud noise, and stressful situations.
    $21.5-25.8 hourly 27d ago
  • IT Technician

    Family Express Corporation 4.1company rating

    Valparaiso, IN jobs

    Job DescriptionDescription: The IT Technician has the responsibility to provide daily support of the company's system wide hardware and software. Specific duties include but are not limited to the technical support of store and device peripherals, networks, point of sale devices and telecommunications. Telecommunication includes but is not limited to broadband connections and network cabling. General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers. Role Qualifications: Bachelor's Degree or the equivalent combination of experience and education. Dependable transportation Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary Position Responsibilities: Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes Company's mission statement Fosters Company Culture Acts as company liaison and negotiates best pricing with vendors and contractors Seeks, promotes and implements “Best Practices” Responsible for supporting and understanding our end user's technical requirements Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations Responsible for supporting and understanding the telecommunication needs of the company Responsible for supporting and understanding the Point of Sale needs for the company Responsible for supporting and understanding the computer and device peripherals for the company Responsible for the safety, maintenance, and security of IT assets and resources Stage computers and other hardware devices for company needs Responsible for the installation and maintenance of security camera systems at all Family Express locations. Upgrade software and hardware as needed Other duties as assigned in the responsibility matrix Requirements: Essential Skills and Experience: Situational Awareness Strong analytical and reasoning skills Ability to work independently Ability to ensure issues are resolved the “first time” Time management, the ability to organize and manage multiple priorities with sense of urgency Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Have a basic understanding of networking, routing and its components Knowledgeable and proficient in Microsoft operating systems and products Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.) Knowledgeable and proficient in computers and its components Nonessential Skills and Experience: Bachelor's Degree in Computer Science or the equivalent combination of experience and education. Previous Information Technology retail experience. Preferably convenience stores. Reporting To This Position: No direct reports Physical demands and work environment: Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust and cleaning solvents.
    $23k-31k yearly est. 25d ago
  • Lead Analyst, Inventory Systems

    Vitamin Shoppe 4.3company rating

    Secaucus, NJ jobs

    The Relex Super User will serve as the primary subject matter expert (SME) and functional lead for The Vitamin Shoppe's Relex demand planning and replenishment platform. This role is responsible for optimizing platform performance, supporting end users, driving adoption of forecasting and replenishment best practices, partnering with IT and Relex implementation teams, and continuously identifying enhancements to improve inventory accuracy, service levels, and working capital efficiency. Responsibilities System Ownership and Expertise Serve as the go to expert for Relex functionality, workflows, integrations, and data outputs. Lead configuration, parameter tuning, and test scenarios for new features or business changes. Translate business needs into system requirements and partner with Relex IT on deployment. User Support and Training Provide ongoing coaching, troubleshooting, and second level support to end users including allocation, forecasting, and planning teams. Develop SOPs, job aids, knowledge base articles, and training materials. Host regular office hours, user readiness sessions, and capability refreshers. Process Optimization and Analytics Analyze outputs to proactively identify exceptions, systemic issues, or improvement opportunities. Partner with Planning, Merchandising, and Supply Chain to optimize replenishment logic and inventory strategies. Monitor KPIs such as in-stock rate, safety stock accuracy, forecast accuracy, and inventory turns. Cross Functional Partnership Act as the bridge between business teams, IT, Relex support, and external partners. Support rollout of enhancements, pilots, seasonal readiness, and process governance. Represent the business in system roadmap discussions and platform decisions. Qualifications 5 to 7 years of experience in inventory planning, supply chain systems, forecasting, or merchandise planning Extensive hands on Relex experience strongly preferred or equivalent machine learning demand replenishment platform such as Blue Yonder, or a like competitor. Strong analytical, troubleshooting, and process thinking mindset Proven ability to train, influence, and support operational teams Advanced Excel and strong comfort with data integrity and exception-based planning Excellent communication skills with ability to simplify complexity for varied audiences Success Looks Like High adoption and confidence in Relex across user teams Increased forecast accuracy and optimized replenishment performance Reduced manual work, escalations, and exception overrides Strong partnership with both business and technology stakeholders Relex evolves as a strategic asset in enabling our inventory strategy Equal Opportunity Policy The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment. We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts. Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge. #LI-Hybrid Compensation The wage for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $100,000 - $105,000 per year.
    $100k-105k yearly Auto-Apply 38d ago

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