Customer Service Representative jobs at ALLIANCE DOOR PRODUCTS

At Price Solutions, we pride ourselves on our outstanding leadership development program and unique work culture. Our firm is seeking a motivated individual who desires a professional, yet fun and energetic work environment! As we expand our retail division, the objective of this role is to extend outreach for current brand partners, establish new business, and drive revenue on behalf of our client accounts. Applicant Requirements: Must be able to commute to the office every day Strong work ethic, motivated and goal-oriented Strong written and verbal communication skills Great student mentality and willingness to learn Company Benefits: Merit-based advancement structure Team orientated and fun work environment Travel opportunities both domestically and internationally Outstanding growth and management opportunity This position is full time and involves responsibilities in: Entry-level sales, marketing, and customer service Entry-level management training and development Client relationship building and sales presentations Field sales and marketing of new products for our clients Product knowledge and presentation skills Interviewing and training company new hires People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Price Solutions company mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of marketing services to our clients and sales tactics to our team. Our Business Development managers are seeking an influential, entry level professional to join our team as an Entry Level Customer Service and Promotions Representative. The Customer Service and Promotions Representative will become an invaluable asset by leading and directing internal resources to execute sales objectives aligned with our client's company and brand standards. BASIC JOB RESPONSIBILITIES: Customer service inquiries/questions and client acquisitions Creating positive experiences that ensure continued business relationships Completing sales and scheduling client meetings Staying up to date on product knowledge and compliance Assisting with campaign success and target tracking Interviewing and training company new hires CANDIDATE QUALIFICATIONS: Self-motivated with a positive attitude High school diploma or higher (some college preferred) Ability to lead by example and maintain company standards Student mentality with an entrepreneurial spirit Impeccable communication skills (written and verbal) Adaptable personality Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services. #LI-OnSite

At Price Solutions, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of increasing brand awareness as the trusted face of our company, while paving the path for future upward mobility. The Ideal Candidate will have an honest academic and professional history, enjoy working with people, be goal-oriented, and possess an entrepreneurial spirit. Responsibilities of a Customer Service Specialist: Manage assigned marketing campaigns and meet with potential customers Assist in setup and distribution of all promotional collateral Work closely with management to improve and ensure consumer satisfaction Set an example as a front line representative Develop teams by aiding in the interview and training process Maintain up to date knowledge of industry specifics Qualifications of the Customer Service Specialist: Degree in Marketing, Business, or currently studying related field Adapts easily to a changing environment and market climate Manages multiple tasks/projects simultaneously and successfully Develops and maintains trusting, respectful, collaborative relationships Thrives in a fast-paced, deadline-driven workplace Troubleshoots and solves problems quickly to secure ongoing business Willingness to learn and grow; takes ownership and responsibility Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

Job Description Customer Service Representative Are you extremely friendly and comfortable talking on the phone? Would you like to work for a company that is genuinely grateful for its team? Are you looking to make the leap to a stable, professional job with full benefits? If so, please read on! Olympic Plumbing Technology in Olympia, WA is looking to hire a full-time Customer Service Representative to take customer phone calls. ABOUT OLYMPIC PLUMBING TECHNOLOGY Olympic Plumbing Technology is a family-owned, premier, and full-service provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality plumbing solutions. Our team of highly trained plumbing professionals can resolve any kind of plumbing problem, large or small. Thriving on our values of Integrity, Honesty, Respect, Teamwork, and Kindness we have created a positive impact on the lives of our customers, co-workers, and our community. WHAT WE CAN DO FOR YOU Great pay! $20-$24/hour, based on experience Supportive team environment 100% medical coverage and dental insurance Flexible PTO plan (vacation, personal, and sick leave) 401K with a match Life Insurance Ability to learn the trade! Become the best in the industry! WHAT YOU WILL DO Be the first point of contact and create an exceptional experience for our customers Speak to our clients, answering their questions and addressing any complaints Answer phone calls cheerfully and respectfully Speak with current and potential clients about their plumbing needs and book service appointments according to the schedules of our technicians As you schedule appointments, you keep an open line of communication with our plumbers. WHAT WE NEED FROM YOU At least 2 years of customer service experience Experience with a multi-line phone system Proficient in Microsoft Office and the Google platform Dependable, flexible, a multitasker A go-getter, wanting to learn and grow as we continue to grow ARE YOU READY TO JOIN OUR TEAM? We offer a supportive, respectful environment and try to maintain a healthy work-life balance. If this sounds like the right full-time office opportunity for you, apply today! We are an Equal Opportunity Employer Powered by JazzHR eRH2ZjSVmY

Are you extremely friendly and comfortable talking on the phone? Would you like to work for a company that is genuinely grateful for its team? Are you looking to make the leap to a stable, professional job with full benefits? If so, please read on! Olympic Plumbing Technology in Olympia, WA is looking to hire a full-time Customer Service Representative to take customer phone calls. ABOUT OLYMPIC PLUMBING TECHNOLOGY Olympic Plumbing Technology is a family-owned, premier, and full-service provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality plumbing solutions. Our team of highly trained plumbing professionals can resolve any kind of plumbing problem, large or small. Thriving on our values of Integrity, Honesty, Respect, Teamwork, and Kindness we have created a positive impact on the lives of our customers, co-workers, and our community. WHAT WE CAN DO FOR YOU Great pay! $20-$24/hour, based on experience Supportive team environment 100% medical coverage and dental insurance Flexible PTO plan (vacation, personal, and sick leave) 401K with a match Life Insurance Ability to learn the trade! Become the best in the industry! WHAT YOU WILL DO Be the first point of contact and create an exceptional experience for our customers Speak to our clients, answering their questions and addressing any complaints Answer phone calls cheerfully and respectfully Speak with current and potential clients about their plumbing needs and book service appointments according to the schedules of our technicians As you schedule appointments, you keep an open line of communication with our plumbers. WHAT WE NEED FROM YOU At least 2 years of customer service experience Experience with a multi-line phone system Proficient in Microsoft Office and the Google platform Dependable, flexible, a multitasker A go-getter, wanting to learn and grow as we continue to grow ARE YOU READY TO JOIN OUR TEAM? We offer a supportive, respectful environment and try to maintain a healthy work-life balance. If this sounds like the right full-time office opportunity for you, apply today! We are an Equal Opportunity Employer

The Customer Service Representative in our Denver location (Glass) facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Earn $21.50 per hour Full Time - 8:00am - 5:00pm Advancement Opportunities DailyPay Partners (Work Today, Get Paid Tomorrow) Here's What You'll Get To Do Team player who works well with all levels in and outside of the organization. Proficiency in MS Office applications, Word, Excel, E-mail. Knowledge of basic math operations, fractions, and decimals. Must be willing to work overtime. Skilled and accurate (45wpm) in data entry and with 10-key operation experience. Strong ability to follow-up, attention to detail and organization. Ability to read and comprehend instructions, correspondence, and memos. Answer purchase inquiries regarding pricing, delivery, lead time etc. Respond to customer inquiries in a timely manner. Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction. Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome. Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch. Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work. May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment. Demonstrate attention to detail, accuracy, and thoroughness to minimize losses. Able to work independently arid efficiently to meet deadlines. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Here's What We're Looking For Minimum of one-year experience as a Customer Service Representative. Office environment preferred. Previous experience in the Architectural Glass Industry highly preferred. Ability to read, analyze, and interpret general technical procedures. Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry preferred. Physical Requirements This position is mostly sedentary working at a desk with a computer however you may need to put on company issued safety gear to enter the production floor. **Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job** Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance About OBE At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries. If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Oldcastle BuildingEnvelope is an E-Verify Employer. #OBE

BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Customer Service Rep BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Job Description Job Unit: Customer Service Non-Exempt Salary: Hourly Summary Description: Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Essential Duties: Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants Troubleshoot customer service problems Process orders in a fast-paced environment. Provide knowledgeable answers to questions about product, pricing and availability. Help customers navigate our website and place orders online. Work with internal departments to meet customers' needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Other related job duties as assigned Essential Job Skills and Experience: Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying: High School Diploma or GED equivalent, college coursework preferred but not required One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment. Ability: Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level. Who we are: Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test. Job type: Full-time Pay: $18.00 - $23.58 /Hr. Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Health Savings Account Life Insurance Paid time off Tuition reimbursement Vision Insurance Schedule: Day Shift Monday to Friday

Why you will love Sierra Forest Products: We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future. We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what's best for our people, customers, and communities. The impact you will have: As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers. What you will do: Deliver exceptional and quality customer service to existing customers and clients. Handle inbound sales inquiries and customer inquiries. Process and enter sales orders. Resolve order-related issues (delays, credits, and returns). Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success). Actively sell and grow an existing account base. Become a brand ambassador with a comprehensive knowledge of our products and specifications. Provide overall sales support to the outside sales team. What you bring to the table: Driven, positive and energetic individual. Ability to resolve problems and conflicts as they occur. Proven experience in sales and/or the building products industry. Passion for relationship building. Ability to work in a fast paced, team driven environment. Hard working and entrepreneurial. Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Upper Sierra of workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why people love working here: Comprehensive benefits. Work life balance and no weekend work. We offer meaningful work and opportunities for career growth. Our team members have 1 paid volunteer day per year to give back to a cause of their choice. We offer an opportunity to build and grow a career in the wood distribution industry. The company provides uniforms and safety shoe allowance. 401K plan to help save for your future! Driver Referral Incentive Pay. Employee Recognition Program. Tuition assistance. And so much more!

Job Description Job Unit: Customer Service Non-Exempt Salary: Hourly Summary Description: Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Essential Duties: Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants Troubleshoot customer service problems Process orders in a fast-paced environment. Provide knowledgeable answers to questions about product, pricing and availability. Help customers navigate our website and place orders online. Work with internal departments to meet customers' needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Other related job duties as assigned Essential Job Skills and Experience: Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying: High School Diploma or GED equivalent, college coursework preferred but not required One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment. Ability: Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level. Who we are: Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test. Job type: Full-time Pay: $18.00 - $23.58 /Hr. Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Health Savings Account Life Insurance Paid time off Tuition reimbursement Vision Insurance Schedule: Day Shift Monday to Friday

Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.

Qualifications 1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds. DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an “at will” employment relationship. Role and Responsibilities Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.

Why you will love Sierra Forest Products: As North America's premier distributor of globally sourced specialty forest products, we are committed to sustainability, innovation, and the future of our workforce. Our products are responsibly sourced, ensuring environmental integrity while supporting the next generation of industry leaders. We take pride in fostering career growth, advancing our team members, and creating opportunities for professional development. Driven by innovation and a deep sense of responsibility, we strive to make a lasting, positive impact on our people, customers, and communities. Your Impact: As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers. Role & Responsibilities: Deliver exceptional and quality customer service to existing customers and clients. Handle inbound sales inquiries and customer inquiries. Process and enter sales orders. Resolve order-related issues (delays, credits, and returns). Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success). Actively sell and grow an existing account base. Become a brand ambassador with a comprehensive knowledge of our products and specifications. Provide overall sales support to the outside sales team. Your Unique Skills: Driven, positive and energetic individual. Ability to resolve problems and conflicts as they occur. Proven experience in sales and/or the building products industry. Passion for relationship building. Ability to work in a fast paced, team driven environment. Hard working and entrepreneurial. Some of our awesome Benefits: Comprehensive Health & Dental Care Plans Incentive Plans Tuition Assistance Career Development Plan Paid Volunteer Day Achievement & Service Recognition Life Insurance Plan 401k Program Wellness & Mental Health Assistance Discount Programs Maternity Leave Plan Much more! Not sure if you qualify? Think about applying anyway: At Sierra Forest Products, we recognize that every career journey is unique-and not everyone enters a role with 100% of the required skills and experience. That's why we embrace and welcome all workplace backgrounds and experiences to apply.

The Customer Service Representative (CSR) is a Customer?facing position that is typically the initial point of contact for a Customer wishing to buy from Us. The position requires specialized Product Knowledge, use of the Company computer system (Mincron), ability to use Microsoft Office products like Excel and to research information on web sites supported by our suppliers. The position requires excellent attention to detail and the ability to multi?task because of the need to service Customers that are physically present and on the telephone.The position reports to the Branch Manager. Required Task Descriptions Key Tasks: Phone Handling; Inbound & Outbound calls Sales Order writing; includes Price Quotes, Bids, RTS & Warranty credits Manage Backorders, Open Orders, Pending Orders Cash Drawer Reconciliation Setup New Customer accounts Able to run company errands as needed Showroom Product Management/Merchandising Showroom Order Picking Showroom Stocking, Cleaning, Organizing, Labeling Perform Cycle Counts Manage Delivered Orders Order Picking Assist Warehouse with Receiving and Deliveries Required Job Skill Requirements: The CSR must be able to: Write Sales Orders Write RTS credits using Mincron RGA Write Warranty credits ? knows Warranty Processes Answer Customer Product questions Prepare System Matchups ? AHRI compliant Match generic parts, e.g. motor, relay, contactor, compressor Accept payment, invoice cash Sales Orders Answer phones, transfer/take messages Print Mincron product labels Cycle Count Put away Showroom product Research information in Mincron to support Job Tasks; familiar with POI, ARI, SS, SMP Performance Metrics: CSR: Lines / Order, Sales, Cycle Count Compliance & Accuracy, BHU / HARDI training completions Pay rate: $20/ hr Physical Demands: Constant standing and walking. Frequently required to bend, stoop, or kneel, or reach. Occasionally required to lift, carry, or move objects. weighing between 10-50 lbs. Occasionally required to sit. Occasionally required to ascend or descend ladders or stairs. Regularly required to use wrists and hands to finger, handle, or feel for repetitive actions such as simple grasping, firm grasping, and fine manipulation. Ability to communicate with co-workers and customers to exchange information. Extensive use of the eyes to read labels, computer screens, and scanners. Ability to operate foot controls on forklift. Noise level for this position is moderate.

1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.

***************************** Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders. Skills/Experience Requirements 3-5 years Customer Service experience, door industry preferred Detail oriented and have the ability to find solutions to problems Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Math skills required. Willingness to learn product and processes. Essential Duties and Responsibilities Manage medium to large residential dealer accounts (80K a year and up) Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution. Monitor completion of daily customer LTL shipments including UPS but not limited to. May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Provide technical assistance for dealers. Assists architects as required. Other duties as assigned

***************************** Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The GenieCompany, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders. Essential Duties and Responsibilities * Manage medium to large residential dealer accounts (80K a year and up) * Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. * Perform order entry at both sales invoicing level and request for products from supply plants. * Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. * Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. * Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution. * Monitor completion of daily customer LTL shipments including UPS but not limited to. * May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. * Provide technical assistance for dealers. * Assists architects as required. * Other duties as assigned Skills/Experience Requirements * 3-5 years Customer Service experience, door industry preferred * Detail oriented and have the ability to find solutions to problems * Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. * Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. * Math skills required. * Willingness to learn product and processes.