Collection Agent jobs at AllianceOne - 100 jobs

Back Mortgage Resolution Specialist #51-8641 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Defiance Main - Defiance, OH, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or General Education Degree (GED). Associates Degree preferred. Minimum of Two (2) years banking experience. Minimum of One (1) year of collection experience. Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines preferred. Job Description SUMMARY: Manage the day-to-day collections of a portfolio of residential real estate secured loans. Provide borrower with options that may help avoid a foreclosure. Submit completed modification request packages for decision and assist borrower with follow-up actions as appropriate. Serve as the first point of contact with the borrower throughout the Loss Mitigation process. Maintain a comprehensive knowledge of mortgage loan servicing requirements and regulations including loss mitigation options. Maintain a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Ensure adherence to stated timelines throughout the collection and loss mitigation process to ensure CFPB compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts. Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro). Determine reason for non-payment. Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account. Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements. Negotiate payment arrangement with borrower(s). Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process. Process GL and Payment Tickets as applicable when payment is received. Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification. Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines. Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure. Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate. Submit completed Loss Mitigation packages for approval. Adhere to stated timelines throughout the collection and Loss Mitigation process. Verify "Proof of Insurance" for collateralized loans as needed. Order appraisals when appropriate. Analyze Loan/collateral file to make recommendation for appropriate action. Review personal credit and asset reports to make recommendations as to appropriate strategy. Organize and prepare files to be referred for foreclosure. Make appropriate file notations for all correspondence and any other events to CARM Pro system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills. Ability to accurately follow instructions on a variety of subjects. Must be able to manage time effectively. Must be willing to work as part of a team. Ability to maintain confidentiality. Ability to accurately handle work detail. Ability to work in a high pressure fast paced work environment. MS Office, including Word, Excel and Outlook. Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesDefiance, Ohio, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

Back Consumer Loan Resolution Specialist - Credit Resolution #51-8608 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, West Dixie - Elizabethtown, KY and Youngstown Main - Youngstown, OH. Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or General Education Degree (GED). One year of related experience or training preferred. Job Description SUMMARY: Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts. Determines reason for non-payment. Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account. Prepares necessary documentation for modifications, extensions, and file evaluation. Negotiates payment arrangement with borrower(s). Maintains detailed tracking log on all accounts as you work through the collection process. Processes GL and Payment Tickets as applicable when payment is received. Researches and resolve billing and/or payment disputes on assigned accounts. Verifies "Proof of Insurance" for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral file to make recommendation for appropriate action. Reviews personal credit and asset reports to make recommendations as to appropriate strategy. Organizes and prepare files to be referred for repossession and/or foreclosure. Makes appropriate file notations for all correspondence and any other events to Intellect system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

Back Mortgage Resolution Specialist #51-8641 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Defiance Main - Defiance, OH, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or General Education Degree (GED). Associates Degree preferred. Minimum of Two (2) years banking experience. Minimum of One (1) year of collection experience. Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines preferred. Job Description SUMMARY: Manage the day-to-day collections of a portfolio of residential real estate secured loans. Provide borrower with options that may help avoid a foreclosure. Submit completed modification request packages for decision and assist borrower with follow-up actions as appropriate. Serve as the first point of contact with the borrower throughout the Loss Mitigation process. Maintain a comprehensive knowledge of mortgage loan servicing requirements and regulations including loss mitigation options. Maintain a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Ensure adherence to stated timelines throughout the collection and loss mitigation process to ensure CFPB compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts. Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro). Determine reason for non-payment. Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account. Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements. Negotiate payment arrangement with borrower(s). Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process. Process GL and Payment Tickets as applicable when payment is received. Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification. Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines. Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure. Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate. Submit completed Loss Mitigation packages for approval. Adhere to stated timelines throughout the collection and Loss Mitigation process. Verify "Proof of Insurance" for collateralized loans as needed. Order appraisals when appropriate. Analyze Loan/collateral file to make recommendation for appropriate action. Review personal credit and asset reports to make recommendations as to appropriate strategy. Organize and prepare files to be referred for foreclosure. Make appropriate file notations for all correspondence and any other events to CARM Pro system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills. Ability to accurately follow instructions on a variety of subjects. Must be able to manage time effectively. Must be willing to work as part of a team. Ability to maintain confidentiality. Ability to accurately handle work detail. Ability to work in a high pressure fast paced work environment. MS Office, including Word, Excel and Outlook. Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesDefiance, Ohio, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

Back Consumer Loan Resolution Specialist - Credit Resolution #51-8256 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY. Market Wheeling Work Hours per Week 22.5 Requirements High school diploma or General Education Degree (GED). One year of related experience or training preferred. Job Description SUMMARY: Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts. Determines reason for non-payment. Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account. Prepares necessary documentation for modifications, extensions, and file evaluation. Negotiates payment arrangement with borrower(s). Maintains detailed tracking log on all accounts as you work through the collection process. Processes GL and Payment Tickets as applicable when payment is received. Researches and resolve billing and/or payment disputes on assigned accounts. Verifies "Proof of Insurance" for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral file to make recommendation for appropriate action. Reviews personal credit and asset reports to make recommendations as to appropriate strategy. Organizes and prepare files to be referred for repossession and/or foreclosure. Makes appropriate file notations for all correspondence and any other events to Intellect system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action. Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment. Full-Time/Part-Time Part-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

LAFCU's Collector II, under general supervision, collects delinquent assigned accounts in a timely and effective manner through their collections life cycle. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross-trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This is a full-time, non-exempt, hybrid-remote position that reports directly to the Collections Manager within the Special Services/Risk Management Department. Essential Functions & Responsibilities: Advanced Collections - Collect delinquent accounts via Temenos collection queues and Symitar Collection Package. Maintain daily communication with the manager regarding account status, issues, and member feedback. Respond to member inquiries and complaints professionally; escalate when necessary. Provide alternative solutions to members in their best interest. Review and print FICS 30-60-90 Delinquent Principal Balance and Consumer Weekly Delinquent Reports. Manage negative share/checking accounts and follow up on loan extensions and workout negotiations. Prepare and submit Workout Loan documentation to the Consumer Loan Department. Recommend loans for charge off, repossession, or legal review Run Visa month-end reports via PSCU ROW Net by the 2nd of each month. Complete 180-Day reports for Consumer Loans and Visas by the 5th of each month. Assist with month-end charge-off preparation and breakdown by collector. Review and approve mismatched and pending credit transactions. Documentation - Maintain clear, thorough documentation of all member interactions with a focus on loss mitigation. Ensure all written communications are grammatically correct, concise, and professional. Use Temenos LMS workflow history and Symitar core system for documentation. Upload relevant documents and correspondence into Temenos account files. Repossession & Recovery - Recommend repossession and foreclosure actions as appropriate; coordinate efforts with repo agencies. Draft and send NOI notices promptly after repossession. Coordinate vehicle auction logistics with South Bay Auto Auction. Redeem vehicles from impound when necessary. Serve as liaison with collection agencies on post-charge-off accounts. Assign vehicle transport to auction and track collateral disposition via Temenos workflows. Process impound and lien sale notices promptly. Collaborate with Loan Servicing DMV team on title/lienholder issues Compliance - Stay current with all applicable policies, procedures, and regulations (e.g., FDCPA, Robbins- Rosenthal Act, Bankruptcy Rules). Follow procedures outlined in the Collection Procedure Manual; suggest updates as needed. Comply with Bank Secrecy Act requirements and report suspicious activity to Risk Management. Process BK-13 and Chapter 7 filings accurately in system. File small claims and coordinate with legal counsel on approved accounts. Qualification & Opportunities: 3 years to 5 years' collector experience in a financial institution; 1 year's experience in real estate loan collection preferred. High School diploma or equivalent is required. Friendly and professional. Excellent communication skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. The Special Services Department operates in a fast-paced, member-focused setting where professionalism and empathy are key. Team members handle delinquent accounts through phone, mail, and system-based communications, while collaborating with internal departments and legal partners. The environment encourages proactive problem-solving, cross-training, and continuous learning. Staff are supported by leadership and work together to ensure compliance, recovery, and member satisfaction. Salary: The minimum and maximum base salary range for this position is $27.78 to $41.14 in California. The target starting base hourly rate is between $27.78 to $31.12. This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future. The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise. LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros! This position does NOT require insurance knowledge or experience - we will train you on everything you need to know! Our Claims Recovery team is looking to fill a Spanish and English Bilingual Subrogation Collector position in our Bloomington, IL office. You will be part of a team that takes/ places calls to reconcile insurance claims for our community. This Full-Time collector position starts with a base pay of $21.00/hour plus uncapped commission. New team members typically earn on average $1,000 in commission each month during their first year, actual commissions may vary per person. Join the Wilber family, one of the nation's top and most innovative Subrogation recovery law firms! Wilber is the leading insurance recovery law firm in the US with the goal of providing our clients an excellent return. We value hard work, integrity, and people before profit, which is why we offer a benefits package with extra perks that supports your life and well-being. There is something for everyone who joins our team! Strong candidates for this role will have: * Spanish reading, writing, and speaking skills * Enjoy or want to get experience working in an office setting * Work well in a fast-paced professional environment * Have strong communication skills * Be well organized and pay good attention to detail * Consider themselves computer / tech-savvy Benefits: * Health, Dental, and Vision * Disability - Short term and long term * PTO and Paid Holidays! * Uncapped commission on top of base pay * 401k (with match) * 25k Life insurance policy paid for by Wilber * Insurance Education Reimbursement * Free Breakfast * Career Path with wage consideration * Savings Clubs * Wellness program, and free counselling sessions You can learn more about Wilber at **************************** Thank you for the time you've spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue!

No previous insurance knowledge or experience needed- we will train you in everything you need to know! Are you looking for an opportunity to grow in your professional career? Our staffing mission is to hire ideal team players like you and help grow skills that benefit you in your career. Wilber has exceptional culture and the service we provide for our clients is second to none. In addition to the base pay, our Subrogation Collectors can earn uncapped commissions as well as special benefits! Wilber is an insurance recovery law firm in the US partnering with some of the most recognized insurance providers nationwide. As a Full-Time Subrogation Collector, you will be a part of a team that takes/places calls to reconcile insurance claims. We have an exceptional training program with multiple trainers to assist you as needed. Our full-time in-office collectors start at $19.00 an hour ($21.00/hour if Bilingual in Spanish) plus uncapped commission. New team members typically earn on average $1,000 in commission each month during their first year, actual commissions may vary per person. Strong candidates for this role must have a high school diploma or GED and: * Work well in a fast-paced, professional environment * Have strong communication skills * Are well organized and pay good attention to detail * Ability to deescalate conflict * Adaptable to change * Computer proficiency * Customer service or sales experience In addition to Wilber's competitive pay and benefits package, we have been voted as a Great Place to Work Certified multiple years in a row, and Fortune Magazine ranked us at 40 for Best Workplaces in Financial Services and Insurance! We value hard work and fair dealings, but also believe in having FUN at work. Here at Wilber, is a great place to get involved with the community and build friendships. Check out Wilber for yourself! Great Place to Work Certified ********************************************************** Facebook: ************************************* If you have any questions before applying, please email us at ************************** Tags: Collections, Call Center, Customer Service, Collector, Accounts Receivable, Office Job, Full-Time, Accounts Payable, Sales, Negotiation, Desk Job, Trainable, Commission, Office Administrative

The Collector is responsible for the timely collection of funds and/or resolution for all delinquent accounts. Responsible to uphold and abide by Frontwave's core values and service expectations. Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology. What's In It For You: Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year. Culture of excellence and continuous improvement. We strive to be the best place you've ever worked! Responsibilities Essential Duties and Responsibilities: Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures. Assists members, employees, and authorized parties with information regarding delinquent and/or negative accounts. Complies to The Fair Debt Collection Practices Act (FDCPA). Achieves department and individual production goals as set by Collections Management. Handles all communications with members via verbal or written. Generates and mails appropriate collection correspondence according to established timelines May negotiate and establish repayment arrangements within defined guidelines following review of terms of credit contract. Utilizes all methods for skip tracing of delinquent accounts. Updates account information and status Assigns vehicle loans for repossession according to policy and procedure Clearly documents all collection activity within the collections platform. Reviews records and transactions to resolve misapplied payments, research account transactions to ensure payments are properly credited Assists in the training of collection personnel. Keeps management apprised of collections status and efforts. Offers automated services such as ACH, Direct Deposit, and Allotment to assure recurring payments. Qualifications EDUCATION and/or EXPERIENCE: High School Diploma or general education degree (GED). Minimum 1 year collection experience in a collection environment, preferably a credit union or similar financial institution. Salary Range: $24.46/hr - $36.69/hr Service Excellence Standards When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions. This position is eligible for a shift differential. Essential Functions * Comply with Company policy and procedure * Comply with federal and state regulations * Develop use of Signature, collection system, and Nautilus * Develop use of phone software systems * Identify and resolve Branch office collection issues * Prepare loan modification and repayment plans * Recommend accounts to repossession * Recommend accounts for charge-off * Prepare and analyze departmental reports * Meet departmental service standards * Coordinate collection efforts with offices * Review documentation for data integrity * Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages * Analyze delinquent account records * Update records of past due accounts * Attempt to obtain quality right party contact with borrower and co-borrower * Attempt to obtain voluntary payment of debt * Confirm location of vehicle and condition * Advise on related laws, regulations, policies, and procedures * Negotiate appropriate payment agreements * Monitor payment progress effectively * Maximize methods of skip tracing * Identify and refer accounts requiring legal action * Ensure timely collections efforts * Assist borrowers with forced place insurance * Mitigate losses to the Company * Coordinate efforts with commercial collections (Loss Mitigation Department) * Coordinate with acquisition coordinator to repossess titled asset * Coordinate with recovery department for judgments as needed * Coordinate with impound, law enforcement, and insurance companies as needed * Coordinate with Bankruptcy Specialist * Coordinate collections with Branch Offices * Make appropriate credit judgment decisions * Pacify non-cooperative customers * Recommend improvements to procedures * Recommend fee-generating alternatives * Recommend service / delivery enhancements * Analyze / investigate to resolve questionable payments or charges * Attempt to out-perform delinquency expectations * Minimize departmental non-payroll costs * Manage personal workload/workflow * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * High school diploma or equivalent * 3-5 years of customer service / administrative experience Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $21.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish. What you'll do: * Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. * Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. * Counsels borrowers on their options through education of alternative solutions. * Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. * Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. * Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures. * May function as the single point of contact for a borrower. * May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. * Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. * Assist with loan servicing website payments, denied access, password resets. * Respond to escrow, loss draft and closing document inquiries. * Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. * Perform other duties as assigned. What you'll need: * High school diploma or equivalent work experience. * Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. * Experience in the Banking, Mortgage/Loan Servicing industries preferred. * Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. * Knowledge of relevant and industry-specific computer software packages. * Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. * Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). * Ability to understand basic collection issues and to collaborate and explore alternative solutions. * Ability to apply state, federal and company requirements and make proper decisions. * Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Come join our amazing team and work a hybrid schedule! The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The target pay for this position is $21.50 per hour plus a monthly incentive bonus. An additional $1.50 per hour can be added if you are fully bilingual English/Spanish. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities. What you'll need: High school diploma or equivalent work experience Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience Experience in the Banking, Mortgage/Loan Servicing industries preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. ******************************* #LI-AE1

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $21.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish. What you'll do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. Knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). Ability to understand basic collection issues and to collaborate and explore alternative solutions. Ability to apply state, federal and company requirements and make proper decisions. Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LAFCU's Collector I , under general supervision, collects delinquent accounts as assigned in a timely and effective manner. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This position is a full-time, non-exempt position and reports to the Collections Manager in the Special Services/Risk Management Department . Essential Functions & Responsibilities: Collect delinquent accounts assigned by the Department Manager in a timely and effective manner in Temenos collection queues Document all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Perform all functions/duties of Collector in a timely and professional manner, ask a manager for assistance when needed, and cross-train in other areas, as requested. Be knowledgeable about all loan, share, auto purchase, insurance and other services offered by the Credit Union and its subsidiary, City of Los Angeles Insurance Services (C.O.L.A.), and to market these services effectively to the members. Reconcile assigned general ledger accounts on a monthly basis. Be knowledgeable about procedures of filing small claims cases with the court and be a liaison with legal counsel on accounts approved by management for legal action. Be knowledgeable about the procedures of recommending repossession of vehicles and when to initiate foreclosure proceedings on delinquent real estate loans. Be direct liason on accounts within your repossession queues and the repo agency. Skip tracing and vehicle recovery skills a must. Appear occasionally in court for legal cases and bankruptcy 341 hearings Ensure account maintenance is computed on BK-13 accounts after receiving the BK-13 plan from the court. Flag and process accounts in the system when receiving notification of Chapter 7 BK filing Work on and review all negative share and checking accounts in a timely manner. Review and follow up on loan extensions and workout loan negotiations. Review and obtain all paperwork on Workout Loans before it is submitted to the Consumer Loan Department Correct Payroll problems (i.e., payroll not set up properly, incorrect payroll amount coming in, etc.) Review and make any corrections on members' account, when needed, by working with Loan Servicing department. (Bullseye/Credit Correction) Make sure the automated transfer and payroll errors are corrected when researching reason for delinquency. Communicate with our attorney's office in regard to accounts and strategies to maximize recovery Redeem vehicles from impound, if needed. Approve accounts for ATM cards access and Visa access under special circumstances. Take requests for “Extensions”/” Skip-A-Payments” and process “Data Change,” when and if “Skip-A-Payment” is approved. Take requests for “Check by Phone,” process the checks and write up “Loan Payment Ticket.” Process modifications on Real Estate loans. Recommend charge offs towards month-end. Contributes to a positive work environment and LAFCU's image by maintaining. Process member request for “Pay by Phone. Courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employees' satisfaction. Qualification & Opportunities High School diploma or equivalent is required. Ability to operate standard business machines such as computer, printer, fax, copier and telephone devices. Accurate and efficient use of 10 key adding machines and PC. Types 35 wpm. Good oral and written communication skills. Thorough knowledge of credit and collection laws. Ability to multitask and adapt to new technologies while maintaining an open mindset. 3 years collector experience in a financial institution; 1 year experience in real estate loan collection preferred. Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write. Excellent oral and written communication skills; good mathematical skills. Ability to work independently while utilizing analytical skills. Sitting 3-4 hours per day. Approximately 1-2 hours per day for the following activities: standing, walking, bending over, kneeling, crouching. Fine dexterity and utilization of computer keyboards for long periods of time. Use of computers, calculator, telephone, typewriter and credit union reports. Requires repetitive use of hands. The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. Salary Collector I The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. The target starting base hourly rate is between $24.44 to $27.14. This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future. The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise. LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

LAFCU's Collector I, under general supervision, collects delinquent accounts as assigned in a timely and effective manner. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This position is a full-time, non-exempt position and reports to the Collections Manager in the Special Services/Risk Management Department. Essential Functions & Responsibilities: Collect delinquent accounts assigned by the Department Manager in a timely and effective manner in Temenos collection queues Document all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Perform all functions/duties of Collector in a timely and professional manner, ask a manager for assistance when needed, and cross-train in other areas, as requested. Be knowledgeable about all loan, share, auto purchase, insurance and other services offered by the Credit Union and its subsidiary, City of Los Angeles Insurance Services (C.O.L.A.), and to market these services effectively to the members. Reconcile assigned general ledger accounts on a monthly basis. Be knowledgeable about procedures of filing small claims cases with the court and be a liaison with legal counsel on accounts approved by management for legal action. Be knowledgeable about the procedures of recommending repossession of vehicles and when to initiate foreclosure proceedings on delinquent real estate loans. Be direct liason on accounts within your repossession queues and the repo agency. Skip tracing and vehicle recovery skills a must. Appear occasionally in court for legal cases and bankruptcy 341 hearings Ensure account maintenance is computed on BK-13 accounts after receiving the BK-13 plan from the court. Flag and process accounts in the system when receiving notification of Chapter 7 BK filing Work on and review all negative share and checking accounts in a timely manner. Review and follow up on loan extensions and workout loan negotiations. Review and obtain all paperwork on Workout Loans before it is submitted to the Consumer Loan Department Correct Payroll problems (i.e., payroll not set up properly, incorrect payroll amount coming in, etc.) Review and make any corrections on members' account, when needed, by working with Loan Servicing department. (Bullseye/Credit Correction) Make sure the automated transfer and payroll errors are corrected when researching reason for delinquency. Communicate with our attorney's office in regard to accounts and strategies to maximize recovery Redeem vehicles from impound, if needed. Approve accounts for ATM cards access and Visa access under special circumstances. Take requests for “Extensions”/” Skip-A-Payments” and process “Data Change,” when and if “Skip-A-Payment” is approved. Take requests for “Check by Phone,” process the checks and write up “Loan Payment Ticket.” Process modifications on Real Estate loans. Recommend charge offs towards month-end. Contributes to a positive work environment and LAFCU's image by maintaining. Process member request for “Pay by Phone. Courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employees' satisfaction. Qualification & Opportunities High School diploma or equivalent is required. Ability to operate standard business machines such as computer, printer, fax, copier and telephone devices. Accurate and efficient use of 10 key adding machines and PC. Types 35 wpm. Good oral and written communication skills. Thorough knowledge of credit and collection laws. Ability to multitask and adapt to new technologies while maintaining an open mindset. 3 years collector experience in a financial institution; 1 year experience in real estate loan collection preferred. Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write. Excellent oral and written communication skills; good mathematical skills. Ability to work independently while utilizing analytical skills. Sitting 3-4 hours per day. Approximately 1-2 hours per day for the following activities: standing, walking, bending over, kneeling, crouching. Fine dexterity and utilization of computer keyboards for long periods of time. Use of computers, calculator, telephone, typewriter and credit union reports. Requires repetitive use of hands. The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. Salary Collector I The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. The target starting base hourly rate is between $24.44 to $27.14. This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future. The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise. LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Job DescriptionDescription: Member Care Representative II (Collector II) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $24.00 - $30.36 per hour Job Summary: Member Care Representative II's primary responsibility is to collect payments on past due accounts, research and analyzes historical data on past due accounts and work with outside resources to resolve delinquent accounts and/or locate delinquent account members. Supervisory Responsibilities: None Duties/Responsibilities: Responsible for communicating effectively with credit union members to understand the reason for delinquency, resolve complicated collection issues, and negotiate/establish repayment withing defined guidelines. Educate member on proper payment processes by using resources such as SWBC (online payment portal), Bacon Loan Pay (web), Callipay (check by phone system) and mobile deposits. Responsible for processing debt protection claims and payments as required. Responsible for partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors, and car dealers to minimize outstanding accounts. May handle Collateral Protection Insurance and processes debt collection claims. Responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. Responsible for reviewing records, transactions to resolve misapplied payments; evaluate irregular and regular payments on delinquent accounts and determines how payment will be applied. Responsible for maintaining records to assign, monitor, and track repossessions; process, track, and monitor litigation files with legal counsel. May be responsible for processing and recording Bankruptcy Trustee Checks and balance collections general ledger. May be required to represent Credit Union at Small Claims/Court hearings. Adhere to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy, Elder Abuse, and procedures to complete Currency Transaction Reports, monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Proficient in and understands Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations, Post Judgements, and track Proof of Claims. Understand how to fully process a Notice of Intent to Sell Property and Notice After Sale of Collateral. Strong negotiation, interpersonal and customer service skills. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to use good judgement and critical thinking skills. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum two-three years prior collector experience required. Proficient knowledge of consumer lending. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an Equal Opportunity Employer. Requirements:

Job DescriptionDescription: Member Care Representative I (Collector I) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $22.00 - $27.38 per hour Job Summary: The Member Care Representative I's primary responsibility is collecting payments on past due accounts, researches and analyzes historical data on past due accounts; initiates contact with members by telephone, letter, or email to determine reasons for delinquency and educate them on their available options. Supervisory Responsibilities: None Duties/Responsibilities: Maintains accurate and legible documentation on past due accounts and collection process. Educate members on proper payment processes by using resources such as SWBC (online payment portal) and mobile deposits. May negotiate and establish repayment of past due accounts within defined guidelines, such as workout loans, extensions, and due date changes. May direct members on possible total losses and the claims process, addresses issues including, but not limited to, Collateral Protection Insurance and processing Debt Protection Claims. May be responsible for assigning, monitoring, and tracking repossessions. May be responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. May be responsible for effectively communicating and interacting with insurance agencies. May be responsible for processing daily mail for delinquent, charge-off and recovery payments; evaluates irregular and regular payments on past due accounts and determines how payment will be applied (example: principle, interest, escrow, etc.). May review records and transactions to resolve misapplied payments. May deal with Notices of Stored Vehicles and determines the best method for resolving impound issues. Complies and generates reports as required. Adheres to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy and procedures to complete Currency Transaction Reports, Elder Abuse, and monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Basic understanding of balancing collection general ledgers. Basic understanding of Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations. Solid verbal and written communication skills. Solid interpersonal and customer service skills. Solid organizational skills and attention to detail. Solid time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum three - six months prior teller experience or related collector experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an equal opportunity employer. Requirements:

Collections Specialist - Auto Finance Lobel Financial is hiring a Collections Specialist to join our growing auto finance collections team. This role is ideal for candidates with experience in collections, customer service, call center environments, or loan servicing who thrive in a fast-paced, goal-driven workplace. Join one of the top 20 auto finance companies in the U.S. and enjoy competitive pay, strong benefits, work-life balance, and long-term career growth opportunities. Job Summary The Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals. Key Responsibilities * Make inbound and outbound collection calls regarding delinquent auto loan accounts * Communicate with customers via phone, email, and written correspondence * Secure payments, payment promises, or establish repayment plans * Provide professional and empathetic customer service in a collection's environment * Review, process, and document account adjustments and updates * Resolve payment discrepancies, disputes, and short payments * Maintain accurate records of all customer interactions and collection activity * Follow all state and federal debt collection laws (FDCPA) and company policies * Manage an assigned portfolio of customer accounts * Meet or exceed individual and team collections performance metrics * Escalate accounts to supervisors or management when appropriate * Perform additional duties as assigned Qualifications & Skills * High school diploma or equivalent * Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate * Strong verbal and written communication skills * Excellent time management and multitasking abilities * Strong attention to detail and documentation accuracy * Ability to negotiate and problem-solve effectively * Computer proficiency, including Microsoft Office and account management systems * Ability to work in a fast-paced, metric-driven collections department * Ability to listen, speak, and enter data simultaneously * Bilingual English/Spanish preferred (may be required based on business needs) Pay & Benefits * Competitive hourly pay: $21 - $25/hour * 401(k) with company match * Medical, dental, and vision insurance * Optional life insurance * Paid holidays * Paid vacation and sick time * Opportunities for internal promotion and career advancement About Lobel Financial Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities. Lobel Financial is an Equal Opportunity Employer.

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: * American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 * Top Workplaces USA national award in 2022, 2023, 2024 and 2025 * Newsweek's America's Best Banks 2023 and 2024 * Newsweek's America's Greatest Workplaces 2024 and 2025 * Forbes America's Best Banks 2024 and 2025 * Forbes Best-in-State Banks 2020, 2021 and 2025 * TIME's America's Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose: This position will be responsible for performing various functions related to the collection and loan servicing process. This position maintains the bank's interest for delinquency and losses through effective early stage collection and loss mitigation strategies. Job Duties: * Responsible for making outbound phone calls on delinquent accounts to establish payment arrangements with customers. * Responsible for fielding incoming calls regarding past due loans. * Conduct collection activities for various areas within the organization as assigned; such as consumer loans, direct or indirect portfolios, loss recovery, etc. * Identify, evaluate, and resolve reasons for delinquency to reduce loss to the organization. * Establish excellent rapport with customers. * Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help. * Utilize skip tracing to establish early direct contact with borrowers. * Organize and document returned mail that is received by the department. * Assist and interact professionally with internal associates in a variety of departments. * Comply with applicable internal policies and procedures as well as all regulatory requirements. * Utilize Peoples Bank collection software to keep detailed notes of customer interactions. * Will perform special project as assigned. Education, Job Skills and Qualifications: * Associates degree; one to two years banking and/or customer service experience; or equivalent combination of education and experience. * Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel). * Excellent communication, listening, problem solving, and negotiation skills. * Capability to perform independently and manage time efficiently. * Positive and professional attitude. * Outstanding customer service skills and best practices. * Proven team player. Basic Qualifications: * Associate's degree; one to two years banking and/or customer service experience or equivalent combination of education and experience. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact *********************** to ask for an accommodation, alternative application process or other inquires.

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 Top Workplaces USA national award in 2022, 2023, 2024 and 2025 Newsweek's America's Best Banks 2023 and 2024 Newsweek's America's Greatest Workplaces 2024 and 2025 Forbes America's Best Banks 2024 and 2025 Forbes Best-in-State Banks 2020, 2021 and 2025 TIME's America's Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose: This position will be responsible for performing various functions related to the collection and loan servicing process. This position maintains the bank's interest for delinquency and losses through effective early stage collection and loss mitigation strategies. Job Duties: Responsible for making outbound phone calls on delinquent accounts to establish payment arrangements with customers. Responsible for fielding incoming calls regarding past due loans. Conduct collection activities for various areas within the organization as assigned; such as consumer loans, direct or indirect portfolios, loss recovery, etc. Identify, evaluate, and resolve reasons for delinquency to reduce loss to the organization. Establish excellent rapport with customers. Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help. Utilize skip tracing to establish early direct contact with borrowers. Organize and document returned mail that is received by the department. Assist and interact professionally with internal associates in a variety of departments. Comply with applicable internal policies and procedures as well as all regulatory requirements. Utilize Peoples Bank collection software to keep detailed notes of customer interactions. Will perform special project as assigned. Education, Job Skills and Qualifications: Associates degree; one to two years banking and/or customer service experience; or equivalent combination of education and experience. Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel). Excellent communication, listening, problem solving, and negotiation skills. Capability to perform independently and manage time efficiently. Positive and professional attitude. Outstanding customer service skills and best practices. Proven team player. Basic Qualifications: Associate's degree; one to two years banking and/or customer service experience or equivalent combination of education and experience. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact *********************** to ask for an accommodation, alternative application process or other inquires.