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Allied Solutions jobs in Carmel, IN - 33 jobs

  • Customer Service Supervisor

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    This role requires overseeing day-to-day call center operations, delivering effective coaching to the agents on a variety of call center KPIs, ensuring compliance, and optimizing service delivery. This individual must provide leadership and support to the Customer Solutions team through clear communication, that allows for long-term success of the call center and their agents. This role supervises a team of up to 12 employees and is responsible for a full range of personnel management tasks, including interviewing, coaching, performance evaluations, career development, disciplinary actions, and terminations. Additional responsibilities include handling account escalations, facilitating training, leading team meetings, holding frequent one-on-one check-ins, and ensuring the call center effectively supports both lenders and their borrowers. The role also involves cross-departmental collaboration to ensure procedures and protocols are functioning effectively for all stakeholders. Regularly report departmental updates to management and maintain a positive work environment through strong employee relations.Job Duties and Responsibilities: Employee Development & Engagement - 70% Provide Regular Coaching and Feedback Conduct one-on-one coaching sessions to reinforce strengths and identify areas for improvement. Deliver constructive feedback based on performance metrics and customer interactions. Balance ensuring agent performance meets client expectations and satisfaction through cross departmental collaboration. Develop Individual Performance Plans Create personalized development plans to support employee growth and career advancement. Set clear goals and track progress with regular performance check-ins. Balance short term and long-term career growth. Foster a Positive Work Environment Promote teamwork, engagement, and open communication. Encourage peer recognition and celebrate achievements regularly. Lead Team Meetings and Engagement Activities Host engaging, informative team meetings that align with business goals. Plan team-building activities and morale-boosting activities. Identify and Create a Pipeline of High Performing Agents Recognize top talent and support their professional development through mentorship and advancement opportunities. Conduct Performance Reviews Provide clear and honest evaluations that provide balanced insights into employee strengths and opportunities. Collaborate with HR to ensure fair, objective, and actionable reviews. Manage Recognition and Reward Programs Ensure employees feel valued and appreciated for their contributions. Support and utilize the True Blue Award program and other department incentives. Knowledge and Quality - 20% Insurance Industry Expertise Display understanding of auto and real estate insurance policies, processes, and regulations. Educating Agents on Preventing Escalations Implement best practices for managing customer expectations and resolving escalations. Compliance and Regulatory Knowledge Maintain familiarity with insurance compliance standards (ie: flood, Fannie Mae). Reporting and Data Analysis Demonstrate ability to interpret agent level quality performance and create actionable coaching plans. Ability to Access and Utilize Knowledge Tools and Resources Remain up to date on current procedures. Continually train agents on utilizing internal knowledge resources Frequently review and provide recommendations to improve overall processes and procedures. Cross Department Collaboration Coordinate with other leadership teams to address loan-level issues that require multiple teams to resolve (CPI Claims, Lender Task Admin, Escrow Payment Processing, QA, and Client Experience). Collaborate with other teams when client or loan-level escalations occur (QA, Legal and Compliance, and Client Experience). Quality Assurance (QA) Standards Demonstrate familiarity with monitoring tools, QA scorecards, and call evaluation methods. Utilize quality management programs to track coaching plans and outcomes. Personnel Management - 10% Review and approve associate timecards at least bi-weekly, monitoring for accurate clock-ins and clock-outs, PTO balances, and adherence to company attendance policies. Review associate phone adherence on a weekly basis, monitoring for consistent sign outs and adherence to department phone sign-out policies. Accurately complete associate attendance trackers in a timely manner. Review agent attendance trends to ensure the right benefits and protected leave options are being offered. Partner with HRBPs to ensure company attendance policies are being met, including providing and following FMLA and ADA accommodations, following progressive discipline policies, and finding solutions to prevent associate turnover. Qualifications (Education, Experience, Certifications & KSA): High school diploma or GED. 3-4 years of work-related experience required. Call center or equivalent customer service experience required. No leadership experience required, though some leadership experience is preferred. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-AB2 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $37k-46k yearly est. Auto-Apply 5d ago
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  • Client Specialist

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    This position will serve as the assigned individual responsible for the service delivery and proactive monitoring of ancillary loan related product performance and client program administration. The individual will oversee daily monitoring of product usage, compliance alignment, issue identification, and performance. This position requires strong professionalism, attention to detail, the ability to collaborate across teams, and proven client management skills. This role ensures accurate program administration, proactive communication, and timely issue resolution, enhancing client satisfaction and operational excellence.Job Duties and Responsibilities: Program Management and Client Performance - 25% Monitor product and service usage to help ensure they are being administered correctly and in line with compliance requirements. Flag potential issues and coordinate cross-functionally to ensure timely resolution. Review remittance reporting/process monthly/quarterly to confirm timely and accurate remittance of premium and credits. Review, monitor and make informed data driven decisions to provide proactive services and meet client goals and ahead to Key Performance Indicators (KPI). Stay informed about technology system changes, enhancements, and known issues that impact day-to-day operations. Understand how clients use integrated systems such as LOS, APIs, Core platforms, online portals and eSignature tools. Use this to help troubleshoot common issues. Must be well versed and experienced in the technical aspects of our ancillary loan related product program monitoring and performance. May be requested to monitor the first 90 days of Production for Accounts as they exit Client Onboarding and move to Production. Proactively handle opportunity areas associated with a newly on boarded client. Performance Opportunity Management - 25% Possess thorough knowledge of account programs and parameters, including processes, procedures, pricing, and coverages. Understand the operational aspects of account programs to ensure accurate servicing, address client inquiries, and support internal coordination effectively. Conduct reviews of reporting and other available information that may identify training needs, opportunities to create efficiencies or provide proactive service, and communicate findings to internal partners when needed. Will serve as the Subject Matter Expert (SME) of contact for accounts in the identification, escalation, monitoring, and resolution of ancillary loan related products and technology issues Client Escalation tasks could include actively participating and supporting CLEAR, Submits CLEAR tickets for any client escalation and concerns, participating in client discussions requiring program or product expertise in client calls for remediation plans, and adding any action plans to the blueprint for monitoring and follow-through. Must navigate efficiently and effectively areas of performance gaps that negatively impact the Client and Consumer associated with our product and services. Must be knowledgeable in the contract terms and obligations, including Service Level Agreements with the Client, and ensure areas of deficiency are properly identified, escalated, and resolved. Will be responsible for the creation, authoring, presenting and monitoring of Client Experience Action Plans and assist with Remediation Plans where areas of opportunity are identified and results are being monitored to ensure adherence and correction. Ensure the escalation and communication of opportunity gaps to internal team members that are responsible for the Client. Will proactively escalate to management those issues that are not meeting the SLAs for resolution and correction to ensure organizational escalation and attention where warranted. Client Retention Activities - Execute Client Meetings and Service Touchpoints - 50% Execute post-training follow-up as part of ongoing client engagement in partnership with the Account Executives. Work alongside internal partners when preparing for business meetings with target/focus clients. Attend meetings, work through agendas, develop blueprint materials, update INFOR CRM, and support ongoing client experience meetings, including pulse checks focused on client retention and engagement. Attend Client scheduled meetings and presentations as required. Create and update monthly client scorecards as per service agreements for client delivery. Ensure accurate administration and compliance of products and services while identifying potential training needs for process improvement. Conduct monthly field alignment meetings, presenting data for current clients and providing an overview of new clients before their launch. Qualifications (Education, Experience, Certifications & KSA): Bachelor's degree and 2-3 years of related experience or High School Diploma and 6-7 years of related experience required. Position requires a minimum commitment to 12 months in the role before posting within Allied Solutions and outside the department can be considered. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-Onsite #LI-AB2 We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $36k-48k yearly est. Auto-Apply 8d ago
  • VP, Finance Operations & Controller

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The VP, Finance Operations is responsible for building, scaling, and optimizing the day-to-day financial operations of the organization. This role ensures accuracy, efficiency, compliance, and strong internal controls across accounting, billing, payments, reporting, and financial systems, while partnering closely with Finance leadership and cross-functional teams to support growth and strategic objectives. This role is critical to ensuring the financial backbone of the company is strong, scalable, and reliable - enabling leadership to make confident decisions and supporting sustainable growth. The position reports directly to the Chief Financial Officer.Job Duties and Responsibilities: Financial Operations and Execution Lead and oversee core finance operations, including accounting, billing, collections, accounts payable, payroll, field commissions, and revenue operations. Ensure timely and accurate month-end, quarter-end, and year-end close processes. Maintain strong internal controls and ensure compliance with GAAP and regulatory requirements. Own operational financial reporting and dashboards to provide insight into performance and trends. Process Improvement & Scalability Design, implement, and continuously improve finance processes to support scalability and efficiency. Identify opportunities to automate workflows, reduce manual effort, and improve data quality and service delivery. Lead finance systems strategy, including ERP and other financial tools, partnering closely with IT on implementations and upgrades. Leadership & Team Development Build, lead, and mentor a high-performing finance operations team. Establish clear goals, accountability, and performance metrics for the team. Foster a culture of operational excellence, continuous improvement, and collaboration. Cross-Functional Partnership Partner with other division leaders across the organization to support business initiatives and resolve operational issues. Support audits and interactions with external partners, banks, and auditors. Act as a trusted advisor to leadership on operational finance matters. Risk Management & Controls Monitor financial risks and ensure appropriate policies and procedures are in place. Oversee documentation of processes, controls, and financial policies. Proactively identify and address control gaps or operational inefficiencies. Qualifications (Education, Experience, Certifications & KSA): Required Bachelor's degree in accounting, finance, or related field. 10+ years of progressive experience in accounting, finance, or finance operations. Proven experience leading finance operations in a growing or complex organization. Strong knowledge of accounting principles, financial controls, and operational finance best practices. Experience with ERP (preferably Oracle) and financial systems implementation or optimization. Excellent leadership, communication, and stakeholder management skills. Preferred CPA, CMA, or MBA. Experience in high-growth, multi-entity environments. SOX or public company experience. Strong background in process automation and finance transformation. Key Competencies Strong level of engagement, enthusiasm, and general optimism. Operational excellence and attention to detail. Strategic thinking with a hands-on mindset. Sense of urgency and customer service oriented. Strong ownership and accountability. Strong communication skills - both written and verbal. ERP proficiency and strong systems aptitude. Team building, coaching, delegating, and empowering. Change management and scalability focus. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $103k-134k yearly est. Auto-Apply 16d ago
  • Scrum Master

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Scrum Master facilitates and champions the Agile software development process by coaching and mentoring development teams, identifying and eliminating impediments, and promoting the use of Agile principles. The Scrum Master ensures smooth operation of Agile processes and activities and is responsible for leading applicable ceremonies.Job Duties and Responsibilities: Team Support (70%) Organize and facilitate Agile activities and ceremonies Effectively manage user story estimation and forecasting Coach team on established standards to minimize operational and reputational risk Proactively identify and resolve impediments to team progress Utilize team feedback and metrics to identify areas of opportunity and work with team to continuously improve Coach the team to improve collaboration and self-management, promoting healthy interactions both within the team and stakeholders Support the team using Agile planning and development tools (e.g. JIRA) Stakeholder Communication and Partnership (20%) Ensure all meetings are positive, productive, stay on topic and are kept within the timebox Collaborate closely with product owner to manage the backlog Champion and facilitate adoption of Agile principles Communicate with leaders to ensure transparency into delivery progress, challenges, and risks Represent the team at broader planning and coordination sessions Teamwork and Learning (10%) Experiment with new practices and frameworks to improve team outcomes Actively participate in learning opportunities such as communities of practice or conferences to improve skills and better support the team Contribute to the advancement and improvement of Agile practices within the organization Other duties as assigned Qualifications (Education, Experience, Certifications & KSA): Bachelor's degree, or equivalent combination of education and experience, required. 3 - 5 years of Agile experience 3+ years of Scrum Master experience Agile Certification #LI-ID1 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $84k-106k yearly est. Auto-Apply 60d ago
  • Automotive Master Technician

    Alfa 4.5company rating

    Indianapolis, IN job

    The Ed Napleton Automotive Group is looking for our next Automotive Master Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Italian Imports (Fiat, Alfa Romeo, Maserati) the Master Technician is responsible for vehicle repair and maintenance as assigned in accordance with dealer and factory standards. This position will build Customer loyalty by developing trust and ensuring confidence in Napleton through effective vehicle diagnosis and repair. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Pay range of $75,000-$130,000 Top flat rate hours on customer and internal work Fair work distribution Seniority- recognized Organized special tools for higher production efficiency. Options for multiple lifts Flexible work shifts available Weekend options Tool reimbursement/Tool Allowances Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Discounts on products, services, and vehicles Family Owned and Operated - 90+ years in business Job Responsibilities: Diagnose and repair to specifications - brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems. Adequate explain technical diagnosis and needed repairs to non-mechanical individuals which may include employees and customers as required. Continuously update technical skills and techniques in formal training sessions to stay abreast with rapidly changing automotive technology. Keep store management aware of mechanical repair problems as they occur. Maintains an organized and neat service bay Job Requirements: Minimum of 3 years' experience as a Master Technician required. Different Manufacturer experience is welcome ASE certifications are a plus Ideal candidate will be a self-starter who is process-driven Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws Automotive Master Technician, Certified Technician, ASE Master Technician, Stellantis Master Certified, Level 3 Technician, A Technician,
    $75k-130k yearly Auto-Apply 28d ago
  • Client Experience Coordinator

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Client Experience Coordinator will operate with a high sense of urgency and will deliver the results in client management. This individual will make an immediate contribution by drawing upon previous client servicing experience. Working closely with other internal business units, the Client Experience Coordinator will be responsible for ensuring the client's needs and expectations are being met by the organization. About 80-90% of this job entails data entry, with the remaining 10-20% being problem solving and critical thinking, which may include process improvements.Job Duties and Responsibilities: Client Servicing (70%) Serve as the primary point of contact for clients; maintain consistent contact to maximize client service and satisfaction to improve overall client experience; handling incoming calls at a professional level. Manage and escalate any client impacts to field and internal loan servicing teams Coach clients in best practices and product specific nuances; instruct clients on how to utilize company sites to provide additional support. Effectively and professionally present information to clients and internal staff; occasionally participate in service calls to review new or ongoing service expectations Maintain client specific business rules; ensure internal business units are informed of changes Ownership of communication to prevent escalations; high level of soft skills. Data Analysis and Operation Processing (15%) Analyze loan level indicators for overall awareness and issue prevention; provide strategic guidance to optimize product performance and improve overall client experience Process and resolve client and field requests according to compliance, report and insurance processing, loan status updates, and verification events Obtain and interpret data to create and present the client story with a basic knowledge of billings processes, cycle reports and lender file processing. Review and analyze reporting for client portfolio; work directly with management to implement process changes Maintain quality standards at a high level to reduce premium loss along with processing quick issue requests that coincide with state requirements. Ability to navigate and decipher information provided in Process Definition, Lender Maintenance, and Reports on Demand. Mentor fellow co-workers upon management request. Assist with assigned projects as needed. Ability to multi-task while navigating within the environments of multiple systems Issue Resolution (15%) Ensure resolution of significant issues through coordination and collaboration with cross-functional teams Provide corrective action to resolve loan or set up discrepancies; prepare and distribute communication to client and stakeholders Ability to research issues quickly and thoroughly to develop clear messaging based on data and facts; ability to present information effectively to client and internal teams Mature critical thinking and analysis capabilities; able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgement, experience, and common sense Capture the voice of the client; qualitative and quantitative Collaborate with internal business units to alleviate the recurrence of identified issues within the scope of the position. Qualifications (Education, Experience, Certifications & KSA): 1-2 years of relevant experience preferred. High School Diploma or GED required: Associate's Degree, or Vocational or Technical School Degree preferred Strong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple clients and internal teams Be resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs Ability to work independently and take ownership of client relationships, perform successfully under minimal supervision Effective organizational abilities are required, including the ability to prioritize tasks based on importance Be adaptable to change and can work both independently and as part of a team Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-AB2 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $33k-43k yearly est. Auto-Apply 10d ago
  • Automotive Sales Consultant

    Alfa 4.5company rating

    Indianapolis, IN job

    The Ed Napleton Automotive Group is looking for our Sales Consultant This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Italian Imports, the Sales Consultant is an exciting, fast-paced opportunity with incredible growth potential. Our sales associates are the face of the dealership and help to ensure the positive customer experience we are known for. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Potential pay range of $50,000-$100,000 per year. This includes incentive-based pay, so your skills and efforts drive your income. Family Owned and Operated - 90+ years in business! Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Fantastic Growth Opportunities Job Responsibilities: Assisting customers who enter the dealership, answering their questions and helping them select a vehicle that is right for their needs Provide timely follow up and maintain strong relationships with customers Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customer's vehicle needs by asking questions and listening Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Job Requirements: 2+ years of Sales or Customer Service Experience Minimum high school diploma or GED equivalent required Excellent customer service, organizational and negotiation skills Self-motivated, goal orientated and enthusiastic presence in a team environment Prior proven customer-service or retail sales experience Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws Sales Consultant, Automotive Sales, Cellular Sales,
    $50k-100k yearly Auto-Apply 1d ago
  • Escrow Payment Product Coordinator

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Escrow Payment Product Coordinator is responsible for analyzing our new client's payee code file and converting the file into our standard template before requesting it be loaded into the insurance tracking systems. Once loaded, the Escrow Payment Product Coordinators are responsible for mapping the client payee codes to an Allied certified payee code. The coordinators are also responsible for maintaining the upkeep of payee codes as new ones are created or deleted by the client. Furthermore, the Escrow Payment Product Coordinator is responsible for analyzing the client's loan and escrow payment data to ensure the data in their loan file matches the data pulled into the insurance tracking systems to ensure the client has a smooth transition to the Direct Pay Escrow Services Team. *Job Duties and Responsibilities: Escrow Remittance Email Box (35%): Understanding the process of W-9 request and certifications of remittance addresses to get payee codes certified. Understanding of Parent/Sub parent companies within our insurance tracking database Borrower Insurance Company table to ensure payee code set up is correct. Understand company and agency payee codes functionality within our insurance tracking system database. Accurately apply knowledge of Lender Integrations for QA Tool Troubleshoot for payee code errors. Accurately apply knowledge of the QA Tool's and DatStore's various reports that will assist in the escrow syncing process for go live. Payee Code Maintenance (30%): Own our new client's payee codes that are currently in implementation, including but not limited to, reconfiguring their payee code file to import into our script template, submitting help desk tickets to have them loaded into insurance tracking systems, mapping them individually to Allied's certified payee code list, and submitting the finalized mapped list over to accounting for their certification approval process. Own working with our system programmers to update the client's payee codes into the insurance tracking systems due to the client going through a Data Processor Conversion. Responsible for completing weekly/monthly maintenance of client's payee code files sent via FTP or Email. Oversee maintenance of remittance addresses with IDS for Company and Agency. Troubleshoot insurance tracking systems when users cannot locate payee code for entry. Works with the Escrow Administrator, Allied Accounting, and Client to remap payee code to the correct certified remittance address or has the client create a new payee code and makes the necessary changes to Allied's insurance tracking systems in order for the payment to be made to the insurance carrier in a timely manner. Communicates proactively with the client to resolve any payee code related questions or issues. Answer questions, corrects errors, and resolves discrepancies with little to no supervision. Effectively and professionally present payee code information in one-on-one situations and small group situations to customers, clients, and other employees. Escrow Synching (25%): Responsible for overseeing and maintaining the required updates outlined in the implementation direct pay checklist. Responsible for analyzing the client's loan file to ensure data landed in Allied's insurance tracking database successfully. Responsible for completing the escrow syncing process to ensure the client has a smooth transition over to our escrow direct pay servicing teams. Responsible for creating escrow premium due bill test cases for the escrow accounting team to ensure they can successfully cut checks on our go live date. *Qualifications (Education, Experience, Certifications & KSA): High School Diploma required. Bachelor's Degree in a related field preferred. 1-2 years' experience in Escrow Payment is required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-AB2 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $50k-67k yearly est. Auto-Apply 60d+ ago
  • Accountant

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    Member of the corporate finance team responsible for recording financial transactions of the company to facilitate payment activity and to support the accuracy and completeness of the organization's financial records.Job Duties and Responsibilities: Record Transactions, Reconcile Accounts, and Prepare Analysis : Follow established policies and procedures to accurately maintain the organization's financial records. Initiate cash transactions to facilitate payment activity. Prepare and post journal entries in accordance with accounting guidance to accurately record financial transactions. Reconcile and review account reconciliations to support the accuracy and completeness of general ledger balances. Prepare spreadsheets and other financial reports by collecting and analyzing accounting information. Decision Support and Process Improvement : Evaluate existing accounting policies and procedures and recommend changes for greater efficiency and service delivery. Other Duties as Assigned: Participate in other department projects as appropriate. Qualifications (Education, Experience, Certifications & KSA): Requirements: Bachelor's degree in business, preferably accounting. 3-4 years of relevant work experience required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-JS1 #LI-ONSITE We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $42k-54k yearly est. Auto-Apply 42d ago
  • Director, Remarketing

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    This position provides leadership and oversight of management for remarketing operations. Participates in the formulation and execution of the division's recovery strategy and vision. Establish, monitor and work with team(s) to continuously improve on all aspects of liquidation processes. Directs the daily production activities of team members to deliver accurate, timely, compliant and financially beneficial recovery results.Job Duties and Responsibilities: Provides oversight of remarketing operations (50%): Responsible for the development, direction and execution of operational standards and benchmarks for asset liquidation to ensure optimization of financial and service results. Develop and implement comprehensive asset management strategies to maximize the value and performance of the company's assets and customers asset performance. Title management and transportation oversight. Establishes the strategy and direction for liquidation philosophy. Develop Relationships and new vendor partnerships to increase overall volume and performance. Establishes and supports liquidation and statistical reporting systems to ensure attainment of financial and service goals. Ensures the Recovery Department meets or exceeds annual goals, benchmarks and service standards. Provides financial oversight with remarketing and auction partners to include contracts, performance and revenue collection. Oversee the financial analysis and valuation of current and potential assets, including forecasting revenue streams and evaluating risk factors. Negotiate and manage contracts with auction, and third-party remarketing partners. Coordinate with the acquisitions team to identify and assess opportunities for portfolio growth through new investments or divestitures. Lead the asset management team, setting performance goals, providing training, and fostering professional development. Establish and maintain relationships with key stakeholders, including investors, tenants, and service providers, to ensure alignment with business objectives. Monitor market trends and regulatory changes that could impact the portfolio, adjusting management strategies, as necessary. Implement sustainability initiatives and practices within the asset portfolio to enhance environmental performance and compliance. Executive communication and presentation on current and future growth plans. IT system design oversight to ensure build matches workflow items. Client management to include sales and operation support, design of reporting and communication to the client. Provides leadership to management staff (30%): Develops and maintains an effective organization, which includes staffing, motivating, training, counseling, work directing and managing performance of individuals and teams through regular and consistent feedback. Makes compensation decisions based on performance results. Communicates effectively and consistently to ensure all Allied Solutions and Lender expectations are met. Partners with employees to identify and monitor professional growth opportunities as part of their development plan to prepare employees for future opportunities. Manages employee relationships, creating a professional atmosphere of teamwork and open communication with employees. Manages change by creating an environment that promotes the generation of creative ideas and solutions. Develops a clear understanding of the organization's vision, goals, policies and strategies related to recovery services. Remarketing strategy, analytics, and vendor management (20%): Provides meaningful input to the monthly, quarterly, annual, and long-term mission and development of the vision for the Business Unit. Allocation direction of remarketing opportunities to vendor partners. Participates actively as a Subject Matter Expert in account service requirements for key Sales and account presentations where Recovery or Remarketing expertise is required. Serves as needed in an advisory capacity to address specific account solutions, product alterations and changes, account profitability recommendations. Serves as Sr. Leader for remarketing technology, vendor integrations and client portal enhancements for all repossession related products. Qualifications (Education, Experience, Certifications & KSA): High School Diploma or GED required 11 - 13 years related experience 7 - 9 years leadership experience The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-SJ1 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $75k-99k yearly est. Auto-Apply 4d ago
  • Senior AI Architect

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Senior AI Architect is a senior-level strategic and technical leader responsible for shaping the enterprise-wide AI architecture vision and driving the design of scalable, ethical, and high-impact AI solutions. This role partners closely with the AI engineering team, product stakeholders, and the Office of Architecture to review requests, evaluate proof-of-concepts (POCs), establish architectural standards, and guide AI governance efforts. The Senior AI Architect ensures AI technologies are integrated into the broader enterprise ecosystem securely, responsibly, and effectively.Job Duties and Responsibilities: AI Solution Architecture & Leadership - 40% Architect end-to-end AI/ML systems including data pipelines, feature stores, training infrastructure, and inference services. Lead architectural planning for advanced use cases such as NLP, generative AI, or predictive analytics. Define best practices for AI software design, performance optimization, and deployment across cloud and on-prem environments. Set architectural direction for integrating AI with enterprise systems (e.g., APIs, message queues, core platforms). Collaborate with DevOps and MLOps teams to standardize CI/CD practices for AI models. Design Reviews, Governance & Quality - 25% Conduct technical reviews of proof of concepts, architecture diagrams, and production implementations. Evaluate AI solutions for ethical risks, regulatory compliance (e.g., GDPR, CCPA), and responsible usage. Define and enforce architectural standards for AI governance, including data retention, auditability, and explainability. Lead AI-specific architecture review boards or participate in cross-domain design councils. Identify and resolve architectural risks and technical debt in AI initiatives. Strategic Collaboration & Influence - 15% Partner with security, data, and cloud architects to align AI work with enterprise architecture. Translate business needs into scalable AI architecture blueprints. Act as an AI advisor to product teams, executives, and stakeholders. Guide prioritization of AI use cases based on feasibility, value, and strategic fit. Evangelize AI architecture principles and value propositions across business units. Innovation, Research & Continuous Learning - 10% Stay current on emerging trends (e.g., LLMs, vector databases, RAG architecture, federated learning). Evaluate new tools and frameworks for internal adoption and experimentation. Lead or sponsor innovation labs or structured pilot projects. Promote a culture of experimentation, reuse, and continuous learning within the AI team. Share technical insights and best practices through workshops, presentations, or internal documentation. Vendor & Tool Evaluation - 10% Evaluate third-party AI platforms, APIs, and infrastructure components for enterprise use. Compare costs, capabilities, and security profiles of vendor solutions. Ensure external technologies integrate cleanly with enterprise data, security, and development ecosystems. Provide architectural due diligence for AI vendor contracts and pilots. Partner with procurement or vendor management teams on technical assessments. Qualifications (Education, Experience, Certifications & KSA): Bachelor's degree in Computer Science, Artificial Intelligence, Data Engineering, or a related technical discipline required. Master's degree preferred. 10+ years of software engineering or architecture experience, with at least 5 years in AI/ML architecture and solution leadership. Deep knowledge of AI/ML system design, including data pipelines, model lifecycle management, MLOps, and cloud-native deployments. Strong expertise with platforms such as Azure Machine Learning, AWS SageMaker, Google Vertex AI, Databricks, and OpenAI APIs. Demonstrated experience leading cross-functional teams and influencing enterprise-wide architecture decisions. Prior experience contributing to AI governance frameworks or responsible AI initiatives. Familiarity with enterprise security, data privacy laws, and risk management practices related to AI. Practical experience with LLM deployment, vector databases, RAG architecture, or similar emerging AI capabilities. Enterprise architecture certification (e.g., TOGAF, Zachman) is a plus. Strong organizational skills and attention to detail. Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or similar credentials are preferred but not required. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $104k-127k yearly est. Auto-Apply 12d ago
  • Implementation Manager

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Implementation Manager's role is to oversee and ensure the successful delivery of implementation projects by aligning project teams with business objectives. Implementation Managers are responsible for managing timelines, project teams, and stakeholder communication for multiple small to medium scale, moderately to highly complex implementations. Additionally, the Implementation Manager will work independently with moderate oversight, occasionally seeking guidance from senior team members for complex challenges. The focus of the Implementation Manager is on detailed planning, strict adherence to scope, maintaining schedules, managing risks, and facilitating communication to achieve the desired business outcomes. The Implementation Manager will also provide subject matter expertise to their respective product area, be proficient in technology concepts, and lend guidance to other Implementation Managers. Ultimately, the Implementation Manager ensures that project goals are met within the defined constraints.Job Duties and Responsibilities: Planning and Managing Implementation Scope - 30% Effective project planning and scope management are crucial responsibilities for an Implementation Manager. Implementation Managers must excel in detailed planning and adhere closely to a defined scope. Identify potential risks and issues and develop effective mitigation strategies. Collaborate with stakeholders and teams to refine project scope, goals, and deliverables in line with business objectives. Drives efforts to meet operational, functional, and business objectives within the team, directly contributing to departmental outcomes and success. Leads specific components of smaller, less complex projects or manages streamlined processes to achieve project goals. Create a comprehensive project plan with a detailed schedule, breaking the implementation into manageable tasks with outlined dependencies and milestones. Monitor implementation progress to ensure adherence to the schedule and timely delivery of outputs. Engage regularly with stakeholders to align implementation goals with their expectations. Ensure thorough documentation and communication of the approach scope, and timeline to all relevant parties. Leadership and Implementation Coordination - 20% Strong leadership and coordination are essential responsibilities for an Implementation Manager. The Implementation Manager must concentrate on detailed planning and efficient task delegation. Lead implementation kickoffs, clearly communicating scope, objectives, timelines, and deliverables. Clearly define roles and responsibilities for implementation project team members and ensure accountability in timely milestone and task fulfillment. Manage collaboration between teams to maintain alignment with implementation objectives ensuring timely delivery and alignment with implementation goals. Effectively communicates with team members and cross-functional colleagues, explaining and interpreting implementation-related information. Drives process and procedure enhancements to improve team performance and overall implementation efficiency. Monitor team performance against the implementation plan to ensure timely and quality task completion. Identify and resolve team conflicts or bottlenecks to maintain progress. Facilitate comprehensive lessons learned sessions at the conclusion of each implementation. Stakeholder Management - 20% Effective stakeholder management is an essential responsibility for an Implementation Manager. The Implementation Manager must utilize structured communication and formal agreements. Identify key stakeholders, clients, and internal teams, and assess their influence on the implementation. Create and implement a communication plan to keep stakeholders informed of progress, decisions, changes, and issues. Engage stakeholders to clarify their requirements and ensure they are accurately reflected in the implementation scope. Communicate progress, challenges, and changes early and clearly to manage stakeholder expectations. Lead stakeholder meetings to discuss status, gather feedback, and address concerns. Proactively resolve stakeholder issues to meet their needs and maintain alignment. Risk Mitigation, Resolution of Issues or Blockers - 20% Effective risk mitigation and the ability to resolve issues or blockers is a critical responsibility for an Implementation Manager. The Implementation Manager must proactively identify, assess, and plan for potential risks early in the implementation lifecycle. Proactively identify, document, and address risks and issues throughout the implementation. Assess their potential impact on implementation success. Keep stakeholders informed on risks and mitigation efforts for transparency and alignment. Maintain an updated risk and issue log, assigning responsibilities and tracking the effectiveness of mitigation strategies. Foster a culture of open communication, encouraging the team to identify and share risks. Tackles challenging problems that require evaluating multiple factors, often impacting several teams or the entire department. Document risks and resolutions, recording lessons learned for future implementations. Communication Approach and Reporting - 10% Effective communication planning and reporting are fundamental responsibilities for an Implementation Manager. The Implementation Manager must develop a comprehensive communication plan early in the implementation which outlines the frequency, format, and distribution of updates to various stakeholders. Define and implement objectives and key results to track implementation progress against goals and milestones. Create, update, and share regular status reports with stakeholders (including clients), which professionally summarize updates, challenges, and upcoming milestones. Organize meetings with stakeholders and team members to review progress, address challenges, and adjust plans as needed. Maintain accurate documentation, ensuring all plans, schedules, and reports are current and easily accessible. Keep stakeholders informed about implementation status, progress, and any changes to scope, timeline, or resources. Provide regular updates to ensure alignment and transparency throughout the implementation lifecycle. Influence team members within the department on operational strategies, practices, and methodologies, shaping implementation execution and promoting best practices. Track the completion of milestones and deliverables to ensure the implementation stays on schedule. Collect data on implementation performance, including time, cost, and quality, to evaluate overall progress and identify issues. Identify deviations from the implementation plan and develop corrective actions to get the implementation back on track. Qualifications (Education, Experience, Certifications & KSA): High school diploma or GED. Bachelor's degree in Project Management, Business Administration, Engineering, Information Technology, Finance, Communications or Marketing preferred. 5-7 years of work-related experience. Experience in leading and motivating teams. Skilled in effectively delegating tasks and enabling team members to take ownership. Proficient in managing/negotiating conflicts within teams and with stakeholders. Certified Associate in Project Management (CAPM) certification required within 6 months of hire. 1+ years of project management, or related, experience required. Project Management Professional Certification preferred. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-SJ1 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $80k-102k yearly est. Auto-Apply 12d ago
  • Cybersecurity Operations Analyst

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Cybersecurity Operations Analyst I is an entry level role within the Information Solutions Department responsible for detecting and assisting in the response for security alerts and events. The Cybersecurity Operations Analyst role will assist senior analysts with creating and tuning rules, notifications, and reports in technologies, and documenting processes and procedures therein. This position requires strong analytic skills, good collaboration skills, detailed working knowledge of current and emerging security technologies, and the ability to correlate disparate datasets to identify abnormal behavior. Job Duties and Responsibilities: Monitor for Security Events (80%) Provide timely detection, identification, and alerting of possible attacks/intrusions Provide timely detection, identification, and alerting of anomalous activities Use security tools for continual monitoring and analysis of system to identify malicious activity Document and escalate incidents that may cause ongoing and immediate impact to the environment Receive and analyze network alerts from various sources within the enterprise and determine possible causes of such alerts Characterize and analyze network traffic to identify anomalous activity and potential threats Coordinate with other teams to validate alerts Respond to Incidents (20%) Collect intrusion artifacts and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise Qualifications (Education, Experience, Certifications & KSA): High School Diploma required Vocational or Technical Training preferred 1 - 2 years work-related experience The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $35k-49k yearly est. Auto-Apply 4d ago
  • Insurance Verification Specialist

    Allied Solutions, LLC 4.6company rating

    Allied Solutions, LLC job in Carmel, IN

    The core responsibilities of the Insurance Verification Specialist include but are not limited to performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage. Works with vehicle and mortgage outbound calls. Job Duties and Responsibilities: Verifications (50%): * Performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage. * Works with vehicle and mortgage outbound calls. Research (20%): * Ability to read and understand insurance documents for both auto and mortgage, in loan history to perform the correct task that is needed for that loan while following lender particulars. Verify and Memo (10%): * Accurately verify the correct questions with insurance agents and regional offices. * Has the ability to document thoroughly in the history of the loan for the lenders to be able to understand clearly. Accounts per Hour (10%): * Has the ability to meet the department goal of 10 accounts per hour by performing website verifications and phone calls to insurance agents. * Needs the ability to be able to multitask to assist the department in meeting our department SLA's of 95% in 7 days completed. Quality (10%): * Consistently obtain 90% or higher on all quality audits by understanding and reviewing procedure manuals. * To be able to identify, document, and report any learning opportunities to higher management. Qualifications (Education, Experience, Certifications & KSA): * High school diploma required * Use of clear, concise and effective oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner. * Ability to identify, analyze, and resolve problems. Adaptable to change and has the ability to make independent decisions. * Ability to self-prioritize and has strong organization workflow skills. Meet service level expectations. Ability to multi-task to maximize efficiency and follow through to completion. * Data entry and keyboard knowledge. * Work independently and within a team environment to complete work assignments and meet department goals. Professional interaction with employees, peers and customers. Receive and provide feedback with a respectful approach. * Ability to present ideas and input to assist in workflow improvements. * Ability to remain composed and effective under pressure. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $32k-37k yearly est. Auto-Apply 6d ago
  • Software Product Manager

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Software Product Manager creates the vision and strategy for their software product. They craft multi-year roadmaps and inspire a cross functional team to bring the vision to life in a profitable way. They engage clients, users, and stakeholders to understand their pain points and priorities. They manage their product with a business mindset.Job Duties and Responsibilities: Develops Product Strategy (40%) Set the strategic vision for your product and create multi-year roadmaps Solve complex problems in simple and elegant ways Keep your finger on the pulse of the competitive landscape in primary and adjacent markets Leads and Inspires Others (30%) Lead and influence others (vertically and horizontally) without formal authority Collaborate and communicate across the organization with business units, stakeholders, and product teams Engage in challenging conversations with the right balance of candor and diplomacy Chair a product governance steering committee of cross-departmental subject matter experts Manages the Product Like a Business (30%) Business-minded to assess value-to-effort with an eye on profitability Creating business cases and seeking funding from the organization to achieve your bold product goals Manage the product portfolio and P&L Manage toward outcomes - ROI, KPI, OKRs, etc. Qualifications (Education, Experience, Certifications & KSA): High School Diploma or GED required Master's degree preferred 3 - 4 years' work related experience The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $80k-101k yearly est. Auto-Apply 3d ago
  • Insurance Processor

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    Insurance Processors interpret and accurately process insurance documents into Allied's advanced tracking system for multiple financial-institution clients. Works in a busy, friendly and collaborative environment, ensuring high turnaround, productivity and quality standards are consistently met. Works in a team environment to meet department goals and benchmarks. Prolonged periods of sitting at a desk, working on a computer, being available and responsive via email/phone/messaging. This position requires knowledge of a multitude of processes & procedures to accurately process insurance documents. Utilizing department procedure manuals is a key element to success in this role. Job Duties & Responsibilities DOCUMENT PROCESSING (85%) Analyze, and accurately enter auto property and causality insurance documents into Allied's advanced tracking system for financial institution clients. This role requires attention to detail and problem-solving skills to ensure the integrity of information, but it is not a 'heads-down' data entry position, as it involves navigating intricate document structures and making informed decisions. Accurately and efficiently work the matching program to apply insurance to a loan record, following all procedures to ensure accuracy of data being processed according to multiple rules and exceptions with a focus on detail. Accurately and efficiently process a high daily volume of insurance documents and premium invoices inputting all information into Allied's tracking system according to multiple rules and exceptions with a focus on detail. This position requires knowledge of a multitude of processes & procedures to accurately process insurance documents. Utilizing department procedure manuals is a key element to success in this role. WORKFLOW SUPPORT (15%) Understand and follow scheduled workflow to meet appropriate department goals for productivity. Switch priorities/focus quickly and frequently, prioritizing and handling multiple tasks, working independently in a fast-paced environment with little direct support from supervisor or management team. Strong attention to detail and organizational skills. Gather information to answer questions and exchange related information and advice with co-workers and management. Other tasks and duties as assigned. Qualifications (Education, Experience, Certifications & KSA): High school diploma or GED required. Less than 12 months of work-related experience required. The bulk of this position is completed electronically via computer programs; being comfortable navigating computer systems & programs is a requirement. Prior data entry or insurance experience is preferred. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-AB2 #LI-Onsite We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $32k-37k yearly est. Auto-Apply 42d ago
  • Data Integration Analyst II (On-Site, IN)

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Data Integration Analyst II is responsible for leading complex data file transformation efforts, advanced configuration design, and systemic issue resolution for both onboarding and production support environments. This role provides technical guidance to Analyst I team members, supports escalation triage, and contributes to team-wide improvements in quality and process consistency. The position blends deep technical expertise with cross-functional collaboration to ensure reliable, accurate, and scalable client data integrations.Job Duties and Responsibilities: Advanced Transformation and Configuration Oversight - 35% Lead the design and execution of transformation logic for complex and high-volume client data integrations. Translate contractual requirements and business rules into executable data mapping specifications. Optimize transformation parameters for accuracy, performance, and long-term maintainability. Validate source-to-target logic against field-level expectations and downstream workflows. Create and enforce configuration consistency across import profiles and lender setups. Resolve complex field dependencies and cross-file transformation conditions. Ensure mapping scalability for clients with dynamic structures or multi-branch delivery. Serve as a point of contact for internal reviews of logic decisions and data transformation strategy. Conduct detailed mapping audits to identify inconsistencies or potential configuration gaps. Maintain transformation documentation that reflects current standards and applied logic. Technical Escalation and Root Cause Analysis - 20% Triage escalated technical issues involving ingestion failures, transformation mismatches, and system behavior gaps. Lead multi-layer investigation efforts that cross system configuration, transformation, and compliance logic. Partner with ETL developers and QA to analyze performance anomalies or transformation bugs. Document root causes, contributing conditions, and recommended solutions for team reference. Communicate findings and fixes with affected stakeholders and ensure downstream alignment. Identify patterns in escalated issues and propose structural improvements to reduce recurrence. Review logs, system behavior, and transformation rules for high-impact data discrepancies. Coordinate escalation resolution across Implementation, QA, Development, and Support teams. Lead retrospectives on recurring support themes to surface proactive fixes. Track escalation frequency and response metrics to recommend prioritization of fixes. Client Requirements and Stakeholder Alignment - 20% Lead conversations with clients to confirm technical expectations, logic plans, and configuration assumptions. Gather input from internal stakeholders and translate into aligned data requirements and execution steps. Review service agreements and ensure logic reflects contract-specific language and compliance terms. Manage documentation of exceptions, overrides, and client-specific logic into intake records and configs. Serve as the primary analyst interface for client data validation and business logic clarification. Ensure stakeholders are aware of key constraints or special conditions that affect configuration design. Maintain alignment with Coordinators, Implementation Managers, and QA to ensure clarity on technical deliverables. Confirm configuration intent with Production Support and Data Operations for long-term viability. Participate in approval cycles for requirements and mapping validation. Escalate misaligned business expectations early in the implementation process. Documentation and Standards Leadership - 15% Own creation of reusable documentation templates and technical reference guides. Maintain configuration records that track field mappings, overrides, and transformation rules. Create troubleshooting and root cause analysis templates for issue documentation. Drive improvements in the clarity, accuracy, and completeness of internal documentation. Participate in peer review cycles for logic documentation and mapping alignment. Create team-facing material on complex configuration use cases and system limitations. Ensure documentation supports both implementation accuracy and production support visibility. Collaborate with QA and Compliance to align documentation with review checkpoints and validation processes. Manage documentation updates in response to system changes or new client onboarding workflows. Contribute technical content to team training resources and onboarding programs. Process Optimization and Strategic Enablement - 10% Identify inefficiencies in transformation workflows and propose process automation opportunities. Partner with cross-functional teams to align on standardization of configuration rules and mapping templates. Support internal training efforts by documenting newly developed configuration techniques or lessons learned. Recommend updates to intake process, testing cadence, and peer review approaches. Participate in strategic planning initiatives for tooling, transformation platform improvements, or release process enhancements. Contribute to retrospectives and pilot projects to refine the analyst experience and increase delivery accuracy. Lead discussion of system design constraints during high-impact transformation projects. Help prioritize technical debt and tooling limitations based on analyst perspective and configuration feedback. Support development and QA in the rollout of new tools or enhancements to transformation components. Collaborate on metrics tracking and reporting related to configuration accuracy, rework reduction, and team efficiency. Qualifications (Education, Experience, Certifications & KSA): Bachelor's degree or equivalent combination of education and experience required. Bachelor's degree in technical field preferred. 1-2 years of experience in data integration, ETL development, or system configuration. Proficient in SQL and ETL platforms (Informatica preferred). Strong understanding of file formats and transformation logic (CSV, fixed-width, XML, JSON). Experience troubleshooting ingestion failures and system setup conflicts. Excellent documentation and communication skills, especially with cross-functional partners. Highly analytical, adaptable, and able to manage multiple high-impact issues concurrently. Ability to mentor peers and explain technical concepts and procedures to new team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $59k-77k yearly est. Auto-Apply 32d ago
  • Senior Accountant

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Senior Accountant plays a strategic role within the Finance Operations team, serving as a subject matter expert in complex accounting functions and financial reporting. This position is responsible for ensuring the integrity of financial information through the application of advanced accounting principles, internal controls, and compliance standards. This role leads the preparation, analysis, and presentation of financial statements, management reports, and variance analyses, providing critical insights to senior leadership to support strategic planning and decision-making. This role also contributes to the continuous improvement of financial processes and systems, identifies areas for operational efficiencies, and supports audits and regulatory reporting requirements. In addition to technical expertise, the Senior Accountant serves as a primary liaison with internal departments, external partners, and auditors, demonstrating strong communication skills and a collaborative approach. This role may also mentor junior accounting staff and support cross-functional initiatives that enhance organizational financial performance.Job Duties and Responsibilities: Operational Efficiency - 40% Champion automation and technology-driven efficiencies within financial operations; drive system optimization and act as a power user in ERP tools. Documents and maintain accounting procedures by analyzing current policies/procedures and recommends improvements. Provide critical insights to senior leadership to support strategic planning and decision-making. Serves as a subject matter expert for various functions within the department. Create internal controls that track KPIs and resolve issues that arise. Escalate to leadership on a regular basis to ensure awareness. Coordinates and communicates with other departments to ensure accuracy and integrity of financial data. Owns implementation of strategic initiatives within Finance team along with cross-functional initiatives across the enterprise. Partner with internal and external partners on modifications or enhancements to programs that impact the Finance team and the organization at large. Train, mentor, and informally coach junior accounting staff. Monthly Close, Reconciliation, & Audit Support - 40% Maintains account reconciliations on a daily and/or monthly basis to ensure accuracy and delegate corrections as needed. Reviews daily financial transactions (receipts, invoices, payments, etc.) for accuracy. Handles day-to-day escalated financial transactions, including verifying and classifying. Answers accounting and financial questions by researching and interpreting data. Coordinate and prepare key audit deliverables and lead conversations with auditors for areas of ownership. Financial Reporting and Strategic Analysis - 20% Own ad-hoc reporting and projects, as requested. Assists or owns various quarterly and annual reporting requirements. Serve as subject matter expert in ERP systems and related tools within area of responsibility. Prepare and present management reports and variance analyses, providing critical insights to senior leadership to support strategic planning and decision-making. Qualifications (Education, Experience, Certifications & KSA): Bachelor's Degree in Accounting or related field required, Master's Degree in Accounting preferred. 5-7 years of work-related experience required. Highly proficient in Microsoft Excel with a solid knowledge base of other Microsoft Office products. Pivot table and advanced functions experience preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Experience with and an aptitude for financial accounting platforms. A high level of accuracy and attention to detail is essential. Customer service mindset given level of interaction with internal and external customers. Motivated and self-driven with continuous process improvement tendencies. Ability to handle confidential information in a responsible manner. Excellent verbal and written communication skills. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. #LI-JS1 #LI-ONSITE We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $53k-67k yearly est. Auto-Apply 10d ago
  • Automotive Skilled Technician

    Alfa 4.5company rating

    Indianapolis, IN job

    The Ed Napleton Automotive Group is looking for our next Automotive Technician-Skilled. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Italian Imports the Automotive Technician- Skilled performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in Napleton as a caregiver for their vehicle safety and reliability. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Top of market wages $25.00-$30.00 Top flat rate hours on customer and internal work Fair work distribution Organized special tools for higher production efficiency. Options for multiple lifts Flexible work shifts available Weekend options Tool reimbursement/Tool Allowances Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Discounts on products, services, and vehicles Family Owned and Operated - 90+ years in business! Job Responsibilities: Complete vehicle inspection Check and communicate oil level to other teammates Ensure tire pressure for proper inflation Perform wheel alignments Inspect and refill fluid levels as necessary Install a new oil drain plug and a new oil filter Clean and lubricate fittings as needed Clean and replace batteries Replace or repair exhaust system Remove and reinstall brake drums and/or brake shoes Replace Radiators Perform Manufacturer recalls that do not require diagnostic equipment Ensure that the service center is clean and presentable Job Requirements: High School diploma or equivalent Automotive technical training or experience as a lube tech, or technician assistant Valid in-state driver's license and clean driving record Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
    $34k-41k yearly est. Auto-Apply 29d ago
  • Senior IT Performance Analyst

    Allied Solutions 4.6company rating

    Allied Solutions job in Carmel, IN

    The Senior Performance Analyst supplies data-driven insights to the Enterprise Technology Group to provide decision-making support. This person will be responsible for analyzing and compiling product data, user behavior, and business operations to tell compelling stories through data reporting and visualization. The results of these insights will be used to drive IT strategy, leading to better experiences for our clients, as well as driving revenue growth for Allied. This role works closely with software products, business platform, and data intelligence teams. It will play a key role in creating analysis and communicating findings to both internal and external stakeholders, while also striving to streamline internal processes. This role will also provide mentoring and support to more junior team members.Job Duties and Responsibilities: Data and Insights - 50% Collect and analyze large data sets to provide insights and trends. Collaborate with cross-functional teams to develop data-driven solutions and identify opportunities to optimize IT performance. Prepare reports on a weekly, monthly and quarterly basis to inform strategy. Perform ad hoc analysis to support business needs and answer complex business questions. Identify and track key performance indicators (KPIs) and metrics to measure IT performance. Quantify the Return on Investment (ROI) of potential opportunities to inform prioritization and roadmap development. Communicate insights and recommendations to stakeholders in a clear and concise manner. Continuously monitor data quality to ensure accuracy and completeness of analysis. Stay up to date with industry trends and best practices related to data analysis and reporting. Process Improvement - 30% Lead cross-functional projects to drive more efficient processes. Communicate with individuals across the company to enhance methodologies, processes, training, and performance. Design and implement process improvements, including creating process maps, standard operating procedures and other documentation to support change initiatives. Develop and maintain relationships with key stakeholders across the organization, providing expert advice and guidance on process improvement initiatives. Monitor and track the progress of process improvement initiatives, ensuring that changes are implemented effectively and delivering the desired outcomes. Mentorship of Performance Analysts - 20% Mentor and train more junior analysts to help them develop their skills and knowledge, and provide feedback and guidance to help them improve their work product. Actively participate in team meetings and project discussions. Stay up to date with industry trends and developments to ensure the team is using the most current and effective practices. Develop training materials and other resources to support the growth and development of the Enterprise Technology Performance and Insights Team. Qualifications (Education, Experience, Certifications & KSA): Bachelor's degree in Business or related field, or an equivalent combination of education and directly related work experience required. 5-7 years of work-related experience required. Proficient with data visualization tools (i.e., Power BI). Proficient with ticketing software (i.e., Jira, ServiceNow). Proficient with Microsoft Excel and PowerPoint. Basic understanding of Agile software development methodology. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here
    $72k-89k yearly est. Auto-Apply 40d ago

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