Security Account Manager
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
* Supervise the day to day security operations of an assigned client site
* Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
* Ensure the client site is provided with high quality security services to protect people and property
* Build, improve and maintain effective relationships with both client and employees
* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
* Ensure all required reporting and contract compliance requirements are met
* Assure regular communication of issues or program with Client
* Handle any escalated security issues or emergency situations appropriately
* Other management responsibilities as determined by leadership
* Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
* Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
* Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
* Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
* Meet all contractual scheduled hours with a minimum of unbilled overtime
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
* Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
* Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
* Four (4) year degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience
* At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
* Ability to develop and grow customer relationships
* Experience in hiring, developing, motivating and retaining quality staff
* Outstanding interpersonal and communications skills
* Ability to work in a team-oriented management environment with the ability to work independently
* Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
* Previous payroll, billing and scheduling experience preferred
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude
* Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348831
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
**RESPONSIBILITIES:**
+ Supervise the day to day security operations of an assigned client site
+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
+ Ensure the client site is provided with high quality security services to protect people and property
+ Build, improve and maintain effective relationships with both client and employees
+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
+ Ensure all required reporting and contract compliance requirements are met
+ Assure regular communication of issues or program with Client
+ Handle any escalated security issues or emergency situations appropriately
+ Other management responsibilities as determined by leadership
+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
+ Meet all contractual scheduled hours with a minimum of unbilled overtime
+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
**QUALIFICATIONS:**
+ Four (4) year degree in Criminal Justice, Business Administration or related field
+ Previous Contract Security, facilities management, military or law enforcement experience
+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
+ Ability to develop and grow customer relationships
+ Experience in hiring, developing, motivating and retaining quality staff
+ Outstanding interpersonal and communications skills
+ Ability to work in a team-oriented management environment with the ability to work independently
+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
+ Previous payroll, billing and scheduling experience preferred
+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude
+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Job ID:** 2025-1348831
**Location:** United States-Virginia-Manassas
**Job Category:** Account Manager, Management
Security Account Manager - Healthcare
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is hiring a Healthcare Account Manager. The Healthcare Account Manager has oversite of a single site high-profile Health Security Program for the flagship location of the client. This role is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model. The Account Manager also has an assistant manager on site to lead the operations.
Salary up to at $102,000 (Based on experience)
Located in Asheville, NC - This is not a remote position
In situations where relocation is required, there is an expected 30-day turnaround time from offer acceptance to being in position at location.
Selected candidate must receive the following vaccinations: TDAP,MMR, and Varicella
* Candidate must have experience of at least two (2) years in a leadership position in hospital/clinic operations AND at least two (2) years experience of security experience*
RESPONSIBILITIES:
* Assure areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies; review and act promptly to reports from such agencies
* Build, improving, and maintain the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service
* Monitor, review, and analyze information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response mitigation
* Provide subject matter expertise in the development of client policies related to security and the security program; monitor and report the effectiveness of those policies and procedures
* Responsible for maintaining subject matter expertise in applicable security and regulatory related subjects
* Assist and guide client with the Security Plan, annual Hazard Vulnerability Assessment, yearly goal setting and evaluations using SMART Goals, and Workplace Violence regulatory standards
* Actively participate in any state or regulatory agency audits and investigations
* Identify security issues, opportunities for security enhancements, and recommend solutions to the client's corporate security team and/or administrative leadership
* Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers; create and deliver annual training programs
* Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement
* Actively participate in client committees (EOC/Safety, WPV, etc.) and industry-specific professional organizations such as IAHSS
* Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal's performance of these measurements to ensure acceptable benchmarks are met at all locations
* Ensure all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate, and any issues are promptly resolved
* Lead all contract renewal, rebids, and rate increase initiatives
* Create and manage to an annual overhead budget, partner with the customer on their security budget
* Administer safety programs outlining site-specific hazards for security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures
* Participate in unemployment hearings
* Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff
* Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
* Effectively utilize WinTeam and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Actively participate in the IAHSS local chapter
QUALIFICATIONS:
* Possess and maintain a valid driver's license in the appropriate state
* Candidate must have experience of at least (2) two years in a leadership position in a hospital AND at least (2) years experience of security experience
* (CHPA) certification is required within two years of assignment to the position
* Post -hire, must be able to successfully complete the following training courses prior to being assigned to this position:
* Health Insurance Portability and Accountability Act (HIPAA) (requires annual recertification)
* Blood-born Pathogen/Infection Control (requires annual recertification)
* Emergency Medical Treatment and Active Labor Act (EMTALA) (requires annual recertification)
* Healthcare Use of Force (requires annual recertification)
* Healthcare Essentials 3
* Certified Healthcare Security Professional
* Security Incident Response Procedures
* Post -hire, must be able to successfully complete the following training courses (may be completed after assignment):
* AUS Healthcare Security Supervisor Course (within 30 days)
* AUS Healthcare Security Manager Course (within 90 days)
* AUS Leadership Academy (within 90 days)
* Instructor certifications as deemed appropriate
* Previous payroll, billing, and scheduling experience
* Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include CMS, TJC, and DNV Accreditation Standards, HIPAA, EMTALA, OSHA, PPE related to infection control, NFPA 101 and 99 standards as appropriate
* Ability to analyze problems, determine root causes, and identify and determine results-oriented solutions
* Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members
* Superb customer service skills
* Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing, and professional staff relative to issues involving safety and security
PREFERRED QUALIFICATIONS:
* Experience in hiring, developing, motivating, and retaining quality staff
* Three (3) years of experience in a security management related position in a healthcare facility
* Experience in the use of WinTeam
* College degree in Business, Criminal Justice, or protective service-related field of study
* Military or law enforcement experience is a plus
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal day
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EC1
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Full Time / $76,793.60/YR
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348005
Security Account Manager - Healthcare
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is hiring a Healthcare Account Manager. The Healthcare Account Manager has oversite of a single site high-profile Health Security Program for the flagship location of the client. This role is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model. The Account Manager also has an assistant manager on site to lead the operations.
Salary up to at $102,000 (Based on experience)
Located in Asheville, NC - This is not a remote position
In situations where relocation is required, there is an expected 30-day turnaround time from offer acceptance to being in position at location.
Selected candidate must receive the following vaccinations: TDAP,MMR, and Varicella
* Candidate must have experience of at least two (2) years in a leadership position in hospital/clinic operations AND at least two (2) years experience of security experience*
RESPONSIBILITIES:
* Assure areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies; review and act promptly to reports from such agencies
* Build, improving, and maintain the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service
* Monitor, review, and analyze information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response mitigation
* Provide subject matter expertise in the development of client policies related to security and the security program; monitor and report the effectiveness of those policies and procedures
* Responsible for maintaining subject matter expertise in applicable security and regulatory related subjects
* Assist and guide client with the Security Plan, annual Hazard Vulnerability Assessment, yearly goal setting and evaluations using SMART Goals, and Workplace Violence regulatory standards
* Actively participate in any state or regulatory agency audits and investigations
* Identify security issues, opportunities for security enhancements, and recommend solutions to the client's corporate security team and/or administrative leadership
* Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers; create and deliver annual training programs
* Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement
* Actively participate in client committees (EOC/Safety, WPV, etc.) and industry-specific professional organizations such as IAHSS
* Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal's performance of these measurements to ensure acceptable benchmarks are met at all locations
* Ensure all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate, and any issues are promptly resolved
* Lead all contract renewal, rebids, and rate increase initiatives
* Create and manage to an annual overhead budget, partner with the customer on their security budget
* Administer safety programs outlining site-specific hazards for security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures
* Participate in unemployment hearings
* Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff
* Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
* Effectively utilize WinTeam and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Actively participate in the IAHSS local chapter
QUALIFICATIONS:
* Possess and maintain a valid driver's license in the appropriate state
* Candidate must have experience of at least (2) two years in a leadership position in a hospital AND at least (2) years experience of security experience
* (CHPA) certification is required within two years of assignment to the position
* Post -hire, must be able to successfully complete the following training courses prior to being assigned to this position:
* Health Insurance Portability and Accountability Act (HIPAA) (requires annual recertification)
* Blood-born Pathogen/Infection Control (requires annual recertification)
* Emergency Medical Treatment and Active Labor Act (EMTALA) (requires annual recertification)
* Healthcare Use of Force (requires annual recertification)
* Healthcare Essentials 3
* Certified Healthcare Security Professional
* Security Incident Response Procedures
* Post -hire, must be able to successfully complete the following training courses (may be completed after assignment):
* AUS Healthcare Security Supervisor Course (within 30 days)
* AUS Healthcare Security Manager Course (within 90 days)
* AUS Leadership Academy (within 90 days)
* Instructor certifications as deemed appropriate
* Previous payroll, billing, and scheduling experience
* Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include CMS, TJC, and DNV Accreditation Standards, HIPAA, EMTALA, OSHA, PPE related to infection control, NFPA 101 and 99 standards as appropriate
* Ability to analyze problems, determine root causes, and identify and determine results-oriented solutions
* Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members
* Superb customer service skills
* Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing, and professional staff relative to issues involving safety and security
PREFERRED QUALIFICATIONS:
* Experience in hiring, developing, motivating, and retaining quality staff
* Three (3) years of experience in a security management related position in a healthcare facility
* Experience in the use of WinTeam
* College degree in Business, Criminal Justice, or protective service-related field of study
* Military or law enforcement experience is a plus
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal day
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EC1
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in Richmond, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348735
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in Richmond, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348925
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Prince George, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
**RESPONSIBILITIES:**
+ Supervise the day to day security operations of an assigned client site
+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
+ Ensure the client site is provided with high quality security services to protect people and property
+ Build, improve and maintain effective relationships with both client and employees
+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
+ Ensure all required reporting and contract compliance requirements are met
+ Assure regular communication of issues or program with Client
+ Handle any escalated security issues or emergency situations appropriately
+ Other management responsibilities as determined by leadership
+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
+ Meet all contractual scheduled hours with a minimum of unbilled overtime
+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
**QUALIFICATIONS:**
+ Four (4) year degree in Criminal Justice, Business Administration or related field
+ Previous Contract Security, facilities management, military or law enforcement experience
+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
+ Ability to develop and grow customer relationships
+ Experience in hiring, developing, motivating and retaining quality staff
+ Outstanding interpersonal and communications skills
+ Ability to work in a team-oriented management environment with the ability to work independently
+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
+ Previous payroll, billing and scheduling experience preferred
+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude
+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Job ID:** 2025-1348758
**Location:** United States-Virginia-Prince George
**Job Category:** Account Manager, Management
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in Prince George, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348758
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Prince George, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
* Supervise the day to day security operations of an assigned client site
* Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
* Ensure the client site is provided with high quality security services to protect people and property
* Build, improve and maintain effective relationships with both client and employees
* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
* Ensure all required reporting and contract compliance requirements are met
* Assure regular communication of issues or program with Client
* Handle any escalated security issues or emergency situations appropriately
* Other management responsibilities as determined by leadership
* Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
* Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
* Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
* Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
* Meet all contractual scheduled hours with a minimum of unbilled overtime
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
* Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
* Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
* Four (4) year degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience
* At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
* Ability to develop and grow customer relationships
* Experience in hiring, developing, motivating and retaining quality staff
* Outstanding interpersonal and communications skills
* Ability to work in a team-oriented management environment with the ability to work independently
* Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
* Previous payroll, billing and scheduling experience preferred
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude
* Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Chester, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
**RESPONSIBILITIES:**
+ Supervise the day to day security operations of an assigned client site
+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
+ Ensure the client site is provided with high quality security services to protect people and property
+ Build, improve and maintain effective relationships with both client and employees
+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
+ Ensure all required reporting and contract compliance requirements are met
+ Assure regular communication of issues or program with Client
+ Handle any escalated security issues or emergency situations appropriately
+ Other management responsibilities as determined by leadership
+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
+ Meet all contractual scheduled hours with a minimum of unbilled overtime
+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
**QUALIFICATIONS:**
+ Four (4) year degree in Criminal Justice, Business Administration or related field
+ Previous Contract Security, facilities management, military or law enforcement experience
+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
+ Ability to develop and grow customer relationships
+ Experience in hiring, developing, motivating and retaining quality staff
+ Outstanding interpersonal and communications skills
+ Ability to work in a team-oriented management environment with the ability to work independently
+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
+ Previous payroll, billing and scheduling experience preferred
+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude
+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Job ID:** 2025-1348891
**Location:** United States-Virginia-Chester
**Job Category:** Account Manager, Management
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Chester, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
* Supervise the day to day security operations of an assigned client site
* Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
* Ensure the client site is provided with high quality security services to protect people and property
* Build, improve and maintain effective relationships with both client and employees
* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
* Ensure all required reporting and contract compliance requirements are met
* Assure regular communication of issues or program with Client
* Handle any escalated security issues or emergency situations appropriately
* Other management responsibilities as determined by leadership
* Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
* Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
* Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
* Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
* Meet all contractual scheduled hours with a minimum of unbilled overtime
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
* Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
* Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
* Four (4) year degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience
* At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
* Ability to develop and grow customer relationships
* Experience in hiring, developing, motivating and retaining quality staff
* Outstanding interpersonal and communications skills
* Ability to work in a team-oriented management environment with the ability to work independently
* Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
* Previous payroll, billing and scheduling experience preferred
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude
* Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in Chester, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348891
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Fredericksburg, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
**RESPONSIBILITIES:**
+ Supervise the day to day security operations of an assigned client site
+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
+ Ensure the client site is provided with high quality security services to protect people and property
+ Build, improve and maintain effective relationships with both client and employees
+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
+ Ensure all required reporting and contract compliance requirements are met
+ Assure regular communication of issues or program with Client
+ Handle any escalated security issues or emergency situations appropriately
+ Other management responsibilities as determined by leadership
+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
+ Meet all contractual scheduled hours with a minimum of unbilled overtime
+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
**QUALIFICATIONS:**
+ Four (4) year degree in Criminal Justice, Business Administration or related field
+ Previous Contract Security, facilities management, military or law enforcement experience
+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
+ Ability to develop and grow customer relationships
+ Experience in hiring, developing, motivating and retaining quality staff
+ Outstanding interpersonal and communications skills
+ Ability to work in a team-oriented management environment with the ability to work independently
+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
+ Previous payroll, billing and scheduling experience preferred
+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude
+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices .
**Job ID:** 2025-1348867
**Location:** United States-Virginia-Fredericksburg
**Job Category:** Account Manager, Management
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in Fredericksburg, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348867
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager in Fredericksburg, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
* Supervise the day to day security operations of an assigned client site
* Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
* Ensure the client site is provided with high quality security services to protect people and property
* Build, improve and maintain effective relationships with both client and employees
* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
* Ensure all required reporting and contract compliance requirements are met
* Assure regular communication of issues or program with Client
* Handle any escalated security issues or emergency situations appropriately
* Other management responsibilities as determined by leadership
* Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
* Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
* Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
* Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
* Meet all contractual scheduled hours with a minimum of unbilled overtime
* Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
* Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
* Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
* Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
* Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
* Four (4) year degree in Criminal Justice, Business Administration or related field
* Previous Contract Security, facilities management, military or law enforcement experience
* At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
* Ability to develop and grow customer relationships
* Experience in hiring, developing, motivating and retaining quality staff
* Outstanding interpersonal and communications skills
* Ability to work in a team-oriented management environment with the ability to work independently
* Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
* Previous payroll, billing and scheduling experience preferred
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude
* Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Security Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager in North Dinwiddie, Virginia. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1348794
Retail Security Assistant Account Manager
Account Manager Job At Allied Universal
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Salary Range: $50,008 - $60,008 / year
RESPONSIBILITIES:
Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training
Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.
QUALIFICATIONS:
Minimum high school diploma or equivalent required.
Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required.
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.
PREFERRED QUALIFICATIONS:
College education or business classes
Experience in scheduling, operations or other functions of security industry
Working knowledge of Microsoft Office software and email
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1346862
Retail Security Assistant Account Manager
Account Manager Job At Allied Universal
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Salary Range: $50,008 - $60,008 / year
RESPONSIBILITIES:
* Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
* This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training
* Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
* Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
* Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
* Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
* Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
* Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
* Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
* Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
* Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
* May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.
QUALIFICATIONS:
* Minimum high school diploma or equivalent required.
* Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required.
* Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
* Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
* Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
* Ability to write effective and concise reports in neat, legible handwriting is required
* Professional, articulate and able to use good independent judgment and discretion
* Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
* Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
* Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.
PREFERRED QUALIFICATIONS:
* College education or business classes
* Experience in scheduling, operations or other functions of security industry
* Working knowledge of Microsoft Office software and email
BENEFITS:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal day
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-BF2
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.