IT Support Specialist, Trading Floor
New York, NY jobs
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations!
WHAT YOU'LL DO:
Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats.
Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading.
Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence.
Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware.
Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.).
Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications.
Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship.
WHAT YOU'LL BRING:
8+ years of direct experience providing technical support to Front Office trading desks.
In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems.
Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.).
Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows.
Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous.
Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly.
Series 99 certification or an equivalent credential is a plus.
For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range: $96,000 USD - $115,000 USD
WHO WE ARE:
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Work From Home -Remote AI Writing Specialist
Dallas, TX jobs
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Work From Home -Remote AI Writing Specialist
Henderson, NV jobs
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Application Design Specialist
Richmond, VA jobs
Job Title: Application Design Specialist for Transformers
Type: Full-Time (on-site)
This position focuses on transformer design and electrical insulation systems, particularly for distribution and power transformers. The job involves developing applications for a product called Nomex (used in electrical insulation) and contributing to the development of new materials and technologies in the transformer industry.
Key Responsibilities:
Develop applications for transformer insulation materials (Nomex ).
Work on transformer standards and collaborate with other teams (sales, marketing, R&D).
Analyze data, share customer feedback, and assist in creating new products.
Research trends in the transformer industry and communicate these to your teams.
Participate in global industry standards and share research findings.
Requirements:
Education: BS or higher in Electrical Engineering or related fields.
Experience: 5+ years in transformer design, manufacturing, and insulation system testing.
Experience in high-voltage systems and global transformer standards.
Strong knowledge of electrical insulation materials and system development.
Skills: Problem-solving and data analysis.
Experience with Six Sigma or other statistical methods.
Ability to work in cross-functional teams.
Work Environment:
Location: Richmond, VA, with relocation assistance if needed.
Travel: Less than 25% travel (US, Mexico, Canada, and possibly other regions).
Teamwork: You'll work with a diverse team including marketing, sales, and R&D.
Additional Notes:
This role offers Standard Benefits and Bonus Opportunities along with growth opportunities,
Skills: Strong technical, problem-solving, and leadership skills are required.
Information Technology Support Specialist
Madison, WI jobs
Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?
Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI.
We'll Provide:
A collaborative work environment with the ability to learn about many different industries
Salary of $45,000-65,000
Room for professional growth
Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage
What You'll Do:
Provide support to end users via remote support sessions and on-site
Provide support for Microsoft technologies including Windows and Office 365•
Configure, and deploy new laptop and desktop systems
Document incidents and follow resolution procedures
Provide exceptional customer service at all times
Skills You'll Need:
1-2 years of previous technical support experience
Experience with building desktops and troubleshooting hardware issues
Enjoy working as part of a collaborative team and in a fast-paced environment
Analytical thinking, problem solving, and the ability to learn quickly
Ability to work a light, rotating on-call schedule
Technical curiosity!
Associate's or Bachelor's degree in an Information Technology related field is preferred
Experience with Active Directory and Group Policy a plus
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
IT Support Analyst (Tier 1/2- Onsite in Chicago, IL)
Chicago, IL jobs
IT Support Analyst- Onsite in Chicago, IL- Contract to Hire
Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases.
Responsibilities:
Address technical issues beyond Tier 1 capabilities
Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role)
Troubleshooting and patching servers and system settings
Escalate issues as necessary
Setting up conference rooms with Zoom and MS Teams
Utilize Active Directory for group policy and role based access control
Apply today if your background includes:
Experience troubleshooting various IT issues and escalating when necessary
Experience utlizing Jira or a similar ticketing system
Active Directory experience in a large organization- any Powershell/Python scripting is a plus
Monitoring logs and dashboards using different monitoring tools
Ability to work on site role in Chicago, IL (5x a week)
Merchandising Operations Specialist
Braintree Town, MA jobs
Here at OOFOS, we live to make people feel good. We are the leading brand in a category we pioneered over 14 years ago that is vastly growing - recovery footwear. We did this by launching a proprietary foam technology that is scientifically proven to make people feel good in our footwear. This technology is OOfoam™.
The Merchandising Operations Specialist supports and strengthens the merchandising function through precise product data management, operational excellence, and informed assortment building. This role ensures that every SKU is accurately built, tracked, and communicated cross-functionally while contributing to seasonal line architecture, product strategies, and channel assortments.
The ideal candidate brings 3-5 years of merchandising experience, strong knowledge of retail math and merchandising fundamentals, and a detail-driven, process-oriented work style well suited for a fast-paced brand.
Key Responsibilities
Product & Data Management
Own SKU creation, product hierarchy building, and attribute coding within merchandising, PLM-like tools, and ERP systems.
Maintain and audit product setup throughout the lifecycle to ensure 100% accuracy across internal tools and downstream systems.
Manage seasonal updates, item status changes, and data cleanup.
Sample management: ordering samples for our sales team, marketing team and international team on a seasonal basis. Manage sample product storage flow in HQ and offsite.
3rd party photography studio management - ordering, timing, and labeling of new products
Merchandising Operations
Support development of seasonal product line frameworks, including SKU efficiency planning, carryover logic, style/color architecture, and segmentation by channel.
Assist in building assortments for wholesale and DTC using sales data, productivity metrics, and merchandising principles.
Build and maintain merchandising tools including line plans, line sheets, sell-in assets, and seasonal internal documents.
Track and manage seasonal calendars, deliverables, and cross-functional milestones.
Utilize and maintain the New Item Status Tracker (serving as our PLM) to ensure product data is updated, consistent, and reliable.
Analysis & Insights
Apply retail math to assess SKU performance, margin, productivity, and assortment efficiency.
Strong command of key retail and digital metrics such as sell-through, margin, full price realization, weeks of supply, repeat rates, and productivity KPIs.
Partner with Planning to gather selling reads and seasonal insights that inform future assortment decisions.
Cross-Functional Collaboration
Serve as the merchandising point person for product data accuracy and line information.
Collaborate with Product, Planning, Sales Ops, Marketing, OSP (Label Production), and Operations to ensure smooth product setup through go-to-market.
Support communication of product information to external wholesale partners through tools such as Envoy B2B.
Requirements
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
3-5 years of experience in merchandising, merchandise operations, planning, or related consumer product categories (footwear/apparel preferred).
Strong understanding of merchandising fundamentals, including assortment development, retail math, seasonal planning, and SKU optimization.
High proficiency in Excel/Sheets (pivot tables, VLOOKUP/XLOOKUP, data validation, complex formulas).
Familiarity with NetSuite, New Item Status Tracker, OSP (Label Production), and Envoy B2B are strong pluses.
Exceptional attention to detail; comfortable owning and managing large volumes of product information.
Proactive self-starter with excellent organization and follow-through.
Clear communicator and effective collaborator across teams.
Leadership/Cultural Requirements
Cultural fit is crucial - Strong desire to make people feel good and live our brand ethos is a must.
A “team first” attitude, collaborative mindset and openness to feedback is a must.
Contribute to a positive, can-do attitude.
Enthusiasm for organization, clear structure, and impeccably maintained product data.
Energized by connecting product strategy, sales insights, and operational execution.
Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment.
Brings a strong balance of analytical rigor and merchandising intuition.
Job Type: Full Time - Exempt, Hybrid based in Braintree, MA
OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
Label Design Specialist
Chicago, IL jobs
The Labeling Specialist ensures all product labels meet federal, state, and brand requirements across Verano facilities. This role develops and enforces labeling standards, manages system workflows, and serves as the subject matter expert for compliance and accuracy. The Labeling Specialist partners with cross-functional teams to improve labeling processes, maintain documentation, and support initiatives that enhance efficiency and reduce compliance risk.
Essential Duties and Responsibilities:
Develop, implement, and enforce labeling standards, procedures, and governance frameworks across all facilities.
Interpret and apply state and federal packaging regulations to product labeling, advising leadership on compliance risks and necessary changes.
Approve or reject label designs based on regulatory requirements and brand standards without the need for managerial oversight.
Act as the subject matter expert to Marketing, Operations, and Compliance teams, advising on legal requirements, process improvements, and business impacts of labeling decisions.
Serve as system administrator for labeling software platforms, with authority to set access permissions, workflows, and approval structures.
Manage relationships with third-party printing vendors, audit internal and external labeling processes, and make recommendations to senior leadership for risk mitigation.
Lead initiatives to increase labeling efficiency, reduce compliance risks, and enhance workflow automation.
Maintain records of label approvals, compliance assessments, and system changes, and report findings to senior leadership.
Education and Experience:
5+ years of experience in packaging, labeling compliance, or regulated operations.
Expertise in interpreting and applying federal and state packaging laws.
Demonstrated ability to exercise discretion and independent judgment on compliance and brand-related matters.
Proficiency with label management systems.
Strong organizational and analytical skills with the ability to balance regulatory, operational, and brand considerations.
Excellent communication skills to provide expert-level advice to cross-functional teams and leadership.
Ability to manage multiple priorities in a fast-paced environment.
Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Deltek Specialist
New York, NY jobs
Deltek Specialist - AEC / Professional Services
Salary: $115K-$135K DOE
About the Role
A leading AEC-focused professional services firm is seeking an ERP Specialist with hands-on Deltek experience to manage and optimize enterprise systems. This role combines system administration, process improvement, reporting, and training, while collaborating with Finance, Operations, HR, Marketing, and Project Leadership.
Responsibilities
Serve as primary Deltek ERP administrator and SME
Configure systems, manage workflows, maintain data integrity, and support upgrades
Lead rollouts, enhancements, and integrations
Streamline processes and implement best practices
Build dashboards, KPIs, and reports to support decisions
Train teams and provide ongoing support
Requirements
7-10+ years ERP experience in AEC/project-based consulting
Strong hands-on Deltek ERP expertise
Knowledge of project accounting, resource planning, CRM, and project management
Familiarity with SQL; reporting tools (Power BI a plus)
Proven cross-functional leadership and training skills
Perks & Benefits
Competitive benefits: medical, dental, vision, 401(k) match
Flexible/hybrid work
Employee ownership & professional development programs
Apply Today - Reach out to Padraig @ HireIQ
GRC Specialist
Dallas, TX jobs
The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives.
What you will do:
Assist in the execution of IT control training programs for IT and business stakeholders.
Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up.
Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation.
Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements.
Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams.
Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST.
Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs.
Support the IGRC team in project management for compliance assessments and remediation initiatives.
What you will need:
Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered.
Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience.
Strong understanding of IT controls, audit processes, and remediation best practices.
Experience supporting IT control training and remediation activities.
Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC.
Excellent communication, organizational, and documentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.).
Familiarity with enterprise risk management and IT service management (ITSM) practices.
Proven ability to support process improvements in IT risk and compliance programs.
Client Services Specialist
Boca Raton, FL jobs
Flight Operations Coordinator
This Role is an In-House Role. The Candidate must be able to travel to our Boca Raton Office. We are not considering remote candidates.
Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best.
We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with leadership experience, as we see this role evolving into managing a team of coordinators in the future.
Key Responsibilities:
Coordinate and Schedule Flights - Efficiently arrange flight itineraries, considering client preferences and operational requirements.
Ensure Safe Operations - Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed.
Client Communication - Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries.
Accurate Documentation - Maintain detailed flight records, manage billing processes, and reconcile accounts.
Customer Service - Handle customer inquiries with professionalism, ensuring issues are resolved efficiently.
Compliance and Safety - Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety.
Ad Hoc Projects - Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department.
Qualifications:
Leadership Experience - Ability to mentor and guide others, with the potential to lead a team of coordinators in the future.
Proficiency in Excel and PowerPoint - Comfortable analyzing data, preparing reports, and presenting insights.
Detail-Oriented and Organized - Ability to multitask and manage multiple flights and clients simultaneously.
Strong Communication Skills - Professional verbal and written communication with both clients and internal teams.
Ability to Work Under Pressure - Remain calm and efficient in a fast-paced, time-sensitive environment.
Aviation Knowledge - Preferred but not required; a willingness to learn is essential.
If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!
Custom Stylist and Sales Specialist
Richmond, VA jobs
We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever.
Headquartered in Richmond, VA, we have 7 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun.
When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts.
A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you!
Check out our Instagram and company websites to learn more about who we are.
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About the Role
This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Custom Stylist and Sales Specialist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture.
Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible.
Assists customers with an Alton Lane one-on-one appointment based experience
Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Drive results by consistently striving to meet and exceed sales goals through various sales channels.
Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development.
Provide the best customer experience tailored to the needs of our clients.
Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach.
Be a strong communicator internally and externally with a positive and solution-oriented point of view.
Manage exceptional customer experience through overseeing front and back-end production processes.
Have Fun and Make Money!
Who you are:
• Previous experience in sales, hospitality, and/or service
• Genuine interest in fashion and styling
• Professional verbal and written communication skills
• Performs successfully in a team-based culture
• Flexible work schedule, including nights, weekends, and holidays
• Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required.
• Have a business development mindset.
• Is personable and an effective communicator with astute attention to detail.
• A proactive self-starter, comfortable in a fast-paced environment.
• Driven individual with a one-team mentality.
• Nimble with technology.
• Strong sense of self-awareness, humility, and personal responsibility.
• Adaptable to change with an eagerness to try new things.
• Passion for clothes, wardrobing, and styling.
Why you will want to work here:
• High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales.
• Opportunity for rapid career growth within an innovative and expanding company.
• Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan.
• Access to our luxury clothing and accessories through our generous employee discount program
• Get in on the ground floor of the Made-To-Measure revolution.
• You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry.
You could be the next Alton Lane team member. Apply today to schedule your interview.
Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.
Information Technology Specialist
Little Rock, AR jobs
We are currently looking for 6 IT Support Specialists to support a high-volume Windows 11 upgrade and migration initiative for our client in Little Rock, AR.
This is a fast-moving, hands-on environment-ideal for candidates who are quick learners, can absorb instructions immediately, troubleshoot efficiently, and adapt quickly when challenges arise. Candidates must be able to hit the ground running and operate with minimal oversight.
Key Responsibilities
Build, configure, and deliver devices to upgrade them to Windows 11
Support the organization through blue migrations and OS upgrades.
Install, configure, and troubleshoot desktops, laptops, phones, printers, peripheral devices, and software.
Troubleshoot with minimal supervision-resolve unexpected issues and ensure delivered machines function as expected.
Follow documented processes while also adjusting quickly to new challenges.
Maintain accurate IT documentation; update and close tickets as required.
Assist with various IT projects as assigned.
Take thorough notes and absorb instructions
Collaborate with the existing support team to provide day-to-day technical support to employees, including user assistance, system guidance, and issue resolution when needed.
Ideal candidates are:
Experienced enough to contribute immediately with minimal guidance.
Strong problem solvers who can clearly articulate real-world troubleshooting experience.
Fast learners who can grasp new processes quickly and adapt when issues arise.
Comfortable in a fast-paced, high-volume environment where priorities shift rapidly.
Execute and troubleshooting SCCM task sequences for OS and application deployment, including Windows imaging and software installation.
Able to work 100% onsite.
Organized, detail-oriented, and able to maintain productivity under pressure.
Preferred Skills
Experience supporting PCs in a Microsoft environment.
Experience with Office 365
Knowledge of help desk/ticketing systems.
Excellent communication and time-management abilities.
Strong troubleshooting and multitasking skills.
Ability to thrive in a fast-paced, collaborative IT environment.
Minimum Qualifications
5+ year of experience supporting PCs in a Microsoft environment.
Demonstrated troubleshooting and problem-solving skills.
Strong communication and organizational abilities.
Prior experience in a fast-paced technical support role.
Strong knowledge of Windows 10/11, imaging, and OS migration processes.
Market Expansion Specialist
El Segundo, CA jobs
Reports to: Director of Sales
FLSA Status: Full-Time, Exempt
Summary/Impact: The Market Expansion Specialist will own the acquisition of new accounts and drive market growth for scrubs within colleges/universities, medical, nursing, dental, and allied health programs, as well as campus retail partners. This is a call-first, outbound sales role designed for someone with strong communication skills, confidence in outreach, and a genuine passion for customer services, sales, and growth.
Responsibilities:
Prospecting & Pipeline (phone-first)
Build a named universe of universities/med schools/programs and book stores; prioritize by cohort size, hospital affiliations, and OTB potential
Execute multi-threaded outreach (call, voicemail, email, LinkedIn, associations, events); maintain stage exit criteria and next-step SLAs in CRM
Map buying committees (program directors, deans, clinical ops, procurement, bookstore GMM/DM/Buyer) and identify champions and economic buyers
Maintain precise CRM hygiene: contacts, activity, next steps, stakeholders, stage definitions
Sales Execution
Own the full cycle: discovery → solution design → samples/fittings → business case (sell-through/WOS/margin) → proposal → negotiation → close → launch
Design attach plays: program bundles, decoration, partnership sites/portals, sampling kits
Lead pre-season line reviews
Replenishment cadence
Collaborate with Marketing on segment narratives, collateral, events, and follow-up
Licensing, Retail Ops & Compliance
Navigate licensing; manage artwork submissions, brand guidelines, NIL permissions, and approval timelines
Ensure retail plumbing: EDI readiness (850/852/846/810), ticketing/UPC/ASN, routing-guide compliance, chargeback prevention
Enforce MAP/UMP, label-law compliance, and program-specific requirements
Forecasting & Reporting
Deliver weekly activity dashboards; provide monthly forecast with risks/upsides and variance analysis
Maintain auditable CRM records (call notes, approvals, artwork IDs, attachments) and licensing audit trails
Success Metrics:
Net New Accounts Added
Archived / Dead Accounts - Rekindle / Engaged
Current Account - Average Order Volume Increase
Program Adoption Percentage
Net New Gross Revenue
Requirements/Skills:
Required
2-7 years B2B sales with multi-stakeholder cycles; experience in university/education or apparel/uniforms strongly preferred
Proven cold-calling discipline and pipeline creation from scratch
Working knowledge of college retail
Familiarity with retailer needs and solutions
Familiarity with systems like HubSpot CRM (or similar), Google Suite, Microsoft Suite, Tableau BI (or similar)
Comfortable leading live fittings/demos; can translate product feature into sell-through math and margin outcomes
In-office (El Segundo) 5 days/week; travel-ready ~25% for fittings, showcases, launches, conferences and events
Preferred
Experience selling to medical/nursing/dental/allied-health programs and university hospitals/clinics
Knowledge of decorated-apparel specs (embroidery/DTU), Pantone/trim control, and MAP enforcement
Licensing fluency: CLC/Learfield/Affinity processes, school brand standards, NIL permissions
Exposure to event commercialisation- popups, trade shows, conferences
Physical Demands and Work Environment:
Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day)
Frequent use of hands and fingers to type, handle documents, and operate office equipment
Occasional lifting or carrying of light materials (typically less than 10 pounds)
Ability to communicate clearly via phone, video conferencing, and in-person meetings
Frequent travel may be required (domestic and/or international), including standing for extended periods at events or tradeshows, walking through partner facilities, and transporting presentation materials or promotional items
Ability to operate a motor vehicle or take commercial flights for business-related travel
This role is typically performed in an office environment, which may include a home office, shared coworking space, or corporate office setting.
Work may be conducted in varied environments during travel (e.g., conferences, hospitals, retail showrooms, partner sites, universities).
May occasionally be exposed to loud noise levels in public venues, changing temperatures, or crowded environments during events or field visits.
Compensation for California applicants is $85,000 - $115,000.
Customer Success Specialist
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Client Success Specialist
Chicago, IL jobs
Hello, Client Success Specialist! Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies. A Client Success Specialist nurtures client relationships with our brand partners - among them Fortune 100 Consumer Packaged Goods companies - and drives internal teams towards program execution excellence.
In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, manage internal and external process pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service.
We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago office from time to time.
Some key responsibilities are...
Provide necessary support and coordination to the Client Success team
Architect client solutions grounded in clear performance expectations
Serve as the primary point of contact for clients, proactively guiding them through Freeosk's program development process and responding to their needs
Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution
Your skills, background and experience include...
Minimum 3 years of experience (in-store or digital marketing required)
Ability to thrive under pressure and meet deadlines while multi-tasking
Excellent communication and interpersonal skills
Proactive self-starter willing to learn and grow with an ever-changing business
Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management
Proficient in Microsoft Office, Google Workspace, and JIRA applications
Proficient in Salesforce or other CRM
Bachelor's Degree in a relevant field preferred
The salary range for this Client Success Specialist position is $50,000 to $65,000 annually, depending on experience and skills. This range represents the minimum to maximum that Freeosk reasonably expects to pay for this position.
Our Benefits
Competitive pay
401(k) Match Program
Medical, Dental, Vision Insurance
Work From Home Stipend
Short Term and Long Term Disability
Life Insurance
Paid Time Off
Volunteer Opportunities
Summer Hours
Parental Leave
Tuition Reimbursement
Sabbatical Program
Professional Development
Wellness Stipend
Social events
Auto-ApplyClient Experience Specialist
New York, NY jobs
Job Description
SmartAsset is an online destination for consumer-focused financial information and advice, whose mission is helping people make smart financial decisions, reaching over an estimated 59 million people each month (as of January 2025) through our educational content and personalized calculators and tools. To extend our mission, we also operate SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with fiduciary financial advisors. SmartAsset has earned recognition on the Inc. 5000 (#2574 in 2023) and Deloitte Technology Fast 500™ (#250 in 2022) lists. Currently, SmartAsset ranks on Y Combinator's list of Top 100 Companies. A successful $110 million Series D funding round in 2021 valued the company at over $1 billion.
*Other than application and licensing fees, SmartAsset did not provide compensation for the aforementioned awards.
About the Job:
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country.
Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success.
This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Responsibilities:
Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected).
Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals.
Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors.
Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience.
Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-quality experience.
Accurately log all user interactions, challenges, and outcomes in our internal CRM system.
Identify and escalate recurring user pain points to improve the overall experience.
Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners.
Support additional projects or initiatives as needed in a fast-paced, collaborative environment.
Skills/Experience you have:
1+ years of high-volume call center experience required
Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized
Ability to learn and quickly adapt based on user and business needs
Organized, detail-oriented, and excellent time-management skills
Must be available to work some holidays or weekends during peak seasons
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles)
Available Benefits and Perks:
Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive.
Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers-so you can choose what fits your needs.
Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind.
Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role.
Time Off That Works: Generous vacation, sick, and parental leave policies-because balance matters.
Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP)
SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at *************************.
California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Salary: $45k + $15k Variable Commission + equity + benefits.
Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States
Client Onboarding Specialist
Lehi, UT jobs
Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!
LOCATION: Lehi, UT
POSITION OVERVIEW:
We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction.
RESPONSIBILITIES:
Client Onboarding:
* Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.
* Collaborate with the sales team to understand client expectations and requirements.
Customization and Configuration:
* Work closely with clients to customize and configure the property management software to meet their specific needs.
* Provide guidance on best practices for optimal software utilization.
Issue Resolution:
* Address and resolve any issues or challenges that may arise during the onboarding process.
* Collaborate with technical support and development teams to ensure prompt issue resolution.
Client Communication:
* Maintain clear and open communication with clients throughout the onboarding process.
* Provide regular updates on project timelines, milestones, and any potential roadblocks.
Product Knowledge:
* Stay informed about Opiniion's property management software updates, features, and enhancements.
Feedback Collection:
* Gather feedback from clients during the onboarding process and communicate insights to the product and development teams.
* Collaborate with cross-functional teams to enhance the onboarding experience based on client input.
Documentation and Reporting:
* Maintain accurate and detailed records of client onboarding activities.
* Provide regular reports on onboarding progress and client success metrics.
QUALIFICATIONS:
* Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software.
* Strong project management and organizational skills.
* Excellent communication and interpersonal skills.
* Proficiency in using client onboarding tools and software.
* Ability to work independently and collaboratively in a team environment.
If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you!
OPINIION'S CULTURE:
At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.
BENEFITS SNAPSHOT:
* Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
* 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
* Pre-tax Health Spending Accounts (HSA).
* Paid Parental Leave for all new parents (including adoption or foster care).
* Unlimited Time Off policies.
* 10 Paid Holidays annually.
* Monthly Gym Reimbursement benefit.
* Note that the above benefits are available only to full-time employees of Opiniion*
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The pay range for this role is:
16 - 20 USD per hour(Lehi Headquarters)
Client Onboarding Specialist
Lehi, UT jobs
We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction.
RESPONSIBILITIES:
Client Onboarding:
Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.
Collaborate with the sales team to understand client expectations and requirements.
Customization and Configuration:
Work closely with clients to customize and configure the property management software to meet their specific needs.
Provide guidance on best practices for optimal software utilization.
Issue Resolution:
Address and resolve any issues or challenges that may arise during the onboarding process.
Collaborate with technical support and development teams to ensure prompt issue resolution.
Client Communication:
Maintain clear and open communication with clients throughout the onboarding process.
Provide regular updates on project timelines, milestones, and any potential roadblocks.
Product Knowledge:
Stay informed about Opiniion's property management software updates, features, and enhancements.
Feedback Collection:
Gather feedback from clients during the onboarding process and communicate insights to the product and development teams.
Collaborate with cross-functional teams to enhance the onboarding experience based on client input.
Documentation and Reporting:
Maintain accurate and detailed records of client onboarding activities.
Provide regular reports on onboarding progress and client success metrics.
QUALIFICATIONS:
Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software.
Strong project management and organizational skills.
Excellent communication and interpersonal skills.
Proficiency in using client onboarding tools and software.
Ability to work independently and collaboratively in a team environment.
If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you!
OPINIION'S CULTURE:
At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.
BENEFITS SNAPSHOT:
Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
Pre-tax Health Spending Accounts (HSA).
Paid Parental Leave for all new parents (including adoption or foster care).
Unlimited Time Off policies.
10 Paid Holidays annually.
Monthly Gym Reimbursement benefit.
*Note that the above benefits are available only to full-time employees of Opiniion*
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Client Grievance Specialist
Brentwood, TN jobs
Client Grievance Specialist
We are looking for a detail-oriented and compassionate Client Grievance Specialist to join our team. The ideal candidate will be responsible for managing, investigating, and resolving patient complaints and grievances in compliance with CMS standards and health plan contractual obligations. This role is essential in ensuring patient satisfaction, compliance, and continuous quality improvement.
Roles and Responsibilities
Acknowledge, examine, and investigate patient complaints by reviewing call logs/recordings while leveraging internal systems for research
Maintain accurate records and documentation within internal systems
Use critical thinking to independently manage complex or escalated cases with minimal supervision
Collaborate with internal teams to collect all necessary information
Prepare and submit summary reports and findings regarding grievances to the relevant department managers
Report to Health Plan Partners as per contractual obligations
Identify trends or recurring issues and escalate them to leadership for quality improvement initiatives
Manage grievances in accordance with Centers for Medicare and Medicaid (CMS) standards, ensuring timely resolution and responses that comply with applicable regulations and internal guidelines.
Position Requirements
Associate or bachelor's degree in healthcare administration or a related field (or equivalent experience).
Strong analytical, problem-solving, and written/verbal communication skills
Proficiency with Microsoft Office Suite
Salesforce and Athena are experience a plus
Benefits
Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
Competitive salary
Comprehensive medical, dental, vision and life insurance
Flexible paid leave and vacation policy
401(k) plan with matching contributions
About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. .