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Working at Alorica
Alorica overview
Alorica's mission statement
To deliver insanely great customer experiences. We're making lives better… one interaction at a time. We combine passionate people with powerful solutions.
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Alorica employee reviews
Based on 29 ratings
They're a company
My experience with this company has been shocking
Micromanagement. No specialization, take calls for all items.
The paycheck.
Raising wages. No raises were ever given.
Dressing up and bringing a resume.
Poor. No raises.
Very diverse.
Helping people and clocking out.
n/a
THE PEOPLE that worked in the c.center
discount, oppt. to make multp. bonuses
n/a
management, customer quality care, marketing, and operations should work HAND IN HAND always, as well as access to info.; (reg. customer accounts/services, to assist in resolving any and all possible issues/cocerns.
I didn't really; breifly reviewed some researched materials about company. I also, sought out local regions overall "opinion" about the company/what it was like to work there (if they did) or what the company/service/products were like? How long have they used them for their needs, and why the repeat customer loyal? Just because for myself, I don't trust NO information but my own, and even still I go out of my way to be certain of anything, really. To know and be prepared, isn't just a survival tactic, it's a natural instinct; or at least very well should be.
slightly* above the average wages/bonuses per an hourly rate (vs.minimum wage)
there's room for improvements
succeeding
I've been here for 10 years great growing opportunities, great growing investment
In my location they could improve the employee experience by investing in better vendors specially for basic services like food, transportation and others.
The Free Daycare, and complementary Free insurance.
Greg is an inspiring leader and drives all regions to work as a team.
Creating more carrier education programs directed towards younger generations to build up stronger tenure
Learned about the company client's portfolio
Higher than average in the industry
Alorica has a great inclusion and diversity committee, which supports, embrace and welcome all backgrounds.
The team work environment
The experience and employees
It was far from my home
Flexible hours and ability for advancement
lot of chances and fair treatment
Work Station
Approval of PTO is easy, you will receive incentives and paid overtime. They approve sick leave with right documents
They way my Knowlegde grows in a daily basis.
Human resources Department.
The Environment.
You can move up to other roles quickly
The pay is very low and the work is very busy and stressful
The training department is not micromanaged
The pay
The rude customers and supervisors
The pay is the only thing that was worth it
It was a great company and the people are friendly
They dont seem to worry about what makes there agents happy .and changing things every other day
The other Agents were always friendly
The team work and support
Systems took a long time to work, not everyone had access to all the programs they needed in a timely manner
Affordable health care, incentives
Worked only Monday through Friday.
Very unprofessional. Only care about productivity.
Off on the weekends. Helped better my Customer Service skills.
co-workers were helpful and nice
their computer system had a lot of issues. Also, upper management was very unprofessional. The floor manager was very rude and incompetent. She harasses the employees, and always looks for a reason to blame an associate for computer malfunctions and issues. To avoid a bad reflection of her management skills she would rather fired employees for during their job instead of fixing the problems with the technical support and phone lines.
It used to be working overtime. Upper Management would ask the leads to ask the employees if they wanted to work through lunch. They would allow us to eat at our desk.
The executive atmosphere
The turnover rate was very well know
Functional cafe..bathrooms..lounge...etc
They had a good management team you learn more as you grow
The staff and the management made everyone felt at work
Traveling the bus take you home especially us that works the night shift
The environment was so warm and collective.
The management made things harder.
The incentives for the top performers.
Nothing very unprofessional. Training is mostly nonsense. A lot of messing around. No actual system training at all. They even tell you that it’s all figured out on the floor.
Almost everything, some times you don’t get paid on time. Management are all the kids in high school that smoked weed and didn’t care about class, very childish and petty.
Pop corn that they give free on Wednesday and the way nobody cares about anything. You have to mess up for a long time or do something horrible to get fired. Even if you mostly made mistakes they will keep you forever.
Finding the wants, interest and needs of cardmembers requesting assistance in in travel
No raises or advancement
There were none
Flexibility of work schedules
Compensation, Work Ethics of Sr. Management, Lack of Company engagement
NA
Environment, Growth Opportunities
Lack of Management
Incentives that they provide to top performers
Good management support, Helping customer's resolve complex technical issues. L2 support.
Call center closed
Vacation time, cross-training,
Nothing at all the place really sucks, abusive work, short breaks, poor compensation
Everything, they dont care about employees here, all they think about is the project and themselves, no compassion over uncontrollable metric
Bonuses that are never reachable and when you do reach it not payed
The ability to score bonuses by having good phone time stats. I was able to keep my call times within the range that would score the highest bonuses.
The environment was kind of like a zoo. The elevators had footprints on the ceiling (I'm not joking), and another manager found a couple having sex in the stairwell. It was not uncommon for people to be doing things at their desks that are usually done in the privacy of their homes, like clipping their toenails.
The bonuses were the best. I got really good at hitting the correct mark.
The team at Alorica
- The founders of Alorica is Andy Lee.
- The key people at Alorica are Greg Haller and Andy Lee.
Alorica rankings
Alorica is ranked #45 on the Biggest companies in California list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.
Alorica salaries
Evaluate Alorica's commitment to diversity and inclusion.
Alorica diversity
- Alorica has 61,000 employees.
- 66% of Alorica employees are women, while 34% are men.
- The most common ethnicity at Alorica is White (59%).
- 20% of Alorica employees are Hispanic or Latino.
- 13% of Alorica employees are Black or African American.
- The average employee at Alorica makes $29,418 per year.
- Alorica employees are most likely to be members of the democratic party.
- Employees at Alorica stay with the company for 2.7 years on average.
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Alorica office locations
Alorica is headquartered in Irvine, CA
Biggest Alorica locations
| Rank | City | Job count | Avg. salary |
|---|---|---|---|
| 1 | Plantation, FL | 9 | $25,488 |
| 2 | San Antonio, TX | 5 | $27,481 |
| 3 | Las Vegas, NV | 5 | $27,867 |
| 4 | Sarasota, FL | 4 | $25,711 |
| 5 | Virginia Beach, VA | 3 | $27,004 |
| 6 | Omaha, NE | 3 | $28,385 |
| 7 | Saint Joseph, MO | 3 | $28,798 |
Alorica financial performance
Highest paying Alorica competitors
| Rank | Company | Average salary | Jobs |
|---|---|---|---|
| 1 | $45,532 | 0 | |
| 2 | $45,519 | 0 | |
| 3 | $45,501 | 0 | |
| 4 | $39,944 | 0 | |
| 5 | $36,451 | 0 | |
| 6 | $33,141 | 0 | |
| 7 | $33,079 | 0 | |
| 8 | $32,537 | 0 | |
| 9 | $31,736 | 0 | |
| 10 | $31,453 | 0 |
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Zippia gives an in-depth look into the details of Alorica, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Alorica. The employee data is based on information from people who have self-reported their past or current employments at Alorica. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Alorica. The data presented on this page does not represent the view of Alorica and its employees or that of Zippia.
Alorica may also be known as or be related to Alorica, Alorica Inc and Alorica Inc.