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Alorica Overview

Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 100,000 energetic and dedicated team members in 150 locations across the globe, all driven by one goal: to create ...
The staff at Alorica come from unusually diverse demographic backgrounds. The company is 61.0% female and 41.1% ethnic minorities. Alorica employees are more likely to be members of the Democratic Party than the Republican Party, with 58.1% of employees identifying as members of the Democratic Party. But those numbers could change quickly because the turnover rate at Alorica is relatively high. Employees at Alorica stay with the company for an average of 1.2 years before leaving. The average employee at Alorica makes $28,504 per year. In comparison, some of its highest paying competitors, like Nutrisystem, Intoxalock, and Hispanic Teleservices, pay $49,067, $38,682, and $37,511, respectively.
Alorica is an industry leader with 92,000 employees and an annual revenue of $7.7B that is headquartered in Irvine, CA.

The Organization’s Mission

We make lives better…one interaction at a time—for our clients, customers, colleagues and communities.

Industry

Professional

Revenue

$7.7B

Employees

92,000

Founded in

1999

Headquarters

Irvine, CA

Website

alorica.com

Organization Type

Private

Is This Your Company?

The Team At Alorica

Key People
  • Andy Lee (ceo)

The Culture At Alorica

Information provided by the company
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of . Making Lives Better with Alorica.
Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers!
This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.
Every day, we aim to live up to our mission of creating insanely great customer experiences.

Alorica Reviews

Zippia Official Logo

4.0

Zippia UserNovember 2020

4.0

Zippia Official LogoZippia UserNovember 2020

What Do You Like About Working There?

The team work and support Show More

What DON'T You Like About Working There?

Systems took a long time to work, not everyone had access to all the programs they needed in a timely manner Show More

What Are Your Favorite Benefits/Perks?

Affordable health care, incentives Show More
Zippia Official Logo

2.0

Zippia UserSeptember 2020

2.0

Zippia Official LogoZippia UserSeptember 2020

What Do You Like About Working There?

Worked only Monday through Friday. Show More

What DON'T You Like About Working There?

Very unprofessional. Only care about productivity. Show More

What Are Your Favorite Benefits/Perks?

Off on the weekends. Helped better my Customer Service skills. Show More
Zippia Official Logo

1.0

Zippia UserAugust 2020

1.0

Zippia Official LogoZippia UserAugust 2020

What Do You Like About Working There?

co-workers were helpful and nice Show More

What DON'T You Like About Working There?

their computer system had a lot of issues. Also, upper management was very unprofessional. The floor manager was very rude and incompetent. She harasses the employees, and always looks for a reason to blame an associate for computer malfunctions and issues. To avoid a bad reflection of her management skills she would rather fired employees for during their job instead of fixing the problems with the technical support and phone lines. Show More

What Are Your Favorite Benefits/Perks?

It used to be working overtime. Upper Management would ask the leads to ask the employees if they wanted to work through lunch. They would allow us to eat at our desk. Show More
Zippia Official Logo

5.0

Zippia UserAugust 2020

5.0

Zippia Official LogoZippia UserAugust 2020

What Do You Like About Working There?

The executive atmosphere Show More

What DON'T You Like About Working There?

The turnover rate was very well know Show More

What Are Your Favorite Benefits/Perks?

Functional cafe..bathrooms..lounge...etc Show More
Zippia Official Logo

4.0

Zippia UserAugust 2020

4.0

Zippia Official LogoZippia UserAugust 2020

What Do You Like About Working There?

They had a good management team you learn more as you grow Show More

What DON'T You Like About Working There?

The staff and the management made everyone felt at work Show More

What Are Your Favorite Benefits/Perks?

Traveling the bus take you home especially us that works the night shift Show More
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Alorica Rankings

Alorica is ranked #9 on the Best Professional Companies to Work For in Irvine, CA list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Alorica Salaries

How much does Alorica pay?
The national average salary for an Alorica employee in the United States is $28,504 per year. Employees in the top 10 percent can make over $44,000 per year, while employees at the bottom 10 percent earn less than $18,000 per year.
6.5
Salary Score
Average Employee Earnings

Alorica Salaries By Job Title

The average employee at Alorica earns a yearly salary of $28,504 per year, but different jobs can earn drastically different salaries. The higher paying positions at Alorica include team manager, subject matter expert, operations manager, and sales consultant. A typical team manager salary at Alorica is $93,534. To get a better sense of the salaries at Alorica, other roles such as call center representative and customer service representative can be considered as well. For comparison, the title call center representative at Alorica earns $22,031 per year.
Job Title
Title
ascdesc
Average Salarydesc
Team Manager
Salary Range81k - 107k$94k$93,534
Subject Matter Expert
Salary Range84k - 94k$89k$89,476
Operations Manager
Salary Range65k - 80k$72k$72,419
Sales Consultant
Salary Range44k - 54k$49k$49,224
Supervisor
Salary Range45k - 50k$48k$48,011
Team Leader
Salary Range34k - 46k$40k$40,140
Sales Associate
Salary Range29k - 32k$31k$30,924
Technical Support Technician
Salary Range30k - 31k$31k$30,632
Technical Support Specialist
Salary Range28k - 29k$29k$28,989
Customer Service Agent
Salary Range27k - 28k$28k$27,654
$19k
$107k

Alorica Careers

On average, employees at Alorica stay with the company for 1.2 years. Employees most commonly join Alorica after leaving Walmart. When they leave Alorica, they most frequently get their next job at Walmart.

Average Length of Employment

U-Haul
2.0 years
Sitel
1.7 years
Conduent
1.4 years
Alorica
1.2 years

Top Employers Before Alorica

Walmart
24.1 %
Wendy's
4.3 %

Top Employers After Alorica

Walmart
22.7 %
Xerox
7.4 %

Alorica Employee Demographics

9.6
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Alorica Employees Education

Of the 92,000 employees at Alorica, 11.7% attended Fresno City College. Employees at Alorica most frequently majored in Business, and most employees’ highest level of education is an Associate.

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Alorica Employee Political Affiliation

Alorica employees are most likely to be members of the Democratic Party. The largest donation made to a political party by an Alorica employee was by Andy Lee. Andy Lee donated $7,500 to the Republican Party.

Employee Political Donations

NameascdescJob TitleascdescPartyascdescDonationascdesc
Andy LeeChief Operating Officer
Andy Lee
Chief Operating Officer
Chief Operating Officer
Republican Party
Republican Party
$7,500Republican Party
$7,500
Joyce LeeExecutive
Joyce Lee
Executive
Executive
Republican Party
Republican Party
$5,000Republican Party
$5,000
Mark PharissAttorney
Mark Phariss
Attorney
Attorney
Democratic Party
Democratic Party
$4,200Democratic Party
$4,200
Don ArnoldSoftware Engineer
Don Arnold
Software Engineer
Software Engineer
Democratic Party
Democratic Party
$1,420Democratic Party
$1,420
David LegateCustomer SVC Oper
David Legate
Customer SVC Oper
Customer SVC Oper
Republican Party
Republican Party
$1,233Republican Party
$1,233
Neil DonovanCall Center Representative
Neil Donovan
Call Center Representative
Call Center Representative
Democratic Party
Democratic Party
$1,076Democratic Party
$1,076
Louis ChristieAgent
Louis Christie
Agent
Agent
Republican Party
Republican Party
$1,012Republican Party
$1,012
William SimmonsCustomer Service Trainer
William Simmons
Customer Service Trainer
Customer Service Trainer
Republican Party
Republican Party
$660Republican Party
$660
Jason HauerFinance Director
Jason Hauer
Finance Director
Finance Director
Republican Party
Republican Party
$652Republican Party
$652
Mark HamiltonCustomer Service Representative
Mark Hamilton
Customer Service Representative
Customer Service Representative
Republican Party
Republican Party
$500Republican Party
$500
Show More

Alorica Financial Performance

7.7
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1999

Organization type

Private

How Would You Rate The Company Culture Of Alorica?

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Alorica Subsidiaries

Subsidiaries to Alorica include INPULSE RESPONSE GROUP, EGS Financial Care, and NCO Group. Employees at the parent company, Alorica, earn $28,504. In comparison, the salaries at INPULSE RESPONSE GROUP, EGS Financial Care, and NCO Group are $49,868, $32,246, and $27,277.
Company
ascdesc
Average Salarydesc
INPULSE RESPONSE GROUP
Salary Range34k - 72k$50k$49,868
EGS Financial Care
Salary Range26k - 39k$32k$32,246
NCO Group
Salary Range21k - 34k$27k$27,277
$21k
$72k

Alorica Competitors

Competitors of Alorica include Nutrisystem, Intoxalock, and Hispanic Teleservices. The average salaries at Nutrisystem rank the highest, with their employees earning an average salary of $49,067 per year. The employees at Intoxalock earn an average yearly salary of $38,682 per year, and the salaries at Hispanic Teleservices average $37,511 per year.
Companydesc
Average Salarydesc
Nutrisystem
Salary Range35k - 68k$49k$49,067
Intoxalock
Salary Range27k - 54k$39k$38,682

Hispanic Teleservices

Salary Range24k - 57k$38k$37,511
Ask Telemarketing
Salary Range24k - 56k$37k$37,346

Laurus International Enterprises

Salary Range25k - 51k$36k$36,312
The Gogolak Group
Salary Range24k - 50k$35k$35,063

Proto Call

Salary Range24k - 50k$35k$34,982

Calling Solutions

Salary Range24k - 50k$35k$34,931

CTI, LLC dba Customer Traac

Salary Range23k - 50k$35k$34,811

Access Worldwide Communications

Salary Range24k - 46k$34k$34,193
$21k
$68k

Frequently Asked Questions about Alorica

When was Alorica founded?

Alorica was founded in 1999.

How many Employees does Alorica have?

Alorica has 92,000 employees.

How much money does Alorica make?

Alorica generates $7.7B in revenue.

What industry is Alorica in?

Alorica is in the professional industry.

What is Alorica's mission?

Alorica's mission statement is "We make lives better…one interaction at a time—for our clients, customers, colleagues and communities."

What type of company is Alorica?

Alorica is a private company.

Who are Alorica's competitors?

Alorica competitors include U-Haul, Sitel, Conduent, VXI Global Solutions, Calling Solutions, Hispanic Teleservices, Live Bridge, NCO Group, PRC, Global Response, Working Solutions, Proto Call, Access Worldwide Communications, TCIM, Ask Telemarketing, Laurus International Enterprises, CTI, LLC dba Customer Traac, Nutrisystem, Intoxalock, The Gogolak Group.

Who works at Alorica?

Andy Lee (ceo)

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Updated December 31, 2020

Zippia gives an in-depth look into the details of Alorica, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Alorica. The employee data is based on information from people who have self-reported their past or current employments at Alorica. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Alorica and its employees or that of Zippia.

Alorica may also be known as or be related to ALORICA INC, Alorica, Alorica Inc and Alorica Inc.