Alorica overview

Alorica's award-winning customer experience and call center outsourcing solutions provide superior business services and exciting career opportunities.
The staff at Alorica come from unusually diverse demographic backgrounds. The company is 55.3% female and 41.0% ethnic minorities. Alorica employees are more likely to be members of the Democratic Party than the Republican Party, with 57.1% of employees identifying as members of the Democratic Party. But those numbers could change quickly because the turnover rate at Alorica is relatively high. Employees at Alorica stay with the company for an average of 1.2 years before leaving. The average employee at Alorica makes $27,251 per year. In comparison, some of its highest paying competitors, like RYLA TELESERVICES, Harte Hanks, and West, pay $57,704, $35,108, and $35,096, respectively.
Alorica is an industry leader with 92,000 employees and an annual revenue of $7.7B that is headquartered in Irvine, California.

The Organization’s Mission

We make lives better…one interaction at a time-for our clients, customers, colleagues and communities.

Industry

Professional

Revenue

$7.7B

Employees

92,000

Founded in

1999

Headquarters

Irvine, CA

Website

alorica.com

Organization Type

Private

Is This Your Company?

The team at Alorica

Key People
  • Andy Lee (ceo)

The Culture At Alorica

Information provided by the company
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of . Making Lives Better with Alorica.
Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers!
This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.
Every day, we aim to live up to our mission of creating insanely great customer experiences.

Alorica Reviews

Zippia Official Logo

5.0

Zippia UserApril 2020

5.0

Zippia Official LogoZippia UserApril 2020

What Do You Like About Working There?

The environment was so warm and collective. Show More

What DON'T You Like About Working There?

The management made things harder. Show More

What Are Your Favorite Benefits/Perks?

The incentives for the top performers. Show More
Zippia Official Logo

1.0

Zippia UserOctober 2019

1.0

Zippia Official LogoZippia UserOctober 2019

What Do You Like About Working There?

Nothing very unprofessional. Training is mostly nonsense. A lot of messing around. No actual system training at all. They even tell you that it’s all figured out on the floor. Show More

What DON'T You Like About Working There?

Almost everything, some times you don’t get paid on time. Management are all the kids in high school that smoked weed and didn’t care about class, very childish and petty. Show More

What Are Your Favorite Benefits/Perks?

Pop corn that they give free on Wednesday and the way nobody cares about anything. You have to mess up for a long time or do something horrible to get fired. Even if you mostly made mistakes they will keep you forever. Show More
Zippia Official Logo

1.0

Zippia UserOctober 2019

1.0

Zippia Official LogoZippia UserOctober 2019

What Do You Like About Working There?

Finding the wants, interest and needs of cardmembers requesting assistance in in travel Show More

What DON'T You Like About Working There?

No raises or advancement Show More

What Are Your Favorite Benefits/Perks?

There were none Show More
Zippia Official Logo

1.0

Zippia UserOctober 2019

1.0

Zippia Official LogoZippia UserOctober 2019

What Do You Like About Working There?

Flexibility of work schedules Show More

What DON'T You Like About Working There?

Compensation, Work Ethics of Sr. Management, Lack of Company engagement Show More

What Are Your Favorite Benefits/Perks?

NA Show More
Zippia Official Logo

4.0

Zippia UserAugust 2019

4.0

Zippia Official LogoZippia UserAugust 2019

What Do You Like About Working There?

Environment, Growth Opportunities Show More

What DON'T You Like About Working There?

Lack of Management Show More

What Are Your Favorite Benefits/Perks?

Incentives that they provide to top performers Show More
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Alorica Rankings

Alorica is ranked #10 on the Best Professional Companies to Work For in Irvine, CA list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

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Alorica Salaries

How much does Alorica pay?
The national average salary for an Alorica employee in the United States is $27,251 per year. Employees in the top 10 percent can make over $42,000 per year, while employees at the bottom 10 percent earn less than $17,000 per year.
7.1
Salary Score
Average Employee Earnings

Alorica Salaries By Job Title

While the average employee salary at Alorica is $27,251, there is a big variation in pay depending on the role. Some of the positions that earn high wages at Alorica include Team Manager, Account Manager, Sales Consultant, and Technical Support Specialist. A worker with the title Team Manager salary at Alorica can earn an average yearly salary of $46,581. Other roles at Alorica include Cashier and Customer Service Representative. A Cashier at Alorica earns an average yearly salary of $24,336.

Alorica careers

On average, employees at Alorica stay with the company for 1.2 years. Employees most commonly join Alorica after leaving Walmart. When they leave Alorica, they most frequently get their next job at Walmart.

Average Length of Employment
NCO Group2.0 years
West1.8 years

Alorica

1.2 years
Top Employers Before Alorica
Walmart23.3 %
Show More
Top Employers After Alorica
Walmart21.6 %
Xerox7.0 %
Show More
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Alorica Financial Performance

8.1
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1999

Organization type

Private

How Would You Rate The Company Culture Of Alorica?

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Alorica Subsidiaries

Subsidiaries to Alorica include RYLA TELESERVICES, Systems & Services Technologies, and West Direct II. Employees at the parent company, Alorica, earn $27,251. In comparison, the salaries at RYLA TELESERVICES, Systems & Services Technologies, and West Direct II are $57,704, $52,665, and $42,469.

Alorica Competitors

Competitors of Alorica include RYLA TELESERVICES, Harte Hanks, and West. The wages at RYLA TELESERVICES average higher than the other similar companies, where the median salary is $57,704 per year. Employees at Harte Hanks earn an average of $35,108 per year, and the employees at West earn an average salary of $35,096 per year.

Frequently Asked Questions about Alorica

When was Alorica founded?

Alorica was founded in 1999.

How many Employees does Alorica have?

Alorica has 92,000 employees.

How much money does Alorica make?

Alorica generates $7.7B in revenue.

What industry is Alorica in?

Alorica is in the professional industry.

What is Alorica's mission?

Alorica's mission statement is "We make lives better…one interaction at a time-for our clients, customers, colleagues and communities."

What type of company is Alorica?

Alorica is a private company.

Who are Alorica's competitors?

Alorica competitors include NCO Group, Sykes Enterprises, West, StarTek, VXI Global Solutions, Sutherland Global Services, PRC, Telvista, Conduent, The Results Companies, NOVO 1, Expert Global Solutions, Protocol Marketing, Harte Hanks, RYLA TELESERVICES, InfoCision Management, GCS, NEW, Morley Companies, Spherion.

Who works at Alorica?

Andy Lee (ceo)

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Zippia gives an in-depth look into the details of Alorica, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Alorica. The employee data is based on information from people who have self-reported their past or current employments at Alorica. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Alorica and its employees or that of Zippia.