Alorica jobs - 232 jobs

Customer Service Representative Location: Lake Mary, FL Employment Type: Full-time , $17.75/hr Supporting: Customer Care About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the worl Agent, Dispatch, Customer Experience, Retail

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquires Provide excellent customer service through active listening Work with confidential customer informartion and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. JOB RESPONSIBILITIES • Conduct new hire training in a classroom setting • Conduct follow-up one-on-one training when necessary • Conduct refresher training sessions • Conduct certification sessions • Attend training meetings • Attend training/quality assurance meetings • Assist training department with any other necessary functions • Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. OTHER RELATED DUTIES • Conduct new hire training in a classroom setting • Conduct follow-up one-on-one training when necessary • Conduct refresher training sessions • Conduct certification sessions • Attend training meetings • Attend training/quality assurance meetings • Assist training department with any other necessary functions • Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. Qualifications QUALIFICATIONS Minimum Education and Experience: • Possession of a High School Degree, GED or other equivalent education; Associates degree preferred • Previous experience in training and/or customer call center experience Knowledge, Skills and Abilities: • Demonstrated knowledge of adult learning techniques and best practices in training delivery • Demonstrated knowledge of specific account provisions, products, and policies • Ability to communicate effectively both orally and in writing • Excellent attendance and punctuality • Demonstrated effective listening skills • Demonstrated proficiency of presentation skills • A wide degree of creativity and latitude is expected • Knowledge of Microsoft Word, Excel, and PowerPoint • A great attitude Work Environment: Ability to work in a fast paced, ever changing environment Physical Demands: Ability to stand while conducting training classes Ability to travel to centers to deliver training or to monitor, evaluate and coach team members. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. Equal Opportunity Employer - Veterans/Disabled

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

TRG Management, a premier property management company experienced with all types of housing, including garden, mid-rises, high-rises, and luxury rentals. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Job Responsibilities include but are not limited to: Prepares or assists in preparing apartment turns for new residents from painting, flooring, general repairs, housekeeping, etc. Responsible for the hands-on maintenance of the property, including overall inspection, repair, and general maintenance of apartment homes and other interior/exterior areas. Acts as a team leader; among the general maintenance associates; delegating, supervising, directing and assisting in the work of the department. Installs and repairs electrical systems, appliances, electrical and HVAC equipment. Performs various preventative maintenance functions and records findings in maintenance log. Performs on-call emergency service as required. Works along with general maintenance staff in maintaining grounds and keeping them free of trash and debris. Monitors the maintenance and up-keep of all mechanical equipment on the community including, but not limited to, water heaters, HVAC units, etc. Diagnoses malfunctioning apparatus such as transformers, motors, and electrical fixtures. Replaces faulty electrical components of machine such as relays, switches, and motors, and positions sensing devices. The ideal candidate will possess: A high school diploma or equivalent (preferred). A minimum of three (3) years hands-on maintenance experience in areas such as plumbing, electrical, carpentry, HVAC, etc. Excellent communication and interpersonal skills required. Supervisory experience (preferred). An EPA or CFC certification. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid PTO Opportunities for Professional Development and Tuition Reimbursement. TRG Management is an Equal Opportunity Employer. We are a Drug- Free Workplace.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Position Responsibilities: Responsible for the performance of all lease-up properties through stabilization. Budget preparation and control. Prepare financial review of operating statements. Provide direction and assist property managers with planning, work direction, addressing complaints and resolving issues. Ensure proper management of property expenses. Negotiate with vendors and/or contractors for service and cost. Ensure compliance for property inspections. Train property staff of company policies, procedures and best practices. Travel to property sites. Other duties and/or project as assigned. Position Requirements: Minimum of 5 years experience managing a multiple apartment community, Affordable Housing, RAD, PBV experience preferred. CPM, Bachelors Degree preferred. Strong organizational skills with the ability to manage a multi-changing work environment and priorities. Strong Financial, contract negotiation & bidding skills. Excellent verbal and written communication skills. Proficient in MS Office Suite. Ability to recruit, train and build a dynamic work team. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid PTO Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Mandatory Skills: Mandatory Technical / Functional Skills 1) Expert in HTML5, CSS3, IndexedDB and & Angular JS 2) Responsive web development using Bootstrap 3) Fixing the compatibility issues of webpages on various browsers (IE 10, Mozilla Firefox) & devices (laptop & tablets) Roles and responsibility Confer with the client to discuss ideas for the layout, colors, and organization of the site. Oversee production and implementation. Create pages that appeal to the tastes of the site's users. i.e. usability & accessibility. Build applications and services for the Web. Test applications on various browsers and modify if necessary. Architect websites, design data-driven applications, and find efficient client-server solutions Desirable Technical / Functional Skills 1)have creativity and imagination 2)be adaptable and able to pick up new techniques 3)have good interpersonal and communication skills 4)be able to work on own or in a team Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Employment Type: Full-time Reporting to: Chief Sales Officer ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE'S WHAT THE JOB REALLY LOOKS LIKE We're looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you're driven, resilient, and energized by growth, you'll be a great addition to our team! HOW YOU'LL MAKE AN IMPACT 1. Pipeline Building & New Business Development Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research. Lead discovery conversations to uncover client pain points, operational needs, and decision criteria. Maintain disciplined pipeline management with consistent follow-up and CRM accuracy. 2. Consultative Solution Selling Translate client challenges into clear, relevant BPO solutions and value propositions. Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes. Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations. 3. Executive Engagement Conduct polished, high-level conversations with senior leaders and decision-makers. Facilitate presentations, business cases, and solution narratives that command executive attention. 4. Negotiation & Deal Management Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations. Identify non-negotiables and hold position on high-impact items that matter to long-term success. Collaborate with internal teams (legal, operations, delivery) to advance deals to closure. 5. Collaboration & Internal Alignment Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility. Share best practices, participate in peer reviews, and contribute to a high-performance sales culture. 6. Resilience, EQ, and Relationship Building Navigate objections with empathy, confidence, and emotional intelligence. Sustain momentum despite rejection and consistently re-engage potential clients. Build trust and rapport across diverse stakeholders through transparency and authenticity. WHAT'LL SET YOU UP FOR SUCCESS Hunger for Growth Self-motivated, proactive, and eager to pursue opportunities independently. Comfortable owning a number, driving activity, and outperforming expectations. Scrappy, Creative, and Story-Driven Investigative mindset with the curiosity to dig beyond surface-level client needs. Ability to craft compelling, client-relevant stories that differentiate our value. Collaborative Dealmaker Works well in team environments and actively contributes to shared success. Skilled at negotiation and securing agreements that protect value and long-term outcomes. Courageous & Resilient High resilience and persistence in outreach, follow-up, and re-engagement. Handles objections professionally and keeps conversations moving forward. Industry & Operational Fluency Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred). Adept at simplifying complex processes for clients. Experience and Qualifications: 3-8 years of experience in BPO sales, enterprise sales, or solution-based selling roles. Proven track record of meeting or exceeding sales targets. Strong communication, presentation, and executive engagement skills. CRM proficiency (Salesforce, HubSpot, etc.). Bachelor's degree preferred; equivalent experience considered. Location Note: We're currently hiring for this position in: “Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Competitive base pay with performance-driven incentives Comprehensive benefits including medical, dental, vision, and 401(k) Career development through Alorica Academy's open-access courses Real opportunities to grow within a global organization Access to our employee assistance program A collaborative, inclusive culture where innovation actually happens Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs #Sales

TRG Management, a premier property management company experienced with all types of housing, including mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Job Responsibilities include but are not limited to: Prepares or assists in preparing maintenance to include service request, unit turns, general repairs, housekeeping, etc. Responsible for the hands-on maintenance of the property, including overall inspection, repair, and general maintenance of offices and other interior/exterior areas. Installs and repairs electrical systems, apparatus, and electrical and electronic components of industrial machinery and equipment. Performs various preventative maintenance functions and records findings in maintenance log. Performs on-call emergency service as required. Works along with general maintenance staff in maintaining grounds and keeping them free of trash and debris. Monitors the maintenance and keep-up of all mechanical equipment on the community including, but not limited to, water heaters, HVAC units, etc. Diagnoses malfunctioning apparatus such as transformers, motors, and lighting fixtures and replaces damaged or broken wires and cables. Replaces faulty electrical components of machine such as relays, switches, and motors, and positions sensing devices. The ideal candidate will possess: A high school diploma or equivalent (preferred). A minimum of two (2) years hands-on apartments maintenance experience in areas such as plumbing, electrical, carpentry, HVAC, etc. Excellent communication and interpersonal skills required. The ability to lift and work heavy equipment. An EPA or CFC certification. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Responsibilities: Understand market and rental rates by consistently surveying the local competition. Attract tenants by advertising vacancies; obtain referrals from current tenants; explain advantages of location and services; show units. Contract with tenants by negotiating leases; collect security deposit. Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; contracting with vendor services. Maintain building systems by contracting for maintenance services; supervising repairs. Secure property by contracting with security patrol service; establish and enforce precautionary policies and procedures; respond to emergencies. Enforce occupancy policies and procedures by confronting violators. Prepare reports by collecting, analyzing, and summarizing data and trends. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments. The ideal candidate will possess: Prior Affordable Housing Experience. Qualifications: Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) or Certified Occupancy Specialist (COS) A minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service-related business with appropriate certification(s). The achievement of Fair Housing certification prior to interaction with prospects or residents Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications Knowledge of OSHA laws and regulations Flexible work schedule Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management Company is an Equal Opportunity Employer. We are a Drug- Free place.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Responsibilities: Understand market and rental rates by consistently surveying the local competition. Attract tenants by advertising vacancies; obtain referrals from current tenants; explain advantages of location and services; show units. Contract with tenants by negotiating leases; collect security deposit. Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; contracting with vendor services. Maintain building systems by contracting for maintenance services; supervising repairs. Secure property by contracting with security patrol service; establish and enforce precautionary policies and procedures; respond to emergencies. Enforce occupancy policies and procedures by confronting violators. Prepare reports by collecting, analyzing, and summarizing data and trends. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments. The ideal candidate will possess: Prior Affordable Housing Experience. Qualifications: A minimum of 1 year on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 2 years supervisory experience in a customer service-related business with appropriate certification(s). The achievement of Fair Housing certification prior to interaction with prospects or residents Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications Knowledge of OSHA laws and regulations Flexible work schedule Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management offers competitive pay, a benefits package that includes health, dental, vision, Life insurance, 401(k) and opportunities for career advancement. TRG Management Company is an Equal Opportunity Employer. We are a Drug- Free place.

**Customer Service Representative ** **Employment Type:** "Full-time" **Supporting:** "Healthcare" **About Us ** We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **Here's What the Job Really Looks Like** You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. **How You'll Make an Impact** + Guide customers through questions, concerns, or challenges they encounter while using the product or service + Listen actively to understand the root of the issue and provide clear, effective solutions + Record detailed call information for auditing, reporting, and follow-up purposes + Maintain and update customer records to ensure accurate and current information + Identify opportunities to introduce customers to new or enhanced services that meet their needs + Provide recommendations and guidance in a way that adds value and enhances the overall customer experience At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. **What'll Set You Up for Success** **Required:** + High school diploma or GED + 6+ months of customer service or sales experience preferred + Work at home environment is in a private residence and matches the address listed on file + Comfortable working with company-issued equipment such as a webcam if applicable. + An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **For Internal Candidates:** + Must not be on any corrective action or performance plans + Must have held your current position for 6+ months + Must have relevant industry/program experience **Location Note:** We're currently hiring for this position in "Tucson, Arizona". **Why Alorica?** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. **What We Offer:** + Health, dental, and vision coverage with HSA options + Paid time off + Flexible pay options: daily or weekly pay + 401(k) retirement plan + Leadership development programs that really grow your career + Open access courses through Alorica Academy + Paid training and tuition reimbursement + Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more + Employee assistance program for personal and professional support + Additional voluntary benefits to meet your individual needs **Our Values** **Bold** - We challenge conventions and take smart risks **Relentless** - We deliver results, no matter what it takes **Connected** - We work as One Alorica because we're stronger together **True** - We show up as our authentic selves, every single day **Ready to Join Us?** If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! **Equal Opportunity Employer - Veterans/Disabled** DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. \#AloricaJobs #CallCenter #CustomerServiceJobs

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Port Saint Lucie, Florida location. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users. If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you! Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies Comply with the performance indicators or parameters defined by the specific client's operation Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information Participate in continuous training programs established by the company for optimal development in the role Comply with all the orders, instructions, procedures related and complementary to the role Able to moderate traumatic, sensitive and potentially offensive content Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: Experience navigating internet websites including social media, commercial websites, etc. Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material. Attention to detail. High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Predictable and reliable attendance. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. What We Prefer Experience in reviewing/monitoring social media Consistent work history Proven oral & written communication skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We're actively seeking a Leasing Consultant in Pensacola, FL. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Functions and Responsibilities: Interview prospective tenants while adhering to Fair Housing Standards. Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms. Fills out the lease form or agreement and collects the security deposit. Periodically inspects the state of the property and makes arrangements for essential maintenance. Compiles a list of available rental units. Identifies potential prospects. From start to finish, managing the leasing/renewal process. Provide exceptional customer service and build great working connections with our residents. Answers incoming calls and voicemails professionally and promptly. Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations. Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status. Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date. Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs. Monitoring local market trends and updating property comparable to keep an eye on what our competitors are doing. The ideal candidate will possess: A high school diploma or its equivalent is preferred. 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate. Previous leasing experience is a plus, not a requirement. It is vital to have a strong customer service orientation and presenting abilities. Working experience with MS Office Suite (Word, Excel, PowerPoint). Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus. Onesite experience a plus. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management Company is an Equal Opportunity Employer. We are a Drug- Free Workplace.

Customer Service Representative Employment Type: Full-time , $17.75/hr Supporting: Customer Care About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: * High school diploma or GED * 6+ months of customer service or sales experience preferred For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in Lake Mary, FL Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs #LakeMary

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

**GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. **JOB RESPONSIBILITIES** - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Conduct refresher training sessions - Conduct certification sessions - Attend training meetings - Attend training/quality assurance meetings - Assist training department with any other necessary functions - Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. **OTHER RELATED DUTIES** - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Conduct refresher training sessions - Conduct certification sessions - Attend training meetings - Attend training/quality assurance meetings - Assist training department with any other necessary functions - Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. **QUALIFICATIONS** **Minimum Education and Experience:** - Possession of a High School Degree, GED or other equivalent education; Associates degree preferred - Previous experience in training and/or customer call center experience **Knowledge, Skills and Abilities:** - Demonstrated knowledge of adult learning techniques and best practices in training delivery - Demonstrated knowledge of specific account provisions, products, and policies - Ability to communicate effectively both orally and in writing - Excellent attendance and punctuality - Demonstrated effective listening skills - Demonstrated proficiency of presentation skills - A wide degree of creativity and latitude is expected - Knowledge of Microsoft Word, Excel, and PowerPoint - A great attitude **Work Environment:** Ability to work in a fast paced, ever changing environment **Physical Demands:** Ability to stand while conducting training classes Ability to travel to centers to deliver training or to monitor, evaluate and coach team members. _We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia._ Equal Opportunity Employer - Veterans/Disabled

Mandatory Technical / Functional Skills Expert in HTML5, CSS3, IndexedDB and & Angular JS Responsive web development using Bootstrap Fixing the compatibility issues of webpages on various browsers (IE 10, Mozilla Firefox) & devices (laptop & tablets) Roles and responsibility Confer with the client to discuss ideas for the layout, colors, and organization of the site. Oversee production and implementation. Create pages that appeal to the tastes of the site's users. i.e. usability & accessibility. Build applications and services for the Web. Test applications on various browsers and modify if necessary. Architect websites, design data-driven applications, and find efficient client-server solutions Additional Information All your information will be kept confidential according to EEO guidelines.