Team Manager jobs at Alorica

The Guest Experience Manager supports the development, delivery, evaluation, and overall quality of the public programming and community outreach initiatives. The Guest Experience Manager will lead program creation and educator facilitation for existing exhibit-based experiences. They will also plan and build innovative new programs. This role also oversees the development and implementation of surveys, data collection, and evaluation tools to assess program quality, guest satisfaction, and learning impact. The position supervises and mentors Guest Experience Educators, volunteers, and interns. Responsibilities Research, develop, prepare, and deliver engaging science activities, workshops, demonstrations, and programs for guests of all ages. Create, implement, and supervise programs and daily exhibit experiences. Design and develop new programs for expansion spaces. Collaborate on special events and grant-funded programming. Communicate with community partners to support and coordinate programming. Provide a positive, inclusive, and engaging atmosphere for all guests. Oversee planning, inventory, organization, and storage of materials used in daily and seasonal programming. Manage operational needs, training, and quality standards for educator-led exhibit programs. Support off-site outreach operations and coordinate logistics for events. Develop, implement, and manage surveys, feedback tools, and data-collection methods to evaluate program effectiveness, guest experience, and learning outcomes. Collect, analyze, and report data to inform program improvements and support grant reporting. Coordinate volunteer tasks and scheduling with the Events Manager. Assist with setup and breakdown of activities, programs, and special events. Perform additional duties as assigned to support the Community Engagement & Education Department as programs expand. Requirements: Minimum of 3 years of experience in educational programming, science, or technology; bachelor's degree preferred. Strong interest in public education, public speaking, and STEM/STEAM programming. Creativity, enthusiasm, and strong ability to engage guests through hands-on learning; theater experience is a plus. Comfort working with chemicals, tools, craft materials, and small animals as needed. Proficiency with computers and basic data-tracking tools; experience with survey or evaluation software is a plus.

Job Title: Office Manager Compensation: $29-$34/hour based on experience Benefits: Full benefits available upon direct hire, including medical, dental, vision, and 401(k). About the Opportunity: Addison Group is seeking Office Managers for a direct hire opportunity with a leading healthcare organization. These roles are newly created to support growing practices and provide leadership between Practice Administrators and front office teams. If you thrive in a fast-paced environment and have strong leadership skills, this is an excellent opportunity to join a company focused on growth and patient care. Key Responsibilities: Supervise, hire, and train administrative staff Review and approve timecards Manage team performance and ensure operational efficiency Oversee building maintenance, cleaning, and supply ordering Handle phones, mail, and patient communication as needed Ensure patient satisfaction and address escalated concerns Collaborate with Practice Administrator on workflow improvements and leadership initiatives Qualifications: Minimum 5 years of experience in medical practice operations Leadership experience required (team supervision and performance management) Strong understanding of clinic workflows and medical terminology Excellent communication and problem-solving skills Ability to adapt to change and think critically in a dynamic environment Perks: Direct hire with full benefits Career pathing and leadership training program launching soon Opportunity to join a growing organization with a collaborative culture Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Title: Office Manager Compensation: $70,000-80,000, could go up based on experience Benefits: Full benefits available upon direct hire, including medical, dental, vision, and 401(k) About the Opportunity: Addison Group is seeking an experienced Office Manager for a direct hire opportunity with a respected oral and facial surgery practice. This is a high-impact leadership role supporting a busy clinic with multiple providers and a large support staff. The ideal candidate will bring strong operational management skills, financial acumen, and the ability to lead with confidence and empathy. Key Responsibilities: Oversee day-to-day operations of a busy dental/medical practice Manage a team of 18 support staff including front office, dental assistants, and hygienists Collaborate with three providers to ensure smooth clinic flow and patient satisfaction Lead initiatives to scale and grow the practice Handle financials, reporting, and practice performance metrics Utilize ADP Workforce Now, DSN, and PowerBI for reporting and management Foster a positive, professional, and accountable office culture Qualifications: Minimum 3 years of medical or dental practice management experience Proven experience managing P&L and large teams Proficiency in practice management systems and reporting tools (PowerBI preferred) Strong leadership skills with the ability to navigate complex personalities Comfortable having difficult conversations and driving performance improvements Excellent communication, organization, and problem-solving skills Perks: Direct hire with full benefits Flexible Fridays Opportunity to work with a tenured and mission-driven team Supportive leadership and training from senior operations staff Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Full-Time | Leadership Opportunity | Multi-Craft Maintenance | Growth to Manager Role We're seeking a skilled Maintenance Team Lead with strong multi-craft experience and demonstrated leadership abilities. This role is ideal for someone who has overseen or coordinated maintenance activities-even informally-and is ready to step into a future managerial position. If you enjoy developing technicians, improving maintenance processes, and working hands-on with mechanical and electrical systems, this is a great long-term opportunity. Position Overview The Maintenance Team Lead will support daily maintenance operations, assign and oversee work orders, troubleshoot equipment issues, and ensure safety and production goals are met. While strong electrical skills, PLC knowledge (Allen-Bradley, some Siemens), and robotics experience are valuable, expert-level controls skills are not required. A dedicated controls lead is already in place. This role requires a proactive leader who can balance technical work with people management. Key Responsibilities Lead and support maintenance technicians during daily operations Prioritize, assign, and follow up on work orders using maintenance software Act as a frontline leader, promoting safety, quality, and productivity standards Respond to equipment breakdowns and support advanced troubleshooting when needed Participate in or lead pre-shift, department, safety, and other operational meetings Assist in incident investigations, root cause analysis, and corrective action development Ensure proper training and skill development of assigned maintenance staff Set daily goals for the maintenance team and coach employees to meet expectations Foster strong communication, provide performance feedback, and promote teamwork Maintain effective relationships with internal teams and outside vendors Participate in on-call rotation for complex equipment issues Work overtime as needed to support production and equipment uptime Qualifications Minimum 5 years of experience in an industrial maintenance environment Strong mechanical skills, including pneumatics, hydraulics, and basic fabrication Advanced electrical troubleshooting skills; ability to read electrical schematics Understanding of PLC systems and ability to troubleshoot ladder logic (Allen-Bradley preferred) Experience with VFDs, DC drives, compressed air systems, and process water systems Previous leadership experience (formal or informal)-assigning work, coaching techs, or coordinating a team Industrial Maintenance Certification preferred High school diploma or GED required Basic math skills and intermediate computer proficiency (Outlook, Excel, Teams, PowerPoint) Strong communication, interpersonal, and organizational skills Self-motivated with the ability to take initiative and adapt to changing priorities Additional Information This role will transition into a Maintenance Manager position over time based on performance Must be comfortable with an on-call rotation and occasional overtime Equal Opportunity Employer

Lead Maintenance Technician - 1st Shift (Direct Hire) Pay: Up to $45/hr (based on experience) Schedule: Monday-Friday, 1st Shift Type: Full-Time, Direct Hire + Full Benefits + Bonus Opportunities A growing manufacturing company in the Lewisburg, TN area is seeking an experienced Lead Maintenance Technician to join their team on 1st shift. This person will serve as the go-to leader for daily maintenance activities, troubleshooting, and guiding a small team of maintenance technicians. The ideal candidate is hands-on, proactive, and capable of managing both technical work and team coordination. Key Responsibilities Lead day-to-day maintenance activities and assign work orders to maintenance technicians. Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic systems. Perform advanced electrical diagnostics, including PLC, VFD, and drive system troubleshooting. Support equipment reliability efforts by identifying root causes and recommending corrective actions. Ensure safety protocols are followed and participate in safety and maintenance meetings as needed. Train and mentor maintenance team members; provide feedback and support skill development. Assist in incident investigations and documentation as needed. Prioritize maintenance tasks to reduce downtime and support production goals. Participate in on-call rotation for major breakdowns or advanced troubleshooting support. Work overtime as needed (minimal notice). Qualifications Minimum 5 years of industrial maintenance experience in a manufacturing environment. Minimum 2 years of experience leading maintenance technicians, assigning work, or functioning as a lead/senior tech. Strong mechanical and electrical troubleshooting abilities (hydraulics, pneumatics, fabrication, electrical repair). Ability to read and interpret electrical schematics. Working knowledge of PLC fundamentals and ladder logic troubleshooting. Experience with VFDs, DC drives, compressed air systems, and process water/chiller systems. Strong communication skills and ability to work closely with cross-functional teams. Self-motivated, organized, and able to prioritize work independently. High school diploma or GED required. Basic computer skills (Outlook, Excel, Teams, etc.).

The Office Manager position plays a crucial role in the success of the internal staff within an office. The Office Manager will prioritize their day to balance the responsibilities of managing the day-to-day office needs, supporting producers, and partnering with local Branch Managers to champion a cohesive, positive office culture. Responsibilities: Act as local point of contact for all facilities-related responsibilities including vendor management, building management (parking, building access, etc.) and coordinating with Facilities Manager for office repairs Manage and maintain an orderly office environment Manage front desk coverage schedule and ensure calls are answered and office visitors are greeted courteously and in timely manner Coordinate group meetings; provide support for any necessary detail - scheduling, booking conference rooms, food catering, transportation, materials Coordinate interview rooms to ensure short wait times Act as Onboarding Partner for all local new hires to assist with equipment inventory, desk setup, and any other required first day needs Regularly meet with Operations Support Manager for any new policies, updates, or changes to any internal process Act as a liaison for production teams by communicating changes, as well as facilitating new initiatives driven by various corporate departments Assist with candidate care initiatives and recognition weeks, such as Payroll Week, Admin Day, etc. Partner with local Branch Managers to plan and coordinate office-wide annual events Assist with internal culture projects in partnership with the local Managers or Operations Support Manager, as needed Oversee all aspects of the candidate onboarding and compliance process including initiation, candidate follow-up, and tracking, in compliance with HR policies Verify and complete pre-employment screening and Form I-9s, when applicable Maintain all confidential information for candidates, including pre-employment screening and Form I-9 documentation May assist with the candidate timecard process including reporting, contacting candidates, and notifying recruiters Assist with completing unemployment claims Publish and maintain jobs on approved job boards Qualifications and Education Requirements: Four-year degree or equivalent Professional oral and written communication skills Proficient in Word and Excel Excellent customer service skills Organized and detail-oriented

Galveston client is looking for a direct hire Inventory - Operations Manager. The ideal candidate will have experience managing multiple warehouses handling the following: Achieve warehouse performance goals in productivity, accuracy, and expense control. Improve warehouse processes and procedures. Analyze operational reports to enhance performance and efficiency. Strong IT skills and ability to analyze operational and financial reports. Foster teamwork and communication to achieve goals. Use Warehouse Management Systems (WMS) effectively to control operations. Ensure compliance with safety policies and procedures.

Title: Nursing Team Lead Status: Full-Time Salary: Salary to be discussed with a Bryant Staffing Solutions Recruiter. Visa Support: Not Available A dynamic pediatric healthcare team in Raleigh is seeking an experienced and motivated Nursing Team Lead. This role is essential to the coordination of patient care and the efficient flow of clinical operations. Ideal candidates are licensed RNs or LPNs with pediatric experience, a strong leadership presence, and a passion for delivering high-quality, compassionate care. Key Responsibilities: Monitor clinic schedules and optimize workflow to maintain clinical efficiency Support training and onboarding of new staff; provide performance feedback Assist in the implementation and management of electronic medical record systems Conduct clinical audits to ensure staff development and compliance Collaborate with leadership to support daily operations and team objectives Uphold all regulatory standards (OSHA, CLIA, HIPAA) Travel to additional clinic sites when necessary Qualifications: Current RN or LPN license in North Carolina Minimum two years of pediatric nursing experience preferred Strong clinical, communication, and decision-making skills Proven ability to lead, delegate, and work both independently and within a team High School Diploma or equivalent required; a degree in a biological, chemical, or physical science is preferred BCLS certification required Why Relocate to Raleigh? Raleigh offers a vibrant mix of city and suburban life, with a lower cost of living compared to major metro areas. Enjoy outdoor activities in nearby parks and trails, a thriving food and nightlife scene, and access to renowned universities and cultural venues.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions. This role will support all segments of PointClickCare, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Meet our Marketing TeamKey Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in our online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare's customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.) Innovate and implement ideas to grow all market segment online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc. Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Up to 25% travel for marketing team meetings and events Skills & Qualifications: 5+ years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community and Customer Advocacy Program Management with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Skills & Experience: Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact ****************************** should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: ****************************** PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Your savvy management style and hotel contracting background will make you a leader in this important role. The Team Manager of Event Sourcing is responsible for managing a team of sourcing managers, senior sourcing managers and leads, executing hotel and CVB related contracts, building and maintaining strong client and supplier relationships, supporting sales in bid opportunities as needed, and acting in an individual contributor role when procurement support is needed. Reporting to the Director of Event Sourcing. The Team Manager will collaborate with a team of Event Sourcing Managers and leads on policy and process improvements, and organizational strategies. Acting as an escalation point for sourcing managers, the Team Manager is responsible for client issue resolution and problem solving. As a people manager, this individual on-boards, develops and mentors direct reports, and oversees the day-to-day management duties of their team. What you will do here: Day-to-day management of a team of up to 6 - 8 direct reports, including workload distribution and assignment of projects, and measure and report up on team performance against established metrics Lead new hire on-boarding, conduct client-specific training, and provide ongoing team professional development Lead standing client and ES team calls to disseminate information, encourage team knowledge and best practice sharing Provide sourcing support when needed: as detailed under Core Event Sourcing Responsibilities Expertly Resolve conflicts and solve problems internally and with suppliers and clients Provide leadership, guidance and professional development for all event sourcing professionals on team, including performance improvement as needed. Track and audit key data entered by team for reporting, ensure data integrity and completeness Participate in client account team and cross-divisional meetings as applicable Support strategic initiatives in collaboration with Sales, Marketing, Account Management and other divisions Consult with clients on strategic sourcing objectives, sourcing related operational best practices and serve as an escalation point when client issues arise Identify and implement strategic initiatives with key suppliers (discount programs, preferred agreements, etc.) and build strong relationships with hotel global sales and other strategic partners and suppliers Participate in industry conferences for purposes of continuing education, networking and content creator/subject matter expert Participate/lead team and company OKRs Traditional business hours 8 AM - 5 PM CST, however, must be flexible to meet client needs, time zone differences and workload. Core Event Sourcing Responsibilities: Consult directly with client (external and internal) on meeting RFP requirements. Partner with internal M&IW Program Managers Takes a strategic and consultative approach to all aspects of the RFP life cycle. Create and manage RFPs in web applications (Cvent). Manage RFP life cycle: work with hotels / venues to clarify responses, prepare client response compare grid, consult with client on decision process, negotiate final terms & concessions and contract with hotel/venue, secure final pick up for sourcing only programs Track, report, and audit cost savings in web applications and on intranet Independently manage tier 4 and 5 programs. Ability to manage and develop relationships with multiple parties involved in RFP process: clients, hotel global sales, hotel sales, DMC, planning. Excels in negotiating terms and extensive contract writing via managing needs of multiple parties - hotels/venues, client, internal planners, procurement. Expertly Drives cost savings Ability to consult and drive business where it is best needed Proficient in verbal negotiations Expert level SME in contract review, term, negotiations. Deep knowledge of contract and addendum terms and familiar with corporate legal and procurement. Ability to heavily negotiate contract and client addendum terms. Ability to write new contract terms based on current trends. Robust knowledge of domestic destinations; understanding of tiers, accessibility, seasonality, and average costs. Strong knowledge of International destinations; understanding differences in business cultures and practice. Other global knowledge a plus. Deep partnerships and knowledge of hotel chains, brands, NSOs, and operating structure. Independently negotiate and fully execute global contracts. Complete a final contract review and subsequent signature Required to drive process change to meet specific client needs. Consult with client on strategic needs. Support SMMP direction as client needs change. Lead team in training on specific topics or project management. Support strategic initiatives with hotel global sales. Actively participate in remotely based team calls Actively participate in hotel presentations/webinars Coordinate client hotel and destination site inspections- attend as requested Travel as directed by Director (limited) Non-meeting related project management as assigned by Director Assist accounting in follow-up on past due invoices for sourcing only programs Clinical Account Responsibilities (for Pharmaceutical Accounts only): Maintain current knowledge of Pharma Code guidelines and compliance procedures Communicate changes to all internal departments regarding contractual compliance updates in a timely manner Attendance as requested at pharma specific conferences for purposes of continuing education, networking, possible speaker opportunities Continue personal education in the field of HCP compliance by obtaining HMCC and/or CMP-HC Strong pharmaceutical/healthcare buying experience What we expect: Details of these areas are shared during interviews and monthly reviews: Cultural Excellence Role Level Function Emotional Intelligence What you will bring: Bachelor's degree or 10+ years in Meetings Industry / global sourcing experience Experience managing people; metrics-driven, fair and open-minded leadership style; proven success is optimizing team performance HMCC and/or CMP-HC are beneficial (for pharmaceutical accounts). College Degree or Equivalent Experience in Meeting Industry Knowledge of Cvent Platform a plus Knowledge of Asana and Smartsheet a plus Fluent in English required, fluency in foreign languages a plus Ability to travel Strong written and verbal communications Strong negotiation skills Proficient in Word, Excel, OneNote, Outlook, Web Applications (Cvent), SharePoint Task Switching; Skilled at managing multiple projects / tasks and to work with multiple internal team members Ability to prioritize workload and meet deadlines Customer Service focused, positive attitude Unparalleled integrity and ethics Ability to work remotely and to take direction from Director, Manager, and Event Sourcing Managers Ability to learn policy and procedure (SOP's) and adaptations of SOP's per account What we provide: Competitive salary Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone *************** *************************** M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions

The Operations Scheduling Support position will provide in-garrison ACC active duty FS, USAFWC and ASOS Units with functional area support for typical additional duties assigned to squadron operations personnel (Scheduling, Training, Stan/Eval, UPC, UDM, Vault, Armorer, Equipment Management, and UTM). Supports Combat Air Forces (CAF) Fighter Squadron (FS), USAF Warfare Center (USAFWC), and Air Support Operations Squadrons (ASOS) in Air Combat Command (ACC). The operations support functions provide Unit Operations Scheduling, Operations Training, Standardizations & Evaluations (Stan/Eval), Unit Programs Coordinator (UPC), Unit Deployment Manager (UDM), Vault , Armorer, Equipment Management, and Unit Training Manager (UTM) support. The focus of work will be done to support FS and USAFWC non-flying additional duties traditionally accomplished by Pilots and Weapons System Officers (WSOs); and ASOS non- mission additional duties traditionally accomplished by Air Liaison Officer (ALO) and Tactical Air Control Party (TACP) specialists. Located at Langley AFB, VA. Contingent Upon Award Fall 2025. B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. B3H Corporate headquarters are in Fort Walton Florida. Responsibilities Build, publish (in Patriot Excalibur (PEX), GTIMS, or similar government-mandated system), maintain, and update schedules, in coordination with squadron leadership, to ensure full coverage for all pilot, aircrew, instructor, evaluator, support, and supervisor positions. Schedules will include short- and long-range ground, academic, flying/terminal control, and simulator training event schedules. Build long-range schedules that ensure mission qualifications, upgrades, continuation training, exercises, and test requirements are met to fulfill required operations personnel currency and progression standards IAW the operations officer (DO) priorities. Coordinate with the squadron DO, weapons officer, scheduling officer, training officer, and aviation resource management (ARM) and unit mobility personnel when building the schedule. Comply with guidance from the operations group, operations officer, and unit chief of scheduling when building the schedule. Resolve scheduling conflicts (e.g. due to leave, medical appointments, etc.) for operations personnel and work with squadron leadership to ensure their availability for assigned tasks. Obtain aircraft/equipment availability date from maintenance (MX) to inform planning. Coordinate and implement short notice schedule changes to ensure full mission coverage. Assist with determining ground, flight/terminal control, and simulator schedule requirements for initial qualification, mission qualification, upgrades, continuation training, and currency based on syllabus requirements, student progression, aircraft/equipment availability, airspace/range availability, and weather. Track live, simulated, and academic training requirements to facilitate accurate scheduling as directed by the DO. Schedules shall be based on experience to mitigate Operational Risk Management (ORM). Coordinate with Operations Support Squadron (OSS) and outside agencies to facilitate exercise and special event scheduling requirements (e.g. Flag Exercises, Weapons Evaluation, Weapons School Support, etc.). Qualifications Two (2) years of experience working in a Squadron (FS / ASOS), Group, or Wing scheduling program; or five (5) years of experience working in a DoD Flying Squadron, Group, or Wing training program. Two (2) years of experience working with PEX (4.1.1) / TACTICS (4.1.2) or similar proprietary scheduling program. Two (2) years of experience working with Microsoft Office Suite. DoD Active Clearance. B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Full-time Description Manages and oversees The Spring's children's programs including the Kid's Team Program and daycare. Supervises the Kid's Team Advocates, daycare staff, and coordinates activities. Ensures high quality programs are available to all children residing in shelter. Responsibilities and Duties Directly oversees and manages the Kid's Team. Carries supervisory responsibilities in accordance with the organization's policies and applicable laws. Includes interviewing, hiring, training, scheduling and coaching employees; plans, assigns and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Oversees and ensures that staff comply with ethical standards and quality of service. Participates in developing and implementing Children's Services program curriculum, policies, procedures, forms, and guidelines with the supervisor. Coordinates meaningful, fun, and engaging services for children and families in shelter. Engages families to encourage them to participate in the Kid's Team program. Ensures appropriate child care licensing is maintained as required of employees; and funding source standards and reporting requirements are adhered to for the department. Oversees maintaining written records required for programmatic reporting, including compiling and preparing data reports for funders. Meets with Kid's Team staff on a regular basis for supervision and guidance. Facilitates child care classes, provides child care, before and after school care, groups for children, provides supportive counseling, and case management for children, as needed. Creates outcome reports for program delivery, including group pre/posttests. Conducts community presentations to community professionals. Attends staff meetings, training sessions, and supervisory meetings as required. Supplements and assists the daycare staff as needed. Occasional duties or projects which may be performed at irregular intervals: Performs other related duties as assigned. Accountability: Areas in which the position is accountable/responsible: Control of Costs: Has accountability for costs invoked by the department. Approves departmental and employee expenses as required. Budgets: Must maintain expenditures to ensure they are within the department's budget. Compiles information and assists the supervisor with preparing the department's budget. Policy Planning and Development: Is instrumental in the department's policy development and implementation. Customer Service: Has high degree of responsibility for maintaining quality services to children and families. Represents The Spring with professionalism. Records: Oversees that records and documentation are accurate and current. Quality Control: Oversees the department and ensures high quality care and counseling are provided by staff members. Supervision Responsibility: Supervises the Kid's Team, interns and volunteers of the program. Business-Related Contacts: Internal: Has contact with other program staff to provide technical assistance or to work together on a project. Has contact with volunteers who staff The Spring of Tampa Bay and agency Board of Directors during fund raisers. External: Has contact with community leaders during program monitoring visits, presentations, educational purposes, and shelter tours. Occasionally has contact with representatives of funding sources during programmatic monitoring visits. Requirements Education/Training/Experience Bachelor's Degree in Early Childhood Education, Child Development, Elementary Education or Special Education or related field. At least one year of qualifying teaching experience in a certified child care center or comparable group care program in the care of preschool age children. Five years progressively responsible, professional child development experience, including two years of supervisory experience. Position requires Infant Child CPR Certification, First Aid Certification, Food Handlers License, and successful completion of a background investigation. MUST have active Childcare Director Credentials. Specialized equipment or machines used in the course of the duties of the position. Computer (word processing and spreadsheet applications). Certification or Licensing Requirements Valid Florida driver's license, two years driving experience, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required. Requires 24-hour FCADV/DCF Core Competency training and additional 6 hours to qualify for Privilege status. Requires ongoing 16-hours of FCADV/DCF related training after the first year Must be able to pass and maintain a Level II background check Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires verbal communication on an individual and group basis (in person and by telephone), supervising groups of children, and compiling/preparing reports. Traveling to public and private educational facilities and presenting information to groups and individuals is also required. The position requires walking, standing, sitting, reaching, and using hands. Stooping and crouching are sometimes required (to play with children and to sit on the floor with the group). Talking and hearing is required most of the time. The job requires lifting and/or moving up to 25 pounds. The position also requires close vision for preparing and viewing documents and ability to adjust focus. Work Environment Work is generally performed in both classroom and an outdoor environment, with frequent interruptions and irregularities in the work schedule. Frequent walking, standing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 50 pounds. Incumbent may be exposed to infectious diseases. Additional Remarks: Strong communication skills (both verbal and written) are required. Must be able to work with minimum amount of supervision. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community. Salary Description 50,000

Job DescriptionDescription: Manages and oversees The Spring's children's programs including the Kid's Team Program and daycare. Supervises the Kid's Team Advocates, daycare staff, and coordinates activities. Ensures high quality programs are available to all children residing in shelter. Responsibilities and Duties Directly oversees and manages the Kid's Team. Carries supervisory responsibilities in accordance with the organization's policies and applicable laws. Includes interviewing, hiring, training, scheduling and coaching employees; plans, assigns and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Oversees and ensures that staff comply with ethical standards and quality of service. Participates in developing and implementing Children's Services program curriculum, policies, procedures, forms, and guidelines with the supervisor. Coordinates meaningful, fun, and engaging services for children and families in shelter. Engages families to encourage them to participate in the Kid's Team program. Ensures appropriate child care licensing is maintained as required of employees; and funding source standards and reporting requirements are adhered to for the department. Oversees maintaining written records required for programmatic reporting, including compiling and preparing data reports for funders. Meets with Kid's Team staff on a regular basis for supervision and guidance. Facilitates child care classes, provides child care, before and after school care, groups for children, provides supportive counseling, and case management for children, as needed. Creates outcome reports for program delivery, including group pre/posttests. Conducts community presentations to community professionals. Attends staff meetings, training sessions, and supervisory meetings as required. Supplements and assists the daycare staff as needed. Occasional duties or projects which may be performed at irregular intervals: Performs other related duties as assigned. Accountability: Areas in which the position is accountable/responsible: Control of Costs: Has accountability for costs invoked by the department. Approves departmental and employee expenses as required. Budgets: Must maintain expenditures to ensure they are within the department's budget. Compiles information and assists the supervisor with preparing the department's budget. Policy Planning and Development: Is instrumental in the department's policy development and implementation. Customer Service: Has high degree of responsibility for maintaining quality services to children and families. Represents The Spring with professionalism. Records: Oversees that records and documentation are accurate and current. Quality Control: Oversees the department and ensures high quality care and counseling are provided by staff members. Supervision Responsibility: Supervises the Kid's Team, interns and volunteers of the program. Business-Related Contacts: Internal: Has contact with other program staff to provide technical assistance or to work together on a project. Has contact with volunteers who staff The Spring of Tampa Bay and agency Board of Directors during fund raisers. External: Has contact with community leaders during program monitoring visits, presentations, educational purposes, and shelter tours. Occasionally has contact with representatives of funding sources during programmatic monitoring visits. Requirements: Education/Training/Experience Bachelor's Degree in Early Childhood Education, Child Development, Elementary Education or Special Education or related field. At least one year of qualifying teaching experience in a certified child care center or comparable group care program in the care of preschool age children. Five years progressively responsible, professional child development experience, including two years of supervisory experience. Position requires Infant Child CPR Certification, First Aid Certification, Food Handlers License, and successful completion of a background investigation. MUST have active Childcare Director Credentials. Specialized equipment or machines used in the course of the duties of the position. Computer (word processing and spreadsheet applications). Certification or Licensing Requirements Valid Florida driver's license, two years driving experience, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required. Requires 24-hour FCADV/DCF Core Competency training and additional 6 hours to qualify for Privilege status. Requires ongoing 16-hours of FCADV/DCF related training after the first year Must be able to pass and maintain a Level II background check Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires verbal communication on an individual and group basis (in person and by telephone), supervising groups of children, and compiling/preparing reports. Traveling to public and private educational facilities and presenting information to groups and individuals is also required. The position requires walking, standing, sitting, reaching, and using hands. Stooping and crouching are sometimes required (to play with children and to sit on the floor with the group). Talking and hearing is required most of the time. The job requires lifting and/or moving up to 25 pounds. The position also requires close vision for preparing and viewing documents and ability to adjust focus. Work Environment Work is generally performed in both classroom and an outdoor environment, with frequent interruptions and irregularities in the work schedule. Frequent walking, standing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 50 pounds. Incumbent may be exposed to infectious diseases. Additional Remarks: Strong communication skills (both verbal and written) are required. Must be able to work with minimum amount of supervision. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.

About Us Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism-delivering impactful communication solutions that drive meaningful results. Job Description We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values. Responsibilities Lead and mentor the customer support team to deliver exceptional service Develop and implement support processes that improve productivity and client satisfaction Monitor performance metrics and identify opportunities for continuous improvement Handle escalated inquiries and provide clear, effective solutions Collaborate with internal teams to optimize communication and service delivery Ensure support operations align with company standards, goals, and best practices Maintain a professional, supportive, and solutions-oriented environment Qualifications Qualifications Strong leadership, communication, and organizational skills Ability to manage multiple priorities with a calm and strategic mindset Excellent problem-solving abilities and attention to detail Strong understanding of customer service principles and client relations Ability to analyze data and make informed operational decisions Proactive, reliable, and committed to delivering exceptional service Additional Information Benefits Competitive salary of $55,000 - $59,000 per year Growth opportunities within a rapidly expanding organization Supportive and collaborative work environment Professional development and skill-building opportunities Full-time job position with long-term stability

Job DescriptionDescription: Residential Team Manager The Opportunity Tree Mission and Vision To provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and developmental disabilities through inclusion, advocacy, and opportunities. Benefits for Full-Time Employees Health Insurance Vision Insurance Dental Insurance Life Insurance 401(k) Paid Time Off Referral Program Employee Assistance Program (EAP) $1,000 hiring bonus for new hires, paid after 12 full pay periods (approximately six months); other incentives for referring full or part time employees who are hired to work at The Opportunity Tree. Residential Team Manager Summary The Residential Team Manager is responsible for ensuring high quality of support is provided to individuals with physical and/or intellectual disabilities by monitoring the services provided, developing staff training and opportunities, assisting in the development and implementation of financial, strategic and programmatic goals, ensuring Supervisors and DSPs are completing job duties, ensuring contract compliance and fulfilling The Opportunity Tree's mission, vision, and values. Oversee and manage a team of DSPs and Supervisors, providing guidance, support, and direction to ensure the delivery of high-quality services and support to individuals. Establish clear performance expectations and hold DSPs and Supervisors accountable for meeting objectives, targets, and service standards. Monitor and evaluate the implementation of policies and procedures by DSPs and Supervisors, ensuring compliance and identifying areas for improvement. Foster a positive and supportive work environment, promoting teamwork, communication, and collaboration among DSPs, Supervisors, and other stakeholders. Serve as a point of contact for escalated issues and concerns from DSPs, Supervisors, and individuals receiving services, addressing them promptly and taking appropriate actions. Stay abreast of industry trends, best practices, and regulatory changes related to DSP and Supervisor roles, and incorporate them into training and development programs. Create, monitor, and fill schedules as appropriate. Utilize Paylocity timekeeping system to ensure accurate service hours as contracted. Assess and evaluate the individual needs of each Member in their home. Advocate, facilitate, and coordinate support for Members. Facilitate and participate in developing the Individual Service Plan. Develop and implement Member driven goals/objectives and behavior building programs ensuring Article 9 compliance. Ensure services are authorized in FOCUS according to the program. Ensure medical care is appropriate, sufficient, and proper follow-up is completed. Ensure medications are documented and administered appropriately. Enter, retrieve, and correct Member information in the agency's computer database, according to established timelines. Review and update Member files according to agency procedures. Ensure adherence to the agency's budget/financial process. Enforce/mandate DDD and DHS for quality assurance, monitoring, and licensing standards. Proactively maintain communication with families/guardians of Members. Work collaboratively as a team with the Director and departments to ensure quality support of Members. Advocate on behalf of Members and their families to ensure people with intellectual and developmental disabilities have a voice. Maintain a positive work environment and collaborative working relationships with Members staff; families/care givers; government agencies; and people from various funding sources. Ensure the safety and well-being of members and adhere to OSHA Standards and all other safety standards Maintain confidentiality regarding information of Members and The Opportunity Tree. Compliant with attendance rules. Promote and maintain a collaborative and respectful working environment and a line of communications with all stakeholders of The Opportunity Tree. Comply and enforce the Policies, Procedures, and Regulations of The Opportunity Tree. Other job duties as assigned. Requirements: Residential Team Manager Minimum of 18 years of age. Current driver license with Non-Restricted Motor Vehicle Record and compliance with the requirements of The Opportunity Tree's insurance carrier. Communicate in English; speech, write and read. Excellent verbal and written skills. Experience: Two (2) years in the Intellectual and Developmental Disabilities (IDD) field in a residential or HCBS setting. Education: Bachelor's degree in human services preferred. Knowledge: Intermediate in MS Outlook, MS Word, MS Excel, web browsing. The ability to utilize data to assist in making financial, strategic, and programmatic decisions. Knowledge of best practice models and community integration. Personal enthusiasm for participation in a non-profit organization serving individuals with intellectual and developmental disabilities. Positive attitude and represent The Opportunity Tree in a positive manner to the community. Successful completion and maintain all required training which may include CPR, First Aid, Article 9, and Prevention and Support. Successfully meet AZ-DPS requirements for Fingerprint Clearance Card. Reliable transportation and travel for The Opportunity Tree business. One year of supervisory skills to include but not limited to knowledge of management principles in staff interaction and task productivity, leadership abilities, problem identification and resolution administration. Work Environment Lift/carry/transfer minimum of 40 pounds. Bend/kneel/stoop. Push/pull wheelchairs. Reach/reach overhead. Sit/stand/walk for extended periods. Finger/hand/wrist dexterity to eye. This position is considered a “safety sensitive” position.

The Operations Front Office Manager will play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction at our hotel. Your commitment to excellence and dedication to guest service will be integral to our continued success. You will be responsible for managing a team of front office personnel, maintaining high standards of cleanliness and guest satisfaction, and upholding the hotel's operational standards. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. Cultivate an atmosphere where employees consistently display attentiveness, friendliness, helpfulness, and courtesy to all guests, managers, and fellow team members. Respond promptly and professionally to guest requests, concerns, complaints, and accidents reported through various channels, including reservations, comment cards, letters, and phone calls. Maintain a courteous and efficient approach in addressing these matters, with a strong emphasis on follow -up to ensure guest satisfaction. Motivate, coach, counsel, and if necessary, discipline all front office personnel in accordance with Hotel SOPs. Ensure adherence to the "Standard of the Week" training program, using Hotel's proven methods for effective training. Establish and maintain a well -organized cleaning program that covers floor care, deep cleaning, mattress maintenance, and more, supported by detailed checklists for each position. Assist in the oversight and maintenance of all housekeeping equipment, promoting operational efficiency. Sheets (MSDS) and Hazard Communication (HazComm) protocols. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Carry a cell phone at all times. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Streamline the management of large guestroom turnovers, optimizing efficiency. Ensure consistency in departmental opening and closing procedures to enhance guest experiences. Position: Operations Manager Starting Date: As soon as possible Length: 1 year offer with possibility of renewal Keep a pager at all times for seamless communication. Prepare and conduct front office interviews as required, adhering to Hotel SOPs. Foster employee morale and oversee the comprehensive training of front office staff. Assist in performing required annual Quality audit with General Manager (GM) & Regional Director Daily inspection of guest rooms, with a focus on rooms being inspected alongside supervisors on a regular basis. Collaborate with the Director of Housekeeping to inspect all VIP rooms before guest arrivals. Maintain the highest standards in cleanliness for public areas, guest rooms, and back -of -house areas. Assist in maintaining the necessary levels of housekeeping and laundry supplies, ordering required items on a monthly or quarterly basis. Conduct monthly and quarterly housekeeping inventories in a timely manner. Assist in reviewing worked hours of the front office staff for payroll compilation and ensure timely submission to the Accounting department. Assist in preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements. Foster professional working relationships and promote open lines of communication with managers, employees, and other departments. Ensure the implementation of all Hotel policies and house rules, demonstrating a solid understanding of hospitality terms. Ensure that all Service Standards by Position competencies for front office staff are signed off. Operate pagers and radios efficiently and professionally, maintaining proper radio etiquette within the department. Manage and organize large turn days, including group check -ins and check -outs. Monitor room statuses, including out -of -order, out -of -service, discrepant, and show rooms, to swiftly address issues. Maintain constant communication with the Guest Services team. Monitor and respond to special guest requests promptly, including those from VIPs, guests with special needs, and those requiring connecting rooms. Maintain and monitor "Lost and Found" procedures and policies in accordance with Hotel standards. Manage the key control system for house keys to ensure security and guest safety. Encourage participation within the department for the monthly Hotel team meeting. Direct the Front Office Department towards their role in contributing to guest service excellence and achieving high audit scores. Continuously monitor VIPs, special guests, and their unique requests, ensuring a memorable experience. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. Utilize the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners, checking and reviewing incoming laundry to ensure all items have been returned. Properly store, secure, and issue supplies as needed to meet business demands. Ensure strict compliance with corporate Risk Management standards, including Material Safety Data. Ensure the completion of regular maintenance and cleaning projects on a biannual basis, maintaining a pristine environment for guest satisfaction. Above all, maintain a relentless commitment to ensuring overall guest satisfaction and a memorable experience during their stay at our hotel. Requirements Education and Experience: Bachelor's degree in hospitality management. Strong organizational, analytical, verbal, and written communication skills. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Benefits TN Visa provided 57,000 USD Annual Gross Income Housing available w/rent of 1,100 USD Vacation and PTO after 1 year 401(K) Company Match after 6 months Flight from home city to USA

Now Hiring: Peer Support Services Supervisor (Durham, NC) Full-Time | Pathways to Life, Inc. About Us: Pathways to Life, Inc. is a person-centered behavioral health organization committed to supporting individuals on their recovery journey. Our Peer Support Services (PSS) program in Durham empowers people with lived experience to guide others in finding hope and healing. We are currently seeking a Peer Support Services Supervisor to lead our dynamic team. Position Summary: The Peer Support Services Program Supervisor (PSS Supervisor) is a full-time Qualified Professional (QP) who provides leadership, clinical oversight, and administrative supervision for the Peer Support Services Program. The PSS Supervisor ensures fidelity to recovery principles and compliance with 10A NCAC 27G .0104 (19) and other applicable regulations. Key Responsibilities: Provide leadership and oversight to the Peer Support Services program under state guidelines. Offer monthly (or more frequent) administrative and supportive supervision to CPSS staff, tailored to their experience levels. Promote the personal and professional growth of Peer Support Specialists within HR standards. Ensure compliance with the NC Peer Support Specialist Certification Program's code of ethics and philosophy of recovery. Advocate for the CPSS role across the agency and in the community. Monitor beneficiary progress through quarterly contact (in-person, telehealth, or audio-only), ensuring alignment with Person-Centered Plans. Coordinate or conduct beneficiary assessments, if appropriately licensed. Collaborate with CPSS and beneficiaries to develop recovery-oriented person-centered plans that support integrated care. Facilitate or co-facilitate skill-building and recovery groups as needed. Supervise documentation quality through regular service note reviews and staff meetings. Evaluate staff performance, set goals, and develop individual supervision plans. Determine team caseload size based on client acuity and need. Ensure timely referral and connection to community resources as requested by beneficiaries. Minimum Qualifications: Must meet the requirements of a Qualified Professional (QP) per 10A NCAC 27G .0104 (19). Demonstrated training in quality supervisory skills. Deep understanding of the role, ethics, and philosophy of Certified Peer Support Specialists (CPSS). Experience in behavioral health, recovery services, and staff supervision. Strong interpersonal, documentation, and organizational skills. Preferred Qualifications: Licensure in a relevant field (LCMHCA, LCSWA, LMFT-A, etc.) is a plus. Previous experience supervising peer support or recovery-based teams. Familiarity with NC Medicaid documentation and person-centered planning. Location: Durham, NC This is a full-time, in-person position. Schedule: Monday-Friday. Occasional evening or weekend hours may be required. Apply Today: Submit your resume Pathways to Life, Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job title: Office Manager Department: Human Resources & Administration Reports to: Senior Director, Human Resources & Administration FLSA Status: Full-time, Exempt The Office Manager ensures the smooth and efficient operation of the Memphis office by overseeing administrative processes, facilities, vendor relationships, and building management. This role serves as the primary liaison between employees, building management, and leadership, ensuring the office environment is supportive of a high-performing and engaging workplace culture. The Office Manager takes ownership of office systems and proactively identifies and implements solutions that improve efficiency and the employee experience. This position is required to work out of the LEO Memphis office 5 days per week and entails fully compensated, reduced office hours during company-wide hybrid days. Job Responsibilities: Administrative & Operational Support · Serve as the first point of contact for visitors, callers, and vendors, ensuring a professional and welcoming environment. · Manage mail, shipping, and receiving logistics; address missed deliveries within 24 hours. · Oversee office supply inventory and order fulfillment. · Manage mail, shipping, and receiving logistics. Address all missed deliveries within 24 hours. · Coordinate company meetings and guest logistics. · Support onboarding logistics, workspace setup, and new-hire welcome gifts in collaboration with HR. · Assist with the employee parking program administration. · Track incoming gifts, notify recipients, and coordinate thank-you correspondence. · Provide executive support to Senior Leadership as needed, including: o Assisting with expense reports. o Coordinating travel (airfare, hotel, car rental, itineraries, crew letters). o Managing philanthropic initiatives and donations. o Handling fulfillment needs and database updates. o Create MEM vCards as directed and assist with Huddle content as directed by Marketing. Office & Facilities Management · Oversee day-to-day office operations, including building maintenance, repairs, and vendor coordination. · Open the office daily, including managing lights and alarms. · Ensure the reception area, restrooms, breakrooms, and conference rooms and organized daily. · Manage weekly trash collection and bi-weekly recycling pickup; run dishwasher and laundry as needed. · Coordinate workspace assignments, conference room calendars, and equipment needs. · Serve as the primary contact for all facilities-related issues and requests. · Maintain office safety and emergency preparedness procedures in collaboration with HR. · Manage building access key cards, alarm codes, and parking for new and departing employees. · Oversee office décor, signage, and seasonal/holiday displays. · Manage the company car, including check-in/out logs, maintenance, and detailing. · Partner with Memphis event teams to maintain organization in the office warehouse and Radiator Works. · Ensure housekeeping vendors are scheduled weekly and recycling bi-weekly. · Memphis office support · Schedule vendors for maintenance (alarm, exterior landscaping, fire extinguisher, carpet cleaners, pest, office equipment, elevator, HVAC, etc.). · Coordinate art and nameplate installation. · Act as liaison for tenants and manage shared vendor relationships. · Manage gate and building access during vacations and holidays, troubleshooting as needed. · Manage vendor relationships for River Hawk, Radiator Works, and related facilities. · Water plants as needed and clean out refrigerator and freezer (as appropriate). Employee Experience & Culture · Ensure the office environment reflects LEOs culture and values. · Execute office events, celebrations, and catered meals. · Manage monthly birthday desserts and office recognition moments. · Support LEO Gives, Culture, and Sustainability initiatives in the Memphis office. Vendor & Expense Oversight · Partner with Accounting to track to office-related expenses. · Evaluate vendors for cost-effectiveness, service quality, and alignment with company standards. Qualifications: · 4+ years of experience in office management, facilities coordination, or administrative operations, preferably in a professional services environment. · Demonstrated ability to manage multiple priorities with minimal supervision and a high degree of ownership. · Strong problem-solving and organizational skills, with attention to detail and follow-through. · Excellent interpersonal and communication skills, with the ability to build strong relationships across teams and with external partners. · Proficiency in Microsoft Office, Teams, and other collaborative platforms. Competencies: · Ownership: Proactively identifies needs and takes initiative to resolve issues. · Accountability: Delivers on commitments and ensures office systems run smoothly. · Professionalism: Represents the company positively with vendors, clients, and visitors. · Organization: Maintains structure, order, and efficiency across all office processes. · Willing and able to travel less than 4% and work nights and weekends as requested. Environmental Conditions and Physical Demands: Employee required to spend a portion of time remaining in a seated position looking at a computer screen. Employee required to do some standing and walking. Must be able to lift 25 pounds. Employee is in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation. Company Summary: LEO Events is a woman-owned, owner-operated, award-winning, diverse supplier of the most meaningful and memorable events. Founded in 2012, LEO has consistently showcased fresh and fearless creativity, inventive tactics, and an exceptionally collaborative approach to event design and production. Our increasingly diverse staff of 100+ full-time employees is distributed nationwide with main offices in Memphis, Nashville, and Chattanooga, Tennessee. The biggest brands in business trust us over and over, year after year to deliver their most critical messages on the most important occasions. These long-standing client relationships are the truest testament to the quality of our work. We stay active in our communities and strive to make positive contributions everywhere we go. We prioritize diversity in our offices, on our stages, and in our supplier relationships, and we believe representing the world more fully paves the way for better work and a better future. Requirements: PI7b802cd8c043-31181-39208624